PureIT / Hindustan Unilever Complaints & Reviews

Dear Sir,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. You are our esteemed customer and we appreciate your invaluable feedback. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics
HUL-Pureit

I purchased HUL Pureit Marvella RO on 1st Dec 2012. In spite of it being a Sunday the concerned sales person made it to my premises to deliver the filter & collect the cash.
Little did I realize that this apparent good customer interaction was limited only till the period of the company receiving the cash!
When the unit was delivered to me on Sunday, I was told that someone from Pureit will come over on Monday to complete the installation.
However I had to make repeated calls to different Pureit representatives till Wednesday to ask if someone could come over to my place.
I did receive couple of calls from Pureit installation staff members who called me on Monday & Tuesday only to inform me that though they are in the same area they are too busy to make it to my house.
It was only after I called the customer care & lodged a complaint that my plea was taken seriously and a person was sent over to my place.
The person who came in to do the installation was not a trained member of Pureit staff. He was unable to communicate clearly in English or Kannada.
He was scared to get on the kitchen platform to install the unit at the designated spot above the kitchen sink. Instead he was arguing about fixing it right in the center of the kitchen wall.
He installed the unit with a broken part which caused the filter to leak. My parents were shocked to see the dismal state of work, to which he responded by saying that he will come in again the next day, charge 500 INR to mend the broken part.
It has been more than 2 weeks since this incident but I do not see any response from the company.
We have been purchasing water cans, manually transporting them home in spite of having purchased this product.
I had called the customer care to register my complaint regarding the pathetic service provided to me. I was told I will be sent the complaint number on my mobile, instead I was sent an sms claiming that the complaint had already been addressed. (C[protected] I am shocked to see such treacherous behavior from a reputed company.

Pureit Purifier — Germilkill Battery Expired early in 40 dys.

Dear Sir,
I’ve purchased the Pureit Purifier ( Hindustan Uniliever Ltd) on 07 Jun09 from their distributor Mukherjee Nagar SWZ(Puri Enterprises) . My customer id is [protected] in the name of Ms Pooja Saini & my retail invoice # ISO9/[protected] & the purchasing price was Rs 2000/- only.
Initially the Pureit was working fine however the moment it has passed 40 days from the day of purchasing, the Germikill Battery of the Pureit got expired .Although its written on the warranty card, on the guide book & was clearly explained by their representative Mr Dharamveer @ [protected]/[protected] that after purifying the 1500 ltrs of water from this Pureit we need to get this Germikill Battery changed / purchased @ Rs- 365/-.
We were purifying the maximum 15 ltrs drinking water with the help of this Pureit .And as per the requirement we have got ( 15 ltrs * 40 days = 600 ltrs) only 600 ltrs(maximum) pure drinking water from this Pureit as after 17 Jul 09 we are facing major problems with this Pureit & with the helpline people of Hindustan Unilever Ltd.
I called up on their north helpline @ [protected] so many times & logged my complaint regarding the same problem as mentioned above .However till date i didnt get any response from them not even a single reply call or SMS . At the time of selling these people makes so many promises & does so many hanky panky talks just to sell their product even on Television they are flashing their product with a very solid promise or as a challenge however the really is totally different .
Currently from last 1 month we are purchasing the Besleri cans to drink save water . I purchased this Pureit on a very economy price as i couldn’t afford the regular rising price of the save drinking water .
I had a very bad & a very panic experience with this Pureit & want all my money back ( 2000/-). Need your prompt action!
Thanks & Regards
Pooja Saini
@ [protected] / [protected]

Pureit Purifier — your very bad performances. And liar staff

To , The Manager Pure purifier Hindustan Unilever.
Respected sir,
• Sub: your very bad performances. And liar staff.
I sri Palash Kumar Mondal ,customer Id no.[protected]. Badly inform to you about your companies service staff performance, like a liar. Through-out two months repeatedly & repeatedly register my requirement to your company ,but no response from your servicing staff. But they are sent a false message to me that your servicing staff already attended my house, this is completely wrong and false statement. I suffered about two months. I repeatedly inform them through telephone. In this registration processes I have expense almost Rs.200/-.I like to know from your side that who will pay the said amount. Liar staff should be punished, and take quick action to solve my problems.

Thanking you,
PALASH KR. MONDAL
Customer id no [protected].
Phone.No. [protected].
Note. Kindly checked my Details of your company records.
Almost 10 to 20 times, I register my complain of your company.
Complain no.c[protected],c[protected],c[protected] etc.(for example only three complain no. submitted).

Dear Sir,
We would want to thank you for taking the time and effort to reach us. We apologies for the inconvenience caused to you in process of connecting to our helpline. Our Service personnel had visited your place & replaced the Germ Kill Kit on 2nd February & trust the replacement had been done upto your satisfaction.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards
Pureit Team

Pure It — inside enter the ants

This is to inform you that we are using hindustan unilever purit for fast 1 year, but we are facing the problem of lot of ANTS ENTER INSIDE THE WATER, so that we unable to use it, but your claiming the advertesment 3 step safty of grems, but your forget take care of main thing of big ants enter the purit

so kindly take service as soon as possible
Note ;its very urgent

Regards
Logaprabhu.J
mogappair-east
chennai-37
cel no.[protected]

Pure It — NO SUPPORT

Hi,

I have purchased a Pureit system 6-8 months ago by just dialing once.I had changed my battery within 3-4 months but within few days that battery also gone faulty.
I have requested for a new one appx 4-5 times but nobody is supporting.More than 45 days has gone past but still no battery............

