PureIT / Hindustan Unilever Complaints & Reviews

I purchased a Pureit autofill on 19.03.2010 and same day i registered a call on 19.03.2010 to HUL Pureit Call Centre[protected] for purifier is not functioning the case ID was C[protected]. I was surprise On 22.03.2010 I got a SMS that my complaint has been resolved but not received the Battery Kit. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have not registered a complaint which i have given on 10.03.2008 and they told that it would be delievered in another three days. The Call Centre Executive added that i can escalate this issue to any of the higher officers. They are refusing that they have not received a call on 10.03.2008.

Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

red blinker kit
dear,
staf of pureit. For ur kind information last complained was 20th sept.for red blinker kit. ur comster care executive are not responsed to me. i told them I m going to this problems. but ur services are not well. how I manage without filter water. if i m going ill ur company is responsible for that.


Sita Ram Sharma
kishangarh ajmer
[protected]

Sir,
I have purchased your product prior to more than six month, and in last week I had contacted your customer care centre no.[protected] for replacement of my battery kit, I have ordered there for replacement and I have received sms stating the no. IS10/AUR[protected] and further stated in it that your request will be done within few days. But till now nobody from your company had been to me, its very serious thing. I have again tried to contact to your helpline [protected] and [protected] on today, but there is no response. Pls. do some needful

I am using a Hindustan Unilever Pure it which needs an immediate change of Battery. I am trying the helpline numbers [protected],[protected] and [protected] since last night but the line disconnects in between. No one is even calling me back. I have wasted my 80 to 90 rupees in calling them. I STRICTLY CONDEMN THEIR SERVICES!

Today, as I write this letter of discontent, the myth that Hindustan Unilever Limited is a company of great dispute is shattered, at least for me.

Over a month has passed since I placed an order for a germkill battery set. Barring a few phone calls from your executives, nothing worth consumer satisfaction has been done so far.

Your TV ads declaring 1 crore prize to the discoverer of a better purifier seems a bamboozeling hocus-pocus. We drink filthy water these days, thanks to the HUL Pureit.

I expect an early order delivery and compensation for the harrasment meted out. Otherwise, legal address remains the only choice left to us.

Regards.

M.L. Mehta.
Bazar No. 2,
Near Sethi Hospital, Ferozepur Cantt.
State: PUNJAB
Mobile No.[protected]
PRODUCT SERIAL NUMBER: RPB[protected]

Hi

I had bought Pure It waster Purifier which is Installed 2 In My home and 2 In My office too when the time of replacement germ Kill Batter system we had informed their call centore Number but even after 3 Months they havent changed the Kit Now the purifiers are useless because of Non Availability of this kit.

Regards
Neelakantan

I have bought a pureit water purifier unit (Serial number - MSM[protected])from the above company. This water purifier has a Germ kill kit which need to be replaced as and when it is over. The one and only process for replacement as per the company is to call up the customer care and order a replacement. And company promised to replace it within 48 hours any where in India.

I bought the unit from Bangalore and relocated to Mangalore and live in center of Mangalore. I have made request to replace the Germ kit on 5th of march and the company closed my case without attending my complaint or even without even calling me up once. Again I called up and again they closed the case without attending. This way I have called up more than 15 time the company doesn’t have the details of my calls on 5th. I have the message received from them on 5th of April.

I need this Germ kit at the earliest because this cannot be bought from outside and has to be given by the company itself. This has brought number of problems to my day to day life

In a moment of bad judgement, I bought a PUREIT water filter about three weeks back. Since then I have been requesting for a technician to come and install the equipment and demonstrate its working. Even after a delay of 20 days and at least ten complaints, I am sorry to say no technician has attended to our complaint. On checking it is seen that the complaints are shown as attended whereas the technicians never even visited our house. Now I am regretting my decision to buy the water filter. However I plan to continue my efforts to make the service technician visit our house and demonstrate its working.

An angry and disappointed customer

I am using pure it since 3-4 months. Today I found some Ant in water dispenser, When I checked whole purifier I found there are Several Ant in it’s all chamber including upper one. So I could not understand If pure it could not stop Ant to come down from upper chamber to lower one from inside of purifier so how it can Stop germs. It is very serious issue about the health of a person So Please help me to that what should I do because One company is cheating us.

