PureIT / Hindustan Unilever Complaints & Reviews

pureit compact — POOR SERVICE

Dear Sir,
My name is Aneesa Ansari & my complaint no is C[protected], I had given request for faulty battery on 4/10/2011 But still there is no response in spite of several remainders from me. Every time I call I just get only assurances but no one has turned up so far. I really regret my decision for purchasing the pureit water puriifer. I just have one request please send somebody and take your purefier back as I no longer have the patience to deal with the pureit staff.


Aneesa
[protected]

Dear Ms. Aneesa,

This is in response to your mail regarding your Germ Kill Kit order.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] OR [protected]
Rest assured of continued support always,

Regards
Pureit Team

Telephonic — Replacement of Battery Indicator

Ref to my Telphonic complain reg Water Purifier still not replace the battery set. I have complain on phone so many times. Also complain with Sr. Person Rahul in last month. Alway committed me to solve the problem within 48 hrs but still no step has taken.

My cell no. [protected]
Pl revert back to me.

Sir
I am at chennai, I have booked purit battery replacement on 24.11.2010
for which i got an acknowledgment through sms and given their ref.as
S10/CHN[protected] till 2.12.2010 they have not replaced it.
But in vein again i phone to them and replied today only we have booked
for replacement and thereis no reference on 24.11.2010.
2.12.2010 reference isIS10/CHN[protected]

Every time they told it will be replace within 24 hrs or 72 hrs but thereis no
prompt action
sekar-chennai

its ok

I had registered a complaint regarding the problem with the "compact carbon filter" of the new purerit compact that i had purchased on 2 June 2011. The complaint number is C[protected]

On 3rd I received a message with the address which was wrong and called up your customer care to get it rectified. In fact the persons attending the calls seem to be quite ill trained.

Till today afternoon we were not approached by anyone related to service, I had a talk with the retailer M/s Sampoorna Supermarkets who in turn talked to someone who is supposed to be the team leader, I had a talk with him and he promised me that it will be replaced by afternoon. His phone number was [protected], I had sent my complete address including a very prominent landmark of the area to him by sms too.

Late afternoon I received a call from a number [protected] asking me the landmark and wanted to attend the call on Monday, and then informed me that he is coming to check the leakage problem, I told him that it is not a leakage but a manufacturing defect of the carbon filter and it has to be replaced then he said that he does not have in stock, after a lot of persistence he said that he will try to attend tomorrow.

At 9:34 I received a sms from TD-Pureit that they could not locate the address, which I feel is plain disgusting, I feel pureit is taking the consumer for a ride, end of the day it is the consumer that has to suffer for this in competency.

I am seriously considering making a complaint against you in the consumer court and sue you for damages for deficiency in service.

Pureit from HUL — Worst customer service

DO NOT BUY THIS PRODUCT, Customer service is Worst.
They dump all the complaints made to their customer care centres.
They are Fooling around with every one.
Even Spares are not supplied...
DO NOT BUY THIS PRODUCT .. Be Wise ..

I purchased the Pure it on 15th May and the battery indicator was red on 01st June, I called up the customer care and informed them regarding it and they said that it will be done by tomorrow but nobody turned up. Again I complained and till date the battery is not replaced. Agent calls from Pure It and say, "Madam / Sir we do not have the battery available with us, please buy it from the market." We have not purchased Pure It to keep it as a show piece in our kitchen.

When you can not provide the services or the battery then what is the point of selling a product.

Somebody please look in to the matter and solve our problem as soon as possible.

My mobile number given at the time is [protected].

hindustan pureit — bad service

mere jivan ka kharab anubhav hindustan pureit kharid kar hua.[protected] ko eski battery red ho gaye mai es di [protected] par call kiya .24 working hours me battrry mil jane ki bat kahi par aaj tak nahi mila .us din se har roz 2 bar call kar raha hu har bar kahte hai ki sham tak mil jayega.par pata nahi wo sham kab aayega. inlogo ne mujhe mansikroop se dukhi kar diya.

Hindustan Unilever — premature expirey of battery kit

Please find the complaint lodged to Hindustan Uniliver on 29/11/2008...

Dear Sir,

At the onset, this is very upsetting to highlight such experience with a brand like Unilever wherein your customer service executives have rendered a ZERO service even after 30 days.


