PureIT / Hindustan Unilever Complaints & Reviews

POSITIVE

res sir,
i use pureit since2009. when i see the half red light indicator i change the kit, but first time i have problem and up till i have not received any service from your company.i purchase pureit turbo kit 2250lit from ARIHANT ELECTRONICS, on dated[protected] but up till battery not shows the red mark water filter process is done.i lodge my complaint on date[protected] our id no is [protected].I purchase pureit[protected] and our customer id is [protected] by name adv sudha n sahare.If your not prvide service to me as soon as other wise i go to consumer court and show a live demo on media on maximize channel how the company make fool to customer.

My Name is Narendra r sahare contact no is [protected] and e-mail id is narendra.[protected]@gmail.com.

Thanking you
Place;-Nagpur Narendra r Sahare
Date;[protected]

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
This is in continuation to concern mentioned in your blog dated 10th May 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 12th May and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries. You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
This is in continuation to concern mentioned in your blog dated 2nd May 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 4th May and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

hindustan pureit — battery life expires every 3 months

sir i am a customer of hindustan puyre it. my customer id is[protected].my pureit battery life is expired within two months.
first time it lasted till 6 months but this time onlu 2 months.

i have given the complain to ur customer care no. [protected].
but there is no responnce till now.
i have given the order to replace the battewry also there is no responce.
till today it is 2 weeks past i have given the complaint.
but the execuitves a not coming to change the battery.

i m fed up by calling n calling them.
plzzzzzzz take some action and replace the battery as soon as possible.
we r habituated of this pure it and now we drinking without filter water, and it is effecting to our body also now.
i have spoken 4 costmercare executives and one therir senior head santosh.
plz do something and replace it fast (the battery)

bettary exchange to 28478557 your customer car service

Dear Swaminath,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. Due to some technical reasons there is a change in polisher size, we hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Pure It — HUL CHEATING

Water leaks from the battery, entire house gets messup, Battery not supplies not in time, Very poor responce all this is not the standard of HUL.

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. You are our esteemed customer and will assure you the best service. We will be keen to get your issue resolved on top priority. Please do forward your contact details so that the issue can be resolved upto your satisfaction.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.parkar @unilever.com )
Manager-Consumer Communication & Analytics

Dear Madam,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. With regards to your concern of changing the pleated filter every six months, the age of the pleated filter will be decided on the usage and water quality and need to replace when it turns to brownish color to get safe and pure water. It is not mandatory to replace it every six months. We will be keen to get your issue resolved on top priority, please do forward your contact details so that the issue can be resolved up to your satisfaction.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. You are our esteemed customer and we appreciate your invaluable feedback. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. We are glad for your continued trust with pureit and will assure you the best service. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Madam,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. Our customer care executive visited your place on 20th March 2012 and resolved your issue. And we trust that the solution was satisfactory.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. You are our esteemed customer and we appreciate your invaluable feedback. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Hindustan Unilever Ltd — dealer(agent)misbehaviour to customers

sir,
Iam running four hotels named hotel mayura deluxe at thirthalli, koppa, and in kundapura from about 20 years. Ihave been using brooke bond three roses tea powder for all of my hotels from the past 14 years continously. In total my avarage purchase of three roses for all of my hotels is at 125kgs per month and yearly around 1500kgs. These purchases was not stoped at any point of time and you can go through details from your agency.
I THINK IAM THE LARGEST SINGLE CONSUMER THROUGH YOUR WHOLESALE AGENCY FOR ALL THESE YEARS AND HOPE IN FUTUREALSO.

The problem is that you have given your distibution agency to m.j.traders, kuvempu road, near gayatri mandir, thirthalli 577432..The distributer is very very arogant with his behaviour and he always forget that he is not only the disrtributor to your product but also the pramotor.He has no minimam petions to hear any problams and any enquirey regarding your products. WHEN we condem his attidude, he says you just complain to higher authorites i wont fear. There has been lot of complaints from other retail purchasers AND HOTELS regarding his attidude.
Today i purchased three roses powder and when i saw the bill the price was risan by you to 232per kg for hotel brand .just i wanted to enquire wether the price will be reduced in future or will remain same as it is too much to afford .before starting to here me he jst started to shout by saying iam not rising the price but the company.i suggested him why are you shouting at me we are the customer of h u ll long back before you took the ageency and i have telefhoned you now not for complaining about the product or agency but to enquire the price and product.But still he continoued shouting through telephone and said if you are interested in buing three roses you can buy or you stop it .iasked him who are you to tell me. is this the way to behave with the customer?
after this i went to his agency and asked about his impationed, rude behaviour with me but to my surprice he was reluctant to give any answer and again said not to purchase from him .his behaviour was like of an psychic and of mental imbalance.
I asked him the telefhone number and mail id of customer care of hull and he didnt gave the number.and to my surprice they were not displayed any ware inside the agency and i think it is against to your principles.
i came back and as i needed three roses urgently(we wont use any other brands till now) i took it from nearby retailor shop and to my surprice the price was much lesser than what he used to charge as wholesale dealer.i got it at220rs per kg(including retailors profit).
i want to know that is there any difference by your agents regarding retail sellors and wholesale consumerse.

