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Punjab National Bank [PNB] Complaints & Reviews

www.pnbindia.in

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Updated: Apr 4, 2026

Complaints 4897

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3797

So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Punjab National Bank [PNB] reviews & complaints page 178

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Address: 852139

Website: www.pnbindia.in

Dear Sir,
Request you to please look in to this issue, as i have been doing follow up with the respective bank manager with the issue raised with my student loan account with BM triveniganj Dist Supaul Bihar.

I had directly call them to help resolve the issue they have assure me of help but not yet they have reverted me. I have been paying my loan on monthly basis as well the government subsidy was shared to the bank on behalf of my family low income.
But even now i have been paying the interest bu when i tried to enquired about the remaining amount to be paid to the bank i was worried to know the amount.
PNB bank tribenganj branch has shared the details which was not matched with subsidy amount paid by the Canara bank was very high .As well initial period itself huge interest was charged on my education loan amount.Now i have lost my job from last three months please help as i am been doing follow up with bank official from last two months

Amount loan drafted by PNB- 394000/
Amount paid by self-283000/
Subsidy amount-245026/(data available till[protected] only)
Rest all the details are there in trail mail.

Student name-Aamir
Student loan account no-229800JB00000061
Branch code-229800
Amount drafted-394000/(Loan sanction date 15/03/16)
Subsidy Bank name-Canara Bank

Request you please help on this urgently sir.

Thanks & Regards

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Address: Bhopal, Madhya Pradesh, 462008

Website: Pnb.com

Dear sir my name is MD RAHMATULLAH
and my a/c number is [protected]
Yesterday i have deposited 1000 rs in the above given a/c but pnb has illegally deducted 440 from my a/c.. This is a student a/c opened at zero balance but i dont know why pnb has been deducting my balance in the name of shortfal.. Please stop this nonesense and refund my balance... U know how difficult for a lower class student to save 1000 rs.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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gurin

from Nawanshahr, Punjab

Jan 16, 2017

Dear sir/mam i forget my atm pin no please reset and generate new pin and send to reg.mobile no

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Address: Panchkula, Haryana

I have an account in pnb sector 2 Panchkula Haryana I made a contribution of 40, 000/. On 11th January 2017 thru debit card for NPS though AMT was deducted but not credited in NPS even after six days and over that gateway charges of RS 391/, have been charged with it reason kindly look into matter and either get AMT credited or clear where AMT is lying without levying RS 391/_ as charges achal mongia pran no[protected] mobile [protected]

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Address: Ludhiana, Punjab, 141006

Website: P.N.B.com

I am going to complaint against the whole staff of PNB, vill.gill, ludhiana, Punjab.they have no sence how to talk with a customer..they get personal to every customer.Manager of the brannch also have no sence how to talk and behave with a customer.they get partial with their cutomers.So i am going to transfer my saving account from their branch, please help me to get it solve.

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Address: Ludhiana, Punjab, 14103

Please sir/mam im waiting for my 1000rs block in my saving a/c [protected] mandeep singh. Branch dugri. Ifsc code 4433
Few some day before i received massage from pnb bank. They tell me my monny refund in one week. But now it gone out of 10 day.
Block from paytm app my mobile number [protected]... Do recovery fast. I need monny thank you...

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jan 09, 2017

amit604's response Hello Bikesh,

I understand your concern regarding the refund of the order#[protected]

I'm sorry to hear that you are not able to find the refund for the order.

I've checked the details and can confirm that the refund has been successfully processed on 31 December 2016 from our end. This amount should have been credited to your account by now.

As you haven't received your refund yet, I'm providing a reference number as confirmation.

Here is the reference number[protected] of the refund:Rs.7, 499.00

Please contact customer service of your bank with this reference number they should be able to find the refund.

If you still don't see your refund then ask your bank's customer service to dispute the transaction as "refund never processed" under reference number

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I definitely understand that this additional step may cause inconvenience to you, however appreciate your kind cooperation in this regard.

