PureIT / Hindustan Unilever Complaints & Reviews

Dear Mr. premchand

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

I ordered Battery kit one week back & the the executed told me that they will get it replaced within 1 working day. Nobody contacted me even after 5 days. I again contacted Pureit & they again confirmed me to deliver the same within 1 working day. Again nobody contacted me.

Hindustan Lever should not sell PureIT if they are not capable of providing the services / parts to their customers.

Mukesh Singhal
+91 [protected]

DEAR SIR,
WE HAVE TAKEN COFEE MACHINE FROM YOUR DEALER CAFE MEC MARKETING MAYUR VIHAR PHASE III DELHI 96- HIS MBIL NO. IS [protected] MR. SATYANARAIN.
HE IS NOT GIVING US SERVICE ON TIME. WE ARE FACING MATERIAL PROBLEM, OUR MACHINE IS STOP DUE TO LAKE OF MATERIAL.
PL. TAKE NECESSARY ACTION ASAP.
OUR MOBIL NO. [protected] GHAZIABAD

dear sir,
we have taken cofee machine from your dealer cafe mec marketing delhi- your dealer mobil no.[protected]
he is not poviding us service on time, we are facing mat. shortage from one week.
pl. take necessary action asap.

Pureit Water Filter — No response for changing Germ Kill Batery kit

I have booked for a HLL PureIT Battery Kit a month back and so for those executives didn't deliver me with one. My repeated phone calls to the Customer Care and mails were in vain.

I never seen such a bad response in my life so for. And i don't know where to move from here.

YOUR CUSTOMER CARE PERSONS are not providing further contact nos. for derect complaint point. They disconnect the line . They issued me a complaint no. too [ C[protected]] Delhi call entre Nos. [protected] BUT REAMINED UNACTIONED.

My device sl. no. is [RPB [protected]] and customer ID is [ [protected]]

Thanks
M. K. ACHARYA
[protected], DELHI

hindustan lever pureit — Not supply of battery kit more than a month.

We have ordered for a battery kit on 5th june 08 vide their order no.S08/CHN[protected].Till date, we have not received the kit yet.
Mean time last one month we were buying water from other source.
we all in the family was sick.and i have complained on 23rd june to your Mr.Daniel .The complaine no Co8492321.no response till date.
Being a big company if you can't supply the kit, please take back the unit.We have 3 units with us service for all is really pathitic.
If we donot get the battery kit within 24 hours, we may have to go for a cosumer court.
kindly do the need ful immediately.

HUL Pureit water purifier — Germ Kill Battery Kit

I placed an order for Germ Kill Battery Kit on helpline on 11th July, 08 (Friday)vide No. C08572966 and I received a reply for replacement on Tuesday i.e. 14th July, 08. But I am very sorry to say that I have not yet received the same. Inspite of lot of complaints every after 2 days I get assurance of replacement in another next 2 days. When I asked for nearest agency's Phone No. they are helpless saying that they are not having any agency's phone No. After having lots of trouble I make to find out one agency's Phone No. There also I contacted several times and I got the same reply. I was surprised when I heard that Battery kit was issued on my name 2 days back, but which is not yet received by me yet .

Therefore, I kindly request you to look into the matter as the battery kit is expired already. I have purchased this product of your esteemed company because of trust in you but I am very disappointed with the nature of your agency executives dealing with the customers with no response at all and having no care for the customers.

Pureit Water Purifier — Working not properly due to unavailable of Battery-kit

Have purchased the said waterpurifier. Now the Battery is completely finished. I am trying to reach anybody to get the new Battery kit. But I am not getting any supports from the seller.
Please give me any contact number who will help me.

Hindusthan Unilever - Pureit Water purifier — Not receiving Battery Kit

Cust ID: [protected]

I have booked battery kit on 3rd August 2008. Till date I did not receive it. Each time I call the helpline I hear I will get it in next 48 hrs. What will I do with this non-functional set?