If company will not contact me I will take help from Consumer forum.

Regards,

Amit kumar([protected])

Dear sir

I am submit pf form to ur organisation on nov 2009 Already i have losted 4 months but not received any amount from my account lease give any clarification my mail as soon as ossible

Thanks and Regards

L Jayanna
[protected]

Residing at Mahaveer enclave Rameswaram Mndamvelli Kochi . given a complaint for replacement of pure it water filter battery on 13 Mar 10. my complaint no is C[protected]. assurance of replacement is given for 48 hours but not being attended till now. if not able to provide the battery replacement on time there is no use of the product. so i humbly request u to look into the matter n provide the batter replacement on time. awaiting for ur promt and best services ....
thanking you...
ur pure it customer.

My cell No- [protected]

your service very poor sir. please new pure it battery purchase

I have bought pure it water purifier on 10th feb.2009.i use it singally (around 4 litres of water filtered everyday).its battery life indicator started declining in only 5 months o[censored]se & was completely RED around NOVEMBER 2009, and since then it has been passing (i dont know that without battery how it is filtering) water.
please hear to it.

Dear Sir,


This is to bring it to your kind ur kind notice that Mr.Shrinivas D. Patil resident of #99,Vijaynagar Extension,Near Lions School,Hubli-580032,Karnataka bearing cell.no.[protected] would like inform u that the pureit system was purchased by me during Aug-2009 and was working fine until Jan-2010 when I first replaced the battery kit for Rs.365.00.

Then I found that on Feb 14th 2010 the water started coming out of the battery indicator and called up the helpdesk stating the problem.They diverted the call to the local distributor and the representative informed that the battery is exhausted due to heavy usage and we need to replace the battery again.I got in touch with the hepdesk again and again as to how the new battery exhausted so early in just 25 days and the older one for 5 months with regular usage of 5-6 litres.They told that they will speak to the distributor and get it replaced or repaired.

But till today i am still in the processof logging a complaint but the problem is sorted out.The complaint nos are C[protected],C[protected] and so on .I am also in regular touch with Mr.Rakesh from helpdesk and also the representative at Hubli,Karnataka Mr.Basavaraj-cell no.[protected].I have also recorded the telephonic conversations of the helpdesk and the local reprentative.I think that unilever is more interested in boasting of it's company products and fooling the customers with false commitments.

Lastly to conclude I could analyze that either the helpdesk is helpless or the spares supplied by unilever are of substanded quality or the distributor or the reprentatives are playing mischief with the customers.Hence I am going to file a legal suite against the company and the distributor at the consumer forum if the probelm is not sorted out immediately.

Kindly look over the matter and do the needful at the earliest.

Regards

Shrinivas Patil,
#99,Vijaynagar Extn,
Hubli-580032.
Karnataka.
Cell:[protected]

I have purchased a pure it waterfilter from Jay super market , nashik road Sr. No. RPB[protected] ON 18/07/2010.

From last 3 -4 days we observed that the filter is leaking from the bottom. we emptyed the filter and observe from the bottom that there is a hair line crack at the bottom, from which the water is leaking. We approached the dealer, he contacted the service center and we were asked to purchase a new dual chamber costing Rs. 425. but following points I must mention
1) At the time of purchase the dealer told us that 1 year warranty is available on the product, but when the complaint is raised, it was told to us that the warranty is only for tap.
2) The service center persons are very sure that the filter has been mishandle and it is dropped down.
3) They are not ready to listen any thing other than paying Rs. 425.00

This mail is regarding a well deserved praise to the services provided by your pureit department.
As my experiences with service department of each and every company has not been so good, I expected the same secondary level of quality from HUL but fortunately my expectations were proven wrong by pureit service team.

I was pleasingly surprised to see that the serviceman used the sanitizer at first and then before doing anything further he properly cleaned the whole device with tissue paper.

Honestly speaking, this kind of service and hygiene consciousness in India is unexpected(which is an unfortunate thing).

After the service was done Pureit office called me Up and confirmed about the status of my satisfaction towards service. Then he asked various questions regarding the service which I answered positively.

