PureIT / Hindustan Unilever Complaints & Reviews

Hi,
I bought the product of pureit name as 'classic ro+uv' on 26/6/2016 from 'prakash enterprises' shop on navi sangvi pune and technician installed on 29/6/2016 and company gives the 1-year warranty on this product. The problem occurs due to a circuit in this product not working from 13/7/2016. I complain this on their helpline number two times on 14/7/2016 (Complaint no. C[protected] and c[protected] but they don't replace this circuit yet for resolved problems and they do not work on this problem.
I need to replace this whole machine with their another machine of the same product as soon as possible.
Thanks,
Swapnil patil

I bought above mentioned device keeping in mind the health of family, but highly disappointed by the after sales service. Since the moment it was installed i called services. Seven times he has paid visit, but the issue is unresloved.
Even the device is in warranty your lucknow service team is very reluctant.
Neither they are able to resolve the issue nor replacing it with a satisfactory working system.. Please resolve the issue as it clearly violates very serious guidelines related to health issues.. Every time after the sales, even after following all the procedures the water quality is bad.
P:s i paid for it on 9/02/2016;complaint is pending since 4 months

I'm a 'pureit ultima ro + uv' customer

Complaint number: c[protected]

Description: poor response from customer care and service provider

I've raised this complaint on 16th july (saturday) at around 9 am regarding water outflow was stopped.

So far, there is no service technician contacted me or attended the problem regarding this issue.

When i called customer care today, they provide me the service provider name and contact number (uk agency; [protected]) and asked me to contact the number if i want my problem to be attended at the earliest.

Why we have the customer care, if customer has to contact the service provider for speedy resolution.?

Also when i contacted the service provider, they are simply informing that the sla of 48 hours ending today only and the technicians are busy in other areas. so if not possible by today, they will arrange the technician tomorrow.

This is absolute an irresponsible answer as the service providers are not even realizing the impact faced by the customer for a period of two days. then you we have slas if the complaint can be served even after 48 hours?

Even after raising the complaint, do the customer care and the service provider want the customers to beg them till the complaint is getting attended?

It is the responsibility of the service providers to allot and manage on ground technicians to fulfill customer requests and complaints on time. it is also the responsibility of hul to efficiently supervise if their service providers are actually providing timely and satisfactory service to customers. like you ask the customer to provide satisfaction code to technicians, i also request hul to enable customer to convey their feedback after service through message, call or through email etc. and those feedbacks should be reviewed and resolved. that should not be for a name sake.

If not, soon this brand will be disregarded by the consumers.

I have purchase at 20/3/2016. there is 6 month warranty in this product but even 3 months after purifire isn't working. i have complain two times in hindustan unilever pure it company in the number [protected] my complain noted and told by them that mechanic will come within 2 days. mechanic also call me two time but he will not come and make complain close. i call again to customer care but there isn't positive response. please help me. my complain number in hindustan unilever is c[protected].

I have purchased Pureit RO+UV Classic from Chroma Ahmedabad on 29th June 2016, just after 10 days of working it suddenly stopped working. Now its being 2 days it's not working at all. I have registered complaint on pureit customer care and a service guy do came but he has no clue what is the fault. They wasted 4-5 hours of ours and now they will try rectifying it tomorrow. Its pathetic to see such low quality product from such a company. The service staff is completely untrained and have no knowledge to repair the product. We have to purchase mineral water bottles for our self for the mean time. Pureit shows such advertisements of being the cheapest brand but it do not tell that the product will work for a couple of weeks only. Its simple a piece of crap and most of the parts will be replaced in such a short time duration which brings down the customer satisfaction to zero. I asked for device replacement to which they denied. I will never suggest to buy any product from pureit. Their aftersales service is Pathetic.

My pure it advance machine no. is rpa[protected] and registered mobile no. is [protected]. i had requested for a recharge battery kit of rs 575/- which until now i have not received. i had again contacted on the customer care no. since it was not delivered within 72 hours. the complaint no. c[protected] and dated 11th july. please take action as soon as possible.

At the outset, i am using pureit for the last 2-3 years.Initially i didn't face any issue but lately i started facing issues and since then your engineer has changed all the parts of pureit but still it's not working.

