PureIT / Hindustan Unilever Complaints & Reviews

dear sir,
I am Mr kaushik, working in indian air force, mumbai, I am a pure it water filter user, my batttery has got finished aroung 10 days back, many times i have booked the complaint for the change of battery, also i made a talk with ur representative .he assured me that within 02 days my battery will be changed but now this is around 05 days no one has contacted me yet.this is a matter of great sorrow for a company like u and for me also because i shown faith on u.you r requested to do something i[censored] can, otherwise i would have no other option than to throw the filter out.

Name : Akhil Kaushik
Customer ID: [protected]
Cell No: [protected] / [protected]

Dear Sir,

No one has yet attended the complaint or replace the battery as i stated the battery works only for a month & should be replaced FOC.

If the same would not be attended withi this week i would go upto my best level.


Thanx

My last correspondances with you is also pasted below.

Anil Kumar
[protected]

Pureit - Reg mobile no is -[protected]


Dear Anil kumar,
Thank you! We have recorded your following details. We will get in touch with you.

Feedback query Complaint
Feedback details --- Misc ---
Telephone [protected]
Mobile [protected]
Email [protected]@gmail.com
Device Id rpb[protected]
State Delhi
City Delhi
Remark I made a complaint on 18th via your web portal & registered my complaint but nothing has done so far please look into the matter & do the needful asap. my last complaint is attached below. Dear Anil Kumar, Thank you! We have recorded your following details. We will get in touch with you. Feedback query Complaint Feedback details Battery(GKB) order related Telephone [protected] Mobile [protected] Email [protected]@gmail.com Device Id State Delhi City Delhi Remark


1st Complaint

Dear Sir, This is to inform you that i have purchaced the Pure It in June 2009, the Battery replaced in June 2010 (First Time) but after two months the Battery again shows The red indication How is That ? The first Battery runs for almost 13 months & the second runs just for two months please although the family size is same & no consumption was increased if i have to replace it after each & every Two months then the system has no worth for me so please look in to the matter & replace the Battery FOC else check the system for any discripencies. please revert me . Hope the matter will be resolved Regards, Pureit Team


Regards,
Pureit Team

Bakwas Item & bakwas service sirf bewakuf banane ka kaam hai.

Please do not purchase it

Pure It — Not supplied

Hello


I am Vijayakumari from Ameerpet Hyderabad. I rang on Saturday for instalation of Pureit water purifier in my house i rang to Bangalore on toll free no. i.e. the number you are giving in the TV ad. One lady i donot know her name she lifted the phone i told her my address and my mobile no and i asked her to do it immediately. she told me madam tomorrow is a holiday i will inform my technical person he only knows the telephone number of the Hyderabad distributor, he will inform and they will come to your house and they will install the thing. today is 21st April 2010, four days passed no body has called me nor installed the thing, no reply from the bangalore office, nor the lady has given me reply asking whether they have installed it or not. Gurukrupa Home appliances are the distributors in Ameerpet. then i asked her to give me the telephone number she replied that i donot know.

it is my request when anybody calls from any corner of India the lady should have telephone numbers of the distributors in a typed sheet.

kindly do the needful immediately i have given my email id kindly inform the ameerpet distributor to call me and install the thing.

ok and goodday

Dear Vijayakumari

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

My self Mrs.Amruta Deshmukh booked battery before two months but till date i am not received battery.In two months i called three times on your helpline no. every time your operator answered that i will get the battery within 1 working day, how hopeless service you are providing [protected] is my pure it registration no. my cell no. is [protected]. If i not get battery before 3rd Aug.then i have to choose other option.

Regards,

Amruta A.Deshmukh

My name is B.C agasti I have a hindustan lever pure it and wanted to change the battery kit but the agent from
whom i purchased the pure it (agent name S. Kangilal ) said he will be sending a man to change the kit.12 days passed but no one came after that I called the company the company also did nothing. And still the agent is not picking his phone. Please look into my matter deeply and oblige me.My contact number is[protected] and [protected]

pl cheng my battery


manu thapar
jatti ki bagichi
alwar
sr no is RPB[protected]


MO.NO. [protected]

hi my name gautam and i have not been supplied a new battery since last 2 weeks
i request u to make it soon my contact no is o[protected] and [protected]
i don't have any o[censored]r contact no plz email me on [protected]@gmail.com
my adrress is mankhurd mumbai, p m g p colony, room no 379, bul no 12
400 043

Hindustan Unilever LTD/ pure it — Battery for the purifier not delivered since 13 days

Ny customer ID is [protected]
Address 5 Akshay Estate appt, Dashmeshnagar, Aurangabad
ph[protected]

I have booked for replacement of battery on 13.06.2009 on tollfree no [protected], it was assured that it will be delivered in 3 working days .but till date it is not delivered i.e.13 days are over . i called the no 4 times but nothing happened. i callled local co. representatives, given vague answers, later on they even didn't pick up the phone.

