PureIT / Hindustan Unilever Complaints & Reviews

pureit compact — Battery premature expiry

Battery became expaired after 35 days o[censored]sing. Company is offering 750 Litters of water filteration for this product. I have used maximum 100 liters of within this 35 days, as we have only 2 members in my home. Now company is demanding payment for replacement. Please do needful.

Pureit water purifier — Battery Kit

I have submit my comlaint on dt. 17.08.09 to customer care and they assure me that your kit has been chanded in 1 working day. But the kit has not been changed yet.

Despite four complaints since 21st oct.2009 my battery kit has not been replaced .It ts shame on part of corprate giants like HLL.

Pureit Water Purifier — Replacing battery kit

I had requested for replacement of battery kit on 17/7/10 at 14.30 hrs was given order no S10/DLI[protected].PUREIT sent message on my mobile that their representative will visit within 72 hours. No body came till 21/7/10. As such another complaint no C[protected] was got recorded from my mobile no [protected] to customer care no [protected]. on 21/7/10. Once again, as usual, their was no response. Therefore, on 23/7/10, I talked to them at phone no. [protected] and senr a message also. The messsage was delivered to them at 11.36 hrs.
They are interested in selling the product. There is absolutely no after sales service.
I am 68 and forced to drink unfiltered water during rainy season when quality of municipality supplied water is always bad.

They have poor service . after sale no one look back . please dont go for this

Hello Abhijit sir,
I had also watched that programme shown on news 24 last month, and i was also very worried not on what it was showing on the channel but on what wrong clips it was showing by the channel for increasing its trp. You cant believe it, on what these news channels are showing these days. They sometimes even claim to find GOD and door to HEAVEN which even scientist cant.
Moreover i would like to remind you of that episode, that the channel never used to speak anything against hul pureit, it only showed the pictures of pureit water purifier and that too also not very clearly with pureit name or hul logo. This was only done to increase the viewers intrest on their show. Pureit is under gone through the toughest test use to check the quality of water and is approved by US EPA. It has also been awarded by UNESCO as the best non electric water purifier award.
So i would like to tell that, You are not at all required to be worried if you are using pureit water to drink. I can assure you that million of people are using pureit water for drinking and is 100% safe.

Further if you have any doubts you can directly call me, or mail me on- Phone number- [protected], or mail me at [protected]@gmail.com

Thanks and Regards,
Abhinav Ranjan
(SI HUL PUREIT)
MANDAI SWZ
PUNE
MAHARASHTRA

after sale service is not up to the mark, you have to call so many time for one thing, team not respond

Hindustan Unilever — lost of ATM card

Dear sir,
yesterday i lost my axis bank ATM card during traveling to home.

My account no. is [protected] and my name is Pooja C. Unadkat..

So kindly do the needful as soon as possible..

Thanking You
Pooja Unadkat

Hindustan Unilever — Non-Responsive Customer Support

I was enquiring for battery replacement from last 1 and half month but till yet customer support engineer is not comming to provide the same.

Hindustan Unilever — non redressal of complaint.poor help line and poor service

my pureit is 2months, i have tested the pureit water and found to having presence of bacteria. I sought help line to address my issue and a set of bunch of non responsive executives are functioning there. they did not properly understand the query.The local service centre domlur( bangalore) personal came and took the chemical analysis report and never turned back. IT IS APATHETIC ON THE SERVICE SECTOR OF THE [protected]@THE SENIOR OFFICERS HAVE CLOSED THEIR EYES ON THE SERVICE FRONT.GOD SAVE THE COMPANY.the no of complaints is a testimony of the product..

Hindustan Unilever — Defective pureit equipment

Purchased one Pureit water purifier of H.Unilever on 27.10.09 it stopped working in feb 010 made a comlaint on 16.2.010 as I.D. No.[protected],which was duly recorded at their helpline,but inspite of sevral reminders there is no action on part of the company.Is Hindustan unilever going typical Baniya ways,it really hurts.Furthur on telephoning there helpline one just hears music & fails to reach their so called experts now. Minimum you could do is provide their local address so that a case could be filed. Thanks

yes this is most useless company with big brand name.

