PureIT / Hindustan Unilever Complaints & Reviews

Dear Mr. pradymanpatel,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to login into www.pureitwater.com and provide your contact details as well as pureit details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Sir/Madam.

This is to inform you that the indicator of my purifier is indicating red, So, manage to provide it atthe earliest, My addess is :-

Amit KumarShrivastaw
C/O Mr g. Pandit
Sahyogi Nagar
Sector 3A
By Pass Road
Sabalpur
Saraidhela
Dhanbad

Mobile No:- [protected]

Thank you

Regards
Amit Shrivastaw

my neme is dipesh lakdawala
17, anurag socitey rander road surat.
pin code -395009
mo number:-[protected]

battery replacement

Pure It — blackmailing for replaceable batteries

i went to a shop m/s steel palace mehkar dist .buldana he is charging 395rs for the 350MRP replacable battery

Dear PRAFFUL PATIL,



This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.



You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

My Pureit Classic is leaking from bottom compartment after I changed the battery. Please solve the issue.
+[protected]

Pure It — battery recharge kit

battery changing kit

Pureit Water Purifier — Battery to be replaced immly

Our Pureit water purifier machine has its battery wornout and it is to be immediately replaced
Our commn. Phone number is [protected]
and address is as follows.
Door#17, Plot#7, Swamynagar Extn-1, Ullagaram, Puzuthiwakkam, chennai-600091.
(Opp Gururagvendra Kalyanamandapam).

Hi,

I have a Pureit water purifier and using it from last one year, the battery has worn out and I have registered a request with HUL customer care for its replacement on 117th Dec 2008. Since then I have been calling him on 23rd, 26th, 30th and today too, only to hear, that we are sorry for the inconvenience caused, the complaint has been escalated and some one will be calling today. I am no longer able to use the water flter and forced to drink water directly from tap without filtering it.

This is worst kind of after sale service I have seen. So I advise that plaease avoid buying HUL products as it has worst after sale service.

Rehman
Bangalore

Our ID[protected] in the name of L. Madhansingh, Address : 10 Susilan Nagar, Nanjundapuram post, Coimbatore-641036. Conatact no. [protected]. We have ordered a new battery for our pureit water purifier machine on 15/06/2009 still we are not get the same.

Pureit Water Purifier — complaint against the dealer not replacing the kit

i have asked the dealer on his mobile no.[protected] in ludhiana to replace the kit on thursday. but he has not replaced the same till date he is asking that the he has not the stock of kits.

subhash namdev
j-558/64, brs nagar, ludhiana-141012
mobile no. [protected]
customer id no. [protected]

Pureit Water Purifier — Functional defect

When we put on the purifier the green light does not glow & the pure water does not come through the outlet meant for purified water flow.

I have purchased a Pureit water purifier and this is second battery replacement and they claim that within 72 hours they will deliver and I booked it on 13th October and today is 26th and so far I have not received the delivery even after 14 days as of today.

My battery is totally drained and it is completely red already and these people dont care if we drink that water and go to hospital even such is the kind of serviced Hindustan Uniliver is giving and they dont care at all the problems a customer is facing and even after such a delay they give standard replies like we will do it today and tomorrow.

I stay in Kaggadaspura and their office is located in Domlur which is just about 10 mins drive from my place and consider in 14 days they are not able to deliver and god help if it has to come from other city may be we will not get it in one year also.

At the time of buying the product they make such tall claims all of which have fallen wayside and I am yet to see a water purifier company who is so in sensitive towards the plight of a consumer and dont know now what to do.

I am seriously contemplating filing a case in the consumer court for the harassment they have meted out to me and we are seriously facing a risk to our health as battery is totally red already for this reason I had ordered about one week before it was to become red but that also no use.

