PureIT / Hindustan Unilever Complaints & Reviews

Pure It — Tape of Pureit Has Got Leakage

The Tape Has Leakages From Tank and seems white colored Tresses in the Tank.

I have purchased pure it Dt.18/06/09. From this date i am facing the problem of leakage from corner at bottom side.I raised the complaint ( Complaint No. C[protected] But no response from service dept.
I will wait for two days only otherwise I will go to consumer court to raise the complaint on your company.

I am waiting for your positive reply.

Regards,
Pravin J. Ahire.
[protected]

I have purchased pure it Dt.18/06/09. From this date i am facing the problem of leakage from corner at bottom side.I raised the complaint ( Complaint No. C[protected] But no response from service dept.
I will wait for two days only otherwise I will go to consumer court to raise the complaint on your company.

I am waiting for your positive reply.

Regards,
Pravin J. Ahire.
[protected]

Pure it — LEAKAGE

DEAR SIRS,
I HAVE LAUNCHED A COMPLAINT FOR THE LEEKAGE OF WATER IN THE INSTRUMENT ON 6TH WITH MR.SURENDAR (HELPLINE [protected]). HE TOLD THAT IT WILL ATTEND WITHIN 24 HRS. AGAIN I SPOKE TO ONE PERSON ON 7TH BUT NO RESULT.
THEN 8TH I SPOKE PREMA NO RESULT.
TODAY I SPOKE TO DEEPKA AS OF NOW NO RESULT.

IS THIS IS THE WAY U TREAT UR CUSTOMER ?
CAN ANYONE OF THE HIGHER OFFICIAL PLS LOOK INTO THIS MATTER AND DO THE NEEDFULL AT THE EARLIEST.

I have purchased pure it Dt. 20.09.2007. From last 2 days i am facing the problem of leakage from upper side. So please send your service man immediately on the following address.
B/406, Durvankur Hsg. So.,
Dadoji Kondadev Marg,
Ranibuag, Byculla (East).
Mumbai - 400027.
Our Contact person name & No.: P. L. Shirshekar - [protected].

Thanking you.

HAPPY NEW YEAR .

Regards,
Sunanda

Dear P.RAMKUMAR,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure It — leakage of pureit

i have called ateast 5times for thr service of purect,about the leakeage of the purit.every time when i call i would be asured that the service will be given ib 2days but still now i didnt get any service.THE SERVICE OF THE PUREIT IS REALLY WORST.

Dear Pravin Ahire,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit Complaint.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

Pure it

MY MOBILE NO IS [protected]. I HAVE ORDERED FOR PURE IT BATTERY RS. 550/- APPROX. BEFORE 15 DAYS, I WAS TOLD BY THE EXECUTIVE THAT BATTERY WILL BE DELIVERED WITHIN 48 WORKING HOURS. BUT NO ONE COME TO ME OR CALLED. AFTER ANOTHER 10 DAYS I HAVE RECEIVED SMS FOR CONFIRMING THAT THE BATTERY IS DELIVERED OR NOT FROM NO. [protected] & [protected]. I HAVE REPLY IN NO. BUT NO ACTION AGAIN. AFTER 4 DAYS I CLLED ON THE NO. [protected] AND REQUEST HIM TO DELIVER THE BATTERY AND THE PERSON TOLD ME THAT OK I WILL DELIVER THE BATTERY BY TODAY. BUT TILL DATE NO ONE DELIVERED THE BATTERY. WAHT A POOR SERVICE BY PURE IT. THE WATER SMELLED. WE ARE BOILING THE WATER ON GAS. I JUST WISH WHY I HAVE PURCHASED THIS PRODUCT, WHY NOT OTHER.

IF YOU CAN TAKE ACTION, IT WLL GIVE RELIEF ONLY.

Dear Sir/Madam,

This is in response to your mail regarding the Water Quality in Pureit.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place & Rectified the concern, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Hi,

I have received the service.

Thanks.

Sarvesh Singh

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

I have registered my complaint for pure it auto fill for leakage problem on 29 July 2011 & by the 1 Aug 2011 it was addressed but problem was not solved completely. Then again complaint was registered & on 3 Aug 2011 was addressed that to was not solved completely. Then after complaint was registered on 5 Aug 2011, 13 Aug 2011, 16 Aug 2011, 17 Aug 2011 & last on 18 Aug 2011. Every time it was assured that within 24 hrs your complaint will be closed. But till date it is not completed.

I want immediate action on this otherwise I will have to approach to " Grahak Panchait" or national news channel if not solved immediately.

Guruprasad Telkar
Mob: [protected]

Dear Ms.Pooja Katiyar,

This is in response to your mail regarding the leakage issue in Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place & Rectified the leakage issue in Pureit, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

very bad service...i purchased pureit on 9th sep 2012 and i complained to customer care for installation and today is 14 sep i called at least 50 times every time they said your problem will be shorted out till 8 o'clock evening but 6 days has passed and they did not come still my pure it is not working really very bad service after sell we should not by pureit i think..

Dear Sir/Madam,

This is in response to your blog regarding your concern on servicing your pureit.

It was Our privilege to speak to you.

We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .

We would once again apologies for the inconvenience caused to you.
 
Our Service personnel had visited your place & rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
 
Rest assured of continued support always,

Regards
Pureit  Team

Dear Sir/Madam,

This is in response to your mail regarding the Pureit.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place & rectify the concern, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Dear Sir/Madam,

This is in response to your blog regarding your concern on servicing your pureit.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit Team

Dear Sir/Madam,

This is in response to your mail regarding your Germ Kill Kit order.

We would like to thank you once again for taking the time and effort to reach us
.
We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Regards
Pureit Team

Dear Sir/Madam,

This is in response to your blog regarding your concern on servicing your pureit.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & rectified the leakage issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit Team

Pure It from Hindustan Unilever — PUREIT UNIT SUPPLIED HAS A MANUFACTURING DEFECT

