PureIT / Hindustan Unilever Complaints & Reviews

We have purchased this model for 24, 000 rupees. Within 1 year sensor light not worked. Two times we replaced. After warranty period, motor fault arised. Repaired and spent 10000 rupees to the technician. And complained uk agencies to replace. They only repaired it. No use. Within 3 months after replacing motor again motor damaged. We are in memiliki cherry, chrompet, chennai. Agent name is siluraj who have sold us damage model or not properly...

I purchased pureit water purifier from paytm and it was delivered on[protected]. But when i am trying to reach out to customer care for installation the call is not being answered and my call is getting charged. I even wrote a mail to hul pureit regarding the same, i was assured that iwithin one working day this will be resolve but still they have not given any confirmation date of installation. Please help....

Hi Support Team,

I am using a Pure It ultima RO+UV Filter but the performance of this purifier is pathetic.

Area Pin code: 334001

I bought this in May month 2018 and I am continuously facing problem with it since July month.
First I launched a complain while Dev Water Services support engineer came and changed the GKK Kit worth 2200 and I paid for the same.
Just in like 5 days it...

I have pureit marvella ro+uv. I started facing issue as it was not filtering water and led indicating "tank full" was green and stable while the tank was empty.
The technician visited and did some settings on 12th july 2018. He told that the issue will not occur again.
Now after around 20 days similar issue occurring again and this time the technician says to replace the pcb which will cost rs. 3600. Technicians and service...

I have already spent more than 6k in last one year for changing the gkk1 and gkk2.

I have changed the gkk2 which costs me around 4200 and after 6 months ro stopped working and engineer asked me to par 2800 as circuit control is not working.

What kind of service is this even after paying 6k, ro is not working and needs to be replaced what is the value and quality provided by pureit?...

I am also using PureIT Ultima RO + UV device, when there is an Indicator displyed, and expain to the customer care they said they will send the engineer, and assign the call to an outsource service centre, engineer visited and said this error if of Sedament and he replaces the same with service charge of Rs.250, after few minutes when he left the device stardted diplaying the same indicator, then again i locked a complaint, engineer visited...

I bought pureit marvello ro+uv water purifier on september 2016 for rs 17, 000. I have replaced the first filter (Sf) on march 2017.
On january 2016, i replaced gkk1 filter kit for rs 3200/. Unfortunately, with in another 6 months filter stopped working. When we raised a complaint, service representative told us that circuit board needs to be replaced and we need to pay rs. 3500
I am highly disappointed with the quality of...

My machine ultima ro+uv broke more than a dozen times in 1 year. When i ask for replacement they promise a call back which never happens. I have posted the same on facebook, on your website but i don't get any response except sorry for the inconvenience, i am sorry to hear about this.

I have purchased your product for purified drinking water and you are making my life worse by not even having drinking water at home. You are...

We had brought Pure it Ultima water purifier by spending Rs 20000 just 1.5 years ago. We have done regular servicing and changed the germkill kit twice a year. We received a gkk2 error and got the germ kill kit replaced by spending Rs 3800 few days back.
Now the purifier just stopped working. I called your customer care and raised a complaint. The complaint number is[protected]. Technician visited my home and said the control circuit...

Some 2 days back the base of the collecting jar of the Hindustan Unilever pureit cracked and water has started to leak from there.The fact that pureit is never moved from its place except occassional cleaning and is kept at same level.The crack appears to be very minute on the outer surface of the collecting jar and water is continuously leaking from it...

Hi,

I have bought hul pureit few years back and recently i have moved to new place in mumbai. I have asked HUL technician to fix this RO to my new place. So, raised request for the same. Then technician came and fix the RO on wall but he didnt do it appropriately and after 2- 3 weeks, adaptor and circuit board got heated and damaged due to water leakage from inside as technician didnt do it correct. Now it stopped working...

Rised a complaint for service of Pureit ultima, after receiving warning to replace GKK-1. This was Assigned to
Pureit licensed service provider "Sri Raghavendra Agencies LSP([protected]).

Service is very bad . No bills provided . neither hard copy nor soft copy...

Pre filter was changed few months before.
Charging for the same filter which was changed few months before...

After asking...

I bought a pureit ro+uv. I could easily get it cheaper aquaguard machine but went for it thinking its the best product with best service and now i have to write this complaint...

The machine worked fine until 2month ago the machinestop working customer care t told me that its time to change the sd filter. I called and booked for the same. The technician came and did it. The moment he left the machine started to make sounds...

When i complained to pureit helpline about power supply problem unit not working. They said that there is problem with circuit board and it needs to be replaced which costs around rs. 3200/-.

Even before completion of 2 year, if circuit board needs to be replaced what is the value and quality provided by pureit? Why not separately design for power supply section and control section. Then power supply board cost will come less...

ComplaintCO[protected]with Pureit. It is pathetic that each time of call since 7.09.2018 your personal are telling service charges but your service is at large. Is it apt for your good brand and name of Hindustan Lever ? During the purchase since year it is third time services is required. Is it a product of convince or income from services, and never ending problem for customers....

Hi I first hired one masseur named Anil Kumar and second Ashish Pingolia both suggested me to pay separately and was asking for more and also promised that Urban Clap took more commission said they'll provide better service if I call them privately and forcefully made me give 5star ratings for their service, I want to degrade their ratings to zero.

Please take action against these two personels and enable me to take back the...

I bought a pureit ro+uv with oxy tube model this february. I could easily get it cheaper aquaguard machine but went for it thinking its the best product with best service and now i have to write this complaint...

The machine worked fine until one day the machine told me that its time to change the sd filter. I called and booked for the same. The technician came and did it. The moment he left the machine started to make sounds...

PRODUCT SERVICE & REFUND :Liv care water Solutions have a contract with HUL pureit RO when i called customercare number of HUL Pureit RO gurgaon they directed us to second party Liv care water solutions who have office in RG complex IJ/2, 3rd floor karol Bagh, delhi-110005. They send the technician and he replaced GKK1 filter and took Rs 2750/- for changing it. Problem is we have valid AMC- annual maintenance contract of HUL for 1 year valid...

We had brought pure it Marvella water purifier by spending 15k just 1.5 years ago. We have done a regular servicing and changed the germkill kit1 a year. We received a gkk1 error and got the germ kill kit1 replaced by spending rs 2200+(250 delivery and installation charge).After the GKK1 installation it did not start.then servive person said motor seized and need to be replaced.when i called customer care they said warranty expired yesterday...

I have been a PureIT customer since 2014. Though I have faced many problems in Customer Service Agencies during the recent years, I've been using based on the trust on the water quality.

But nowadays, the service by the Agency / Consumer care is becoming worst than before.

I'm really not sure whether Customer care / Agency is failing in their duties.

Last Friday (22nd June, 2018), I raised a...