So now i am not left with any other option but to file a criminal case against pureit

S.Haider
Kaggadaspura
Bangalore-560093

Pureit water purifier — No service - exchange of battery

I bought one water purifier make Hindustan Uniliver - Purit in the month of July, 2009 from Lakshmi Nagar branch. On 17th Oct.2009 I have made a request for requirement of its battery as it has already expired. The customer care executives are always promising that they will contact us within 24 hrs. I called them up around 10-15 times. But till date (28th Oct.), no action has been taken from their side.

If the executives of Hindustan Uniliver is going through this, kindly do the
needful immediately...that's all...

Viswambharan P.G.
Delhi

PureIt Water Purifier (HUL) — Faulty Device and Despite several complaints they are not resolving the complaint

Sequence of overall bad experience events with Pure-It water purifier:

1. I purchased a Pure-It on October 27,2009. It was delivered by some Mr.Dinesh ([protected]).

2. It has been leaking from day 1, and I had complined to Mr.Dinesh 3-4 times on October 28 and 29, everytime he made false promises that he is coming in an hour but he din’t addressed the problem faced by me.

3. On October 31 I made a fresh complaint at pureit helpline (Complaint No. C[protected].

4. To greatest of my surprise they sent me a message on November 02,2009 that my complaint has been resolved and if I am satisfied I can send a Ser 1 sms to pureit.

5. Called up again to pure-it helpline on November 02,2009 night and yelled at them and then they said that message was wrongly sent due to technical problems in the system. He said that complaint resolution takes place in 2 working days, and its it just 1 working day passed for now and that is our company policy, so I have to wait for 2 more days which makes it November 05,2009 (A new crap definition given for providing services).

6. Today they called up at my cell and started giving some crap which I din’t understand (lack of English training to your staff, I would say in this competitive environment) and then they banged down the phone and sent me a message again that my problem is solved and if I am satisfied send a ser 1 message.

My overall take on this:

1. Pure-It (HUL) doesn’t have a good sales team. (They sent a person who doesn’t even know how to install a device to customer’s place).

2. Promptness to address queries is missing (When everyone in industry fixes up complaint issues on priority basis, HUL team takes 4-5 days and they give a crap definition that it takes 2 working days mininmum).

3. Faulty technical equipments (Without sending anyone to my place for closing the complaint they simply send a sms that problem is addressed and want a proof of satisfaction sms in return to that bull- “Ser 1” keyword.

4. Lack of training (Customer care staff should communicate to the customer in a language that customer understand, how come speaking in a local language in a globally competitive environment going to help HUL).

5. Non-Adherence to company policies by Pure-It team (I don't think any company can have a policy where they will address complaint regarding new installation in 4-5 days time-frame.


I have had a really bad experience with this device and some awkward explanation provided for service deficiency, and putting the blame on system and company policies, when basic skills are lacking in your individuals. I always respected HUL as a group and still i feel that if this matter can be resolved in a proper i can forget that HUL employs such a dumb staff who are tarnishing the group image in public.

I am truly dissatisfied with Pure-It and wants it to be taken away immediately.

Dear Mr.Varun Sood,

This is in continuation to our conversation and the concerns mentioned in your blog dated 3rd Nov 2009 regarding Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 3rd Nov & provided the required information and explanation, trust the same has been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

Regards
Pureit Team

Pureit Water Purifier — battery change

my pureit water purefier has not working it is stop the purify the water
what can i do

Pureit Water Purifier — reg the so called Battery

As far as a common man like me, would define a Battery as a electrical battery, such as Automotive Battery or Torch light Battery or even a watch Battery. But there is no such thing in the PURIT WATER PURIFIER. I dont talk about the safety features. But why do they call just a very ordinary Indcator as a battery. Why do they Cheat a Common man like me? The indicator Consists of just a Clorin type Block and when it dissolves in water, a plastic stem comes and blocks the water flow. Thats all. According to my Knowledge, there is no Battery in Purit water purifier. Today I spent around Rs.510--00 to change th so called battery kit. I dont know how to call this? Business Tactics or Mere Cheating.???????

