PureIT / Hindustan Unilever Complaints & Reviews

Dear Pure it Team,

I am Vinod CV.I am residing at Cochin. I came to know about your product from my friends. They suggested your product and now I am using this product. Its been two years that I am using your product. I am satisfied with your product that we are not getting pure water from other source. I am also satisfied with your service. I am impressed with the servicing team as well. They are very alert in solving the...

Hi,

I had ordered Battery of Pure-it on 09.06.2012 and still I have to receive the same.

As per their promise I should receive free kit from them if they do not deliver in 72 hours.

Everytime there is a problem in the services... It is a night mare.

Please do not purchase HUL products....

Dear sir

I have been using surf excel soap from last three years with good experience. Today I washed my clothes by same soap so it teared my shirt. it seems there is some glass in soap because it cut my finger as well .I purchased this shop by local shopkeeper.Please call me for any clarification

Kindly look into the matter
[protected],[protected]...

sir since 15 days i have been complaining to pure-it Hindustan Unilever call center people to rectify my pure-it machine, till they didn't turned up and sent some 10 messages that your complaint no c[protected] has been attended. please give feed back.., when they didn't serviced how can they ask for feed back, it is disgusting and fooling the people, very bad services not satisfied, my pure-it id no.[protected]. sir please do the...

I am using pure it auto fill system reg. no. RPBAF[protected]. your local agent Rishi traders changed germ kit and also replaced float valve .But germ kit filter is not working properly and new float valve also not working. i make complaint many times to Rishi traders jalandhar but they are not attending complaint. please do needful action.

with regard
DALIP SINGH -JALANDHAR
Ph.no.[protected]-[protected]...

Dear Sir,

I am a user of your PUREIT water filter since the time you have launched the product.

This is to bring to your knowledge that the service personnels who visit for the replacement of the Battery kit are not properly educated by your service centre. Every time they come for the replacement I request them to properly wash their hands before they start their work.They do not have the least sense of hygiene....

I had purchased the Pureit water purifier sometime in April, 2010 and onwards replace Hindustan pureit battery germkill kit (can filter 2250 liters of water) at July, 2011 when Auto-Switch off flow of the water and Battery Life Indicator turns fully red (As HUL cliamed).

July, 2011 onwards I used more than 3000 liters water and germkill power is exhausted but indicator not showing any warning even not showing any red indication...

i am using a pure it since 2009, i changed the battery 2 times, but it was not lasting, (it works only 2 months) then i decided to open the germ kill battery kit, when i opened that, i really wondered, i didn't see any battery or any electronic parts inside, there is only a piece of bleaching powder stick (like a chalk piece) and a small plastic leg, they fix a red washer in the top of the bleaching powder stick, when the bleaching powder...

Hi,
I have ordered a ordered a germkill kit from HUL,Pureit from their customer service.It didnt get delivered yet.I ordered again after that and complained at their customer service that it has not been delivered yet...Everytime they are replying will be delivered in 2days but nothing happens...Its been 10 days from the day I ordered for firsttime.Please look into the issue.......

WE PURCHASED PURE IT OF HINDUSTAN LEVER WHICH PROCLAIMS THAT THE WATER WILL BE ABSOLUTELY PURE DEVOID OF ANY BACTERIAL INFECTION OR EXTRANEOUS SUBSTANCES. LAST WEEK, WE FOUND THE WATER COMPARTMENT FULL OF RED ANTS. ON CONTACTING THE COMPANY'S SERVICE PERSONNEL, THEY TRIED TO CONVINCE US THAT SUCH THINGS DO HAPPEN. THIS SEEMS TO BE AN UNACCEPTABLE EXPLANATION. THERE SEEMS TO BE A DESIGN ERROR OR THE PRODUCT DELIVERED TO US IS FAULTY....

Hello, I am Bala Subramanian (Customer Id[protected] from Vadavalli in Coimbatore. I am a customer of this product (Pureit) and I think its a very very good doing product for ever of our health. Because I am using Pure It Classic continuously 5 years to till date. When first time its GKB is not working & also lick from chloren tube just I call local CCE Mr.Sathyaraj then he come and short out the problems with in a minutes (30minutes)....

This is Pavan Nanduri. I bought a 14 Litre Pureit Classic water purifier from Vishal Super market around 3 months back. there is a small patch in the product itself which made the water to leak out of it. i went to Vishal to complain about this, and they said me to call on the given helpline number on the back of the book[protected]. but no one did pick the numbe despite the herculian call attempts for more than a month.

Eventuallly...

I bought PureIt Marvella in February'12. The purifier started leaking suddenly on 14 May'12 even if the battery indicator is showing white. I lodged a complaint with Hindustan Unilever on the same day and asked the customer care to send the person as soon as possible because of summer days and we were having water shortage. I called four times since then but no one has come to my place to fix the issue. I must say that the customer...

I am Martin Pl ,a pure it customer from cochin,kerala...I have been using this pure it classic purifier in the last 2 years.Its a very good product from hindustan unilever and getting a good service from their side also.I contacted MJ Agencies,cochin in the last saturday and i got the same in the very next day(sunday),that will be appreciated.Thats why i am informing you about this.Thank you for providing such a good service for this very...

It is very unfortunate write theis again as a customer. I have ordered a Pureit Germ Kill on 4the May 2012 . After a long 11 days Chase withe Pureit Customer care and local dealer today i have received the same. But the person who as installed the kit is not done his work properly and went away by collecitng Rs 680/-. Now its leaking all over my Kitchen and my wait for Drinking water still become a endless story.

This is my...

My sel[censored]sing Pureit Marvella , Ordered Germ Kill Kit on 4the May 2012( Ref. RFS/1650867), even after many reminders on my request, not received thee same till date.

This is my bad experience withe theis product , and suggestion to all consumers to not to go for any Hindustan Unilever Product anymore.

Raju N S...

I have informed "Hindustan Pureit Germkill Kit" on 04 May 12 , 07 May 12 and 09 May 12, on service providers Mobile no.[protected], though he told me that he would call back never reverted back. Now he does not pick up his phone.

Company should recognized such dealers/service provider or pay back to customer the full amount of the filter so that we can opt for some other vendor....

hamne pure it water filter date 3/05/2012 ko kharid liya tha aur hamare ghar me lakar asemble kar liya pani filter to ho raha hai lekin cleansing-Collection chamber se Tap ke pass se pani lic( pani bahar aa raha hai) ho raha hai. kya kare samaj me nahi aa raha hai please aap hamari madat kare....

We have recently purchased a Water Purifier of Puriet Marvella Grey fro M/s. Bismi Appliances, Kaloor, Ernakulam,vide their invoice number 185929 dtd 11.10.2011. This purifier got complaint and the battery replaced on January 2012. Now the same is not working


Contact person :Manoj Babu, Administrative Officer, Roads and Bridges Development Corporation of Kerala Limited, [protected]...

I have a pure-it compact ,when I have replaced my first battery kit ,i called your pure-it help line no and they send me your representative ,named Sameer Rajak at my residence. From pureit help line it had been told to give Rs 380/- for the replacement of the same but Mr. Rajak,Malda Division of W.B refused to take the amount rather urged me to give Rs 400/- for the same. That time I kept silent but second time I directly called Mr.Rajak...