Hindustan Lever / Pureit water purifier — Battery Kit

I am Atanu Das, ( customer ID No.[protected] bought and using pure it water purifier for the 1 year. For battery replacement I have placed requests( booking no S08/KGR[protected] for so many times by calling their customer support number( [protected] ) which was provided by them. But I am not get any response from any of the person in the customer support / battery distribution department. I am really vexed up by placing my requests several times. Till now I haven't got the battery for replacement, now this unit is laying as a showpiece instead of giving purified water(!!).Now please inform me what to do.

Hindustan Lever/ Pureit water filter — Not getting Battery Kit

I am Atanu Das, ( customer ID No.[protected] bought and using pure it water purifier for the 1 year. For battery replacement I have placed requests for so many times by calling their customer support number( [protected] ) which was provided by them. But each and every time they are saying that they willcontract with me within 48 hours. But I am not get any response from any of the person in the customer support / battery distribution department. I am really vexed up by placing my requests several times. Till now I haven't got the battery for replacement, now this unit is laying as a showpiece instead of giving purified water(!!).I have made booking on 19/08/2008 and still now i have not got it.Now please inform me what to do, Shold I go to newspaper?

PURE IT WATER FILTER — REFER MY EARLIER COMPLAINT

M/s Hindustan Lever
Water filter division ( Pure it)
REFER EARLIER COMPLAINT OF REFUSING TO LIVE UP TO THE PROMISE AND BEHAVING BADLY WITH THE CUSTOMER

I know that HINDUSTAN LEVER is know for its quality products for the past several decades, but they should also take care of their customers throgh good agents or service personnel who they appoint.

I extremely sorry to say that you have some incompetent sales men and Group leader who do not know how to behave with a customer. When they want to sell they "somehow" push the product and dump it on your head but after that they care a dam about the customer. I if you sales people like this you will definitely lose customers like us and we will defintely pass on this poor customer service to our friends.

I work for a repectable Multinational company and we do not behave that way with our customers. I also continuously voice my opinion in the press regarding poor customer service in THE HINDU.

Please make note of earlier complaing sent a few seconds before and do the needful.

I hope you would call and enquire with Vishwas Sales Corportion, Ashok Nagar, Chennai Mr Ganesh their Group leader who spoke arrogantly over the phone.

Franklyn Stanley
Customer id [protected]

Hindustan Unilever — please replace battery for my pure it due it,s life is over and it shows red indication

I have purchased hindustan unilever pure it last year. now battery indication is turns in to Red.So I need the replacement of battery for my pure it.

Hindustan Unilever. Pureit Water Filter — Non-supply of essential Battery

In spite of assuring me over phone that the exhausted battery of my water filter will be replaced within a couple of days, the compliance is still awaited for more than ten days. Even my complaint under Docket No. C[protected] five days back failed to evince any result.
As without the required battery the filter does not work, my family has to consume unfiltered water and, hence, is very much vulnerable to health hazard.
Hope, some result may come through this expressed grievance.

PURE IT WATER FILTER — battery kit to be changed

it is not filtering water probably kit to be changed.

HUL Puriet Water Purifier — Replacement of germkill battery

We have been requesting for a replacement of the germ kill battery for the last two week, representatives have been calling saying that they would be coming but haven't come to replace it for the last two weeks, that too after it being a paid service.Very dissapointing for a company as Big as HUL.

Pureit - water purification battery kit not change, we have made a complainttwiice to your customer care long back. But your company representative did not turn up till today.

hindustan unilver/pureit — battery not delivery even within 20 days

my customer id is [protected] .I HAD ORDERED FOR A NEW BATTERY ON[protected] BUT TILL TODAY I HAVEN'T RECEIVED MY BATTERY YET...

Pure It, Hindustan Unilever — Why they pushing Battery kit instead of battery

I am trying to buy battery alone, but they pushing to buy the battery kit which consists of two filters, And that costs 300rs. But why there wasn't a provision to buy battery alone.

