PureIT / Hindustan Unilever Complaints & Reviews

Dear Sir,
My name is Pradipta Narayan Ganguly & my customer ID [protected], I had given request for change of Mesh Filter, several times in Customer Care of Pure it & they assured to deliver the same within two days, but it was never been delivered. When inquired again they assured to send it within seven days, and these process repeated for several times. I have personally gone to Pure it Service Center in Barrackpore but nothing improved. My complain is that sir if they are unable to supply the spare parts for the filter then why do HUL continuing with new product and neglecting old customers.
So I have strongly decided that I don’t want to use this product, if I'm not being served with spares.
Regards.
Pradipta Narayan Ganguly

PALAKKAD
Our pure it started overflowing from 28th jan,complaint lodged on the same day,came for checking on 31st, couldn't find anything wrong.Again by evening it started overflowing , after many calls today(2nd feb) it was found that overflow is due to failure in sensor.I request u to replace the same with immediate effect.Product ID-"RPMAF00038934".Purchased on 12th june 2010,battery changed on13th dec along with detailed examination of all parts(changed within 4-5 months).
Now it has started overflowing ,this is within one month of servicing.WHY TO WASTE SO MUCH MONEY ON A PRODUCT WHICH GIVES COMPLAINT EVERY MONTH??????
THE SENSOR HAS TO BE REPLACED IMMEDIATELY AS THE PRODUCT IS NOT EVEN ONE YEAR OLD!!!!!!!!
-GEETHA,NEW DELHI
EMAIL [protected]@indiatimes.com,CONTACT[protected],[protected]

To Share Holders and the Publics.
Subject : Anti employee attitude of the Hindustan Uni Lever ltd. in India.
Iam an Ex.HUL employee who had put 30 Years dedicated service in the company .I have been compelled by the company to go on V.R.S for joining a part-time course as value addition..Because of their compulsion I forced to take V.R.S in the year 2006.
Up to this date they have not moved my papers to the govt.to get my eligible EPF ,with the result Iam not getting my EPF pension.This anti employee attitude of the MNC will certainly have impact on the performance of the company.Even though the company is an MNC they don't have any efficient administrative set-up.In my case I have already submitted the required forms on 2006 itself.Up to this time there is no action from the company side.Now Iam moving through legally to get my EPF pension.

dear sirs,

we have allready placed an order for the bettery replacement in pure it water purifier.till the day nobody has bothered to phone or turned up.i have allready phoned the customer care for several times.they only consol the matter.
s.j.gandhi
[protected]

I have ordered for a battery replacement of my PureIT C.S [protected]. The manager and the staff of the PUREIT call centre misbehaved with me and my wife and laughed while logging the complain. The order was placed 2 days back and the battery was not replaced as on 1st Feb.Now the manager is telling me that it will require another 1 day to deliver. I cannot tolerate this delay as I have my son 1 year old in my house who require germ free water the most.
This PUREIT company does not bother to deliver things on time and moreover misbehaving with the customer. Hence I would suggest no customer should purchase any product from them going forward.
Please take serious action against the manager of the Pune call centre and the staff(name: Vijayendra). Pune call centre no : [protected]

Beyond our family budjet, to prevent water borne diseases, We purchased PURE IT from M/s SATHYA Agencies (P) Ltd., Tuticorin. There is lot of demand for the Battery Kit and also service is poor. The rate of Battrey Kit is also very high in M/s SATHYA Agencies (P) Ltd., Tuticorin. compared to other dealers.
Ex. -
Bill No-1356-03/01/2011-Rs.450/-
in Tirunelveli-Ganesan Stores Palayankottai-Rs.365/-(i[censored] need Bill no. I will ready to sumbit)

Mohan Paramasivam SR
[protected]

WATER NOT REACHING MAIN CONTAINER

1. i bought Pureit from Ambala after getting impressed by their massive advertisement campaign " ek crore ka challenge". it performed satisfactorily for sometime but however suddenly in dec 2010 the water stopped getting filtered into the main container,

2, Till then there have been many attempts by me to solve the issue by launching complaints.. i checked with some of my friends , they also are facing the same problems... one of them has also launched complaint in this forum..by the way so called engineer came after repeated reminders. He told me that the filter had got blocked and then he cleaned it under the running water and filled the filter with water. The water got filtered however took lot of time.eg one litre of water takes 5 hours!!!!!!!!!!!!!(imagine)
3. but now water has stopped filtering only.
4. It is not understood as to what is the problem and the service engineer being sent is not qualified to rectify the same, the company as it claims is not living upto its reputation.
5. I dont understand what is point of creating a technology to get safe water and ask for challenge when the the water doesnot come in main container only.its very sad state affair especially when the complete household is dependent on safe water.
6. please solve the issue.

