PureIT / Hindustan Unilever Complaints & Reviews

I ordered Germ Kill kit 15 days back. But till now I have not received it. I have contacted the customer service and their service centers multiple times in last 15 days. But till now nothing has happened. The people from service center in Banashankari-2nd Stage, Bangalore calls me up and says it will be delivered today by specific time. After the time has lapsed, when I try to contact them - they either misbehave or they do not pick up the call. If I contact the call center, they will just read it from a prepared script that they have in their computer screen without even thinking what they are talking about. Hindustan Unilever is the most crappiest service provider I have came across. They promise to give it within 72 hours or else it is free. Forget about it being free, even with hard cash they will not show up. The HUL Pure It Compact that I have, now has become expensive doorstop in my home or enlarged paper weight with no real purpose for its existence. Instead of spending on Ads and marketing they could have spent it more on customer service. Word of mouth and social media nowadays will anyway take down this so call MNC. I will make sure I myself do not buy HLL/HUL products anymore. I will do my best to convey this to my friends and family.

I ordered one 3000 Ltr GKit on company's web site "http://www.pureitwater.com/IN/" vide order No. RFS/2633659 which supplied by their AUTHORISED swindler dealer M/s Parchem Aquatreat Pvt. Ltd., M-65, First Floor, Lado Sarai, New Delhi. It is a recycled kit of components marked with different manufacturing dates i.e. Activated Carbon trap made in Dec'2011, Polisher made in May'2012, MRP printed on box is Rs.730/- and they charged Rs.790/- + Rs.35/- for delivery from me. This is happening in Capital so you can think the situation in other parts of India. Any how this is my last replacement Kit I will switch to some other filter after this kit stops working, any suggestion for some better water filter.

We purchased a coffee vending machine from BRU about 2 years back. It worked well for more than one year but for the past 6 months it stopped working. We raised a complaint to Mr. Srinivas of BRU, MVP colony branch. Every time he promises to send his mechanic, not even once he kept his promise. He doesn't even answer the call. Even iff we do 100 times. He answers when we do from a new no. When ever he receives a call that time he promises to send his mechanic. He never fulfilled his promise. He behaves with 'DO WHAT EVER YOU CAN' kind of attitude.

Meanwhile his relative, an ex-employee of BRU, came to our office on our request. We thought he is still working for BRU. He advised us to throw away this machine and he will supply a new one (not BRU) . That time when we tried to contact BRU Srinivas (we could get him once - which happens very rarely) he advised us not to fall into the trap of these ex-employees of BRU (they are spoiling BRU market as per Mr.Srinivas). In fact, Mr.Srinivas is the main factor in Visakhapatnam District to spoil the BRU vending machine market.

We are now no longer worried about our coffee vending machine. We don't trust BRU any more, but that Mr.Srinivas is enjoying his supremacy over poor consumers of BRU. God knows when these kind of people will be punished.

Hello,

I ramesh kumar of Qtr no a 1/1 nsg, manesar,gurgaon lodged a Complaint on 15th feb at pureit call center for my
Pureit water purifier .Call center executive told me that technician will visit within 2
day,But Its Really Surprise to me that very next day one Person came
to my House and he taken the necessary action and resolved the problem of pureit ,the person who visited
explained me every thing about pureit water purifier.

in nowadays every body wants service quick & smooth, the pureit has provided me service in quick time.

Thanks Pureit Team .

ramesh kumar

On 5th Feb 2013 reference no 2565227 I had booked to deliver glass flask and micro fibre nest.
the service provider came with glass flask and said HE FORGET TO BRING THE NEST.

Now when I am complainting against it and asking for the pending consignment. the COMPANY IS CHARGING 100 + 35 rupees (100 for nest and 35 for delivery) to deliver the PENDING MATERIAL.

WHEN I HAD BOOKED EARLIER TO DELIVER THE TWO THE THING TOGETHER. and SERVICE PROVIDER FORGET. THEN WHy SHOULD I PAY AGAIN rs 35 FOR HANDLING THE PENDING COMPLAINTS.

IS ANYONE IN THIS COMPANY WHO HAVE CONSIDERATION TO COSTUMERS or ITS WAY TO LOOT.

