PureIT / Hindustan Unilever Complaints & Reviews

DEAR Team,
My customer ID is [protected].Now I am facing a problem in PURE IT filtering system of water from upper chamber to the lower transparent chamber.Because of the problem I informed the help line on 18.04.10, 19.o4.10 and 20.04.10 respectively but nobody has taken any step or called back me from that end to solve my problem till now.Please do the needful.
Looking forward to get your response.


With thanks,
Susanta Biswas

Pure It — No Response to the Customer Complaints

After complaining several times to the agent Mr. Manish contact no.[protected] for cleaning the purifier & changing the kit as the capacity of the existing has been expired, but every day Mr. Manish is commiting to send the technician but no further response is received from him till date.

Please consider his as a personal request & i will look forward to your response .

Thanks

With Regards
Namrata

Dear Namrata Kohli,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Team,

We are using the Pure it since Oct 2009. Now we are facing some problem in PureIt battery. Because of this water leakage is happening. We tried calling up the Pure It helpline number but nobody turned back to receive our call/complaint. Please do the needful.
Looking forward to get your response.

Thanks,

Dear Sir,
I would like to inform you that i have bought a pure it about two month before by vijay kumar his contact no.[protected], but in this time i am facing the some problem many chance call to vijay but is not responding so request to you please resolve my problem emmideataly
my name -mantosh kumar singh
contact no-[protected]
add- karvy office opp RCP COMPLEX KADRU RANCHI -2
Please do the needful
Regards
Mantosh kumar Singh
KARVY RANCHI

Dear Mr. Varun Singh,

This is in continuation to our conversation and the concerns mentioned in your blog dated 17th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 17th Apr 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Pure it — bettety of pure it

I have ordered for recharge battery on 31 th march 2010 but no respond till now.i met personaly the persons in midnight bazar in agra.but till now i m waiting for battery.very poor service
[protected]

SIR,
I PURCHASED PURE IT TWO YEARS BEFORE FROM JODHPUR, IT IS AN EXCELLENT PRODUCT. MY PROBLEM IS THAT EVERY TIME I NEED TO CHANGE THE BATTERY, THE MOBILE NUMBER OF THE SALES EXECUTIVE IS ALWAYS CHANGED AND THE DEALER FROM WHOM I PURCHASED THE EQUIPMENT DOES NOT HAVE THE FIXED PHONE NUMBER. WHOM SHOULD I CONTACT?

Dear Mr.Gauhar Islam

This is in continuation to our conversation and the concerns mentioned in your blog dated 16th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 22nd Apr 2010 & replaced the Battery(LLB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

I want a pure it battery kid as soon as possible.
My contact number is [protected]
Debadinna Banerjee
Hasnabad

I hav d same problem with d battery kit. I am using for 3+years. It never gives 1500 Ltr output rather 750 only. HUL is totally cheating lot of indians by this way. We hav to fight against this International fraud company. I complained to the customer care. but no response so far. I am going to give a notice for HUL for a 1crore chllange if pureit delivers 1500 ltr water with their battery kit. Further more, i am going to fight with them with Consumer Court, asking to repay the cheated amount by selling on their batt.kit to customer/Indian Govt.

I request all customers cheated by HUL who loses their money by buying pureit & spending on battery kit purchase, plzzzzzzzzzz dont leave this matter a common. Complaint against this consumer cheating with Consumer Court n let us Fight against HUL unitely.. Defenitely we can Pureit. ie. taking out of HUL from Indian consumer market. Come on plzzzzzz.. Lets start our duty.

regds
k.[protected]@gmail.com

Dear Mr.RampalAttal

This is in continuation to our conversation and the concerns mentioned in your blog dated 15th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 17th Apr 2010 & replaced the MFM & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

pureit water purifier of Hindustan Unilever — non delivery of an item

with great regrett i would like to lodge a complain that till today i have not yet got the delivery of the ' microfiber mesh' which i ordered on 4th may, 2009.My id no.[protected] dt. 12/9/2008 from kolkata.After ordering i have complained several times to the customer care center, but were in veil.Hence, you are requested to take the matter with utmost care and solve it.