It was a horrible experience from company like Hindustan lever.in these 13 days, i have to bring mineral water from market cost almost double of battery cost.who will be responsible for this .this type of customer service is not expected . do the needful in the compeitative consumer market.

Awaiting for ur Reply.

Shirish Bhalerao

Dear Mr. Sushil Bhalerao,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern GKB Dilevery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

can i get only batter for my pure it or will i have to buy complete filter kit. last two times when i demanded the battery it was informed that there is only kit which is a cheating
only to promote the sale of the kit
will you give me the correct information from where i can get the battery (only ) from kottayam
johny mathew [protected]

complain number - t[protected]

i hve no problem with ur customer care but the Agency guy ( krishna, manoj ) manoj-[protected] they are not upto the mark. Even they dont know how to talk with lady (my mother ) on Phone overall very very bad exp with manoj - [protected] ... i think u should give some training to manoj -[protected] how to talk on phone.

Sir,
This is hereby to file a complaint that I booked a germ kill battery by no.510/LKO[protected] dated 6-6-10.
My I.D no. is [protected] AJAY SHUKLA. But no response for the delievery has been made yet. This sorry state of your service has cause us much inconvinence and mental agony.

I thereby request you to take strict actions against guilty.


AJAY SHUKLA
A-234 INDIRA NAGAR
LUCKNOW.
[protected], [protected]

dated- 1062010

I called the customer care ( [protected] ) on 20th of this month ( JAN ) to buy one Pure IT marvel also requested for a demo . They promised me to provide the service on next day that is on 21st . But till now (24th JAN ) no one attend my request . This is the worst service I got . I called them repeatedly for almost 6 times but no improvement of the service . I don't know what is the company policy when they are promising in public that they will provide the service within next working day but in reality the process is just reverse .

Hindustan Unilever — Supply of Pureit battery

I ordered for the battery for my Pureit almost more than 2 months and till date there has been no response from the company.
I have now ordered by SMS and I do hope that they would response soon

Gopalakrishnan
[protected]

Dear Sir,

I have purchased PureIt purifier worth Rs. 1000/-

I am getting problem in it from day 1. The water gets overflow from filter tank.

I complained in the customer care department. They told me that person will come to check. I received a call from an agent. He asked me how many times, I got problem, I told him once. He told me that call him if problem will again occurs.

I again got problem and I complained about this again in customer care dept. After 1-2 week, there's no action against this.

I again complained it after few days. No action.

I again complained. Customer Care Executive told me that the person who will come to my home will take Rs. 30 as my area is out of there service area. An agent called me and was asking about my problem.

He was insisting that the purchased pureit is only capacity of 4.5 lts. I can take bottle and put only that much water in the tank and it will not overflow once gets into filter tank.

As per customer care executive NEELAM:
The purchased pureit is for 10lts capacity. It can keep 5 lts in filter chamber and 5lts in above chamber.

Promod Kumar, Vinod Kumar, Vinay Singh
All are saying that it has only 4.5 lts capacity & I can not keep 4.5 lts extra water in above chamber.

Kindly resolve my problem.

I have checked everywhere and it says it is of 10 lts. with 5 lts above and 5 lts in filter tank.

Kindly look into the matter.

Regards,
Kiran (Gurgaon)
[protected]

Hello,

I have purchased Pureit Compact on November 2011, from Day 1 it is leaking at the bottom of Germ Kill Indicator. I have raised complaint 4 times, but no use, they cum do the cleaning.. then they will go.. saying that everything is fine.. after 2 or 3 hours, its again leaking from same place. They told battery having capacity of 1000 Lts. but we use 5 Lts max per day. It expired for 500 or 600 Lts. Then they told us to replace Battery, then we replace battery also, still iam facing same problem.. PLEASE PLEASE look into my complaint OR give us new PRODUCT. PLEASE THINK THRICE BEFORE BUYING PURERIT PRODUCTS (ESPECIALLY COMPACT).

Dear Mr. Naresh Gualti,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Sir maine 30 may 2011 ko pureit ka model marvella khareeda tha, us may tub say problem hai ke water nahe aa raha hai maine kaiy complain kare pur koi response nahe liya gaya plz sir mujhe rupay wapas kara the customer id [protected] mohd.noman .

Due to non replacement of battery in Purit water purifier, we are not able to use it. We have asked your local dealer at Annanagar
to replace the said battery by 1st march 2008, but there is no response.

Kindly do the needful

rgs,
Sathish
#29, 1st Main road, Krishnanagar, Maduravoyal, Chennai

Rajesh Sahu
142/9, 2nd Flr, Kishan Garh
Vasant Kunj, ND-70
(m) [protected]

Pure It — No battery replacement since last one month of order

i am frustrated after sales service of water purfier pure it of hindustan uniliver. since last one month i am calling to their call center every same response you will get within 48 hrs but nothing has happen even calling call center more than 10 times. i am planning to go in consumer cort for the same

Rakesh kumar
[protected]

Pure it — replacement of battery

I m residing in solapur, maharashtra.i m asking for battery, as it's life is over since 15 days-solapur dealer.They are not responding and i tried to call ur helpline-.no for maharashtra, nobody 's picking the phone.What we supposed to do? as we have purchased ur product, considering will get the after sales services.I kindly request you to look into the matter and expecting positive actions for the complaint.