We purchased a Pureit water purifier 3 months back and got it installed in our new house ( which was unoccupied).We occupied the house just 4 days back on 9th Feb and on the first day o[censored]sage itself the Pureit water purifier started overflowing .We registered a complaint on 10th Feb and were told within 48 hours it would be redressed.We got a call on 12th Feb and a service person was dispatched.The service person briefly checked the device for around 10 mins and said it was a loose contact inside and said problem wouldnt recur.Within half hour of him leaving the device started overflowing again.We called him again and he came next morning on 13th Feb and said there is a faulty switch and promised to replace it on the same day itself.He left and didnt return back the whole day.When we called him again in the eve of 13th Feb ,he repeatedly disconnected the call.
On 14th Feb morning,I lodged a complaint at the helpline and threatened to escalate the matter further after which I was reassured that the problem would be resolved today itself. We called the service man again in the afternoon who said the switch was out of stock and he would replace it whenever it becomes available.After our firm insistence,he has consented to come by today evening with a switch from another service centre.Its 6 pm in the eve as I type this and I still havent had a visit from anyone in Pureit.I have given up hope of my query being resolved.All I want is a refund of my money for the device.

I bought PureIT Water Purifier on 22nd Jan 2013 from Vijay Sales.. They have given me delivery on same date and told us PureIT guys will come and install your machine.. They come after 2-3 days and install the machine.. But unfortunately there are some problem and water is not coming.. So we have register the complain and after 2 days they come again and repair it.. they have change some parts and told us it will be done and issue is resolved.. But after that i am continue doing call on daily basis but problems are remain same.. guys are come 5-6 days and says another part is gone, so need to replaced and all but they are not giving us final solutions.

I am buying Bisleri water from my own pocket of Rs. 500 on daily basis from last 20 days..

My Complaint Number :: C[protected]
I am very much dis-appointed with PureIT.. As this guys are having horrible customer service. When i have told them to replacement, they says it's not under policy.

Dharmesh Patel

I had purchased Knorr Soupy Mast masala noodles with the sms code offer.
The packet mentions that code mentioned inside the packet needs to be
messaged to the number [protected],but there is no code mentioned
Either inside the packet nor on soup powder packet. More ever the date
mentioned on the soup powder packet is 10/2012 but the date mentioned
on the packet in 11/2013.

The batch no of the soup powder packet is MM B006 and the batch no of
the noodles packet is M091112B

The SMS offer has started in January but there is no code mentioned on
the packets as the packets pertain to an earlier date. Then why is the
offer mentioned on the packet and end up confusing/duping the consumers like me?

Pureit Marvella UV is Service is bad, i buy Marvella at 26th of nov 2012 after i buy this from west delhi shop, shop boy fixed this at my home wall. after he back i feel that it's not working so i called to Pureit Water Purifier Customer Care([protected])..
they always promise to me on the phone Executive come in 48hrs but they do not come they always come after 10-12 days and pureit Executive say like that oh thats Marvella i dont know how to fix this product problem it's new for me. then i did call again n again and they always say someone will be come at 48hrs but nobody visit to my home, so i made now my mood for take my money back from pureit . it's my time go to consumer court to fight with them.... wish me luck so i can take my money back from pureit ..... bcos it was my hard work money ...

Sir,
My Office Pureit water system battery is fault. So Change the battery as early as possible
thanking you.

Office Address :-
KARUR DISTRICT CO-OPERATIVE PRINTING WORKS LTD.,
62, New Street, Karur Tk. and Tamilnadu 639 001.
Phone[protected]
Cell No.[protected]

Service is very good. I got quick Repsonse on my compalint. I am very satisfy with services provide by the company's employee. I bought Pureit in the month of November classic Model. At the time of purchase I found leakage in the appliance. I register the compalint at the same time in your branch office where from I bought the same.They have taken the quick action on the same complaint and get it replaced the dwell chamber.

Thanx & Regards.

Ramesh Bhatt
ID:[protected]

I am Mr. JESHWANTH my register customer id is [protected]
contact no :[protected]
my location is Hyderabad..

My thanks to Hindustan Unilever Ltd Pureit. for prompt services
Yesterday low filtration in my Pureit device, then i called help line and complained.
Iam surprised the service executive came immediately within same day to my house for the resolving my complaint. He resovled complaint and cleared all doubts wehad on devices.

My best wishes to all who work for pureit.

Thank you and keep it up

pureit customer

JESHWANTH

Dear Sir/Madam,
I purchased your Pureit classic product on October in 2012. Since then it is not filtering the water and leakage is also occuring from the top and bottom part. I registered the complaint on 29 nov 12 complaint no C[protected], on 05 Dec12 cmplnt no C[protected] and 10 Jan 13 complaint no C[protected] . Every time i got the message " Your complaint has been attended , so give your feedback". I dont know without even coming here how they can say that they have attended my complaint.

Subsequently I chased up about my complaint in every alternate day. Every time they say that they have forwarded it to higher authority for urgent action.

however, it is the issue of drinking water so i will wait for the three days and then i am going to register the complaint in the consumer court for under warranty product for non reaction and difficulties faced by consumer over the time.