Hello,

I had booked a Germkill Battery on July 07, 2010. The order number is S10/DLI[protected]. I was told the delivery would happen in 48 hours, as usual. When it was not delivered, I called up again and lodged a complaint. The complaint No. is C[protected]dated 9 July, 2010). I also placed order for another one- vide order number S10/DLI[protected]dated 9 July 2010). So in all I have ordered for two. Till date not even one has been delivered. Subsequently I inquired about it ten times more and complained as many times. These complaint numbers are: C10242035, C[protected]. Surprisingly after one such conversation I got text message stating your complaint has been attended to and is being closed. It also asked for feedback to which I responded saying I am not satisfied. I don't know what "complaint has been addressed and attended to" mean, as the underlying point in that complaint is non-delivery of the Germkill Battery, which is still due. You may find all my correspondence against my mobile number [protected] in your system. I am surprised at the attitude and level of service provided.

Could I get any help please. My email id is [protected]@gmail.com

Hindustan Lever / pureit water filter — Non-attendance of my various Complaints

Sir, I have purchased Water Filter of Hindustan Lever – PUREIT. Till, beginning some white particles are coming in filter after complete filter process. I have told to the supplier at that time, he told it may be new – after some time it will disappear. But still, these particles are coming.
Then,
1. I have complained on PUREIT’s No.[protected] and explained my problem, they have sent a message on 02/09/10 at 6.13 pm that your complaint has been registered vide Complaint No.C[protected] and our Executive will visit and attend the complaint within 48 hours.
2. Neither no one came nor any one contacted from PUREIT. Again, I have contacted and explained my problem. They have given again assurance vide their message on 05/09/10 at 4.18 pm - that your complaint has been registered vide Complaint No.C[protected] and our Executive will visit and attend the complaint within 48 hours.
3. No response. Then, I have complained vide their site on 08/09/10. To this, I have received a message on 09/09/10 at 3.06 pm – Sorry to inform you that we could not trace your address with regard to my first complaint No.C[protected], please call our helpline.
4. Immediately, I contacted on helpline and explained my address and requested to solve the problem. Against this, again I received a message on 09/09/10 at 3.14 pm – your complaint has been registered vide Complaint No.C[protected] and our Executive will visit and attend the complaint within 48 hours.
5. After that Indore PUREIT representative called me vide No.[protected] on 10/09/10 at 12.06 pm and asked me my address, he also gave me assurance that somebody will come.
6. Surprisingly, again I have received a messages several times on 11/09/10 at 12.03 pm as - Sorry to inform you that we could not trace your address with regard to my complaint No.C[protected], please call our helpline. Then, I have contacted again to their Indore PUREIT’s No.[protected] at 12.04 pm and again explained my address, again they have given assurance that some body will visit. After some minutes again at 12.10 pm, I have received message as - Sorry to inform you that we could not trace your address with regard to my complaint No.C[protected], please call our helpline.
What a joke, such type of highly named Company is giving just various Complaint Nos. and assurances only, nobody wants to see the problem OR they are fearing to watch & listen any loop holes in their Product.
Will any body from PUREIT will prove me that their Product is safe and not hazardous so that I can continue the use of this Products.
Contact-Arun Kumar Sharma, Surana Nagar (Near Water Tank), BARWARA - 451115, Dist. Khargone (M.P.).
Mob[protected], [protected]@rediffmail.com

Hindustan Unilever Pureit — Non Delivery of Germ Kit & false messages

I have ordered a Germ Kill Battery for the Rs 2000 Model on 02/06/2011 as RFS/448533 through the Toll free number. On 03/06/2011 I received a message to my Mobile [protected] that Delivery of your order done. As delivery was not done I complained on 04/06/2011 to the representative on phone & Complaint Nbr was C[protected]. With in 2 hours I received message "Complaint C[protected] has been attended" but nothing is delivered.
They are trying to fool the Customer. Their after sale Service is "VERY HORRIBLE". I am still waiting for the delivery... Last time I had the same issue and finally after numerous complaints through internet it was delivered after a month. Now they are in the same path
THE FUNNIEST THING IS... AFTER SENDING FALSE MESSAGES TO MOBILE & WITHOUT DELIVERING THE PRODUCT THEY ARE ASKING US TO SEND FEEDBACK ABOUT THEIR SERVICE !!!!!!!!!!!

