PureIT / Hindustan Unilever Complaints & Reviews

Hello Sir,

I have purchased Pure It water purified 5/6 months back. After that I have changed the battery twice. However no one has explained me about the life of the battery. One battery is costing me Rs. 500/- and after every 3/4 months I have suppose the change my battery. I have recently changes my battery in the month of june and still my pure it has not been working. Executive visited my home for change of battery is now answering my phone. On toll free no I have lodged my complaint several times but no positive reply.

Please help me out with this.

Regards

CA Vikas Vishwasrao

I am using Pure IT water purifier from last 3 month.
Last Thursday 24th June 2010 i ordered pure IT germkill kit with reference no S10/DLI[protected].

i received address verification calls right from Saturday but till now nobody is turned up with Germkill kit.
The kind of service is very pathetic, and i am very unsatisfied with your services.

Please look into the issue ASAP as per company commitment you are suppose to deliver germkill kit with in 48 hrs.

Today it is more than 4 days, Germkill kit still not delivered.
my son is sick due to water problem. email written but still no response.

Please log a complaint, as a consumer i am suffering.

Regards,
Anuj kumar nirala
[protected]

I have logged a complain dated 12june2010, C[protected], this complain regarding germy kit, I have buy new germikit at 14may2010 with in a month its showing red.
For this complaint ur excutive comes on 14june2010
and said to us this could be replace with in to days. But still now its pending. Regarding this I have call to ur help line no, each and every time, they gives us new complain no ie[protected],[protected], but ur excutive not come again for that complains no.
Kindly replace the germi kit asap.
I am not satisfy with ur services because after 12 days condition is same as before.

Hi, I am Sandipan Baksi from Navi-Mumbai, Vashi. I got my Pureit (Cust ID: [protected]) Battery replaced on 15th May 2010 and was told that the battery will expire on a usage of 1500 Litres. It has been only around a month from that date and the battery has stopped functioning. I want to emphasize that I stay here with my elder brother and it is impossible that we have exhausted 1500 Litres in such a time span.

When I am trying to raise a complaint, the technician is giving excuses that its because of the hot weather here and the Project Lead (Vashi Region) is avoiding calls (The phone is being picked by some family members who are giving lame excuses, like he is playing football).
Request you for an immediate battery replacement as this is unacceptable from a company of such repute. Kindly guide on how to proceed for the same.

I had ordered for a pureIT battery KIT replacement on 19 June (complaint no-S10/MUM[protected]), till date no one from the company (HUL unilever) has bothered to attend to it. The company assures replacement within 2 days, but till date not attended to. VERY POOR SERVICE by a BRAND like HUL.Its high time a advertisement is placed by PUBLIC in newspaper & other media NOT TO BUY this product PUREIT. Let the company first improve its service quality and then start selling its products. I have already started using bottled water and spend a couple of bucks. The company should hence replace the germkit FREE OF COST for their poor service

Troy

Germ Kill Battery not delivered for last 10 days

Order Book in Telephone No. [protected] and No. [protected]
Order Replace on 15.06.2010
Order Replace Product Germi Kill Battery lasting for 2250L with filter
Order No. S 10 / DLI [protected] ( Dalivary within 72 hours )
First Complain No. C[protected] dated 18.06.2010 ( Dalivary within 48 hours )
Second Complain C [protected] dated 20.06.2010 ( Dalivary within 48 hours )
Third Complain C [protected] dated 24.06.2010 ( Dalivary within 48 hours )

SMS Received on 24.06.2010 detail are
Dear Customer Your Complain No. C[protected] dated 18.06.2010 and[protected] dated 20.06.2010 has been attended, please give your feedback as " SER 1" if satisfied else " SER 0" i[censored]nsatisfied to [protected]team pureit.

Subhash Tarafdar
B/12, IInd Floor, School Road
Near Shoe Market
Opposit V. S. Jewellers Lane
Uttam Nagar, New Delhi - 110 059
Mobile No. [protected]
email no. [protected]@ibnc.in

This is Chandan Das From Dhanbad Jharkhand. Mobile Number [protected], I don't remember my customer id. I Have ordered a battery of 1500 L on 19th of this month. bt till now it is not done. thought of complaining in mail but wondered that i was not alone. sorry to say u that your service is too POOR not PURE. u must rectify ur name as POOR IT instead of PURE IT.I m having number o[censored]r sales manager in dhanbad. bt he is also not taking ist seriously. he is Mr. Ajay Singh having mobile Number [protected]. lets see wat u can do for me.

