PureIT / Hindustan Unilever Complaints & Reviews

I purchased Pureit in January 2011, now i am facing leakage problem. The leakage is at open and close valve which join to water connection, Plz rectify at the earliest.
My address: Hemant Madhukar Patil
Silver winds, Building C-2, flat number 1
Dhayneshwar nagar, Jijamata chowk, Talegaon dabhade.
Pune-410506
Mobile number: [protected]

I have made complaint so may time but did no get any service.

twice i emailed them they give me feedback no.#C[protected] , #C[protected] but no service yet.

Below is the email details i hve sent to them

Hi,

This is Sarvesh Kumar Singh S/O Dr. Amarnath Singh.

My father Dr. Amarnath Singh. have made complaint more than 40 times from June till date for fungus seen in the Pureit water tank (lower part). His Mobile No. is [protected] Each time your correspondent told him that your problem will be sorted in next 48 hours or next working day but till date no action has been taken. No one came to solve the problem. What is this ? Why fungus is seen in the lower tank when you claim that water is pure.

Please take appropriate action as soon as possible.



Please reply this as soon as possible.

DEAR SIR,
I HAVE LODGED MY COMPLAINTS DAILY STARTING FROM 4TH OF
AUGUST' 2011 WITH CUSTOMER CARE OF PURE IT HINDUSTAN UNILEVER . THEY ONLY ASSURED ME BUT NO ANY TECHNICIAN COMES TO MY HOME TO SOLVE MY PROBLEM. NOW, TODAY I ASK FOR THE NO. OF TECHNICIAN THE CCE GIVES THAT NO. TO ME. I, ALSO CALL THAT TECHNICIAN BUT THE WAY OF TALKING OF THAT TECHNICIAN IS SO RADICULOUS AND HE SAID ME I DIDNOT SOLVE YOUR PROBLEM IF YOU CAN DO ANYTHING CAN DO.

ACTUALLY, THE PROBLEM IS, I HAD PURCHASED A PURE IT COMPECT OF10 LITRE FROM R.K. ELECTRICALS, GOVIND PURI ON 3RD OF JULY' 2011 IT WORKS PROPERLY BUT ON 1ST OF AUGUST WATER PUT ON IT DOES NOT PURIFIED AND WATER FELT DOWN. WE FILTERS ON AN AVERAGE OF 10 TO 15 LITRES IN A DAY THAT SUMS ONLY 500 TO 600 LITRES. BUT AS PER THEIR BOOKLET PROVIDED ALONG WITH THAT PURE IT MACHINE STATES THAT IT ENDS ONLY WHEN 1000 LITRES OF WATER GET PURIFIED.

THE TECHNICIAN ALSO TOLD ME THAT HE DOES NOT CHANGE THAT BATTERY, HE CAN DO SO ONLY WHEN I GIVE HIM MONEY FOR IT.

Sir, I have purchased pure it compact of hindustan unilever on date 5th august 2011 from mathura uttarpradesh india. On 6th when i started my device it started leaking from basement area, i called pureit helpline for assistance, they said my complaint will soon be processesed and i was given complaint no-C[protected]. its been more than 10 days each and every day they keep on saying mam we will come soon and daily i will get new complaint number i am fed up of this service my device is totally new and when i reported this to shopkeeper he said this is company problem now i am not getting any option daily i am wasting my call charges and daily i m being suffered the person who looks out after all this service process is from agra n daily he gives me new excuse.
Kindly process my request thanks
Pooja Katiyar
Lecturer It department
Sanjay institute of engineering and management
NH2 chaumuhan mathura-281406
[protected]

Subject: Problem Persists after Complaint No. C[protected]

In reference to my last complaint with the above given complaint no. , I am shocked to inform you thet your device is still not functioning properly.

We had many visits from your people who have tried to solve/set the unit in proper working condition, but they have failed. I give below a complete log of my complaints,you may also check with your records:

01/07/[protected]------- Customer Care officer with a team of technicians attended and replaced few parts
21/07/[protected]------- Complaint lodged for overflowing
21/07/[protected]------- Visit by technician
23/07/[protected]------- Battery replaced
25/07/[protected]------- Complaint lodged for overflowing
27/07/[protected]------- Technician attended
31/07/[protected]------- Again leakage of water, complaint lodged
2/08/[protected][protected] Technician visited, replaced a part and observed no change. They will visit again.
4/08/[protected][protected] Technician visited and replaced a part
09/08/[protected]------- Observed leakage again
12/08/[protected]------- Complaint lodged

In the last visit from your technician on 4th August, a part of the unit had been replaced, but after two days we find that water is again leaking from the unit.

