PureIT / Hindustan Unilever Complaints & Reviews

hello sir i have order to change a battery kit of 2250 liter that is Rs 510 on 19 of April but your executiv come on 27th april and change the batery kit of 1500 liter that is Rs 365. my wife told that th battery kit order of Rs 510 then the executive told that the order place of Rs 365. that he is telling lie. after that i talk to executive then he told sir i will replace on tomorrow you not pour water on purit purifire but today when i...

I Purchased pureit from pureit, Royal castle 10-2-509/1, Flat No. 104, Asifnagar, Hyderabad A.P.
on dated[protected] invoice IS09/HYD0070/4609

Dear sir,

I Syed Sharfuddin Ahmed Quadri Purchased Pureit, But Its Not woking Properly somany time given the compliant nobady trunup till now. It is under warranty but the previsely charged by pureit technican when they visit our place nearly Rs. 1100/-
br...

I have buyed a HINDUSTAN UNILEVER pure it compact WATER PURIFIER for Rs 1000/- on 04/04/2010 from pooja steel,Thakur Arcade,virar(west).When purchased I did not receive any customer ID from the retailer.Pure it is showing a red indication and water overflows from the germkill kit. This is from date:23/04/2010.
Company technician visited our house on 26/04/2010 at 8pm. Total members in our family are three(3) only but then to within...

We have ordered for a Germ Kill battery kit and I have repeatedly placed reminders and complaints to the customer care and yet I have not received any kit from the company.
The customer service is not providing the local office address and telephone numbers and names of the responsible officials so as to take a follow up.

I believe that the company is making false claims about service and purity of water etc at the time...

I am using pure it water filter for more than 2 years, and their is always problem when the battery exhausts, I have made number of complaints for the replacement of the battery on the IVR (no human voice) [protected] in a month, but still waiting for their response. problem is that they dont have any other customer care number or any other contact no where we ask for the battery or near by service center from we can buy the battery. br...

Respected Sir,

It been a very niggling experience with HUL Pure IT battery Kit. I booked the battery kit on 19th April, 2010. My order ID is S10/HYD[protected].

With repetitive calls to the Hep Desk they informed we are immediately going to replace it within 24 hrs or 72 hrs. Next I received an SMS saying that your battery Kit has been delivered, please confirm by SMS. I replied to the SMS but again all in vain.br...

MY PURIT WATER FILTERS GERM KILL BATTERY KIT EXHAUSTED ON 15 APR 10.I CALLED UP THE HELP LINE AND PLACE A DEMAND FOR THE BATTERY KIT .I GOT THE ORDER CONFIRMATION ON MY MOBILE (S10/KCH[protected] DT 16.04.10).THEN I WAITED FOR THREE DAYS.NOTHING HAD HAPPENED.I CALLED HELP LINE .THE POLITE CUSTOMER CARE PERSON TOLD ME THAT MY CASE IS GIVEN TOP PRIORITY AND VERY SOON THEIR ''EXPERT''WILL VISIT AND REPLACE THE BATTERY...

I have call so many time to call center for replacment of germ kit battery . but still awaiting from last 15 days..... no one can hear...

Br//Surinder Kumar [protected]...

I have been waiting to get a service for the battery replacement from the service center...

kindly replace germ killer batteries 02 no.
Address: Q No- C-05, Giani Zail Singh Engineering College,Bathinda
Ph. No.-[protected]

Second Customer- QNo. C-01, Giani Zail Singh Engineering College
Bathinda.Ph No.-[protected]

So two Chlorine batteries are required....

I am customer of pureit water purifier since last 8 months. They provides services regarding battery after same is lost the purification process. I have purchased that because of the service assurance of the changing batteries immediately within 4 hours, as said by demonstration persons. I purchased that considering such service,because drinking water is important for the health and immediate purification facility will help to get family...

d/sir,
my customer id is [protected] ekta goyal. i can already three compland in your help line number last 15 day's but till date are not any responce in your side. how shame for it india largest big company. what can you suggest me for this matter....

We have purchased a Pure It water purifier two years back.
The machine has been given problems quite frequently.
The customer care response is really bad.They claim to solve the problems within 48 hrs. after lodging a complaint, but this is absolutely wrong.
We have to keep on following up with the complaints evry day and when they finally come they do not come on the time mentioned by us.

They have a very...

I have a pure it water filter with me. Now its bottom dwell chamber is leaking and the top lid also damaged.i havw contacted the customer care center on [protected] several times and no response from them till date....

Muhammed Kunju
Cherukara
Pada:North
Karunagappally
Kollam

I bought a pure it water filter oneyear back. Intially it was working fine
till 4 months. after wards, I replace a battery kid
and paid Rs. 400/- . Now, it was not working properly, after
made several complaints Noe response from your side.
I am very much of dissatisfied about your product and service.
br...

I have ordered for 20lit Pureit Battery (instead of 15lit Battery) on 10.04.2010 thro' [protected]. Order No.IS 10/CBU[protected] and get a message that within 3 working days, we will get the same. After that another message got from [protected] to send a message "GKB 0". I send the same but it didn't read by [protected]. I didn't get the Battery till date (almost 10 working days). I have already sent a complaint on...

The pureit customer care is the worst i seen in my life. Since last one month daily i am making them call for pure it refill. But every day they are telling that they will send today compulsory but the same day does not come today. Does we can go to comsumer forum for this type of nature of the company. Does any body have the details of the consumer forum of our district.
If the company does not able to meet the requirement of the...

Calling repeatedly to your customer care but they are not responding and they are unable to service provide.

My order no. is S10/REW[protected] DATED 16042010.

1ST TIME CALLS TO MR. KAMIL ON 16.04.2010 THEN MR. J. RAJ ON 17.04.2010 THEN MR. AMIR THEN MR. SANTOSH THEN MR. MAHESH BUT THEY ARE UNABLE TO CHANGE MY GERMKILL BATTERY AND TILL DATE I AM WAITING YOUR SERVICE PROVIDER.

I HAD BEEN SPENT THE...

My self Sarang Gautam, I have purchased a pure it , about bill the sales man said that the bill dilivered by post after two or three days. I complaint about this matter many timein HLL Call centre no . [protected] but always given a assurence Only not Bill.
Jaisa ki TV per our Sales man ne kaha tha ki bettery red hone per water tap se pani nahi ayega purit se green color ka pani abhi bhi aa raha he . sunday 18/04/2010 ko compliant...

Ordered battery replacement through Pure it help line and got automatic answer machine response as it will be delivered in 3 days. It is already more than10 days and till now did not receive any battery. Every time we call all executives are busy and if I get someone online. They say we shall deliver it immediately. We got your request and again the same story.

It is worst to expect such services from Hindustan Company.br...