Pureit Water Purifier — battery kit & filter to be changed

dear
i am trying to contact your service personnel to change battery kit & filter in the pureit. but we are unable to get it. so contact us as early as possible - my mobile number is [protected].

hindustan lever/water pureit — battery to be changed

I the above named your customer had called to helpline no for complaining, but there is no responed from yours side. It's now since one month the battery is not changed.so plz look to it as soon as possible.
user name=Meena.Hiralal.Waghela
place=Mumbai
serial no=RPB[protected]

Dear Regi Prasad,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Atanu Das,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Atanu Das,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear PRIYANKA PRADEEP VICHARE,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

pureit Water Filter from hindustan lever co — replacement of battery

To
Customer Care
HINDUSTAN LEVER
CHEMBUR
MUMBAI

SUB: REPLACEMENT OF BATTERY & SERVICING OF WATER FILTER
REF: MY CUST ID:[protected]

Kindly arrange to replace the Battery today itself and also arrange for
some servicing. Awaiting from you

With Regards
K.CHANDRA SEKHAR

water purifier (Hindustan Lever) — Not Working duly

Respected Sir,

I Rajesh Dogra S/o. Sh. Pritam Singh Dogra R/o- B-992, Shastri Nager, New Delhi-50.

I have purchased water Pure (purify) of Hindustan liver of Rs. 2000 in August 2009.

I would like to inform you that the complain was started two three days after the purchase of Pure (purify) I have do Sixteen complain Pure (purify) helpline no. [protected] and [protected] I always request them please change my Pure (purify) but till date i have not received any responsible answer from Hindustan Liver.

The Complain continue till date.

You are requested please do the justice and relief my problem.

Thanks & Regards,

Rajesh Dogra
Ph-[protected]

water filter servicing required My contact no. [protected], Mumbai.

Hindustan unilever-PUREIT — purifying battery not replaced

sir,
on 2006 I purchased one PUREIT water filter.One water filtering battery fitted
inside the product must be replaced after 1500 litre of water. The company also
promised lifetime supply.When I placed order to replace the battery on[protected]
over phone No.[protected] the attender promised to deliver but not done so far.
Water is essential , that too in hot season, how long can wait for that. please do something
Joseph T

Dear MR. Sanjiv

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Joseph Thomas

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hello "kashma.cauvery"


instead of doing copy paste of your reply in this forum and giving false promises, do some genuine work, which needs to be done from the side of Pureit...
I saw the same reply http://www.consumercomplaints.in/complaints/hindustan-unilever-pure-it-water-pur...⇄ just changed the name... I don't know who many topics you have pasted the same thing and giving promises. Is pureit giving you money to get hold on this forum? Rather solve the problem and the customers will give there feedback on comments. You don't need to give false promises.

GERMKILL BATTERY — TURNED RED IN 2 MONTHS

Sir,
i use pure it last 3 years and timely i change battery and no complane till now but last time i change battery i have complane germkill battery has turned red in 2 months it self & your con. person told me it turned red in one year.
So its your dutey to change my battery as soon as possible
thanking you
yours
ANIL KUMAR TIWARI
R 92 ,railway enclave
Pratap VIHAR
ghaziabad
Ph.[protected]

hindustan lever (pureit water) — new battery

Dear Sir,

My Pureit Consumer ID is [protected]

I already ordered new 2250 litre battrey on 12th May'2010

Till date battrey not installed at my home the reason I donot know ??

I spoken with pureit reps on daily basis, details given below :-

13th May'2010 - Mr. Darshan

14th May'2010 - Mr. Akshay

15th May'2010 - Mr. Ganesh

16th May'2010 - Miss. Namita

17th May'2010 - Miss. Sarika

nothing is done by your pureit TEAM

I will never every recommend anybody to purchase pureit due to
service LEVEL.

if anybody help me ???

Davinder Singh
Mobile Number :[protected]

Pureit water Filter(Hindustan Unilever) — defective battery kit not replaced

Despite repeated reminder to the customer care cell (Complaint No.C[protected] my water filter (Serial No.MSB[protected]), no action has been taken by the company to replace the defective battery kit.

