PureIT / Hindustan Unilever Complaints & Reviews

Dear all,

Thank You very much for your support in addressing our issue on priority. Your prompt assistance is much appreciated & brilliant
The Service provided by anantapur Pure it service Team is brilliant; I hope no other Company can provide this kind of Service I Bet,
The Reason I am writing mail is I Gave a Call To Customer Care On Saturday & they said that Technician Will be coming on Monday Because of Sunday holiday, I said ok & but the Technician called me With in no time, & asked what is the right to visit, I said Can u come Early Morning 6.30, On tomorrow I. e (Sunday) He said yes &Came Solved My problem
This is really admirable because being an Employee I will be only available on early mornings Sundays
After all Pure it cost is 3200, But Still service is World class

Thanks again
Mabu sab
[protected]

i souvik chatterjee, purchesed a pureit water filter on 12/03/2010, initially water quality was good, at that time iwas live in durgapur(W.B), but resently i am sifted from durgapur to hirmi at chattisgarh district, now i am facing some problem regarding water, the colour & teste of water has been changed. in this place no of person suffering from jondish, so i am affried, wheather i am purches a RO system to avoid this situation or that pure it will give me helthy & testy water who will asure me? kindly solve this problem ( may be due to calcium hardness ).
my mobile no is [protected],


regards
souvik chatterjee

I have purchased pure it Auto-fill 23 litrs. classic model @ Rs.3200/- from Star Agency Salem on 13/07/2012. Auto fill New device MSBAF 00042182 is the product No. Tax invoice No.2270. Water overflow. Dealers service is very poor. please do needful

Hi Pureit Team,

I am Anand, from mallpur, Hyderabad,Andhra Pradesh.I am using the
product for the last two years ,i am fully satisfied with the product
and excellent on time after sales services. in
from ENRICHVIBES SISTYEM LSP which is presently take care of mallpur
area service, I ordered battery in the morning time around 9.30am,
I wondered they have delivered within 3 hours time .
I really appreciate hindustan unilever and very good service support .
My family is happy in using the product.My best wishes to all who work for pureit .

Thank you and keep it up

Thanks & Rgards

ANAND REDDY
[protected]
MALLPUR
HYDERABAD

DEARS PL read this.

I am J.Navateji. I purchase HINDUSTAN UNILEVER water pureit in 2011. In my city so much water problem is their. The municipal ( TAP

WATER) comes very green water in house. So much water problem in my city to drank this water. when i was purchase pureit. my problem is

slaved. To-DAY i am walking on the road. Pureit service TL. and his team. i see to. and asked the Kitt, (GKK). he taken my adress. Within 25

mints he changed the kitt (gkk). in my house.

I am so much happy for the service and to this very good company. so much happy for this. some adress to given to services team to change

the kitts.

ONCE AGAIN THANKU VERY MUCH.

NAVATEJI. J

KHAMMAM.

Water not coming. After complain some person came to home and demand from me Rs.50 for servicing.
when my Battery is normal why I give you Rs.50 for servicing? Which is your fault. Is this yours customer care???
My complain no :-C[protected] dt. 13/07/12.

I HAVE A PUREITT MARVELLA WATER PURIFIER.I HAD ORDERED A GERMIKILL KIT ON 7 JULY SATURDAY AT 4.50P.M. THEY SENT ME A MESSAGE BACK CONFIRMING THE ORDER.IT WAS WRITTEN IN THE MESSAGE THAT IF I DO NOT GET THE KIT WITHIN 72 HOURS I WILL GET THE KIT FREE OF CHARGE.THERE WAS NO OTHER MESSAGE REGARDING THE SAME .ON 10 JULY I RANG UP THE PUREITT CONSUMER SECTION AT 6.30 P. M. REGARDING THE SAME.THE PERSON AT THE OTHER END ASSURED ME THAT SINCE 72 HOURS HAD ALREADY ELAPSED SINCE GIVING THE ORDER I WOULD GET THE KIT FREE OF CHARGE.THE TECHNICIAN FROM TAJ SERVICES(MR.ANGAD) AT GORAI CAME TO MY PLACE AT 7.30 TO CHANGE THE KIT.AFTER CHANGING THE KIT HE ASKED ME TO PAY RS.650 WHICH I REFUSED.I THEN TALKED WITH HIS BOSS MR.IMTIAZ WHO REFUSED TO LISTEN TO MY COMPLAINT.I WAS ON THE PHONE FOR HALF AN HOUR BUT THEY REFUSED TO LISTEN TO ME.LEGALLY SINCE 72 HOURS HAD PASSED AFTER ORDERING THE KIT I AM ENTITLED TO A FREE GERMIKILL KIT BUT THEY REFUSE TO LISTEN TO ME.PLEASE HELP.THERE IS NO DRINKING WATER IN MY HOUSE SINCE THE LAST 3 DAYS.I HAVE BEEN ORDERING BOTTLED WATER WORTH RS.200 SINCE THE LAST 3 DAYS.WHAT SHOULD I DO FOR THIS HARRASEMENT?PLEASE REPLY.