All this only re-emphasizes one point that the unit is defective and needs immediate replacement, which your officers have also expressed their concern about.

I had purchased Pureit with a great hope of getting good performance than other purifiers but I am totally upset to find that I still have to drink plain unfiltered water.

Hope to get a replacement and a better future of pure water for us, I end here.

Thanks,
N.Atarthy
[protected]

THIS IS MY SECOND REMINDER

PUREIT COMPLAIN[protected]----6TH aUGUST
To,
The AVP,
Customer Care Department,
Hindustan PureIT Water Filter,

I, Mrs Smruti Mahulkar, would like to inform you that we had purchased the Hindustan PureIT water filter in 2008. Since then it was working fine without any complaint.
Recently on 22th July we notice ALGAE Formation inside the last container of water storage area.We respectively,contacted your customer service department and asked them to inspect the container and water ( Registration no--C[protected], which they promised to do so, but nobody from the support team came on for the visit. To my utter shock we got a message on 30th July as (sorry to inform you that we could not trace your adderss), which not possible as we have change our kit every 3-4 times a year and the executive reaches us within 48hrs.
After, this incident I have continuosly contacted your customer service department and spoken to the Ms Jyoti, Mr Mahesh and the senior customer executive MR Atul, Mr Ajinkya, MR Amar , but they could not take any quick and appropriate action.
Suddenly I got a call on 4th July, from a local PureIt service provider that his executive would visit me as per their convinence, we are a working family, so I requested him to send his executive at 8.00pm on Friday( 5th July), to which I was clearly denied.
Due to the Algae formation we have not been using the water since last 15days, we have a small kid at my residence.
After so much of follow ups and talking to so many seniors, I am sorry to say that this is the most pathetic customer care department we have come across.
NOW AT THIS STAGE I WOULD LIKE TO INFORM "PUREIT" THAT I WOULD BE FINALLY GOING TO THE CONSUMER COURT AND PRESS. AS OUR COMPLAIN WAS NOT ATTENDED ON TIME ( AFTER 15 DAYS) WHEREAS, THE COMPANY CLAIMS OF GIVING SERVICE WITHIN 48HRS AND ALSO GIVING BIG BANNER ADVERTISMENT ON TELEVISION.

Claims regarding 1Corore -- peoples trust, is a utter nonsence , where there is a "ZERO" dedication of your customer care department...................................................

JUST WAIT TO SEE YOUR SERVICES IN NEWSPAPERS VERY SOON...........................

Sir,

I registered a complaint for leakage in my pureit, a sevice eng. came to check it and took rs.50 from us for a visit to check and identify where is the problem. Then the next he came with the top champer and battery kit and changed it and took rs.1200 and also said that there wont be any problem hereafter. But again there was leakage and we called the service eng. This time he said the bottom chamber has to be changed...

Dear Sir
We are using Hindustan Unilever Pureit Water Purifier classic model. By mistake the lower transparent chamber polisher's lock( 's' shaped small part) has got lost. We gave complaint many times but they are keeping on telling that they have placed the order and it will take time to get it. Already one month is over. We care complaint to customer care and also to local dealer, but response is same.
With younger children in the house we need that spare part as soon as possible.
Please do the needful.
My mobile number is [protected].
Regards
K.S.Patnaik

I have give odrer of change battery, but no change my registration complaint No. 681909

I HAVE BOUGHT THE PURE IT WATER PURIFIER FROM BIG BAZAAR, THE GRAET INDIA PLACE, NOIDA,UTTAR PRADESH ON 15th JULY 2011. ON 16th OF JULY 2011, WHEN I FILLED THE WATER IN IT I FOUND IT WAS LEAKING THEN LODGED THE COMPLAINT IN THE PURE IT CUSTOMER CARE ON 18th JULY 2011 AND TILL DATE I AM FREQUENTLY CALLING THE CUSTOMER CARE BUT I AM NOT GETTING ANY PROPER RESPONSE FROM THE CUSTOMER CARE NEITHER THEY ARE SENDNG ANY EXECUTIVE TO SEE WHAT THE ACTUAL PROBLEM IS NOR THEY ARE REPLACING THE DEFECTED PRODUCT IN WHICH THERE IS MANUFACTURING DEFECT.

