Punjab National Bank [PNB] Complaints & Reviews

I have been sent mail two times, but couldn't get any response, on 22 December I was trying to pay jabong through debit card, while transaction money had been detected from my account, but it was not received by jabong team, money was stuck in gateway, it was detected from my account and jabong had not received..Then where is the amount, please help me to get back my amount.
Thanks

I did 3 IMPS transactions(each of Rs.6000) to one Catholic Syrian Bank on 15th December 2016. Beneficiary account details were wrongly updated by me so transaction failed but amount got deducted from my account.

I sent mail ON 20th December 2016 on Complaint/callcentre/[protected]@pnb.co.in, mentioning the issue in return i got reply from [protected]@mail.pnb.co.in, in mail i was provided with 3 docket numbers for the complaints for each transaction. i.e. M[protected], M[protected] & M[protected] by Mr. Manish Chaudhary from Internet Banking Section - Helpdesk.

Since then i have sent them 5 e-mails to know the status of the issue but got no reply from anyone except auto reply. I also went to bank but got same reply that only call center people can tell about it.

I called call center as always but they always have the same answer that we are facing server/system issue so we cant help you right now please call again in some time.

its about 25 days that i am not able to get my money back. Please help.

Attaching the screenshots which shows failed transactions & balance deducted from my account.

Name : Robin Sharma
Mob. # [protected]
Bank : PNB, NIT Faridabad
A/C # [protected]

Hi Abhay,

As discussed over the telephone, please find the below e-mail:

We are writing to you about your product "Asics Gel-Noosa Tri 11 Men Running Shoes" with order OD[protected].

As we informed you in the previous mail that the refund is successfully done by our end as per our records.

As per your request please find the complete refund details below.

Refund amount: INR 8999.00
Refund date and time: 03 Jan 17 04:53:49 PM
Bank transaction ID:HUR[protected]
Auth code:0300
Payment instrument : DEBIT Punjab National Bank Debit Card
Card Number: 607093******4768

Kindly call your bank on the contact number mentioned at the back side of your debit card, after calling select card department and share the above mentioned refund reference number.

However in case the bank is still not able to help you in this matter, then please treat this e-mail as a proof of refund done from our side and escalate the same to your card issuing bank's Customer Grievance Cell for further investigation.

We apologies for the inconvenience caused due to this delay and thank you for your understanding.

Sorry to hear that you are not able to find the refund for the order #[protected].

I've checked the details and can confirm that the refund has been successfully processed on december 22, 2016.

Here is the reference number of the refund: 75260826358010794262735

I request you to please check your bank account statement and you will be able to locate the refund.

If you still don't see your refund, please contact your bank and dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Please file a dispute regarding this issue and let me payment processed.

Regarded sir myself javed alam ac [protected].complaint no, A[protected].ragister on date 6nov2016.I went to atm machine for withdrow 1000rupees on 6nov, but Idid not get amount from atm machine and balance debited from my account .time has long, but amount not refund in my account, and not get any feedback regarding this complaint . I called to customer care more than 50 time but not recieve any feedback from customer care .they always said that it will be resolve immidiately.sir requst with u plz resolve my problem immidiately.

Purchased canon dslr camera ₹22990 from amazon on 18/12/2016 and done full payment by debit card but order was cancelled on 23/12/2016 and now amazon is saying that refund has been sent to bank. So contact customer service and file charge dispute they had given me a no. Refund reference# 75260826359010816065230
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

On 29.12.2016 I transferred amount through IMPS of 68000 in two times in same account afterthat I know that the account numberSBI is wrong.After I inquire in the bank, they confirm that amount is not credit in the Wrong SBI account, but debit in my account .I lodge complaint through toll free by that gave time for 7 working days, after 7 days they don't give feedback about amount.It's very emergency case, please lookaout the matter. My account number is [protected].Name -SARASWATI Ddhada.

Ajay kumar
Pnb acc no - [protected]
On 25dec2016 rs4000 deducted for paytm order no. [protected]. But transaction failed msg came. After inquiring with paytm they told to contact bank for refund as they dont receive amount. Amount is not returned to account till yet. Please credit rs 4000 back to my account as soon as.

Even pnb complain is not registering online, showing "captcha is invaild"

My name is Usha sharma.I am senior citizen from moradabad city..my money of rs.18, 25, 000 has been debited from my pnb account unknowingly without any knowledge of mine...and money has been debited from my moradabad pnb bank on the date[protected]...and I have complaint about it but nobody helped me...now I need help from online services...I request u to help me...I don't even know that money has been debited from my account.i have complaint about it in the police station but nothing worked... I even contacted the respected bank branch and nobody helped me...help me as I am now helpless...and I am mailing this to even higher authorities

On December 26, 2016 09/40 AM i try to transfer 2000rs from my PNB account to PAYTM and PNB deduct 2000 but PAYTM ask my bank decline to transfer money... then i try 2nd time 2000 and its done but my 1st 2000 not get back in my account till now... then i register complaint on PNB customer care complaint number is M[protected] they ask me to wait for 45 days but there is not my fault so why i have to wait..and plz PNB and other Banks i[censored] can't...