Pure IT — changing of battery and supply of micro fibermesh

sir,
we had placed an order for the above items on 5/11/2008.And our order no is S08/MLR 0126/009945.
Subsequently i logded two complaints on 19/11/2008 and 21/11/2008. the complaint numbers are c08790653/658 and c08796981/986 respectively.
Unfortunately there is no response from ur end till now.
kindly do the needfull urgently or i wil b forced to take some drastic steps.

Pure it — Replacement of life indicator battery

Hi,
I am calling customer care to replace life indicator battery and micro paper since last 15 days. Always they say " we will send our technician today evening but nobody comes and next day they repeat it and say sorry and our technician will definitely come for replacement"

Now tell me where to go for complain against this.

Pure IT — Replacement of life indicator battery

Hi,
I am calling customer care to replace life indicator battery and micro paper since last 15 days. Always they say " we will send our technician today evening but nobody comes and next day they repeat it and say sorry and our technician will definitely come for replacement"

Now tell me where to go for complain against this.

Dear Sir/Madam,

My customer Id is [protected], Name:- Parash Prasad
I have complained to change my battery on 28th Dec 2008 and still I am waiting for your engineer.
Your customer care executive has told me that I have to pay Rs. 365 but I receive one call from local PCO on 29th Dec 2008 from your engineer and he was saying that I have to pay Rs. 380 and I denied paying Rs. 380 from then still I m waiting to change my purit battery.

Kindly do the needful…

Regards,
Parash Prasad
[protected](M)

Pure IT — no proper battery serviceto urban areas

we are residing in Tiruchengode Erode Dt Tamil nadu we have bought the kit in 2005 .Till date we are not able to get the battery and service .so we are not using the pureit. if we contact the sales person he is not responding .If there is no service to urban area don't sell to us .

I have booked for a new battery on 12/1/08 and some ID give to me by call centre is [protected]. I have once again called on 17/1/08 and teh call centre executive confirmed that I will receive the same in 3 working days. Till date I have not received the same. When asked her to tranfer line to senior I was told that her senior will call me in 10 minutes. I have not received the call.

Pure It — battery change

sir,
i had purchased pureit last year second time pureit battar will be change when i changed first time pureit battary i had a lot of problem then battary was changed. again i have to change my pureit battary nothing any customer care contact no. the no. [protected] not in use.
so please do the needfull
thanx
kapil
91+[protected]

How to change Address in Ration Card

I don't understand what the problem is with such a reputed company? Their persons never come on given date and time to
replace the battery. Though they are advertising for 100% pure water but what about the services. From last month I am
contacting them to replace my battery, all I get is 'within 3 working days the battery will be replaced'. Which 3
working days? Is somebody reading this?...

we wants battery replacement-Now I'm at Tiruchengode(near Erode). Pl. give phone number Erode Pure-it address or phone (cell) number through email or sms to my cell ;[protected]

Pure IT — Need to change filter Kit

Need to change the kit as it indicates "RED" mark to replace kit as soon as possible on below address

c/o Pradeep Chouhan
Flat no. 9, "Shivalaya society"
Sai chowk, Sus road, Pashan, Pune

Hindustan Lever Ltd - Pure it water Battery.filter


Request for battery change
Have been requesting for changing the battery in the Pure - it water filter. The service set up is promising
to change the same next day it self and no body is turned up for the past 10 days.

We now repent for having purchased this product of Hindustan Lever Limited, which has a very bad service back-up team.
This attitude of the service set up is totally frustating and its a surprise that the Company Like HLL
alows this type of poor service to the customer.
Any how as a lost attempt, we once again request you to look in to the matter.
If it is not done, we have no alternative, except to go to the consumer forum at Chennai.
Regards,
Charles.J. id no: Phone :[protected], Mobile [protected].

Dear Sir,
I am Bhaskar. I orded battery 20 days back till now they r not supplied so far,
iam phoned several times they r not given me proper instructions, they said they will send with in
3 working days. Pl do need ful.
Thanking you

hw to change the address in ration card

not getting in time

i want to change my address in ration card how to change it can you please give me a way how to change address.

Pure It — battery changing

battery level indicater in red colour-repalacement required -contact mobile No.[protected] or land line
bsnl[protected]

HI,

PL ARRANGE TO SEND YOUR SERVICE PERSONNEL TO REPLACE THE BATTERY AT MY RESIDENCE .