Pure it — Part replacement

I ordered the water storage chember ( transparent chember to store pure water ) on 29th may 2010, but till date nothing has happened and no one even called me, I have logged the complaint with their helpline complaint number C[protected], and then also nothing has been done,

Pure It is only concerned about New Sales, they forget that they have to provide the service also,

Harvinder Singh Matta
[protected]

This is pathatic, my request has been closed saying, address not tracable, where as their engineer has visited 2 -3 times on the same address to change batree, Now new request has been logged number: C[protected], GOD knows when my problem will be resolved

pure it a product of hindustan unilever — does not give us battery kit which is regular use 4 this product

we book battery kit 25of may 2010 till now they could not deliverd. There delivery shedul is 48 hr pls do sum accion on that type of product company

Hindustan Unilever — no kit available from 2 week

I bought water purit from hindustan uniliver 6 month back now from 15 days i m still wating for the kit of this plastic box when i call them they tell my address and cut my phone . this is the coustmer relation team & their feed back with a nice day of 3rd call purit

ya the complaint is very true.The same thing is happening with me in JAMMU region.

I am using of HUL Pure It for last 2.5 years. We are 4 persons in our family. In each three months the germ kill battery turns red and it needs replacement. In each replacement the minimum cost for new kit is Rs.519/-. Thus I am spending minimum Rs.2076/- extra as recurring expenditure per YEAR(filter mesh and other parts like germkill cover clips also need replacement in a year which is extra burden to consumer). So, though the Filter looks cheap initially, on long term use for its added recurring expenditure the filter is costly.
While I told to the customer representative about the matter, he indicated the water quality I use. But the truth is that we use filter to soften the hard water or under ground water, not the Municipality supplied "Treated drinking water" which is already soft in nature.

-An User of Pure It water Filter
Kestopur, Kolkata-700102

hindustan lever pure it/ Pureit Water Purifier — not change germ kit battery

dear sir

I am Sanjay Kumar Tiwari S/o Sh. Y.K Tiwari R/o A-722, Gali No-18, Mahavir Enclave-II, New Delhi -110059, I purchase one Pure it Water Purifier machine dated since one year .
germ kit battery not working dated 16/7/10 to till my order No & dated is S/10/DLI[protected] , 17/7/10 ,but now not germ kit battery change many time call in pure it help line no. approx 4-5 time but not replier any person and again complain mail send hindustan liver pure it dated 18/8/10.

sir i am already stomach patient dr. suggestion is refine water any time take but i not refine water taking one months and again me stomached pain start on 16/8/10

kindly please my problem solve immediately

Thanking You

Dear Team,

I am planning to buy Pure IT water purifier of Rs 1000. Could you please provide me the details of it in hyderabad city. My contact number is [protected] and my mailid is [protected]@gmail.com

Regards,
Narahari

Hindustan lever, Pure it water filter — Part not delivered

I have ordered for a dwell chamber on the 1st of September and I have not received it till date. The reference number is ss10/mum[protected].

I called up the call centre again on 4th September and asked them to send the part. They initially claimed that the part was delivered and later on apologized and said that it will send on the 4th at all costs.

It was not delivered till date. The complaint number for the 4th of September is c[protected]. I have repeated the complaint every two day C[protected], c[protected],

THIS IS SLOPPY SERVICE.

Now I get an sms saying that my address is not traceable. But each time I call up the call centre, they repeat my name, address and phone number

HUL/PUREIT GERMKILL BATTERY — SUBSTANDARD GERMKILL BATTERY

I AM USING PURIET WATER PURIFIER SINCE LAST 16 MONTHS CHANGED GERMKILL BATTERY AT AN AVERAGE OF 4-5 MONTHS NOW I HAVE CHANGED ON26 JUL 10 RECEIPT SL.NO. 001 BATTERY SL NO H2406101 BYMr SATISH OF VAIBHAV ENTERPRISES SARVODAY NAGAR KANPUR IT HAS LOST FOR 40 DAYS INPLACE OF 130 DAYS AVERAGE I HAVE GOT 03 MEMBERS IN MY FAMILY

i was also planning to buy... but looking at above comments i think i should drop my idea now at least for pureit... & would like to find something different... whoever is suffering due to the low quality please complain strictly to consumer form so that other people do not get into this type of situations of false promises...
Thanks.

i have purchased this pure it on 21/06/10 and we are 02 in our family to my surprice with in three month my germkit battery turn red and its embarrassing. i suggest not to buy this product. Thanks.

