PureIT / Hindustan Unilever Complaints & Reviews

dd — water tank

from last 1 year i have write complail to soceity regarding lekage of water tank stated above my flat
there is no responce from soceity
pls help me

I am agree with that...

Pure It — Non provision of after sale service

Sir,
I purchased one pure it water purifier from M/s Safe Water zone, Kirti Nagar, New Delhi on 18.05.2006. Iwas informed that full life free service of the product will be provided commencing from twenty five days from the date of purchase. As no one came to service the product, I tried to contact the supplier but could not get through him as continuously the phone was switched off. I complained at your no. [protected] and the response was good. Some worker from some other agency came and serviced the product. My worry is if I have to give a ring all the time eveymonth or someone from the company will come on his own after one month as is required? I request that the supplier be asked to do the needful on his own and they shiuld not forget after selling the product as this gives bad publicity to the Co. My customer ID no. is [protected]. I hope the necessary instuctions will be issued to the supplier.

Pure It — Poor after sales service

I have lodged complaint for replacement of filter mesh and battery 3 months back. Inspite of many reminders they didnot respond. The service is pathetic.

Pure It — Poor service

I am resident of flat no-39, Balbinder apartments, Mayur Bagh cooperative society, Block A-6, Paschim Vihar, Delhi.

There are red ants in pureit on filter and even are in filtered water tank.I am seeking a person to bve visited and recitified the complaint .I had dialled call center on 8th june'09 in evening.From that day to till yesterday no one has visited at my residence.Every one exe. based at call center assuring me that we will treat your complaint on urgent basis and some one will visit to my residence as soon as possible which they means with in 12 hours.
Despite so many calls to your center one exe. visited today and he said he is helpless to remove the ants /servicing our filter.Moreover he said i am unable to understand from where they(red ants) are entering into it.
If there is any gap only then insects can enter in this filter and service exe. is unable to resolve the same.

Requesting you that kindlyb resolve this at the earliest .


Gaurav Kharod
[protected]

Pure It — Very poor after sale service

Customer Id No.- [protected].
Requested for replacement of Bettery kit.
Promissed to replace with in three working days.
No response till date.
Number of reminder calls.
At last registered complaint:-
Complaint No.- [protected]
Complaint No.- [protected]
Still no response.

Finally decided to go and dump the product into the office of product manufacturer.

regret to make a wrong option.

Regards

Dear Mr. Subhas Sharma,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern GKB Dilevery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

sir,
I have a one water purifie it is not working PL send any body to repair it.this complaint is pending from last six month. as soon as possible

pankaj
[protected]

Pure It — poor service and product

im really disappointed with the product and the company..nobody can even imagine tat how can a reputed company like hindustan lever can challenge people on national tv to use a product like purit...the average cost of maintainance of purit seems to b higher than its purchase price..each time u try to clean the vessel, leakage starts..battery purifying capacity of 1500 litres is a sham and when we try calling for its service, the concerned people are just busy jotting down the complaints but they dnt turn up for follow up..we are wasting our time, money and energy again n again..its been 3 days tat we'v been calling them for sevice but they have not turned up and each time wev been served with crap...its a shame man..

Pure it — Service due

The service is due for the months and the quality of water is getting worse.

Pure It — Really bad service & product.

Hi,
I,purchased (from newdelhi,khanpur) a pure it device (RPB[protected])on 10th-Mar-10,but after one/two month i observed that the instrument is not purifying properly,i saw the clhorine particles are flowtting on the top of the water level in the safe water chamber.then i called up the customer care 0n 2nd july they lodge a complain (complain # C[protected] and said that our expert will visit within next 48 hours.from that day i am waiting for their expert.this shows that, what kind of service these people are providing after sale.now i want the reason why complain is not entertained till today.this kind of service is really unexpected from such a reknowned company like HUL.

