PureIT / Hindustan Unilever Complaints & Reviews

i buy a new PURE IT in last month and it is just filtering water instead of purifying ,
i[censored] contact me i will explain in detail ...


HERE UR CUSTOMER

Jagadeesh([protected])
call me b/w( 9.30 to 10.30 p.m)

Dear Sir/madam,

Good Day.
This is to inform you that, i am experencing the bad customer response from your side, with respect to the leak in the pureIT i have purchased. I have logged the complaint on 9th November 2010.

Every day i call, and i get only assurances that by 24-48 hrs, expert will come. I have talked to the senior executives also, but in vain.

Requesting to make an arrangement to fix this. I have bought this device and not able to use it once also.

Please help rather than making peoples life complicated to provide a customer satisfaction.

My details:
Mobile : [protected] ----> Updated in the call center too
Sujeel Unneen
No.6, 2nd Floor, Varra Vihar,
20 H Cross, Ejipura-560047
Bangalore.

I bought pure it a year ago. During the purchase they told the life long service is free.
But today they charged Rs.50

But i dont have any proof for that "Life long free service." If you have their old advertisements, Please let me know.

I have registered a complain on[protected] to Customer Care of Hindustan Lever regarding problem of a home appliance (Pureit water purifier) vide complaint No-C[protected]. On[protected] a sms has come into my cell phone that my call has attended and request me to give a feedback regarding service. Actually no body has come in my house or attended my compliant. I'm still facing some problem with my appliance.
>Debasish Roy Choudhuri

Dear pl. note that we are requesting for installing the MARWELLA model of PUREIT HLL since 29th oct 2010 but all in vain if this is the customer support. Why you are advertising so aggresivly about product

ITS REALLY REALLY POOR SERVICE
IWILL ADVICE ALL CUSTOMERS TO NOT TO PURCHASE THIS PRODUCTS

Dear sir,
Hello.
My pureit is not working because battery kit is totality finished.I mean battery life indicater is totaley RED.so Pls change immediately battery kit.

NOTE:Before infome to me on MY mOB.nO. and change battery kit.


Thanks
RAHAMATULLAH HASHMI
(PAPPU HASHMI)
IMAM BAG
NEAR SHEETLA SHISU NIKETAN SCHOOL
AND S.B.PUBLIC SCHOOL
MOB.NO.[protected],[protected],[protected]

pure it service is worse do not relay the company service is fake i have order a micro- fibre mesh but i got no responce from pure it service so public i[censored] r thinking to buy pure it then think more 100 times to buy because it is useless to buy the fake product hell with pure it.................................................................................⇄

I HAVE MADE SEVERAL TELEPHONIC COMPLAINT FOR REPLACEMENT OF OBSOLETE BATTERY KIT OF PUREIT WATER PURIFIER BOTH TO LOCAL DEALER AND ALSO WITH CO'S HELPLINE NUMBER SINCE LAST ONE MONTH.
EACH TIME I WAS ASSURED FOR REPLACEMENT OF KIT WITHIN 24 HOURS BUT MY COMPLAINT IS PENDING SINCE LAST MONTH AND THE WATER PURIFIER IS USELESS. MY COMPLAINT IS IGNORED SINCE ONE MONTH AND I AM HARASSED DUE TO DEFICIENCY IN THE PART OF COMPANY'S SERVICE CENTRE AND THE LOCAL DEALER . NOW I WANT TO LODGE COMPLAIN WITH CONSUMER COURT KINDLY ADVISE

I AM SENDING THE COURRIER OF PATNA (BIHAR) TO EXHIBITION ROAD BRANCH . I AM SEND TO NO.- OF 32 (THIRTY TWO) INVALOPE POD NO-
K43848350 TO K43848380 DATED 30/10/2010. TILL TIME THEY HAVE NOT RECEIVED ANY SHIPMENT

KINDLY SEND ME DETAIL OF SHIPMENT FOR MY FOLLOWING ADDRESS.

MY EMAIL ADDRESS

rajesh.[protected]@gmail.com

PureIT....now this product has great power....trust me. I had not written a complaints for years but its because of the power of PureIT that has compelled me to write about the greatness (pun intended) of this so call 1 crore ka challenge water purifier.

