PureIT / Hindustan Unilever Complaints & Reviews

I am Varadha rajan from chennai Triplican.Past six years i am using Pureit.Your service is also good.But this time Your service provider Sri Meenakshi Agencies service is very Excellent and Brillient,because I booked the tap
at your service provider office on 17th morning 10 "o" clock within after 1 hour your service technician reached at my home I really shocked.so I realy appriciate that service provider and HUL Pureit Service team.All the Best and Keep it up.

Hi all,

I struggled so much to decide what kind of Purifier to purchase but finally i choose Pureit which is marketed by Unilever, after started using this product i found it is so ease in handling the device and even cleaning procedure.

Now i am happy that my decission is correct and the trust i had on the Unilver got proved once again.

Also i experienced their after sales service which is again fabolous, when i called on their help line for refill booking they told me about thier Puriet promise and after my booking they delivered it on the same day.


thanks to Unilver.

Dear Pure it Team,

I am Vinod CV.I am residing at Cochin. I came to know about your product from my friends. They suggested your product and now I am using this product. Its been two years that I am using your product. I am satisfied with your product that we are not getting pure water from other source. I am also satisfied with your service. I am impressed with the servicing team as well. They are very alert in solving the complaints.They clear my compalins as fast as I could not express in words. I also suggest my friends to use this as the service of the product is good.

thanks and regards,
Vinod CV.

Hi,

I had ordered Battery of Pure-it on 09.06.2012 and still I have to receive the same.

As per their promise I should receive free kit from them if they do not deliver in 72 hours.

Everytime there is a problem in the services... It is a night mare.

Please do not purchase HUL products.

Dear sir

I have been using surf excel soap from last three years with good experience. Today I washed my clothes by same soap so it teared my shirt. it seems there is some glass in soap because it cut my finger as well .I purchased this shop by local shopkeeper.Please call me for any clarification

Kindly look into the matter
[protected],[protected]

sir since 15 days i have been complaining to pure-it Hindustan Unilever call center people to rectify my pure-it machine, till they didn't turned up and sent some 10 messages that your complaint no c[protected] has been attended. please give feed back.., when they didn't serviced how can they ask for feed back, it is disgusting and fooling the people, very bad services not satisfied, my pure-it id no.[protected]. sir please do the needful at your earliest. thanks and regards,
satish raja
[protected]
Hyderabad

I am using pure it auto fill system reg. no. RPBAF[protected]. your local agent Rishi traders changed germ kit and also replaced float valve .But germ kit filter is not working properly and new float valve also not working. i make complaint many times to Rishi traders jalandhar but they are not attending complaint. please do needful action.

with regard
DALIP SINGH -JALANDHAR
Ph.no.[protected]-[protected]

Dear Sir,

I am a user of your PUREIT water filter since the time you have launched the product.

This is to bring to your knowledge that the service personnels who visit for the replacement of the Battery kit are not properly educated by your service centre. Every time they come for the replacement I request them to properly wash their hands before they start their work.They do not have the least sense of hygiene. Except for the first time when I got a replacement, they did not bother to do so even though I tell them to do so. This happened again recently on 27.5.2012 They waive it away casually. Water is very sensitive to germs and proper care should be taken before handling the filter. This I have pointed to you earlier also in February last but no action has been taken. It is a shame that Hindustan Unilever do not take care to this major health care side.
My consumer ID is[protected]
A response would be much appreciated.

Thanking You

Sheuli Mutsuddi

I had purchased the Pureit water purifier sometime in April, 2010 and onwards replace Hindustan pureit battery germkill kit (can filter 2250 liters of water) at July, 2011 when Auto-Switch off flow of the water and Battery Life Indicator turns fully red (As HUL cliamed).

July, 2011 onwards I used more than 3000 liters water and germkill power is exhausted but indicator not showing any warning even not showing any red indication for replacement.

I and my family members have stomach upset or other water related attack of diseases using this pureit water.

I spoke with customer care executive so many times in between each complain. I told him the entire story so far and requested him to either arrange a replace faulty battery kit or let me speak to someone who has authority at his end who can look into this complaint. Customer care executive always said me for change battary again. If Hindustan Unilever is not able to handle these complaints they can simple stop foolishing the customers. Kindly do some work?

Please do revert for any query and advise how i can get my money.

My details like..


Name – Ashok Kumar Singh
Mobile: [protected], [protected]
Email- ashok.[protected]@gmail.com
Service Agencey- Vasundhara Services, Vasundhara Ghaziabad U.P
Bill No. – 11097
Date of Bill- 18/07/2011

i am using a pure it since 2009, i changed the battery 2 times, but it was not lasting, (it works only 2 months) then i decided to open the germ kill battery kit, when i opened that, i really wondered, i didn't see any battery or any electronic parts inside, there is only a piece of bleaching powder stick (like a chalk piece) and a small plastic leg, they fix a red washer in the top of the bleaching powder stick, when the bleaching powder...

