PureIT / Hindustan Unilever Complaints & Reviews

Hi everyone,
A. Hope you guys can understand our pain and needs after go through the below issue history.
B. Still we are in belief that we will get justice and favour.


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Kindly bear with us... We are suggesting following points...

1. Please replace the product with new brand (Same model).

2. Please replace with new model (We are looking ultima ro)...In case if
Required we will pay another 2-3k)...

3. If above both are not possible then please accept the product and please return back our money (As we noticed.. Product as well as service is not loyalty, completely dissatisfying.. Block, no sweetness and mineral taste, loud noisy is coming always and etc..)
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Lets go through the complete issue details which we are facing currently,

Point no 1: we are started using the product since 31-aug-2015.

Point no 2: we are unhappy with the quality and taste of the water
As tds was above 64 and there was no sweetnees and mineral taste in water.

We have highlighted the issue to the technician (During the installation time itself)
And technician said that don't worry, after few days of consumption water taste
Gradually will increase and they cannot adjust tds as the product is automated.

Point no 3: after that another product issue started from oct-2015 (Sorry the exact day i forgot, please apology).

Point no 4: initially the second led light (Change sf) displays in very low green colour.

Point no 4: issue has been raised by us along with water taste (As water taste is not as
Expected, still the taste remains as same as tab water (No mineral, no sweetness).

Point no 5: a technician visited and he said that he cannot change anyhting on the water taste
And as per his knowledge water taste is very good and tds was shown as 61-62. So he is happy and he said that led
Light colour also no issue please check your eyes.

Point no 6: from dec-2015 (Sorry we forgot the exact day again) onwards machine is started
Producing kind of bullet triggering sound (Very loudly).

Point no 7: again as usual we have raised another complaint to rectify the issue
(Led light displaying very low green colour
Bullet triggering sound
No sweetness in water)

Point no 8: as usual he said that product is working in good condition, unnecessary you are
Making issue...
Howeever he have visited again very next day and he did something and below are
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Reply which we have received... (From the technician)
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1. He found that there was a block in one of the tube (Volve) and he cut and thrown
And rectified the block issue.
2. He cleaned the tank by adding some soultion.
3. He said that he have adjusted some tds points, so tds level was came down to 62
Again.
4. He have cleaned sediment filter (Sf-the outside filter) and he has confirmed
That there is no need change sf fileter
As sf filter condition is very good.
5. Regarding sweetness of water, another people from company will come and check.
6. He had strongly said that... The sound which is generated by the product is from motor sound
And definitely the sound would have been continued always (Since from the day o[censored]se).
*
Point no 9: 1.1 till now no one visited and attended the quality and taste of water.
1.2 initially the technician said that they cannot adjust the tds points, but
During the last visit he said that he had adjusted tds level and further he cannot adjust.
1.3 he had confirmed that no need to change sf filter (After looking 30-jan-2015).

Point no 10: we have totally unfaith and dissatisfy on the quality of the product as the product is not produced quality of water.

Point no 11: please kindly requesting you to spend some attention / important on the below
Issues :

1. The product is still in under warranty as we started usgin from last 30-aug-2015.

2. Not even five months over.. There was a block was happended inside the prodcut
And seesm that may producing very loud sounds... Till now.

3. With in a new condition how it happened (Both block and producing bullet triggerring sound)...?
A biggest question mark???

4.Inspite of the issue the technicain confirming that... We are wrong... As the
Product will always generate the king of sound (Very loud)... He can prove he was telling...

5. As per our sincere observe.. We have not found any such of big sound as like now it is coming in the machine...

6. The top of the machine.. There is a sentese highlighted... It will produce
Sweet water.. (What was the actual meaning) ony god knows...???

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Ponint no 12: kindly bear with us... We are suggesting following points...

1. Please replace the product with new brand (Same model).

2. Please replace with new model (We are looking ultima ro)...In case if
Required we will pay another 2-3k)...
3. If above both are not possible then please accept the product and please return back our money (As we noticed.. Product as well as service is not loyalty, completely dissatisfying.. Block, no sweetness and mineral taste, loud noisy is coming always and etc..)
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I m really suck off with my pureit ultima ro+uv as my complaint is about 4 months but till now not get solloution even not any fead back taken by purit that is your complaint resolve or not so now there is few days left for warranty to get expired i need now a new product as 1 year warranty get waste and my product is defective the experts they send to my home they not able to solve my problem i need a new pureit ultima now

please contact me at mob: [protected], [protected]

