PureIT / Hindustan Unilever Complaints & Reviews

W e had taken auto fillup pure it in our office in( steel chember flot no 514, c- wing office No 628 , 6th floor.) on date 2/05/2011 and stel they had not fitted pipe of auto fillup pure it and i want complaints against dealer :(murugan steel plot No. 9, juhi garden, sector - 7, Kamothe, Navi Mumbai)

I have called so many times to replace my Pure-it purifier's batter (Pure It marvella), But the engineer is not picking up call and the customer care is not responding to my request eventhough after calling again and again. They are just booking complaints. This is the worst product after Videocon. The follow up service is the poorest. DO NOT BUY ANY product of HIDUSTAN UNILIVER. The serrvice is worst andd hopeless.

Sir,
I was purchase new Puriet Auto-fill on date 03/05/2011 but when I check water was overflowed during auto-filled of water, it was found that the drum attached with cover of puriet was broken which function to stop overflow of water to reach at certain level of water in the puriet. I informed to pureit service man, he taken drum with cover and say that he will replace it with-in one or two day. Now Today is 10/05/2011 and no one replace it. I also give complaint two times in service centre but still I have not recieved any positive response. I also call to service man many times but he replied that still this part is not in the stock. so please help to arrange this part asap or replace the puriet with new.

Thanks,
Apar Singh
Mobil No.- [protected]
Email- [protected]@yahoo.co.in
Adress- D#204, Rail Vihar, IRWO, Palm Court,
Alpha-1, Greater Noida
U.P.- 201308

No response
We have brought a 'pure it' water filter 1 year ago, it works perfectly but now the battery is over.
We ordered a new kit of battery . But still now, We have no response from the company. i tried calling customer care number and waited for half an hour, NO RESPONSE. please do the need full, Its URGENT.
Merrish ([protected]) Apollo hospitals, B G Road, Bangalore-76.

It has been pathetic experience with Hindustan Unilever Limited for Water product Pure It (Auto Fill).

I have purchased pure it on 23rd March 2011 in the Name of :Satindra Rawat, Contact Number :[protected].

On 3rd May 2011 Germ Kill Kit indicator was showing red so we called on your help line number there requested for kit. Same has been delivered to us on 5th May 2011. By Agency Paradise Synergic, Technician was Faruk .S who installed kit and assured that during one hour water will start storing as usual . But same was not fit properly and water started leaking from big tank. We called that technician again so he said will come and check it again. After regular reminders to him as well as regular follow up with your help line numbers also till date no body has turned up to solve our problem. Today is 6th Day we do not have filtered water at our home. Trusting Hindustan Unilever Limited we have been very bad experience, just to wait and watch.?????? for queries to be solved?

Satindra Rawat

I have ordered the Germ Kill Battery Kit with on 3/05/2011. I have not received the same yet. Even the Kit is not available with market to purchase outside apart from companies authorized distributors. When I ordered last time the supplier not ready to give the VAT bill. Same has been instructed to support person while ordering the Kit. When I got a call from sales person, He informed that he cannot give the bill with VAT number and only he can give the receipt type of bill which is not having the VAT registration number.

Kindly guide me whether HUL not aware about this? or not caring about the customer on giving the proper service.

One more thing I noticed is the all the packs are tampered and and there is not change with Rs-550/- Kit and Rs-400/- kit apart from the Chlorine tablet.

Hope HUL will seriously consider my concern, address this and instruct LSP to deliver product with authentic sales procedure.


Please contact me if you need clarification

Dear Sir,

I have purchased one pureit water filter , & my ID No. is [protected], my complaint is,i booked the battery on 28th April'11 & they committed to us they give service within same day or next before 8.00PM but they not provided the services as per there committed. Again i contacted 4times to the pureit customer care they said we luanched your complain & forwarded to our area manager . But till now they not taken any step or not provide the service.
Kindly reply us what should we do. because we are faceing many problems.

Wtih Regards,

manju

change of battery
My name is Yashpaal Vassshta & my registered mobile with Pure it is [protected]. I have purchased a Hindustan Uniliver Pureit in April 2011. I have ordered for new battery since 15th April 2011 and several reminder has been made to change the said battery. As we are not getting pure water for drinking. Since 15.04.2011 till ie.e 30.04.2011, battery of our pure it has not been replaced vide our order.

So replace the battery as early as possible, because every time we call, we have to spend money and also we are playing with our help due to not installation of battery as requdted.
.
Yours faithfully,

Yashpaal Vassishta
Rewari Haryana

My registered number is xxxxx51343 - I thought it would be a perfect gift! But i regret the day I made this decision, since it is haunting me every week! Given the uncertainty of Cauvery water supply from
BWSSB, combined with the POOR design of Pure It Auto! its a nightmare (literally), since my folks had to spend a clean 2-3 hours wiping the floor @ 3AM in the MORNING. This has happened many times! I have lodged so many complaints and no action has been taken till date. I never in my dreams thought the HUL would give such a poorly designed product to its trusty customers. Shame on the Pure It Auto service process. They never even check if the complaint is pending even after 10 days! The hell to the Vijayanagar Pure It branch!

