PureIT / Hindustan Unilever Complaints & Reviews

I have purchaged PUREIT water filter on 14th July 2009. I have only three family members including a four year old child.According to family members battery kit should have been lasting for at least six month but after one and half month later battery kit has gone to completly red.After my complaining service engg. checked and accept for battery kit was defected and advice me to complain again for replacing battery kit free of cost. Thereafter my dozzen reminders every times said to me "your battery kit will be changed. This is in pocess.You will be wait." But after six month lapsing My complain has not attended and after complaining Message has been sent your complain has been attended. Recently in Jan 2010 I have purchaged a battery kit to paying Rs 365.
I want to know that when my battery kit will be replaced free of cost.

I have taken a water purifier from Hindustan Lever limited with customer ID [protected], during the usage my battery got weak and I have called the customer care center requested for a change of battery on 8th Feb 2010. During the process of my interaction with the call center I have given my updated changed telephone number and address also.

They have promised to send some one on 10th Feb 2010 to replace the battery and the charges would be Rs 510. No one turned up on the given day and subsequently my follows up are not successful.

I dont understand a status of HLL doing this kind of bad service.

Request for your intervention.

Dear Sir,

I have not been issued TDS certificate even after regular follow ups with my previous employer .i.e. M/s Hindustan Unilver Limited. I changed my job from the above complany on 15th Feb and did all full and final settlements and paid all balance tax amount before leaving.

Pls help in getting the issue resolved.

Regards,
Kuldip Singh

Sir,
Our customer id no is-[protected], my name is V.S.S.Mangalampalle residing at hyderabad. We intend to change the battery of pureit water filter , coz it has reached its expiry. We are trying to contact the toll free numbers given in their advertisement and also the number at hyderabad, but in vain. The numbers as aforesaid are not accepting any calls, the call is being initiated but there is no executive on the other side to respond to the call.
Hope you will take appropriate action and get our request and compliant registered with the company at the earliest.

Hi, I m Amit Goswami frm jamnagar Gujarat. I have purchased Pure It water purifier on 23 may 08. Since then, my batteries have never longed for 6 months. N currently my batery has nt turned but the purification has stopped. N since last 42 days i m dialling Guj helpline mum, which is constantly coming busy.so i ask u to do the needful as soon as possible

Dear Sir,

I bought pureit from rohtak on 9/1/2010 on my address ASHWANI KUMAR H.NO. 20/31, AZAD NAGAR (NEAR DOUBLE PHATAK) ROHTAK-124001, but I am sorry to say that I still have not get the bill. I paid the money in cash to your representative and your representative told me that they will deliver the bill with in 2 days. Today is 22nd January. I have registered complaint so many times but all in vain. My current complaint no. is C[protected] and cuts. Id is [protected]. I got one message from Ganesh Mittal on 17/1/2010 having no. [protected] regarding for any complaint and I send message about non-delivery of bill but I got no response.

Even today on 22/1/2010, I called Customer care executives at [protected] but they disconnect the phone with out listening complaint.

I am feeling that I have been cheated. I want my bill

OTHERWISE I AM GOING TO TAKE LEGAL ACTION AGAINST YOUR COMPANY ABOUT MY FINANCIAL LOSS AND MENTAL HARRASSMENT.

Regards,

Ashwani kumar
[protected]

battry down so we need battery please inform me the vellore district dealer, actually i was in arakkonam

The Hindustan Lever Pure IT is the worst form of water purification I have ever encountered

As it is not air tight it is common to see insects floating on the top floor inclusing cockroaches . The smell of dead insects has not left the machine .

Also we have obsevered mud , dust and other foreign particles in the lower dispenser . We all have been keeping unwell since the time we have bought it .