There was a call from Pureit Bangalore & later from the local service agent. They attended the complaint on 09/06/2011 and it is working now.
Thanks for this site & pureit headoffice

Hindustan Unilever — fake delivery

hindustan unilever pure it products are fake .....their fired employees are delivering fake germ kill battery by
obtaining details of order through illegal means from company and thus harassing innocent customers.even pure it dealers are aware of this scam still doing nothing and blaming customers for irresponsibility on their part.

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured of continued support always.

Regards
Pureit Team

Dear Sir/Madam,

This is in response to your earlier mail regarding the concern you are facing with Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]

Rest assured of continued support always.

Regards
Pureit Team

It is attended

cant get filter water 1500 liter.

i get only 400 liter filter water .

plz send the person for changing the battery of pureit. i have required battery capacity of 3000 lit ( amt 500 rs ) my cust id no is [protected] .
so plz send person imm.
thank u

Mr Atul Deshmukh
manjri green manjri
s no 85/1/2
behind siddhivinayak petrol pump
pune-solapur road
near shewalwadi optroy naka manjri
mobaile no [protected]

hello,
plz send any person to the replacement my pureit .


Regards
Ms.soniya chauhan
D/o mr.brij pal chauhan, house no-14, arya nagar chowk, behind sub station
gali no-1, jwalapur, haridwar, uttranchal-249407
mob-[protected]

Is pure it company is deaf or blind...

i hav order a new germ kill kit on[protected] and today is 27-11...
neither they inform me anything about delay...

my ticket no is 107196...

please deliver immediately or i hav to buy it from mrkt...

bad service by the company ...

Dear Mr.Sarma

This is in continuation to our conversation and the concerns mentioned in your blog dated 14th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 15th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Sir,
I have recently buyed pure it so I wanted to know the pore size of mesh and what material are using to make this mesh.
Before using it I wanted to know these details as I cannot take risk related to health issue .
If possible you can send me the details at [protected]@gmail.com

Dear Sir/Mam,

I have been tacken your product" Pureit water filter " in Aug 2007, Now i saw there is battery indication red colour . So pls arrange to rplace it or tell me how can i replace it . Also i wanted to physical testing by your service engg. if it is possible pls contact me on [protected].

Address :-

At po Wagholi,
c/o shantaram satav,
near raisoni engg colloege,
tal haveli,
dist -pune.

Ratan Jedhe

I made a request for replacement of battery last week. But sofar I have not received the battery. kindly replace the battery immediately. My present address is 6-1-507/4 , fish market lane, Near Khairathabad Railway Gate, Hyderabad 500 004.

Dear Ratan Bhausaheb Jedhe.,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Good Evening,
This is in regards with my complaint in the last week for a replacement of battery for my water filter purchased from Pureit.
The company has still not responded on the above. Looking forward to receive a positive response from Pureit thru you.

If you want to contact Pureit (water) consumer care, email to pureit.[protected]@unilever.com or log on to : http://www.pureitwater.com/contact_us/contactus.aspx

my customer id is [protected] i booked pureit battery for replacement on 01/06/10 but they cannot making any response of it yet.




santosh upadhyay
[protected]/06/10

we want battery

my address

d.v.v.raju
plot no 84
s.b.i.colony
balaji nagar
vizianagaram
pin 5353003
cell [protected]

Pure it — New Battery Kit

I have booked for a HLL PureIT Battery Kit a month back and so for those executives didn't deliver me with one. My repeated phone calls to the Customer Care and mails were in vain.

I never seen such a bad response in my life so for. And i don't know where to move from here.

If they are not suppling the battery kit with in three days time from today, they have to replace the pure it water filter or give back the money to me.

S.Sakthivel
[protected]

Pure It — Ordered New Battery is not replaced since a week

A battery worth 350 Rupees in not replaced for a week. Hindustan Lever is a BIG Company and cant handle small Complaint, but the Call Center guys are higly professional for saying Sorry.