Pureit Water Purifier — battery and filter to be replaced

I purchased a water purit purified 4 years ago, I am begging the service person to come and change my battery and filter which is in a very bad state, till date, no one is responding properly to my complaint.

When I call up they give me a number and ask me to contact, if contacted the service person will assure me that the concern area person will come in person, but unfortunately 1 year is over, still I am not using my purifier.

I would highly appreciate if any service person attends to my call in royapeetah at the earliest.

Pureit Water Purifier-Hindustan Unilever — Wrong information about Battery Kit

Hi, Recently we had ordered a GermyKill Battery Kit of Rs.510 from Pureit a water purifier manufactured by Hindustan Uniliver. Thier technician came up with the kit & took Rs.510 from us saying that he had fitted battery kit that we had ordered. Later after 2 days thier another technician came to our home & after inspection he said that our machine has fitted with battery kit worth Rs.365. I was shocked to hear this from him as we always believed that they are fitting correct battery kit as per our order but now we are feeling cheated. When I enquired with their service dept they were asking about the name & identity of the person who came first whihc was not tracable to them in their record. After this incident we feel that there is something wrong in thier order processing dept. It seems to me that information of order is leaked somewhere & got in wrong hand.
I would like to get the complint resolved & let people be aware that this type of frauds are happeneing. Thanks

Dear Sir,

This is with reference to your below mail and the concern regarding your Pureit GKK Replacement.

First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit  Team

Pureit Water Filter- HUL — False Promise.

I got Pureit-M05-1.1. GK Battery installed on 10.02.10 with an assurance of 2250 ltrs of supply. To my surprise, it's all over after supplying 1238 ltrs. only. It has supplied lesser water than the lower model is supposed to supply. Even that mode is to supply 1500 ltrs. Earlier battery life was also short. Except the orignally supplied battery with the filter; no one has worked properly.

I'm contacting their Customer Care but no action. No senior marketing / Quality Engineer has contacted me yet despite no. of complaints.

Hindustan Unilever is a MNC & its products should deliver what co. says.

Co. can't survive on false promises.

Dear Sir/Madum,

This is with reference to your below mail and the concern you have with the functioning of Pureit.

First of all, I would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your convenient time so that we can speak to you.

Rest assured for continued support always.

Regards
Pureit Team

hey i was also planning to buy pure it compaq but reading the reviews i m planning to drop it. suggest me some other water purifier.

Hindustan Unilever Pure It Water Purifier — faulty battery kit

Dear Sir/Madam,
I Mr.Sachin.S.Dhumal bring to u r notice that i had purchased Hindustan unilever Pure it 18litres water purifier worth Rs.3200/- on 2/10/2010 from jalaram agency(Kandivali S.V road(W), mumbai).They gave me an assurance regarding the battery kit life for 6 months or 1500 litres of water whichever early.But my battery kit got expired on 15/11/2010 i.e.only in one & half month.Our usage is also very less as there r only 4 members in family.Inspite of giving several complaints there is no responce.So pls do the needful
Thanking u,
SACHIN DHUMAL
MOB[protected]/[protected]

Sir,

I am planning to buy PUREIT water purifier of Rs 1000. Could you please provide me the details of it in Chandigarh. My contact number is [protected] and my mailid is [protected]@gmail.com

Regards,
Suresh V
BSF Campus
Lakhnaur

Water Purifier — working not properly

I bought a water purifief 05 month ago. At the time of purchase eletronic circuit of machine not working properly. On that time agent is promised it will be replaced.As on date agent of Bhadrawati region was neithe reported and nor attend any complain and replace the same .

you are requested to intimate the indiviual and replace the same immedately.



K.P.GOTMARE
Qtr No.4A Type -3 ,Sector-6
Ordnance Factory state
Chanda ,Chandrapur

Pure It — defective germkill

The replaced germ kill was a defective one i mean it has been already used and painted with white paint and very bad customer service

HI, I bought a Pureit waterfilter for Rs. 1000/- from Arihant Store, Bolinj Road, Virar West. I changed the battery just 2 weeks back and it is not at all filtering water at all. and the shopkeeper, is not helping out in way. The customer care no. provided on the website is not correct.