Hi,
I have ordered a ordered a germkill kit from HUL,Pureit from their customer service.It didnt get delivered yet.I ordered again after that and complained at their customer service that it has not been delivered yet...Everytime they are replying will be delivered in 2days but nothing happens...Its been 10 days from the day I ordered for firsttime.Please look into the issue....

WE PURCHASED PURE IT OF HINDUSTAN LEVER WHICH PROCLAIMS THAT THE WATER WILL BE ABSOLUTELY PURE DEVOID OF ANY BACTERIAL INFECTION OR EXTRANEOUS SUBSTANCES. LAST WEEK, WE FOUND THE WATER COMPARTMENT FULL OF RED ANTS. ON CONTACTING THE COMPANY'S SERVICE PERSONNEL, THEY TRIED TO CONVINCE US THAT SUCH THINGS DO HAPPEN. THIS SEEMS TO BE AN UNACCEPTABLE EXPLANATION. THERE SEEMS TO BE A DESIGN ERROR OR THE PRODUCT DELIVERED TO US IS FAULTY.
YOU ARE REQUESTED TO LOOK INTO THE MATTER & RESOLVE THE SAME.

REGARDS,

SADANAND DINKAR BARVE
[protected]

Hello, I am Bala Subramanian (Customer Id[protected] from Vadavalli in Coimbatore. I am a customer of this product (Pureit) and I think its a very very good doing product for ever of our health. Because I am using Pure It Classic continuously 5 years to till date. When first time its GKB is not working & also lick from chloren tube just I call local CCE Mr.Sathyaraj then he come and short out the problems with in a minutes (30minutes).
Next time when I again facing a problem I call to same CCE after half an hour if possible he comes my home or he send his local LSP (Star Service) for short out my problems.
So, I am very happy to purchase this product and also after purchasing service.
Thank you PURE IT.



Regards,
Balasubramaniyan.

This is Pavan Nanduri. I bought a 14 Litre Pureit Classic water purifier from Vishal Super market around 3 months back. there is a small patch in the product itself which made the water to leak out of it. i went to Vishal to complain about this, and they said me to call on the given helpline number on the back of the book[protected]. but no one did pick the numbe despite the herculian call attempts for more than a month.

Eventuallly...

I bought PureIt Marvella in February'12. The purifier started leaking suddenly on 14 May'12 even if the battery indicator is showing white. I lodged a complaint with Hindustan Unilever on the same day and asked the customer care to send the person as soon as possible because of summer days and we were having water shortage. I called four times since then but no one has come to my place to fix the issue. I must say that the customer service of HUL is very bad. They have not addressed the issue in last 48 hours.

Nikhil
[protected]

I am Martin Pl ,a pure it customer from cochin,kerala...I have been using this pure it classic purifier in the last 2 years.Its a very good product from hindustan unilever and getting a good service from their side also.I contacted MJ Agencies,cochin in the last saturday and i got the same in the very next day(sunday),that will be appreciated.Thats why i am informing you about this.Thank you for providing such a good service for this very good product..

It is very unfortunate write theis again as a customer. I have ordered a Pureit Germ Kill on 4the May 2012 . After a long 11 days Chase withe Pureit Customer care and local dealer today i have received the same. But the person who as installed the kit is not done his work properly and went away by collecitng Rs 680/-. Now its leaking all over my Kitchen and my wait for Drinking water still become a endless story.

This is my Humble advise to all who are planning to purchase water Purifier , you never go for Pureit. They don't even know thee basic right of a human being. Then how theey will come to know about Consumer rights.

In theis era , all companies considering theeir customers as god, but our Pureit team doesn't even know thee value of customer.

My sel[censored]sing Pureit Marvella , Ordered Germ Kill Kit on 4the May 2012( Ref. RFS/1650867), even after many reminders on my request, not received thee same till date.

This is my bad experience withe theis product , and suggestion to all consumers to not to go for any Hindustan Unilever Product anymore.

Raju N S

I have informed "Hindustan Pureit Germkill Kit" on 04 May 12 , 07 May 12 and 09 May 12, on service providers Mobile no.[protected], though he told me that he would call back never reverted back. Now he does not pick up his phone.

Company should recognized such dealers/service provider or pay back to customer the full amount of the filter so that we can opt for some other vendor.

hamne pure it water filter date 3/05/2012 ko kharid liya tha aur hamare ghar me lakar asemble kar liya pani filter to ho raha hai lekin cleansing-Collection chamber se Tap ke pass se pani lic( pani bahar aa raha hai) ho raha hai. kya kare samaj me nahi aa raha hai please aap hamari madat kare.