PureIT / Hindustan Unilever Complaints & Reviews

Refer to Complaint no. C[protected], It is been very disappointing that even after 72 hrs. of complaint, i didn't get any response from HUL side and still the water leakage problem didn't get resolve.
Kindly look in to the matter seriously as i got fed up with the continuous follow ups.

Looking forward for you response

Vaishali
Ph. no. +91 [protected]...

I request Hindustan Unilever to have Comfort Fabric Conditioner to be sealed packed to avoid tampering of the product.
Most of the time i see that the liquid inside is thinner compared to what initially I use to buy.
I am a regular customer of this product and I strongly request you to seal-pack the bottle, as the packing is open, it is mostly been tampered....

Hi I use a Puriet Marvella UV filter from past 1 yr & every 6 months I need t change the Germ kill kit. I was instructed that each Germ Kill kit would work to filter around 3000 lts before replacement. but here it is running out for 1300 lts only as we are a very small family & use it only for drinking.

can you pls re-validate & check if mine is a defective piece or your information of 3000 ltrs as marketed is wrong....

I had replaced kit set on dated[protected] for the Purit water filter at a cost of Rs 450.00 .After replacement of the kit, un tolerable bad smell is found and the filtered water could not consume which creates vomiting tendency . I had lodged complain vide no-C 21359822 and one mr Bimal (technician) attended the complain on[protected] and he replaced only the bottom kit of the filter saying that it has manufacturing defect . Yet after replacement...

This is shear stealing. My usage is vert very less, probably I use 4 glasses in a day, due to my work and travel. Even after that the nonsense machine blinks up the lights to change filters in every 6 months. Even if there is no usage or less usage it forces customer to spend money and change filters frequently.

These guys are taking advantage of the fact that once a customer buys it, he'll be forced to maintain it.
br...

Higly disappointed by the services of hul. Never expected i raised my complaint for germ kit replacement on saturday and till date my kit has not been replaced and facing si many issues. Not even been contacted by any one from customer care and initially it was told to me that it will be done with 72 hours if not dine will be getting kit free. Also the number which i spoke on earlier is coming switched off as cannot call on toll free number...

I ordered germ kill kit of filter pure it classic 23 litres amounting rs. 525/-+ rs. 50/- on 26.08.2016, friday 12.24 pm. Message received in my mobile on the very same day and time that the kit will be installed within the three days otherwise free kit will be provided, but yet not installed. I request you to kindly do the same as soon as possible...

Dear sir,
I have registered complaint for attending pureit service on 25.08.2016 and i got the following message
"thanks for registering ur complaint c[protected] with pureit. Our service technician will visit u within 1 working day. Pl call [protected] for any query"
Till date no one has attended the problem. I received a call from lalwani sales person from mobile no [protected] on 26.08.2016 at 18:10 hrs and person said...

Dear sir

I purchased pureit ultima ro + uv with oxytube from amazon.in recently. Your technician (Mr. Krishnamurthy) promptly installed the product on the 1st of this month. Immediately after the installation, in the presence of the technician the switch turned on automatically and water started getting waster. The technician asked us to book a complaint if the problem persisted. Since the switch started turning on all by itself...

I purchased pureit classic 23l on 9th august, 2016.
But in my 1st use the taste is ridiculoue, no change in odour and qulaity is very bad. This is a fraud purifier playing with the emotions of customer. I want my refund. Pure it has to refund my amount.

I raised complained more than 3 times but there is no proper response. Please refund my amount asap...

We wish to surrender the Ultima pureit as the frequency of product replacement is too high and the part's cost have to be borne by us and are not covered even if the purifier was purchased less than a year back and is within warranty. We are not happy with the product and feel that we are being duped by asking to pay additional costs for part replacement (its not even completely been a year since we bought it)...

I have bought a pureit marvella ro+uv in may 2016 from natraj entirprise bhangel noida 201301, this is just 3 months buying this product, i started facing bad taste of water. Today technician visited and he diagnosed that the main membrain of ro is faulty.

I have n - number of problems against natraj enterprize, i want go to consumer court against then else they should compensate the ro membrane free.

This is...

Hi All

The RFS / 15873646 and the germ kit was booked on 3/08/2016. I spoke to Sushil at customer service first and he claimed he is unable to help me in any ways, the attitude of the agent is unacceptable and unprofessional.

The call was escalated and I was assured that by customer service supervisor name Abhishek that the tech will come the next day by 12 noon but never came, later I was promised the tech...

Ordered a 3000 litre gkk fitted by pureit on 30 apr 16.
It gave only 800 litres output and stopped functioning on 25 jul 16. Lodged a complain with pureit on 28 jul 16, complain no. C[protected]. The gkk with manufacturing defect not yet repaired/ replaced by pureit.
The local dealer/ service provider of pureit called and demanded rs 100 for visiting and inspection. He said it is no use visiting and blamed my water quality for...

Hi,
I have raised complaint for leakage issue for uv marvell, after that three technician came.
First (vikrant) told need to change valve which i changed, after that 10 days i changed germ kit.
Then again leakage issue start 2nd technician (sanjay) came told now need to change ball so then i refused to changed contact to the customer care, after that new technician came (nilesh). he told problem with electronic circuit...

Hi,

I had purchase pure it on 02/06/2016 and installed on 03/06/2016. After installed water is not coming and complaint against complaint no c[protected] on 03/06/2016. Your technical person visited and replace the round carbon from the new product and replace with another one which is not as the same size which he replaced. Now again the same problem arises.
I need a proper explanation that why your executive replace...

I booked gkk1 kit for 1700 on 16/07/16. with promise service it must be installed in 72 hrs or after that it is free with reference rfs/15301014
I wait till 20/7/16 and callback to customer care due to kit is not installed that time they told me that ur kit is installed in 24 hrs free of kit cost with complaint no c[protected]
After that technician give call me for instalation with payment of 1850 he clarifies me that due to...

Sir, madam,
I have lodged request on 1 july 2016 about my 14 lit pureit about broken glass part to be replaced with new one on chargeable basis.
But till tiday 20 july 2016 there is no technician visited my place.In between i had called 3 times & every time you customer care fellow said sorry, tomorrow you will get the part & service definitely.
But till today unfortunately we are drinking boiled waterwater as our pureit...

Hi,
I bought the product of pureit name as 'classic ro+uv' on 26/6/2016 from 'prakash enterprises' shop on navi sangvi pune and technician installed on 29/6/2016 and company gives the 1-year warranty on this product. The problem occurs due to a circuit in this product not working from 13/7/2016. I complain this on their helpline number two times on 14/7/2016 (Complaint no. C[protected] and c[protected] but they don't replace this circuit...

I bought above mentioned device keeping in mind the health of family, but highly disappointed by the after sales service. Since the moment it was installed i called services. Seven times he has paid visit, but the issue is unresloved.
Even the device is in warranty your lucknow service team is very reluctant.
Neither they are able to resolve the issue nor replacing it with a satisfactory working system.. Please resolve the issue...