PureIT / Hindustan Unilever Complaints & Reviews

Dear Team,
I have complaint about u r product pureit, am using since last 2 year I didn't get the proper service in your sides, Whith 6 month that candles is not working also redlight showing, why is happening always u r service department are not given proper guidelines so please look the matter resolved the issues as soon as possible.

Brand-Marvella Uv- 4 Ltr storage capacity

Regard's
Pradip
[protected]

Not only this product but nearly all the products from every company putting price tag and expiry dates separately at the top or bottom. And are written with ink that going to vanish after few days of purchasing. So it is not possible to know the exact expiry date of products and people using it and getting health issues. Please make this issue clear and price and dates must be written at product information so that it can't be vanishable.

Hi,
My name is Gangadhar, I have purchased red lable tea power from Reliance smart while changing into the container i found worm in the tea powder, it's recently manufactured on 02/12/2016, i have tried contacting HUL they told me they will new box and take it back, but i haven't returned it i would like to file a complaint regarding the Quality of the product.

I purchased the pureit ultimo UV RO, but completely not satisfied with the product.Because I'm having lot of issues for the past two years. I changed the booster on a two occasion which is costing me around Rs.2000. I got the new booster replaced on 17/3/2016, however its not working from December 2016.The pureit product is not even working for 1year.I raised a complaint with the support team Complaint number: C[protected].However the service person refused to change the booster which is not even completed 1year.Also I have attached the booster bill for your reference.I have two kids and fully dependent on the water purifier.Kindly treat this as an URGENT priority

My registered mobile number : [protected]

I have a pureit 23 of litres which is 3yrs but i found the uvgkk kit i.e. Germ kill indicator is not working as before such as previously i have to change after 7-10 months and lastly i changed it a 2 years back. Now pl depute one of your technical person at the earliest who can show me as to how to replace candles or whether it is working in our Purit or not .
Address: Ravindra Nayak, #2135, 16th B Main Road, Opp: Little flower English Medium School, HAL2nd stage, Bangalore.
contact No. [protected], email:[protected]@gmail.com

I installed Pureit Classic RO MF water purifier on[protected], but within 4 months machine stopped working the company claims a warranty of 12 months but I made many several complaints to HUL/PUREIT for repairing the machine but they are not working on my problem, they are not providing any further assistance they had provided extremely bad product. Product no. RCR[protected].Please try to sort it out.

PureIT Ultima RO+UV gives so much sounds that it became noise now a days. Though the servicing guy tried to solve the issue by changing the internal pump but still no improve. The servicing guy told it's a general sound and its normal where else i never agreed with because for me it's not a normal sound. My refrigerator and washing machine even gives less sound believe me. The technical told me its a manufacturing concern.

So i want to raise a suggestion to HUL that please improve your manufacturing quality. May be your water is more purified than other brands but what's the fun if your product sound irritate the users even after paying such a big amount.

Customer ID: [protected]

Dear concern,

I have purchased indulekha bringha oil 1 week before and started using facing lot of problem as listed below.

1- oil is becoming solid in the bottle and on tip of opening. After using oil if i close the cap and leave and open next day to use then after pressing a lot also oil is not coming out through provided comb and oil getting solid form on tip of bottle like ice.

2- after applying oil if i put my hand on head/hair then lots of hair are coming out in hand.

3- oil is becoming solid in bottle and not coming out side through comb. If i remove the cap from bottle then i need to take oil by fingers because its solid.

Note -
1- i would like to know about quality check of this product
2- is there any stability carried out for this product or not if yes then why its getting solid in normal temperature. Etc.

Expecting valuable response and action.

Thanks

A person claiming to be from Hindustan Unilever's marketing department, having ID as well as letterheads and receipts came over with a scheme wherein the company is giving away gifts in exchange of a minor amount of money and an agreement deed stating that the customer has to buy Hindustan Unilever products for the next few years/months. There has been no sign of the person, the gifts promised and all means to contact have failed.

