PureIT / Hindustan Unilever Complaints & Reviews

I bought above mentioned device keeping in mind the health of family, but highly disappointed by the after sales service. Since the moment it was installed i called services. Seven times he has paid visit, but the issue is unresloved.
Even the device is in warranty your lucknow service team is very reluctant.
Neither they are able to resolve the issue nor replacing it with a satisfactory working system.. Please resolve the issue...

I'm a 'pureit ultima ro + uv' customer

Complaint number: c[protected]

Description: poor response from customer care and service provider

I've raised this complaint on 16th july (saturday) at around 9 am regarding water outflow was stopped.

So far, there is no service technician contacted me or attended the problem regarding this issue.

When i called customer care today,...

I have purchase at 20/3/2016. there is 6 month warranty in this product but even 3 months after purifire isn't working. i have complain two times in hindustan unilever pure it company in the number [protected] my complain noted and told by them that mechanic will come within 2 days. mechanic also call me two time but he will not come and make complain close. i call again to customer care but there isn't positive response. please help me....

I have purchased Pureit RO+UV Classic from Chroma Ahmedabad on 29th June 2016, just after 10 days of working it suddenly stopped working. Now its being 2 days it's not working at all. I have registered complaint on pureit customer care and a service guy do came but he has no clue what is the fault. They wasted 4-5 hours of ours and now they will try rectifying it tomorrow. Its pathetic to see such low quality product from such a company....

My pure it advance machine no. is rpa[protected] and registered mobile no. is [protected]. i had requested for a recharge battery kit of rs 575/- which until now i have not received. i had again contacted on the customer care no. since it was not delivered within 72 hours. the complaint no. c[protected] and dated 11th july. please take action as soon as possible....

At the outset, i am using pureit for the last 2-3 years.Initially i didn't face any issue but lately i started facing issues and since then your engineer has changed all the parts of pureit but still it's not working.

Recently they changed the motor but again it's not working. I raised the complain, engineer visited our place but didn't fix the issue and later i got the message that complain is attended and fixed.
br...

We purchased a marvella (Ro +uv) purifier last august. The unit has been not functioning properly ever since. The unit was changed within the 1st two days itself due to major technical issue and after sometime the gkk-1 signal started to blink, on complaining to the call centre, i was informed that the gkk-1 unit needed to be replaced but the technician who attended the call just made some adjustment in coordination with area service manager...

Purchase new water filter device along with germkill kit,
Called up the helpline 3/4 times and since 10 days no support person has visited and fauly customer support system sends an sms saying your problem is sorted thank you.
Pathetic after sales services, more frustrated is calling everyday to the call centre and explaining them the same problem again and again....

I have been trying to get the sediment filter fixed from past 1 week, but no one from customer care center is even bothered. I have to call and take updates every 2-3 hrs. Every time i call they give me a new reason/ explanation for delay.
They had committed service within 24 hrs and now it has been more than 24*7 hrs. They don't have proper channel for escalation. Highly disappointed with the service....

I have been using Pureit Marvella for last 6 years. Last week my equipment started leaking and I registered a request on July 2nd for service. Since then I have called your customer care for 4 times and got the same message "in next 24 hours it be attended". Until now no one visited against my request. I must say this totally unprofessional behavior from Unilever. The equipment down for one week is not acceptable to me. I want a strong intervention...

I have a pureit ultima ro+uv model purchased on 26.4.2015. One year warranty ends on 25.4.2015. Before warranty ends. On 7.4.2016 gkk1 r. I changed by the company technician. Very next day machine stopped working. Technician told first uv bulb fused. Then he told smps power supply had to be replced. Next day another technician came with control circuit assembly. But without fitting it he made the machine functional. On 8.7.2016 after the...

Its a marvella water purifier purchased on jan 2015. First 6 months went well. On sixth month company engineer changed something and then my worst days started.

Every 2 month interval the process of filling the 10 ltr water storage getting delayed.Initially it used to take 2 hrs then slowly slowly it goes to take 15/16 hrs and beyond. Till now 5/6 complaints have been raised. Engineer change the filter, machine takes 2 hr initially...

Dear sir,
I have buy pureit morvella ro+uv water purifier from reliance digital store, lucknow on 23.07.2015.
Now three led's are glowing red continuously (change sf + change gkk1 + change gkk2).
I have called technician mr. punit who told that my equipment is out of warranty, since in his office it shown date of purchase on 01.07.2015.
After this type of reply of service technician i have called mr. ankush, who...

Complaint no: c[protected] for water pureit was registered on 21/06/2016 which is not yet accomplished by 06/07/2016 which is today, which means 16 days gone by. but i get several calls and messages from the company saying that the complaints have been attended by the service provider, which is 100% fake. i would like to attach you the messages given by pureit. and i would want you to take severe action against this asap....

Inspite of registering complaints for 4 days in a row about non repair of our water purefier the company has failed to do so, repeatedly telling us that the technician will come the next day!! But till date no one has taken cognizance!!
We request the consumer forum to take action against the company Hindustan unilever!!...

I've purchased Pure it Marvella RO+UV on 9th July 2015.Since May 2016, the device is showing defects every second day(after they have come to change SF) and I've been registering complaints for the same to the company .They send their technicians who are so untrained that they did something wrong and the device started showing solid red indicators since then in the indicators of SF, GKK1 and GKK2 (which surely indicates that something is...

I lodged a complaint on leakage and the engineer who visited said i need to change the motor as it leaks which will cost 2500. I called the cust care and told my concern tht of recent i had changed the rom and lat october csf and replacing another part is something we did not anticipate and can thy provide with any better solution. They asked to call next day at 10 as they would consult have a solution. I called the next day but had to repeat...

We exchanged our pure it kit on 4-5-16 within one month now we again have too change it... This is a big problem, service man charge high rate to change the kit... Can u please tell me how can a middle class person can pay this much of money in this condition if pure it will need this type of service every month?
Any time pure it starts leaking...!!! High charges but very poor service. Please i m requesting you solve our problem i...

I have made a complaint for the leakage on 17.06.2016 eveninh and the executive said that the technician will visit max upto 18.05.2016 evening and will call you before coming for a visit. I requested executive to send the technician in the morninh itself as it will create problem for us to drink water, so on my request he given a remark for the early visit. On 18.06.2016 around 17:30 p.m., I again called up customer care to complaint that...

Plz note i had purchased marvella uv water purifier in year 2015. After completing 1 year problem starts.

Problem: suddenly sf and gkk2 filter lights became red. Service guy came and touched something on back side circuit and fixed the issue immediately. But he told that better to take extended warranty (Which costs 2100/-) because if all lights became red, then you have to swap all the circuits along with pump which costs...