PureIT / Hindustan Unilever Complaints & Reviews

Today is the 4th day we are drinking bad quality water. The reason behind this is service person telling lie that he will be coming in few hours for 4 days. Licensed Service provider is: Sri Sai Ram Agency LSP Phone :[protected], Kanchipuram 603002.

So, i request you to take skme serious action against him.

I have a pureit marvla uv for more than 3yrs but i found the uvgkk kit not working as before such as previously i have to change after 7-10 months and lastly i changed from your krishna services vide bill no-793 dt27/1/16, Now pl depute one of your technical person who will show me that i have already get the specied ltr of pure water from your machine at your earliest neither i shall compelled the matter to consumer
forum.
Sri Debaki Ranjan Bagchi
181, basunagar,
Madhyamgram, west Bengal
kolkata-700129

It has been a long time when i had raised a complaint regarding the device that "it is not working at all". Please refer to the following complaint codes "c[protected]" & "c[protected]". Mechanic is not able to identify the root cause and so is unable to fix it. I called the helpline number multiple times (They take too long to answer the call--which is so irritating).
Mechanic visited 5 times at my house to fix the issue but couldn't be able to fix it. He changed adapter and motor in subsequent visits. As soon he (Mechanic) comes and does some troubleshooting, devices starts working and later stops.
Firstly: your customer service is not up to the mark, when you have a product related to water (Which is essential for life) you should be more than faster in servicing your customers but sadly it takes 2 days to you all to decide if you should change the internal parts or not (You are trying to save your device parts to decrease the amount of money spend after a device or customer). Guys improve your service else there are many competitors in market where your existing customer can go as me.
Secondly: i am pissed off with your services, i cannot sit everyday and call the helpline, spend half an hour talking to your useless customer service agents.
Now it's all over, please send someone to take this device out of my house else i will through it out. I am going to stop the emi’s anyways. Guys show some promptness else i will go to consumer forum saying "you people have taken too much of my precious time which was good for nothing and left us without pure water". I hope consumer forum would be a great place for you to get a lesson on customer service.
Device name: pureit classic ro+mf.

To whom so ever it may concern.
We have purchased pure it water filter which is supplied by mr. Subrahmanyam cell no : [protected] and it is serviced by ( that means ) recharge of refills by mr. Sarath cell no : [protected]. Of machilipatnam town jurisdiction.

Mr. Sunrahmanyam after the instillation advised us to contact for refill replacement to mr. Sarath.
Mr. Sarath phone will not be available by for a week...

Hi this is yogesh dabas (+91-[protected], hno-1138, v.p.o kanjhawala)
we bought pure it system few years back. 2 or 3 months ago we wanted to shift it from ground to first floor so we registered our request. then we got a call from the person who was sent by pure it asking about the address. my wife talked to him and he was talking rubbish. and then when he came to our house he did not behave well with my wife and my mother. last month in mid of feb the adapter failed so we ordered one from pure it. the operator told me they will charge only 250 and when the came to my house they asked for 1000rs. That person connected the adapter but as there was no light at that time we could not check the adapter. When the light came the adapter didnot work. We again registered a complaint regarding it. First of all the person came after so many days and told us that the machine got short circuited so he will come back with another adapter. Again he visited after 2 days with a new adapter and inserted it but it didnot work. so he opened the system and checked internally and told us that it again got short circuited so he will visit again. and its been 1 week that he hasnot come and we are facing so much problem for drinking water. your service is really very poor. there is no coordination among your workers nor do they have etiquettes how to talk to a women. And we doubt that he might have stolen some major parts from the pure it system. After so many problems we are in no mood to call your customer care again and feel insulted. plus we are never going to suggest some one to go for pure it!

We purchased a new pureit ultima ro+uv water purifier (Sl. No rcr[protected]) on 21mar 2016 from croma store bangalore (Total mall sarjapura road), after 5 days of follow up the company sent a technician to install the product. The technician did not know anything about the installation of the product. He somehow installed the product but even after installing there is no water coming from the purifier.
We feel cheated by the low quality of water purifier manufactured by hul. It is more than 1 week we brought the water purifier and it is not working. I am very angry and disappointed with the quality, if a customer is treated this way i would never ever buy any product from hul nor i would recommended my family and friends to buy any product from hul .

I need the product to be fixed or replaced as soon as possible.