Again i complaint on the cus.care no (complain # C[protected] and they said that our expert will visit and he will clear all ur problem.when he came he told that the battery is red and its expired but the reality is the battery is just partialy red and the water flowing is also going on.he said u have to change the battery but thats chargable,so i[censored] want to buy then buy it or i can't help u and i am only selling the kit or else u have write a application to the pure it office they will do it for free.and that person does't know what he has to do?he just clean it up and said that its done.but the problem is remains like the earlier one i.e the chlorine particles stiil there.then after few days i rcvd a sms that "dear customer ur comp# C[protected] has been attended" but my ques.is what was the solution.so kindly send this mail to higher authority of this company and don't make fool to the customers.the service realy poor and the expert are all illiterate and uneducated and untrainend.so now finally i am waiting for the solution of this kind of problem.if i am spending Rs.2000 for safe water and i am getting contaminated water and water with full of chlorine then whats the point to buy a PURE IT?now i need a device which can purify perfectly and i am waiting for the solution asap.the cust cre are just recieving the complain and without doing the practical solution they just solve it him self.it should be in written that the customer is satishfied or not.so now i am waiting for a final solution.

Thanking You
An unsatishfied customer.
[protected]

Pure it — service

We are using the Pure it since july 2010. . We tried calling up the Pure It helpline number but nobody turned back to receive our call/complaint. Please do the needful.my customer id is [protected]
before lauching a product you should have a good customer service desk .people are attending the call but there IQ level is zero .All the companys in india are take there customer for a good ride but with Hindustan lever name tag you get false desire. so i am soory my mistake of thinking positive

Dear Mr. Vinay Baid,
 
This is in response to your mail dated 3rd Nov '10 regarding your concern on servicing your Pureit device
We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
We would once again apologies for the inconvenience caused to you.
 
Our Service personnel will visit you on 8th Nov '10 & do the service according to your convience time.

We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @[protected]
 
Rest assured of continued support always,
 
With Best Regards
 
Regards
Pureit  Team

Pure It — VERY POOR SERVICE SHOULD BANNED THE PRODUCT

I HAVE LOGGED THE COMPLIANT FOR INSTALLATION OF PURIT BUT SINCE LAST 3 DAYS NO ONE HAS COME TO ATTEND AND EVEN THEY SEND ME 2 TIMES MESSAGE THAT MY COMPLIANT HAS BEEN RESLOVED. ITS FAKE COMPANY AND IT SHOULD BANDED OF SELLILNG THEIIR PRODUCT INTO THE MARKET.

MY COMPLIANT NUMBER IS[protected] AND MY CUSTOMER ID IS [protected].

I have ordered for a replacement of the entire unit as such the old one was manufactured in substandard materials. They taken the order on 17th April2011 and they replaced within in a day but still iam struggling for that.Every day the Customer care person replying that the unit will be replaced in the same day, because of that we are unable to move from the hose. Are you think this is the best service and suddendly increased the battery kit price and shorten the life.

Dhanasekaran
Chennai-78
23712782

i have been trying to have someone have my battery replaced for the past two weeks but in vain.i still do not know the correct person to contact. i am from mogappair golden george nagar chennai tamilnadu. this is because the hidustanlever had probably stopped their services here.

can you help me immediteley ? my no is [protected]

Hindustan Unilever Ltd — NON ATTENDING COMPLAINT

PURE IT - SUCH AN IMPORTANT & MOST USEFUL ITEM , WHY YOUR REPRESENTATIVE NOT ATTENDING A COMPLAINT REGARDING THIS PRODUCT? ONE PURCHASE THE PRODUCT BY NAME OF THE COMPANY.IF SUCH A BIG RENOWN COMPANY GIVES SUCH TYPE OF POOR SERVICE THEN HOW SHOULD WE EXPECT GOOD SERVICE FROM ANOTHERS?

hindustan unilever pure it water filter — Poor Service and leakeages

This is Ronald Sequeira

I am the the user of the HUL Pure it water filter, its my advice to all the prospective customers who are planning to buy a filter not to go for it, as initially the sales men respond well to make a sale but the after sales service is really bad .
i have been suffering from a long time, as my battery indicator (Chlorine ) has to be replaced and ive been tired of asking servicemen to replace it but there is no response from them, The filter also causes inconvinence as it keeps leaking water in the kithen.
initailly as i made the complaint they responded by saying that it shall be rectified immediately and later they say that your house is too far from the city .and they say we shall send someone to fix it but no body turns up
i have complained a month ago but still there is no body to replace it.
i am so helpless as the battery indicator is not available in stores or olse i shall have fixed it by now .