There was lot off complaints regarding his behaviour previossly and we were not considering as we were getting good product from hull.But now we cant tolaretr his behaviour and i belive in comming future and his behaviour will halt your sales. He and HULL must think that it is the product which makes the sales significantly and not ahe agent. product comes first and agent comes next.if the product is good you get enough agents.
Iam very sorry to write these all .
Really iam very sad about your agents rude and humilitating behaviour and im thinking of changing the tea powder brand from all of my hotels immidatly as there are good other brands availeble in the market.you too have other customers in the market and my closing off business with you will not make any difference to you and to your thirthalli agent.
THANK YOU FOR PROVIDING ME VERY VERY GOOD THREE ROSES TEA POWDER AND TO MY CUSTOMERS FROM THE PAST 14 YEARS.

[protected] B R RAGHAVENDRA KARANTH
PROP.HOTEL MAYURA GROUP
THIRTHALLI -577432

i want dealar list of w.b.

Hindustan Unilever Ltd — Blockage in Pure IT

We are using the Pure IT for last 8 to 9 months now suddenly water is not flowing from filtered, please advice & solve the problem. My contact no is[protected].

Hindustan Unilever Ltd — PRODUCT ARE VERY BED

I was purchase pure it before 1month but product are not working properly,water proper not clean i was already complaints 6 time in company help line numbers but not reply at time so
i want return my products and send refund for me.

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Dear Madam,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. We are glad for your continued trust with pureit and will assure you the best service. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir/Madam,

Greetings from Pureit.

This is in continuation to your earlier mail.

First of all, We would want to thank you for taking the time and effort to reach us on your concern.

We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed.

You are most welcome to write back to us or call our helpline @[protected] or[protected] for further queries.

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Sir,
Regret delayed response, about your query on booking battery order.

You can book battery order through any of the the following option:
1. By sending Email to : pureit.[protected]@unilever.com, or
2. Website: http://www.pureitwater.com/IN just click on 'Order Germkill Kit now' link (no need to create any ID /PWD for the same)
3. By calling our our 24 x 7 Pureit helpline:[protected] /[protected]

Regards,
Resha Parkar (Manager-Consumer Communication & Analytics)

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. Our customer care executive visited your place on 14th March and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Thanks to the pureit team for resolving my marvella leakage problem.I really do appreciate your efforts to solve this matter and thanks to Mr.Prasad, Customer care, Bangalore who showed interest to visit my place and Mr. Vishwanath, Service in charge, Mangalore . For the time being its working perfectly and hope there wont be any probs ahead. Looking forward for ur quick response in case of any issues in future.
Sabeer, Mangalore.

Dear sir i have a complaint about the pureit i booked the pureit by yours tollfree no [protected] at 9 th of Aug but today is 18 th of Aug but i did not received any phone call from company and not received yours demo after that made 4 calls but they did not wrote my any c om plaint so that is the cause i sending mail to coy .

yours Dila Ram
Mob No [protected]

DHL IN CINCINNATTI HUB, STOLE MY PACKAGES
DHL IS DISHONEST
DHL LOST MY PACKAGES, AND PACKAGES CUSTOMER.
NO SHIPMENT DHL NEVER.

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. You are our esteemed customer and will assure you the best service. We will be keen to get your issue resolved on top priority. Please do forward your contact details so that the issue can be resolved upto your satisfaction.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com )
Manager-Consumer Communication & Analytics

Amazing, I have already submitted my conplaint twice on your website http://www.pureitwater.com. You people do not even give a complaint or a Ticket number for reference, people have to type all over again. And there is not reply even after 2 complaints.

My details:
Name: Vishal Poonater
Cell No: [protected]

Many I know if any one care to look into this. I am not without a Purifier and boiling water everyday.
What disgusting service, You people only know to sell the device for[protected] and ZERO in terms of service.

I WANT A HIGH LEVEL MANAGER TO CALL ME, I WILL NOT BE AFFRAID OF GOING FURTHER IF I DO NOT HEAR ANYTHING FROM YOU...

DISGUSTING.

ITS A STRICT NO-NO FROM ME TO ANYONE WHO THINKS OF BYING THIS...

