PureIT / Hindustan Unilever Complaints & Reviews

Hi,

I purchased a **Hindustan** Uniliver Water Filter Pureit Classic on 10.02.2011, the details of the product are given below:

Purchased from:
HYPERCITY, CYBERABAD STORE-6
RAHEJA IT PARK, SURVEY NO.64
MINDSPACE,
MADHAPUR - HYDERABAD
TEL:[protected]

Within a couple of months the Water Filter started MANUFACTURING Fungus in it and was growing at alarming rate.
When representative came he told this is fault of sunlight even when it is kept inside the room. Somehow sunlight found the way to curve infinitely to hit the Pureit with pure agony and helped it's dear fungus to grow. What a fantastic reply.

We raised complain couple of time and each time complain was registered as Pure PUREIT is Leaking. Why leaking nobody knows as every time those guys are ready to write a new complain with super dedication for LEAK. Please find the numbers below:

i) Complaint No: C[protected]

ii) Complaint No: C[protected]

The highly intelligent technician came and replaced the POLISHER CARTRIDGE, from that day it is magically not even filtering at all. Every time manual intervention is needed to get some water.

Why the fungus appeared at the first place is not explained and i read in consumer complaint forum on internet for the similar thing; no action is taken till date.

Please have a look at the snaps i took for the Pure Pureit which manufactured FUNGUS.

Kindly have a look at the complain which i have for you guys below:
Why the fungus carrying Pureit was not replaced at once as it was responsibility of company and you guys are accountable for the same.
Why you are not concerned if someone fall ill after drinking that dirty water which is clearly so dirty.
Why the request is again and again raised as Leaking, why not with the complete details
Why and how you guys will repay if someone gets a dangerous disease from this filthy water
Why you are having that 1 crore challenge when your own product is such a bad example of manufacturing fungus inside it.
I am really tempted to send the photograph and sample to News channel and raise a FIR against your company. Please let me know one good reason for not doing the same. you think that you can sell whatever you want without having any responsibility.

I really dont know what to say to you guys as the whole staff is so ridiculous, they dont tell the name of manager or the concerned person to whom the complains can be raised.

I will not recommed this to anybody and will write a post on the same on social networking site mentioning that how irresponsible your comapny and managment is on these serious issues.

Thanks for not killing me with your fungy filled water,

Mayank Solanki
Mobile: [protected]

Hi
I took pureit purifier Auto fill 4 months ago.It was properly working till the end of the first battery life.I ordered a new battery worth Rs500/-.The new battery worked for only 1 week,and then suddenly the purifier stoped working.I called the customer care toll free no.The representative said that he will come within 48hrs.But he didnt came.Now almost one month is over after my complaint,but yet I got no response from them.
I would say that Pure it is one of the worst product I have ever purchased.And the customer care service is also very bad which gives no response.I would advise that not to purchase pure it,its a cheap and worst company.

I WANT TO CHANGE THE BATTERY

I have purchased a Unilever's Autofit water purifier in the month of December 2010. Now some GREEN SPOTS are formed and they are developing in lower tank. I have given a complaint to customer care on [protected] on29/05/11. I was given reply that it will be attended within 24 hours. Nobody have turned up till night of 30/12, when i contacted on phone, they give the reply that it will be attended in TWO days. When i asked whether we can the water, they are unable to give any reply except that IT WILL BE ATTENDED. Till time it is not attended. please do needful
v. srinivasa rao
phone no [protected]

Dear Sir,

Good morning.

I purchased Kissan fruit jam couple of months back. We found the fungus immediatelyy when bottle opened first time and after that register the complaint in customer care of Hndustan lever. They only wants a bottle for their in house analysis. Where i want a very strict punishment to them. Its a not a mistake but i can say its Crime. They are playing with peoples live that is also childens live mostly.

I have attached some images of products which kept with me. They are not serious about this matter and after my many mails to them nothing is happening.

Request you to help us in this matter and try to show images and information to peoples for awareness against such big name.

Please suggest how to proceed for legal action.

Thanks a lot.


With wanm regards,

Pramod Patil.
[protected]

i brought pure it on month April 2011. But since last two weeks there are white particles flow after filteration. i called customer care no. but i don't find any service. So Please Send your Service Man For Repair or Replace the Filter.

MY ADDRESS
Derabassi, Mubarik Pur, Near post office
mob-[protected] ,( i[censored] don't find address please call this no.)

Our pureit it not working from last two weaks we complanit many time but there is no reponce. they are providing us customer id number but nobody provideing sevice fo that product.
Jatinder Pal Singh
[protected]@gmail.com

I have Purchased PURE IT CLASSIC since 10days but the water is not fit for drinking ,even after one maintenance ,its not working properly.

Kindly,replace it ASAP.

HARU IMAM
[protected]
[protected]@yahoo.com

Water collecting ( Transparent ) Chamber was broken and was replaced with new battery fitted. The tap is leaking and this has been brought to the notice of the executive who came and replaced the chamber but in vain. He promised to put new washers and fix the problem the very next day but did not turn up even after a week and is also not lifting the phone. Very pathetic service.

