PureIT / Hindustan Unilever Complaints & Reviews

I purchased a Pureit auto-fill on Feb 25, 2012 in Pune and had no issues until last month when a crack developed on the bottom of the base chamber and leakage started. I lodged a complaint at Pureit helpline and was assured that it will be taken care within 48 hrs. Surprisingly I did get a call from the local servicing partner the very next day and I was assured that the issue will be fixed as an FOC (Free of Cost) replacement as the piece was in warranty. Nothing happened after this for 2 days when I called back requesting for updates. I was told that the technician would be visiting on the same day whereas he actually visited another 2 days and 5-6 calls later!! Again the same promise was made that the piece is covered in FOC and hence will be replaced.

The situation changed after this. Nobody called me to inform on the status. I ended up calling several times to the technician but never got a clear answer on whether they will fix the issue or not. After a lot of pursuasion, the technician finally admitted that they won't be doing it FOC even though the warranty is valid. He was apparently guided by his boss (the owner of the local distributor) to tell me that since I had been using it for 2-3 months, I only should have done some damage and hence now I have to buy the component from them. I tried to lodge a complain with Pureit on the helpline again and again but they kept redirecting me to the same local service provider.. Finally I gave up and used M seal!!

The cost of replacement wasn't a lot (they asked me to pay around INR 400), I could have easily purchased it but I didn't want to pay to a fradulent company.. Had the warranty period got expired, I would have paid anyway. I am very surprised to see this behavior and never really expecting this treatment when I bought the purifier.

Hello, my name is Isaac i have purchased PUREIT some time back and recently pure it people have changed the kit with in it (germ kill kit) it worked for few days and now its not purifying i can see dirt and even some green stuff which am not sure of inside the tank (that means after purification process) , i called pureit help line many times but with no resolution to it even i have mailed this issue to pureit but still no response, now its more than a week, i told customer care that i will update this issue on the consumer forum still no resolution to it, so its my honest request to all the readers please never ever think to buy PUREIT coz it will take you hospital with many familiar diseases, these people are showing cheap marketing trick as you know 1 crore S*** , even i thought no company will put this big amount for purifier and thought this would be gud and now i came to know the trick behind it so PLEASE PLEASE DONT PURCHASE THIS PIECE OF S***

complaint no. c[protected]
Isaac

Dear Sir/Madam,

I am Miss. M.Rajeshwari from Chennai.

Recently My mom bought ‘Pureit Marvella’ in one of the shops at Redhills, Chennai in the name of Madhusudhanan.

Now that, I wish to bring to your notice that the Appliance which I have brought is not in good condition from day one. I wish to report that the tool has been at fault since the time I bought it.

The problem identified is leakage of water. Even after reporting it to the shop as well as the service centre many times, no proper response is given from the company.

I would like the company to either attend the problem immediately or I wish the money to be refunded to me at the earliest. Hope so you will take necessary step regarding the complaint.

My Mail id is [protected]@gmail.com

Yours Truly
M.Rajeshwari

Pure IT is fraud. We ordered Germ Kill Battery from PUREIT in April 2012 along with Jar. They delivered Jar and battery was not delivered. AS per SMS they will provide Battery for free if not delivered within 72 Hours. They simply closed the order without delivering it. We placed couple of order with Pure IT after that. Every time they close the order mentioning address is not correct. If address was not correct how they can deliver jar to our place. They are not interested in delivering battery. Even after 2 months (now June 2012) we have not received battery. This company is not service oriented. We made a big mistake by purchasing Pure IT.

Hi Iam A.PRAMOD..My no.is [protected] .I am, using pureit for the last 2yrs. last month i ordered new battery kit. After replacing the battery kit my pureit have a leakage in bottom . Several times we complained in the customer care, and they send a person from ( V care service centre..ANNANAGAR) to rectify it. They told that a washer needed and there is no stock of the washer in their service center. we again called them for the service and the customer care not taking the complaints also. Our before complaint numbers are ..[protected],[protected],[protected]...