THE PREVIOUS COMPANY WAS WRITTEN AS HINDUSTAN LIVER LIMITED BUT THE NAME AS HINDUSTAN UNILIVER LIMITED . PLEASE READ AS HINDUSTAN UNILIVER LIMITED.

Pureit water purifier — battery replacement

As i booked an order for replacement of battery for my pureit by phone i.e., [protected]. on 4th apr 2010. i got the sms from your end by stating that with in 72 hrs and S10/HYD[protected] one of your executive will vist my place and do the needs but till now there is no response from your end. kindly do the needful

I am doing follow up since last 20 days for replacemnt of battery (2250 ltrs.) but same is yet not replace after our repeated request.

Dear Mr.SUNIL KUMAR

This is in continuation to our conversation and the concerns mentioned in your blog dated 07th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 09th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Pureit Water Purifier — COMPLAINT NOT ENTERTAINED

I PURCHASED A PURIT WATER PURIFIER FROM HINDUSTAN UNILEVER ON 5/9/2008,CUSTOMER ID NO.[protected],INVOICE NO.ISO/LKO[protected].THE FIRST BATTERY REPLACEMENT WAS DONE IN JUNE 2009,THE SECOND REPLACEMENT WITH AN ADVANCED BATTERY COSTING RS.510/-WAS DONE IN MARCH 2010 AND NOW THE BATTERY IS AGAIN RED,AND I LODGED A COMPLAINT BUT WITHOUT ATTENDING THE COMPLAINT AN SMS WAS SENN MY MOBILE THAT YOUR COMPLAINT HAS BEEN ADDRESSED KINDLY SEND YOUR FEEDBACK.WE ARE 2ADULTS AND 2CHILDREN WITH A VACATION OF 20DAYS, HOW CAN THE BATTERY EXEXHAUST-FIRST IN 9 MONTHS, THEN IN 8 MONTHS AND THE ADVANCED BATTERY IN 4 MONTHS,WITA WATER CONSUMPTION OF NOT MORE THAN300 LITRES.

Pureit Water Purifier — change battery

i m resident of budhivihar bread factory ke pichhe moradabad .my pureit shows red mark. please change battery.my mobile no [protected]

Pureit Water Purifier — need to change filters and battery

sir my pure it water purifier need service to change all filters and batteries .my mobile no is

[protected].
my address is # 10. 4th cross east extension , tagore nagar, puducherrry. thanking u

change battery
i m resident of alwar-rajasthan .my pureit shows red mark. please change battery.my mobile no [protected]
my add. is manu thapar -jatti ki bagichi -alwar (raj.)pin 301001

Sir, Iam from NTPC Ramagundam Godavarikhani Karimnagar (Dist) A.P.
I want to change battery and filter to my pureit water filter.My Cell number: [protected]

Pureit Water Purifier — servicing

i purchase PUREIT WATER PURIFIER HUL PRODUCT 20.4.2010.
COMPANY HAS NOT PROVIDE AFTER SALES SERVICES PROPERLY MANY TIMES DO PHONE CALL THEN COMES COMPANY EXSECUTIVE AND HE PUTTED DUPLICATE KITS AND ITEMS AND THEY NOT GIVEN BILL

Pureit Water Purifier — receiving sms

my cell no is [protected]
i am receiving SMS from pureit water purifier continually as told on [protected] as i dont want to receive an sms from the company.
every time am told i will not get any sms from company byt still am getting them.
I AM GETTING MENTALLY HARRESSED TO THIS.
PLEASE TAKE THE NECCESSARY STEPS TO STOP THIS.

i agreed to this

I have to change my battery, before i was in bangalore i had the service men number, i called him and he came and changed, but now i am in trichy, where can i get it will you please give some contact nos. so that i can my battery, please do me this favour

EXESS AMOUNT IS BEING CHARGING BY THE AUTHORIESED BATTARY KIT OF PUREIT WATER PURIFIER

PURICOM WATER PVT LTD, H-25 3rd floor, Laxmi Nagar, New Delhi-110092 is charging 900/- for battery replacement of PUREIT WATER PURIFIER. Vide Reciept No. 113766 on 8.6.14.