My Address is

Ronald Sequeira
Mendes Estate
Taccode Post
Moodbidri -574197

Ph [protected]

Pure It — great service

Great service frio m pureit

Pure It — GOOD SERVICE OF HUL

Dear Team,

I am user of purifier name of PUREIT (RPB[protected]) and i am very happy from HUL service and this product. i am useing this product from last 10 months. i have ask you all plz mantaion the same image.

Regards
Ashish.
[protected]
Karnal

Best Service from Pureit HUL in Lucknow City.

I am Sanjay. Every time while replacement of Battery, i got wondorful service from HUL for Pureit. Really this is best class service given by HUL amongst other consumer durable companies.
Thanks/Sanjay Lucknow. my pureit Number is RPM[protected]

Hindustan Unilever/ pure it water purifier — Poor service

Booked for battery kit on 13/11/10 . Promised new battery kit within one working day but still today ( 19/11/10) no replacement. So before buying pure it water purifier please take a note of this

Dear Kamath,

This is with reference to your below mail and the concern you have with the GKK Replacement of your Pureit.

First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit  Team

Pure it, water filter — durability

Hi,

I am S. Sujatha from Chennai. My customer ID is [protected] and internal id is 30143602. We have using Pure It water filter for the past 4 years, in my 4 years experience if find that the carbon block goes worn out easily when the battery is still in good condition, so we are forced to buy a batter just because of that carbon block. It would be nice if the carbon block alone is sold separately.

And one more thing is that we ordered the plastic water collecting container through customer care since we broker our old one and they asked us to wait for 2 days and if we don't get it to collect in the particular regional office, but when we went there, they said they don't have any link with the customer care at all, then what is the purpose of having customer care.

Dear Ms.Sujatha,

This is in response to your earlier mail regarding the concern you are facing with Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.


We would also request you to confirm us regarding the resolution of your concern.

Thank you for your valuable feedback and suggestion. We will surely consider your feedback and forward it to the concerned department.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]

Rest assured of continued support always.

Regards
Pureit Team

Hindustan Unilever - Pureit — Improper services

My name is Dr Hemang Desai and I am using Pureit since last one and half year. Problem arises every time at the time of changing of baterry kit. We are at Rajkot and your call centre is at Ahmedabad. There is no facillity to purchase baterry kit from Rajkot. So every time we have to call to your call centre and they are not responding for 4 - 5 calls and we have to wait for 15-20 days to change a baterry. Though local person at Rajkot have parts in stock, he can not sell it to us on our request directly without instruction from your regional office. There must be local dealer, from whom we can buy new parts without informing you at call centre.

Dr Hemang Desai
Rajkot.

Hi, This is MAYURESH M MORE from panvel.I am running to medical&general shops in panvel.I am not satisfied with the distridutor of Hindustan uniliver you have appointed in panvel.One of my medical shop is just starting a week before.But still no one has come to visit to the shop for taking the order.I have to called them almost 2 to 3 times a day for visiting the shop.All the time they given me the answers like someone will come today evening, tommoro or day after tommoro.AND THE MOST IMPORTANT THING IS THEY ARE NOT VISITING TO MY OTHER SHOP NOW ALMOST EOR ONE MONTH.All the time we have to call them for sending the salesman to the shop.they are allways gives us the excuses.I hope u will take the option as early as possible.the official distributor`s name for hindustan uniliver in PANVEL is PATEL DISTRIBUTORS.

damage of filleter

Hindustan Unilever — service charges

at the time of installation of new pureit water filter, i was assured that no service charges will be levied at the time of changing new germkill battery at my home but i had to pay Rs 30/- at the time of change of germkill battery on 26 November 2010.

Dear Jaya Paltan,

This is with reference to your below mail and the concern you have with query regarding your Pureit .

First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit  Team

Hindustan Unilever Pureit — Customer Service PureIt

I am a PureIt user and am utterly disappointed with the customer service of this company. I had ordered a PureIt germkill kit and it was delievered the next day. Right after that the filter stopped working. It would not filter water and the stopper in the middle compartment seems to be broken (as per the engineer who changed the kit). I have registered 3 complaints with the PureIt helpline but to no avail. I had called back twice to confirm they had registered a complaint and was told that it was registered. To add further, everytime I called after that I was told that the complaint was not registered. Today, 24th March, I called at 7:30pm and spoke to a customer service rep, was told that the complaint was not registered and that they will take it again. To my disappointment, when I called again, I was told that the complaint was not registered. And when I told the rep that i would complain to the consumer forum, i was told that I may go ahead and do so.