If anyone can let me know how to complain or get it rectified the same, please do.


Regards,

Alok Ranjan
[protected]@yahoo.com

Hindustan Unilever — germkill battery

i had purchases a pureit water purifier in february for 6000 rs. we are 3 members in our family. the germikill kit showed red within 3 months of purchase and has stopped working. no one registers our complaints inspite of repeated phoning. anand shroff ,ph-[protected]

I am using Purit for more than a year now. We are happily satisfied customers of Purit, Good work HLL for making such useful product... cheers... Atul Arora Jabalpur M.P.

i caled up cust care and enquired abt pure it germ kill kit, they said 550/- but when the excutive came n replaced he took 30/-extra as service charges which is not done any way, y shud the custmr bare services charges and the same thing y the cust care didnt mention abt extra serv chargs.its very pathetic and extra burden on customer who trusted on purit it company.i strongly appose this extra chargs n the exctve dnt give bill for the same.

Water Purifier — Filter to be changed

I am a very old customer of your products (since last 5 years
I had Aqua Guard since long and I was having regular AMC with your company.
AMC ending in sep 2012. Aqua guard is not working from past one week. i have called service enginner but they did not response. I have called area manager but no result. Service enginner are saying it is not possible to change the filter now the date is 2 sep t-2011. If they changed they will charge for it . and they will again change the filter after 20 days. what should I do?.


Name Sandhya Bharti

78, c-3, sector-b, berkheda , BHEL, BHOPAL

Hindustan Unilever Pureit — pureit battery kit not changed from last 20 days

sir ,
this is very humble request to your company to pls change my pure it battery kit urgently.as I am giving compliant from 19th of august your people don't have time to come and change the kit.After complaining many times your call center executives only says it will get change in 2 working days sorry for delay. Today also I have given complaint on 9am today and it was the height of you executive mr kalam his name, says that
'If today you didn't get the kit you call again to costumer support cell'. this means before living for office daily I have to give call to your customer cell is it fair are you paying me for daily giving you call without failing as if I am working for you. my details are as follows
vishal kanaskar
[protected]
[protected]@rediffmail.com

Dear Sir/Madam,

This is in response to your mail regarding your Germ Kill Kit order.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Regards
Pureit Team

I am planning to buy Pure IT water purifier of Rs 1000. Could you please provide me the details of it in hyderabad city. My contact number is [protected]nd my mail id is sheik.[protected]@gmail.com

I PURCHASED PURIT COMPACT IT IS TOTALLY USELESS, I REFER TO MY DEAR CUSTOMERS IN FUTURE PLEASE DONT PURCHASE THIS TYPE OF PRODUCT BECAUSE YOU WILL SUFFER BY HAVING THROAT INFECTION AFTER THE EXPIRY OF THE BATTERY, THERE IS NO INDICATION OF BATTERY EXPIRY, I SUFFERED A LOT OF THROAT INFECTION, PLEASE PLEASE DO NOT BUY PURIT IN YOUR WHOLE LIFE TIME AVOID USING PURIT FOR WATER PURIFICATION IT IS TOTALLY NO USE AT ALL.HINDUSTAN UNILEVER IS USELESS AND NO USE AT ALL FOR THEIR WATER PURIFIER.

REGARDS,
SHANKAR.

we are getting cheated by the engineers who provide us Germkill battery kit and we are dissappointed with the co.

we were using pureit for 2.5 yrs but after this time we were ditched 2 times with the germkill battery kit and we are cheated.

i have been using Pure it compact form last 2years. i am fully satisfied with its functioning.the best part is that it stops automatically when it needs new germ kill kit.it can be replaced at home without help of any technician.

Not refining the water properly

Pure it is not refining water and impurities can be see in water. I am very much depressed from performance of pure it. Please change the same ASAP.

Dear Mr.soheil

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pureit Water Purifier — Battery kit not delivered

I had ordered Pureit Water purifier Germ Kill Battery on 24 April 2010. They say it gets delivered in 2 days. But Nobody bothered to call and deliver the battery kit.
Today is 13th day. Whenever I call the helpline I get different complaint number.