My battery in not replaced for many week. In spite of repeated request to send same on Saturday or Sunday or before 9:30 AM being a Cent. Govt. Employee in Income Tax Deptt, staff did visit during my office period.My last Complain No is[protected].My next problem till date i haven't received Cash Memo/Receipt, that was not in my Name & i was assured to be changed very soon. My product ID is RPB[protected] and my Mobile No.[protected].No doubt your customer executives are excellent in performing verbal satisfaction but practically...

Pure It — Battery is not replaced

i have buy a water purefire pure it but its battery is so weak so i have many time call customer care but now it going to be one month they people saying we are coming in three days. so i request to all new customer dont thing to buy it.

Dear S.Sakthivel,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

i have purchased pureit in 2007. when ever a new battery kit is ordered they take entirely 3 days to come to change the kit. i placed an order for tap to be replaced. till now they have not replaced the tap. whenever i ask about that they say that they do not have the stock available with them. this has been going on for the past six months. and last fridaay i ordered 365/- battery kit replacement through IVRS (as the phone is taking IVRS booking and no personnel is atttending the ordering of new battery kit). after waiting for one week i again called up and went to the other menu specified in the IVRS and talked to the executive for which i got the answer that we are not able to receive the IVRS booking. the link is not functioning properly. when such is the case why have the company people put an IVRS system and wasting the time o[censored]s. al th epromises made are till their product is sold. after the sale of the product they are not feeling responsible or are so much interested in attending to the consumer complaints. so poeple those who are inteding to buy products please check and then proceed.

due to defect in pure it purifier it is unable to filter the water, i called the employer of the pure it service he told that he will refer us in 24 hours but he is not. 10 to 15 times i called him again and again neither he is picking up my call nor he is coming to home. due to this we are facing lot of problem for drinking water i request the company holders to take hte action against them by recurring thier salary or dismis their employement. i did not see such a worst service till this date. i live in bidar karnataka any one of the pure it team must contact heres distributor and plead them to give effecient service.my phone no. is [protected]

i have bought a pure it water purifier before yesterday in varanasi from panchvati company and i am unsetisfied with my filter because my filter was leaking after filling of bottom part of clean box so please suggest what will i do now

hindustan unilever ltd, (pure it) — second check

pls give me second cheqe of pf, i am drop my job till 20 months,

pls check it where is the problem,

vary lassy compony

Dear Mr.Kaushik

This is in continuation to our conversation and the concerns mentioned in your blog dated 09th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 13th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

HINDUSTAN LEVER/PURE IT — Customer care ineffective

I have take water purifier of pure it( hindustan lever), product is under warranty, Now it needs battery/filter replacement, Since last ten days i am constantly trying to call, everytime they are giving the compliant no ...request no.....still no solution,,,,,now customer care will speak initially then cut the call.



Please help me

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

As we can see from the mail that you have already contacted our customer care and have registered a complaint there.

Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured of continued support always.

Regards
Pureit Team

Hindustan Lever - Pure it water filter — Lack of service!

This is Dr.Venugopal of Kanchipuram. I purchased a hidustan lever purit device last year. The machine is working well. But to replace the batterry kit and mesh one has to wait for much longer durations. Registering can be done at a call center whose response is very poor. It takes 15 days atleast to get the kit. To my knowledge the agent in Kanchipuram has no permanent place. He has atleast shifted his office four times and no notice is put up at the older place to help customers to find the new place. Writing in their ledger for a kit is useless. Chasing them over phone is fruitless. Upon advice from a chennai pureit manager I went to locate their new shop two to three persons were sitting but the kits were under lock in a room and the person responsible was on tour. Hell with the product. My sincere advice to whom so ever interested inthis product: Product is good but the backup service is very very bad I say very very bad!

Dr.T.Venugopal, Kanchipouram

i have some problem to use this pureit. so pls keep contact me.

NO STOCK OF MICRO FIBER FILTER FROM LAST 15DAYS AT ROORKEE, HARIDWAR (DIST.) UTTARKHAND. PL, RESPOND QUICKLY & INFORM ME.

