PureIT / Hindustan Unilever Complaints & Reviews

Hi

I had bought Pure It waster Purifier which is Installed 2 In My home and 2 In My office too when the time of replacement germ Kill Batter system we had informed their call centore Number but even after 3 Months they havent changed the Kit Now the purifiers are useless because of Non Availability of this kit.

Regards
Neelakantan...

I have bought a pureit water purifier unit (Serial number - MSM[protected])from the above company. This water purifier has a Germ kill kit which need to be replaced as and when it is over. The one and only process for replacement as per the company is to call up the customer care and order a replacement. And company promised to replace it within 48 hours any where in India.

I bought the unit from Bangalore and relocated to Mangalore...

In a moment of bad judgement, I bought a PUREIT water filter about three weeks back. Since then I have been requesting for a technician to come and install the equipment and demonstrate its working. Even after a delay of 20 days and at least ten complaints, I am sorry to say no technician has attended to our complaint. On checking it is seen that the complaints are shown as attended whereas the technicians never even visited our house....

I am using pure it since 3-4 months. Today I found some Ant in water dispenser, When I checked whole purifier I found there are Several Ant in it’s all chamber including upper one. So I could not understand If pure it could not stop Ant to come down from upper chamber to lower one from inside of purifier so how it can Stop germs. It is very serious issue about the health of a person So Please help me to that what should I do because One...

Dear sir

I am submit pf form to ur organisation on nov 2009 Already i have losted 4 months but not received any amount from my account lease give any clarification my mail as soon as ossible

Thanks and Regards

L Jayanna
[protected]...

Myself Sabyasachi Roy,purchased a Pure it Compact model:RPBC[protected] from a kirana store and when I am going to change the battery of the purifier,there is no reply from your customer service desk.Everytime I am calling to them and they are showing to distributor/deler...........what is this?????? If,you are launching any new product to the market,there should be a proper information to your customer service people.

By the...

Residing at Mahaveer enclave Rameswaram Mndamvelli Kochi . given a complaint for replacement of pure it water filter battery on 13 Mar 10. my complaint no is C[protected]. assurance of replacement is given for 48 hours but not being attended till now. if not able to provide the battery replacement on time there is no use of the product. so i humbly request u to look into the matter n provide the batter replacement on time. awaiting for ur promt...

My cell No- [protected]

your service very poor sir. please new pure it battery purchase...

I have bought pure it water purifier on 10th feb.2009.i use it singally (around 4 litres of water filtered everyday).its battery life indicator started declining in only 5 months o[censored]se & was completely RED around NOVEMBER 2009, and since then it has been passing (i dont know that without battery how it is filtering) water.
please hear to it....

Dear Sir,


This is to bring it to your kind ur kind notice that Mr.Shrinivas D. Patil resident of #99,Vijaynagar Extension,Near Lions School,Hubli-580032,Karnataka bearing cell.no.[protected] would like inform u that the pureit system was purchased by me during Aug-2009 and was working fine until Jan-2010 when I first replaced the battery kit for Rs.365.00.

Then I found that on Feb...

I have purchased a pure it waterfilter from Jay super market , nashik road Sr. No. RPB[protected] ON 18/07/2010.

From last 3 -4 days we observed that the filter is leaking from the bottom. we emptyed the filter and observe from the bottom that there is a hair line crack at the bottom, from which the water is leaking. We approached the dealer, he contacted the service center and we were asked to purchase a new dual chamber costing...

This mail is regarding a well deserved praise to the services provided by your pureit department.
As my experiences with service department of each and every company has not been so good, I expected the same secondary level of quality from HUL but fortunately my expectations were proven wrong by pureit service team.

I was pleasingly surprised to see that the serviceman used the sanitizer at first and then before doing...

I have purchased a pure it waterfilter from Jay super market , nashik road Sr. No. RPB[protected] ON 18/07/2010.

From last 3 -4 days we observed that the filter is leaking from the bottom. we emptyed the filter and observe from the bottom that there is a hair line crack at the bottom, from which the water is leaking. We approached the dealer, he contacted the service center but following points I must mention

1)...

We purchased Hindustan Pureit in June 09 and it was working ok for the initial months.
Later as the indicator was showing red to replace battery, it was changed with a cost of Rs.500 with a promise of 2000 ltrs hassle free working in the month of Sept 09 and now the process is dead slow but the indicator is still in full white colour and doesnt indicate to replace even a bit.
Why is this happening?
we have cleaned all...

MURUGADASS D. MUDALIYAR,
PLOT NO.526/1,
SECTOR NO.4/B,
GANDHINAGAR-382006
Gujarat State.

Date: 24th February, 2010.
To,
The Manager,
PURE-IT
Hindustan Unilever Ltd.
e-mail: pureit.[protected]@unilever.com
Dear Sir,

I am using your product 'PURE-IT' water purifier since last one year. Every time I used to get good...

Dear Sir/Madam

this is to inform u that about a product of hindustan unileaver company product pure it water purifier that in 2009 when the launch the product they committed their customer's about lifetime free service against like washing, but now they are using company policies as their defence and charged INR 50.00 for the servicing a product and instead of the service is very poor if a person make a call in the starting...

I have registered for a Pureit Battery Replacement on 10.02.2010 to the call centre. They said it would be delievered within 2 working days or max 72 Hrs. I called up again on 19.02.2010 for the update. They said there is no complaint registered in my name. I raised a complaint to the service manager in local. He said it would be delievered within 8 pm on same day. Yet to be delievered, and today is 20.02.2010.

We have to...

I have purchased a water purifer on 18.11.2009 from your one of prestiges dealer but I very regret to inform your that I have remained many times to your representatives on call centre for installation, but not body attend for the installation till date and every time when I remained for the installation a message reached on my mobile that your complaint has been attend. My two complaint Nos. is 1018906, C[protected], then after till date no...

I have purchaged PUREIT water filter on 14th July 2009. I have only three family members including a four year old child.According to family members battery kit should have been lasting for at least six month but after one and half month later battery kit has gone to completly red.After my complaining service engg. checked and accept for battery kit was defected and advice me to complain again for replacing battery kit free of cost. Thereafter...

I have taken a water purifier from Hindustan Lever limited with customer ID [protected], during the usage my battery got weak and I have called the customer care center requested for a change of battery on 8th Feb 2010. During the process of my interaction with the call center I have given my updated changed telephone number and address also.

They have promised to send some one on 10th Feb 2010 to replace the battery and the...