Dear vishakha,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

I am using PureIt in Cuttack, Orissa. I tried both the phone no N sms service for germ kill filter. But I could not get d service. Plz reply me what should I do? Can i order online for 1000rs compact pureit in cuttack

thank you

sir, i am from Tamil Nadu. I am using ur pure it from past 3 years, but nowadays we cannot contact ur customer care. my battery kit was completed past one year itself but i could not get another new one.how can i order new battery sir? my emai address is murugavel.[protected]@gmail.com. we dont have any local address, if any address means please provide that otherwise purufier is waste only. i am waiting for ur mail sir.

I am Subrata Chakraborty I bought a purity two months before but the battery is now make totally red & purity stop to flow the water. I call your service helpline still 2 weeks but they don't send any person to replace the battery. I face a problem for that. If the company not give the service properly then take back the purity.

pure it battery kit order
e-2 arera colony p.d parisar bjp office bhopal my contact no [protected]

Pure it service is , Ihave ordered a germ kit since 1month i have not recived the kit yet the customer care people say the person will come within 48 hrs and no one is reporting.

It is really a nussiance.They give so much addvertisement on the TV but it is really worst.

If they cant satisfy the customer with there product they should stop selling there product.

This is really a big problem with this Pure it that i have registered for replacement of battery on 26.04.10 Monday but till now there is no response from the executives So kindly resolve this problem as soon as possible. As u know that these days without filter water is harmful for us...So please take a necessary action.


Preeti
[protected]

G - 62, Dilshad Colony
Delhi = 110095

Dear Mr.sumit nath,

This is in continuation to our conversation and the concerns mentioned in your blog dated 26th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 29th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

its so unfortunate to be with pure it these people love to talk all kind of they can give to customers but they will never come back to you on lodging a complaint. do not buy this product and i will throw it out of my house today.

I am using pure it water filter for more than 2 years, and their is always problem when the battery exhausts, I have made number of complaints for the replacement of the battery on your helpline number [protected] and my customet ID No is [protected]. more than a month has passed, but still waiting for their response. One person2 days before came from pureit and ask me to Rs. 50 extra. I asked him why u charge extra, he is unable to provide the proper answer. Now I request u once againg to kindly send yr represetative at the earliest to change my kit. Otherwise I have no other option but to replace the water purifiier to some other company.

Mohammad Saleem Ali
C - 47, Medical Colony
Aligarh Muslim University
Aligarh - 202002
Mob: [protected]

I am using pure it water filter 4 months, and their is always problem when the battery exhausts, I have made number of complaints for the replacement of the battery on date 08/07/2010. but still waiting for their response. problem is that they dont have any other customer care number or any other contact no where we ask for the battery or near by service center from we can buy the battery. I have called so many time to customer care and they said they will resolve with one day...i got alot of masssges.. as susch you are satisfied our services sent a massegs Y/N. but still problem is as it is.

Request to all of them who is planning to purcahes this company, beware that kind of services. they cannt able to manage his customer.

i am requesting please revert my money how much you can and take your product. ill go someone esle.

Iam not going to suggest some else to use, that kind on product.


Rajat Tyagi
H No. 1103, Sector -3, Vasundhra
Ghaziabad U.P 201010
mobile no -[protected]

Dear Mr.surinder kumar,

This is in continuation to our conversation and the concerns mentioned in your blog dated 23rd Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 27th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

HLL Pure it — No service

Dear Sir / Madam,



For the last five day i.e from 10/04/2010 I am calling customer care and requested too kindly attended my complain for my puerit which is having a problem. I have recently replaced the filter kit on 1st of April and know the water tastes bitter and it smells like chlorine.

The call Center service is also very very poor as to contact you on phone it takes 45min to 1hrs to stay on line to speak to your executive and register the complain who is going to pay our phone bill.

On top when a complaint is been booked the next day i get a SMS saying Dear Customer your complaint No.C[protected] has been attended. Please give your feed back as 'SER 1"if satisfied als "SER 0 "i[censored]nsatisfied to [protected]. Team Puerit. How do I expect this type of service from they side as the complain has not been attended.

My complain No. are Details
1.[protected].
2.[protected].

