PureIT / Hindustan Unilever Complaints & Reviews

Pure it — Delay in Battery Replacement

i purchased PUREIT long back and my battery time over, i made a call to your customer care for replacement of a battery and i placed the order January 2009. No body turned up yet and 4 days back again i called up and placed order for batter, she said with in 2 days representative will come and replace the battery, again no body came. my order number : S09-BLR[protected].

PURE IT people are showing more interest in selling and not in service.

My mobile number [protected]

Dear Manchuri Rangareddy,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

i have also same this problem i order for replace battery kit at[protected] but yet no buddy came or any call from company's member

HUL Pureit — Worst Customer care service

As my query was, one of part has been lost during the relocation within the city, I need to know which part has been exactly missed out. So that I can order the same to start my PUREIT system.

I called up the customer care guys 5 times and describe the same. They told me their executive is going to visit my home (Below is my mailing Address), but nobody came till date to resolve the issue. I even received as SMS from TD-pureit saying.
“Dear Customer your Complaint No: C[protected] has been attended. Please give your feedback as “SER 1 “if satisfied else “SER 0 “i[censored]nsatisfied to [protected]. Team Pureit”

SMS says they already attended the said request. This is totally unacceptable.

Please look into this at the earliest.

My registered Mobile No in Pureit to track my record: [protected]


Worst Service of the HLL Pureit Water Filter after Sales.

Hindustan Unilever/pureit — Non availability of germ kit-poor response

We had ordered for a New Germ Kill Kit on 22nd May,2010 as the old needs to be replaced. But till date no one had visited to replace the same or called up to confirm the exact date of replacement. We had followed up with the call centre number of times in alternate days, but every time got the same response that some one will attend the next day.

We have no other option other than throwing our (IM)PURE IT water purifier out and also suggest people not to use or buy the product otherwise it will become a lifelong liability...

Is there somebody in Hindustan Unilever??????????????????

Hindustan Unilever/pureit — non delivery of pureit germkill battery kit

i have ordered germ kill batery kit on 29/06/10,but after week kit is not delivered to.i have made many calls to customercare but they give only assurence.
my order nois S10/DLI[protected] Dated-29/06/10

replasment battery our mob.no.[protected]

Hi,

I am awdhesh Rai my mobil no.is [protected].

we have purchase your system dt.04.06.2011 but from dt.on 30.06.2011 not working properly, problem is water not enter inside & front side lite is completly red, regarding above i am continue complain to custome care since last 03.07.11 to 18.07.11 but no action till date, so please requiest our problem resolve ASAP.

Hindustan Unilever / Pure it — Non-availability of Germ Kit

My name is Dhananjay Singh and after making a lots of efforts, i could not able to get the germ kit for our Pure it water purifier in Udhampur district, J & K State. Could you please provide me the your local dealer from where I can get the kit.

Thanks in advance.

Dear Sir/Madam,

This is Akhileshwar, customer of HLL's pure-it water purifier.I have ordered for immediate replacement of Battery Kit, since it indiates the same. My customer-id is [protected].

On 21st Jul 2012, I placed my request for a new battery. But as on date I have not received anything from them. Yesterday, I approached them again the answer was “Sir, it will take 3 working days, that too the date which I requested for battery, .

I am waiting for this but no one called me and when i have called again in ur call center on 24th july then excecutive has assured me to deliver by tomorrow but still i am facing same problems, no one has called me. I have again called trice at call center but nothing has done & waiting for germi kit as well as call back

I am sorry to say this is very pathetic service is being given by HLL. then I would like to go for other products other than HULs.

I am sorry to say, but HLL's after sales service is very pathetic at the moment.
Akhileshwar

be happy

Pureit Water Filter — Worst Customer Service

Worst Company and customer service I have ever seen. We bought PureIt. They delivered the product without invoice. When we asked for invoice they said within a day we'll provide the same. They didn't provide it till date. When we asked the sales personnel they behave very very badly by just shutting down the phone and customer care behave the same way. No response.

Not agree, noboday come for replacement...we puchase from market it..directly

Thanks
Rajat Tyagi
[protected]

Dear Pure it team,

We have purchased compact pure it but we are facing trouble for servicing,

i think worst service of this team.

Thanks
Brijesh Kumar

Mainpuri Uttar Pradesh.
[protected]
[protected]

Pure It — Non supply of Germ Kill Battery

I ordered for 2250 ltr germ kill battery on 1 Jul 2010 but till date i.e. 10 Jul battery is not delivered at my residence.

Can i hope to receive a little bit reply from you; the cause of delay.