M.RAMESHWAR REDDY
DT.[protected]

We had purchased a Hindustan Unilever Pureit Water filter from a shop named Prince Appliances in Dombivli (East), Thane district, Maharashtra on 14.11.2010. we were told that the warranty is for one year. a repairing job was to be done on it. A technician came home today(01.05.2011) and said that the warranty is for only six months and the shopkeeper had lied to us about it.

we request you to kindly take action against the said shopkeeper for keeping his customers in the dark and lying to them. Also the shopkeeper was not ready to help us and repair the filter.We had to call the company ourselves to get the work done. Such wrong measures to increase profit, taken by your dealers may hamper the popularity of your product.

Pawankumar Kuwar

Pure It — Product issues and lack of Support

We had bought a autofill PureIT where the battery was a problem and also there was water leakage.
Though requested for battery replacement, it took weeks together to accomplish. Due to these issues, we changed to PureIT marvella, which was a new product launched by them, by paying extra money. We are again experiencing the same issues (leakage and battery life issues). Replaing battery itself is a big question because of lack of customer support and stock.

It is felt that the support teams are not properly trained to cater the customers. Strongly feel that the product(s) should be withdrawn from the areas where proper support can not be provided.

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

At the outset would apologies for the inconvenience caused to you.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured of continued support always.

Regards
Pureit Team

hindustan lever pureit — No services despite repeated complaints

Sir/Madam,

My pure it id 73643 registered in the name of Fatema Motiwala

I had ordered the battery appx 2 months back...i m not sure of the date...after the battery was changed along with all the other accessories, the water just didn't filter from the very next day,,,since my mother was out of town, i didn't put a complaint as their would be no one in my house. Once my mom was back i had put a complaint some 2 weeks back and i was told that someone will come in next 3 working days to solve the same. after waiting for 6 days i called the customer care and told them i m putting a fraud complaint to the consumer cell and some one turned up the same day!!! ( I guess nothing works without a complaint) the executive checked the purifier and said the carbon is not proper and that he will come the next day and change it...He also said tht i need to pay 50rs for service charge + the charges for the carbon.

I don't know why am i suppose to pay for something that is a default product of the company??? and what services were rendered that i need to pay him 50 rs for? The best part is that i get an sms from pure it the next day saying " They couldn't locate my address "The complaint number is C[protected]. Since that day nobody has called neither that executive turned up

Also despite of mentioning that plz call and come they NEVER call before coming.

Sir, I got a call again yesterday from the executive who had come to my place, he said " I have put a complaint that he took my money and didn't come back". Now i had nowhere mentioned that he took the money.

I would request you to plz take an action against them as all my complaints are falling on dead years..

Thank you

Fatema Motiwala
+91 [protected]

we have ordered battery kit on line of pure it site.
they sent a carbon overflowing battery which i rejected,
many times complained, no body attend the complaint.
nobody bothered about the same.
they say all kits are overflowing type only.
a week time now, no body corrected or solved the compaint

i repent, why i bought the pure it product

it was because of the label HUL we all buy this product
really pathetic it is

krishnaprasad - [protected] dombivili west

Dear Mr.SHIBU MONDAL

This is in continuation to our conversation and the concerns mentioned in your blog dated 07th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 16th Apr 2010 & replaced the Battery(GKB) & MFM trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

I Raja sekar from Madurai,
I have using PUREIT in my home. I made a complaint about the process of My purifier and the next day morning Service Engineer from Local came to home and he explained about the process, usage, and maintenances of My purifier. I got clarification and general information about the MY PUREIT. It is very useful for me to get problem free purified water from MY PUREIT. Thanks for PUREIT SERVICE TEAM.

Thanks & Regards,
Raja sekar
No:[protected]

Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers.We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

pure it gkb red

Dear Mr. Sitaram Sharma,

This is in continuation to our conversation and the concerns mentioned in your blog dated 04th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 06th Apr 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Mr.Chandrashekhar Sawai

This is in continuation to our conversation and the concerns mentioned in your blog dated 02nd Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 04th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team