PureIT / Hindustan Unilever Complaints & Reviews

I am brough PURE IT Marvela 2 years back and suffering from bad customer service. One of the top right side cylinder has broken from last few months for my pure IT Marvela. There are atleast 4-5 complaints mentioned below. The complaint started from last year. Does PURE IT technical team requires few month to solve a customer complaint. Date - Complaint Numbers [protected] c[protected] [protected] c[protected] [protected] c[protected] which...

I bought Pureit last year with great expectations from HUL. I had been a user of Eureka UV for more than a decade. Besides the lower UV wattage, recurring cost was an issue with Eureka and as HUL quoted 3000l o[censored]se before replacement for a CFL, I believed the recurring cost would be less. However, water started leaking just at the end of 3month o[censored]se. We called in service center and the representative asked us to change the CFL. We are a family of 2, both working, and have our drinking needs satiated from outside during the day time. As per 3000l quoted number, it comes out to be 33ltr o[censored]sage / day for us, which would not be a case even if we wash clothes in filtered water. When we told him that its just 3 months from the date of purchase, he told us that it is a problem with a pressure as you are on the 9th floor in the 18th floor building. He asked us to put a pressure valve for more than a 1000bucks and we obliged. The problem however didn't end there. Every 3month we continued to receive a change in CSF light or leaking water. In today, I received the "change CSF" indicator for 4th time bringing my overall cost of maintenance to Rs4000/year. Had company not claimed of wrong numbers, I would have happily bought Eureka and paid ~Rs1500 for per year maintenance.

I still cant imagine company like HUL cheating people like this but I cant get 4th time unlucky with the same product. In addition, if its a faulty product, I would like HUL to make the corrections to the same and train its service personal who sell unnecessary accessories for unwanted reasons. I would appreciate if this complaint helps sort the issue.

Hello sir, I am suresh s wani has purchased hindustan lever marvella pureit in 20 aug 2013 at Rs.7000 But after 10 days of purchase of this purifier it was leaking through the bottom. After the consistant followup to retailer and to company they changed it in jan 2014. Now again it is showing same problem. They are asking to pay charge. We want to buy other purifier but company is telling that we are not giving refund to it. We can resolve it but never refund it. They are charging Rs.1000. We got frustrated with this purifier and not at all Satisied with this. We need help. Thank you very much Suresh sakharam wani

Our ADSL line[protected] is not working since last week. We have visited Lote Telephone exchange office 2 times and lodged the compliant. There was nobody at the time other than security person. Till nobody has came for checking and our line is still down. Please activate the line on urgent basis.

I have purchased Pureit filter for 3050 and while selling the executive was confident that it is durable and hard plastic, however while cleaning after 2 months of installation, it was accidently fallen on the kitchen slab and got cracked from hardly 2 feet.
This is really disgusting and disappointing on the quality and false statements from PureIt team while selling. And when I complaint to replace they say you need to buy a chamber for 600/-
Totally waste and useless.

Hi i am Edwin from chennai, west mambalam, Using since last five years and getting satisfactory results in all the parameters. . service and quality of product. Did mot get much trouble in using the product but even if any, the service is so quick and without waiting to call back and follow .best product and best service for that product . keep going (Edwin.[protected])

Hindustan Lever Ltd - Pure it water filter – Complaint it’s very pathetic service provided by Purit, log complaint 7 may and yet to writing no one call up or turn up for attending these case . Hope company doesn’t required customer continuous with him . Please don’t take these company product, after sales he will doesn’t take care of customer and all system process is third-class find my complaint details Dear Customer, Thank you for registering your complaint C[protected] with us