I am not satisfied with the product since I have to change the germkill battery kit every 3 months amounting to 550 + svc charges 30 i.e Rs580 . if this is the case then we have to spend an amount of 1740 which would be equivalent to the cost of new pure it machine. Isnt it bizarre. Why is the price of the battery so high. It should be half the price. During the purchase we were only informed that we to change the battery kit but we were unaware that the cost would be so high. thinking that the price would be nominal we have purchased the product now we think we have made a wrong decision. We request you to take into account the high price of the battery and also reduce the price for the battery to keep the product with us.

We have been trying to contact pureit filter manufactured by HINDUSTAN UNI LIVER FOR THE Requirement of BATTERY AT THEIR CONTACT [protected]@ BANGALORE [protected],THERE IS NO RESPONSE
ON THIS NO,THE WEB SITE OF HUL IS NO WAY HELPFUL IT SEEMS IT IS A BOGUS WEB SITE,THE MAIL IDs ARE BOGUS DOES NOT OPEN AT ALL,WEB SITE HAS GIVEN RETAILERS MOBILE NO THAT IS ALSO NOT WORKING, THE WAY HUL IS CHEATING I AM FORCED TO GO TO CONSUMER FORUM
A.Sridhar
madhura nilaya
274-2,
new hanumagiri layout
chikkalasandra main road
near hamsa bar & restorent
padmanabhanagara
bangalore city
560061
tele no:[protected],mobile no [protected]

We Want To Service Our Pure It

Mobile No:-[protected]

This is to draw the attention of concerned authorities in M/s Hindustan Lever

towards the problem faced by me in Water Puritifer" PURE IT" which was

purchased 9 months back. We have observed ants inside filter , we had

informed customer care and the executive came from sec 58 noida centre

but did not solve the problem. because of improper functioning and bad

quality of water , the health of family members is getting affected .

Pls solve this problem or replace this product immediately

Thanks and Regards

MUKESH KUMAR SAXENA
B-192 , NEW ASHOK NAGAR,
NEAR METRO STATION NEW ASHOK NAGAR
DELHI-110096
MOBILE : [protected]
EMAIL ID : [protected]@rediffmail.com

I,Mr.V.Ravindra Naik had personally lodged complaint to your dealer, M/S N.V.chettiyar on 9th april regarding excess chlorination of water from pure it.Even after 10 days there was no response.So i contacted your help line on 19th April.The complaint has not yet rectified.

I have purchased pureit water purifier from Laxmi Agencies , Kothrud , Pune on 30/07/2010. My Customer ID is [protected] and my name is Sandeep Musale.
When I purchased this that time company told about pure water but my experience is very bad about this because from last 4-5 months I am facing a problem related to green fungus will be create at lower level tank after every 6-7 days. I have informed about this to ur delerand first time they told that clean pure it by filter water again the same thing was happened then they told aout cleaning by some chemical and they did that for which same they have charged Rs 200/- and nothing was happened again the same thing is repeated. One thing I have to note down here when the germkit is changed from that time only this kind of problem arrises.
I request u to look in to the matter seriously and sort out either replacing the unit or by any way otherwise I haver to think for any other alternative to sortout the matter. Because I have two small kids and we use to drink the water of pureit.
Hope for positive reply

Sandeep S Musale
C-11, Pushpa Park, Near sai Chowk,
New Sangvi, Pune - 411 027
Ph: [protected]

hindustan unilever customer service is very poor.

Hi,

I bought the hindustance unilever pureit 2.5 years back and had change in battery 2 times. Since the last time change in battery, the purifier is not working. We had supplied enough of water in the top cabin of the purifier, but the water is not getting purified nor settling in the bottom cabin.

And try to contact the concerned department, unable to reach them.

Kindly advice.
Geetha

Contact address:
No.38, 2nd main, H.A.L 2nd stage,
Old thippasandra, Bangalore - 560008.
Karnataka. India

I booked Pureit Germikill Battery Kit on 09/04/2011 Order No is S11/BLR[protected]
Again I booked on 14/04/2011 Order No is S11/BLR[protected]. They have not
delivered Battery Kit till date.Even I have registered the complaint
with Customer Care the Reference No is C[protected]. The result is zero.
I need immediate Solution

sir,
iam priyanka singh. i purchased "Pure It' water purifier on november 25th in 2009, now its battery become fully red and i have to change this PUER IT battery.
so please change the battery as soon as possible.
thanks
priyanka singh
phone no. [protected]
house no. 1019, sector 6,karnal,
haryana

i have launched a complaint against water leakage from pureit marvella i was given a complaint no 3 days back but no executive/service engineer visited our house to check the problem

Kindly take this action strongly