I picked up myself, a Pureit unit on 04/12/2007 AT 07.00 pm, Device serial no. RPM[protected], color maroon; from the local agents Jalaram agency, Navpada office located in Thane West.
1) I was told that one of their rep shall come for demo the very same day. Noboby turned up until 06.30 PM. I called up the concerned rep (FIROZ) and he said he shall come over next day morning hours.
2) Upon assembling the unit, I found that their is a substantial gap between the middle and purified water reservoir. This I informed the rep and he promised that he will look in it next day.
3) He came next day at 10.45 AM and upon observing the defect, tried to convince us that it will have no impact on the performance of the product. The issue was explained to the rep that we know that the unit will purify water, but what use is the purification process, if the purified water can be contaminated by dust etc which will enter through this gap. He insisted that upon filling with water, the gap will be eliminated. But he himself was afraid to do so. Upon observing his comfort level, we asked him to replace the part.
4) he came again at around 3.30 PM and brought a spare reservoir, which also did not fit. We again asked him to take back the unit and organize a replacement. The matter was also communicated to the Pureit helpline. They discussed the issue in front of me. They responded that by evening (08.00 PM) i.e on 05 Dec, they shall organize a replacement and sort out the issue.
Until this time, nothing has happened.
5) I called up the helpline today at 1035 Am and asked what is the status of the issue. Nobody knew what action is to be taken.
I asked for my refund of monies, they now respond that the area sales manager will come back to us with replacement.
I am sick and tired of calling the helpline and asking for solution, where nobody is responding.
I wonder, for a product, for which i have to call the helpline every couple of months or so, how it will work out.
I WANT MY MONEY BACK. IT WAS A MISTAKE DECIDING BUYING PUREIT.

Dear Sir,
I have placed order for a battery and a water filter white mesh on[protected] at chennai office. But I have been responsed by your office by supplying battery only on[protected] through Phoennix Associate, Chennai-71 and supplied vide their cash receipt No.1135/[protected] without your invoice. After making several complaints on this regard to your chennai office they have booked again a fresh order on[protected] by their Ref No.S08/CHN[protected] and informed me that they will supply the same within three working days. Till today there is no response from your chennai office. I had a talk with Mr.Vinod today with chennai office and I asked the status of the above reference he reports again I have to book fresh order. But I do not know how long I have to wait for even a water filter white mesh. Absolutely there is no response from your chennai office to me regarding booked order. Let me know where I have to order and make complaints if any failure on delivery of any order place to your chennai office. I hope that you will take necessary action on this issue with prompt steps for refrain this kind of delay. Please let me know the status of above reference given to me by your chennai office.
Custome ID:[protected]
Mobile No:[protected]
Thanking you,
Yours faithfully,
G.Saleem

My name is Santi prosad Roy & my customer ID [protected] I have purchase a Hindustan Uniliver Pureit 5/03/2008. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but within two months & 15 days our germ kill battery has became red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect because two months maxim 350 liters water is used in our pureit filterso it is your responsilibity & duty to replace the baterry in free of cost & save your companies warrenty niether I shall published all the details in my city & that can prevent your companies good will. So replace the battery as early as possaible.
Yours faithfully,
Santi Prasad Roy,
Ph.-[protected]
2 nd floor, Mamata Apartment,
Ismile, Asansol

HUL Pure it — poor response

I HAVE BOOKED FOR A BTY.KIT ON 24.05.2008.TILL DATE NO RESPONSE FROM CHENNAI OFFICE.SOFEAR I HAVENT SEEN SUCH A IRRESPONSIBLE COMPANY.ATLEAST CUSTOMER SHD.BE INFD.DELAY.[protected]

Hindustan Unilever — Battery Change for Pure-it

I am staying in Hyderabad. I am using Pure-it. I have ordered for a Battery Change about 2 Weeks ago. I was told it will be changed withing 3 working days. I am still getting calls from the Customer Care (Who does Not care) about my request. Unfortunately they are only making calls & not any action is taken.

I have even talked with few of the Seniors viz. Mr. Shravan Kumar & Mr. Naidu from Hyderabad who everytime says that by tomorrow if the battery is not changed then we will personally come & change it. Sometimes they give answers like their Technician is on Leave / he has already left from here, will be reaching to your house shortly.

I strongly reccomend that "NOT TO BUY THIS PRODUCT, AS THOUGH THE PRODUCT IS GOOD THEIR SERVICE IS HORRIBLE".

Akshay Agashe

Pure It — No response after 13 days for demonstration

I want to purchase a PureIt water purifier for that I called up your customer care no [protected] dated 11.06.08 for a demonstration of Pure It, reference no. - [protected](Name- Rahul Bhattacharya). From that day continously I following up with your customer care executives (14/06, 16/06/18/06, 20/06/23/06) but till date no one came for demonstartion. From kolktata I received calls 3-4 times ( mobile [protected]), the person every time assure me that his person will come to my palce, we wait for him but till date nobody turned up. I called up that number to know why nobody turned up after so many assurance, one day they said their shop closed, second day someone felt ill they took them in hospital, third day they don't have any stcok etc. What is going on.. Am i choose a wrong brand ...their are so many brands in market but I trust on Hindustan Unilever product. If demonstartion period such better experience happened then I am afraid about after sales service. I don't want to loose my faith on your company..pls do the needful.

Regrads
Tanusree Bhattcharya
Mobile - +91 [protected]/ +91 [protected]

hindustan lever pureit — no response on battery change

I have booked our query on june 15th regarding batery change in our pureit water pureifer, they commited it will happen in next 3 days, but still today (08.07.08) making continous calls to local office (pondicherrt[protected] simply the answer is before comming to your home we will ring and come there, this is the response for more than 20 days, due to water problem(not good) we purshased the pureit, based on the company name but this problem is prolonging as on date.

PureIt water purifier Hindustan Unilever — manufacturing defect contaminated water

I bought PureIt water purifier with lots of trust a month back. The purifier developed algea deposits at the bottom chamber of the PureIt.

The compaint was considered and technician came and cleard and went off. The same thing was repeated a week back and I fell sick after drinking water from it. I called customer care and asked for refund since I have lost faith in this product. Now, the reputed company like Hindustan Unilver is telling that it is not in our policy. However, the customer care reports that the money is already refunded to us.(no body has visited us since the day the equipement is taken from my residence). Comp. id C08606014/C08612178.

Nived Varma
Nagpur

SIR i have purchased pureit on dated 14-4-08 . the germ kill battery became full red within this short period. this requiresto change the battery instantely. so you are requested to change the battery .my particulars are as follows:name - Balram chawdhari
I D No.[protected].billing address-D-228 KARAMPURA WEST DELHI-110015. NEAR MILAN CINEMA

Hindustan Unilever — replacement

sir,
plz the change of the battery of the purt it is not been heard, we have phone many times but they dont change the battery of purti are coustmer id is([protected]). So plz listen to are complain and send somebody to change the battery.
Thanking You,
Your Sincerly
Mujeebur Rahman
[protected]
Coust Id:[protected]

SIR I have purchased pureit on dated 27-7-08. But I have no received bill for till date. I have Complaint so many times but no response. I am not satisfied with your service. Your company service is poor. I called your sale executives many time but he is not a responsible person. Your sale person name is Rajesh and Kaushal. This is No. of Rajesh-[protected] .He is very clever person his doing job in Hindustan but doing the work anthers company. He was tell me another products like :- RO his tell me this product is very good compare to Hindustan unileaver pureit.This is not good for your company that can prevent your companies good will . So take an action. Please give me my bill as soon as possible.