This is happened with me, this agency makes so many calls to me for change battery of my Pureit water purifier, i dont know how they get my phone number. They have asked me to replace my battery kit of Pureit water purifier so many times. Finally i asked to change the battery kit and they charged Rs 900/- and replaced the above kit. When i tried to check kits prise its was found that the date of manufacturing and amount was enraged from the packing box of containing the kit.

i wish concerned firm or consumer act authorities look in to the matter for needful
nandan singh rawat
mobile No. [protected]

sir/madam I am abdul munaf i want battery for pureit water .my number [protected]

HUL is a big company and has lost its focus on goods which they produce. They just sell things without quality. Because of this I bought Tata Swach purifier similar to that of pure it but no hassles. No battery change and no maintainence cost. Tata is an awesome company.

THIS HINDUSTAN UNILEVER PUREIT IS MAKING A FOOL OF CONSUMERS.

WHEN I BOUGHT IT FOR THE FIRST TIME, THEY SAID THE CHLORINE CARTRIDGE WILL LAST 1500 LITRES OF PURIFIED WATER. I DIDN'T CARE TO TAKE NOTE OF THIS FOR THE FIRST TIME. BUT WHEN I HAD TO PURCHASE A REFILL FOR THE SECOND TIME, I WAS GIVEN AN OPTION OF A HIGHER CAPACITY OF CARTRIDGE. I OPTED FOR THAT PAYING RS 510. IT DIDN'T EVEN LAST, MAY BE, 500 LITRES.

I CALLED UP HUL PUREIT CUSTOMER CARE ON [protected] TODAY (16/8/2010) AND NARRATED THE WHOLE STORY TO A LADY AT THE OTHER END. SHE SAID THAT A PERSON WILL BE SENT TO CHECK ON A CHARGEABLE BASIS AND I HAVE TO BUY A NEW CARTRIDGE AGAIN PAYING RS 510. WHEN I SAID THAT A PRODUCT SOLD BY THEM IS NOT PERFORMING AS PER THEIR SALE COMMITTMENT, THE REPLY WAS THAT IT IS MY PERSONAL MATTER. WHEN I SHARED WITH HER MY OPINION OF APPROACHING THE HONOURABLE CONSUMER FORUM WITH MY GRIEVANCE, SHE SAID THAT I WAS WELCOME TO DO.

THIS IS THE ATTITUDE TOWARDS CUSTOMER OF A GIANT MNC LIKE HINDUSTAN UNILEVER LIMITED.

TODAY I HAVE DECIDED TO PASS ON THIS WORD TO ALL I KNOW ( AND I HAVE A HUGE CIRCLE PAN-INDIA) NOT TO USE ANY PRODUCT (WHETHER PUREIT, SOAPS OR ANY FMCG PRODUCT) OF HINDUSTAN UNILEVER LTD AS THEY BELIEVE IN ONE-TIME SALE & FOOLING THEIR CUSTOMERS.

I WOULD LIKE TO JOIN ANY ASSOCIATION / FORUM / INDIVIDUAL MEMBERS WHO HAVE ALSO SUFFERED LIKE ME AGAINST HINDUSTAN UNILEVER LTD AND TOGETHER WE CAN PERSUE LEGAL COURSE ALSO AGAINST THIS FRAUDULENT COMPANY.