MAJ SHAILENDRA JASWAL
LOCKER NO 413
DSSC ,WELLINGTON(NILGIRIS)
TAMIL NADU - 6432331
MOB: [protected]
EMAIL: [protected]@gmail.com

1. I brought a Pure it water filter on 04-Jun- 2010 from Variety Hall Agencies,TULSI MALL, Coonoor (T.N). The bill No is 3740, TIN No is [protected] & CST No is 330222 dt 17.7.71.
2. Since Oct 2010 the filter has stopped filtering water. On giving the complaint to Variety Hall Agencies a person was sent who also came after I had to remind them at least three times. He cleaned the filter and it worked for about a week but not as it used to initially.
3. I dont whom to approach for getting the filter replaced as it is causing a lot of problem as far as the health is concerned.
4. I had put this complaint two months back also but no reply has been received till date. It is a shame that a company like hindustan unilever has such a poor customer care services, it seems this product which they had launched is a failure & the company itself doesn't know how to correct it.
5. It is time for the management to wake up before its too late.
6. Waiting for a quick response at [protected]@gmail.com & tele no [protected].

I have purchased pureit on 6.10.2010. Now we are facing some problem in PureIt battery. Because of this water leakage is happening. your retailer is telling bettery will be changed with cost of 580/- but now my warrenty period so why I will pay the amount. Please do the needful.I have already complain by phone but no respone from them.my compalin C[protected]H
Looking forward to get your response

BIKRAM SINGH NAYAK
Mob.[protected]

Dear Sir,
I have purchased Pure it water purifier on Dec2010. I have face so much trouble in its operation regarding this I have complent it on its customer care so many times but no one response (Complants nos are C[protected]/26.01.11, C[protected]/24.01.11, C[protected]/22.01.11, C[protected]/20.01.11).
With out attended the complent daily I have received S.M.S. your complent has been attended.
Regarding this I have reported Higher management and inform them for this false reporting. They said We shall attanded ur complent.
But His executive call me and demond visit charge.
I said to him this is on under gurentee. But he said with out to & fro Charge He will not come.
I have informed Pure it higher management but they also fabour his executive.
While Customer Care of it said to me i[censored]nder Gurentee Then no need to Pay any thing.

WHILE PUCHASING PUREIT WATER PURIFIER I WAS TOLD THAT COST OF GERMKILL KIT INCLUDES SEVICECE CHARGES AND THERE WAS NO DELIVERY CHARGES. BUT WHEN I PLACED ORDER LAST WEEK I GOT SMS TO PAY RS. 400 FOR THE KIT AND RS. 30 FOR DELIVERY. WHEN I GOT A CALL FROM LOCAL SERVICE AGENT HE TOLD ME THAT RS. 30 IS SERVICE CHARGE. WHEN I TOLD THAT NO SERVICE CHRGES TO BE LEVIED AS PER THE TERMS AND CODITIONS OF SALE HE SAID THAT IT IS DELIVERY CHARGES..SO IT IS CLEAR THAT CUSTOMERS ARE CHARGED SERVICE CHARGE IN THE GUISE OF DELIVERY CHRGES WHICH IS CHEATING BY HINDUSTAN LEVER.

Sir,
I have purched the pureit last 1.5 years ago in gurgaon city. At present i am living in Kashipur ( uttrakhand ). I have changed the GKB last 15 days ago. After purifivation of water we found like mudy & smelly. Again i have ched the GKB. But the water purification is as same as.My Pureit Sr. No. is RPB[protected]. I am already comlaint by phone in customer care & complaint no is C[protected] last 7 days ago. but nobody attaind the complaint & Two times massage is given by your customer care that somebody is attended the complaint. But nobody attaind the complaint till time. Pls. do some thing on urgent basis.