G-2, RAVIKALYAN APARTMENTS, KAMALANAGAR,
NEAR AYYYAPPA SWAMY TEMPLE, ECIL. R.R.DIST. HYD- 500062

Pure IT — Salary slip

Salary slip for the month of april 09
Pls. Send my Salary slip for the month of april 09



Regards
Ratish
ID No:-162683

I have applied for change of address in my raion card I have not got any reply from the Department. It is 6 months back since I applied

I Shaik.Md.Usman Sahib s/o late Shaik.Mastan Sahib, 61 years Retired on superannuation on[protected] earlier retirement I use to Stay at Chilakalguda H.No.[protected]/3 Secunderabad since 1974 to June 2008 I used Pink Ration Card PAP No.[protected] issued ASO Circle No.9 according my payment income. When I was retired my monthly income pension comes Rs.6116/- since june 2008. Due to my superannuation I was shifted my residece from Chilakalguda to Nacharam H.No.4-6-32/106, Plot No.90 Nacharam, Babanagar, Hyderabad-76 it comes under Uppal Mandal/RR Dist. Than I have approached to ASO/Circle No.IX on 28.01.2009 for chane of address and income with my pink ration card. He was issued Surrender Certificate on 29-1-09. I approached ASO/Uppal on 5.2.09 along with Surrender Certificate enclsoing Declaration Form Cum House hold Information Sheet and with support of monthly Income PPO. But he did not seen any thing simply rejected the papers go to Old Kapra Municipal Office there is our staff is there contact them. Than I rushed to Old Kapra Municiapl Office showed the papers the concerned officer. He was endorsed on Declaration Form on Remarks of the Enquiry Officer colum i.e is as follows:-
"The applicant approached for Ration Card and he is submitted Surrender Certificate from Secunderabad Circle No.9, Retired employee Rs.73392/- Hence may be recommended White Card"

Than he was gave a token white slip in that mentioned dt.15.5.09. I have asked what for that slip he stated with that slip on that day we have to attend along with family members for photos. On 15.5.09 I took my family members to old Kapra Municipal Office there no body was there I asked some Municipal Office staff they asked me to come on15/5/09 no body was there they said they have already vacated the romm with their computers and staff. On the same day I once again came to ASO/Uppal Office contact Sri D.Satish Kumar, I was stated the entire thing he once again refused to accept my application from he stated you watch the news papers when the staff will stay and collect the photos.

The person who retired on 30.6.2008 surrender his prink original Rattion Card at Circle No.9, Secunderabad and obtained their surrender Certificate for change of address/income attending ASO/Uppal for not responding and issuing the suitable card without seeing the papers pushing to go to Old Kapra Municiapl Office to get Ration Card. It is not new Ration Card, it is only change of address and income for which how much time taken even than not issued the Ration Card to me. I have only request with surender certificate to issue Card what is the necessity for me to go Old Kapra Municiapl Office as per his version I went there twice what date they have given for me not available there the same day when I have approached ASO/Uppal not respond properly wait and see news than go there for card. he stated like that. Now the Hon''ble concerned officer how long I have to stay without card and keeping surrender certificate with me. the ASO/Uppal not accepting the Surrender Certificate along with my application. I was pased already one year more for my retirement I am without Ration Card now where is the fault I do not know please do the needful in this matter at the earliest and let me know when and where I use go for Ration Card and where I use to collect. I am facing much difficulties without ration card where ever I apply to my children education/job asking ration card. I think I made mistake to surrender the my pink card for change of address/income I never thought this much time the administration took to issued ration card for change of address/income. Early action is much appreciated.
Thanking you
Yours faithfully,

( Shaik.Md.Usman Sahib)
Retd.Employee/Sr.Citizen
place:Hyderabad C.No.[protected]
Date:14.6.2009

Sir/ Madam
I am one of the thousands of happy/unhappy user of pureit in India. Happy - as we enjoy excellent drinking water as long as the unit works. Unhappy - as - every time the unit needs a battery change I have to forget sleeping being busy to find out whom to contact.

So and so I have braved 3 or 4 battery replacements already and I don't have more strength left with me now to fight more. Rather it seems an easy option to FILTER SOME BOILED WATER and drink it. Sounds funny ! May be . But I am serious.

So my sincere prayer is PLEASE FIND MY ADDRESS, REPLACE THE BATTERY, GIVE ME A NUMBER FOR FUTURE BATTERY REPLACEMENTS.

Sincerely Yours'
Debaranjan Patra
N-4/60, IRC Village, Bhubaneswar, Orissa, India. Pin : 751015

Pure it — Battery Replacement

I need to change battery of my pure it...

i have not been provided with new battery for last 15 days, please contact me...[protected]

i have not been provided with new battery for last 15 days, please contact me...[protected]

Pure IT — Tap not delivered even 15 days after booking

Sir,
I ordred for a pureit tap on 18-6-09 over pureit helpline number[protected]. I was told that within 2 working days the tap will be delivered to my home address in Vijayawada. But not. Then I started calling over the same number every alternate day and everytime I call the company I was told that within 2 working days the tap will be delivered asking an excuse for the non-delivery till that date. But till today i.e., 2-7-2009 neither the tap is delivered to me nor the reason is informed for its non-delivery. I got vexed up with phone conversations with the executives and now I am seriously worrying why I bought pureit. I am having two little kids and because of the non-delivery of the tap for the past 15 days, I could not give my kids the pureit water which the company claims to be of highly superior quality. Now I request you to arrange for a heavy compensation from the company for failing in providing customer support for a reasonable issue.