If you have any further query, please let us know and we can proceed further:

Jan 09, 2017

amit604's response Amazon.in
<[protected]@amazon.in> Fri, Jan 6, 2017 at 6:11 PM
Reply-To: cs-reply+[protected]@amazon.in
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Your Account
Amazon.in

Message From Customer Service

Hello Bikesh,

I'm Nikhil writing from the Billing and Payments department of Amazon.in.

I'm sorry to hear that you are not able to find the refund for the order.

I've checked the details and can confirm that the refund has been successfully processed on 31 December 2016 from our end. This amount should have been credited to your account by now.

As you haven't received your refund yet, I'm providing a reference number as confirmation.

Here is the reference number[protected] of the refund:Rs.7, 499.00

Please contact customer service of your bank with this reference number they should be able to find the refund.

If you still don't see your refund then ask your bank's customer service to dispute the transaction as "refund never processed" under reference number

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I definitely understand that this additional step may cause inconvenience to you, however appreciate your kind cooperation in this regard.

If you have any further query, please let us know and we can proceed further:

www.amazon.in/contactus

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Nikhil K.

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amit604

from Gurgaon, Haryana

Jan 16, 2017

Mera amazon.In ka order no.[protected].Hai jiska refund amount date 31/12/16 ko amazon.In dwara refund kiya gaya jiska reference no.[protected] hai. Amazon ka kahna hai bank ki taraf se delay ho raha hai and mai bank pe charge file karo. Please help me and suggest me abount that condition problem. Thanks.

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Address: 281405

From my PNB Account No [protected], using debit card, I credited online Rs 3000 on[protected] and Rs. 200 on[protected] in favour of PayTM. It is debited from my account but is not credited to PayTM till today - 14 Jan 2017. Pl see that it is credited to the party or at least recredited to my account. I fail to understand why such a thing ever happened.
Pl contact me on my mobile ([protected]) or [protected]@gmail.com officially linked to my account.

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Address: Meerut, Uttar Pradesh, 250002

I am purchase a product of rs.10999 and pay rs 10999 from pnb debit card. The product is not as per my expectation so i return it to amazon. Amazon says they refund my amount on 30 december and it is credited to my account by 10th january. But noo refund comes to my account.
Amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch

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Address: 160055

Website: care @pnb.com

I went to bank today in SAS NAGAR in phase 11 branch at 3.30 p.m. for transfer 35000from cheque of shyam lal( whose a/c is in sec 28 branch in pnb chandigarh) to my account naming sumit singla having ac. no [protected] .firstly manager refuse than he agree & said me to wait for 20 minutes than i again request to transfer ammount but he said you should go i will do but he didn't transfer that cheque & i have got loss . help me plz

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Address: Gurgaon, Haryana, 122001

Sir,
i am a your bank account holder my name is yogesh lives in gurgaon, yesterday at 5 pm i am using my card in allahabad bank atm to withdraw 4000 money, but bank atm shom '' contact your branch '' then i go home. at 9 pm i got a message on mhy mobile that your account debited 4020 rs.
that money which i cant got its my loss of 4000 rs so pls help me i havee already complaint on your online customer care no

pls help me

regards
yogesh kumar
[protected]

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Address: Ludhiana, Punjab, 141010

I am purchase a product of rs 375 and pay Rs 275 from PNB Debit Card.the product is not as per my expectation so i return it to amazon.Amazon says they refund my amount on 2nd January and it is credited to my account by 7th january.But noo refund comes to my Account.
amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference# [protected].
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

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Address: Patna, Bihar

Website: [email protected]

Sir,
my account no.[protected] of ashiananagar, Patna and one call
received fron new delhi about one month ago for use of net banking.Then i
try to use net banking facility but when try to create user pass word and
transaction pass word, one message received "contact to your branch for
net baking facility.Then i contact to our noted above branch and the
officer posted their told me do through net banking and neglected me.
So, i was very disappointed with the attitude of concern officer.
kindly arrange so that i can avail net banking facility