Regards
Prakash Kumar
C/O B.S.Bisht ( Ex. Navy )
Behind Vishal Mega Mart
Vaishali Colony
Kashipur
Dist.- U.S. Nagar ( Uttrakhand )
PH:- [protected]; [protected]

I have bought HUL pureit. now the purifirekit is over. My customer id is-[protected] in favour of santosh kumar . I bookked for a kit by dialing customer care help line of pure it at Patna branch on 11/01/11. The help liner assured me to provide the kit within 78 hrs.but it is still not provided up to 24/01/11 in spite of several reminders. he also did't provide me booking no. by giving plea that his computer is very slow in spit of several reminders. I call him on the help line no.--[protected]. My pureit is kept idle without the purifier kit leading difficulty to drinking water. kindly help me and solve the problem by lodging a complaint against the defaulters. My mobile no .is [protected].
thanking u.

Complainer:- Santosh kumar,c/o Sri vasishtha narayan singh,moh- New area,Beldari tola( Bajitpur House)
Gaya-823001(Bihar)

I have purchase a water purifier from Balaji Bartan Store, Rustampur Dhala, Gorakhpur. on 17.01.2011. But in your product leakage is being observed contineously from the same day. I have complain several times on your help line number. But my problem could not be resolved till now.
Please eighter replace the product are remove the leakage of the product.

Thanks PURE IT !!!!!!!!!!!!!!!!!!!!!!!

The appended last mail was sent on 18/1/2011...no reply till date. Even after I explain you guys you will again call me and explain the same BULL stuff.....

Not responding to my mail denotes that you want to loose your customer.... No issues, I had already told that I have lot of other companies waiting outside my door, you would be eager to serve me better definately than yours.... My fault was my TRUST on you... which I have lost totally now....

Your TOP managements have also become HANDICAPPED on my last mail's request "Why cant you send me a confirmation that I should not be charged the service charges henceforth? Can't you do this much for your customers? "[protected] Pity on you PURE IT........

GOD SAVE THOSE WHO GO BY YOUR MARKETING STRATEGIES !!!!!!!!!!!!

Bhaskar

*************************************************************
Great !!!!!!!!!!!!!!

"Our Service person spoke to you and given information about Service Charges,trust its been done upto your satisfaction."[protected] Definately your person Mr. Anand spoke with me and explained regarding the service charges. But it was again and again conveyed to him during our discussion that I was not at all satisfied. After that also you have drafted this .............. surely you have GUTS.

After sending the mail and later speaking to you also you again ask me to confirm that my concerns are resolved ????

What steps have you taken ? Why cant you send me a confirmation that I should not be charged the service charges henceforth? Can't you do this much for your customers? Or should I understand that you want to get rid of me......... If that is the case please confirm and I will be updating the entire complaint-resolution history in Consumer Forum and leave your product.

Reply soon, Do not Call me. We have already wasted a lot of time discussing!!!!!!!!!!!!!!!!!

Thanks and regards,

Bhaskar DATTA
__________________________________________________

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From: Hindustan Unilever Ltd - 638862 <pureit.[protected]@unilever.com>
To: Bhaskar DATTA
Date: 01/17/2011 02:55 PM
Subject: Feedback Update: C[protected] Harassed and Unsatisfied Customer Complaint





Update for Feedback #C[protected] "Harassed and Unsatisfied Customer Complaint"
Dear Mr.Bhaskar Datta,

This is in response to your mail dated on 10 Jan '11 regarding the Service Charges.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person spoke to you and given information about Service Charges,trust its been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected].

Rest assured of continued support always,


Regards
Pureit Team


Message History
-----Original Message-----
From: 178828 Anonymous Customer
Sent: Monday , January 10, 2011 02:23 PM IST (GMT+05:30)
Subject: Harassed and Unsatisfied Customer Complaint


Hi,

I am feeling so insulted to send this mail, but still I need to do the same to stop your practice of harassing the customers.

I am having your Pure IT water purifier from 2009 onwards. I had replaced the battery once in 2010 and it was something INR 350/- odd charged to me. The guy initially who came and installed the purifier had informed us that the charges would be only for the battery and not for coming and changing the same (i.e. it is free). In 2010 when it was changed also no extra charges were levied.

On 07 Jan (afternoon) I called up your helpdesk and ordered for a replacement of the battery as the indicator was almost red. The guy (Arijit) who handled the call, took the request instantly and informed me that next day somebody will come and replace the same and the charges would be INR 365/-. He also informed that he will be sending the request number through SMS to my registered number [protected].

