PureIT / Hindustan Unilever Complaints & Reviews

I am an user of hindustan lever water purifier PURE IT from last one year. Several times we had tried customer care number but every time we only received automated recrorded voice. From the day of installation till date no body is coming for servicing of this product. Now the battery is expired and we want to exchange it with new one. I am very unhappy with this type of poor sevice. Pls. send somebody to replace the battery and for servicing of our PURE IT water purifier.

My mobile no.is [protected]
Previous address : RZ-B 24, Second Floor, Near Sai General Store, Raghu Nagar, Pankha Road, Janak Puri. Opp. Janak Cinema, New Delhi.

Present address : RZ-45, 1st Floor, Near Laxmi Sweets, Raghu Nagar, Pankha Road, Janak Puri, New Delhi.

kindly despatch battery replacing kit. My mobile number is [protected] (Chennai, Roypuram)

Thanking you.

I have ordered for a battery replacement of my PureIT C.S [protected]. The manager and the staff of the PUREIT call centre misbehaved with me and my wife and laughed while logging the complain. The order was placed 2 days back and the battery was not replaced as on 1st Feb.Now the manager is telling me that it will require another 1 day to deliver. I cannot tolerate this delay as I have my son 1 year old in my house who require germ free water the most.
This PUREIT company does not bother to deliver things on time and moreover misbehaving with the customer. Hence I would suggest no customer should purchase any product from them going forward.
Please take serious action against the manager of the Pune call centre and the staff(name: Vijayendra). Pune call centre no : [protected]

Hindustan Unilever- PureIt — pathetic customer service

This is a subject of abject misery that a company like Hindustan Unilever takes no guarantee of the products sold and make its customer suffer without any rectifying support. I bought a PureIt filter from the compnay franchise in first week of October. My mother got the installation done. The sales guy installed a defective piece with bottom portion of filter leaking profusely which we got to know later. The sales personal did not even showcased entire flow during demo. in the evening when we lodged a complaint at customer service they promised to send a technician. The series of calls at customer care and with the sales guy 'Dilip Kumar' continued for 15 days. finally the technician name 'Dushyant' came and certified that the bottom part is broken. It has been another 1 week and I have not yet heard from anyone from the company. Dilip does not pick up the phone and Dushyant puts everything on his head. The worst was today mornig when finally Dushant agreed to send some other person. He kept me and my husband waiting for 2 hrs and still when called asked for another 45 mins to reach our home. I am really frustrated with the quqlity of their product, the recklessness in the attitude of support team and the insincerity. I will definitely report it in customer court and would like to warn all the prospective users about probable consequences. Please make a wise choice for this utility item.

This happened with me.

In Fact in the present scenerio it is common that the sales team behave differently after sales.Before purchaging the product you will be assured for everything but lateron their attitude will be different.We the poorcustomer feel cheated by the big companies whom we believe that they are good and caring.I too have some thing to tell to Hindustan Unilever about pure it.Are they listening? Ye Bharose Ka Swal Hai.

The Pureit call center just keeps assigning complaint numbers but nothing seems to be done about addressing the issue. I have been given the following complaint numbers C[protected], C[protected], C[protected], and Order Details are S10/MUM[protected]. The pureit executive turned up twice to my place with only the battery kit but not the other missing part which would not help and mentioned call center has not given any instructions on the WES nut which I have clearly mentioned on all calls to be replaced on high priority. They just donot seem to follow instructions and are not bothered about customer problems. They just need to sell their product and after that they don't care what and how the customer suffers.

I am also facing the same problem. Order to change the Germ Kill Kit one month back but nobody came to replace the same. Now when it was completely red then again placed the order 5 months back and even after giving 20-25 calls nobody came to change the same and as Mr Drgirijapati mentioned, I am also facing the same problem.

Guys, I would suggest that dont go for Hindustan Puriet, their service is very bad even Government Office services mey be considered better than HUL.

Hello,

I had booked a Germkill Battery on July 07, 2010. The order number is S10/DLI[protected]. I was told the delivery would happen in 48 hours, as usual. When it was not delivered, I called up again and lodged a complaint. The complaint No. is C[protected]dated 9 July, 2010). I also placed order for another one- vide order number S10/DLI[protected]dated 9 July 2010). So in all I have ordered for two. Till date not even one has been delivered. Subsequently I inquired about it ten times more and complained as many times. These complaint numbers are: C10242035, C[protected]. Surprisingly after one such conversation I got text message stating your complaint has been attended to and is being closed. It also asked for feedback to which I responded saying I am not satisfied. I don't know what "complaint has been addressed and attended to" mean, as the underlying point in that complaint is non-delivery of the Germkill Battery, which is still due. You may find all my correspondence against my mobile number [protected] in your system. I am surprised at the attitude and level of service provided.

Could I get any help please. My email id is [protected]@gmail.com

Hi,

Our Pure It Batttery shows half red and half white. I call so many times at pureit helpline.
But there is no response from your side. Please do the needful ASAP.

Thanks and regards
Reena Saini
[protected]
[protected]

sir
I have one Pureit, i need a Battery kit and stainer, let me know your
helpline no Or contact person or Kochin office contact number,
ps sms to me.
thanks
Rajan Pillai G
[protected]

Hindustan Unilever/ Pureit — Request for change of battery requested on 17th of April. 4 days have passed. Company does not respond.

Request for change of battery requested on 17th of April. 4 days have passed. Company does not respond.