VISHWA RANJAN PRASAD
[protected], PATNA

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by vishwa ranjan prasad Sir,
as per guide line of bank, it is restricted to not disclose atm debit/credit card no to any one.then how my complain known to person who ask card no by mobile no.[protected].kindly enquire and fact known to me

v r prasad

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: atm withdrawal

SIR,
i withdrawal 2000 rupees of dated[protected], traction id[protected]
but atm withdrawal unsuccessful and money 2000/- had been detected in my pnb account no-[protected], branch-(navyug market)ghaziabad, i complainant two times in your toll free no. but problem is not solved till now .please refund my money 2000/- rupees as soon as possible . i am feeling very bed i hope you can solve soon this.

Jan 13, 2017

Complaint marked as Resolved

PNB bank ATM card used in canara bank ATM FOR WITHdrawal of 2000/-rupees but money not received when i asked to ATM grad he said that come automatically in your account but not deposit my account till now .

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Address: Meerut, Uttar Pradesh, 250002

I booked a mobile phone from amazon online shopping on 28.12.16. I was given a transaction ID : #404-[protected]. Whole amount of Rs 10999/= was paid through debit card of PNB.Due to some reasons i cancelled the transaction on 29.12.16. This was duly informed to amazon . I was assured that i will get refund of my amount by 10.01.17 . I haven't received the refund as yet. On contacting Amazon several times they gave me a reference no. Of transaction[protected] . I contacted PNB officials with the above mentioned transaction IDbut they refused to entertain my complaint . It is kindly requested to look into my complaint.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jan 16, 2017

Updated by Ashrafalimeerut Dear team
Still i have not recieved any support from your side many follow up i have
not get my refund amount amazon and PNB team are blaming to each other and
finally i am suffering for my own payment now tell me who is the
responsible person for this activity
This is the last and final reminder to you if will not recieve my payment
today i will go to consumer court and will never buy any product from
amazon.

Regards

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Shivendra Pal Singh

from Agra, Uttar Pradesh

Jan 13, 2017

I have email id but i have forgotten my password
when i try using forgot password option the debit card no. is required but i don't have a debit card so i kindly help me

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Address: Sirsa, Haryana, 125055

Dear sir/madam,
It is brought to your kind notice that i am having account no. [protected] in your PNB branch, Barnala road, Sirsa. I had submitted all the necessary documents required for the phone no. updation related to my account on 25 October 2016, but tilI now my phone no. has not been updated to the new one. I visited my branch many times to overcome my problem but every time branch manager said that your no. has been updated to the new one. but I am receiving OTP on my old no. till now. i am fed up with this. So you are requested to look into the matter. If you are not able to resolve my problem i will close my account from PNB.

Kuldeep Indora
Contact No. [protected]

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Address: Mumbai City, Maharashtra, 400708

Website: Punjab national Bank

On 7th Jan while I was adding the cash online from my PNB saving bank account to my Paytm wallet, the deduction from my bank account took place but it wasn't added to my Paytm wallet, I complaint to Paytm customer care they said it's your bank fault, so I complaint to bank as they said to wait for 24 hours but since from last so many days there's no money added back to my bank account n even the customer care is not responding

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Kriti9 kumar

from Lala, Assam

Jan 12, 2017

I am buy some online items.
Some time return my product.
My product and compeny Initiated my amount.
But BANK is not show my acount balance.