I bought it just 2 months back and the sales guys made big talks just the way they do it in the advertisement. It worked fine for 2 months and then 1 fine day it stopped working. I have called the customer support number atleast 10 times but they don't seem to budge. I have used all kind of words and language for them ( I wish I could write it here....but I love mouthshut) but they are least bothered.

After 10 days the agent says that may be the person would have come but did not find your address because they customer care responds withing 2 days. Now when they want to sell the product they find the address so easily but customer service they give such lame reasons.

Its sad that I have lost my money but just a piece of advice....don't go for such big claims, big names (HLL) and cheap products....pay some more money and buy good product.

This truly seems to be some 3rd class chinese product which is like use and throw kind. Hmm I think its time for the next step....throw it. Last there is this guy in customer service named Prakash (and does not have a surname, and says that there is only 1 Prakash in customer care) who has no integrity and sense o[censored]nderstanding....just like their product.

Nitin G
[protected]

Dear Sir


I would like to bring the following to your kind attention regarding the advertisement of Hindustan
Unilever's Kisso meter Closeup advertisement , which is difficult to view with our Kids, whenever this
ads are telecasted there should be senspr board to prevent such Ads in TV.
This add was rtelecasted in in MAA TV of Telugu Channel during Audio release function of ram chran
teja's Orange Movie songs release function.

As father of Kids I strongly Object such type of Ads in TV.

Please let me know How can I file a case against such Adds.

Link of Video of That Add :

http://www.apnadesi.net/2010/07/take-kiss-o-meter-challenge-urges-close.html

Mark - CC to : Corporate.[protected]@unilever.com .



Regrds,
Ram





Dear Corporate People,

Before telecasting Such Ads , think about your family and yourkids, Can you view such ads with your
kids ?

Keep in view of Public , I Would like to take such type of things as a revolutionary , Please stop
such type of kissing sceens on TVfor the add of Kiss o meter challenge ADD Objectionable for
Public, Please stop

You need not to create such cheap Ads to sell your product , If you will not stop such Ads you have
to pay for that.


Regards,

Ram

I have been trying to get a pure it battery kit since 14th or 15th October (10 -12 days). I have called up 5-6 times so far and spoken to 5-6 agents in the process. Although I dont remember the name of each of them, one of them was named 'Prakash". This guy, also registered a complaint and gave me a complain number "C[protected]". But it has been a week since the complaint was registered and nothing has been done even after that. In the meantime, I called up again... and again one guy registered a complain and still its been three days and nothing has been done.

And after, I lodged the complain, that I mentioned above, I got a message the next day, that your complaint has been adressed and send 'SER1' if satisfied or else 'SER0'. It seemed a bik joke, only that it is not at funny.

Also, in the whole process, I kept recieving SMSs saying "your kit has been delivered, and please confirm by send sms to [protected] writing 'GKB1' or else 'GKB0' ''. I dont exactly remember, but I think i must have send 5-6 SMSs writting 'GKB0' to the number, and no action was taken even then.

I think I will go to the consumer court or the grievance redressal forum of the Indian government. These people are probably the most unprofessional bunch I have come across so far.


And all of you, who are looking to buy this product... please reconsider your decision, if you value you peace of mind. The quality of serivce is Pathetic to say the least. They will really make you fight to get a simple thing such as a germ kill battery set delivered at your home, just imagine what would be the case... if you had to ask for a replacement or a defective unit.


Sagar
[protected]

sir, in nandyal pure it dealer is charging extra amount for free demonstration and recharge battery he is taking 380 instead of 360. and telling rate is increased

I have purchased a purit water filter of Hindusthan Liver Ltd. For the last 10 days the water filter is not working; although I have changed the water filter accessories. I had to make the complaint directly because the dealer dealing with the purit water filter at Jorhat could not be contacted as the telephone no. they have mentioned is not responding.Any one can imagine the problem I and my family with two childrens have been facing due to unabilability of filtered drinking water.
I therefore would like to request the company to take necessary steps to mend the filter immediately.They should also see that the dealers dealing with the systems extend their services well to avoid unnecessary harassment to their consumers.
Thanking you
Yours faithfully,


Dr. P.K.Borthakur
Professor
Department of Horticulture
Assam Agricultural University, Jorhat, Assam 785013
[protected]

Wanted immediate replacement of GKB set and tap since battery indicator has gone red. Also, the tap seems jammed. Customer ID no.[protected], Product S.No. RPM[protected].