Thanks,
Regards,
Rekha Yadav
3314/73 E/2nd
Molarband Extn., Baderpur
New Delhi 110044
Phone - [protected], [protected]

Sir/Madam,
I purchased pureit around 6 months back .Reference no. RPB-[protected]. The battery got exhausted around one and half month back. I repetedly calling to you Customer Care (West Bengal), but I am only getting response that it will be delivered within 3 days. But so far I got nothing. I am really astonished, a brand name like HUL is providing such a worst customer care service. Today I have also requested and they have again created a new order number s08/kol[protected].
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.

Thanks,
Sanjit Biswas

I am facing same problem with the said product. My dad bought Hindustan Uniliver Pureit on 29/5/08 and its just fourth month and the battery has turned red. This is not expected out of the company. We rely on the brand name and this is what we get in return. I kindly ask u to look in to the problem.
Thanks
Minakshi Sinha
Vile Parle
Mumbai

SIR,
I purchased pureit around 6 months back .Reference no. RPB-[protected].MY PUREIT BATTERY GOT EXHAUSTED 2 weeks before.I am repetedly calling to you Customer Care (patna)but I am only getting response that it will be delivered within 3 days.
2 weeks have passed but no response or delivery of battery yet.
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
thanks,
ranjan kumar
patna
mobile no.[protected]

yes i am also in ull avour o the above said complaints .it is true that the product has didn't come up to the mark and their service is also not satisactory.they even didn't take their customers in their considerations.
ashok kumar dixit.

HINDUSTAN LEVER/PURE IT — BATTERY WAS NOT REPLACED IN TIME

BATTERY WAS NOT REPLACED IN TIME
THE PRODUCT REGISTERED BY THIS[protected]

MY CUSTOMER ID IS "[protected]" D.P.BHARDWAJ. REQUEST IMMEDIATE REPLACEMENT OF BATTERY KIT. THANK YOU

MY CUSTOMER ID "[protected]" D.P.BHARDWAJ. REQUEST IMMEDIATE REPLACEMENT OF BATTERY KIT. ADD:- D.P.BHARDWAJ, E-50, N-4, CIDCO, (NEAR KAMGAR CHOWK) AURANGABAD-431003. PH:[protected], MO.-[protected].

Pure it / Hindustan Unilever — Battery to be replaced

Not replacing battery, after repeated requests.

Dear Sir,
My name is SAI KRISHNA & my customer ID[protected], I had given request for change of battery on 12.08.2008 that time customer care people have given replacement battery no.S08/hyd[protected], but still there is no response in spite of several remainders from me. Earlier after change of battery lot of dust was coming, that time also I have given complaint, but till date no action.
So I have strongly decided that I don’t want to use this product. As a my personal request pls send somebody to my home and take bake to your product its no use for me & family

By using pure it water we got lot of health problems

Regards
Sai krishna


Regards
Sai Krishna

My name is SAI KRISHNA & my customer ID[protected], I had given request for change of battery on 12.08.2008 that time customer care people have given replacement battery no.S08/hyd[protected], but still there is no response in spite of several remainders from me. Earlier after change of battery lot of dust was coming, that time also I have given complaint, but till date no action.

Regards
Sai Krishna

Hi,
The amount of water coming out from the water tap is very slow. We have to wait for atleast 3 min to fill even a single glass of water. Even the tap is very much delicate and it got damaged while pressing to take out the water. I have already placed a requset for that tap. They are charging Rs.70/- for that.
Can you please call me as early as possible. I want to give some important suggestion to you, ,

Thanks,
Satish (My purchased Pureit number : [protected])

In my house both are employee, to day and tomorrow is holiday I requested in your help line to change the battery and filter to day or tomorrow but they have asking minimum three days for replacement. kindly look in to this and do the needful for the customer or other wise our presence in the house is very limited. kindly co-operate and attend the service on date please. It is very helpful for me.

Kindly change the batteries of the following Customers ID

1. ID :[protected], Device Sl.No. RPB[protected]
2. ID : [protected], Device Sl.No. RPM[protected]

sir, i am rizwana shafiq actually i have purchase pure it on dated 12.07.2008 and the consumer id is [protected]. your executive told us that it gives 1500 litre pure water but within 3 months its battery become red and your executive also told that in case of battery problem with in 6 months they will replace the battery free of cost but now no one is ready to take the resposibility and within three months maxim 500 liters water is used in our pureit filter .so this is your responsibility as well as duty to change the battery free of cost otherwise i can take serious action against the company.
thank you
your faithfully
rizwana shafiq
delhi
laxmi nagar
[protected]

sir, i am rizwana shafiq actually i have purchase pure it on dated 12.07.2008 and the consumer id is [protected]. your executive told us that it gives 1500 litre pure water but within 3 months its battery become red and your executive also told that in case of battery problem with in 6 months they will replace the battery free of cost but now no one is ready to take the resposibility and within three months maxim 500 liters water is used in our pureit filter .so this is your responsibility as well as duty to change the battery free of cost otherwise i can take serious action against the company.
thank you
your faithfully
rizwana shafiq
[protected]

Dear Sir,
I have purchased a PUREIT filture on 24/03/2008 and my Customer ID is [protected]. The germ kill battery kit of the said filture became RED and as per your instruction manual that was useless. I have booked a germ kill battery kit on 26/09/2008 vide booking no - S08/BWN/[protected]. I have repetedly calling to you Customer Care (West Bengal), but I am only getting response that it will be delivered within 72 hours. I have repeatedly lodged complaint to your end. Complaint numbers are (i) C[protected]ii) C[protected]iii) Not recorded (iv) C08720371. But so far I got nothing. I am really astonished, a brand name like HUL is providing such a worst customer care service.
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
With Thanks
Dhruba Roy

PURE IT WATER FILTER — white dust on the filtered water

i have purchased pure it water filter before 3 months at delhi, after one month of purchase of filter there is a white dust is lying on the top of the filtered water.what is this, is it ok or something wrong.

please clarify the same.

dear sir
my customer ID is [protected] girish kumar singh, jamshedpur.
my battery life indicator becomes red.
so, kindly replace my kit as soon as.
mobile no. [protected]

My Customer ID No. is [protected]
I am a resident of Kalwa, Thane.
On August 22, 2008 I called to Pure It Customer care Dept., regarding replacement of Battery, Since it become red.
Since then I phoned twice, as a result of that I received complaint No.C08646696.
Battery yet to be received.