My customer id is [protected].

I'd placed an order of battery replacement for Pure IT Water filter through your call center on 26th June 2009.
Still order was not processed in next 10 days.
Hence, I launched the complain through your call center and the complain number is C[protected] assuring delivery within 2 days.
Still nobody has turned up till date.
As I don't want to risk my and my family members life every now and then and run behind your people and spend my money on speaking with call center executives who do not have proper information and listen to their false promises.

Please help me sort out the problem

Pure it — change battery

Dear sir

Please send your Ex-tive / change battarey indicater / indication is rade


so plese do the needful

your fethful

Yogesh Devangale
Krystal Integrated Services Pvt.Ltd.
7, Regent Chember, Prabhat Road Lane No. 5, Deccan Pune 411004
[protected]

Battery Replacement

my pureit germ kill battery has been expired from 4 to 5 month. i have send request and phoned them but there is no truly good response from there side. they are unable to provide after sale service.

Dear sir / madam,
I am staying at Bhosari, Pune. Before that I was staying at Parvati, Pune. I have ration card for the same. But since 2006 I am staying at Bhosari and I want to change the address for the same.

Kindly provide information for the same.

with best regards,
Swati

This blog is useless. No one monitor and no one answer any query. Frustrating people dumping their question without realizing that comsumercomplaints.in has no educated people who moniter and answer the query. Site Admin / Moderator, please shutdown your services. Its pathetic to see all the pages full of questions but no answer.

Post the answer on the site itself.

Sir,
Here with i inform you that recently we shifted from one place to near by another place. I will give my family details.

1.D.Ravi (My self )
2. G.R.Jothi Lakshmi
3. R.Harine ( 2 Years old)

My old address is as per ration card:
D.Ravi
No.17, Rajaji Street,
Redhills,
Chennai-600052.

My New Address

D.Ravi,
No.3 Abdul marakayar street,
Redhills,
Chennai-52.

i heared about recently ur department people arrieved to my old address and they are asked about our home they are told recently shifted. so here with i request you kinly do the needful.

Thank You

By

D.RAVI

Dear sir,
i m staying with same address with plot no, but now i want to remake as house no which we got recently on this plot no, please kindly provide the information to change plot no to house no.
thanking you,
yours sincerely,

suresh kumar k

Gud morning,

My Father retired recently from Government Body .At present we have Pink Ration card as my father present income is from Pension only. In this regard he want to change the pink card to white card based on his present income . so can any one suggest the eligibility and necessary information .


Saptagiri.

Dear sir/madam
I have called 4 days before in your customer care number to change the battery of my Pruit. and the concern person said that with in 3 days it would be changed. But till date nothing is happened.Please try to change the battery as soon as possible.
Thanks
Dinesh Kumar

Pure IT — No response for change of Battery

i had purchased pure it 4-5 months back. Now the battery is not working. i complaint for this on their help line number before 2 weeks but they were not sending any executive to change that. i am tired of calling on their helpline number for the follow up of this complaint to change the battery. But still their is no response and this is not the problem i am facing first time it happens always when i call customer care helpline.

My complaint number is C[protected]

Complaint No: 434623

Pure IT — battery replace and ants in the filter area

i want to replace my battery and the ants are get in to the filter area

hi
i want 2 change my ration card address, and the officer has written my new address, still how long it will tke, bcoz i want 2 apply for passport, , , , plz anyone give suggestion,
inorder to move the work fast to whom i can go and meet

Called pure it to request for change of the battery on following dates
03/09/09, 12/09/09, 20/09/09, 28/09/09. All the requests were attended on the phone ( [protected] only one no. available for whole Maharashtra ) & each time they have only communicated the complaint number ( nos. are as follows[protected], [protected] etc.).
The company is thus ignoring their valuable customer.

Pure IT — Bill Number not showing in Receipt

Dear Sir,
I purchased pure it mesh,sand filter and battery.he give the bill but not showing any recipt no.
Thanks and Regards
Prakash N B

Pure IT — Bad Quality of Water within 2 Months

My name is Davender Raj & I have purchase a Hindustan Uniliver Pureit 19/07/2009. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but within two months in stops giving pure water as quoted. After several complaints the executive came that also after 7 to 9 days. He checked & washed the machine but still water quality is bad. In the process of cleaning he damaged the machine. Battery was showing white but Water quality is bad. Then after more complaints the company given us the bottle of solution to mix in the water while pouring the water in machine every time. But this also did not worked & my family member get ingected with Throat infection & we stoopped using that Machine. Then also we launch complaint but till date nobody come to see the machine.
In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect it is your responsilibity & duty to replace the baterry in free of cost & save your companies warrenty niether I shall published all the details in my city & that can prevent your companies good will.
So replace the battery as early as possaible.