My name is D Jagannathan, mobile number is [protected] from Chennai I bought a Hindustan Pureit 23 L Advanced Purifier in the month of Sep'13. It worked very fine & I would be cleaning the purifier once in 15 days since my usage is very less (If the transparent chamber is full, the water will be emptied in 2 days) In the month of Feb'14, I ordered for a Germ Kill Kit in HP Pureit Customer Care and they sent a person from Dynamic Agency, Anna Nagar, Ch-40 and the Person replaced the Germ Kill kit and got Rs.540 from us. After 10 days, the purification got stopped and I tried cleaning the purifier and it has not worked out. I called the Customer Care and they sent a person from same company and he did some cleaning & went off. Again after a week, the same problem happened and the same person came & did something & went off. Again after a week, the same problem happened. I called the Customer care and asked why this problem is continously happening. The service people came & replaced the carbon purifier (just bought before 30 days) and went off. (happened in Mar'14) Now again, the purifier need cleaning every 5 days & it takes 7-8 hours to have water collected in transparent chamber. Yesterday, I gave a complaint yesterday(24th April) and the Service people came today(25th April) and said the Puriifer needs to be cleaned every 7 days. If my usage is very less & if purifier need cleaning every 3 refillings, I am not satisfied with the product and the Customer care people said it is enough for cleaning every 15 days. Need an immediate action & replacement of the Purifier else the Court will give Justice to me & Penalty for the Company

Im sonia from chennai, i have raised an complaint to pureit customer care as

Complaint Ni :[protected]

>> Water is not filling in pureit for past 3 weeks

>> water rejecton is not at all working and when i complained the pure it service engineer srinivasan([protected]) he changed part inside for 42s rs three weeks back and still facing an same issue

>> There is no proper response from rahmath pureit mangaer ( [protected] )

>>I have 2 and half yr old baby at home he is getting affected of water change i have explained everything to them but still no proper response from abdul and rahmath .

>>Very irresponsible customercare people

>> Still my product is in warranty but helpess

On 22.04.2014, an your executive replaced battery, but he did not service the puerit . When my mom ask the gye, he told that he is a company employee & he have not much time to service that machine.But when i docated for service & replace spare, your executive said that, at the time of replacing spare, the total cost including. But presently i faced different situation. Is it your company policy ? My order referance no.Rfs/4115326 and my mob.No.[protected].Plz reply me.

I had purchased a PureIT Germ Kill Purifier from a Dealer.
The Moment I brought it, it cannot fill completely and is leaking very bad.
Called Up Customer Service at[protected] and logged a complaint to fix the same Complaint No: "C[protected]".
3 Days later the Engineer comes, sees the item and could not fix it and returns saying he will come with senior the next day.
No responses for next 2 Days.
All calls to Customer Service Agents and the Sales Agent in Pune in vain, they rudely asks to return the item to the Dealer from where i bought it. Shame on Hindustan Unilever for providing such a service to customer.
Today the Sales Agent from Pune says they cannot replace the item, he will send a senior technician to look into the matter and fix it today. But nothing yet again :(.
I cannot begin to explain what ordeal i am going through, this can happen only in India where the value of customer is nothing more than a . We pay Taxes in all the forms everywhere, starting from our salary till the packet of milk we purchase, we pay Service Taxes, and this is what our Govt pays off after getting so much money from one person. No Service At ALL.

The Customer is to the face asked to go to hell and replace the item from where bought, despite the fact that it is the manufacturer who provides the Warranty not the dealer.

Shame on Hindustan Unilever, If i dont mean anything to them as a customer, the company should die of the Satyam Death.

Provided Faulty Item, and are now saying we will fix it for you, no replacement.

I had purchased 12 Litres capacity Pureit Intella last year. Now I want to change the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them, because company has stopped selling this product. Now I have checked their site for purchasing the kit online, but there also, they are not providing the same. please register my complaint, as if every year they are going to drop off their last year model, then please don't market their product, as we'll have to purchase the new model every year, and that will be very costly for consumer. Manoj Tiwari [protected] M.P. (Balaghat)

I had requested for Battery replacement for my PureIT Marvella. HUL service executive changed the battery but gave another bill saying that the joints have leakages. I have immediately asked to replace it. When we start the machine it started leaking like tap water. We again called the service executive. In my absence he told my wife that ' I told sir that all 5 joints are leaking (which was never happened). I may not be water purifier expert but as a layman I can assure its a case of Incompetency of servicing agent. When asked explanation, some regional manager told me that it happens as a part of wear and tear. As per my understanding leakage have speed and it does not starts like a tap water. Now they are covering their side giving some stupid Technical reasons. People should know what to expect when you book replacement of battery. "Sir battery toh change kiya hai but aapka yeh kharab hai isko change karva lo nahi toh..."take care...Parashar

sir pureit battery is not red but but water not filter. my coustmer id [protected] i know pureit service is very poor this is my experince i file my complaint ph no [protected] mr sagar he tell me i take ur complaint but he dont give me complant number then i tell him i go to conumer court why u no give me complaint number then he give me complaint number he tell c[protected] pls thicomplaintssir is ur duty u solved my

