PureIT / Hindustan Unilever Complaints & Reviews

I have purchased subject unit in may, 2016,
I feel this unit has manufacturing defect because since last one year this unit was not working properly and i have already lodged complaints more than 8 times in year, complains were attended by technician and repair it temporary basis,
Yesterday have again lodged complain no:c[protected] for low flow of purification, technician came and tell us that both of gkk1 and 2 kits needs...

I bought the Pureit Marvello RO+UV on Oct-2015 after paying a hefty premium over other brands due to advertised quality assurance and Hindustan Unilever brand.
the best feature of the product is it advance warning system for filter change, due to which i have already changed the complete filter system by company representative for 3750/- couple of times. The last time the filter was changed was on march-2017.
Now to my surprise...

This is to inform you that I ordered for a germkill kit for my pureit on 6th of september, 2017 but the engineer has not come to change it yet. Rather he has called thrice asking me for the amount that is to be paid by me as per the customer care. I told him that the customer care has asked me to pay Rs.999+Rs150. After that i have called the customer care 3-4 times.. i was supposed to receive a call back from the company but i havent received...

I stays in noida and purchased pureit 8 months back. Whenever i called them for service they will send sms that service engineer will visit in 24 hr. But nobody turns up for even week. This is despite that i called their customer care twice daily. Their customer service is pathetic and hopeless. They lie every time that they have put my complain on high priority but no body cares. I think their ro business is fake and full of deceit. Even...

Water is leaking from the bottom most external surface of the water collecting jar due to crack developed at the bottom. The complain was lodged to customer care but nobody came to attain the complain. Call came from your service technician asking the photo of crack portion and accordingly photo of crack portion sent to him but after seeing the photo he asked rs 900 to change complete jar. Device is under warranty and this crack developed...

Empty wrapper found in kwality walls ice cream. Almost 15 days have been passed and i am chasing their customer care regulaly but no repsonse. Below are the mail, i wrote to them.

On 17th aug'17 i have to go through lot of mental trauma due to unilever products. We have opened our confectionery store just 2 months ago and we are also selling kwality walls ice cream. As we were using this brand since a long time. I have huge...

Hi;
I purchased a kissan tomato sauce (Batch no. 090517gb467c1). Yesterday during my breakfast i served to my family and during my turn i found a long stick from inside this. This is very critical and can cause serious injury to my family if not seen. You can not imagine the actual length of the stick. It is approximately 80-100 mm in size)
I don't know what is your wooden policy & what are your controls.

I am...

Indeed h. U service is worst. When i complained about regular change of germ kit, service person arrives, changes kit but install some other part instead of the same part. When i asked him why you didn't installated the same kit, he said this one is much better and it will work better.
After finishing, gkk2 (Outer circle) is on it's half way only i. E it was showing only half circle but it should be showing complete full circle. br...

I have given online request for supply of gkk1 kit for my marvella ro for which message on 05/8/2017 is received by me from your side for supply with 2 days.
Then i contacted your registered supplier (As directed by meaasge) who said to supply it within 2-3 days. Since then i have requested him many times but he is not supplying the kit. I am forced to drink polluted water though i have invested rs 16000 approx 3years ago for purchasing...

I purchased one pure-it classic ro+uv last year.

On 1st august'17 the problem started - no filtration and no water coming out of the machine.
Call no-c[protected], the technician came twice as re-call and changed only parts named sf which was not the solution. Problem was with adapter which runs the pump. The service station guy insisted me to understand the issue which was meant to be with sf part of lower cost replacement....

Horrible service and product quality and customer harassment
We had purchased pureit marvella ro on 24-may-2016 from big bazar for 14, 999/-. We have been facing issues with its filters since the first 20 days of its use, although the product specification suggests that it has a capacity of 4000 liters. The water from appliance is being used by a family of 3 people for drinking and cooking purposes.
It was never mentioned to...

Payal store, c 201 subhash gali nanakchand basti kotla mubarakpur new delhi 110003 mein duplicate battery banai jati hai. Wo loog battery mein chlorine bharkar usse used carbon ke sath bech dete hai. I request hul to take action against them otherwise it will beome cause of death for someone someday. Atleast ek baar wahan jaakar check toh karo ye pureit ke salesman kar rahe hai...

Hello i had purchased a hul pureit wp uv100 marvella water purifier in may 2015, the product had 3 csf changes till date, this purefier has now become faulty, the indicator led have started behaving abnormally, the water tank is not filling. This problem is there since last 6-8 months, it automatically starts working after being shut down for few hours, but now it has stopped working completely, i had raised the complaint for the same with...

We bought the ro uv marvela unit 1year back.. And now it's circuit is faulty.. Which costs 3500rs.. I feel so cheated that just in one year such a branded company got its circuit busted.. Its really cheating customers and making money out of replacing every part of this unit.. I am very disappointed and urge no one to go for this brand of purifiers......

My complaint is about the filter which i had to change in a span of 4 months, post doing the same this is the 10th month & i have to change the gkk1 filter again which is costing around 2000 rs.
However as per the company policy when i bought this product i was informed that i have one year of free service which includes even replacement of the filter.

I have done n no. Of complaints and calls to customer care but none...

This is kishor kumar singh here from delhi. I have pureit ro+uv (Ultima) in and i bought it in october 2016.

From the date of purchased, i have called approx 10 times to pureit customer service for servicing or issues.

Every time engineer has visited and every time they have created new issues in this device.

I never got any solution in single visit by pureit engineer. We are unable to sleep in...

Hi team,

I bought the water purifier pureit ultima ro + uv black colour with one of the dealer in faridabad. After and year i registered complaints regarding slow water flow. Technician came from dhruv services faridabad, that technician was fraud he put all the local material in my ro and taken out the original one. After that my ro was not working properly, again the same slow water flow complain and etc everytime the the...

I'm a customer of pureit ultima ro+uv purifier and have been using it for nearly two years.
Purifier didn't function properly since the day it was installed, every month we face some or other issue with the device. I'm sure that money i've spent so far on changing spares, filters and service charge of for maintaining this machine would have exceeded the purchase price : (

I've been experiencing a delayed and lethargic...

We have taken a pureit and since two weeks the machine is giving a trouble in terms of water leakage when we have lodged a complaint with pureit the executive after mere followup has visited the home and stated that the problem is due to gas which is to be repaired by getting another machine. Today it's been a week and still he didn't turned up and when my parents called him he was so rude that i cannot express the words. This has to be sorted...

Hi,

I bought a ro from sri ram enterprices. From the day i bought, immediately rom gone in 2 days. They changed. Later water started leaking, they collected 600 extra and put pressure control (Still water is leaking).
Almost daily too much vibration is happening and they told it is normal with this product. Previoulsy last 5 years i used same company ro. I never faced this. So, i went and bought same one.
br...