WE WANT OUR MONEY BACK !! AND NOT SERVICE ANYMORE

Dear Sir;
I have purchased one water filter last year. From last one year service provided by UNILIVER company is very much worst. From last one month we had lodged several complaints to Comapany about the prodocut' problem and the details are as follows:
(i) C[protected]Dated 3rd Jan,2010 - Concerned person- Mr. Saurabh
(ii) C[protected] Dated 5th January- Concerned Person- Mr. Puneet
(iii) C [protected]- Dated 8th January- Concerned Person- Mr. Puneet
(ivI F o/DLI[protected]Dated 14th January- Concerned Person-Mr. Aasish
Thereforfe, you are requested to look in to matter and provide early and ugenet service to us.

unilever dove original deodorant which i purchased from reliance retail store, kothamangalam, kerala was duplicate.

I myself (Hemant Kumar Kulratan) resident of 179A-1, Prem Nagar, Gurjar ki thari, New Sanganer Raod, Jaipur (Raj.)

I am customer of PURE IT water filter, I have lodged a complaint S10/JPR[protected] for changing of my pure it water filter of 1500 liters amounting to Rs. 365/-. One representative of your firm attended the complaint and pressurise to buy 2200 liters filter amounting t. Rs. 510/-.

In this regard i again lodged a complaint vide No.C[protected] but till date noting has been done. It is requested to plz.urgently remedical action be taken in this matter.

Thanks

HEMANT KUMAR KULRATAN
[protected]
[protected]

Dear Sir,
I have purchased Pureit on 26 Jun 20009 and my customer ID is [protected]. I have lodged complain of Battery replacement on 24 Nov 2009 through their helpline number ( complain No S09/MUM[protected] and iwas assured that it would be delivered within 48 hours. When nothing has happened within 04 days i again lodged complain on 29 Nov 09 and thereafter i have lodged morethan 04 complain. Every time their call center people apologised and promised to deliver battery within 48 hours which has never materialised. Their system of product is as such that once battery is finished it stops function and product is useless. I am left helpless as this item is not available in open market. I feel that ihave been cheated

Dear Sir,
I have a small Gernal Store, M/S Babu Lal Gupta, ( 2345-P) Lucknow Utter Pradesh
and the Problme i m facing towards ur Local Distibutor for Transgomti M/S RAM BILAS PURSHOTTAM DAS. ( LUCKNOW) the problem is 1st off all he dont like to entertain his small retailers he just focus towrd only big or hevy Wholesllers, he never visted market or even No any Compnay's ( UNILEVER) person Represntative , ASM or any also, evry time his Sales man came nd take order but alwys supply short of them nd when we asked abt why orders is not complited he just shout nd said i[censored] want to sale then sale other wise we dont want to sale, Our product alredy selling it self, nd this kind of attitude is just push back Unilever from the market just wanted to convey my problem thru CONSUMER COMPLAINT to The UNILEVER INDIA. we are just small retailers thats why your product is selling. and its the responsbelity o[censored]NILEVER INDIA's sales team or any concerning Person. even i m not the only Suffrer our all markets small retailers nd may be the whole small reatilers of His Sales Area . and just wanted to say to UNILEVER we r just sale any thing in place of your product but wat will UNILEVER do abt that, who will be the suffrer the Suffer will b only UNILEVER INDIA . hope The Unilever India will take proper action against His distributor.

Thanks & Regards

Raj K Gupta
[protected]

M/s Babu Lal Gupta
Lucknow

Pureit Customer Care,



After my last complaint your person has visited and stated that the water filter is working properly. Before my last complaint, my children had fallen ill and now after your representatives visit my wife has fallen ill.



TO HELL WITH YOUR FILTER. YOU MAY COME & TAKE IT & I SHALL NOT CHARGE YOU THE MONEY I HAVE LOST IN BUYING THE GODAMMNED FILTER & THE MEDICAL CHARGES SPENT UPON MY FAMILY'S ILLNESS.



YOU FRAUDS HOW DO I CLAIM MY RS 1 crore. I ASSURE YOU FROM NOW ON I WILL NOT BUY ANY PRODUCT OF YOUR COMPANY.



BYE BYE YOU CHEATS.