My mother purchased knorr vegetable soup of HUL from my local shop on 29/01/2016. The shopkeeper took advantage of my mother's old age and gave expired product. She is a diabetic patient also. Our family consumed the product which resulted in ill health. We contacted same day to HUL but their office timing s were over by then. other day I contacted on their toll free no.[protected] and noted down my complaint[protected]. They(Anuradhaji) advised me that I will be compensated for medical charges born by us. I also lodged my complaint[protected] through mail on 29/01/2016 but till now no response is received. I got few calls from HUL that my complaint has been forwarded but no action has been taken. Madhuri ji, Rashida ji called me to wait for 48 hrs. But its been more than one week no response is receieved. Due to consuming expired product we suffered from food poising and resulted into ill health and medical charges of Rs. 2000.


Require compensation of Rs. 2000

My self Mallikarjun(Registered mobile number in PureIT [protected]), I have purchased pureit ro Marvella slim water purifier from Paytm and it got delivered on 25 January 2016 and for Installation I have called Pureit Customer care number[protected] on 26, but there was no response at all for another two day even though I was calling daily twice each time they were telling they will come and install soon finally the good day of installation came on 30th and service guy came installed and told me to fill the full tank twice n leave it watse, , before water become good for drinking and he left the home . When I thought of fill the tank after 5min it started leaking heavily immediately I called the customer on 30th itself they told they send the service person again on same day but till now nobody came and I am calling daily twice but still now nobody came(I guess I spend around 100+ rupee for just calling).
Please guys do not go to Pure IT products, its costumer service is very very worst and also its products.Actually before only I was knowing the thing but dont know how I have gone for it, May be it is coming for bit reasonable rate .

Date of the incident : 5th march 2015
description : pureit is having leakage problem and water is not filtering. i have given complaint to customer care(complaint no. C[protected] but till yet no one have come to repair the pureit. please send technician to repair the pureit as soon as possible.

I got my PureIT on December 22, 2015. Within 7 days, the water started leaking from the back side. Raised a complaint and asked them to replace the product, instead the technician said he will replace the faulty part. After replacing the faulty part, after 15 days again the water started leaking from the back side. We raised a complaint to replace the product because this issue is been happening frequently, but nobody is calling us back. We want the product to be replaced ASAP, or else refund the 17000 which was spent for the product and 850 for the extra part that was bought to install the product.

I had purchased 12 Litres capacity Pureit Intella in August last year. Now I want to change the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them, because company has stopped selling this product. i am running around for the last 15 days. Now I have checked their site for purchasing the kit online, hoping that they wil provide. Please register my complaint, as if every year they are going to drop off their last year model, then please don't market their product, as we'll have to purchase the new model every year, and that will be very costly for consumer.

Dear Sir/Madam,
I had purchased Pureit Ultima, RO/UV, 7-8 months back. During this period 4 times Filters were changed. There are many other similar brands in our Society like, Kent, Acquaguard, etc & are running smooth.
Every month your technician visits, changes filter & collecting Rs. 50-100 for visit.
Now, 4-5 days back your senior technicians visited us & told that the inside circuit is faulty & need to be replaced.
We are really fed u. Request you to kindly repay our cost or get the machine replaced.
I had complained, earlier also, but no response from your end.
Kindly do the needful at your earliest.

I had a call with customer care and the call went to different executive from junior to senior, overall time 36 minutes and costed rs.72 . entire balance drain and disconnected AUTO due to my insufficient balance.

Is it the call cost rs.2 per minute for this ? I had a rate cutter for 30p per minute on this duration (tamilnadu, Chennai) BSNL network

[protected]
Kumar

I bought a pureit from amazon, for installation they called me so many times before product delivered. after recieved the product i called so many times, today they finally came and simply said that they don't have any extra pipes, he said he will bring it after 2 days, To clarify the doubt, i called the customer care no[protected], call went for 21 minutes no one picked the call again lost 20 rs. so don't know what to do with this product.