Hello I am Mrs. Paromita Nandagiri frm Pune Air force station Lohagaon. I had placed order for germ kill kit on 5th june2012 but no one has turned up till today[protected]. Then i have put thrice a complaint in their customer care service n always they said that within 72 hrs their executive will turn up but yet not nothing is done. I am facing lots of problem because of it. I have been using pureit since two yrs and not a single time they have come and replaced the germ kill kit on time. They know to make people fool to show their adds on T.V but after that their service is very-very poor. So, i request you to kindly do the needful. Thanking you,

Mrs. Paromita Nandagiri
Air force stn lohagaon pune

Water has been leaking for one month, since the battery kit was changed. The complaint has been attended for three times, but still the problem is not solved.Kindly do the needful to rectify the problem permanently.


V.babu
!4/1 1st floor
5th steet rajaji nagar
Villivakkam
ph-[protected]

I am Varadha rajan from chennai Triplican.Past six years i am using Pureit.Your service is also good.But this time Your service provider Sri Meenakshi Agencies service is very Excellent and Brillient,because I booked the tap
at your service provider office on 17th morning 10 "o" clock within after 1 hour your service technician reached at my home I really shocked.so I realy appriciate that service provider and HUL Pureit Service team.All the Best and Keep it up.

Hi all,

I struggled so much to decide what kind of Purifier to purchase but finally i choose Pureit which is marketed by Unilever, after started using this product i found it is so ease in handling the device and even cleaning procedure.

Now i am happy that my decission is correct and the trust i had on the Unilver got proved once again.

Also i experienced their after sales service which is again fabolous, when i called on their help line for refill booking they told me about thier Puriet promise and after my booking they delivered it on the same day.


thanks to Unilver.

Dear Pure it Team,

I am Vinod CV.I am residing at Cochin. I came to know about your product from my friends. They suggested your product and now I am using this product. Its been two years that I am using your product. I am satisfied with your product that we are not getting pure water from other source. I am also satisfied with your service. I am impressed with the servicing team as well. They are very alert in solving the complaints.They clear my compalins as fast as I could not express in words. I also suggest my friends to use this as the service of the product is good.

thanks and regards,
Vinod CV.

Hi,

I had ordered Battery of Pure-it on 09.06.2012 and still I have to receive the same.

As per their promise I should receive free kit from them if they do not deliver in 72 hours.

Everytime there is a problem in the services... It is a night mare.

Please do not purchase HUL products.

Dear sir

I have been using surf excel soap from last three years with good experience. Today I washed my clothes by same soap so it teared my shirt. it seems there is some glass in soap because it cut my finger as well .I purchased this shop by local shopkeeper.Please call me for any clarification

Kindly look into the matter
[protected],[protected]

sir since 15 days i have been complaining to pure-it Hindustan Unilever call center people to rectify my pure-it machine, till they didn't turned up and sent some 10 messages that your complaint no c[protected] has been attended. please give feed back.., when they didn't serviced how can they ask for feed back, it is disgusting and fooling the people, very bad services not satisfied, my pure-it id no.[protected]. sir please do the needful at your earliest. thanks and regards,
satish raja
[protected]
Hyderabad

I am using pure it auto fill system reg. no. RPBAF[protected]. your local agent Rishi traders changed germ kit and also replaced float valve .But germ kit filter is not working properly and new float valve also not working. i make complaint many times to Rishi traders jalandhar but they are not attending complaint. please do needful action.

with regard
DALIP SINGH -JALANDHAR
Ph.no.[protected]-[protected]

Dear Sir,

I am a user of your PUREIT water filter since the time you have launched the product.