This is MR.R P BALLODIA & my customer id [protected] and i purchased hindustan unilever pure it on 25/3/2008..i came to know through advertisement that 1500liters water as save as boiled water and battery lasting for 6months, but its all fake..the germkill battery has turned red in 2months itself...so its your duty to replace it but no action is taken from your side after repeatedly complaining..so this is not expected from your side...so kindly take the action
thanking you,
C/O MR.R.P Ballodia
G.T.ROAD, NEAMATPUR(EAST)
POST-SITARAMPUR, DIST-BURDWAN
PIN-713359
MOBILE-[protected]

Sir
I happened to be at Guwahati Eye Hospital, G.S.Road, Guwahati and I had seen you Pureit there. I dropped your demo request form there few days back. Somebody from your Guwahati branch contacted me over telephone and asked if I am interested in purchasing your "PUREIT" water purifier. As I shown my interest One Pc. Pureit was sent with one Mr. Prahlad Kalita on 20.10.2008 from your Guwahati branch (address not known by me) who described regarding Pureit with the unit brought by him. When asked about the bill he assured me that the bill will be delivered on next day and he collected Rs. 1800/- being the cost of the unit. However I got signed the voucher for the same. Regarding the warranty card also he told me that the same will be sent alongwith the bill.

I now want to know, when the bill will and warranty card will be delivered?

Thanking you.

Yours truly
Sampat Raj Ghorawat
c/o. Milapchand Hiralall & Sons
32, T. R. Phookan Road,
Fancybazar
Guwahati-781001
M-[protected]

Hindustan Unilever - Pureit — No response for Battery Change

I Stay in Mumbai and have made calls several times on the customer support no. but unfortunately there is no response.

It is sad to know such a big name like yours cant provide good customer service.

Is it that the job is over after the sales of goods is done.

Kindly provide some customer service number who will be able to respond to queries & provide service.

Regards,

Sheetal Mukherjee

no service provided to us against regular complaints made to ur customer care for replacement of a tap so we are truly unsatisfied regarding ur services .
myself : K.S.Gaba
add: 80, unique apartment sector-13, rohini, delhi-110085
contact no. : [protected]

I ordered the battery on two 20.10.08weeks before, but till now the battry kit will not supply.. they r not giving proper answer.. i never such a see a worst customer care service.
My mobile no [protected]
order no - so8chn[protected]

Dear sir,
My customer id is [protected].My battery life is over. so, kindly replace it as soon as possible.
My mobile no:[protected]
[protected]
[protected]
My name is Jayashankar .i'm frm Khaghar Navimumbai.

Dear Sir/Madam
My name is Samir Kumar Datta of Ideal Abasan, Debigarh, Madhyamgram, Kolkata-700129 & my customer ID Mobile no. [protected] I have purchase a Hindustan Uniliver Pureit 19/09/2008. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but within 29 days[protected] our germ kill battery has became red. We are only two person in are drinking this purify water and maximum 200 liters water is used in our pureit filter. I complained on[protected] then one of your cc executive (Swapan Nath M-[protected]) was come and after cheeking everything he assured me that it is manufacturing diffect and he will change it within next two days but after nothing reply I again complained on[protected] then one of your another cc executive (Debasish Ghosh, M-[protected]) was come on[protected] and talked his executive madam about my problem from my mobile-[protected] and assured me after forwarding this massage they will change it free of cose. But last 18 days my Pureit filter lying out of order nobody response me when it will change?
I request you to kindly take action and order to your region office as soon as earliest.
Yours faithfully,

Samir k. Datta
Ideal Abasan, Debigarh
Madhyamgram
Kolkata-700129
Mo- [protected]

I need to replace my pureit battery, so please let me know the service provider's contact number in thrissur town..
Laiju,
[protected]

SEE HINDUSTHAN LEVER COMPANY HAS GOOD REPUTATION IN QUALITY MAINTAINING & QUALITY OF SERVERICE AND WHEN THIS PRODUCT IS LAUNCHED THE RESPECT ON THE COMPANY INCREASED AND HAD THRUST THAT THEY CAN MAINTAIN THE QUALITY & SERVICE ALL THE WAY AND ARE VERY THANKFUL FOR SUCH PRODUCT.AND THE PRODUCT IS VERY GOOD & BLESSED ONE AS PER PRESENT ENVERONMENTAL CONDITIONS.BUT THE VERY IMPORTANT THING IN ANY PRODUCT IS SERVICE AFTER PURCHASE IS ONLY IMPORTANT ASSPECT FOR THE PRODUCT TO WITHSTAND AND BE SUCCESSESFUL & TO KEEP MAINTAINING THE THRUST, BUT FOR THIS PRODUCT THE SURVICE WAS TERRIBLY FLOP .THERE IS INSECURITY WETHER IF WE DINT GET BATTARRY CHANGED AS SOON AS WE GET NECESSARY TO CHANGE, & THERE IS HUGE AMOUNT OF THRUST BREAKING .AND WITH THIS QUESTION RAISES WHY SHOULD WE PURCHASE A PRODUCT WHICH CAN'T BE TRUSTED ANY MORE.I FEEL IT IS POSSIBLE TO MAINTAIN GOOD SERVICE IF IT IS NOT TAKEN LIGHTLY.I HOPE THRUST ON HINDUSTHAN LIVER LIVE FOR EVER ASPECIALY IN THE CASE OF 'PURE IT'.
THANK YOU
A CONSSUMER

Hindustan unilever pure — Change of battery

Sir,
Please send any person from your organisation in my home at any time who can change water purifier battery.
My serial No. is RPM[protected].
MY PHONE NO. IS [protected].

PLEASE SEND SOMEONE AS SOON AS POSSIBLE.

THANKS.

Hindustan Unilever Pure It Water Purifier — no responce for battry change...

I contact local dilear fo battry of pure it, he replyed " you will get battry after call to pure it customber care", then i call to cust case for the same, but i not got any kind of responce or dilivery of battry, i'm waiting from one and half weeks...

hindustan lever pureit — BATTERY KIT NOT BEING REPLACED

My name is Kumar Vikram Singh. I am using Hindustan Lever Pureit water filter. My customer id is 044-[protected]. I had registered a complaint for a change of the battery kit on 28 Nov 2008.I was told that an executive of the company would contact me within 05 working days.It has been 10 days and no one has contacted me so far. On enquiring from their call center it was told that I should not worry and someone would contact me. Meanwhile the battery in the water filter has completely exhausted and now it has become hazardous to use the water filter.Kindly suggest my course of actions.