Till date no service person has attended complain and no call are been made by they service dept as to know the address or what is the complain.

And after the complain is been raised after one or two days I receive a sms saying Dear Customer your complaint No.C[protected] has been attended. Please give your feed back as 'SER 1"if satisfied als "SER 0 "i[censored]nsatisfied to [protected]. Team Puerit.

I have also writen a mail to them on they mail id i.e [protected]@unilever.com on 14/04/2010 time 5.03pm but till date i have not received any replay.

If there are no service provied they should stop selling the product in market.


Babu R Patil
H.No. 711/24(1) 2nd Floor,
C.P. Manor Bldg,
Green Hill Society,
Porvorim Bardez Goa.
Res Ph[protected]
Mob: [protected].
Email: [protected]@yahoo.co.in,

Dear abhishek

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Babu Patil,

This is in continuation to our conversation and the concerns mentioned in your blog dated 23rd Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 28th Apr 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

HUL's Pureit — No service

Hello,

I have a Pure -IT water purifier since 2-3 years. Till date the company has given me good response for replacing battery and other problems. But recently I am facing lot of problems and I am not happy with the serivce.. The tap of my water purifier is broken and I need to get it replaired or replaced. Its been more than one week that I am calling the customer care and complaining for the same. It has become impossible for us to drink water from the purifier. Also the rains have started and I dont want my family members to fall sick because of the bad service of Pure It.(HUL). It is appreciated that HUL does good amount of social service but at the same time it needs to take care of its customers.Thanks.
Phne no [protected].

Dear Sir/Madam,

Greetings from Pureit.

This is in response to your mail regarding tap replacement.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person visited your place and replaced the Tap, trust the replacement has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or call up the helpline @[protected] or[protected] for further queries.

Rest assured of continued support always.

Regards
Pureit Team

kindly make sure to attend in 2 days.

Dear Mr.Pritpal Singh Aulakh,

This is in continuation to our conversation and the concerns mentioned in your blog dated 21st Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 27th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Water Pureit — Service is delayed

i purchased a water purit from your side when i buy this product it is mentioned that company will provide every month free service for cleanning purpose bur 2-3 mpnth are going to be completed and nobody came to my home for the service purpose.

Please call me on my mobile no [protected] for any clarification.


Thanks
Manoj Gupta

Dear Mr.Sunil Goyal,

This is in continuation to our conversation and the concerns mentioned in your blog dated 21st Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 22nd Apr 2010 & replaced Tap & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

same false promise by "Pureit Team" everywhere ...

please do not waste your time writing or calling this company.it is better you purchase another good products available in the market.

Dear Mr. Muhammedkunju,

This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 22nd Apr 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Mr.Jeyaprakash,

This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 21th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Hindustan lver limited pute it — non supply of battery

sir, I am using pure it for the last 3 months it helped me a lot but for the last two months there is promblem i called maninagar office but mr manoj sinha told me you can do what you can. he behaved really rudely. still my battery problem is not solved. My customer id is [protected]
MR k.k.patel
Ahmedabad

Dear Kantilal Patel,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

Dear Mr.Rajesh Kaushik,

This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 21st Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

I too have the same experience and unable to get the proper solution. Thinking to draw the company to the Consumer Forum for non service as they assured at the time of purchase. The company is responding properly. I am repenting for purchasing the said product.

Raj
Bangalore

My name is Raj from Bangalore. I have booked the battery kit long back about 2 months back. Right from that date as many as 5-6 times called upon the representatives and they go on assuring and apolising. They even give the complaint number. And after a day another message will come back and say your complaint is attended infact not attended. This is some what creating irritation. I am thinking to issue a legal notice asking them to give the compensation and mental agony suffered. Even I purchased a substitue filter for the time being by paying 3, 000/-. My complaint numbers[protected],[protected],[protected],[protected] which have been taken very lightly by the company. Dear Pureit Company, it is your primary responsibility to meet the needs of the customers who badly need the battery kit to get the benefit. Even I am thinking to publish this matter in the daily news paper so that the public at large before purchasing your product they should think twice. Please respond to this...

Dear Mr.Sarang Gautam,

This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 28th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team