ANAND SHROFF

My phone no. is [protected]

We are facing an issue with PureIt and have had no luck in contacting your customer care. Algae is developing very fast in our transparent chamber. We were advised by everyone not to buy PureIt but we still went ahead with it, given that it is Hindustan Lever product. Can we please have someone look into it? This is more dangerous as compared to unpurified water.

Algae develops with 2 days of cleaning.

Hello,



We purchased Pureit Marevella RO Water Purifier on Date of 7/2/2012 now we are facing problem as the water taste has been changed.we are facing these problem from past one week i have raised complaint on puriet Custmarcare twice 4/7/2012 within 24hrs wewill send technical person Cutamercare people said no one came or called and again 6/7/2012 i raised the complaint again so i requst you to send techincal people to reslove the problem. as salt water which we cant able to use from one week.

I purchased one year back Pureit Compact which was working okay but while cleaning it, an "ear-shaped" part in the middle chamber behind the battery kit broke and as a result filtration stopped. So i called the helpline to register the complaint. At first i was told that within 2 days, a technician will be sent. But no one was sent. I again called after a week and again the same thing was told. It is now almost 20 days and no one came to attend it. I am left with no other choice but to think of purchasing any other water purifier, but no more pureit again.

I got Marvella Pureit RO a month back and the product delivery from reliance was quick. The installation was quick but then the product started leaking. Customer support has still not responded after 5 complaints and their helpline is most of the time trying to convince you that they will ressolve the problem and never do.
They also mark complaints as resolved without resolving them and every time raise a new complaint which should be a worry for Hindustan Uni lever.
In short if you want a product that is worth buying then pure it is not the one. If the support is not good you should not risk spend so much money on the product.

Hi Sir,

My customer ID is [protected] for Pureit water purifier. I ordered GKK on 29/06/2012 with order number RFS/1921813. This order was forwarded to service provider: [protected] Arian Enterprises LSP service provider. While there is lot of delay for providing me GKK, today it has crossed promised 72 hrs limit also. In the meanwhile I tried reaching the dealer on given contact number in the message "[protected]", but it was always switched off. I also registered follow up complains on customer care but nothing happened. Today after one more call to customer care I finally got the call from dealer.

I told him your company policy is to provide free GKK if it has not reached within 72 hrs. He almost threatened me "I am the only dealer in this area, If you want to get GKK, pay me else you will not get it". When I asked about why phone number switched off, he told me that how can he switch on the phone number which is always ringing. So how could I connect to dealer and get the information about GKK on time.

Drinking water is absolute necessity and I am boiling, cooling and then drinking it in such hot days. HUL has brand image not only in India but every where and such dealers may ruin it.

Please take this case and help me to get it as soon as possible.

Thanks,
Akhil
Ph: [protected]
email: [protected]@gmail.com

I KS Venkataraman, requested HLL PUREIT water purifier kit over toll free no. Order RFS/1848151 was placed on[protected] and confirmed by company. Message received that it will be delivered and fixed by local agent at Vadapalani, Chennai within 3 days, else they promised, it will be delivered free. On 17-6-12, I received message that kit is delivered as per PUREIT promise. No such kit received and no response from local agent.

HLL Pureit tall claim and promise --All seems to be gimmick. Can they look at it and address.

I purchased a Pureit auto-fill on Feb 25, 2012 in Pune and had no issues until last month when a crack developed on the bottom of the base chamber and leakage started. I lodged a complaint at Pureit helpline and was assured that it will be taken care within 48 hrs. Surprisingly I did get a call from the local servicing partner the very next day and I was assured that the issue will be fixed as an FOC (Free of Cost) replacement as the piece was in warranty. Nothing happened after this for 2 days when I called back requesting for updates. I was told that the technician would be visiting on the same day whereas he actually visited another 2 days and 5-6 calls later!! Again the same promise was made that the piece is covered in FOC and hence will be replaced.