This is heights o[censored]nprofessionalism and that too from a company like HUL.

I would like someone to contact me regarding this, otherwise I will take this up legally.

PS: I have not received a single sms regarding my complaints.

Lakshman
+[protected]
A Dissatisfied PureIt user.

I finally got this fixed. I spoke to a manager at customer service and got this addressed on priority. To my suprise, i received 4 phone calls asking about the issue with the Pure It fiter.

Dear Sir,
This is in response to your mail regarding your Water Filteration Problem.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place and rectified the Water Filteration Problem upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]

Rest assured of continued support always,
Regards
Pureit Team

Hindustan Unilever - Pureit — Worst Customer Service

This is with regards to the germkill kit of Pure it by HINDUSTAN UNILVER LTD.


This is one of the worst customer service I have ever been through in my life. These guys have zero respect towards customers, they never deliver your GermKill Kits, million times you got to call them which by the way goes to automatic response and if you try to contact them through their website, response is zero there too.


This is product which is used for daily purpose (water) they cannot delay, wherein in my case it is still not delivered at all.


I am regretting so much to waste money on this product, I would suggest friends no one buy this, its a stupid product first, and secondly one of the worst customer service you will every get.


Points I noted:
1) Problem started from first day itself i.e. the salesman who came home and delivered the product has not given us the bill, its almost nearly 2 yrs now.
2) Germikit delivery boys have no decency how to behave with customers.
3) You order germikits, and they don’t just come home nor call and ask address, they keep giving missed calls for you to call them.
4) These boys are not taught how to behave with customers, woman at home are never safe if they are alone.
5) They demand extra fees.
6) These delivery boys are not from company, they are from local agencies who are least interested in customer service nor have decency to behave with customers.


I strongly recommend people not to buy this product, 1 or 2 more thousand you get nice filters or lot of other automatic products are available in market, go for it...

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We will be keen to get your issue resolved on top priority. Please do forward your contact details so that the issue can be resolved up to your satisfaction.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com )
Manager-Consumer Communication & Analytics

Pureit Hindustan Unilever — no response on complaints of leakage of tank

i have bought a purit water purifier 15 days back and it container is been leaking since then i have complained to the purit customer care services since then but no response have been taken yet every time when i call then they say me that their technician will call me and visit my place to resolve the problem but from last 12 days no response has been taken.

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

i'm purcheses new pureit compact 1 Aug 2011 night and I face its problems water tank overfllow within one day 2 Aug 2011.
I'm call customer care and phone charge over 40/- Rupees how its possible many time call customer care. compney made people full.

Pureit Hindustan Unilever — germy battery kit early red signal

I have purchased germy battry kit of hinudstan uniliver pureit on 7.08.2011 and same was shown red signal in the end of August 11 i sent several email to the company and complaint made three times on their toll free no.[protected] & they sent me my complaint no.[protected] and their representative vistied and checked the product and told that there is some mfg. problem and i am trying to replace it with new one but till today same is not replaced.

Dear Sir/Madam,

This is in response to your mail regarding Germ Kill Kit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Regards
Pureit Team

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar

Dear Sir,
This is in continuation to concern mentioned in your blog regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries. You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar

Hindustan Unilever — service

We have logged complaint with Hindustan Unilver three 6 days back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number from Bangalore, We have been following with their Contact Number [protected] for the past 6 days. He is also not taking any initiative. meetings
. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.

Hindustan Unilever — Service

Dear Sir,

I have purchased your product on 29th May. After three days, I called the your representative for water problem, that person changed Germkill. Within 30 days, Germkill became red. I was not getting your toll free number. I got your number on 16th July and lodged the complaint but till date no service has been provided by you. I had purchased the Water Purifier from Mr. Manoj whose mobile number is [protected].
--
Thanks & Regards
Diwaker Kumar Pandey
Mob:- [protected]

Hindustan unilever/Pureit Autofill — Pureit Autofill Complaints - Worse after sales service