I have booked one battery kit on 9/10/2009. Even after six days I have not got the same inspite there claim that it will be deliver in 3 days.

Dear Mr VENKATESWARA JANAPAREDDY,

This is with reference to your comment on this website and the concern you have with the functioning of Pure it.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pure it.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Ganesh A Kamath,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Charles.J.,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Kapil Vyas.,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear E.S.RAO.,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Prakash N B,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — leakej

Dear sir /medam.

i had purched your pureit on 17/08/09 but i m getting some problem (leackej) last 5 days i had mad three tims complain on your coll center but i m not getting proper response your side its shows your bed service i m not accpetping this tipe of your side

1,c 91432306

2,c 91439640

waiting for your response
pls do the need ful
regard pappu gothwal [protected]

muje mere ration card mai ADDRESS change karvana hai ..
Aur mai kiraye pe rehta hu
mera khud ka gar nahi hai
To muje iss bare mai kya karna chahiye muje puri Information dijiye
Plz... Help me
From : Jacky

Dear Mr. Pappu Gothwa,

This is in continuation to our conversation and the concerns mentioned in your blog dated 28th Oct 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 31st Oct & leakage problem has been rectified. Trust your complaint had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Pure It — Filter battery still not replaced

In the month of September 21, 2009 I had paid the Pureit service person for replacing the battery (used to filter water).

As per the companies policy the battery starts showing sign of replacement almost after 2-21/2 months if it is for home use.

In my case the battery started showing sign of replacement right after 10days of replacement. Since then I have been following up with PureIt but till date I haven't received a replacement from their end.

Can someone help me on this??

In the month of September 2009 I had brought new Pureit product.

As per the companies policy the battery starts showing sign of replacement almost after 2-21/2 months if it is for home use.

In my case the battery started showing sign of replacement right after 30days of purchasing. Since then I have been following up with PureIt several times for replacement of battery but till date 2 and half months is over. I haven't received a replacement from their end.

It will be appreciated if someone can help me and stop harassment made by PureIt customer personal.

If you want to contact Pureit (water) consumer care, email to pureit.[protected]@unilever.com or log on to : http://www.pureitwater.com/contact_us/contactus.aspx

i want to make change of address in my rashan card, please any one advice me.

The idea of posting a msg here is to make everybody aware of our pathetic, corrupt, useless and selfish government officials and Iam including all the government overheads on earth.

I have had tough time getting a passport and I'm going through once again getting a license. I cannot explain the frustration and anger. The worst part is we irrespective of any government department and organisation the continues.

I wish everything gets privatised and things get better.

You need to understand and get into your brain that majority of government official is corrupt and India cannot shine with this blood suckers.

water leakege

Pure IT — WATER LEAKAGE

OUR PURE IT IS LEAKEGE SINCE 1 MONTH AND I HAVE ALREADY COMPLAINED ON[protected] BUT NO HEARING SO FOR.

Pure IT — Water leaking

My Pureit water purifier in use from 2006, it is not working from 2009.. water is leaking from the bottom of the pureit please attend to it immediately ..

contact no: [protected]

Pure IT — worst service that I ever seen in my life after product delivery

we are having this water purifier at our working place, due to some reason the bottom piece broke down on 20th feb 2010, on that day we called customer care about this. after that daily I am calling and inquiring, they assure that with in no time it will be delivered. I think I called them more than ten times, no result. today the date is 11th mar 2010. This is not the first time I am facing facing this problem. Every time they take minimum 20 days they take for delivery even after the follow up. Pure it customer care is worst service.

Dear Ratish,

Please collect the same from your respective Back Office.
You can also download it from https://www.mafoi.biz/ourpeople/.


If any doubt, please mail to Pureit.[protected]@randstad.com.au.

Thanks,
Ma Foi's Pureit.Care Helpdesk

MY product id-MSB[protected]
MY PHONE NO.-[protected]
After giving assurance for battery replacement in 03 days., company is not bothered to do the needful even after 10 days.
I am helpless as customer care no.[protected] is told as switced off for last 10 days.
It seems like they are bothered only about selling fresh units.They don't think of providing post purchase service.
Ultimately, resulting in loosing customer trust, further company loosing potential customers, as a sufferer will never advice anybody& rather discourage to purchase pureit product.
In competitive market this negative business attitude will not work for company.
I still wish them good luck.