I purchased Pureit water purifier of Hindustan Unilever from an authorized dealer in Thiruvalla on[protected]. After the purchase I have changed the battery 2 times and the other kits once. We used to fill fresh water from our well for further purification but the purified water did not have the normal taste from the beginning itself. Even then we consumed the water thinking that it is purified.On[protected] I noticed blue coloured sediments in the water as well as on the sides of the transparent lower chamber of the apparatus. The sediments is that of Copper Sulphate,which is very poisonous.Myself,my husband as well as my 3 children have been using the water from it since we bought it.We fear that that our health has been seriously affected because of the regular consumption of the poisonous water from it.

We demand immediate action and adequate compensation

Rachel P Mathew
Advocate
Thiruvalla

My CID [protected] and product no RPB[protected] An order was placed for battery vide S10/MUM/[protected]/01 dt 9th June'10. First complaint no C[protected] dt 18/06/10 On 19th I get a SMS stating it is attended!. Second C[protected] was lodged on 21st. Still no response.

S.Padmanabhan

Customer ID-[protected]
We have asked to provide bty kit so many times, your rep is visiting the kit without receipt and misbehave with us. I think, company have not deployed suitable staff in SURAT jurisdiction. please provide 1500 ltr bty kit as early as possible with proper receipt

Sudarsan Pradhan 21/06/2010
[protected]

Unfortunately,I have purchased a pureit water filter from Hindustan Unilever.I have requested a cleaning kit for the same 12 days back,but still not delivered.There is only less than 10 kilometres from the service centre to my residence.Morethan 15 times I have called the service centre for the same.One of my friends who has purchased another brand(Aquafresh) is getting the service within the same complaint date.Hence, I request not to go for 'POOR IT' in future

P.N.MOHANAN,
PRESIDENT,
CHUNAKARA GRAMA PANCHAYAT,
CHUNAKARA, ALLEPPEY DISTRICT
KERALA
Ph:[protected]
cell:[protected]

My name is M. D. Mistry I have purchase a Hindustan Uniliver Pureit in April 2010. From your advertisement we were informed that pureit gives us 1500 liters water as save as boiled water but within two months our germ kill battery indicator has become red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing defect because two months maximum 400 liters water is used in our pureit filter. So it is your responsibility & duty to replace the battery free of cost & save your companies reputation else I shall published all the details in my city news papers to make all your existing and prospective customers aware of such inconveniences caused to the customers post sale of product. Your customer care is most hopeless, I have made countless complaints but nobody has bothered to get back to us, we are only given false promises. I request you immediately replace the battery. If you wish to talk to me please call on my mobile: (0) [protected]. I have really had a very bad experience with this product and never expected that Hindustan lever would have such a bad after sale service, you do not value customer's time and money at all. Very Very disappointed!!

I have order a germ kill battery on 12 Jun. But till date (17 Jul) it is not delivered to me. I have spoke to the customer care executive 4 times. every time they noting down the complaint against the same and sending a new complaint registration no by sms. But till now no fruitful result. When I ask about the nearest dealer details they say " sorry sir, we don't have the dealer details we will send it to your home directly. Hindustan Unilever being such a big company could not control and monitor its dealers for good after sale service to its valuable customers. please look into it.

I bought PureIt Water filter on 28.10.2009 from Hindustan Unilever Ltd's dealer M/s Janesh Sons, Ghas Mandi, Bhagat Singh Road, Muzaffarnagar. While buying the aforesaid water purifier I was assured that only twice a year I will have to change the battery of the purifier and the dealer has assured all type of after sale cooperation. The Battery provided with the filter stopped working in the first week of May, 2010. I contacted the dealer and they sent a representative who changed the battery at the cost of Rs. 365/- sometime in between 10th and 15th May, 2010. To my utter surprise the said battery stopped functioning on 10th June, 2010 and its button went red (which is indication of battery being functionless). I again contacted the dealer who directed me to contact HLL (Hindustan Unilever Ltd)'s online cunstomer care helpline. On lodging a complant there (No. C[protected] on 15.6.2010) they sent a respresentative (Mr Sachin) who visited my house and showed his inability and advised me to lodge a complaint with the customer care of the company.
I request you to kindly look into matter and see that within less than a month's time how a battery stopped function which is meant to purify atleast 1500 litres of water.By no stretch of imagination a family of 4 to 5 persons may consume 1500 litres in less than a month's time. The company is supplying substandard batteries, which are not upto the mark and they give much less services than assured by the company. It is only to dig in the pocket of the customer so that they may continue to change battery every month.