MY CUSTOMER ID IS [protected] ANCHAL SRIVASTAVA , B-1049 A, PALAM VIHAR, NEAR COLUMBIA ASIA HOSPITAL, PALAM VIHAR, GURGAON, HARYANA. MOB.: [protected]


REGARDS,

ANCHAL SRIVASTAVA
B-1049 A, PALAM VIHAR
NEAR COLUMBIA ASIA HOSPITAL,
PALAM VIHAR
GURGAON, HARYANA

MOB.: [protected]

Dear sir,

Thank you your shorport my complaint is complite...

Sir,

I have been using Pureit water purifier for quite sometime and used to change the battery kit as and when required. Normally once I change the battery kit, i used to draw around 2300 litres of water ( as per HUL's gurantee.

I have replaced the battery kit 2 months back by paying Rs.550/- to the HUL agent and got it fixed. To my surprise, the filtering unit is blocked and I am not getting any water. I have informed HUL rep and they yet to attend. This is first time i am experiencing this problem.

I shall be glad, if HUL advise their franchese in Nilgrist district, Tamilnadu to replace or rectify the battery unit at the earliest. Their prompt response and service will definitely improve their business.

Regards/Ragunathan

i have parched one water purified from ring road united showroom they have told me to give the service home Delivery for GERM KILL KIT but from past one month i am placing the order no [protected] dt 15/7/11 and again ordered on 03/08/2011 but the customer care excusing every time and committing to send same still i didnot get the any kind of delivery or call so to whom i have to give the complaint -[protected]

I have Buyed a pure It and it is not working properly from last 2-3 months.
We are complaining about this to Pure It customer care from last 1 Month as rainy season has started so municipal corporation water is muddy in this season.

And the customer care response is always that the person will visit us in 12 hrs but they are not ended till now also.

Please take the needful steps against them.

the phone number by which they identify customer number is :[protected] and [protected]

and the 2 complaint number they had give us are c[protected] and C[protected]

Thanks and regards,
Prerna.

i have ordered Germ Kill KIt.. for which i had to pay extra service charges for pure it..this is the second time it has hapened...Take issue on priority.. or else i have to speak to top management.As it is regularly happening with Pure it.

I'm purchess New Water purifier Hindustan Univer Producr pureit Compact Rs 1000 rupee at 01 Aug 2011 Night and i fill its tank after first time fillter water its water tank overfllow into lower tank.

Dear Sir,

I had asked for germ kit replacment and had called the service centre about 30 times and still they have not given me the battrey replacment till now. I had also asked them to replace the tap as it had broken but the service is pathetic. My Pureit is now a showcase item lying unused for 5 mnts waiting for the service.

If the service of replacement of germkit battery is so tardy I wonder why they have entered it into such a venture . Instead of purifying water they are adding agony to the customer minds.

Kindly help for resolution.

Thanks and regards,

Saravanan .S

I have purchased a Pure it 6 months ago & from till date water is leaking from the base & executive is not fix battery kit properly Pure it Executives are always in Hurry . I request Pure it Or Pure Jaisa water purifier Kabhi mat lena . better boil water or raw water. because dieing from Germs is better than by Blood pressure...

Dear Team,

ID # [protected]

I wanted take to free home demo for pureit classic product which is upto Rs.2000/-.I called up customer care 1907, Since then till today nobody came to my home for demo.I already called up almost 10 times to customer care but every time they said "We are sorry for delay" I want to tell you How bad service you are providing. Even befor taking product,U are not able to reach customer's home,If i would have been taken your product then u almost forget to give me your service.
Shame on you guyes...

I have bought Autofill purifier in Feb'11. It worked without any problem upto completion of battery. In end May’11 the Germkill kit has been changed and within 10 days the problem started. The purification has got stopped and water was coming out. I lodged a complaint. Your service personnel came and taught us how clean the charcoal ball. Since then I am facing severe problem with this charcoal ball. Please note that the quality of water is same (tap water from Kolkata Corporation) as what we used in Feb-May’11. Around 15 days back I have again called your service personnel and he had to admit that the charcoal ball is defective. Now the time gap has been reduced and in every 3-4 days the same jamming problem is occurring. I am sick & tired with this device and had it been known to me before I would not have purchased this filter. I am sure that the quality of the original one and this new Germkill kit is different and it is not expected from a reputed company like Hindustan Lever. This defective charcoal ball should be replaced immediately I have lodged complaint in Pureit website and got no response as of date.

M Chatterjee
[protected]