dear friends,

Today i tell you how office works.
1. just approach the concerned office where you have your work to be done.
2. you must first carefully examine the work going on there if possible.
3. then check out if the peon or chaprasi is friendly.then give that chap a tip.if he smokes or eats a pan follow him to the pan shop and give him a cigarette or pan and win his confidence.
4.he will tell you the details of forms reqired and even tell whom to contact.you can straight away ask him how much is the cost of the work to be done. he will tell you after sometime.
5.if the peon or office staff is not friendly then you go outside the office to the nearest pan shop/xerox shop/any vendor/tea stall and ask the person in the shop he may give you an idea of whom to contact or may be the phone number.
6. the remaining will be how you can plead sir please...please...sir, sir, sir.
7.you must exactly follow the instructions of what an employ of the office tells .for example if he tells come tommorow.Then dont forget to ask him what time?
8.be friendly with the agent or office staff and try to get his phone number and try to remind him the matter next day 10 minutes after the office starts.this is the time when they put the files before the concerned officer.
9.dont delay in getting the required forms xerox etc.


try this ...its very intresting and you will start loving the system...hahaha

Sir,
This is Sameera Resident of EWS 44, ITI Colony, Tadban, Near Zoo Park, Brindavan Nagar Colony, Hyderabad.Changed the Address from EWS 31, ITI Colony, Tadban, Near Zoo Park, Brindavan Nagar Colony, Hyderabad.Need to Change the Address.But Unable to Change the Address in Ration Card.

Kindly Tell me the format to Change the address in Ration Card..

Thanking You
Sameera

Pure IT — after sales service

this is the only company giving good service than the other brands, thanks to pureit team, i am getting electric kit(to kill virus) within one day.

technician(subramanyam) came to my home is given very good service he explained everything and satisfied all my family members.

bye
kedarnath
nagole,Hyderabad
[protected]

sir / madam, this is surender my employee code is 178920 please mail me latest salary slip

Pure IT — change of battery.

require replace of battery. Your toll free number not working. please provide ulternate number. our customer ID is [protected] and Device No is RPB[protected].

Pure IT — Battery still not received

I am trying to get my PURE IT battery replaced since last 20 days, after calling again & again your executive promised to send some one in 2 days time, but no body comes. when called your customer care, they said they donot have any stock of any battery......this is the company "Hindustan Lever" is working like .
after calling no of times one message came with request no. S10/VDD[protected] , written within 72 hrs it will be delivered to my place. still 30hrs passed but no body bothers to came & give customer service.
I am very much sure that 72 hrs will also passed & no body will come to my place.

This company is really a worse company in customer service.

The pure it office in Hassan, Karnataka is shifting daily from one place to another place. so we are unable to find the address of the office. since 2 months we are searching for office but still it is not found. So take a action to make the own building and permanent address.

battery replament for pureit purifier soon

have been trying to get through the local servicing centre number...nobody is responding ...no address details given anywhere...its actually is untracable...kindly give the address or the new phone number for pondycherry pure it servicing centre...thank you

I want to replace battery as soon as possible, I am having pure it since last 2 years.I lost my id number ,from last 3 days I am trying t your new number [protected] but unable to talk so pl. ask your Indore dealer to do same soon as possible my contact no. [protected]

Pure IT — Services issue with HUL Pureit

I purchased a Pureit autofill on 19.03.2010 and same day i registered a call on 19.03.2010 to HUL Pureit Call Centre[protected] for purifier is not functioning the case ID was C[protected]. I was surprised on 22.03.2010 when I got a SMS that my complaint has been resolved but nobody was to attend it. After that same day i call again on the same number and let to know the cust care executive about the instance and he said that there was some technical issue thats why i receive the sms, and he logged an another complaint for me as ID was C[protected]. but on the next day 23.03.2010 i received the same sms that the complaint has been resolved. i was totally surprise and i don't understand what to do. then i again call to cust care and had word with "Shift Surperviser Sahil" he gives me assurance that the issue will rectify within 24 Hrs..

Till today, 07th April 2010 no one has come to attend the issue.


Worst Service of the HUL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

Dear,

Pls send me your respectiv site were I can see my pay slip detail.

MY CUSTOMER ID IS [protected] .DATE OF PURCHASE 01.07.09.FACING GREAT PROBLEM IN REPLACING BATTERY EVERY TIME.AGAIN I AM FACING THE SAME PROBLEM SINCE TWO DAYS.NO RESPONSE ON NO.[protected].PLEASE PROVIDE ME BATTERY IMMEDIATELY ELSE I HAVE NO OPTION TO SWITCH OVER TO ANOTHER PRODUCT.

complaint of pure it regarding the change of battery.

The service is very very poor.

Raj([protected])

Pure it — water is leaking from bottom

hai
i taken pure it last 15days back from bottum water is liking. please do some thing for it

i taken pure it last 15 days back from bottum water is liking please give me a solution

Dear sir

I can use the pure it (Serial No: MSB[protected]) I have order the battery on 15.04.10 My order No is 1S10ERD[protected] But upto till time no body rectify the problem. Please do the needfull.

My address
P.Murugesan
Cotton Blossom Mill Quarters
Sungakarapalayam
Desipalayam Post
Puliyampatti Via
Sathyamangalam Taluk
Erode Dist-638 459
PH No:[protected]

Dear All,
We have been calling (mob-[protected])for replacement of Battery from my water filter Pure it. But none of your representative visited to my residential place. We are force to drink water without filteration. Can you all take pain to send some body to our residence.