Surprisingly I received two SMSs which actually give some address and phone number of pure it shop. I was really annoyed with this kind of misguidance and called up again the Helpdesk on 08 Jan (morning). I spoke with Suparna, who told me that since the area I stay is non-serviceable (suddenly it became), hence I need to pay INR 30/- extra if someone comes and does the replacement part. Or else I need to go and buy and fit it myself.

I explained her that this is not the first time I am getting it replaced. She was not willing to understand. WILL IT COME IN MY DREAMS THAT YOU CHARGE LIKE THIS?

ISN’T IT YOUR RESPONSIBILITY TO INFORM THE CUSTOMERS REGARDING THIS? YOU SHIFT YOUR SHOP SUDDENLY AND MY ADDRESS BECOMES NON SERVICEABLE???? How can you do that?

I spoke with the Manager (??), Rakhi Thakuria; who was really ADAMANT and not willing to help me out. Is this the way you provide customer service??

I trust you are aware of the market and your rivals. You think that this kind of cheating will increase your customer base and Market price!!!!

I was once again taken aback when a SMS was received by me on 08th only that the battery has been delivered. If not please send SMS to bla bla…. PATHETIC !!

Finally one guy came yesterday in the afternoon to replace the battery and demanded the extra charges and was leaving my place without replacing. Since I had to look after my Family’s health, I had to pay the amount INR 395/-. This is not a matter of INR 30/-, it’s a matter of FALSE COMMITMENT, IRRESPONSIBILITY, ARROGANT CUSTOMER SERVICE, CHEATING, FRAUD… and the list continues.

I want this mail to responded by some high level managers and not by any CSEs, as they will not be able to understand the depth of the issue stated here. Let me see what action Pure IT takes.

Thanks and regards,

Bhaskar DATTA

SIR i have purchased pureit the germ kill battery became full red within this short period. this requiresto change the battery instantely. so you are requested to change the battery .my particulars are as follows:name - Jinesh R Shah
I Have Complaints Submit Dt 08/01/2011 Complant No C[protected] billing address-103,Bhumi Appt Krishna Nagar-2,At&Po.Kamrej Char Rasta Di.Surat (Gujarat)

I had purchase a bottle of Kissan tomato ketchup from food bazar, alipore, kolkata, manufatured by Hindustan Unilever Limted.

It is observed that after opening of the bottle a few days latter their are some formation of bubble and bad smell. I had tried to approach HUL over the phone no. given on the bottle but the same was not in existance/reachable. Then I had send complains through email but is over a month now, HUL is not at all responding.

Kindly take up the matter as suitable.

My purit auto fill water filter has been over flowing as the float is not working. The complaint for the same has been lodged through the toll free number last month. The same has been acknowledged by the local service center but no assistance was forthcoming and no spares are available with the service centre.

my complain no C[protected] registered with pureit has not been attended since 06 Jan 2011.whereas company is promising customer service with 24 hrs. their response toward the complain is not at all satisfactory. this is not my first experiance with this company earlier also i had logged a complain of water leakage that was solved after 06-07 days by calling time an again.this time also i have called their customer service center more that 10-15 times and talked with their senior executives but still i have not been provided service.i feel they are insulting the customers right.
please do the needful help.
thanks
dhirendra kumar dubey [protected]

Dear Sir/ Madam
I had bought a 3 Unit Pureit water filter from HUL nearly a 8months back (Rajesh Adhikari Indore). Needless to say, i trusted the HUL brand while buying this product. The battery did not work as per their expected duration. One of them Within 15 days o[censored]se it got expired.

After that repeated complaints to the company for replacing the battery has fallen on deaf ears.
All calls to their helpline always resulted in the same answer, we are sorry for the inconvenience and we would assure you of the best service. I have registered three four complaints with them for the same. I my last order details are S11/GWL[protected].have tried to reach their senior management with mails; I am extremely disappointed that HUL is stooping to such lows. Whom can we trust if such big brands like HUL do not operate responsibly?
Their manual itself claims that they will replace defective parts supplied by them. However, I am extremely sorry to say that even HUL makes false promises.We is talking about drinking water here. One of the worst services i have seen in my life.
Kindly resolve matter as soon as possible i[censored] are able do .
My mobile no [protected] and [protected]