PRANAY BHATTACHARYA
KONNAGAR, HOOGHLY
WEST BENGAL - 712235
# [protected]
bhattacharya.[protected]@gmail.com

Dear Mr.Jagdish,

This is in continuation to our conversation and the concerns mentioned in your blog dated 06th May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 11th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Miss swetha,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Sir,
I am from Kolkata and i have one purit water filter but after 3 month when i am going to change the filter the shop owener said that u have to wait one week. I buy this filter for my dauther. So if kindly do the need full i will be very thank ful to you. my address
RICHARD LEO RODRICK
BEGOPARA (KHALPARA)
RANAGHAT
DIST. NADIA
PIN: 741256
Thanking you
Richard leo rodrick

Ref : Diksha Enterprises. Lucknow, Bill No.1434 dt 2.3.11


This is to inform you that the undersigned purhcased the Purit of Hindustan Uniliver from the above dealer vide recept no. IS10/489-192 dt 19.4.10

It is regretted to bring your kind attention that on purhcase of this items, I have replaced the battery sofar 4 times, first time on free of cost and remaining time on payment basis, But this battery give the performance only for 2-3 months period, again we have to replace it.

We have purchased the same due to branded company, but we are facing great difficult that every 3 months we have to replace the battery by paying the payment

Again the battery is not working and we have to keep money every time for repairing the same. Being reputed firm of Hindustan Co, again again we have to spent on it.

Kindly look into the matter and arrange for replacement of battery free of cost.
Awaiting yr reply.

Ravi
C 16/1 RDSO Col.
Lucknow

Regt. Mob. No.[protected]

Dear Mr.Balakrishnan,

This is in continuation to our conversation and the concerns mentioned in your blog dated 05th May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 06th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

we are suffering from the same problem..we had sms the order of the battery but yet hadnt got any call from them . when ever we call to their customer care no..they keep the phone on waiting for long hrs!!!

I am suffering from the same problem..we had sms the order of the battery but yet hadnt got any call from them . when ever we call to their customer care no..they keep the phone on waiting for long hrs!!!

Richa

I am facing a similar kind of problem.

Ordered a germ kill battery on 27th July 2010 & till now it has not been delivered despite of regular follow-ups with the CC team.

If I would have ordered a new machine then it wouldn't have taken more than 2 hours to reach my place.

My complaint no. is C[protected] dtd. 29th July 2010.

Hope it doesn't take years to reach though it is not free of cost & we are paying for it.

Anita

Pure It — replacement of GKB Kit

I have purchased Pureit on June 19, 2008. My customer id is [protected]. I requested for replacement of GKB kit on Oct 21, 2009, as said by customer executive and received SMS , GKB kit was suppose to be replaced with 72 hours, now today 9 days gone but I am still waiting for kit. Meanwhile I called 5 times to Pureit helpdesk every time I received same response Kit will replace today but nothing is happing. This is very frustrating. I was in impression that Hindustan Unilever Ltd is very good company but what service I received is pathetic. Now onwards I will avoid to using any Hindustan Unilever product.
I want to advise Hindustan Unilever management resolve all issue of Pureit as soon as possible otherwise you are losing your credibility very fast and all company products sale will affect because of Pureit services
I am also finding option for legal notice to be send to Hindustan Unilever and get my money back

Dear Mr. Rajeev Saxena,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

Pureit Water Purifier — GKB Battery

I appreciate the efforts of Mr. Saeed Manger of Hyderabad for taking personal care with respect to rectification of my complaint for faulty GKB batterry.

I Thank concerned team at Hiindustan Uniliver for attending the complaint of PURE-IT water filter.

Dear Mr. Suresh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hi

This is Mukesh. The same instance happening with me. I ordered for GKB battery kit in june, But I did not get replacement yet. Every time call to their customer care, every time a new executive pick up phone and every time he apologizes and provide a new complaint id.

Where is their 1 crore challenge... bewkuf banate hain general peoples ko...

If any of Pureit team read this message call me immediatly on my cell phone = [protected]

I fully agree with the above complaints. I am facing the same problem for the last two months (I too ordered for GKB battery kit). What is happening is that everytime it is a different consumer and different city. This means across the country the service is very very POOR & PATHETIC.

If any of Pureit team cares to do something about it, just DO IT.