Manish Kumar
MIG 2/4
Kalinga Bihar
Chhend, Rourkela-769004
Orissa

Pure IT — Worst possible service

If you ever have to reach the Hindustan Lever Pure It Customer Care helpline, God help you!! You can listen to a recorded voice and music for ages but you will never get any of these irresponsible irritants to answer you. Their service is appalling. They change their numbers without intimating their customers. They take forever to deliver their battery kits. After ages some guy came and told me they have changed the model of their long life battery kits, but the company does not have the washer in stock.
I just got off the phone trying to reach their customer care, but to no avail. Even if I do, I know their standard reply. Sorry Sir, we will correct it, Sir. It is just like their standard reply to these complaints. If you notice, they mail out a standard reply to all complaints. It sure shows how much they value their customers. It also shows the poor standards the company has set for itself and its employees.
I've taken the cue and changed the orders for my clinic and place of work to another standard company.

Dear Manish Kumar,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Prasad

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — GKB

I booked a GKB a month before. I didnt get any feedback or cal from pureit services.

Dear Mr. mohammed salman,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to login into www.pureitwater.com and provide your contact details as well as pureit details.

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — not responding to order made over phone

we placed an order for the battery of the pure it water filter. this has never been attended even after repeated requests. it has been over a month by now and still we did not receive any kind of response. it is very annyoying, and doubt if it is a product of HLL. i hope atleast this e-mail would make a difference immediately.

i want to replace battery of my pure it filter product and i had made so many comlaints(my complaint no. - S10/DLI[protected] on phone but there is no feed back . I am facing a lot of problem due to this as water is not getting filtered due to this i m not able to drink fresh water .
so plzz its a humble request from you to take immediate action on my problem and send your employee for battery replacement ..
"your prompt action will be highly appreciated"

if you want some more information plzz send me mail on - [protected]@yahoo.co.in

Dear Mr. rajs

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

I am trying to get my PURE IT battery replaced since last 20 days, after calling again & again your executive promised to send some one in 2 days time, but no body comes. when called your customer care, they said they donot have any stock of any battery...this is the company "Hindustan Lever" is working like .
after calling no of times one message came with request no. C[protected], written within 72 hrs it will be delivered to my place. still 30hrs passed but no body bothers to came & give customer service.
I am very much sure that 72 hrs will also passed & no body will come to my place.

This company is really a worse company in customer service.

Dear Mr. pundreek

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure IT — Pureit battery not received on time

I have order a Pure it battery on 16 may & I have register 3 complain with the customer service however Till date I have not received the Pure it battery.
Three complaint no. are:

1.) C[protected]
2.) C[protected]
3.) C[protected]

HLL services are very poor & Every agent is aware about logging the complaint not to resolve the issue.
VERY POOR SERVICES!!!

Mohan Gupta

change of battery
Dear Sir,
My name is TEJ PAL SINGH ., I had given request for change of battery on 20.05.2010 & 01.06/2010 that time customer care people have given replacement battery no.S10/DLI[protected], but still there is no response in spite of several remainders from me. Earlier after change of battery lot of dust was coming, that time also I have given complaint, but till date no action.
So I have strongly decided that I don’t want to use this product. As a my personal request pls send somebody to my home and take bake to your product its no use for me & family

By using pure it water we got lot of health problems

Regards
TEJ PAL SINGH
.

Very poor service made by Pure It customer care team. Nearly I call five times their is no proper responce. Asking lote of Questions when we will come to you. But we are not ask any thing in that purchasing time.
EDIN Raja

I am 1000% disagree with your service & product

No response from the company to your any number of complaints.

I really frustrated about pure it customer service, I have been placed the order on 1st of June for Battery Kit, but i didn't get my battery kit till yet, for that i have lot many times called pure it customer care and laudge the complain about it but no action they are taking.

complain no : C[protected], C[protected] etc.

I really did mistake to buy pureit of HUL.

Rakesh Kumar
[protected]

I have also purchased the Pureit and as company is assuring that the batter kit can filter 1500 Ltres of water. But mine had filtered approximately 1000 Ltrs.

I'll suggest HUL that if there battery kit is not capable of filtering 1500 Ltrs of water then they should not commit on it. The real amount should be presented in the market instead of false committment.

Regards,
Umesh

I am using PUREIT since last more than one year & found that your battery kit is not capale of filter 1500 Ltrs of water. Your person or local office does not provide battery kit in time. You must improve your battery kit or you should buy back all your WATER PURIFIER from end users, and return money.

Devendra Singh
Agra

Even we are facing the same problem mentioned above.

We had palced order in the month of May but the battery kit has not been replaced till date.

Shankar Lal Garodia
Samyepur Delhi

Dear Mr. Brajesh,

I have a similar problem with the Pure it Battery. Kindly send me a mail on [protected]@in.com whether your kit was replaced by Pure it people.

with regards
Krishna singh

Dear Pournima Gajbhiye,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team