Contact my cell

This is the details of interaction with the company i am not get any response or sulation from the company

Dear Sender,

Thank you for contacting Levercare. This is in reference to your email dated March 20, 2016.

We are sorry to learn that the Huggies was not up to your expectations.
Please be assured that you will receive a call within the next 48 hours.

Request you to please note your Lever care reference number 03863888 and quote it in all further communication.

Yours Sincerely,

Consumer Engagement Center
Hindustan Unilever Limited.

[protected] Original Message[protected]
From: jinskoshy [[protected]@rediffmail.com]
Sent: 20/3/2016 2:15 PM
To: lever.[protected]@unilever.com
Subject: RE: Why are you making fool to customer

My no [protected]
Next weak mon to thur after 6 pm to any time
Friday at any time
Sat after 6 pm
Sunday at any time




Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: CEC India Emails
Date: 20/03/2016 2:06 pm (GMT+05:30)
To: [protected]@rediffmail.com
Subject: RE: Why are you making fool to customer

Dear Sender,

Thank you for contacting Levercare. This is in reference to your email dated March 18, 2016.

We are sorry for your bad experience that you had with our brand.
To help us further investigate this matter, we request you to provide us your contact details.
Please also let us know a convenient time so that we can call you.

Should you require more information, please feel free to contact us by email at lever.[protected]@unilever.com.
Alternatively, you can contact our Consumer Engagement Center on our toll free number 1800–10–22-221 between 9 am – 9 pm, 7 days a week.
Our advisors will be happy to assist you.

Yours Sincerely,

Consumer Engagement Center
Hindustan Unilever Limited


[protected] Original Message[protected]
From: jinskoshy [[protected]@rediffmail.com]
Sent: 18/3/2016 8:56 PM
To: lever.[protected]@unilever.com
Subject: RE: Why are you making fool to customer

Sir
Thanks for revert back but i have suffer a lot this is the first time i buy hugges due to your overnight dryness but realy its shame for your brand . Now i think that using of old cloth is better than your bloody product its make rashes to my baby she crying if wear this product please donot promate this kind of product becouse all baby's skins are sensetive and easy to affect allergy my baby also face . So realy a bad experience with your brand . Please return back this 60×2packs costof 699×2 i want to switch to other brand



Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: CEC India Emails
Date: 18/03/2016 6:40 pm (GMT+05:30)
To: [protected]@rediffmail.com
Subject: RE: Why are you making fool to customer

Dear Sender,

Thank you for contacting Levercare. This is in reference to your email dated March 17, 2016.

We are sorry to learn that the Huggies Wonder Pants was not up to your expectations.
We apologize for any inconvenience which may have occurred.
To help us further investigate this matter, we request you to provide us your contact details.
Please also let us know a convenient time so that we can call you.

Should you require more information, please feel free to contact us by email at lever.[protected]@unilever.com.
Alternatively, you can contact our Consumer Engagement Center on our toll free number 1800–10–22-221 between 9 am – 9 pm, 7 days a week.
Our advisors will be happy to assist you.

Yours Sincerely,

Consumer Engagement Center
Hindustan Unilever Limited


[protected] Original Message[protected]
From: jinskoshy [[protected]@rediffmail.com]
Sent: 17/3/2016 9:32 PM
To: lever.[protected]@unilever.com
Subject: Why are you making fool to customer


Sir
What you mean by indian customer all countrys u r make fool to custumer i have 4 question
1 what you mean by overnight dryness ?
2 what you mean by cottony soft material?
3 what you mean by airfresh material?
4 what you mean by underwear flexibality?
Answer from my side
1 overnight
U mean that its for 12 hrs but i consider only 6 hours but my experuance my baby use this diper only 2hrs/ 1 dyper
Umbikala means malayalam its abuseword
2 cotton soft material
Now its hot season start that y i switchon to huggies becuse u r mention cotton but in starting of hot season my baby infected by allergy due to this product now she is treatment with skin speclist she told to me due to this diper they are using low cost material
3airfresh material
Due to were this blody product my baby private part infected by fungase due to no air circulation means that way also failour
4underwear flexiablity
I buy 7 to 12 kg m my baby is 9.250 kg if this wear all rhe two side are in out side
Please return back this oroduct from me i have 60*2 packet please take back i want to buy other brand as early aspossiable other wise give the adress of delhi branch i come their and give to you this ...blody product