Pure It — supply of defective filter bed

dear sir,a purit water filter purchase from hindursthan uni liver,it requers change of filter bed and clorin stick every five to six monthe(known as battery) after the exparie of my battery i change my battery from the company with proper cost but my filterbed is unable to filter,i lodge a complain to the company they send their representative to repair it by the help of a nail punctur the filterbed,i think it is not wise i lodge a complain over teleph
one but they denied to replace the said filterbed.i further lodge a complain through E-mail,but not getting any responce considering the cercomastance please arrange to do the needful and oblige,with regards a.r maitra

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. You are our esteemed customer and we appreciate your invaluable feedback. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Dear Sir,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. You are our esteemed customer and we appreciate your invaluable feedback. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Dear Sir,

We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

HINDUSTAN LEVER - PUREIT — Brand new Fiber filter doesn't work properly within 5 days.

I bought Pure it on 27 march, it worked well for 3 days and 4th days onwords the top fiber filter (white colored) started giving problem, when I pore water it won't go fast. I tried to clean two three times but efforts were worthless.

When I called up pureit (Hindustan Lever) customer support, they said they will send their person in 48 hours, but without attending the problem i received a SMS that they have attened the problem and provided solution and asking feedback for their service.

When i called second time told the fact, a lady appolozied for that and said she will send service man within 48 hours.

Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. You are our esteemed customer and we appreciate your invaluable feedback. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We thank you for contributing in partnering with us to achieve our goal.
Our customer care executive visited your place on 16th January and resolved your issue. And we trust that the solution was satisfactory.

We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Pureit Team

i have ordered germ kill for 3000ltrs including mesh.they charged 840+110+40 .
on the box it has mentioned that it costs Rs840 for the
1) microfibre mesh
2)activated carbon trap
3)germkill processor
4)polisher

but still they have charged more Rs110 for the micro fibre mesh .
it says save Rs110 on the box as well .
for which they gave different explanation.

the advert on the box is not the same as they sell.
i have received the receipt on the name of "enrich vibes systems"

due to defect in pure it purifier it is unable to filter the water, i called the employer of the pure it service he told that he will refer us in 24 hours but he is not. 10 to 15 times i called him again and again neither he is picking up my call nor he is coming to home. due to this we are facing lot of problem for drinking water i request the company holders to take hte action against them by recurring thier salary or dismis their employement. i did not see such a worst service till this date.

Dear Sir,
We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We seem to have slipped in this case and would build the learning from your case in improving our processes
Please do forward your contact details so that our service executive can personally get in touch with you and resolve the issue.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Team Pureit

Hindustan Unilever — Defective Brand New Piece

I bought a HUL Pureit M05 IWPS Blue on 19th July 2010. vide Invoice No.IS10/[protected], Internal ID 24482435, Cust ID [protected]

As per the instructions given by sales executive, the water to be replaced twice before use. we paid full cost of it in cash.The executive himself filled water in the tank. As soon as he left, we noticed that there was water leakage. We immediately informed him on phone and he came back, checked it out, did something with it and left. The leakage problem continued..we called him back the next day early morning and said that the problem has continued. After talking to various people from HUL Pureit, we are not told that, its a manufacturing defect and washer is not installed inside. Since we have not yet used a drop of water from it, we requested for a replacement. We are requesting it for last 36 hours and they are insisting for repairing.
Why SHALL WE GET A BRAND NEW PIECE REPAIRED FOR WHICH WE HAVE PAID FULL AMOUNT ON DELIVERY IN CASH?

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We thank you for contributing in partnering with us to achieve our goal.
Our customer care executive Spoke to you on 8th January 2012 and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Pureit Team

Pure It — very poor service

my pureit battery replacement request date 05102009.time 13.35pm. company send me sms next 72hrs. battery change. we have not recd. any phone & any battery.

please change name hindustan unilever ltd. new name hindustan poor service ltd

Dear Sir,
We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal.
Please do forward your contact details so that our service executive can personally get in touch with you and resolve the issue.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Team Pureit

They start blaming eachother.LSP blame Sales and Sales blame LSP.

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal.
Our service person visited your place on 21st December 2011 and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Pureit Team

Hi
I took pureit purifier Auto fill 3 months ago.It was properly working till the end of the first battery life.I ordered a new battery worth Rs500/-.The new battery worked for only 1 week, and then suddenly the purifier is not working properly its leaking problem.I called the customer care toll free no.The representative said that he will come within 48hrs, he came but not solve the problem after that i call again and again Now almost one month is over after my complaint, but yet I got no response from them to solve the leaking problem.

Dear Madam,

We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better.
We at Pureit are working towards improving our services by keeping a track of each query/ issue individually and getting them resolved in quickest possible time.
We request you to kindly provide your contact details so our service executive can personally get in touch with you and resolve the issue.

We will be glad to assist you for any kind of future queries.

You may reach us,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Pureit Team

Dear Sir,

Thanks for writing to us. We understand your concern and have noted your suggestions.

Let us update you about ‘Double Warranty Free Coupon’.

· If the coupon reads as 'Double Warranty free', the purchaser is entitled to receive an additional 6 months of warranty on the Pureit device so bought. To redeem this offer please register yourself with the Pureit Helpline, by following the instructions mentioned on the coupon. Please retain and preserve the original coupon and the original sales invoice with yourself. It is mandatory to handover the original coupon and produce the original sales invoice to avail the warranty. Under 'Double warranty', you get 6 months warranty in addition to the standard warranty of 6 months that comes with all pureit devices, thus resulting in a total warranty of 12 months on the device. The conditions of warranty for the additional 6 months are the same as that of the standard 6 months of warranty. Please refer the product manual provided with the device for the conditions of warranty. The total warranty time will be limited to 12 months from the date of original sales invoice or till 30th Sep 2012, whichever is earlier.

· GKK replacement is not covered under warranty : please refer user manual – Pureit warranty details.

Please contact our helpline[protected], we will be happy to address your queries if any.



Regards,

Team Pureit