S M HASNAIN
C/o Dr Abudussttar,
Mustafa Colony, Sujru Chungi
(Near Diwan Nursing Home)
MUZAFFARNAGAR (UP-West)
Phone:[protected], Mobile [protected]
e-mial: [protected]@yahoo.com

I am Mukesh More, Mobile: [protected]. We have purchase PureIt on Feb 2010, but we have seen one problem in PureIt water Purifer, There is gap between top and bottom Pots. because that gap between the two pot, some dust particles goes inside into purified water (into bottom Pot). So we have no use of purified water. Your purfier functioning well, but when dust particles are mixed into purified water,

We have already put 4-5 complaints at your call center about this, but we dont have any response from your support team. They just suggest me fool answers. Please look into this problem.

i have give order to change my battery kit dated 30/5/10but till i have not received my battery kit i am from bikaner, rajasthan

Battery kit not delivered even after 22 days.

Hi, I am MAHESH KUMAR. I had ordered a Battery replacement on[protected]. Even today (after twenty two days), your people are yet to give me the above ordered items.
I had complaint many times to your customer care deptt. Those details are as follows:----

DATE COMPLAINT NO.
30/5/2010 - C[protected]
02/06/2010 - C[protected]
06/06/2010 - C[protected]
12/06/2010 - C[protected]


REGRET VERY MUCH TO MENTION THAT ALL YOUR CUSTOMER CARE Department staff do not take anything seriously and always give false promises. If stocks are not available, they should intimate the customer that stocks are not available and will be delivered on a particular date. But always, the standard reply we hear from your staff is that - it would be delivered today. Don't know when the TODAY will come. Please take immediate action on my complaint.

Thanks & Regards


Mahesh Kumar
ID NO.- [protected]
MOB. NO. - [protected]
Add. – RZ-301 STREET NO.-3
INDRA PARK, PALAM COLONY,
NEW DELHI – 110045.
Email - [protected]@in.com

Dear Sir,

I have purchased your device i.e, pure it of Rs. 2000 two months back. It is not cleaning water properly.
I registered a complaint against that on 9-June- 2010. My Complaint I.D. is C[protected].
Whenever i call Customer Care that replies again & again to take action today.
What is your process to correct the complaints. It should be not like this.
I have seen so many complaints simmilar of mine. I am worried about this. But your Customer Care service is not Good.

Kindly take the action otherwise take this equipment with you free of cost.

Thanks

Ravinder Kaur
[protected]

Hindustan PureIt water purifier kit is, in nutshell, a water leaking device. Every time I ordered for the GKB replacement I had to wait for 4 days to get it to normal functioning. Because technical person who comes to replace the battery, intentionally leaves the pureIt kit in leakage stage so that we would call him again.

This time while placing order on 10th june 2010 for GKB I emphasised on this point about PROPERLY replacing the battery so that no leakage would result. But customer care doesnt pay attention to customers complaints instead they concetrate on selling high price GKBs. As expected, post replacement of the battery I'm seeing the water leakage from the pureIt unit. I placed a complaint again on[protected] to fix the leakage. To my suprise I got 'TD-Pure IT' SMS stating my complaint has been attended even though no technical person turned up. Such is the great customer care they provide. It is still open though the SLA 48 hours exceeded.

As i'm the sufferer, I called up them and registered another complaint today. They said it would be a high-priority complaint but no one so far attended it. I'm wondering what do they mean by high-priority complaint.

In single sentense " PureIt offers you loads of worries and tonnes of frustration at a cost of your phone call" please be refrain from buying it. It is good for nothing.

I had booked 15 days ago purification kit after calling several times at [protected] and [protected] and finally got a booking number S10/KAN[protected]. Until now no body responded despite regular recalling at customer care. The response was pathetic as they responded very poorly telling that noo such booking has been made. Why does a company sells a product if it doesn't provides the neccessary kit. We are left to drink unsafe water in city like kanpur where TDS concentration is immensely high.