Jagan
Chennai

I am a regular user of hindustan water purifier from Feb 2009. It is very good product but the agency service is very poor. almost all times they charged very high amount in their parts and also charged additional cost for the installation of battery kit.

In most of the times the pump (which is used to remove the block of water purifier) would damaged regularly, they will be charged Rs 50, some times i called through telecon they said only 20. but when buy from there they charged Rs 30 and not given the bill.

kindly let me give the spare parts price list at the earliest and request to you take necessary steps to controll these agencies.

Thanks

Shanoff
SHaan, TC 48/1025,
Near THiruvallam Bridge
Poonthura po
Trivandrum - 695026

MOb:[protected]

my self E V SATHISH, CUSTOMER ID [protected] was a regular user o[censored]r product.one week back i orderead a batery kit and a service representative had come and fix it after that water iam pouring inside is compleately comming inside.several times i have done the complaint no response is comming from ur side.i have called the service rep-[protected]
fellow is not attending or followuping my call.you are cheating ur customer and is not good for a company like you.It is my sincere advise to the public that not to purchase the Hindustan Lever product like Pure it water purifier. It is only waste of time and money.

i am using this purifier.i had order kit three times on net on site in last 2 months but nobody came to me to replace kit and this unit is with me without use i am thinking of throwing this unit out of my home it is usefull but when there is no backup from company what is use to buy this kind of product after sale service is soooooooooo poor i have not seen like this before with other company i m sorry to say but i think i made a mistake when i buy this product mt cell no is [protected] ([protected]@gmail.com), , , , , , , , , , , vinay kumar

Dear Mr. rajusalunkhe

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. ramadas

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Rahul

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

I was planning to buy pureit classic water purifier, but after reading Mr. Rahul comments I am afraid to do so. Thanks Rahul for your feed back.

Dear vishiee

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

I bought a water purifier model no. - RPMO[protected] on dt. 27/4/10 from Electra distributer pvt.ltd
B-29 Near Rama place, Faridabad. I was told that a battery purifies at least 1500 litres water. But I am sorry to say
that my first battery lasted for 42 days only without purifying stipulated litres of water.
I had to purchase the second battery on 14/6/10 for Rs. 365/-. It lasted for only 15 days.
I complain at customer care (Complain no. - C[protected]. DT. 2/7/10,
C[protected] dt 7/7/10, C[protected] dt. 14/7/10). I talked to Mr. Parveen on Phone No. - [protected],
Mr. shailesh - [protected], Mr. Rajkumar - [protected], Mr. Nitesh - [protected].
It is definitely a black spot on your reputation. I want you to take back the whole purifier and replace with a new one.
Hope you will take necessary step at the earliest to avoid any embarrassing situation.
Best Regards
Anjay kumar singh
F-2/16 Shiv Durga Vihar
Near Shivam public School
Faridabad
Mob - [protected]

I got my battry kit of pure it changed twice .The indicators dont work at all.So we are unable to judge the purity of water. complained many times .NO ONE ATTENDS.always some excuse and stupid reasoning.for past 8 months the indicator is pure white .

Dear Sir,

Customer ID No- [protected].

This is second time iam giving request for replacing battery kit. waited for 1 mth for ur service and again i have given request on 25th april 2011.

still now no one called on attended to do service. We are not able to ur pureit now. kindly inform ur service people to replace ASAP.

Ur responce is appreciated.
Rgds

Franklin PAul
Mob-[protected]
Cochin - kerala

They are all cheaters.

Pure IT filter — leakage of water

i honestly say ur customer care z really very poor...i have been giving complaints for the last 3 months .iam just receiving complaint numbers but not the service.i called several times and each and every time they r saying we r going to send technicians within 2 days..iam really fed up..and one agent called 2 me from bangalore to know the status one month back and itz of no use...hope i will find some solution atleast now...




ramesh
[protected]

Dear Mr. Jatin Shukla,

This is in continuation to our conversation and the concerns mentioned in your blog dated 29th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 30th Apr 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team