Recently they changed the motor but again it's not working. I raised the complain, engineer visited our place but didn't fix the issue and later i got the message that complain is attended and fixed.

Since then i called service center multiple times but nobody turned up to fix the issue.

I am fed up with the pureit services and device. I am in circle and not able to find the point of contact who can fix my issue.

Can you please ensure that this issue is fixed with immediate effect.

We purchased a marvella (Ro +uv) purifier last august. The unit has been not functioning properly ever since. The unit was changed within the 1st two days itself due to major technical issue and after sometime the gkk-1 signal started to blink, on complaining to the call centre, i was informed that the gkk-1 unit needed to be replaced but the technician who attended the call just made some adjustment in coordination with area service manager and assured us that the problem has been taken care of.
I kept on complaining of the tds level which is well above 100 and also about the taste of the water.
After a month or two gkk-2 signal started to blink and on my persistent follow up gkk-1 unit was changed on foc basis. When i complained about the tds level has not gone down and even the taste of water is same as well water, i was assured that the tds level would come within the permissible limit with a day or two. When i spoke to the area service manager mr. Pathak he said that the tds level would come down only if the gkk-2 unit was changed and i would have to pay for it and he was very rude and he could not give proper explanations about the tds level not going down within the permissible level.
Now again the gkk-2 signal has started to blink and the taste of the water is same as our well water.
I request you to intervene in the above matter and get it resolved at the earliest.
Prior to this we have used kent water purifier for last 5 years and never faced such issues.
Hoping for a positive action and reply.

Purchase new water filter device along with germkill kit,
Called up the helpline 3/4 times and since 10 days no support person has visited and fauly customer support system sends an sms saying your problem is sorted thank you.
Pathetic after sales services, more frustrated is calling everyday to the call centre and explaining them the same problem again and again.

I have been trying to get the sediment filter fixed from past 1 week, but no one from customer care center is even bothered. I have to call and take updates every 2-3 hrs. Every time i call they give me a new reason/ explanation for delay.
They had committed service within 24 hrs and now it has been more than 24*7 hrs. They don't have proper channel for escalation. Highly disappointed with the service.

I have been using Pureit Marvella for last 6 years. Last week my equipment started leaking and I registered a request on July 2nd for service. Since then I have called your customer care for 4 times and got the same message "in next 24 hours it be attended". Until now no one visited against my request. I must say this totally unprofessional behavior from Unilever. The equipment down for one week is not acceptable to me. I want a strong intervention and immediate solution to this problem.

I have a pureit ultima ro+uv model purchased on 26.4.2015. One year warranty ends on 25.4.2015. Before warranty ends. On 7.4.2016 gkk1 r. I changed by the company technician. Very next day machine stopped working. Technician told first uv bulb fused. Then he told smps power supply had to be replced. Next day another technician came with control circuit assembly. But without fitting it he made the machine functional. On 8.7.2016 after the expiary of the warranty period the same problem occured.. Now the technician told to change control circuit assembly charging 4000/-. My question is when the same problem was detected before the warranty period expires, why the parts did not change free of cost. You had no amc paper offer at that time so that i can avail the opportunity. I think i am harassed and cheated. Will you intervene?

Its a marvella water purifier purchased on jan 2015. First 6 months went well. On sixth month company engineer changed something and then my worst days started.

Every 2 month interval the process of filling the 10 ltr water storage getting delayed.Initially it used to take 2 hrs then slowly slowly it goes to take 15/16 hrs and beyond. Till now 5/6 complaints have been raised. Engineer change the filter, machine takes 2 hr initially then 4, 7, 10, 12 hrs and so on.

Engineer charges 250/- and do not provide bills for that. Also imagine if the filter runs for 15 hrs then how much of water is getting wasted (Its a ro)...

I think there is something wrong in this filter which the engineer is unable to rectify and i am paying the price for that... I shd be getting a replacement of this faulty product... Hope people are listening and care for the customer...

I have made prior complaint to pureit but no one bothered to understand my problem.