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: [email protected]

Hello,

Your refund of rs.409 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bankâ€™s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bankâ€™s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

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Address: Meerut, Uttar Pradesh, 250002

Website: www.psibindia.com

This bank is fraud.. I have recieved 3 refunds from ecommerce sites and the bank has cleared the money and steal the money from my account.
Here are some details;
1st refund- 649 Rs, 22nd November, UTR No. - NFT[protected]XXXXXXXXXXXXXX (By- Amazon.in)

2nd refund- 449Rs, 24th November, UTR N. - NFT[protected]XXXXXXXXXXXXXX (By- Amazon.in)

3rd Refund- 150 Rs, 4th december, (By-Moglix.com)

My Name- Sarthak Arora
Phone No- [protected]
Account No. - XXXXXXXXX20371
I have already put 2 online comlaints but its been over 2 weeks there has been no response from the bank.
I have visited the bank myself more than 8 times and everytime they used to make me wait outside for an hour or two. The bank workers are such insensitives and they don't acknowledge the customer's problem insted they keep on troubling the customer. They made me write an application for the same in which i mentioned everything and the they asked me to come after a week, I visited the bank and the Manager of the bank spoke to me so rudely, he straightaway shouted at my face that he's not gonna help me and asked me to go away. Firstly, I want my money back and secondly, serious action should to be taken against the bank workers for misbehaving with the customers instead of acknowledging their problem.
Bank Name - Punjab And Sind Bank Meerut
Branch - Delhi road Meerut
ISFC code- PSIB0000621

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Address: 805103

Purchased redmi note 3 â‚¹11999 from amazon on 13/12/2016 and done full payment by debit card but order was cancelled on 20/12/2016 and now amazon is saying that refund has been sent to bank. So contact customer service and file charge dispute they had given me Authorisation Code (Refund reference Number[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also, they refused to accept charge dispute file.
Don't know what to do.

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Address: 176111

Website: www.pnbindia.in

Dear Sir,

This is to inform you about a problem I am facing since last week. I made a refund request of 1000+4000 rupees from my Paytm Wallet to my PNB bank account([protected]). Transation & reference no. was generated for that but the amount is not credited to my account. The very next day I contacted to Paytm team regarding this issue but they told me that they have credited the amount and to contact my bank.Than I reached to PNB Patlender Hamirpur branch. The also didn't gave me any satisfactory answer and again send me to Paytm team. Now Paytm team send me a mail as mentioned below.
sir, It is very embarrassing without any fault from my side.
you are requested to look into this please.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jan 11, 2017

Abhisheky's response Pls contact is my branch

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A

Abhisheky

from Bhopal, Madhya Pradesh

Jan 11, 2017

I am abhishek rajauria .. mein 10/1/2017 ko aapna adhaar card link kerane gya to waha per mein ko is hall prabari ne bola ki aap next counter per jao fir mein waha gya to bola ki nhi aap 20/1/17 ko aana
Kripaya ker ke aap mera aadhar card link kerne kast kere

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Address: Gaya, Bihar

Sir,
Most humbly and respectfully, i have to submit following facts for your kind consideration and favorable orders.
That, i have my account in PNB (Dhami tola branch, gaya, bihar-823001) bearing account no -[protected] named Moazzam Iqbal.on 27/12/2016 an amount of Rs 22316/- has been fraudly withdrew without my prior information from my account after seeing the message of withdrawal i went to my PNB branch and inquired from the manager and told him to return the amount but did not get the satisfactory reply and i want to get my money back.
I therefore request you to kindly attain my problem and get it solved by depositing my deducted amount of Rs 22316/- in my account.i shall be highly grateful to you for this act of your kindness.
your faithfully
Moazzam iqbal

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jan 11, 2017

Updated by moazzam iqbal My problem has not yet been solved.

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viki2cool

from Samalkha, Haryana

Jan 10, 2017

Sir
i bought two sweat shirt from amezon.in. but conditionally i cancle the order.
after then amezon refund me the amount..
1 rs749 processed on 21 dec 2016which reference no 75260826356010747782807

2 rs768processed on 28 dec 2016 which reference no 75260826363010914454330

vivek prasad
ac no [protected]
ifsc punb0137000

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