I have already posted this on the consumer forum and also informed local police.

If it is useful for tracking, the person's contact number is [protected].

I must say that the company services are pathetic. I bought a pureit classic room + uv which got delivered on 18 and after lot of push and follow up with the service centre, it got installed yesterday morning.

Immediately after it got installed the water started continuously leaking from the device and it is still leaking. The service centre guy stopped taking my calls.

I called thrice today on company toll free number, put a mail on company website. But i have still not received the complaint no or a call from pureit side. When i insisted to speak to senior they are all busy, i don't know doing what. I have been told that company timing is till tomorrow evening. My kitchen is getting damaged due to company's defective product and it can't wait till your tat of 48 hours.

This is the most ridiculous service ever seen

I am cursing the day when i purchased pureit ultima which was much costlier than other products in the market. I could not expect any worse service than this.
Ro is not giving any water as gkk1 is requiring replacement and nobody responding to my emails (5 reminder emails already sent and called customer care also).

1) i purchased this product in jan2016. To start with i had a bad experience when pcb was found defective in the brand new product (Reference: feedback#c[protected] complaint: c[protected] customerid: [protected]).
2) pre-sediment filter was leaking in new installation and could be corrected only after 4 visits by service persons. I was about to return the product but i was promised in call from mr srikant's office and natraj enterprises (Mobile [protected]) for better service assurance and i am now regretting my decision to not returning it.
3) i ordered ultima ro+uv gkk 1 (4000 litres) order number rfs/18681391 on 9/11/2016. I have still (18/11/2016) not received the kit.
Service person mr. Rinku (Mobile [protected]) of natraj enterprises (Mobile [protected]) came to my place. I demanded sealed box but they tried to give opened box. Natraj people say to wait for monday (21/11/2016) for sealed box. On website you make big statements about 72 hour promise but on ground it is quite different. Natraj enterprises (Mr narendra [protected]) says that noida is not covered in 72 hour promise.

I sent many emails to pureit. [protected]@unilever.com, srikanth. [protected]@unilever.com but no reply received so far. It can't be more pathetic that you dont even reply to emails.

Thanks,
Rakesh
Mobile: [protected]
Customerid: [protected]

Dear Sir/Mam,

This is the to inform you and to bring to your notice about the worst service received from your end(ComPanY).

This is the worst responce received from the well reputed company, owing to which i was ready to pay such a high price for the goodwill and after sale service. The only material difference which differentiate your company from the peers, is the Quality and After Sale Service.

But this time you "Hurted the sentiments" from the benchmarK - proving the incapability and your lower mission and vision for the longrun.

Now comming to the point, wrote all the above to make sence and seek your attention, that this is different from all other complaints you receive in your routine course.

I am Presuming that the reader of this complaint is Well Educated and has a degree of "common sence" o[censored]nderstanding.

This is to bring to your notice that the "Service Receiver" purchased the filter by paying 9750/- after availing an exchange discount of Rs 1250/-.

We were having problem from the very begining and we have repeatedly seek the customer care. After the same problem continued we asked the customer to replace the product but, it was in vain - they delayed all the service from time to time. at the end we were forced to drink the non-purified water instead of paying such a high price from the reputed company.

Its strange and you have to accept the FACT that the user of PURE IT water purifier are forced to drink NON-PURIFIED. Shame on the service. You deserve a tight responce and i am planning to approach all the customer/Consumer forum available and importantly all the SOCIAL MEDIA especially where i can meet all the customers and pass them the messge of the quality of service they will receive if they buy Pureit instead of other from the peers in the market.

Social Media will pass on :

BuY PuReiT water purifier = and be forced to drink unforced UN Purified Water.

This is also to bring to your notice, being an educated person and know how it will affect the crediability(Loss of Reputation) being aware, Thoght to give a "OPPURTUNITY OF BEING HEARD'' - Because i know many a times top management is not aware of the problems faced by enduser.

