PureIT / Hindustan Unilever Complaints & Reviews

I am cursing the day when i purchased pureit ultima which was much costlier than other products in the market. I could not expect any worse service than this.
Ro is not giving any water as gkk1 is requiring replacement and nobody responding to my emails (5 reminder emails already sent and called customer care also).

1) i purchased this product in jan2016. To start with i had a bad experience when pcb was found defective...

Dear Sir/Mam,

This is the to inform you and to bring to your notice about the worst service received from your end(ComPanY).

This is the worst responce received from the well reputed company, owing to which i was ready to pay such a high price for the goodwill and after sale service. The only material difference which differentiate your company from the peers, is the Quality and After Sale Service.
br...

Dear sir/mdam,

I have requested repair of pureit classic ro+uv purifier for non working of purifier on 11-11-16 bearing complaint no. C[protected] but up-till now no one has visited for repair from pureit,

O kindly look into the matter as soon as possible,

Thanks,

Avdhut yandekasar
Kolgaon, sawantwadi,
Pin-416510
Cell-[protected], [protected]...

Please teach ur employees how to behave with customers ..
I am very disappointed with pure it representative who called and visited to change germ kill kit ..
Firstly he was rude on telephonic conversation, next his service and attitude was very rude..
He told us repeatedly that ur area is not corporation area, , and behaved and talked very rudely with us, his name was shrikant .
Please don't send him further to...

I have lodged a complaint No. C[protected]/22626165 on 7.11.16 with Customer care/Pureit HUL regarding leakage of water from my Pureit Marvella RO 10 ltr. unit. Nobody took care of my compalint till now but surprisingly I have received a mobile message stating that '' Ur compalint has been attended on 7.11.16'' . This is totally false and nobody visited my place and inspected the Unit till now (8.11.16 3.45pm)

M.S.R.SHARMAbr...

Hi,

I am writing this mail after getting extremely frustrated with the kind of service that I experienced from service centres of HUL Pureit over last several days.

Let me explain you the problem which I am facing, as this would give you the context because of which I am escalating:

My details:
Name : Rohit Jain
Pureit Device : Marvella RO+UV
Mobile number : [protected]br...

Hello,
I purchased the Marvell Pureit water purifier and it was installed 04-Nov-16, unfortunately water has been leaking very badly on day-1 and I have risen the request to customer care but those people are keep on bluffing and stating that they will send now and then and yet to land the technician and I regret using this company service, its bad....

1. I had registerd a service request from mobil no. [protected] on 02/10/2016 to change the water tap of my marvella RO water filter. Four to five times i have followd up, but my work is not yet attended.

2. I feel that even in these many words the complain was complete and was giving proper understanding of the problem. However, I like to add further movement in this regard.

3. Today, at 09:32 PM, I have received...

I registered a complaint on october 11... Which was resolved on 26th october after continuous follow up. I asked the technician to check all the filters but he changed smps and said there would be no problem. He refused to do a thorough check. On nov 2nd again a problem cropped up water was not coming from the purifier. I called the agency directly... Since it was only a week since the technician had visited. But they asked me to call the...

I brought Pureit advanced on 22 oct 16.at time of installation puriet representative said it will take time for full so just wait for hour.but when device full its leaked badly. When I inform to local puriet representative their replies it always leak if transparent part full Sir I donot why puriet representative think customer is fool. when puriet have given storage capacity 14 ltr then how could device will leak. they are instead of repair...

I have lodged a complaint on 8th october, 2016 that my ro has stopped working. Same day a service executive has turned up and said that it's adapter is not working and they will replace it by 10th october, 2016. But by now there is no assured communication from their side.in between i have called at their customercare no. [protected] three times but they have not yet arranged for replacement of the part inspite of many promises from their...

Customer Id number: [protected]
model : Pureit Classic Autofill 23 litres
CBU CODE: WPWF100
SR number : RFWAF 00020064
Bar code no:[protected]
this product is not purified the water minimum at least 5%
customer address is
A.Seshadri
H.No: C/B 53
Govt Quarter, C-Camp
near rythu bazar
Kurnool - 518001
Andhra Pradesh.
India.
[protected].br...

This complaint is regarding poor after sales service provided by you.When you are selling product which used daily by consumer then its service, maintenance needs to be done as soon as possible once consumer submits the request for the same.I am having very bad experience with you as i need to call customer care as well as technician and need to request for their visit.

This kind of service will never encourage me to suggest...

Dear sir,
I have bought filter of 23 ltrs on 26/06/2016 and after 3 months it did not work because germkill kit has expired.in pureit classic filter 23 ltrs has 1500 ltrs capacity to filter water. we are only two persons and it is impossible to drink 1500 water within 3 months. i have compliant in customer care (c[protected] with pureit and thanks for immediate technician visit today and after that i have conversion with trdent power...

I'm a customer of PureIT Ultima RO+UV purifier and have been using it for the past two years.

I've been experiencing a delayed and lethargic response from the agency (UK Agencies LSP) assigned to my service and complaint requests. Whenever I tell my concerns with PureIT consumer helpline, the agents are not aware of the charges levied by this agency. Not sure whether Hindustan Uniliver really monitors this agency for their...

Dear sir/madam, it is hereby informed that the germ kit of 3000 liter has been installed on 27 july 2016 and is exhaused on 5 october 2016 i. E. Only 71 days. Further it is declared that daily average water consumption is maximum 20 liters because there are only 4 family members and out of that 3 are working and we consume filtered water only for drinking, so according to this on an average only 1420 liters have been filtered but the germ...

I have purchased pureit ro + uv in may 2016 from snapdeal. since then i am facing many problems.
1) as it is purchased online no proper service is available at local level. it takes min 7 -8 days to receive service. the first installation took 8 - 10 days
2) within 1 month the autocut of switch was not functioning and the service engineer said there is design problem in the ball of product and he replaced with another design....

My pureit isnt working however we changed the kit 2-3 days ago and no use of kit is occurred and filter is giving dirty water out when we complain on customer care they send their worker in 3days which do nothing and take 100 rs from us..but filter isnt working till now but when we call him today he said he can't came and do anything..and use bad words unlessly......

I purchased pure it on[protected].
Now it got problem of leakage. I complaint against it yesterday my complain number is[protected]. The technician who came at my home for installing it said that filter will work minimum 6 months or else after 1500 litters you need to change. We have been using it normally from last 2 months and i don't believe that it has crossed 1500 ltr. And my product is in warranty. Today i got a call from your...

Hello there,
I purchased auto fill pureit 23litres on 28 Mar 2016. since then i have replace my battery gkk once on june 2016. Now again I m facing the same problem two months after. the battery kit showing red. I have called the customer care many times but the complaint has not been rectified. instead i receive a confirmation text message showing that the complaint has been resolved.

Here are the usage pattern of...