Hindustan Unilever Pure It — my battery is expired

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. i four complaint already send but not response for customer side. my customer id/name is [protected] VINDESHWAR PASWAN. I m disagree from your customer care side. please solve my problem recently...

i have bought the pure it last year its working fine . now purified water is not that much of taste which was in initial .is need to change any thing ? . pls guide me the process and any contact number . our area TAMIL NADU - CHENNAI.

we are waiting for your input


Prabu.r
no 89/56b saraswathy nagar
lakshmipuram
chennai 99
[protected]

Pure It — no response for the replacement of battery kit

From 17.12.2008 onwards i am calling [protected] and requesting for battery kit replacement.every time that i call the answer is 'we will deliver with in two working days'.But unfortunately till today i have not received the same.Can you please help me ?

My name is Saritha, I have a pure it in name of Harshan with id phone no 23436123 .I have booked a germ kill battery kit on 31/01/2009. I have repetedly calling to you Customer Care, Bangalore, but I am only getting response that it will be delivered within three working days.It is really surprising that such a popular comapny has such a worst customer care service.Please look into the matter seriously to provide the battery kit, else you can sell your battery kit through other outlets.So that it wont trouble we customers.

The battery of pure it is not working so kindly change the battery pure it


Thanks & Regards
Shiv prakash
[protected]

same thing happend to me also. As per the company's instruction, the consumer has to change the battery pack when the battery level indicator turns red. So my wife booked for the battery pack on december 2008 by calling purit help line. since then we are receiving fake promises that they will deliver the battery pack with in four to five working days. till now its going on. some body pls. advice me what to do such cases. The company is boosting their sales by showing continues advertisements in all the media's so at least some body has to take an action to stop the ad's of such irresponsible companys with out considering how big it is.

Hindustan Unilever Pure It — No responce for Battery change request

I Purchased water Purifier from Hindustan Unilever few months back, I have been asking a battery change service for this product from past three weeks. Everytime I call them they promise "there executive will visit my place and will provide the service, but nobody turned up". Disappointed by the service.
Consumer Number: RPB[protected]

Pure It — not working as company claim

Dear Sir,
I, Dr. Mahesh Prasad Dubey resident of F- 85/22 Tulasi Nagar Bhopal is having Pureit system o[censored]niliver . I notice you that pureit system which I having is not what company claim . The system filtered more than 4000 Lt. water and no indication of kit change is visible while filtered water taste is different . you claim that this is unique feature of it . Without knowing this my family is consuming water from pureit .It may be raw water and using raw water consequence yopu know very well.
I talk to your local officers but they did not respond satisfactory . Please take care it and do as what you claim .
It is very urgent.
Thanking You
Mahesh Dubey
Bhopal

can u give me your customer care number of hindustan unilever pure it. as soon as possible

I need to replace my pureit battery, so please let me know the service provider's contact number in near by shadhara or customer care


Rahul

[protected]

Hindustan Unilever Pure It — Service of delivery

To,
The G.M.(Sales Divition),
Hindusthan Uniliver,

Sub. : Complaint for late delivery.
Sir,
My customer ID number is [protected].
I regret to state that your customer service is very poor. I was booked a order through your customer service phone number ([protected]), on 03/03/2009 for Batery Kit & Nett, the booking no. is S09KOL 152800/9220 & 9221 to your executive whose name was Mr. Anjan, after thirteen days I have not received the Batery Kit & Net. From 10/03/09 I have made telephone called to your customer service centre daily two times, but your's executives are gave me only one sentence that "You will be get your Batery Kit & Net within two or three working days."But I have not get the same till today at 4.10pm. I want to know your address of sales centre near my house (Belgharia) to your caller executives Miss Sanchita, but she could not help me. Today my wife booked a new order for Batery Kit (adviced by your Executives), booking no. is 09 KOL[protected].
Please look in to matter and help me because the water quality in my area is very poor and for this reason we are not drink the water without filter.
Thanking you,

Yours truely,
Swarup Goswami.
Customer ID No. [protected].

No service provided to us against regular complaints made to ur customer care so we are truly unsatisfied regarding ur services .
myself : Jitendra Sharma
mob. [protected]

we have booked battery kit for pureit water filter which purchased from hindustan uniliver ltd.
its ID : [protected] & device RPB[protected] on 09.03.09 booking no. s09/mum[protected]
assuring to deliver on or before 13.03.09 but toll today it is not received. we compaint to your customer care center on 19.03.09 (CG[protected] when it will be delivered to us? or not please reply for further action in the matter.

Hindustan Unilever Pure It — Battery Change Unavailable

My Name is Asif Hakim and I bought Puerit water purifier on 05/07/2008.
My Customer ID is [protected] and my Cell No is [protected]
Now I need to change my battery.
The HelpLine No [protected] is always unavailabl, and now I dony know how to get my battery changed.
Secondaly we were promised that there shall be continuos service of the product, but I have not heard of any service call from the company till date .

Dear Sir,
I have purchased a PUREIT filture on 17/07/08 and my Customer ID is [protected]. The germ kill battery kit of the said filture became RED and as per your instruction manual that was useless. I have booked a germ kill battery kit on 17/03/09-11:34am vide booking no -S09/RJT[protected]. I have repetedly calling to you Customer Care (Pune), but I am only getting response that it will be delivered within 72 hours. I have repeatedly lodged complaint to your end. Complaint numbers are C[protected]. But so far I got nothing. I am really astonished, a brand name like HUL is providing such a worst customer care service.
Please look into the matter seriously to provide the battery kit within tomorrow 5pm, else take back the product and refund my money.

With Thanks
Shailesh Vadadoria
rajkot

REPLACEMENT OF BATTERY

i m from tatanagar I had purchased pure it water purifier in aug08 & now i want to replace battery but i m not getting any response from ur executive.

Dear Sir/Madam
My name is P.C.Reddy from Hyderabad & my customer ID is [protected] and Mobile no. is [protected]. I have purchase a Hindustan Uniliver Pureit on 24/9/2008. As per the instructions manual the life of the battery should be 1500 liters of "as save as boiled water" and it will be indicated by the Battery life indicator. We normally consume 15 liters of water daily. We noticed tha even after a period of 4-1/2 of months there was no ibdiation at the Battery life indicator and called your call center on [protected] and complined in the first week of February 2009. We were informed that the issue will be resolved by sending the technitian within 24 hours. To our surpise no body came untill[protected] the last day of warranty period. On[protected] one of your technitian attended the machine and informed that the Battery life indicator got stuck due to manufacturing defect and will be replaced on payment of about Rs. 550/- including the water filter. We I questioned him that the defective part should be replaced he refused to replace the defective part including the battery on the ground that the warranty period was over and demanded about Rs. 550/- towards cost for the battery and filter. On refusal to the amount demanded he even did not fix the opened unit properly and the water from top chabmer is not getting into the next chamber. The present status is the unit is lying unused as a show piece. Since I have informed your customer care much before the warranty period I am entitled for free repalcement of the defective part along with the battery.Hence kindly replace the defective part and the battery immediately. Otherwise I shall publish all the details in my city that can damage your companies reputation and good will. In addition I will move to consumer forum for redressal.

