PureIT / Hindustan Unilever Complaints & Reviews

This is Sudhakar from Hyderabad. I am using HUL Pureit Marvella RO since March - 2013. Recently We observed CSF alarm and device was stopped working. We opened a case with pureit helpline and service person replaced CSF filter and charged Rs.1625. Device was started working but it is taking more than a day to fill the tank. I have opened a new service ticket with pureit helpline and they confirmed that they are going to fix the problem in...

Dear sir

I purchase a pureit water purifier of the PUREIT ( Hindustan Unilever) One Year ago. and i call to shopkeeper where i purchase the purifier for the installation of the machine. and he confessed for come a executive and made a call any executive for confirm address but he will not come. after some day when he will not come i installed the machine but after expire of germinal. i purchase a new kit of germikil and again...

Hi, my nama is Rajpal and I purchased Hindustan Lever Pure It water purifier 8 months back. It's very bad product .Never go for it. It has water leakage issue always .and the customer care response is so poor. i tried calling customer care 5 times, they continuously drop the call after picking up Rajpal [protected]/[protected]...

Sir, I got a Pureit battery replaced on 7/6/2013 from Diksha enterprises lucknow. While in 3 to 4 days only, the germkill powder dropped to bottom. On contacting Diksha Ent. the customercare person Arun kept on saying that it was defective and he'll replace it in 2 to 3 days. After weeks of trouble, I filed a complaint on the complaint no. of Pureit company. then a person Vikas came to see. He told me that he will check with Diksha and...

Dear sir/mam, 1. I have ordered (RFS/3349469) a Germ Kill Kit (GKK) of pureit intella model on 03/10/13. 2. on 05/10/13 i got a call from dealer(vikroli, mumbai) that due to shortage of stock he will deliver the kit on 08/10/13. 3. till 10/10/13 no response from dealer(vikroli, mumbai), i call to helpline and complaint (c[protected] about it and rebooked (RFS/3370252) GKK. 4. on 14/10/2013 the dealer call n tell i have to pay for the...

Hi Iam Rohit from Cochin and have been using Pureit water purifier for the last three years.It is a very wonderful product.Its gives of water of high quality.I and my family members drink only pureit water as it is not only tasty but keeps us away from health problems.The service provided by Pureit is excellent.Last Monday my purifier had developed a low filtration problem.I immediatly called the service centre for rectifying the complaint.The...

After changing the battery in May Pureit has been repeatedly getting moss (algae) in the bottom transparent chamber. Even after cleaning repeatedly it is reoccurring. The customer service person says battery is defective and algae is due to sunlight (in the month of July in mumbai). Also tells me I have to procure new battery but tells me it is not guaranteed. So if it doesnt work even the next day I have to procure new battery by paying...

I had purchased 12 Litres capacity Pureit Intella last year. Now I want to change the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them, because company has stopped selling this product. Now I have checked their site for purchasing the kit online, but there also, they are not providing the same. please register my complaint, as if every year they are going...

I HAVE A MARVELLA RO WHICH I BOUGHT FOR ABOUT RS 12500. 2-3 MONTHS AGO THE COST OF CSF KIT WAS RS 700 NOW IT HAS BEEN INCREASED TO RS 1500. COMPANY KNOW IF THE CUSTOMER WILL NOT BUY IT THEN THE RO WILL NOT BE OF ANY USE . SO RATHER THEN WASTING RS 12500 CUSTOMER WILL HAVE TO SPEND MORE THAN DOUBLE ON THE CSF KIT. VERY POOR AND UNETHICAL PRACTICE BY HUL . REGARDS GUPTA NARESH email: [protected]@yahoo.co.in #[protected]...

Hi, The water purifier has started leaking again! Within two days of changing the CSF by the so called experts, the water is leaking out of PureIt Marvella UV and what's even more shocking is that this is happening even when the device is switched off and so is the water connection. 1. Within 8 months of purchasing, this is the 3rd time complaint for leakage 2. Twice the float was changed 3. 2 times the CSF lamp had gone...

Dear Team, I had log the Complaint on the Toll Free No of Pureit Water Purifier on 13th Aug but till date no resolution from their side,Continually I making the call in Toll Free Number but not a single Representative came to resolve the issue the message came on my Registered mobile number where they give detail about Adresss of Service centre and contact number of the Technicain but I am Surprised that the given No. is not in Service...

Booking of Rs 790 pack 10 august 2013 First complaint 15 august 7 pm 2 nd complain 16 august evening 3 rd complain 17 august on line 18 august first time 5:30 pm phone come from mo. no. [protected] & they have promised to send person on 19 august I have also called to service provider same day on mo. no. [protected] , they have promised but zero result. 19 august both the mobile no. No response /not attend . 19 august phone...

Hi , I am Rahul R from Cochin,Kerala.I would like to thanks service team of pure it for their quick response against my complaint-leakage in pure it, so i call to local service provider Mj Agencies at Cochin yesterday evening at approx 5.30 and within 1 hours. The Service technician expert come at my home. He explained why it was leakage and asked me for kit replacement. I told him to replace it, he replace it within few minutes . And...

Hi,
I order for GKK on 15.08.2013 by 9:30 pm & I got a reply on next morning by 9 o clock. I had received all the detail of service provider: [protected]. I really appreciate the service that on 15th of aug people took my order & reply on next early morning. & in that also mention if we will be not able to delivered within 72 hrs u will get a GKK free. Now I said myself it is fine if I will get later on as well. Because...

I am having a pureit classic filter at my place. I ordered for a germkill kit on 14/4/2013 so the representative came to my place with a new kit.He told me to go for 3000 litres kit instead of 1500 litres one which i was ordering previously.I daily keep maximum 3 to 5 litres of water daily in the filter ,as i am the only person at my place drinking the water from the filter,so in one month maximum i will use 100 to 150 litres of water.br...

Hi,

I would like to inform all the users that I am using Pureit from past 4 years and I am very much satisfied with water quality and serivce, so far so many times i called service prople every time they attended and resolved the issues on the same day. I can say it the best service i got so far.

best regars
Sanajay
kurnool...

Hi Team,

I Baught pure it purifier last month & now im facing issue with it. I
Called on helpline no.
[protected] & [protected] they registered my complaint on 22nd but
have not send any complaint no. even no person came to my place to fix
this issue. request you to resolve the issue on priority.

My Contact no. is [protected] & [protected]
Add:- C-50 Rama park,...

Hi,

I am from Warangal and recently gifted a Pureit to my parents they stay in my home town. I was bit worried about the service becasue keeping the look of the product and the company I decided only Pureit, but thanks to HUL for providing excellent service.

If we have any doubt or complaint they are present on the same day.

I feel I've taken a right decision by choosing Pureit.
br...

Daer Friends as I have purchased pureit marvella 2 months Before after that water tanck has been burst then i have complained to customer care 6-7 time but i have not recieved any response from Company till date water tank is not been replaced also service of companey is not good so i would request you to not to purchase pureit Products....

I am Dr Sanjeev T Patil from Aurangabad (Maharashtra) I had purchaced Pureit water purifire about 9 months ago ,as per company indication i changed its Germ Kill Kit it was working Ok till last week but as it had started leaking immediately taken discision for a service call to companys toll free no.[protected] on 16th June 2013 at morning 9.30 AM .Company telecallar admitted my complaint and given me Customer ID
[protected],Complaint...