I have booked a germ kill battery kit on website of pure it, a water purifier of Hindustan Uniliver on 3rd June 2011 and got the booking no RFS/454739. When I didn't get any update then on 10th June 2011 I called up customer care to have some update, they told me that the previous no is incorrect & gives me the new order booking no-RFS/4688**(I don't remember) and have committed me to give the service within 24 hours from my call. I have make sever calls to the concerned customer service & on each call they assure me that my order have been booked and I will get the germ kill kit with in 24hrs, but there is no further response from there side. whatever after my last order booking they didn't yet respond me & didn't delivered me the germ kill battery. On my last call today 15th June 2011 I had a talk with their supervisor Saurabh Raghav and asked the reason, he told me the same thing ""Apologies" and need to check with the agency, i asked him several times that why you haven't checked it yet and then i got the same answer "apologies". I am feeling quite harassed by the worst responsibility to the customer by the company.
i don't need any apologies but need to know that where is the gap?????

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar

Dear Sir,
This is in continuation to concern mentioned in your blog regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries. You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar

Dear Team,

I purchased 12 Litres capacity Pureit Intella last year and now the germkill kit now available in hyderbad . I allready waisted so much time to find out but no luck.Please help me on this.

Regards,
Nitai Das
[protected]

12 litre intella kit is not available at any shop in Ajmer, Rajasthan. My address is 106, bank colony, kayad road, Ajmer, Pin-305023. Can I purchase it via online? Help me.

Surajit Acharya
Contact no : [protected].

I had purchased 12 Litres capacity Pureit Intella 2 year back. last year i got Germkill kit online from ebay but I want to change again the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them it is also not available online at any site.
please do the needful.
regards
kushaldeep Jindal
[protected]
Angul

I own a Pureit Intella 12 litre but am unable to get its battery/germkill kit.Please guide me how and from where to get it
please do the needful.
regards
Sunil Raina
[protected]
[protected]@yahoo.in

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed. At Pureit, we treat each complaint on a priority.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar

Pureit Marvella — water have sediments

I have purchased a pureit marvella from j block new alipur and it is not at all safety for its giving water having sediments.I deny their 1 crore safety challenge and give them the proof .Ihave complained more then 30 times in 7 months regarding this but theres no response.M from southcity garden kolkata 53.my contact no-[protected].
A prompt action in this regard will be highly appreciated.
Thank you

Pureit Marvella — IN JUST 3 MONTHS BATTERY EXPIRED ,DAILY CONSUMPTION 4 LTS ONLY

OUR CUSTOMER ID:[protected], EVEN AFTER 4 DAYS NO PERSON TO ATTEND THE COMPLAINT.MY CONSUMPTION OF 4 LTS OF WATER EVERYDAY & APROX 3 MONTHS ONLY HAV PASSED & BATTERY HAS EXPIRED.HUL IS MAKING FALSE ADVERTISEMENTS & SUPPLYING SUB STANDARD PARTS/BATTERIES/APPLIANCES.NEEDS TO SERIOUSLY LOOKED IN FURTHER TAKING THE ISSUE AT HIGHER LEVEL.

MY CONTACT NO[protected]

HUL/Pureit — No After sales services

25/07/08

I agree to the lackk of services provided by the company. I had a bad experience in this regard. I bought Pureit unit and at the time of delievery i was assured by the incharge that their person will regularly visit for cleaning and maintenance of the unit. Nothing of that sort ever happened. After 3months o[censored]sage I needed to replace the kit. On calling the incharge, he directed me to call the heelp line no. as company policy has change. As per him their service engineers get TA paid by company if complaint is lodged at that no. I did so and was assured by the customer care executive (a lady) that kit will be sent and replaced the next working day. No one turned the whole next week. ( I had called on Saturday 05/07//08). I called again on Saturday 12/07/08 and to my surprise, I was told that my request was cancelled. No reason was given for that. On repeatedly asking for the person responsible to do so I was told that my complaint will be forwarded and kit will be replaced on 1407/08. Again a week has passed by and no one has turned up. The unit is useless without battery. And feel cheated. I would prefer my unit be taken backk and money refunded as I dont want to keep any liason with an organisation that is so callous towards its customer and consequently towards itself. I have all the details of names of persons and their phone no. and time of interactions with them, with me. If any body is listening………

i fully agree ther is no after sale service. they are just not providing the srevices promised by them

HUL Pureit — Disgusting Customer service

Very disgusting customer service. I have purchased the Pureit water purifier. The replacement of battery takles ages. No one bothers to respond to your request. You can use the product once and dump it as HLL will not bother for after sales service.