Dear Miss.Jyoti Prakash,

This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 22nd Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

if this really true then I would request "Jyoti Prakash" to give a goodwill feedback comment here... otherwise the picture for a particular company gets changed...

Thank you...

Hindustan Unilever/ Pureit — No supply of GBK/ Nonsense Customer Care/ Asking Service charge for replacement of battery

On 17th of may I have ordered battery kit through the company's helpline no. And the person other side told me that it will be delivered within one working day...immeidately I have received a Sms from the company that battery kit will be delivered within 72 Hrs(I thought may be company's one working day is of 72 hrs), I have waited for 3 days nobady has deliveredthen I again phoned at their helpline no. a lady other side told no need to complaint somebody will deliver the kit within 1 day because if you complain it'll take another 2 days...after waiting other 2 days when no body came to me then I have compalined on the company's helpline no.then received Sms from company that somebody will attend the complaint within 48 hrs...nobady came to me and nobody deliver the battery to me but a Sms again received from company that "your complain has been attended if you are satisfied with our service type 1 or not satisfied type0 and reply to us" I was very much disappointed with this and again complained on their no. as this is the only way I can do because Battery is not available in market one has to depend on the company for the battery. Again and again i have ordered and complaint regarding the same in the company's helpline they feel sorry and nothing they done. Finally I have sent a mail on the ID given in the website of the company a phone from Pune executive regarding the delivery of the battery I told him my problem then he has called his counterpart in Delhi then again a person from Pureit delivery boy called me and asked more than the price of the battery kit, what else I have to give extra buck to him because he was not willing to give the battery on the actual price and threatened me to not deliver the battery. Because without battery the system is just a Pot.

It is requested with you that What can I do in such conditions where after sales service is zero from company's side. I have stated you what has happen was very disappointing to me as in the advertisement they offer Rs.1 crore challenge regularly.

Hindustan Pure it Water Filter — Need battery Kit.

Please provide me new batter kit. i will pay this battery kit amount by cash.

Cell: [protected]
[protected]

I have also gone through the same experience with Hindustan Lever's PureIT.
They have the worst after sales service for their product.

I got the battery (with larger one) replaced in the month of February. The person attending didn't even give a receipt for the purchase and said he would give it on the next day. He never turned up.

After running for 3 months the battery changed color from full white to full red overnight.
Even after complaining 3 times from the last 4 days no one has cared to turn up. We have to depend on mineral water. They promise that some one would come in 48 hrs to check and that complaint number will be sent on mobile as an sms. But none of the two happens.

Complainant

Sujoy
F-1116
C.R. Park
New Delhi -110019

I have pureit in my house. i have ordered for the battery kit and the fillter mesh .They deliverd only the kit telling that they will supply the mesh fillter next day. i went to there office in Thiru vikr nagar on the same day and they said that they will supply tommorow since they dont have the stock and never supplied . after two months again i contacted the customer service and placed order for the same. when it is not supplied again i contacted the customer service to my surprise they told that i have not placed the order at all.They told about the rate also @55/-
This is the state of service if the compny feels not to supply other than kit atleast there should be stockis. But this not my first expereince your dealer never keepo the stocks on hand.At least now you see that the fillter is supplied immediately.my particulars are as follws
A.D.Ramakrishnan
[protected] land line 25501441

I have purchased one new Pureit. After 2 days I foud that Water leaks. I registered a complain on customer care. 2days after some body call me & told that First submit Rs60 then we will come othetwise throw it outside.

Pureit Water Filter — non supply of germkill battery

I am Sathiya, mobile no.[protected], placed an order for germikill battery with Pureit helpline [protected] on 24.04.2010. Assured me of supplying the said battery within 72 hours. Due to non response, I called the helpline on 25.04.2010 and again I was assured of supplying the same within a day. As there was no response, I called the helpline and registered a complaint on 27.04.2010. Having registered the complaint, I was informed that the matter will be taken on top priority and necessary arrangements would be made within 24 hours. After the assurances from the customer care personnel on helpline, no one contacted me nor the battery was supplied/delivered I again called on 28.04.2010. The customer care person on helpline again and again kept on assuring me that they have taken up the matter on top priority. Till the time of sending this mail, I have not received any call from your personnel regarding the status of supply of the battery.

Further, to get the customer care person on line through the helpline is an hectic task, that I have to hold the line for more than 30 minutes loosing my valuable money. After getting the person on line, there will lame excuses saying sorry and the personnel with get in touch within 24 hrs or 48 hours or immediately can expect a call.

I could not understand whether you are interested in supplying the battery. If not you may please make necessary arrangement to take back the filter as the same is of no use without the battery.

Look forward to hear from you about the action taken.

Dear Mr.Sathiya

This is in continuation to our conversation and the concerns mentioned in your blog dated 29th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 30th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

I sent them emails from website also. There No. [protected] doesn't connect at all saying "your call cannot be processed" My phone is[protected]. There services suck big time btw. AVOID!
Yogendra Singh

From,
Sanjay Gawade.
35/8, Radhanagar Co. Op. Hsg Soc.
Khadakpada, Kalyan (w)
Mobile: [protected]

Your technician has replaced battery of Pureit-water purifier on 14/01/2011. However it is giving poor quality of water (turbid water), even after draining off completely 2-3 times. Please look into matter and attain and clarify the problem urgently.
Regards,
Sanjay Gawade.

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