Last resorto,

Please do the needful, because my mom-dad-kids were facing this problem and were forced to drink the non-purified water, in a weather changing environment-leading to several dieseases.

As i just completed my exams yesterday, and was informed by my parents today staying in warangal, as i was writing and studying in hyderabad. was suppose to sue you for all mental pressure caused by you people. were facing problems for the last 3 months.

You have to PAY HIGH THIS time high, i will ensure that.

Details of complaints:
1. Please refer all complaints from your data base from phone number [protected]
2. Few of the available details which i have on record are(Lost mobile so data before october is not available :
a) 7th oct - Compliant no :[protected]
b) 16th oct[protected]No responce to date - just the person came today - that means after 1month... Shame on the service - HUUUUUUHHHHH

Purchased from: Sri Devi agencies-Warangal(authorised dealer)
date- 17-6-16.
amount- net amount -9750 after disc 1250.

took more than half and hour to write - Spend the time to read this aswell. Dont force to loose the patience and do something which might HAMPER the goals/Mission/Vision of your company.

Last but not the least : Shame on the service - not such from atleast HUL. even i am the shareholder of HUL, ...

take necessary steps and all furthur communication related to this complait: respond to [protected]

Dear sir/mdam,

I have requested repair of pureit classic ro+uv purifier for non working of purifier on 11-11-16 bearing complaint no. C[protected] but up-till now no one has visited for repair from pureit,

O kindly look into the matter as soon as possible,

Thanks,

Avdhut yandekasar
Kolgaon, sawantwadi,
Pin-416510
Cell-[protected], [protected]

Please teach ur employees how to behave with customers ..
I am very disappointed with pure it representative who called and visited to change germ kill kit ..
Firstly he was rude on telephonic conversation, next his service and attitude was very rude..
He told us repeatedly that ur area is not corporation area, , and behaved and talked very rudely with us, his name was shrikant .
Please don't send him further to ur reputated customers or u will loose ur customers gradually if such representative will come from ur side

I have lodged a complaint No. C[protected]/22626165 on 7.11.16 with Customer care/Pureit HUL regarding leakage of water from my Pureit Marvella RO 10 ltr. unit. Nobody took care of my compalint till now but surprisingly I have received a mobile message stating that '' Ur compalint has been attended on 7.11.16'' . This is totally false and nobody visited my place and inspected the Unit till now (8.11.16 3.45pm)

M.S.R.SHARMA
[protected]
TIRUPATHI (AP) 517507

Hi,

I am writing this mail after getting extremely frustrated with the kind of service that I experienced from service centres of HUL Pureit over last several days.

Let me explain you the problem which I am facing, as this would give you the context because of which I am escalating:

My details:
Name : Rohit Jain
Pureit Device : Marvella RO+UV
Mobile number : [protected]

Problem with my purifier started in last week of Sept 2016, when suddenly all 4 indicators on the purifier turned Red.

So I called the customer care and registered the complain on Sept 30 (Complain No. C[protected].For this complain I got call from service center and the technician suggested me to switch off and on the purifier several time and then all indicators will turn green and device will be ok.I did as per his advice and the indicators turned green.

I asked him what if this happens again and what is the root cause of this? He was not having any answer and told me to register new complain if this happens frequently.

Now, since no permanent fix was provided by technician, problem started again and I again registered complain for the same problem on Oct 6 (Complain No. C[protected] was reopened).I specially told them that I will be out of station from Oct 9th, so fix it before that( moreover your SLA is 1 working day, as per the SMS you send after registering complain).But the SLA was not followed, even after special mention that I will be out of town from Oct 9th.

Technician called on the the evening of Oct 9th and I told him that I will be back on Oct 12th, so come on that day.He said ok and asked me to inform once I am back.I came back on Oct 12th and called him as well as SMS him to come and fi the problem as all indicators were frequently turning to red and then green after some time.But the technician didn't come.

So again problem was not fixed from your side.

