PureIT / Hindustan Unilever Complaints & Reviews

Hi,
I bought pureit Classic uv + ro in July 2017 at Rs.10650/-.
On 8th Oct 2018, i ordered for gkk2 as alerted by pureit system, for rs. 3850/-
I found that filter is not dispensing water.
Technician from pureit visited on 12th Oct 2018 for installion gkk2.
When i complained to pureit helpline they said that there is problem with circuit board and it needs to be replaced which costs around rs. 2500/-.br...

I purchased a water purifier from pureit n november 2017.in the first 6 months the candle had to be changed and now the filter has been changed. This is absolutely ridiculous. It's not even been a year and the internal filter had to be changed and i had to pay 2500 for the same. The representative who came did not even give back the faulty filter to us. The filter costed me 11k and it's not even a year and i paid 2500 more what kind of products...

Continuous disturbance from puriet customer care by their sms service and in a single day on 13/10/2018 at around 1200 sms have been received even though complained to them regarding this by calling to their customer care service.
It has been a complete disturbance for me from morning to night and their is no positive response on my complaint.
Even after complain they did not stop the sms sending and due to this my mail box...

I call pureit for change gkk2, the technician will come and change it but he doesn't do proper job thats why my mashine will stop and without any checking he gone. And come next day says to change the circuit it charged 2500, but he create the problem so why i will pay money.. He was very arrogant and nontechnical person. He not knows how to change it so he damage the circuit.
I will complian about the pureit service provider in pune...

Very poor ptoduct and poor service...6 months ago i had purchased water purifier from snehanjali nalasopara. After installation, after few days started facinf water leakage problem. Technician came and resolved tbe problem. But again after few days, the same problem occured and then again technician came and resolved the problem with temporary solution. Now it has been almost 6 month and the same problem is occuring around 7th or 8th time....

Product purchased in jul 17. Replaced csf kit in jul 18. Now, there is a problem with the purifier. Complaint no. Co34486707. Technician visited promptly and informed that control circuit may be defective and would cost around 2, 500/-. Presently, he did not have stock. 12 months warranty and a major component of the purifier going bad in 15 months doesn't speak good about quality of hl products. I'm waiting for the item to come as i can't...

I raised a ticket to replace sf filter. The customer care center sent me details of the ticket along with a reference mobile number. When i tried to call that number, the person starts to spark abusive and unprofessional words.
Again when i called to pureit customer care to my surprise they say the mobile number earlier shared is not register.
When i asked them to raise one more complaint to address my issue to replace the sf...

Hi,
I had to change my sediment filter, called customer care for more than 100 times, every time they say they will send the technician, but they never send, calling them daily for past 1 week, daily same story.
They are sending the technician number, but when we call them they abuse us.
Today one technician came, he changed the filter, but when he left after sometime, it started leaking, when we called him, he started...

We are in bengaluru, lakkasandra. Before a month gkk1 had to be replaced for which a service person came to fix the same. He broke the panel which is still not replaced yet though we raised several complaints. None of the complaints or calls to customer support was taken seriously. Would really appreciate if someone can look at this. Highly dissatisfied with the service....

Hello

My Model Number Pureit Marvella RO - GPR[protected]

On 06/08/2018 I Serviced my RO through authorized Pureit Franchisee in Bhopal "Vaibhav Associates" & they changed GKK2 that Costed me Rs 2350/-(Bill Attached)

Within Few Days of Installing the New Kit, The RO machine started making strange noises and there was a gradual decrease in the Amount of Water purification.

On 1st...

Due to leakage of water i made a complain two weeks ago, attain by keshab sarkar to my sealdah flat. During testing, the adapter also goes off by him. I told hime to rectify everything within two to three days but tuesday, thursday n friday he is unable to come and attain the call. Just because of i was not staying there, i was again make a complain and this time complain attain by samrat das but yesterday he told me to attain and rectify...

I have purchased a marvella purifier on 4th march 2018 by paying 18000 rs. Now in 6 month i am getting a notification for requirement to change gkk filter. This filter cost about 3250. At time of demo i was informed that filter kit needs to be changed in 1 to 1.5 years & they informed me that it cost around 1000 rs. Now i don't know how i can afford 3500 rupees on every 6 month. Also this purifier have vegetable cleaning option. Know for...

The machine is defective and i have asked fro replacement which is not been attended. The machine is having breakdown every week. This can be seen from the record. Even after making payment towards annual maintenance contract which is very cost. I paid rs 5540/- for amc. Further i have to pay every year rs 5000/- for gkk1 and gkk2. This facts were not disclosed at the time of purchase. I request that the manufacturer should replace the machine...

I bought this water purifier around Rs. 20, 000

within the 2.5 years time i got reply from service that i need to change circuit board costing 5, 500.

i already paid 2140 for gkk1 at 1.25 year and now for circuit board 5, 500 + 3500 for gkk2 so how can i afford Rs 9, 000 expense on 20, 000 rupee machine ?

this is the same issue with every machine of pureit just search for it. within 1.5 years...

My name is Saravanan.R, I made a payment of 1507.50 rupees to gate exam application fee through upi payment method through SBI - Google play text,
My amount is withdraw but gate application forum shows need to pay
My transaction I'd on SBI transaction
UPI/DR/[protected]/Indiaideas/ICIC/indiaide
Transaction date 21 September 2018
Transaction time 4:23 pm...

With reference to subject order no., i have ordered gkk2 for my pureit marvella slim ro on 6th september 2018.

I got a confirmation text message regarding the successful order and delivery with 72 hrs or gkk will be free. Screen shot of the message is attached.

However, after my follow up with their registered customer service in trivandrum i. E. M/s nath traders on 11/09/2018, i came to know that the gkk2 as...

Hi,

I have complain on monday 3sep and still not getting any reply from their team.

As when call local guys that install it asked for money while product in only 3 month old. That guys give me time but does not call me back when he came when i call he say tomorrow sure i will come.

Here is my complain number :co[protected]

Suggestion to buyer : please don't purchase product from...

It has been more than 8 months since pureit was installed at my home. Everything was fine till i had to contact customer care for scheduled change of sediment filter (Supposed to be changed every 6 months).

So past two months i have been trying to reach customer care [protected]/[protected]. Anytime i call any of this number, i get an automated voice message in a regional language (Which i don't understand) about some kind of...

Dear sir it has been 15 days my pureit device is under repair, when i complied customer care they sent the technician and they changed the gkk without analyzing the problem. Later again i requested assistance with pure it official visited and by analyzing the problem they told motor is not working and it is sub standard quality needs to changed. But still no action is taken to replace the motor. And you are not answering the phone call too....

Its been 2 years i am using pureit ultima ro+uv. I have mixed feedback all over these years. I am not gonna agree this is the best purifier yet. I have faced problems and got resolved as well. But my all time concern is the wastewater during the machine is on. The amount of wastewater is increasing day by day. Being a responsible citizen i feel pureit ultima ro+uv is definitely not an environment-friendly product. Where else other purifier...