Dear Miss.Hemlata Joshi

This is in continuation to our conversation and the concerns mentioned in your blog dated 19th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 21st Apr 2010 & replaced the Battery(LLB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Hindustan Unilever — pure it battery always not in stock

pure it batterys are always not in stock.they say that HUL is not manufacturing but they are till now selling the pure it to customers..but they didn't produce the battery kits..why??

Dear Mr. vivek,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Hindustan Unilever — Wrong Promises and bad service

Hi,
Please send the Email or Contact numbers of the greivance department in hindustan unilever.
i am not happy with the service provided to me plus with the product.
i had purchased pureit from hindustan unilever dealer in mumbai(jalaram dealers) near dockyard.
first the sales guy gave me false promises that the battery of Rs 365 would work for minimum 6 months or 2000 ltrs. where as the baterry got over within 2 months with just utilisation of 1000 ltrs. we are 4 members in the family and daily we use 10 ltrs to drink and cook.
secondly when i called help line to come and change i got a call from jalaram after 2 days and when i told him to get baterry of rs 365 he got battery of rs 510 mentioning they do not have baterry of rs 365. so the customer have to buy the costlier one with no option. secondly they were so rude and when i called up the dealer to catch the sales guy manoj([protected]) who is giving false promises to customers some Mr arvind([protected]) pretending to be the complaints incharge also promised me that he will catch hold of manoj and ask him to meet me. but since 5 days they both have their mobile phone off. Manoj is still working with jalaram dealers and is still fooling many customers.
i need to escalate the issue higher authorities in hindustan unilever.

Hindustan Unilever — Wrong quantity of Washing soap

Please see the attached pics of one product from Hindustan Unilever. The front of this washing soap shows the quantity as 300 gms and back side shows 288 gms.

Now what is expected from a poor consumer? Companies are making profits by making fool of Indian public

Hindustan Unilever — Unsatisfactory Distribution

Very bad distribution,, no proper coverage( shivaji park), no deliveries on time, orderies are booked but no deliveries take place!!

please make sure the necessary remedial action takes place as soon as possible.

Hindustan Unilever — Fraud Network Company

Hindustan Unilever ek chutia banane wali company hai,apna nam hindustan ke nam per rakha hai aur hai wo uk ki.lakho network distubutors ko dhokha diya.kaha sare produrt denge lekin diya wo product jo market me nahi bikta tha.

Hindustan Unilever — Pureit Autofill water purifier not installed

Purchased a Pureit Autofill water purifier on 5th June 2011. It was committed that it will be installed within 24 hrs. Requested and registered complaints several times but all in vain - No response from support team. Almost 10 days are passed but device is not installed.
Ref Complaints: C[protected], C[protected]

Hindustan Unilever — Bad Experience with Hindustan Unilever

Dear Team, I was purchased the Kissan Jam on 28th July 2011 from local vendor, here i regret to share with you that i found dead mosquitoes under this packet. Now i want to register my compliant against Hindustan Unilever.
Kindly register my compliant & provide me the further process.

HUL Pureit — Battery Kit delivery delayed for a month

I also trying to contact [protected] to order battery, as the local dealer (Trichy Town) number is not available. Please help me to get the number to order battery or SMS the number.

S.Venkataraman
[protected]

HUL Pureit — Non Delivery of Kit after so many days.

My Pureit Customer Id is [protected].
I ordered the Pureit kit to be supplied on 26th April '08. Your Pureit ENGINEER told me kit would be surely delivered by 28th April '08. After I think 4 calls from Monday till today no response. Everytime agents says your complaint has been forwarded & would be dealt in 24 hours.
If this is the way things would be delivered I severly doubt what would happen when I buy it & your batteries would be delivered. That I think would be the worst situation.
Whosoever is reading please note, this way you are surely tarnishing HLL's good image even though your product PUREIT is good.

i balaji gadi residing at T-20/408, pratiksha nager sion koliwada mumbai-22 cell no [protected]. i purchased one pureit water filter Sr.No. RPM [protected] last 4-5 months back. from Sion/Dharavi Branch and given me nos.[protected], 24041552 & [protected].
Now battery kit showing red since last 15-20 days & lost my bill, therefore i have not the address of Dharavi branch to contact & replace battery kit.
i tried to contact on all above nos. but [protected] is replied not recheable since last 15 days & [protected] no after lifting just gives ring tones & 24041552 this no might be dead nobody is responding to my compliants, therefore please give me new contact no or send any person to replace battery kit its very urgent & if possible replace today itself. I leaving Bombay for a month mostly on Monday. so please it be done before Monday.

