PureIT / Hindustan Unilever Complaints & Reviews

I have logged a complain dated 12june2010, C[protected], this complain regarding germy kit, I have buy new germikit at 14may2010 with in a month its showing red.
For this complaint ur excutive comes on 14june2010
and said to us this could be replace with in to days. But still now its pending. Regarding this I have call to ur help line no, each and every time, they gives us new complain no ie[protected],[protected], but ur excutive...

Hi, I am Sandipan Baksi from Navi-Mumbai, Vashi. I got my Pureit (Cust ID: [protected]) Battery replaced on 15th May 2010 and was told that the battery will expire on a usage of 1500 Litres. It has been only around a month from that date and the battery has stopped functioning. I want to emphasize that I stay here with my elder brother and it is impossible that we have exhausted 1500 Litres in such a time span.

When I am trying...

I had ordered for a pureIT battery KIT replacement on 19 June (complaint no-S10/MUM[protected]), till date no one from the company (HUL unilever) has bothered to attend to it. The company assures replacement within 2 days, but till date not attended to. VERY POOR SERVICE by a BRAND like HUL.Its high time a advertisement is placed by PUBLIC in newspaper & other media NOT TO BUY this product PUREIT. Let the company first improve its service...

Germ Kill Battery not delivered for last 10 days

Order Book in Telephone No. [protected] and No. [protected]
Order Replace on 15.06.2010
Order Replace Product Germi Kill Battery lasting for 2250L with filter
Order No. S 10 / DLI [protected] ( Dalivary within 72 hours )
First Complain No. C[protected] dated 18.06.2010...

This is Chandan Das From Dhanbad Jharkhand. Mobile Number [protected], I don't remember my customer id. I Have ordered a battery of 1500 L on 19th of this month. bt till now it is not done. thought of complaining in mail but wondered that i was not alone. sorry to say u that your service is too POOR not PURE. u must rectify ur name as POOR IT instead of PURE IT.I m having number o[censored]r sales manager in dhanbad. bt he is also not taking...

I purchased Pureit water purifier of Hindustan Unilever from an authorized dealer in Thiruvalla on[protected]. After the purchase I have changed the battery 2 times and the other kits once. We used to fill fresh water from our well for further purification but the purified water did not have the normal taste from the beginning itself. Even then we consumed the water thinking that it is purified.On[protected] I noticed blue coloured sediments...

My CID [protected] and product no RPB[protected] An order was placed for battery vide S10/MUM/[protected]/01 dt 9th June'10. First complaint no C[protected] dt 18/06/10 On 19th I get a SMS stating it is attended!. Second C[protected] was lodged on 21st. Still no response.

S.Padmanabhan...

Customer ID-[protected]
We have asked to provide bty kit so many times, your rep is visiting the kit without receipt and misbehave with us. I think, company have not deployed suitable staff in SURAT jurisdiction. please provide 1500 ltr bty kit as early as possible with proper receipt

Sudarsan Pradhan 21/06/2010
[protected]...

Unfortunately,I have purchased a pureit water filter from Hindustan Unilever.I have requested a cleaning kit for the same 12 days back,but still not delivered.There is only less than 10 kilometres from the service centre to my residence.Morethan 15 times I have called the service centre for the same.One of my friends who has purchased another brand(Aquafresh) is getting the service within the same complaint date.Hence, I request not to go...

My name is M. D. Mistry I have purchase a Hindustan Uniliver Pureit in April 2010. From your advertisement we were informed that pureit gives us 1500 liters water as save as boiled water but within two months our germ kill battery indicator has become red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing...

I have order a germ kill battery on 12 Jun. But till date (17 Jul) it is not delivered to me. I have spoke to the customer care executive 4 times. every time they noting down the complaint against the same and sending a new complaint registration no by sms. But till now no fruitful result. When I ask about the nearest dealer details they say " sorry sir, we don't have the dealer details we will send it to your home directly. Hindustan...

I bought PureIt Water filter on 28.10.2009 from Hindustan Unilever Ltd's dealer M/s Janesh Sons, Ghas Mandi, Bhagat Singh Road, Muzaffarnagar. While buying the aforesaid water purifier I was assured that only twice a year I will have to change the battery of the purifier and the dealer has assured all type of after sale cooperation. The Battery provided with the filter stopped working in the first week of May, 2010. I contacted the...

I am Mukesh More, Mobile: [protected]. We have purchase PureIt on Feb 2010, but we have seen one problem in PureIt water Purifer, There is gap between top and bottom Pots. because that gap between the two pot, some dust particles goes inside into purified water (into bottom Pot). So we have no use of purified water. Your purfier functioning well, but when dust particles are mixed into purified water,

We have already put 4-5...

i have give order to change my battery kit dated 30/5/10but till i have not received my battery kit i am from bikaner, rajasthan...

Battery kit not delivered even after 22 days.

Hi, I am MAHESH KUMAR. I had ordered a Battery replacement on[protected]. Even today (after twenty two days), your people are yet to give me the above ordered items.
I had complaint many times to your customer care deptt. Those details are as follows:----

DATE COMPLAINT NO.
30/5/2010 ...

Dear Sir,

I have purchased your device i.e, pure it of Rs. 2000 two months back. It is not cleaning water properly.
I registered a complaint against that on 9-June- 2010. My Complaint I.D. is C[protected].
Whenever i call Customer Care that replies again & again to take action today.
What is your process to correct the complaints. It should be not like this.
I have seen so many complaints simmilar...

Hindustan PureIt water purifier kit is, in nutshell, a water leaking device. Every time I ordered for the GKB replacement I had to wait for 4 days to get it to normal functioning. Because technical person who comes to replace the battery, intentionally leaves the pureIt kit in leakage stage so that we would call him again.

This time while placing order on 10th june 2010 for GKB I emphasised on this point about PROPERLY replacing...

I had booked 15 days ago purification kit after calling several times at [protected] and [protected] and finally got a booking number S10/KAN[protected]. Until now no body responded despite regular recalling at customer care. The response was pathetic as they responded very poorly telling that noo such booking has been made. Why does a company sells a product if it doesn't provides the neccessary kit. We are left to drink unsafe water...

1) Helpline Number [protected] of Pure It is not functional.
2) Customer service is pathetic and totally unprofessional.
I had ordered a new germ free battery kit from Pure It with an assurance that it will be delivered within 2 days. I followed it up with their Agency - Ms. Jalaram Agency located at Maryland Apartments, Sandu Wadi, Chembur, Mumbai 400071. After almost 4 days a mechanic turned up at my residence to replace...

Dear Sir,

We have purchased a 400 gms Ponds Dream Flower Skin Brightening Talcum powder in Pune whereas following irregularities found:-

MRP.................U Rs. 95.00
PKD Date......... 02/10/1797
Use Before....... 24 months from Pkd

What should I do , should I approach Consumer Forum OR ANY OTHERS for the Irregular in the Manufactures of your products or what is your OPIONION...