My name: bhaskar
Mobile: [protected]
Email: [protected]@yahoo.Co.In

Dear sir,
I have buy pureit morvella ro+uv water purifier from reliance digital store, lucknow on 23.07.2015.
Now three led's are glowing red continuously (change sf + change gkk1 + change gkk2).
I have called technician mr. punit who told that my equipment is out of warranty, since in his office it shown date of purchase on 01.07.2015.
After this type of reply of service technician i have called mr. ankush, who said that in my system it show 01.07.2015, so i cant do anything and you buy this item from reliance digital so complaint on reliance digital.

Sir, i have physical proof of bill but they ignore it, and says that you have to pay according to us, just like blackmailing.
Sir it requested that kindly rectify the issue as earlier as possible.

Complaint no: c[protected] for water pureit was registered on 21/06/2016 which is not yet accomplished by 06/07/2016 which is today, which means 16 days gone by. but i get several calls and messages from the company saying that the complaints have been attended by the service provider, which is 100% fake. i would like to attach you the messages given by pureit. and i would want you to take severe action against this asap.

Inspite of registering complaints for 4 days in a row about non repair of our water purefier the company has failed to do so, repeatedly telling us that the technician will come the next day!! But till date no one has taken cognizance!!
We request the consumer forum to take action against the company Hindustan unilever!!

I've purchased Pure it Marvella RO+UV on 9th July 2015.Since May 2016, the device is showing defects every second day(after they have come to change SF) and I've been registering complaints for the same to the company .They send their technicians who are so untrained that they did something wrong and the device started showing solid red indicators since then in the indicators of SF, GKK1 and GKK2 (which surely indicates that something is wrong with this device or the company's technicians have done something with it because without blinking red, none of the parts show solid red colour at once like it has been showing now) and I've been complaining for the same problem and again yesterday the device is showing the same defects (at first all the indicators (except tank full indicator ) started showing solid red colour and after a few seconds, the SF indicator started showing solid red colour without blinking red from a few days before which shows the defect in this device) and when I complained to the company for changing the device, they told me to go to the shop from where it was purchased.
I am fed up of complaining for the same issue so many times since last two months and now I want the device to be changed.We are having problems of potable drinking water which is a basic necessity and also health issues because of the unavailability of proper drinking water.

Please look into the matter as soon as possible and take proper action and get my device changed by the company as I am having shortage of potable drinking water.
I am also attaching the screenshots of the complaints registered .

I lodged a complaint on leakage and the engineer who visited said i need to change the motor as it leaks which will cost 2500. I called the cust care and told my concern tht of recent i had changed the rom and lat october csf and replacing another part is something we did not anticipate and can thy provide with any better solution. They asked to call next day at 10 as they would consult have a solution. I called the next day but had to repeat my concern from the start and now was informed that a senior engineer wuld call me with solution.
The senior engineer called after sometime asking things afresh and in a mocking tone which would irritate any customer. I raised this issue with cust care after which there has been no response. Why has after service calls and responses has degraded to his level?

We exchanged our pure it kit on 4-5-16 within one month now we again have too change it... This is a big problem, service man charge high rate to change the kit... Can u please tell me how can a middle class person can pay this much of money in this condition if pure it will need this type of service every month?
Any time pure it starts leaking...!!! High charges but very poor service. Please i m requesting you solve our problem i m very disappointed with this kit exchange services.

I have made a complaint for the leakage on 17.06.2016 eveninh and the executive said that the technician will visit max upto 18.05.2016 evening and will call you before coming for a visit. I requested executive to send the technician in the morninh itself as it will create problem for us to drink water, so on my request he given a remark for the early visit. On 18.06.2016 around 17:30 p.m., I again called up customer care to complaint that no one has come up yet ans have not received any call yet then the executive said that we have putted your complaint in follow up and as we provide our service till 8 p.m. so the technician will surely come today itself and wait till 8 p.m.
NO TECHNICIAN HAS COME UP ON 18.06.2016 AND EVEN HAS NOT RECEIVED ANY CALL FROM ANYONE. EVEN AFTER REQUESTING THE EXECUTIVE TO SEND THE TECHNICIAN EARLY ON 18.06.2016, THE IRONY IS NO TECHNICIAN HAS COME UP ON 18.06.2016. THIS WAS MY FIRST REQUEST FOR SERVICE FROM WHICH I AM NOT SATISFIED AT ALL.