Because of all this mishandling, my device stopped working with all indicators red, in last week of Oct.

After coming back from my Diwali vacation, I again registered complain on Nov 3rd for the same problem ( Complain No. C[protected]. This time the technician came(on Nov 4th) and inspected the device for the first time since I raised problem on Sept 30th).After inspection he told me that Control Circuit has failed and is not working.So I need to pay Rs. 3250 to get new one as warranty expired on Nov 1st( two days back)

Now this is ridiculous! I have been asking them to fix the problem since Sept 30th. The technician comes for the first time on Nov 4th ( 2 days after 1 years warranty expires) and asks me to pay Rs.3250.

Were you people waiting for the warranty to expire since Sept 30th so that you can take Rs. 3250 from me?!!!

How can you ask me to pay Rs 3250 now, when the device stopped working properly from Sept 30th, well before the warranty expired on Nov 1st.This is outrageous!!!

I explained all the above to customer care on 3 occasions in last 2 days and every time they conference connect me to service centre person Lalwani Sales ( No.[protected]) who has stopped picking up my phone now.Even customer care is not having any solution to my problem.

This kind of service I never expected for HUL Pureit. I think that I have made a big mistake by buying Pureit.

I am drinking water that is not safe for the last 1 week. Who would be responsible if something happens to me and my family?

I request you look into this matter urgently and get my purifier fixed urgently.

Thanks,
Rohit Jain
[protected]

Hello,
I purchased the Marvell Pureit water purifier and it was installed 04-Nov-16, unfortunately water has been leaking very badly on day-1 and I have risen the request to customer care but those people are keep on bluffing and stating that they will send now and then and yet to land the technician and I regret using this company service, its bad.

1. I had registerd a service request from mobil no. [protected] on 02/10/2016 to change the water tap of my marvella RO water filter. Four to five times i have followd up, but my work is not yet attended.

2. I feel that even in these many words the complain was complete and was giving proper understanding of the problem. However, I like to add further movement in this regard.

3. Today, at 09:32 PM, I have received two sms from "BZ-PURIT". I am posting it as received:
i. "Pureit: Ur Complain No. C[protected] has been attended. If NOT satisfied - SMS "SER 0" to [protected] or Email: pureit.[protected]@unilever.com or call [protected]".
ii. "Thanks for the payment of Rs. 0 against Complaint 21897797 attended on 12/11/2016. If charged extra, SMS "EXTRA" to [protected]".
Regarding these sms, I clarify that nobody has come and nothing has been attended. I further complain that this type of sms should never come to the customer when work is not attended. There is always a possibility that by showing this type of msgs, the service provider could claim that they have resolved the issue.

Considering the matter is related to the basic need (i.e. Water) of anybody's life, I request for an early resolution.

I registered a complaint on october 11... Which was resolved on 26th october after continuous follow up. I asked the technician to check all the filters but he changed smps and said there would be no problem. He refused to do a thorough check. On nov 2nd again a problem cropped up water was not coming from the purifier. I called the agency directly... Since it was only a week since the technician had visited. But they asked me to call the call centre and register the complaint. I registered a complaint immediately on 2nd nov. Got an sms that a technician will visit within 1 working day. But it's been 2 days and i haven't even received a call from the technician.
I called the agency and asked about my complaint status they seem to know nothing about... And later said that technician will come... Which they tell you whenever u call.
Why such a poor service... Such a reputed company with bad customer service... Pls do something or else we will have to replace our unit with other product

I brought Pureit advanced on 22 oct 16.at time of installation puriet representative said it will take time for full so just wait for hour.but when device full its leaked badly. When I inform to local puriet representative their replies it always leak if transparent part full Sir I donot why puriet representative think customer is fool. when puriet have given storage capacity 14 ltr then how could device will leak. they are instead of repair giving advice that take water out when your transparent lower part of device full.so pls take necessary action against people who misguide customer and make a solution for stoping the leakage of device.an urgent action requested please