Yours faithfully,

P.C.Reddy
Flat-208, Shanthivihar Apts.,
Czech Colony,
Snathnagar,
Hyderabad - 500018.
Tel. 040+23707079
Mbl. [protected].

i am sudhakar and hadbought pureit when it was introduced and did not experience any problem in the supply of the battery or otherparts till now. my consumer no is [protected] i had on 27.03.2009 registered an order for a batery kit, a tap to be replaced and the mesh filter. the person on the line said that the same had been registered and promised to execute the order within 3 working days; that is by 31.03.2009. Even after 3 reminders i am unable to get the parts ordered as the person invariably assures that it would be available the next day. what is HLL doing in the face of mounting consumer complaints.
Sudhakar.c
21 ponniah high school staff colony, devarayanagar,
trichy 620021 tamilnadu.
Id Nos [protected],[protected],[protected]

i need your contek number your delar of rajkot city

I have purchased Pureit on 24.12.08, I was told that after the battery starts turning red I must intimate the service centre for replacement, as told I called up the call centre and informed that I need to replace the filter/battery, as the water will not be safe for drinking. However after repeated reminders and follow-up I fail to get the replacement. Now I really feel cheated, as at the time of purchase the person who came to delivery the product assured me that within a day or two the battery will be replaced after placing the request. Now on trying to reach him on the cell no. provided by him, I fail to contact him. Why a Company like HLL should rely on such a poor after sales service network. In this time of recession is HLL not interested in increasing its sale. Should I request some responsibile person from HLL to look into the matter.
Can we the consumer approach the Consumer Court for such a utterly horrible after sales service.

i want a new battery kit urgent

Hindustan unilever - Pure It — Battary Problem.

Dear Sir,

I have purchased water pure it from u r company akurdi Branch Pune. Now i have sum battery problem and lickage problem.

Please help out.

Hindustan Unilever Pure It — battery change

please water battery is change

To,
Hindustan Unilever
I have been using the your product since a year, I have ordered for battery kit replacement on 13th April 09, my details are as follows:
[protected] by name Rao.
Since then I have been calling several times to [protected] and spoke to the executives all replying only one answer “ I am extremely sorry for the delay sir, will be sending you the executive asap” or today or tomorrow he will be at your door step.
But as per my expectation nobody came to my home nor I received any call from anybody.

For any human being water is very essential in their daily life, without pure water there is no mankind.

I have one and half year old kid, if anything happen to my kid, I am going to court of law and I will make sure that you are going to pay for that.

Kindly send the customer service Phone number near Porur, Chennai-116

i was forwarded my comlaint in 17-04-09 regarding filter damage but there is no respnse in next 3 days. after 3 days i will contactMr. prem singh [protected] yamuna vihar east delhi pureit office they sand excutive mr rakesh [protected] my father was at home i was not there at that time but mr rakesh
told my father that i am replaced all the damge part and get 1000 rupees but they don, t replaced all the part some damge part are also used, and there no bill given by Mr rakesh.

1. so i m not satisfied ur services or very poor services i can say,
2. i want to know all the parts & rate of all the part which r using in pureit.

i[censored] r not doing nothing i will go to cunsumer coart.

Raj narayan sharma
E-434 Rajeev gali no. 7 East babarpur Shahdara delhi - 110032
M no. [protected]

Dear Sir
I have purchased this pureit as per your warrant it will clear germs upto 1500 ltr. but actually clear only for 350 lt to 400 ltr. anyway, but I need one germ killing kit, at my following address
124, II nd Floor, pocket -12, sector-20, rohini, Delhi-85, do not worry, I will pay for that.

Regards
Anil Gola

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. i four complaint already send but not response for customer side. my customer id/name is mujahir. I m disagree from your customer care side. please solve my problem recently...

Re.: Pureit Customer ID: [protected]

I had ordered for a battery replacement for the purit water filter on 20th April, 2009 vide docket no.S09HRH[protected] and till date I have not received any replacement. I have been calling the helpline [protected] every day and I get the assurance vide docket no's. 1) C[protected] DT.29/04/09 2) C[protected] DT.02/05/09 & 3) C[protected] DT.04/05/09 of it being delivered everyday, but?? I am really sorry to say that the service is one of the worst and 4th rated, people handling the service dont know how to talk nor they know what customer service is.

I thought HLL would do a better service since it is an Indian brand, but it is killing.

If you cannot deliver the battery, what is the point in having the water filter? I will be going to the consumer court to claim my money back for the in-efficient service you people have delivered.

At least you guys should have called me and given me a time frame / delivery date, but every day there is a promise which is never kept.

I will ensure that none of my friends nor will my any relatives to buy this product.

1800 Rs is a small price for HLL, but it is hard earned money for the customers.

Disappointed by the service.

Hope you will look in to this and ensure you do not take customers for ride.

Thanks for your behaviour.

I am user of this product and living in hyderabad. I ordered to replace the battery and filter paper since days back. i called customer care many times. EVERY TIME THEY SAID TODAY WE WILL MAKE IT DELIVERY.
PLEASE TELL ME WHERE TO COMPLAIN ABOUT IT

my battery is expired
I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unable to clarify particulate matter forget about the bacterias. i four complaint already send but not response for customer side. my customer id/name is [protected] anand kumar shaw I m disagree from your customer care side. please solve my problem recently or else refund my money.

dear sir

i am resident karol bagh Jhandewalan new delhi 110055
pure it battery show the red colour so please kindly change the battery urgent

Best Regards
Mr.Muneesh Kumar Sharma.
M.No [protected]
E1/5 Jhandewalan extn.
Near Matro station Gate NO. 2
New delhi 110055

my battery is expired
I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. i four complaint already send but not response for customer side. my customer id/name is dheeraj kumar sharma from agra. I m disagree from your customer care side. please solve my problem recently...