Pure It — very poor customer care / service

Booked for a new tap and cartridge. Just nearing a month, yet to see the supply of the product. Repeated calls made no headway. Never xpected such poor response. Is it from company side or staff side? Fedup and no words to xpress our feelings. very very fed with their poor service.

Booked for a new tap and cartridge. Just nearing a month, yet to see the supply of the product. Repeated calls made no headway. Never xpected such poor response. Is it from company side or staff side? Fedup and no words to xpress our feelings. very very fed with their poor service.

HUL Pureit — very poor customer care

Sir I am at coimbatore my id[protected]. Called ur service centre no +[protected] on 22nd of nov 2008. Repeatedly kept calling once in 3 days there after. Only today 5.12.08 has ur representative come to attend the call. Wat kind of service are u giving your customers.

Dear Sir,

I have booked for replacing abattery kit one month before. Till now i have not received the new kit.
I have reminded many times over phone & one time visited to their coimbatore office, till now no response from the dealer. very very poor response. I am really upset over your service support.
I need your assistance for the same.

Thanks & REgards,

Ramnarayanan
Customer ID for pureit: [protected]

Hindustan Unilever Pure It — waiting for the delivery of the battery kit from 20th June

My name is Solomon. I have purchased pure it in the year 2006 at chennai. The product no. RPM[protected]. I have already replaced the battery by ordering the same through my relatives at chennai in 2008. Last year end I have moved out to Bangalore

Now I am very much upset over their so called good customer support system for delivering the kit. I have ordered for the battery kit on 20.6.09 order no. S09blr[protected]. they promomised me that they will be delivering the same by 25th of June. Since I could not get even a telephonic call on 27th I got back to them and they gave the complaint no: C[protected]. Inturn the helpline person informed me that on 29, they will deliver the battery kit.

After waiting for more than 15 days, again I called the helpline and he gave the complaint no: C[protected] and informing that by on 6th definately they will deliver the kit. Now I have waited patiently up to 11th and today I made a call. As usual by sayin "we understand your problem" he registered the complain and gave the complaint No. C[protected]. When I instisted he told that he will be connecting his senior sales executive. Nearly after minute the response came that he is not available in his table.

Frustrated again, just now I made a call again another helpline person repeated the same the meaningless words "we understand your problem" and not given the complaint no.

As a customer I do not know, after buying their product why we have to suffer like this. Even in my first call I told them very clearly that the red indicator is alost full and I need the replacement immediately. He assured but the company fails to complie their responsibility. The irresponsblility and their hypocratical talks like "they are attending immediately" irriate like anything. The after sale service is especially very very very poor in Bangalore.

Regards. Solomon

I agree with their poor performance in the serivice end. It is frustrating

SIR I AM NEELIMA FROM DELHI MY CONTACT NO.[protected] ON BOOKING TIME OF PUREIT WATER PUREIFIER.I AM ORDER FOR BATTRY KIT OF PURIEFIER ON 31/08/2009.ON COMPANY
HELPLINE NO.[protected].I AM CALL SO MANY TIME ON THIS NO. BUT NOT RESPONSE BY COMPANY EXICUTIVE.PLEASE SIR RESPONSE MY COMPLAIN IMMIDIATLY.
THANK YOU.

HUL Pureit — Non-delivery of Germ kill battery

I bought a Pureit Home Water Purifier in about July 2009. Recently the Germ Kill Battery Kit needed replacement and as suggested in the instruction manual we called the helpline number on 15th Sep-09 order for the Kit replacement. We were told it would be delivered in 3 working days. 18th Sep- 2009, we called again to check about the status since we had not received any replacement kit, and we were told that our request would be put on “higher priority” and that someone would deliver the kit by end of day.