Sir I am ANUBHAV kumar s/o, -UMA SHANKER SINGH MY AC NO IS-[protected] I applied 5 times for issued debit card but all times when I ask for bank staff then says sorry I hv no a.t.m card come next time so please I rqst u solved my problem.
BRANCH-nawkothi
DIS-BEGUSARAI
State - BIHAR
IFSC CODE-PUNB0115600
BRANCH CODE-115600
Address of bank -Address : Naokothi, Via: Majhaul Distt. Begusarai, Bihar 851130

Dear sir/mam
I have withdrawn money from SBI ATM from M.P. Nagar bhopal on 04/01/2016 at 16:05 p.m. amounting to Rs. 2, 000/- which was debited from my account on first try but not disbursed. And the same has not been credited to my account till date.
Kindly check the same issue on urgently basis.
NAME - LEKHANSHU BAWNE
A/C NO. - [protected]

Kindly reply as soon as possible...

Thanks & Regards,
Lekhanshu Bawne

I had Ordered a SAMSUNG phone from AMAZON.IN with order #[protected] on 17-DEC-2016 which i successfully canceled on 23-DEC-2016 and since i had paid by debit card, the amount was supposed to be credited in my bank account which did not happen till date. I contacted the AMAZON team which replied me back with a reference number stating that they successfully initiated the refund process on 23rd itself and its up to the bank to credit...

ARN no-85215226356650009720348
Date of refund from Flipkart completed on 21st December 2016
Amount has not yet received in my bank account till now.
A/c no-[protected]
Branch name-PNB Aurangabad MG road Bihar.IFSC code-PUNB0050200
please resolve this issue ASAP.Flipkart people told me that they have completed refund on 21st December 2016.Please Credit the amount in my bank account.

I was to pay the amount of Rs. 50000 to Senco Gold Ltd. by debit card (xxxxxxx1588) but the transaction failed stating SALE REVERSED.I have checked my account showing that the amount of Rs 50000 has been deducted from my account even though the transaction failed.

Kindly refund the amount as earliest as possible though your settlement claim process. I will be highly obliged.

Hello,

I am writing this mail regarding my debit card issue on online payment. when I do online payment it shows "For security reasons your MasterCardS SecureCode
purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for further use at MasterCard SecureCode merchants. "

I have called on customer care number, they told me problem will be resolved after 24 hours. My 24 hours completed but problem is not resolved. this problem is happened second time.

This is really a disgusting thing. After 8 Year of experience with PNB, I am getting very Bad response from your side.
Your Customer care person says "we can't do anything and can not registered your complain. your problem will be resolve within 24 hour." But today 1 week completed.

Why you are guys play with your Online Reputation Management.
Very Bad...

And Also I cann't submit the complaint in https://www.pnbindia.in/CCSRMSForm.aspx because it shows again and again CAPTCHA IS INVALID...

And Please response the mail of your [protected]@pnb.co.in ID . I have mailed 4 times but no response...

I have attached the screenshot. please have a look and resolve this problem ASAP.

My Account Details -

Name - Rahul Upadhyay
AC No. - [protected]
Branch - PNB, Ranikhet
Mobile No. - [protected]
Mail ID - [protected]@gmail.com

I purchased one plus 3T mobile phone Rs. 29, 999 from amazon on 15/12/2016 and done full payment by debit card but order was cancelled on date 18/12/2016 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. refund reference #75260826354010698404502 but customer service is saying that they can file nothing like charge dispute and can only check if money came to your account or not. Same behavior by branch also.

Dear sir my name is umesh vastrad iam working as a farmer previously I was taken the loan in ur Bijapur main branch and I want to enhance the loan amount.since 45 days iam coming to the branch.no one will responding me and 3times field officer(jitesh, Vishal)they are visited the field when iam coming to the branch they were using vulger words.for this harashment I was in souch horrible position.and the loan officer (shashavali.cc) he is also...

Panjab National Bank — Deducting an amount from My A/C - [protected]

Submit a Complaint
Dear sir,
I Vinay barman having an a/c in the PNB bank mana basti raipur chattisgarh . a/c no [protected]
when i tried to withdraw rs 2000 from my a/c [protected] on 02-Jan-2017 around 16:40 from the indian overseas atm lalpur dhamtari rod near colours mall Raipur chattisgarh ATM at that time machine declined my transaction unable to process so that i could not received any money from the ATM .
but when i checked the balance from my account after an hour the balance was deducted from my a/c. And I also complaint your toll free no. Bat he can't reply me complaint no.M[protected]

So i am requesting you to take necessary action & refund my balance in above mentioned account.
my mobile no . [protected]
thanks & Regards
Vinay Barman

A/C [protected]
IFSC PUNB0393300
MEGHALI GOGOI.
Transaction id[protected]. 23.12.2016. Rs 10000.
Trnsaction id[protected].
25.12.2016. Rs 4000
Trasactio id[protected].
25.12.2016. Rs 4000.
The 23rd December trnsaction, the receiver a/c is SBI. A/C [protected].
Ifsc SBIN0000083.
The 25th December transactions, the receiver a/c is United Bank of India.
A/C[protected].
Ifsc UTBIOTTB331.
My monies neither went to the other accounts nor retuned back to my own account. I am tired of going to my parent PNB branch. But the concerned official doesn't care to my repeated requests to bring my missing monies back to my account. As a result, I am in dire finamcial strait. Please do your best to help me.