Yes, I do agree to all the complaints made by the consumer.
PLEASE DON'T BUY HINDUSTAN UNILEVER PURE IT
PLEASE DON'T BUY HINDUSTAN UNILEVER PURE IT
PLEASE DON'T BUY HINDUSTAN UNILEVER PURE IT
Because the product itself is not good.
The BATTARRY as they so call with AUTO SWITCH OFF is not a battery (nothing electronics associated) at all.
The WHITE portion as you see from out side, as the company climbs the battery indicator is nothing but a "WHITE CHEMICAL TABULATE " which is water soluble and the red portion is a red colored plastic below the tabulate.
When the water passes through the WHITE CHEMICAL TABULATE (battery as the company says) it gets dissolved in water and the red plastic to hold the WHITE CHEMICAL TABULATE comes up, it’s the indicator showing to replace the battery.
Moreover the battery as they say has been so trickily designed that when the WHITE CHEMICAL TABULATE dissolves completely and the red portion comes up fully, a VALVE or STOPPER is there it stops water from entering the bottom container (tank with tap). And water from the upper container passing through the battery OVER FLOWS through the indicator which is red in color.
So we can’t use the filter any more as all the water gets drained through the indicator,
So the only option is to change the battery which is very expansive.
I have sent the samples to the laboratory to know the contents inside the "WHITE CHEMICAL TABULATE” which is inside the so called battery.
As soon as the reports come regarding the contents of the "WHITE CHEMICAL TABULATE” I will let you know the same.
If any one volunteers to test it and know the content PLEASE DO POST IT ON THIS FORUM.

I purchased pureit around 1 year back Tax invoice no.ISO7/KOL[protected], Device Serial No.RPM[protected]. My Pureit Battery got Exhausted 2 weeks before and I am repetedly calling you Costomer Care (Kolkata) but I am only getting response that it will be delivered within 2 days. Two weeks passed but no response or delivery of battery yet.
Please look into the matter seriously to provide the battery kit else take back the product and refund my money so that I will purchase a new water filter.

Rakhi Das
84/1, TilJala Road,
Kolkata 700 039
Mobile No.[protected]

Dear Sir/ Mam,

I would like to thank you very much for your Pure it water cleaner or water purifier and the service extended.

I have brought the product on April 2008 and my customer name R. Sathyavathy. Invoice No.11503 dated 4/4/2008. Phone No. [protected].

Last year September 2008 I called for the service and the service was excellent and
Once again I called last month i.e. April 10th 2009 for next service change of battery kit. Unfortunately till today they have not responded to us. Rather they are replying your area is out of our service coverage area and I assured that what ever the extra cost I will bare it, though even it is falling under your jurisdiction.

I would like to remain you that let us make the meaningful of product.

Please let me know the status of my request and please do the needful.

Looking for your favorable and immediate action.


Thanking you

With best regards

R.Sathyavathy
[protected]

WORST SERVIVE.
When you are not able to provide services in peplacing the batter kit, i sincerely request the company to stop producing the product.
pureit is working good. But one can enjoy the product till the firsr bettery gets exhausted.After that the company is not giving response to replace the battery kit.so, next step after using first batters is to through the product into dust bins. dust bin is the suitable place for it.
The company's response is very good in giving demo and make the people to purchase the product. It will happen even within hours of making a call.But if one asks for battery replacement, i doubt atleast they will respond to the complaint atleast within three months.
i recommend people not to buy the product as people will unnecessarily fall into health risks.

Dear Sir/Madam,


I am in need of battery. Please send me ASAP. My phone number [protected]



Thanks
Philips

Hindustan Unilever - Pureit — Replacement of battery

Ref : Customer ID/Name - [protected] - Debabrata Bhattacharjee, Ph.[protected], [protected]
Add : 104/1/1, A.K. Mukherjee Road, Kolkata - 700090.

The said customer as referred above is my ailing father aged about 70yrs. To my utter distraction this is to bring to your kind notice that we have purchased your product " pureit" through SWZ, Jitender Trading Company, Flat No. B2, 12 Narendra Nagar, B.T. Road, P.O. Belgharia, Kolkata - 700056, UN No. [protected] per Invoice dt.[protected].
Since then we have changed and or replaced the battery/device as mentioned in the subject of complaint according to your instruction as and when required by calling your pureit Helpline - [protected] whereas the said battery is not available in the open market which is absolutely under your control.
But, this time we have had experienced to our extreme bitterness of rude-demeanour and the useless chat of marketing of a new battery of your company using my father's call to your said Helpline on[protected] which you didn't provide toll free.
In as much as, for the last one week my father made several calls requesting the booking no. for the required battery and tentative date of installation. But your Helpline Call Attendants were very much reluctant to comply the request of my father an ailing senior citizen, even considering the utility and exigency of the device for the purpose of healthcare.
Further, I would request you to keep it in the mind that your company is obligated to the owners of the pureit in supplying the said battery on payment of scheduled price since it is under your absolute control.
In view of the above, this unbusinesslike, unmannered behaviour and gross non-co-operation is a blatant violation of natural justice which is most unbecomming on the part of a renowned multinational company like yours and we took serious exception to it.
Though your call attendants both male and female are in the habit o[censored]nrevealed their names to the customers, but one of them has disclosed her name as Arpita Banerjee during the period of constant calling of my father as mentioned before.
Ultimately being vexed on the disregard to my father I am constrained to lodge this complaint with the hope that your due consideration will redress my genuine grivance.
Awaiting your early reply and prompt necessary action so that we may have the pure water from our 'pureit' particularly for my father's indisposed health

Regards&Thanks

Jnananjan Bhattacharjee
[protected]

My name is Vikram Kumar from delhi address D18/43-B vijay colony new usmanpur delhi - 53 my customer ID no. [protected] I have purchase a Hindustan Uniliver Pureit 29/9/2008. our germ kill battery has became red. please replace it.

no proper after sale service..bettery change after many calls..

Even after repeated requests my battery kit has not been replaced.Please take care.

sir
my battery has to be changed your telephone not answering

Hindustan Liver / Purit 1800 — Faulty Products

I have puchase the above mentioed product like your sales reprensentative near about 2 months ago. But last 25.05.09 I have done a complain over phone vide register no.[protected] and my customer ID [protected].

Than today your service tech persons visit the same as per complain and said that battery was fully damegd and he suggest to replace the battery kit and cost of rs.550/- approx.