Hi I have raised the request (C[protected] that Pureit Marvel device was not working .There was technician visited(12 Jan 2016) at my place and he has removed some pipe and done some experiment and change the memberance and charge me 1800 and service visit 250 but the issues is not solved and there is continuous leakage from the device and outlet water is continuous flowing .The issues in not solved and i expect the device should be perfect where there is service by the skilled technician .Please help me in this regards. I request again to send the serviced person once again to visit my place. Regards

Respected Sir/Mam I had worked with HUL from 17 feb 2014 to 23/12/15. generally all companies issueing all relieving and full and final on last working day. but hul told me u will get the details within 7 days... today almost 17-18 days completed. company has not responded. without relieving it is not possible to join another company. still I am facing the problem. I have deposited 2 months basic salary 58117 against 2 months notice period. pl look into this I will always thankful to you Regards Aniskhan

I bought a loaf of Modern Premium Bread today and which is supposed to be used by Jan 8, 2015. However, there are some black pieces along the edges of the slices of the bread. It's hard, black, and of a waxy texture. Extremely disappointed to have encountered this gross situation. I need an exchange or the refund for my money. RSVP, Sanika Govekar [protected] FSSL [protected] FSSAI LIC NO: [protected]

July 2015 Ultima was installed and since then multiple number of times device didnt worked and everytime technician comes and changes faulty parts but he never replaces the faulty machine. Please tell them to replace this faulty machine with the new one.

My name is tribhuwan, staying in KK Nagar, chennai and using purite classic 23 ltr capacity from than 7 yrs. There is a very-very poor response of service providing /supplying agencies(MADHA AGENCY LSP phone [protected]) authorized by company. The details are as under :- First order on 16/11/15 (10.44 pm) for 3000 ltr germkillkit cost 900/-+50/- But not supplied till 27/11/15 Second order on 27/11/15 (5.39 PM) for 3000 ltr Germkillkit cost 900/-+50/- Not supplied till 10/12/15 Complaint Lodged on : 11/12/15(8.22 PM) No.C[protected] The requirement of purified water was needed us in chennai. do to poor follow up procedure of your agency I purchased cane waters in rupees 300/- per 20 l tr rate up to 15 days. Product is good but i will say pleasedo with other it is my request to the company

Hi, My Name is Mahesh gogri, my contact number is [protected] I am the sole proprietor of Liberty Grain Stores located near Nagpada, SP Road, 5th Lane. I want to draw your attention towards the incomplete information shared by the company, distributor regards to Offer or any discount available on products. I have purchased 12 pieces of Lifebuoy 125 GM soap from Jinit Agencies, official distributor of Hindustan Unilever Ltd for South Mumbai. Whilst, delivering the material they have informed that you will get 1 pen free with 1 soap. So based on the information shared and the trust which we have with the Brand, we have distributing one Reynolds pen with one soap. But later, we found that the offer is valid only on purchase of 2 soaps. I understand this complaint might not be material for the concern person. But I would like to address the unprofessional behavior of the sales team, distributor as well as the product manager of the company. HUL is well trusted brand among the household, but they have never kept their promises. They don't mention the actual offer on the product and it creates misinterpretation among the consumers and retailers. They don't highlight the product actual offer. I want you to get in to this and help us to resolve such nuisances. I am also attaching Bill for reference Regards, Mahesh Gogari.

Myself Ramesh from Bangalore, we had purchased the Puriet UV device about a year ago. I had ordered a Germ Kill kit on 07/12/2015 (December 07th), until now there is no communication on that. everyday i call the LSP(JM Home Solutions) their only answer is "NO STOCK, WE SEE TOMORROW". ( i had even called today) it has been 7 days i am waiting for the order delivery. meanwhile on 10th December 2015, the System/Device got switched off, it is not powering back. i had raised the complaint on 10th December with complaint no C[protected], which according to your SMS should be addressed in 24 hrs. until now there is no action on the same. People are sick at my home due to viral infection and change in the water, now who should be held responsible for this. Pure Water is basic and critical requirement for a human being, when you can't maintain the supply chain, what is the point in selling the product (Dumb Box), please scrap the product and declare it we are OFF, i will look for another options. I never expected this from a company like Hindustan Lever Ltd. "After investing on your product, is it become my destiny to buy water cans everyday from the market". Ramesh Devarapu [protected]/[protected].

I am using this purifier since more than one year. The design of tis product is such that it leaves so many gaps, though with small cocroaches can enter the body. To solve this we have to seal the body by tape, which resulted in cleaning inconvinience. Also, it has issues like leakage and showing tank full indicator from start resulting in no purification. Now I m left with the option of drinking tap water till I get new purifier.

The adds of Fair & Lovely fairness creams have always been misleading. The cream is very dry and makes the skin dull. In the adds they always show already fair celebrities getting fair. First of all if a person is applying cream only to the face how come the whole body gets fair. I feel this cream should be banned because they are always telling lies.

I bought the sachet of clinic plus shampoo and when i was looking up for the date when it was packed it was mentioned that it is on the 'seal' but there were some of the numeric no. But of no use as they were not relating what i was searching for As i used that shampoo it damaged my hair and caused falling of my hair although being mentioned that ' it makes hair stronger'.