At the end I would like to praise the whole service team for taking care of the customer satisfaction. That was my best experience with any service department I have ever come across with. I hope this good work will carry On.

Mona Sharma w/o Sanjiv Sharma

H.No.816, Sec-6, Karnal

[protected]

[protected]

I have purchased a pure it waterfilter from Jay super market , nashik road Sr. No. RPB[protected] ON 18/07/2010.

From last 3 -4 days we observed that the filter is leaking from the bottom. we emptyed the filter and observe from the bottom that there is a hair line crack at the bottom, from which the water is leaking. We approached the dealer, he contacted the service center but following points I must mention

1) Before seeing the defect, the response from the service center is " Aisa Ho hi nahi sakata.. This crack is not possible. you must have dropped the unit.The warrantee does not covers breakage.You have to pay Rs.425" We as a user are sure that we have not done any jugglery with the instrument and this crack is a jenuine manufacturing defect. My request is I should get a new bottom pot.
2) This is an embarrasement to me that even one year is not completed to the unit and I have to bear this cost for no fault of mine.
3) I am really frustrated by seeing the approach of company like Hindustan UniLever.

I have nothing more to add, One thing is clear for me that henceforth I will not purchase any more products from this company.I am a very small customer for a very big company like you. I have made a mistake that I have purchased this product from you. At the time of purchasing the customer is treated as god, once the money is received from the customer, the customer is treated as begger in your after sales service.

Thank you and sorry for the trouble given to you.

Yogesh Deshpande

We purchased Hindustan Pureit in June 09 and it was working ok for the initial months.
Later as the indicator was showing red to replace battery, it was changed with a cost of Rs.500 with a promise of 2000 ltrs hassle free working in the month of Sept 09 and now the process is dead slow but the indicator is still in full white colour and doesnt indicate to replace even a bit.
Why is this happening?
we have cleaned all the chambers but in vain.

MURUGADASS D. MUDALIYAR,
PLOT NO.526/1,
SECTOR NO.4/B,
GANDHINAGAR-382006
Gujarat State.

Date: 24th February, 2010.
To,
The Manager,
PURE-IT
Hindustan Unilever Ltd.
e-mail: pureit.[protected]@unilever.com
Dear Sir,

I am using your product 'PURE-IT' water purifier since last one year. Every time I used to get good service from you. But this time I experienced very bad with your service. For change of battery, I have booked (order No.S10/AHM[protected] order on 18/2/2010 on phone no.[protected]. It was promised by your agency, to solve the problem within 72 hours. Today the date is 23/2/2010 still it is not solved. We the family of six members were facing water problem and punished by your company.
Last 3-4 days I have talked with your representatives Mr.Zakir and Mr.Pranav etc. to change the battery of my purifier. (Complaint No.C[protected].) Every time they say that, there is no stock of battery. I am asking that, when you do not have the stock of battery, can't you inform us timely? At least you people should follow-up the complaint and should inform the customer about the status of the battery.
One thing is sure that, by delaying the change of battery, you are not going to give the battery free of cost, we have to pay for that, then why don't you change the battery in time. Have we made mistake in buying or using Pure-it? Or you people are compelling us to change over to some other R.O. plant or other purifier? How will you compensate this punishment?
I am totally dissatisfied with your service. You may not know that, through my reference I have recommended two other people to purchase Pure-it. For this good cause, I am punished and paying for it.
By this letter I regret to say that, please do not punish any other customer like this. I pray that, what I am suffering today, other customer should not be suffered. I do not know when my problem is to be solved.
But one thing is sure, in future I will not recommend your product to others. Because, I and my family members were suffering drinking 'Pure-it' water problem since 18th February, 2010.

Regards,

Yours faithfully,

D.MURUGADASS
Mobile [protected]

Dear Sir/Madam

this is to inform u that about a product of hindustan unileaver company product pure it water purifier that in 2009 when the launch the product they committed their customer's about lifetime free service against like washing, but now they are using company policies as their defence and charged INR 50.00 for the servicing a product and instead of the service is very poor if a person make a call in the starting of the month they will take the month end after making many calls to resolve the problem.
overall the product is worthless. kindly look into the matter
love aggarwal
[protected]