Vishal
Cell:[protected]

@Vishal
Sir, We are thankful to you for sharing your contact details and giving us an opportunity to get your query resolved on time. Our customer care executive visited your place on 14th March and resolved your issue. And we trust that the solution was satisfactory. We are glad for your continued trust with pureit and will assure you the best service.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. You are our esteemed customer and will assure you the best service. We will be keen to get your issue resolved on top priority. Please do forward your contact details so that the issue can be resolved upto your satisfaction.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.parkar @unilever.com )
Manager-Consumer Communication & Analytics

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal.Our customer care executive visited your place on 21st February and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

HUL Pureit — non delivery of battery kit and misleading guidance

I purchased a pureit water purifier a couple of months back with lot of assurances on after sale service. But when i called them to launch a complaint on the product(overflow of water from the bottom storage tank), i was shocked to know that the product bearing the particular serial number was not yet sold. But when i called them to place an order for the battery , the call center personnel correctly spells my name and the serial number of the product after getting my mobile number. I heard the same kind of experience from some of my friends that personnels attempting helpline numbers are worthless and irresponsible to the core. When placing the order for the battery i was informed that the battery will be delivered within three working days and i need to pay additional 50 rupees for the transportation of the executives. but i was not supplied with the battery for a week. when i called them again, they said some invoice number and asked me to collect it from an addressed that they claim as their distributor's office. when i went there, there was no office as mentioned by them. when i called again they said there is no distributor in your area (Tirunelveli), so we are not responsible for the product. when there was no distributor why i should be given an address to collect the battery kit? why i was asked to wait for three days? what was the invoice number they said to me? when i read the the experiences of pureit buyers from the net, i doubt the seriousness of helpline numbers they give and the executives they appoint in the call centres. with all this questions i recommend not to buy pure it untill the company sells the product through consumer durable retail outlets, though the product performs well. there is no after sale service for pureit water purifier and helpline numbers are worthless to be given.

HUL Pureit — non-supply of battery

I have a pureit water filter at my home a product of Hindustan Lever.
I had requested for a battery kit (Filtering unit) on 25th August 2008. They have promised to deliver the same in three working days., I contacted the call center for atleast 10 times and still have not found a result. they will give a msg of within two days. Today is 22nd of September 08, when I called the call centre invoice not yet placed, we shall deliver within two days.

Hindustan Unilever Pureit — change of battery

change of battery


My name is Kalpesh upadhyay & my customer ID [protected] I have purchase a Hindustan Uniliver Pureit 13/08/2008. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but within two months our germ kill battery has became red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect because two months maxim 700 liters water is used in our pureit filterso it is your responsilibity & duty to replace the baterry in free of cost & save your companies warrenty niether I shall published all the details in my city & that can prevent your companies good will. So replace the battery as early as possaible.
Yours faithfully,
kalpesh i upadhyay
A-9 Jantanagar soc.
NR.Sabari school
vasana road
BARODA-390015
PH-[protected]

Sir, I had purchased a purifier from Hindustan Uniliver on 13.07.08 and my customer I.D.No.[protected]. This purifier is not working properly and supplying dirty water. I had lodged complaint on 15.10, 2008 but nothing has been done on this complaint, thereafter I had lodged more complaint on 20.10.2008 & 21.10.2008, which complaint nos. C[protected]Priyanka), C[protected]Jyoti). But nothing has been done in this regard. Kindly look into the matter otherwise I will go to Consumer Court to get relief. My mobile No. [protected]

I had the same experience for the replacement of battery. They said it will be delivered in 3 working days but nothing happened.

HUL Pureit — battery kit not supplied

our Customer ID[protected]. This is from Hyderabad. We have booked battery kit one week back. Everyday we are following up, but we have not received the kit. In Hyderabad your service is very bad. Please do the needful.

Hindustan Unilever Pureit — Expiry of Battery

Dear Sir



This mail has reference to the Pureit In-home water purification system that I bought vide your Tax Invoice IS08/KOL[protected] dated 19th August 2008. Though the purifier is in perfectly fine working condition, changing the Germkill battery kit has become a recurring problem and a regular expenditure. The first battery was changed on 19th February 2009. But the second battery bought has turned red on 22nd May 2009 implying that its powers have become exhausted and needs to be changed within a span of nearly three months.

Now my question to you is that despite having a uniform usage throughout, how did the second battery get exhausted so fast? And if this is no exception, I would be sorry to say that this is one hidden cost we were not aware of. At least the degree to which our expenditures are being subjected to in this case was never told by your salespersons or anticipated by us. What is even more striking in this regard is the abrupt hike in the battery’s price from Rs. 315 to Rs. 550 within a span of 8 months.

In the meantime I have sent a few mails to Rubela Biswas, the concerned person in Kolkata as well as their website citing the above facts. I even went to their B. T. Road Office near Dunlop Bridge but with no result.

Awaiting an early reply in this regard.



