PureIT / Hindustan Unilever Complaints & Reviews

This is venkata nageswara rao. On month of october, we have purchased pure it mineral 6l ro + uv water purifier. For the first 4 months it was fine. Later we changed the sedimentation filter. From the day we changed the filter, we are facing water lekeage problem (Through wastage water pipe even machine was switched off) (Month of march). From the month of march to till date water leakage issue was not solved. Almost gave 5 complaints over...

I filed a complaint (Co[protected] on 24/04/2018 to change the segment filter. The engineer came and changed the segment filter and there was a problem in my ro+uv ultima. It stopped automatically getting water for this, the engineer told that your machine will have to change the sv dispatch after this your problem will be solved and engineer changed that part. But the same problem was coming the next day. I called the engineer many times....

Hello,
My name is prashant solanki
I have bought purit classic ro+uv before 1 month from (361 degree solutions, ff-3, jaydeep tower, b/s, dharnidhar bridge, vasna, ahmedabad-380007 purit main dealer of ahmedabad) at that time of purchase and after installation i notice that machine was making too much noise during filtration process then i complaint to purit company, engineer come and try to resolve problem but it was actually...

Hello, myself soma deb, purchased a pureit water purifier r. O. + m. F. From great estern kolkata on 27th april, 2017 which has been installed on 29th april, 2017.
I, hereby, would like to draw your kind attention and want to share worst experience with this product. Since installation i have faces so much problems with this product that i had to lodge complaints in every 2 months.

Krisha services, 17/1 vivekananda sarani,...

Complaint no CO[protected]

I bought pureit marvello uv + ro in May 2016, Today service person told me & suggested need to replace the circuit board, it cost around 3500.

Also i have already changed SF & GKK1 twice

Even before completion of 2 year, if circuit board needs to be replaced what is the value and quality provided by pureit?

Thanks
Shantakumar Marali...

Array

Pureit executive firstly sold me a rs 20/-
Pipe for rs 120/-. Now they are suggesting a pressure regulating valve of rs 750/-without which the warranty of the purifier will be cancelled by the company. They are saying my regular water purifier valve is not suitable for pureit and if i do not buy pressure valve from them they will inform the company which will cancel warranty of my water purifier. They not only intimidate consumers...

I have been trying to call the customer care of pureit for almost a week now to come and replace the germkill kit. Everyday they say it will happen in 24 hours but nobody has come to my house in a week's time. I am from four bungalows, andheri west. If in a city like mumbai, this can happen what will happen in smaller towns and cities. Pureit has the worst customer service ever.i have to buy drinking water to drink everyday. What is the purpose...

I had purchased pureit marvella uv + cold, from day one right from the installation time there has been one or the other problem, now i wanted to replace the germkit and i was told the model is discontinued for support. Here is my serious concern,
1) i have paid more than 10k to procure this is hul saying that's gone thru the drain so i need to buy a new model.
2) when hul discontinues a product in less than 2 years what is...

Germkill kit expires in less than a month

Hello team,
It's been 2 months back to back that your germkill kit getting expired even before a month.
I have raised the concern so many times to customer care however never a satisfactory response from them and every time they arrange a visit and i have to pay visiting charges.

I have all the bills with me so please rectify it else i will have to approach...

I am totally disappointed after buying this product. Latest disappointment in the list is after spending 4000 rs for changing gkk 2 on 27th oct it has started vibrating and bcame noisy and even after 10 hrs running the purifier the tank doesn't get filled. Last time when i replaced sf it was leaking. Even if i don't use purifier for 2 months the auto shut off still worked as per the timer.

Even after almost 3 months after posting...

Its not even 2yrs and i had hell lot of problems with this one.
Emails to cusotmer service are never replied back to and the service agency is useless. The very next day after changing the gkk2, for 4000/- the filter has stopped working and flashing the same warning again. The technician when contacted said the chip inside needs to be replaced. If the chip was faulty and the technician knew it, then when was i made to pay 4000 for...

The product is out of order since 9th march 2018. Complained on same day they are yet to repair. This is 2nd time i facing the same problem in last 3 months with in warranty period... They say part is mot available.. If this is not serviceable with is warranty how can be repaired in future.. Actually the pump is dead for second time since january.. They have taken away the pump and disappeared. I have called the toll free but they could not...

Original text
From: [protected]@unilever.com
To: levercare resolutions
Cc:
Sent: 08.03.18 17:37:10
Subject: contact us message from https://www.hul.co.in/contact/contact-form/

Contact us message sent[protected]:06:39
Subject : retailer feedback

Your message : we, have lot's of expired stocks to be changed it was delivered by late vijay agency & the sri sai agency...

Respected
Sir/ madam,
I beg to inform you that i working with hindustan unilever pvt ltd (Pureit) at guwahati gttl through ikkya. My joining date is 06/09/2017 & my last working day is 05/01/2018. But after two & half is over my full and final settlement not yet done. Your kind attention is necessary.
Thanking you.
With regards
Dipankar purkayastha...

Last year i bought a pureit marvella uv, water purifier. After 1 year its gemkill kit expired and i called their hotline and was following up to get the kit

Got an sms on 8th march 2018

Dear customer, ur order * 1 is booked in "pureit promise" and will be delivered within 72 hrs, if not u will get a gkk free*-team pureit. * t&c apply

And what they are telling is this 72 hours is not applicable...

My first complaint regarding chanfing of sf filter was on 27-feb-2018. No technician has reached to fix the problem. Then again i had raised 2 more complaints on 4th, 8th & 10th of feb-2018. Everytime the customer care executive gives false commitments & no visit made till now. I have been purchasing bisleri mineral water for more than 10 days now. The sercice is really degraded & hopeless.
Request ro kindly take up the matter so that...

I wish to make a complaint regarding the recent packaging change for these products. I simply cannot understand why such an iconic and distinctive shape of bottle and dispenser should make way for a very ordinary one. The branding ie. The pear's colour and oval shape make it immediately recognisable. Please revert back to the old traditional style, as i will stop buying it....

I bought battery kit from "vividha steel shop", address - shop no. 6, dhanlakshi kripa, kale padal road, sasane nagar, hadapsar, pune - 411028

There is leakage from battery so i contacted to shop but they refused to change it and asked to contact to customer care. After that i complained in customer care.

Customer care executive visit and asked that there is some technical issue in battery and it can not be replaced.br...

Complaint no c[protected]
I bought pure-it marvella uv + ro in april 2016 at rs.16000/-.
It has an advanced alert system which will notify filter change 15 days before completion
On 7th feb 2018, i ordered for gkk2 as alerted by pureit system, for rs. 3750/-
Technician from pureit visited on 9th feb 2018 and installed gkk2.
After one day, i found that filter is not dispensing water and all three indicators...