Thanks

Y S Negi
A-1 / 72 A, Mayur Vihar - 3
Delhi - 110 096
Mob: [protected]

HINDUSTAN LEVER/PURE IT — Fungus in Pure It Water Filter and not working thereafter

I purchased Pure It Water filter after glancing it at Trade Fair in Nov. 2008. I placed the order at the Stall itself. I was amused to get the deliver of Filter within two days at my home. Initially it worked very well. But later I noticed that there was fungus collected at the base where water collects after filtering process and from where it comes out from tap. I contacted the Pure it Complaint Centre at [protected] on 07.06.2009 and apprised them about the fungus. They assured me that their personnel will come and fix the problem. Therefore, i stopped using the Filter to show fungus to the company personnel. No one turned up from the company and therefore after waiting for about fifteen days I thought to clean the fungus so as to make use of it atleast. After using it for about fifteen days (after cleaing fungus myself) it stopped filtering the water. I again called up at the above number and one Mr. Sidharth attended my call. I apprised him about the problem and also informed him that no one turned up last time to fix the problem. After checking the records he confirmed that yes there was a complaint from my side. He further assured me that someone will attend to my filter within a day or two. Much to my dismay, till today no one has attended it.

Is this the kind of service the company wants to provide to their customers.What is the use of providing attractitive TV ADS with raincoat when their filter does not send a drop of water even AND WHEN THEY ARE NOT KEEN TO ATTEND THE PROBLEM WITH THE FILTER . Is it for befooling customers with such attractive TV ADS.

Pureit--Hindistan Unilever — Pureit not working

Sir,



I had bought the Pureit Water Filter on 10/08/09 and the filter no. is RPB[protected]. I am sorry to state that the filter is not workig since the red sign for replacement of battery has not yet been displayed. Besides my kids have frequently fallen ill during this period. Is this your guarantee of Rs 1 crore.



You people should be ashamed. On contacting your customer care tel. no. and going through the police type enquires they have asked me to wait for 3 days ie. I have to suffer for three more days.



A. Uppal



Mob: [protected]

Hindustan PURE IT — battery

The battery of my filter is not working. kindly come and change it.

No. 883, 41st cross, 28th Main, Jayanagar 9th block, Bangalore - 69

Hindustan PURE IT — hyderabad distributor numbers

distributor numbers are available in this url
http://hyderabad.justdial.com/water-purifier-dealers-pure-it_Hyderabad.html.
people who want germ kill battery replacement,services or any other problems contact ur near pureit dealer. u have even direct company authorised employs.pls call to those numbers.

Pure It — Replacement

I have registered a complaint with HLL pureit to replace the body and even after one week they have not turned up replace it. I am calling them everyday and they promise to come on the same day.

Dear Sir/Madam,

Subject: Query regarding Pureit

First of all, We would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected] for further queries.

Rest assured for continued support always.

Regards
Pureit Team

My number is [protected]

Dear Sir/Madam,

This is in response to your mail regarding the Germ Kill Kit (GKK) Order.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place & Delivered the Germ Kill Kit (GKK), trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Yes finally it is been done. I am thankful for the kind service from HUL and this blog but not the dealer. Dearler was again giving reason to visit next day but I managed and made him to visit the same time. Dealer office was located just 2km away from my residence and he was give lame reasons. Please ensure you higher the right attitude dealers so that it will not affect the company name and brand.

There no propet response from the distributor in mahabubnagar dist. There is no proper supply of pure it purifiers within the district.

Hindustan PURE IT — Water Leaked from the middle

We Buy the Hindustan Lever Water Purifier on April-2012 they gave the one year warranty
yesterday the purifier begins leaked from the middle of it i want solution where i want to Complain for my Problem

I ordered GKK on 12th Apr but no body delivered that and they closed the order once again i ordered on 22nd Apr after that i got msg within 72 hrs GKK not delivered this should be FREE but after 2 days i calling call center 4 times it cost around 58 rs for phone bill, they come and installed on 28th apr and taken money i asked about free as per meg they behaving like very harshly and there service is very poor, please dont take this product please help me i want money back of GKK,

and also service/call center people also not communicating properly i will not suggest any body this product
my no [protected]

HI,
I was purchased water purifier of Hindustan Pure it dated 07/07/09 and from the start date of purchase there is a lickage inside the germ kill indicator and water come out repeatedly till now, that’s why I have complained 4-5 times and I also called to customer care regarding this, but it still not resolved, I am facing very much problem. The complaint no.s are[protected],[protected],[protected] and[protected]. Please do the needful steps.

Thanks

email add.- [protected]@yahoo.com

Pure It — battery supplied short

Dear sir,

i went your stock point repons very bad yestarday i went stock point batter no stock, why to your produte lanching , very bad serives

any one asking to very bad respons,i telling , your not supplied battery.this is to much.

i went , your stock point ,19.04.10, time now.7.18pm, he respones very bad.

any next time any sir

g.kesavarao

i went stock point no batter supplied, he supplied, 510/-batter supplied, i cont affred
350/- no stock, tommrow come are not, he telling i dont no, anser

very bad serives i lot of problam facing, here no stock, another point no stock, very [censored] respons.

19.04.10.time.7.18pm, very bad person, who is persons very bad respons.

pure it water purifier — NEVER PURCHASE PURE IT

I PURCHASED PURE IT AFTER DEMO ON 11TH JUL'10 BUT THEY ARE NOT ABLE TO SEND BILL AND SERIAL NO. OF PRODUCT.