The situation changed after this. Nobody called me to inform on the status. I ended up calling several times to the technician but never got a clear answer on whether they will fix the issue or not. After a lot of pursuasion, the technician finally admitted that they won't be doing it FOC even though the warranty is valid. He was apparently guided by his boss (the owner of the local distributor) to tell me that since I had been using it for 2-3 months, I only should have done some damage and hence now I have to buy the component from them. I tried to lodge a complain with Pureit on the helpline again and again but they kept redirecting me to the same local service provider.. Finally I gave up and used M seal!!

The cost of replacement wasn't a lot (they asked me to pay around INR 400), I could have easily purchased it but I didn't want to pay to a fradulent company.. Had the warranty period got expired, I would have paid anyway. I am very surprised to see this behavior and never really expecting this treatment when I bought the purifier.

Hello, my name is Isaac i have purchased PUREIT some time back and recently pure it people have changed the kit with in it (germ kill kit) it worked for few days and now its not purifying i can see dirt and even some green stuff which am not sure of inside the tank (that means after purification process) , i called pureit help line many times but with no resolution to it even i have mailed this issue to pureit but still no response, now its more than a week, i told customer care that i will update this issue on the consumer forum still no resolution to it, so its my honest request to all the readers please never ever think to buy PUREIT coz it will take you hospital with many familiar diseases, these people are showing cheap marketing trick as you know 1 crore S*** , even i thought no company will put this big amount for purifier and thought this would be gud and now i came to know the trick behind it so PLEASE PLEASE DONT PURCHASE THIS PIECE OF S***

complaint no. c[protected]
Isaac

Dear Sir/Madam,

I am Miss. M.Rajeshwari from Chennai.

Recently My mom bought ‘Pureit Marvella’ in one of the shops at Redhills, Chennai in the name of Madhusudhanan.

Now that, I wish to bring to your notice that the Appliance which I have brought is not in good condition from day one. I wish to report that the tool has been at fault since the time I bought it.

The problem identified is leakage of water. Even after reporting it to the shop as well as the service centre many times, no proper response is given from the company.

I would like the company to either attend the problem immediately or I wish the money to be refunded to me at the earliest. Hope so you will take necessary step regarding the complaint.

My Mail id is [protected]@gmail.com

Yours Truly
M.Rajeshwari

Pure IT is fraud. We ordered Germ Kill Battery from PUREIT in April 2012 along with Jar. They delivered Jar and battery was not delivered. AS per SMS they will provide Battery for free if not delivered within 72 Hours. They simply closed the order without delivering it. We placed couple of order with Pure IT after that. Every time they close the order mentioning address is not correct. If address was not correct how they can deliver jar to our place. They are not interested in delivering battery. Even after 2 months (now June 2012) we have not received battery. This company is not service oriented. We made a big mistake by purchasing Pure IT.

Hi Iam A.PRAMOD..My no.is [protected] .I am, using pureit for the last 2yrs. last month i ordered new battery kit. After replacing the battery kit my pureit have a leakage in bottom . Several times we complained in the customer care, and they send a person from ( V care service centre..ANNANAGAR) to rectify it. They told that a washer needed and there is no stock of the washer in their service center. we again called them for the service and the customer care not taking the complaints also. Our before complaint numbers are ..[protected],[protected],[protected]...

Hello I am Mrs. Paromita Nandagiri frm Pune Air force station Lohagaon. I had placed order for germ kill kit on 5th june2012 but no one has turned up till today[protected]. Then i have put thrice a complaint in their customer care service n always they said that within 72 hrs their executive will turn up but yet not nothing is done. I am facing lots of problem because of it. I have been using pureit since two yrs and not a single time they have come and replaced the germ kill kit on time. They know to make people fool to show their adds on T.V but after that their service is very-very poor. So, i request you to kindly do the needful. Thanking you,

Mrs. Paromita Nandagiri
Air force stn lohagaon pune

Water has been leaking for one month, since the battery kit was changed. The complaint has been attended for three times, but still the problem is not solved.Kindly do the needful to rectify the problem permanently.


V.babu
!4/1 1st floor
5th steet rajaji nagar
Villivakkam
ph-[protected]