We haven’t heard from anyone even as of this morning. So I called their helpline no. ([protected] and the call centre executive very promptly told me that we have the record of your calls but we cannot do anything except put the request in the system. We don’t have any contact with anyone from the company sales or service people. When I asked if she could give a manager’s number she said she doesn’t have one.

I find this entire thing a mockery of customer service.
I bought the product on the assurance that it was being sold by a reputed company like Hindustan Lever and was promised that all the spares and service would be easily available. But like many others my experience has been otherwise.

Not only does this indicate that not enough attention has been paid to the after sales service by Hindustan Lever, it also, in a lot of ways, indicates that the company is only worried about the sales of these products and then leaving the hapless customers to fight for themselves.

I guess we will have to resort to the word of mouth publicity and ask our friends and colleagues to stop buying Pureit (although the product itself is good).

Dear Balaji Gadi,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Neelima Sharma,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Vikas Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

HUL Pureit — faulty instrument not replaced

I purchased pureit water purifier on 12-10-09, from rushabh distributor in bel road.... i asked them to chek the product but they said just ok... i brought home and tried filling water and found the product to have crack in the water collection chamber... so immediately in the next day i have made a complaint... it has been sixteen days of calling to the customer care till now I have not got the faulty instrument replaced.
kindly help me.

Dear Mr. Mohammed Ahamed,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

HUL Pureit — battry

inspite of my order of battery and confirmation by call centre to replace it at 7 p.m service centre not coming on that time. service centre is it totally vogus,bad,bluffing instrument.

gurupada pramanik
[protected]

If you want to contact Pureit (water) consumer care, email to pureit.[protected]@unilever.com or log on to : http://www.pureitwater.com/contact_us/contactus.aspx

Complaint made on 24 Feb, promised to attend within 48 hours. No one visited till 03 Mar 10 and on top of it...on 3rd Mar I am being told that ur previous complaint has been closed. Now fresh 48 hours...really ridiculous behaviour (Contacted many persons like Tanuja, Arun and lot others on [protected])...Please have a little shame on the name of company...its a reputed one...

Hi, I am Mintu Gupta from Maholi Distt Sitapur near Lucknow. few months back i had purchased a Pureit number RPB[protected] whenever i called them to change the battery, every time i got battery within few hours. I want to speak thank to service team of Pureit. Lucknow.

Thanks/ All the best
Mintu Gupta
Maholi-Sitapur Lucknow.

hindustan lever pureit — Non-delivery of Germ Kill kit

Dear Sir/ Madam;

I had placed an order for my Germ Kill kit with Hindustan Lever Pure It helpline. They said it will be delivered in 3 days time. On the fourth day, in the absence of non-delivery, I again called up and said that the said kit has not been delivered. they said that they are re-registering my complaint and in 3 days it will be delivered. Again after three days passed, on the fourth day i called them and they said that no complaint was registered earlier, but we will register it now and in 3 days the kit will be delivered. In all it is a week now and the kit has not been delivered. without the kit it is not possible to run the appliance ans it is the main functioning unit.

Kindly look into the problem and suggest remedies.

Sincerely
Neelam Gayen (Pure It Cust. Id. [protected])
Mobile # [protected] / [protected]

I thank you for taking necesssary action but only after filing a complaint here in this forum.

Hindustan Lever — poor after sales service

I have purchased a water purifier Called PURE-IT.I have to change battery evry three months.I called several time to the help line number they book my order and always assure that battery will be replaced within 24 working hour, but no body comes to replace the same.
They change their local office without any information to customers.I am surprised recently when I enquired about the address of their local office from help line number,the address which they gave was old address,I informed their help line number that office has been changed from the address which you are providing.
It is cheating that after saling the product they are not taking any interest in providing service for which I am ready to pay the service amount.

HUL Pureit — Battery kit

I have purched a pureit water purifire Rs. 1000 from rajdhani crocary house karnal in Jul-2010 ,In Sep-2010 battery problam accoured .I have many times complaind to Rajdhani crocary house but result nill at present time.

Dear Sir,

This is with reference to your below mail and the concern regarding your Pureit GKK Replacement.