HUL Pureit — full service

I buy new battery,before one month,but water is no filtered,i tell so many times at perambur service centre, nobody listening. so pls send one service man,service my pureit water purifier,

HUL/Pureit — unable to login

Sir,
with the password provided by u I am unable to login .so kindly sent the correct
password to my mail_id which is mentioned in the above.

my login id is (ronanki 150627)
and password :- (Rona150627)

pl,check out the same.

Regds.

Dear Ronanki,

Please send a mail to Pureit.[protected]@randstad.com.au with your DISC ID/DEPUTEE ID.

We'll do the needful.

Thanks.

Pureit.care Helpdesk.

HUL-Pureit — Good Service

Hi,
I am using Pureit from past one year and i've very good experience with the service given by the company and the product, this is a very good product and i am not falling sick now a days.
i suggest to every one to use Pureit.

Sai Kumar
Seethafal mandi,
Secunderabad,
Hyderabad.
Andhrapradesh,
India.

HUL — Good Service

Hi...

I have brought 4 pureit from your Company 4 years back..

Nowadays realy very good service gave by your company...Pureit is very useful to my & my relation family. Thank u very much..

Regards
M.Prabhakaran
Chennai-600117
My No-[protected]

HUL/Pureit — Part not received from last 7 days

Dear Team,

I ordered pure it below chamber on 3rd Sep. As per Hull/Pure-it services they commit 2 working days time, But it not received so far.....

Below are details..

Registered phone # [protected]

Thank You
Bhagawant Singh

[protected]
[protected]

Dear Bhagawant Singh,

This is in response to your mail regarding Dwell chamber order.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & replaced the Dwell chamber & trust the replacement had been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Regards
Pureit Team

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Hindustan Unilever / PureIt — non functional tap

We had purchased the hindustan unilever pureit on 5/8/2008. The outlet/ tap of the machine has been underperforming since the beginning, but we ignored it hoping that it was a slow starter. However the problem has been consistent for the past 3 months. The company is very prompt in sending servicemen in case of replacement where payment has to be received. But any issue under the guarantee period & the aftersale service changes completely.

Hindustan Unilever / PureIt — Same Problem Persist After Repairing

Dear Sir/ madam,
My name is Bahrat Kadam.Earlier I am purchase pureit, water filter of Hindustan Unilever, my customer ID [protected]. I have been asking a service for this product from past 3-4 months. Every time I call them the response I will not get is their executive at home before next day evening. But they fail to attend same. within 48 hours. Problem frequently arises. They keep on promising the same on each call but there is no response in spite of several remainders from me.
Kindly look into the matter on top priority

Dear Mr.BTKADAM,

This is in continuation to our conversation and the concerns mentioned in your blog dated 28th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 30th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

hindustan lever pureit — Regarding

Dear Sir
I need a battery for proper functioning of my pure it(hindustan Lever). for this i have complaint 3 times and complain nos. are C[protected], C[protected], C[protected]. But after more than 15 days nobaody from company has come at my door.
thanks
kumar abhiranjan

Dear Sir / Madam
Thank you for taking the time and effort to reach us on your concern. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed. At Pureit, we treat each complaint on a priority.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed. At Pureit, we treat each complaint on a priority.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

hindustan lever pureit water purifier — delivery of germ kit

Dear concern,
Sir we used to drink the water using pureit.but now it is not working properly due to time expire of germ kit .pls send the serviceman to service the purifier using germkit.our contact no:[protected].address M.V.Iqbal,#4/158,4th main street,shanthinagar,palayamkottai,Tirunelveli-02.

Dear Sir/Madam,

This is in response to your mail regarding your Germ Kill Kit order.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Regards
Pureit Team

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Dear Sir,
We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. Our customer care executive visited your place and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Dear Sir,

Can you please tell me which part do use(same like chock it is in blue color) to remove the bacteria.


Thanks & Regards,

Anil A Bhambore

Hi team

We hve purchased an germ kill kit for puerit classic. But while changing it a part of puerit broke. Kindly reply i[censored] can help us regarding the same

Waiting for reply