We have bought your product in the month of October 2007 and the first five months were good experience. As promised by your product in very 1500 liter of water used by us we are suppose to change the battery kit.We are three members family to use pureit water . Out of the three two are office going and hence we only consume water once we come back from office at night and the rest is an infant. We have calculated that we consume 6 liter per day and in a month we should need around 180 liter . If I calculate as per my understanding I should buy Pureit NOT BEFORE every EIGHT MONTHS.I hope you will have my purchase details in your system.As per my understanding, I have ordered battery kit in the month of april2008 and July 2008 respectively.

I the month of July I have called up your call center and expressed my dissatisfaction of premature expiry of battery kit, then sales person visited and request us to buy a fresh kit and assured us the the same would be highlighted to higher authority. In good faith I bought the 2nd kit.

In the month of October 2008 we all were out of the house for 28days for long vacation. Once I cameback I found that kit had already been expired.It means this time the same has served us only for 2 months.I have called up help line and helplessly ended the call.


Just for your reference I am referring the call center executive's lackadaisical attitude about the anxiety.
I was connected to a Junior guy and he has reconnected me to Mr Vijendra Singh(supervisor)and I was promised that within 48 hrs my problem would be resolved.After that I had several conversation with him and all the time he has failed to help me in any way other than taking my customer ID. I write to you Evey after 30days of ZERO service from helpline. Most of the time Mr Singh is not eager to take call or I am connected to some other person who asks me to call up once again after some days.I had a talk with another supervisor(Ms Subhra Roy), who has finished her duty after sending a person just to take my battery kit number.

We have faith in the brand Hindustan Unilever which has influenced our decision to buy Pureit. I would like your intervention in this matter and a favourable reply from you soon.
Let me know if I have to send this letter to somebody in your department.

Regards,

Subhrajyoti

Hindustan Unilever — Pureit Bad Service

I have purchased pure it 2 months ago. The day i purchased the product i was started having issues of low filtration.

After 2 month it stopped filtering the water .I checked their germ kit indicator even it was showing fine(Most of the part was white).

So i registered complaint on 30th june 2011 .Till now I m not getting any service from them.

I m calling the customer care every day but getting the same reply "We will sort out the complaint by today itself"

I have spoken with n number of executive and their supervisors(including Rohit,Ashwin,Amar).

It is really frustrating watching their add of claiming the safety challenge .How you people claim such thing if your product is not getting service for more than 12 days?

I m spending more than 50 bucks each day so till now by far i have spent more than 700 INR buying miniral water. This is how you claim your safety challenge "By asking your customer to spend money buying miniral water."

I have all the recording of your customer care executive promises.

I shall expect strict action by today itself or else i will sue you people.

There were lot of complaint numbers but this is the latest.

Complaint Number : C[protected]

They asked me to pay 50 rupees for their service .I m willing to pay 100 but atleast they should send some technician to fix it.

Milind [protected]

Hindustan Unilever — frequently waterfall after changing new battery

Dear sir/ madam,

i am using Hindustan Unilever water purifier- model- purit compact, after installing new battery kit of Rs. 350.00 , frequently water falls from battery indicator, battery installed on dt 13.09.2011, two times complaint given on customer care service, purit executive came & attended call, but still problem not resolved,

pl. do the needful at the earliest & i would be appreciate if this complaint attending as early as possible as we are valuable customer of Hindustan Unilever co.

Vijay Pednekar
contact- [protected]
tel[protected]

Pureit Water Filter — service replacement

Sir,
I had requested for replacement of battery on 30 sep 2009. on [protected]. they promised to replace in 2 days. since then I had been calling and requesting but no action . I requested for the service manager number to raise a complaint . I was given a number of Mr. Madusudanan No. [protected]. to my suprise he never picks up the phone .( effective service manager ) .kindly advice me what i should do with this insrument as i am buying mineral water daily .
Can any one give me responsible person number whom i can contact and spill my grevance.
thank you
ganapathi

With respect to the above subject, I requested to change the batter kit on 14.08.2010 vide order No.S10/RAK[protected] after that I have spoke to call center more than 3 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.

I feel buying this product is good but service of HLL to customers is very bad in this product.

My request with company is when you cant serve to customers please stop selling this product if you are unable to provide after sales service
Thanks