First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr.Puneet Mehta,


This is with reference to your below mail and the concern you have with the functioning of Pureit.

First of all, we would want to thank you for taking the time and effort to reach us on your concern.

As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit  Team

Hindustan Unilever — NON CARE FOR DELIVERY

WE ARE A VERY REPUTED FMCG OUTLET AT PATNA,ALSO 1st SVS OUTLET OF HUL,BUT WE'RE FED UP WITH THE SUPPLY CHAIN OF HUL.NEITHER THE LOCAL DISTRIBUTOR IS ACTIVE NOR THE COMPANY PERSON ARE INTERESTED IN THE MATTER.HOPELESS CO.WITH NO CARE.OUR ADDRESS PATNA KIRANAA ,STATION ROAD,PATNA

My problem of non delivery of Germ kill kit by HUL Pureit was solved in less than 24 hrs of posting the complaint on Consumer complaints site. Thanks a lot !

I PURCHESED A PURE IT KIT FEW DAYS AGO FROM KALKAJI NEW DELHI.BUT THERE IS A SMELL IN WATER.IT WAS NOT HAPPENED EARLIER.PL .CHECK

DEEPAK SHARMA KULUVI
PRESS REPORTER
JOURNALIST TODAY NETWORK
NEW DELHI
[protected]

Hindustan Lever — IN BHAGALPUR THERE IS NO DISTRIBUTOR FROM LAST 5 MONTHS

THERE IS NO DISTRIBUTOR FROM LAST 5 MONTHS DUE TO THIS THERE IS SHORTAGE OF MANY PRODUCTS IN MARKET. I HAVE A SHOP IN MARKET NAME CHETAN AND MOBILE NO.[protected]

Dear Sir/Mam

This is with referece to one o[censored]nilevers product Pureit purchased from one of authorised dealers of Nagpur. To my surprise the product had complaints, such leakage of water from the kit. Now the complaint had been attended by HUL service engineer, saying it can't be solved from his side but would communicate to the dealer & accordingly the dealer would send his service engineer. I'm surprised as to why the company is not taking initiative to solve the problem, instead the customer has to go from one door to another simply to solve the problem. Its companies responsibility to solve the matter rather than customers lookout.

ITS MY ADVISE TO THE COMPANY TO STOP SELLING THE PRODUCT FOOLING THE GOOD FAITH CUSTOMERS. I HOPE SOME POSITIVE RESPONSE SHOULD COME FROM THE COMPANY ITSELF.

Regards
Ravindran
Nagpur-[protected]
[protected]

Hi
I am Ramamurthy from chennai , i am using pureit MO5 model for the last two years .The product is excellant and works very well till date .I approached Sri meenakshi agencies alwarpet chennai 18 ,who has responded immediately and installed my gkk kit request .We appreciate the sincerity and have responded immediately .I am satisfied with the product and their services for replacing the gkk on time .My consumer id is [protected]

I have been using pureit since last 5 years. I have been using classic model and i want to inform that device is very good and easy to use with out any hassle's .The output water from pureit is very pure and it have good test, this product giving the value for money
Even the after sale service is also very good. Since last 1 year i get the battery kit, fiber mesh and other spare I get it on the same day when i register it in call center , the service are given by M.J agencies, Cochin, is very good. Even the service technician is so humble and very polite. Every time they come to my home they clean my device.
I have also recommended to my friends and relative. and i definitely recommend this product to all people who are suffering for good water and good service
I want to congratulate Hindustan Unilever for this Kind of product and service


Thanks and regards
SHAFEEQ O.Y
COCHIN
my customer id-5751798
ph[protected]

Dear Sir,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. You are our esteemed customer and we appreciate your invaluable feedback. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Hai Team
Iam prashanth from villivakkam Chennai .I am a proud owner of pureit which I have purchased for 2000rs in 2011 with a consumer id [protected]. I am happy and satisfied that I am giving good water for my family and protecting them from water diseases .The product is very easy to handle without any hassles .The services are really surprising me , I have ordered a Kit which has expired and within a hours time From vcare service centre a technician has arrived and installed the kit ,this is to be noted as the summers have started and I was worrying whether this kit will take time to reach me .This has created a strong belief on pureit and its services ,I congratulate the team for the immediate and understanding action .Keep going with the same trend .
Thank you

I will not agree bcoz i read more negetive reviews in admanya pls see link

http://consumer.admanya.com/reviews_pureit_home_appliances-882-0.html

Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We are glad for your continued trust with pureit and will assure you the best service.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Hi I am Renganathan from Trichy

From Past 4 years of i am using Purit at home. It provides healthy and good drinking water still and the service provider of trichy is doing customer friendly job .They caring my call for ordering battery kit at any time and also delivery to my home. Good service pureit and thanks once again.