I would request you to kindly changed my battery kit free of cost or replace the new filter.

subhasish dutta

Hindustanlever Pureit water purifier — Non supply of spare part-Tap

C[protected].
Not supplied the Tap even after repeated complaint
Complained By
Dr.B.N.Motagi
Sanmati Marg
NTTF, Dharwad-580001, Karnataka, India
Cell: +91-[protected]

Hindustan lever/pureit — 15days have passed, battery not changed

Dear Sir, With due respect I, m informing to you that I bought a pureit filter from Calcutta, Jayanta Chaudhuri, My customer ID no:[protected]. Samadhan Products & services handle this product, Fifteen days before I complained, but they have not send the battery. Sir, I hope, you will consider my request and as soon as I could get my battery. Thanking you,
Yours faithfully,
Jayanta Chaudhuri
44, Dr, P.C.Lahiri Saranee.
Kolkata 700050
Sinthi
My two complaints no:[protected];[protected]

I Purchased water Purifier from Hindustan Unilever two years back, I have been asking a battery kit replacement for past three weeks. First time when i called them for the replacement on 07.05.2009 they said within 3 working days their executive will visit my place and will replace the battery kit, but nobody turned up".
Second time when i remainded them over phone on 13.05.2009 they said the battery kit already been replaced and they logged as a fresh enquiry. I don't know where they replaced. Disappointed by the service.

Today is 03.06.2009. Even now they have not responded not even over phone.

At the time of logging for the replacement of battery kit they have collected all the contact details and the customer ID also.

Poor customer service.

i am from vijayawada now i'd like to purchase one pureit kit but after watching all the above complaints and also the inquiry made in the market what about your service i dont know that's why i stopped to buy it. if any body give us the guarantee, i'll but it. thank u.

Unilever/Pureit — Change of battery

My ID No- [protected]. I have a pureit water purefying system. Batter life has expired on April, 2009. Repeatedly submitting complain overy telephone but unfortunately till date no action has yet taken . As a result I have been suffering from dysentery also having heart desease. I am 72 years old. Kindly look into the matter change the battery of pureit maching immeidately.
Thanking you,
Yours faithfully,
Satyen Lahiri,
46, Thakur Bari Street,
P.O- Sreerampore, Dist:- Hooghly, West Bengal,
Telephone No:- [protected]
Mobile No:- [protected]

The worst ever possible customer service.Even I have faced the similar problem.My Battery Kit has not been replaced inspite of numerous calls.Hindustan Unilever Limited should withdraw the product if they cannot run the show properly. Naveen[protected]

i am lenin from chennai. i purchased pureit two years back. i ordered for a battery kit last september from thiruninravur, chennai. but the pureit persons r giving reasons like battery kit not available, no person to deliver. Now i have shifted to kattuppakkam, chennai. I again called pureit for change of battery kit. they till had not provided it. this is very worst service. they r having my mobile number but still r telling that they had noted my address wrongly. they r not calling me and if i call them they r stating reasons like no profit for them and its not me who attended my call. is this the way one of the good company's service to be? please take necessary action.

thanku
lenin
1/2 Maraimalai Adigalar street,
Sendurpuram, Kattuppakkam,
chennai.

I was purchased hindustan water purifier few months back and for battery changing i have to be suffer or wait for 2 to 3 weeks whenever we are calling him they are only replying our executive will reach you within 3working days but i dont know when they are work. a very poor services of Hindustan Unilever. Actully we are getting fraud from this company, now we are understand what was the status of company, after this we are not bought any product of Hindustan Unilever. And we are requesting to consumer court please band this Co.

Hindustan Unilever water pure it — Regarding Replacement of Battery

I am calling Hindustan unilever pureit from 24th may 2009 to replace the battery of the filter but no one has turned up till date i.e.16th june 2009. The complaint no. is [protected].

hi,
not response at change the battrey

My Name is Neha bajpai.
My Customer ID is [protected] and my Cell No is [protected]
Now I need to change my battery.
The HelpLine No [protected] is always unavailabl, and now I dony know how to get my battery changed.
Secondaly we were promised that there shall be continuos service of the product, but I have not heard of any service call from the company till date .

after sale service is so pure that, no nobody gives a proper reply to the complaint at customer care. For the last 15 days we have requested for change for pureit kit but no body has cared to get is the new kit nor they have given us information from where we can get it locally at the company outlet.

My address given below

Madan Lal Khattry
H.No. 110, Sector-23
Faridabad- 121005
[protected]

pl. arrange for the requirement at the earliest

Consumer Customer ID[protected] .

This is a regular problem for my unit also . Apart from no support for replacing the battery, we also dont get a booking number whenever we place the order. There is no proper forum where we can highlight these service issues. The indicator on the battery seldom works in my unit.

Hope some one out there can provide a contact to which these issues can be highlighted.

COntact [protected]

Hindustan Unilever — Battery change Complaint pending

Dear all,
I had purchased Hindustan unilever's Pureit water filter in 2008 (Cust. ID-[protected]), we have had 1 battery change since then.
On 18th june 2009 I had lodged a complaint regarding the change to their complaint no. [protected].
Since then I had called to them at least 10-12 times for a meager change.
A Multinational company Like 'Hindustan Unilever' shouldn't boast off their services, if they have such a poor service network & only sing their product on Silver screens.
I would never recommend of this product to anybody even if its a low price product.
I hope there would be somebody who could resolve this small (yet so essential problem, as its related to drinking water) problem of mine.

Thanks
Mohd. Nawaz

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Dear Sir/Madam,

This is in response to your mail regarding your Germ Kill Kit order.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Regards
Pureit Team

Dear Sir/Madam,

This is in response to your blog regarding your concern on pureit.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit  Team

Dear Sir/Madam,

Subject: Query regarding Pureit

First of all, We would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected]

Rest assured for continued support always.

Regards
Pureit Team

My Registration ID [protected]
and my complaint no (Hindustan Uniliver Customer Care) C[protected]

Dear Sir/Madam,

This is in response to your blog regarding your concern on servicing your Pureit.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit  Team

Dear Sir/Madam,

Thanks your response. We would like if your Service personnel had visit our home & solve the problem of our pureit.
You are most welcome to visit my home for solve problem not only write/speek but do it.
Your services or helpline @[protected] more castlty 2.50/- rupee per minut so I call you this number batter for me your product in show case my shop with comments Its Ïts ''Frod it'' not a ''Pure it'' compeny are not provided to customer services only say it.
Rest assured of continued no support,
Regards

Deepak Kumar Gupta
Baikunthpur District Korea Chhattisgarh
[protected] [protected]

Dear Mr.Saravanan.S,

Subject: Query regarding Pureit

First of all, We would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected]

Rest assured for continued support always.

Regards
Pureit Team

Dear Sir/Madam,

Subject: Query regarding Pureit

First of all, We would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected]

Rest assured for continued support always.

Regards
Pureit Team

You Can Call me any time [protected]. Call Asap or send ur Tech Eng to check the fault