I bought a Hindustan Unilever product viz. pureit compact on19/05/11 from a local shop from where they done the installation & packed the material in two parts,where the first part consists of top chamber & batching chamber & the second part consists of bottom chamber & cleansing collection chamber. On 23rd May'11 I placed the first part above the second part of the purifier& started pouring water in the as per the manual. But when the bottom chamber started filling with purified water after about 15 minutes I analyzed that water is choking in the right side & coming out of the purifier.
On 23rdMay'11 morning I lodged a complain in the customer care with the complain no.C[protected], & on that evening a Service Engineer arrived in my house & before starting his work or without knowing on which product his complain is made for he is asking for Rs. 50 which is his service charge. It is ridiculous. After that he entered my room where the purifier is placed & explaining me that due to some water which has been stucked in between the Bottom Chamber & Cleansing Collection Chamber the water is choking out of the purifier & also told us that if the water will be washed out than the choking will stop,on asking him to open & clean the water,he answered-"It will take time to open & so he will not open it". Atlast I pressurised him to open the chambers & wash the water out. After opening & washing the chambers also the water choking didnt stopped but still the sevice engineer is telling us that it is not a defect & it is due to the stacked water though he washed it out.
The most astonishing thing happened is that after departure of the service engineer I again lodged a complain for replacement of the bottom & cleansing collection Chamber ,the customer care executive informed me that next day ie on 24th May'11 their executives will arrive & sort out the problem but next day nobody came but still they send me an sms on the vary day that their engineer visited the complain & please give your feedback though on that vary day not a single person visited to attend the complain.
So still now I am facing the problem & cant get the solution.

A battery germ kill was ordered for res 550/- + 30/- delivery charges which is 580/- . The executive who came from Shreya Enterprises (HUL) Pureit, Shop no 10 Sai ram gokul dham society siddharth nagar, kopri colony, thane east, 400603, charged rs 50/- estra without cleaning the device. please tell me if this is a dacoti or a proper customer service. There was no one at home but only a old lady, who narrated the entire story . If this could not be sorted from your end i will have to launch a manual complaint at the consumer forum. This will also be reported to the local police station

I had ordered for a new germkill battery through telephone. The request is confirmed by the company by SMS and received as request no. RFS/385372. I am getting SMS from the company regularly for reply asking whether received or not. I replied no. Till date no one contacted me for supply. It is almost one motnth since I orderd the battery. Please look in to it.

Pradeep Kumar

my customer id is [protected]. recently i am facing a problem of algae formation in the filter water ???
please send your service engg to check it out. the battery of the filter is ok.

lakme peach &plum fruit moisturiser container cap does not lock properly & spilled the thinner fluid into cloth in my suitcase. It is 100 ml, rs. 130/ , 9/10, B. No B26. I purchased it but never expected this poor quality from such a big multinational company/ brand. please acknowledge the quality measures & remedy.

my name is nitin kaskar my contact no is [protected]. I had braught this filter 4 months ago since then i have brought a trouble. I am not getting any service on time. Not even the germ kill kit. My complaint for leakage is lodged on 29/04/11 C[protected] then on 04/05/11 C[protected] then 09/05/11 C[protected] but since today i.e. 19/05/11 i have not recieved any service or not even a call from company. I am fed up now just want to throw that filter in the sea. I will never buy any of it and i will never recommend to any of my friend or relative to buy one.

Hi,

I have been using Pureit since last 5 months. I have experienced no filteration twice. Currently the filter is not working and the water is not dripping in the lower box. I have registerd at least 5 complaints with the Pureit service centre. They do not have technician who work on Sundays. I have been following up with them since Saturday 14th May 2011. The call center executive who received my complaint promised me (after much persuation and leting them know how after sales service is very important) that their technician will call me on Sunday after 9 am. However no one bothered to call. After that a technician landed up at my place 4 in the noon on Monday. Obviously no one was home since all o[censored]s are working professionals. He refused to come back after 6 in the evening. I registerd 3rd complaint after which, a technician came before informing or calling me that he would come by 6.45. Even then I told him to wait there for 20-25 min within which I would have reached home. However he outrightly refused and informed me very rudely that he cant wait and I can complaint against him to whoever I want. Is this the way to behave with customers? Anyway seems these technicians have the last wordin the company and can afford to behave this way. Even after this when I told the customer support executive he registered only complaint and informed that technician will not wait and he can come only next day. I even spoke to his senior but he said he's helpless. They didnt even have the technician's contact number to take their case.

I bought Pureit because it Hindustan unilever product and was expecting a good aftersales service. But to my surprise they have very bad after sales service and why on earth they cant have technicians working on Sundays or after 8.

I am buying water and spending on it from Sunday if that is not enough these people are treating us consumers like doormats.

Now could any one please help me to tackle this issue?

Thanks,
Anand

I have a leakage problem in my marvella water purifier. I made my first complaint on 16th morning around 10:00 Am. I was told the service engineer would come within 24 hrs. However that did not happen till evening of 17th so I made another complaint and this time I was told it would be rectified eithi 12 hours as this was my 2nd complaint. Fortunately the service engineer came on 18th evening around 6 0 clock and to my surprise he told me he does not knows anything about Marvella. I made another complaint the same time and I was told it would be rectified by 12o clock on 19th its already past that time while I am writing this feedback and complaint.
So I would rate the services provided bu these guys as simply PATHETIC.

hindustan unilever pureit replace battery on my request with paid INR 550 on 11th april which fail the function within 15days after instalation & become RED. after my so much complained & contineous follow up for 15days they replace the defective one with new one whose cost is INR 300. it is direct loss to me of INR 250.
it is just like cheating with customer.
so much fed up with such a poor response & company policies.
jagdish kukreja
[protected]

The worst ever possible customer service.Even I have faced the similar problem.My Battery Kit has not been replaced inspite of numerous calls.Hindustan Unilever Limited should withdraw the product if they cannot run the show properly.
such a shame ful response by the company they send there represetative through thier dealer Mr Pardeep Mishra mobile number [protected] , he repalce the defective battery and ask for to pay for this we refuse as had paid already , he take out and replace one.
how can we trust upon such a irresposible company.
jagdish; [protected]
complained no. C[protected]

i have purchased pureit autofill on[protected] at sana collections rp road secunderabad-3,till now nobody came for installation of the product ,no response from vendor and company rep mr murali who kept his mobile off,kindly help.
prakash
[protected]