PureIT / Hindustan Unilever Complaints & Reviews

Dear Sir/Madam, I have purchased a HUL 4 Litre Pureit Marvella UV Water Purifier from Snapdeal and got it delivered to my address on 22/07/2014. When I have called the Pureit helpline they are saying that they will neither install the water purifier free of cost nor they will provide me the one year warranty on it. Now the product is lying idle at my home without any use and I have invested approx 7000 rupees and also making daily...

Hi, On 12/07/2014 I purchase the water purifier.On 15th July a guy come from the HUL([protected]) and did the installation. At that time there was some water leakage from the tape but he told it OK after some time it will be fine and he left. After that, same night it start leaking more water from tape and next morning its increase so much that I have to close the water supply from the main water tank. And when I tried to call that guy...

I purchased 'Hindustan Unilever PUREIT Advanced 23L', on 06Jul2014.
When installed it has water leakage.

On 07Jul2014, logged complaint#C[protected] with ''Hindustan Unilever' Customer care.
The issue still not fixed, even after daily follow-up with the CustomerCare.
Even when requested to escalate the issue to Supervior, I was informed that Supervisor is either busy or out on lunch.br...

Purchased white beauty Tan remover scrub from M mart, Bijapur 2 months ago and the product when opened for use turned to be an expired product,
I have a valid bill and the expiry date is well ahead and the product is expired and the vendor refused to replace with a new one as it was presented 2 months after.
As the product is a face scrub and the expiry is well in advance the vendor need to replece but they refused and not...

Hi All, This is to bring to notice of all consumers/customers of Hindustan Unilever Pureit to aware of the Pureit Germkill kit scam. It happened to me when i ordered the GermKill kit online through their official website, the executive has came with open package and charged 890 including service charges for the first time and placed the Germkill kit of 400 Rs. I didn't know about the ongoing scam it in first instance. The Germkill kit...

I had purchased 12 Litres capacity Pureit Intella this year. Now I want to change the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them, because company has stopped selling this product. Now I have checked their site for purchasing the kit online, but there also, they are not providing the same. please register my complaint, as if every year they are going...

Apparently in the world of consumer durables, this company tops the list of cheaters. The product is ok. Spares...oh my god, the service person replaced the filter element and yet managed to break an internal component himself resulting leakage. The worst thing is that the company does not acknowledge that the failure is on the design and poor material (engineer myself and have reasonable subject knowledge) I am being told that the company...

I have given CSF change request on 02 July 2014 order# RFS/4686825. Since two days technician didn't turn up to change the CSF. Whenever i call customer care they used to say, we are going to send the technician. This pure it machine has stopped working as CSF change is mandatory. If they are not able to provide the CSF change request with in 48 hours, they have to change alert system to indicate at least 5 or 10 days....

I have submitted a claim request no[protected] and am assured everyday by the customer care that the surveyor will get in touch with me . Haven seen such poor customer service from any insurance company . if i loose on my clam be rest assured to face a legal implication on the same ....

Dear Sir, My name is D Jagannathan. I have bought a HUL Pureit 23L Purifier in Sep'13 & there are great problems from Feb'14. After making complaints & escalation in Apr'14, the Customer care people of Hindustcan Unilever Pureit Water Purifier came to my residence by 1st week of May & replaced with new germ kill kit & gave me an extra carbon polisher. The purifier has worked properly till mid of June month & then...

I already placed the complaint . No response from the company. For more than one year we are bearing the inconvenience regarding the poor performance of the pureit marvella ro purifier. I expect immediate response from the Company. Many people told me about the poor service from pureit, not believing them we bought this. And we regret a lot now....

this is regarding the pureit marvella ro purifier . We bought it last year in May 2013. As the company man came and installed it, it worked for one day then started making bubbles noise throughout the day, not getting the tank filled. We placed a complaint and the service person came and opened all the inlet pipe, drain pipe, tap and somehow removed the airlock . Again after he left it worked for one day, and the same problem repeats, the...

Respected Sir/Madam I Dheeraj Choudhry residing at Bangalore. I brought Pureit advanced purifier (Pureit Customer ID: [protected]) on 20th April 2014 from Reliance Digital Cunnigham Road. Within 5 Days purifier started leaking in the middle portion. When called the Pureit customer care they told me that i will have to exchange it from Dealer. When visited the dealer they told me that I need to contact Pureit as its their product and they...

My name is S. BALAKRISHNAN, I have bought one number Hindustan lever PUREIT Water Purifier Intella in the month of 28.12.13. Now the battery is required to be replaced immediately. i had contacted your helpline no[protected] which the battery is over ie May 14. They told that the service representative will come and change the battery the or week.After one week i had contacted the service representative he told that currently the battery...

i have bought one number Pureit water intella 12L in the month of 28/12/2013.Now the battery is required to be changed immediately. I contact the helpline no[protected] in the month of may 14. They told that it will be changed with in a week.But till date no body has turned . In mean time i called service engineer in the 1st week of may he told that the battery is not manufacturing chennai only in bombay.and also he had given service manager...

This is my complain number #C[protected]. Technician visited and said there is no chlorine in the battery. So i have to buy a new germ kit killer. I had this problem from very start, the day i replaced the gkk(7/3/14). And I had even complained about it several times. But i dint receive any service. and today after 3 months I receive the service and they say I have to again BUY a new gkk. But I will bring to your notice that the gkk has expired...

Hi team, I would like to file a complaint against Knorr Soup quality. I bought few packets of Knorr soup with Expiry date of 23 July 2014. Last week, few family members came to my house and we thought of making soups in the evening but when they were made, the taste was very bad as if the product got expired. We did not expect this bad quality from Unilever products. It was quite shameful for us. We have lost trust in Knorr soups....

I have been using Pureit for last 3 years now. Recently (15 days ago) my filter showed a red sign indicating that the germkill kit needs to be replaced. I immediately booked the new filter by call customer support. The technician came and replaced the germkill kit on 15- May. He also notice that some other part also needs to be replaced. We paied him the charges for germkill kit and the part he replaced. Since last week the filter again started...

I am brough PURE IT Marvela 2 years back and suffering from bad customer service. One of the top right side cylinder has broken from last few months for my pure IT Marvela. There are atleast 4-5 complaints mentioned below. The complaint started from last year. Does PURE IT technical team requires few month to solve a customer complaint. Date - Complaint Numbers [protected] c[protected] [protected] c[protected] [protected] c[protected] which...

I bought Pureit last year with great expectations from HUL. I had been a user of Eureka UV for more than a decade. Besides the lower UV wattage, recurring cost was an issue with Eureka and as HUL quoted 3000l o[censored]se before replacement for a CFL, I believed the recurring cost would be less. However, water started leaking just at the end of 3month o[censored]se. We called in service center and the representative asked us to change the CFL. We are...