Name: Satyajit Chakrabartty.

Address: Old flat no.11, Near Bhelatand Officers' Club,
Bhelatand A Colliery, Bhelatand, Dhanbad - 828103 (JH)

Dear Sir,

My name is surendra raut. My registered mobile no with Pure it Services is [protected]. Please note that I have ordered one Micro Fibre mesh for my Pure it on 15/10/2010 and I was assured that the same will be delivered by 16/10/2010. But till the date I did not receive the same . I made a complain no of times. They always make false commitment about the delivery. But all the complain was in vain actually.
I have expended a lot on my phone for making call for these complain.

My email id : [protected]@yahoo.co.in

Sir,
We have purchased One Hindustan Uniliver water purifier, Model:- pure it Marvella( Sl No:- RWM-[protected]& Bill No:- ISO9/845/5482) in the month of august 2008. Afterwards till date its not working properly, I was complaint Hindustan Uniliver help line number for Several times (Complaint No:- C[protected],Date:-20.09.2010 & C[protected],Date:-16.09.2010 etc: ), In Hindustan Uniliver add , Pure it challenge the Customer-home water purifier which meets all these safety criteria’s, then Pure it will offer to Customer Rs. 1 Crore. But all There comments are false .And also we haven’t received any feedback from there end
I requesting to you Sir, Please take needful action against above matter, and lodge this complaint

I HAVE COMPLAINT THE CUSTOMER CENTER- COMPLAINT NO.C[protected] ON DATE 05.10.2010 AND TILL DATE NOT ATTAIND THE COMPLAINT.AFTER THAT WAITING FIVE DAYS ANOTHER COMPLAINT TO CUSTOMER CENTER ,COMPLAINT NO. IS10/RPR[protected] ON DATE 11.10.2010 BUT SECOND COMPLAINT NOT ATTAIND TILL DATE SO PLEASE PROVIDE THE SERVICE.MY MOBILE NO [protected]

I have requested the customer care of Pure it on 06/10/2010 to replace the battery. they assured to do it within next 72 hours. and send me the sms with order detail as S10/PTN[protected]. however till today their rep./ executive neither came to execute the job nor contact me for the delay. These things are disgusting for the customer faith on brand image of Hindustan Unilever Ltd.

Date 15/10/2010

08.40 a.m.


Sir/Madam,

I urchased a waterpurifier 'Pureit' from HLL .
My Customer Id [protected]
I had placed an Order No. S10MUM[protected] on 03/10/2010 for battery kit of Rs. 365 & micro fibre mesh of Rs 55 and cleaning of the Purifier. The Phone Operator confirmed the said order and I was promised of the delivery within two working days.

A person from HLL called from a mobile number [protected] and informed me that he was coming with a battery kit of Rs. 510/- I asked him to come with a battery kit of Rs.365/- only as I had not ordered battery of Rs. 510/-. Thereafter, the said person never called.

Today i.e on 15/10/2010, I called helpline number again at 8.00 a.m. and I was surprised to know that my aforesaid order showed that I had ordered a battery kit of Rs. 510/-. The records also showed that the said kit was delivered to me very next day i.e on 04/10/2010.


The fact is it was not and is not delivered to me till now. I have placed another order now.

I want to register a complaint against the person who attended my call when I placed my first order on 03/10/2010 for intentionally registering a wrong order inspite of I being specific about the cost of the battery kt.

I also want to register a complaint against the delivery person who dishonestly has given a report that the said kit was delivered to me on 04/10/2010.

I also wish to bring to your notice that delivery guys purposely are making people to buy battery kit of Rs. 510/- evenif they have ordered for the cheaper battery kit.

Kindly treat this as urgent and serious.
I would appreciate if the said complaint is swiftly responded to.

Yours Sincerely


Jyoti Ganesh Mestry
Advocate High Court Bombay

contact: [protected]/[protected]

[protected]@yahoo.co.in