This is to bring to your knowledge that the service personnels who visit for the replacement of the Battery kit are not properly educated by your service centre. Every time they come for the replacement I request them to properly wash their hands before they start their work.They do not have the least sense of hygiene. Except for the first time when I got a replacement, they did not bother to do so even though I tell them to do so. This happened again recently on 27.5.2012 They waive it away casually. Water is very sensitive to germs and proper care should be taken before handling the filter. This I have pointed to you earlier also in February last but no action has been taken. It is a shame that Hindustan Unilever do not take care to this major health care side.
My consumer ID is[protected]
A response would be much appreciated.

Thanking You

Sheuli Mutsuddi

I had purchased the Pureit water purifier sometime in April, 2010 and onwards replace Hindustan pureit battery germkill kit (can filter 2250 liters of water) at July, 2011 when Auto-Switch off flow of the water and Battery Life Indicator turns fully red (As HUL cliamed).

July, 2011 onwards I used more than 3000 liters water and germkill power is exhausted but indicator not showing any warning even not showing any red indication for replacement.

I and my family members have stomach upset or other water related attack of diseases using this pureit water.

I spoke with customer care executive so many times in between each complain. I told him the entire story so far and requested him to either arrange a replace faulty battery kit or let me speak to someone who has authority at his end who can look into this complaint. Customer care executive always said me for change battary again. If Hindustan Unilever is not able to handle these complaints they can simple stop foolishing the customers. Kindly do some work?

Please do revert for any query and advise how i can get my money.

My details like..


Name – Ashok Kumar Singh
Mobile: [protected], [protected]
Email- ashok.[protected]@gmail.com
Service Agencey- Vasundhara Services, Vasundhara Ghaziabad U.P
Bill No. – 11097
Date of Bill- 18/07/2011

Hi,
I have ordered a ordered a germkill kit from HUL,Pureit from their customer service.It didnt get delivered yet.I ordered again after that and complained at their customer service that it has not been delivered yet...Everytime they are replying will be delivered in 2days but nothing happens...Its been 10 days from the day I ordered for firsttime.Please look into the issue....

WE PURCHASED PURE IT OF HINDUSTAN LEVER WHICH PROCLAIMS THAT THE WATER WILL BE ABSOLUTELY PURE DEVOID OF ANY BACTERIAL INFECTION OR EXTRANEOUS SUBSTANCES. LAST WEEK, WE FOUND THE WATER COMPARTMENT FULL OF RED ANTS. ON CONTACTING THE COMPANY'S SERVICE PERSONNEL, THEY TRIED TO CONVINCE US THAT SUCH THINGS DO HAPPEN. THIS SEEMS TO BE AN UNACCEPTABLE EXPLANATION. THERE SEEMS TO BE A DESIGN ERROR OR THE PRODUCT DELIVERED TO US IS FAULTY.
YOU ARE REQUESTED TO LOOK INTO THE MATTER & RESOLVE THE SAME.

REGARDS,

SADANAND DINKAR BARVE
[protected]

Hello, I am Bala Subramanian (Customer Id[protected] from Vadavalli in Coimbatore. I am a customer of this product (Pureit) and I think its a very very good doing product for ever of our health. Because I am using Pure It Classic continuously 5 years to till date. When first time its GKB is not working & also lick from chloren tube just I call local CCE Mr.Sathyaraj then he come and short out the problems with in a minutes (30minutes).
Next time when I again facing a problem I call to same CCE after half an hour if possible he comes my home or he send his local LSP (Star Service) for short out my problems.
So, I am very happy to purchase this product and also after purchasing service.
Thank you PURE IT.



Regards,
Balasubramaniyan.

I bought PureIt Marvella in February'12. The purifier started leaking suddenly on 14 May'12 even if the battery indicator is showing white. I lodged a complaint with Hindustan Unilever on the same day and asked the customer care to send the person as soon as possible because of summer days and we were having water shortage. I called four times since then but no one has come to my place to fix the issue. I must say that the customer service of HUL is very bad. They have not addressed the issue in last 48 hours.

Nikhil
[protected]