Hello Pureit I am Elayaperumal.

Last year I brought pureit at trichy. Few days back I have called local service team to order battery kit for my pureit.Thery delivered battery kit with in 3 hours and they given me the hygienic service for my pureit.I really surprised on the fast service which service team doing fine job at trichy. All the best.

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Hi, I am Thanapathi

I would like to share my experience with pureit here. Since I am using pureit 6 year and conducting local service centre for my battery kit. The responds from the service centre is very good and whenever I will book my battery they will send it to me on the same day. It is helping me to get healthy water without any interrupt. Thank you pureit .

Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Hi
I am Pureit user for the past 2 year, . I had placed order for the battery through their help line, agent assured that the same will be delivered within 3days, . A technician from authorized service called me at 7PM & confirmed to deliver battery by 8PM, made me confident that it is a call to give excuse for their failure at later stage.
To our surprise the boy with pureit uniform was present at 7.30PM & fixed the battery to our satisfaction, they delivered service much faster than the promise time, this is possible for the professional organization with strong management. I believe pureit provides speedy service unlike others.
Thanks to Hindustan Unilever, keep continuing excellent after sales service.

Dear Sir,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Pure it Team,

Thanks again for the wonderful service.
No words on Pure it service to express..

Excellent...


Best Regards
Mohamed Shabbir Hussain
+91 [protected]
MountRoad, Chennai, TN

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. You are our esteemed customer and we appreciate your invaluable feedback. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Hi,

I am Anil Kumar, I stay in Srinagar colony. I am a Pureit user and I recently ordered germ kit to replace.

Your technical staff is quite competent and very responsive! Thanks for your assistance, you guys have come and replaced within 4 hrs, I did not waste my time waiting for you, It often happens even when you order for a Pizza.

You guys are amazing.

Thanks again and keep up the good work.

M.Anil Kumar.
Anshu residency,
Nr.Green Bawarchi Hotel.
Srinagar colony,Yousufguda
Hyderabad.

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. You are our esteemed customer and we appreciate your invaluable feedback. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

HUL Pureit — service complaint

My purit got leaky and registered complaint about a month back(aug 12)and my complaint no is C[protected] and one technician from Saligramam, chennai said spare parts are not available and said will be set right soon.even after 45days or so no person has turned up, very poor service.


SEETHARAMAN, CHENNAI

HI,

"The customer service I have received from HUL Pureit is truly remarkable. I very much appreciate the help they have given me. If I hear of someone needs any water purification systems, I will recommend HUL products. Having wonderful customer service is a great promoter. Getting help like that is truly valuable, especially when a person spends hours for purified water and the frustration level is on the up-rise.

I appreciate HUL and Pureit team for their wonderful commitment – they have provided service on Dussera being festival day.

So many consumer durable companies and mobile phone companies has no customer service or you spend hours trying to "find" an email or phone number--that does not help the frustration level--at all!”

HUL team - Keep up the good work.

Thanks

Unni Krishna,
Cell :[protected]
Nrr puram cly,
Borabanda ,Hyderabad.

Dear Sir,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

Hai I am Nizar Hussain from Chennai ,using pureit water from 2009 with consumer Id [protected] . I brought this unit for providing my family good drinking water which has fully satisfied its purpose .I have suggested many friends and relatives to use this product due to its clear safe water which it gives . coming to the services they provide are really excellent which no doubt I am very happy . I do not believe how can a company provide so good service for a less cost product. which has created a strong belief in Hindustan lever and very good selection of service franchisees . keep the good services going .

not at all satisfied...