Thanks Amit Painuly
Registered no. [protected]/[protected]
282/5, Nausena Baugh, lonavala, 410401

a few days back i purchased an age defying cream which was given to my friend as a gift which was returned back to me as it was virtually empty with only airb bubbles in it and we felt so much embarrased due to it that i am unable to describe.this is a product of such a reputed company like hindustan unilevers that we can not thought of.in this condition what should i do??

I have changed the germkill battery kit before 1 month. But it is not working properly due to some fault, when i ask to sell executive they told me you have to buy new kit. I have suppose the change my battery. .


Regards,
Yogesh J

Hi,

I am using Pureit Classic model from past few years and I am quite happy with performance and after sales service, their after sales service is very fast and efficient.

During my recent order for battery replacement to my device, the service person visited and replaced it. He also suggested us to have a “Double storage kit”, he carried along with him and demonstrated to us by installing in our device, I felt it is very useful and now we need not to fill it multiple times in a day.


I should really thank Mr.Ganesh reddy for his prompt and efficient service

Thanks & regds,
M . BabuRao..
Prabhath nagar
Borabanda
Hyderabad
Contact:[protected]

Hi

I am Yusuf from Chennai, i am using the pureit since 2010 i getting a wonderfull service till now today i requested for a service for our filter we got a person with in 40 min we got a best response and good service from Hindustan Unilever .Thank you once again for the best service in the prompt time.


Regards
Yusuf
[protected]

I am using HUL Pureit Marvella RO (Cost Rs 12,999) since October 06 - 2012, After Purchasing this product, 10days later I got a problem with the product, As the Water flow was very slow, it took 28 hours to fill the seven liter tank, I have complained to customer support, But till now the problem is not solved, The service persons came for service around 7 times and they checked it, But they did not solve the problem yet, He said to put extra boost motor (Cost Rs 1500) for Water pressure, We accepted for that and we paid for the Boost pump also, but the problem is not solved after we have placed the boost pump, Barely we used the product for around 10 days only We have decided to ask Replacement or Cash back, But they are not accepting for Product replacement or Cash back, Even though they solve the problem in near future we will not be happy with that, because we paid for New product, but within 10days they have changed a lot of parts inside the product without reason, we are not satisfied with that. So, we need the solution for this... Kindly help us sir. My contact number is [protected].

Hi,

I am using HUL Pureit Marvella since July 2011 and I am extremely unhappy with the service I get. I didn't expect it from the company like HUL. Since 9/Nov/2012, water is not getting filled and we registered a complaint with the call center immediately. The service person was suppose to visit within 24 hrs but till today (26/Nov/2012) problem is not solved. We call almost 5-6 times a day, every time they give big promises and no solution. I am fed up of listening phrases like 'Promise that problem will be solved today', 'problem has been escalated to high level', etc. Once we received a SMS saying problem has been solved without even an engineer coming to our house. I would suggest don't buy HUL pureit ever.

Atul Acharya
+91 [protected]

I purchased a Hindustan Unilever, “Pureit Classic 14 Litres” on 3rd June 2012 with Sr. No: MSMC 00264662, from a dealer in Bangalore in Whitefield area. There was a leakage problem in the product from the Germkill Chamber. As the water is passing from the Germ Kill chamber to the lower chamber some part of the water is leaking out from the Germ kill chamber. As the days went, this leakage problem went on increasing. I like to mention here that my product is under the warranty period. On 10Th November 2012, I registered a complain with Purit customer care number[protected], with customer ID “[protected]” and complain number “C12455870” to check out the problem, but on 12th November 2012 I got one message from Purit customer care that the complain was attended. But no technician visited my place, and without attending the complain they send the message blankly to me. So on 12th November 2012 again I made one more complain on the same issue, and my complain number is “C[protected]”. On the basis of this complain one technician visited my place, checked the problem and told me that they will going to replace the Germ kill chamber with a new one by 19th November 2012, free of cost, as this is a manufacturing defect and the product is under warranty, but I waited till 19th November, but no technician visited my place so I called up the technician and asked why the didn’t came. The told me that the will definitely going to come and replace by 21st November 2012. But this time also no technician visited. So I registered another complain on 21st November 2012 with complain number “C[protected]”. But this time they gave me assurance that they will definitely going to attend the problem by either 23rd or 24th of November 2012. But this time also they didn’t kept there promise.

So my question to the Higher Authority of reputed company like “Purit” from Hindustan Unilever, who gives a “1 Crore Safety Challenge”, is that, is this the way they behave with there customer, even the customer who is under the warranty period? Will my above-mentioned problem be solved? If my problem is not solved, then I would just say to those people who are planning to purchase “Purit”, to think twice before purchasing, as no one will going to attend your problem if anything goes wrong. As the authority of HUL, Purit have the consent of neglecting the customer’s in this way from after sales service.