This is to inform you that the quality of your product (White Sandwich Bread) has become worst..from a long period.. Your feed back no. ie printed on your bread ([protected]), no body receives the phone, Even they had cut the calls.. If you are interested to improve your product and satisfy your customers, please do the needful.. Thanks and regards Ayan Malakar Hotel Gateway Continental 1.No Airport Gate, V.I.P Road & Jessore Road Crossing Kolkata - 700028 Mo. [protected]

pure it water purifier WORST WATER PURIFIER

PUREIT Water Purifier . WORST ever product I have ever seen.

My Name is rajpal and my phone number is [protected]. I purchased 'pure it water purifier WORST WATER PURIFIER ' couple of months back, it leaks continuously and Customer care never replies back . I have raised complaints 5 times and they hardly bother to take any corrective measure .

Pure It Water Purifiers VERY BAD PRODUCT
Pure It Water Purifiers WORST COMPANY

I purchased one knorr soupy noodles of Hindustan Unilever Limited from Senco Grocery(Prop-Subhas Sen), Debaipukur Rd, Hindmotor-712233, Hooghly (WB) one knorr soupy noodles (70g, Rs.12/-, B.No.-A240313A, mfd-03/2013, Exp-03/2014, Barcode[protected] and was prepared on 21.12.2013.But at the time eating we had to drain out the same. It was fully rotten / decomposed. Immediately on that date I tried to contact with them over their toll free[protected] from my[protected].The IVR voice was "your call is valuable to us. All our c/care officials are busy.will attend you shortly and so on."After about 30 minutes the line was disconnected.Few days after again I tried. One male attended. During lodging my complaint it was again disconnected.I want satisfactory & acceptable reply from them immediately, latest by seven days from the complaint date i.e. 11.01.2014, alongwith sufficient enough compensation from them according to my satisfaction as if it was eaten there could be infection in the body and even there could be life risk in case of a child, ill & old age person.
I am a Senior Citizen of 62 years old.
Pranab Kumar Kundu
20E, Nandankanan
Hindmotor-712233
Hooghly, WB
mail id : [protected]@gmail.com
mob. # [protected]

Sir,
I am very much thankful to your product. I have been using the same for last 7 years. However, your dealer at Alapuzha, Kerala is not responding to the complaints made by me for more than last one month. I find it very difficult and forced bring this in to your notice. The name of the dealer is one Mr.Thomas. Whenever I make telephone calls, he gives false commitments. I need one Filter, one Tap and one battery kit. I am working employee of a public sector organization. It is pained to note that how a dealer of a reputed Company like yourself can behave like this. Such people would ruin your the confidence of customers

My address is:

M M BHASHIAM, MOB NO: [protected]
B-23, NTPC TOWNSHIP, PO NANGIARKULANGARA
DISTRICT, ALAPPUZHA, KERALA

Expecting an early response from you or your dealer at the earliest.

Happy new year and best wishes,

M M BHASHIAM

Dear Sir/Madam, I have brought PureIt last year and I am very satisfied with it. Now, I want to change the Germ Kill Kit and I am unable to find it in the market. Every retailer I visit informed me that the product is no longer available. I tried to order it in the internet by visiting your website. But, I could not find the GKK for my unit. We brought this product with the trust on your organization. Now, we are facing problem. Please guide me. I guess, there are many other users who are facing the same problem. If possible, please update your website with the concerned details so that your customers would stick to your products. Please reply. Name: Satish e-mail: satish.[protected]@gmail.com Phone number: [protected] HUL Customar Id: [protected] GKK Number: R230711N With regards, Satish.

have purchased a 65grams lifeboy nature soap bar from foodworld outlet at barkatpura, Hyderabad, Andhra pradesh.its code number is[protected].On opening it I found small worms on the surface of the soap.This reflects very badly on your brand, and I hope you will look into the matter and give me an appropriate reembursement, as I dont think I would purchase your products in the future unless im assured of quality and safety for use.i have tried contacting your toll free number but never get a response. hope you do the needful in this regard.Thanking you karishma pereira