Yours sincerely



Vargav Chakrabarti
Phn no.[protected]

Hindustan Unilever Pureit — Not satisfied

We have purchased a Pureit on 8th july 2009 .On keeping it overnight we found a layer coming on the water which we do not want and was the purpose of our purchase in the 1st place. We want to return it but company refuses to take it back .Please help.

Hindustan Unilever Pureit — Worse Services

I have raised a complain(complain number #C[protected] on 20/07/2009 regarding change of water purifier battery. Whenever I call them they promised to come for the next time. I am fedup with these cheater guys. Please replace the battery as early as possible.
Regards
Mahfooz Alam
#[protected]

Dear Vargav Chakrabarti,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear SEC INDUSTRIES,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Hindustan Unilever Pureit — utter failure of delivery mechanism of battery kit

I purchased a Pureit wateer filter launched by Hindustan Unilever in the last quarter of 2008 purely going by the reputation and goodwill of the Company. My consumer ID is [protected]. The filtr is useless without a battery kit which needs replacement from time to time. As such, the battery kit needs to be replaced by the Company on payment basis by a new one as and when a demand is placed within shortest possible time. However in my case, i placed a demand for a new battery kit of Rs. 365 through Help Line No. [protected] on 11th Septemeber 2009. My booking No. is S09/DLI/[protected]. Despite repeated reminders to the help line and repeated assurance of the executives, I am still waiting for the same. Is this the fuctioning of a reputed Company like HUL which boasts of a very high reputation ? If the Company can not deliver, then why to fool innocent consumers ? I am seriously contemplating filing a complaint before the National Consumer Rights Forum on account of such deficiency of service for the inconveniences that your Company has subjected to me.

Dear Mr. BIBEKANANDA RATH,

This is in continuation to our conversation and the concerns mentioned in your blog dated 22nd Oct 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 22nd Oct replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Hindustan Unilever Pureit — Horrible Customer Service

Three months ago, I had bought a PureIt because it was made by Hindustan Lever, a brand I thought was trustworthy. My Customer ID is [protected].

3 days ago, I replaced the battery kit and the unit stopped working. No water is passing through it.

Since then, I have called the PureIt helpline over a dozen times on [protected] and [protected].

Each time, the people I spoke with were the WORST customer service people I have ever encountered. They were rude and unhelpful. Each time, I was either promised help (which never arrived) or they disconnected the line.

Looking online, I have found literally hundreds of complaints similar to mine, all customer service related. What has happened? Levers used to be such a great company.

Tomorrow I will go out and buy a Eureka Forbes Aquagard. You can be sure that I will tell all my friends to AVOID all Hindustan Lever products.

N Desouza

Hindustan Unilever Pureit — battery kit

I have ordered a battery kit on 7th of Aug 2010 at the following address B-166 Shivaji Vihar Janta Colony near Shivaji Enclave Rajori Garden 110027. But even after 2 months battery kit has not been delivered. I have complained so many times but every time the customer care executive promised to deliver it within in 2 days and we take your complaint on higher priority but nobody has come for replacing battery kit. The kind of service and response I got proves that unilever is only using its brand name in India and it has nothing to do with customer care. Shame on you hind HINDUSTAN UNILEVER PUREIT Makers. If you can’t provide battery kits u don’t have right to sell the product.

Dear Sir/Madam,
This is with reference to your below mail and the concern you have with the functioning of Pureit.

First of all we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit  Team

SIR i have purchased pureit the germ kill battery became full red
within this short period. this requiresto change the battery
instantely. so you are requested to change the battery .my particulars
are as follows:name - Jinesh R Shah
billing address-103, Bhumi Appt Krishna Nagar-2, At&Po.Kamrej Char
Rasta Di.Surat (Gujarat) Mo No.[protected]

Hai tis is naveen From past 3 monts they r not supplying the battery kit. its tooo bad

Hindustan Unilever Pureit — filter system not working

Hi pireit team,

i have purchased Hidustan unilever pure it in the month of april 2010. from past few days the water is not getting filtered . i request you to address the issue or provide the servise center number of bangalore region so that issue gets solved ASAP.

Dear Sir,
We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal.
Please do forward your contact details so that our service executive can personally get in touch with you and resolve the issue.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Team Pureit

Dear Sir,
regret inconvenience caused to you. We are keen in getting your issue resolved, please let us know your contact details.
you can write back on below email id for further assistance.

Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

i agree

Hindustan Unilever Pureit — Regarding water purifier battery change

I ordered germ kill kit for hindustan unilever pureit. The request no. is RFS/41706893 on 28th april 2014. But the executive put the faulty battery. I logged the complaint c[protected] on 1 may 2014 against this. But no action has been taken against this till date.

Dear Sir,
We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal.
Please do forward your contact details so that our service executive can personally get in touch with you and resolve the issue.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Team Pureit