Sent from my Samsung Galaxy smartphone

P&G is 100 times better n hindustan unilever when they say they will send products they do but unilever cant submitt it even if year pass dint recived full set of products o[censored]r company from ur site smartpick insted of 8 products jus recived 2

I am From Sector 5 Vasundhra Ghaziabad having Marvella RO of Pureit in my Home installed since May 2013 on 8-March-2016 I ordered to Change My ROM and on the same day by evening ROM was changed By Mr. Ravi Mobile No. [protected] (assigned to [protected] Vasundhra Service. LSP Phone [protected]) and on the next day some sound was coming from the Device and again complaint was resolved and today i.e. on 12-March-2016 Leakage Problem is coming and registered my complaint and by evening I Got message that complaint has been resolved even though nobody visited and now I am facing real problem with Pureit RO should I give negative feedback to others that people are doing cheating with there customers. I need a quick action and need a reply how the complaint can be resolved even though complaint has not been attended. Need urgent reply.

REGARDS

PANKAJ GOEL
+91-[protected]
Plot No. 1153 Sector 5
Vasundhra Ghaziabad 201012

We purchased he pureit water purifier 3 month back and now its water leaking now a day i request to concern person/company to do needful

Have ordered for 8 products from there site smartpick.com but jus recived 2 put of 8 now they saying offer is closed but about other products which i have not recived n c.c are not ready to reply properly poor sservice. wrong comitments.worst c.c

This is most pathetic service i have ever had from any brand...

Can you guys please give me solution or else i have to post it on social media.

Let people know how you guys cheating on the name of after sale service.

awaiting response

I had purchased 12 Litres capacity Pureit Intella few months ago. Now I want to change the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them, because company has stopped selling this product. Now I have checked their site for purchasing the kit online, but there also, they are not providing the same. the one person from the company instead of solving my problem start giving me information on other products. please register my complaint, as if every year they are going to drop off their last year model, then please don't market their product, as we'll have to purchase the new model every year, and that will be very costly for consumer.

Shashank sharma
[protected]

Hi, Still I am not received bill of Pureit Autifill product, I am calling many times to Hindustan Unilever person but he did not reply me. No customer has been support us regarding the same and I was not use this product in week time and this equipment is available at my home without any usag

Its very painful to write to you that I'm having a complaint regarding the service and product.
Purchase date :-04 feb 2016
My Customer id is [protected] call No is [protected]. No action as of now has been taken despite of several calls.
I called and get the detail of pureit shop near my location I purchased a 14 lt classic.
From a sealed pack I founded Tap was not inside I made complaint then the shop owner given after 2 weeks when I installed then what I am finding is that its leaking from one part again I made a complaint but no solution.
Sorry but unhappy with the product this is the first time other than euroka I was trying something different, nit a good experience.

Brought a new product and its faulty
2 onsite services done already but still not fixed
I have been calling them 5- 6 times everyday and they keep promising call back from concerned team but never have they got back to me with any solution
As there is no water purifier am spending on water cans and my phone calls everyday other than paying for the new pureit
Hence I want a refund so that I can go to a supplier who has better service

This is reference to our complaint regarding fault in battery kit purchased last time.
Please get it rectified, the indicator is not working properly.
Find the attached files

Regard's
Abdul razakh.

From last 2 out of 3 pureit battery indicators(FULL RED) are failed to stop water from filtering.
When we fill water on upper tank with in the minutes its in bottom container bcoz the GEM KILL KIT is completely Red. When i complained first time, the kit replace guy just replaced the kit(Paid) and said we will examine but same thing happened again.
My DOUBT is pure it works as advertised.

We would like to know why do i or my customer have to pay to get help over the phone.We sell your products and they pay for the same., in case customer has to call you for any problems he gets charged for it.Please explain

I have complained many times to the service center, they sent technician every time, but still problem is not solved. I purchased PURE IT MARVELLA in June 15, with in 2-3 months i have started facing problem, i have technician fee on every visit, last week i have complaint for the leakage, they said that CSF (Filter) has to be replaced because of it only you are facing leakage problem, i have changed the same and Rs. 900+150 service charge to them. but again with in a week time CSF light indicating red, Leakage started again. I dont know how manytimes i have to register my complaint, DID I MISTAKE TO CHOOSE HUL INSTEAD OF EUREKA.
my register number is [protected]

Resolve my problem ASAP.

This is not done, paying for good product and trust worthy company and then facing such problems not expected from company like HUL.