PureIT / Hindustan Unilever Complaints & Reviews

Our pure it was giving red signal so we complaint abt it in company. It send a technician who came 1 day and went then another day and change it pcb telling that the previous pcb was not able to reset and you will not give its money. As per before information we have to pay 3999 rupees of gkk2. Now after changing he talks with some one and tells that u have to pay additional 2500. So now we told to replace it with previous one because of...

I purchased a filter which was defective from the time of installation. After several times of servicing and repairing work also, performance is not satisfactory. Everyday getting a new issues with that. Sent so many follow up mail/ call to customer care. They are not at all responsive. Contacted pureit india service head (Mr. Anjan sengupta). But no step taken from his end. Rajasthan service head (Hindustan unilever) visited the product,...

I’m writing in regards to the subjected complaint number. Below is a series of events that happened with my pureit marvella ro+uv device;

18/11/17 – my device’s gkk2 kit was replaced by a technician for a cost of rs. 3750.
22/11/17 – after the gkk2 was changed, the device stopped functioning for some reason and didn’t start. The same technician came back on 22/11 and fixed the issue within 5minutes.
25/11/17...

Complaint no c[protected]/c[protected]
I bought pureit marvello ro slim in june 2016 at rs.9899/-.
It has an advanced alert system which notified to change sf (Slow green blinking).
On 21st nov 2017, i requested for sf change,
Technician from pureit visited on 22nd, nov 2017 and installed sf. But while reseting
He found that control circuit is not working & advised to change control circuit which will cost...

Hi,

This is re my complaint logged on 6th november 2017 for change of gkk 1 for my marvella ro+uv device for my goa location.

I am disappointed to say that the services provided at goa is very pathetic especially south goa. I tried calling the technician and he is even least bothered to pick the call and reply. Its been mre than 3 weeks now, whats the purpose of keeping an unworking unit at my place when its...

I had purchased new pureit from vijay sales on 11th nov and after registering 2 request for installation and demo nobody bothers to come for same
Ur representative called us but not bother to come and install
It's more than a week i have purchased and still awaiting for ur service
Such a service from reputed co like hul is not expected
I should have opted for some other brand for prompt service...

I bought pureit marvello uv + ro in nov 2015
It has an advanced alert system which will notify filter change 15 days before completion

In july 2017, i ordered for gkk2 as alerted by pureit system, for rs. 3850/-
Technician from pureit visited on 2nd day and installed gkk2.

Just after few days, i found that filter is not dispensing water and it is alerting to change sediment filter, gkk1, gkk2.br...

I’m a marvella uv water purifier customer, since 2 years. As my “filter change light” got blinking, i decided to order for a new purifier (Gkk-germ kill kit) from pureit.
• i had ordered for a new filter on 31oct2017 via pureit customercare[protected]. The complaint number generated is rfs 25609212.
• i got a call from the service provider on 02nov telling that the purifier is out of stock.
• i called...

I had ordered a germkill kit on 22.10.2017. As per the pureit promise the same should be delivered within 72 hours. The service provider had contacted initially to confirm timings of delivery but hasnot showed up yet.
The customer care service is a big joke at hll pureit. The cc executives keepp asking the same information over and over again instead of checking the records and the senior members and managers are even bigger fools...

Array

I had bought pureit classic ro+uv 5l model last year in october. It stopped working altogether in august this year. Complaint was registered with hul in september 2017. Their customer service unit arranged for a service agent to attend to the issue. But after calling once and promising that he would reach by evening that day, he never showed up. Now, in october, i registered another complaint again on the same issue. I was told that the germ...

Respected sir,

I'm suryakant acharya. My phone number - [protected]. Sir i have a logged a complaint with customer care as my pureit ultima was not working. A technician (Purusutam) came over to check what went wrong.

He mentioned that a part need to be changed and is costing 5200. But he mentioned if we opt for "amc", it will cost us free. And in future for a year anything goes wrong with the pureit they will...

I had registered a complain regarding leakage problem with classic mineral water purifier. A service engineer came on 13-oct named as amit (Mobile number: [protected]). He said that it can be repaired at service centre only and will cost 3000 rupees. If i avail amc, then it will be free, and will also get one filter change for free and two free services, all at 4500 rupees. I paid him 4500 through paytm. He took the purifier with him, and...

I bought this machine in may 2016 from viveks in chennai and changed all these filters 3 months before, that costed me 2500, it was working fine before my vacation for 5 days. When i switched on 6th day, all lights were showing ref (Sf, gkk1, gkk2), technician came and he did some reset. He added that it will work now but if problem comes again, we need to change pcb which will cost rs. 3200. Worked for one day, again same problem. The machine...

I am fed up calling pureit service center, i brought a pureit 6 months before after using for 2 weeks there was leak in the pureit pipe i kept contacting pureit helpline number they kept promising me the service person will come, but no one came they alsocharge for their helpline number, i had to bring a local plumber to fix it the money was given from my pocket. Now after 6 months iam contacting them and noone is coming to replace thefilter,...

Dear sir,

I have purchased this pure it ultima ro + uv machine on 1 & half year back by rs 18000. 10 days ago gkk-1 bilnking was started. I have called to your customer care regarding this. They are taken rs 2140/- to change this. From that time in front of your service provider my machine was going very slow to release water. On that time rs enterprise representative said that this is problem from valve at this machine. This...

Within six months of purchase the machine was not working properly. The first service was not done properly and next month (29.07.2017) it again stopped working. Service man srinivasan who had come to attend the problem demanded full payment for the replacement of the products even though it was under guarantee period. As we said that the product was still under guarantee period he told he will inform his officials and replace the part but...

We had brought ro in the month of october 2016 and started using in the month of january.in the month of may we never used due to holidays. After few days since the water tasted little different we complained and the representative came to check and he changed ro filter and he failed to check the tds because he never brought it with him. We complained now again since the water wastage is more, tastes different and checked with friend about...

Dear sir i am a selller of your product that is pureit in damoh district of madhya pradesh but before 6 months company representative was change and pankaj sir due to which sell was going to worst because of his bad behaviour and nature whch affect the sales of pureit filter in areaa... So kindly take step to shot out this problem..
For instance you can check our previous yearss record of selling product from our outlet manohar crockery...

I am satya srinivas mudapaka, from ongole, prakasam dt, andhra pradesh

I am using pureit ro & uv installed on april 2017... Installed by the local pureit technician.. (Registered with pureit).

On 21/09/2016 there is a leakage from main unit... Water flowing from main unit... So called the pureit technician in the morning and he attended at 7.30pm and tried to repair and said it will work now and there is no problem...