A. Uppal



Mob: [protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: pureit.[protected]@unilever.com
Subject: Water filter not working
Date: Mon, 30 Nov 2009 05:28:14 +0000

Pureit Customer Care,

I had bought the filter on 10/08/09 and the filter no. is RPB[protected]. I am sorry to state that the filter is not workig since the red sign for replacement of battery has not yet been displayed. Besides my kids have frequently fallen ill during this period. Is this your guarantee of Rs 1 crore.

You people should be ashamed. On contacting your customer care tel. no. and going through the police type enquires they have asked me to wait for 3 days ie. I have to suffer for three more days.

A. Uppal

Mob: [protected]


Copy to Cosumer Forum

i have given order for replcement of battery kitt and leackage repaire one month back
again given complaint after one month still not attended

I am a resident of Ranchi Jharkhand and I have purchased Pure IT water filter dated on 13.04.09 From your advertisement we have known that pure it gives us 1500 liters water as save as boiled water but within two months in stops giving pure water as quoted and water started turning green and I try to contacted customer care call centre but it’s not connecting sent mail also but pureit team not responding ………I would strongly recommend not to buy this pure it product and this guys will not bother to service the customer once the device gets sold. I have faced an worst experience .

Customer Id – [protected]

From: CHIRANJIB SAHA
Date: 12/10/2009 9:23:48 PM
To: pureit.[protected]@unilever.com
Subject: Dissatisfied re SERVICE


Dear Madam/Sir,


On the outset,I would like to inform you that I am not at all satisfied with the product as well as the services recieved from the team.In this regard I would like to inform that I have purchaced a Pureit on 28.11.09.(Device ID[protected]The same day I have noticed that the device has a leakage,and water starts pouring out from the bottom.I immediately brought it to the notice of the authorised dealer center from where I have purchased it (Zone-Kankurgachi SWZ,City-KOLKATA,State-WEST BENGAL )and the salesman by the name Ratan Das(71505).However they have changed it after several followups which had raised my phonebills.But the biggest shock for us was in store,when we have observed that after a few days passed(5-6days),the new device has the same leakage problem from the same position,and litterly making mess of it.The whole place and its surroundings have been water logged.And only for this purpose we have to appoint someone all the time to clean the water which is dropping from below the device at regular intervals.For the second time I have to infrom them,and to my shock,what I have experienced is that your service team is not at all professional,and more over they they turn their back to my problem.I have been reapeatedly informing Ratan Das regarding the leakage for the past one week,without any result till date.Ratan Das has himself inspected the product,but their is no response till date.Everytime he is saying that is sending the person to my place,but I am still waiting for him to arrive.Its been of no use that after repeatedly followups for the past one week,it seem that the company or neither their service team is interested in customer satisfaction.I have to stop the device,and which in turn forcing my family members to have unboil water,in spite of the device,which is now lying as a garbage.With utter disgust I have been forced to inform you this. It simply took the peace of my family members,and to my surprise, what I have noticed, is that there are hundreds & hundreds of people who are facing the same or some other problems,without any fruitfull solutions rendered to them.

Looking forward to hear a word from your end at the earliest, and hoping for a fruitful solution re my problem.

Thanks & Regards,

Chiranjib Saha(Customer ID-[protected])
54/B,Beliaghata Main Road,
Kolkata-700 010
West Bengal,India.
: [protected]

M/S Hindustan Uniliver Ltd.
4th Dec 2009
Subject: Complaint against malfunctioning of PureIt device and deficiency in consumer service by the Company.

Sir,

I am pained to write that the advertisement of Water Pure It in the electronic as well as print media making open challenge of Rs. 1 crore in the condition of systems failure, seems to be mere false, misleading and fraudulent act to cheat the innocent consumer rather to pour poison and bacteria in the drinking water on the name of pure and safe water in lieu of huge amount. These remarks may hurt you but the performance of the device and further more the negligent and befooling attitude of the consumer service despite lodging continuous complaints on the helpline have not only made hazard with the lives of our family members but wiped out the image of Excellency about the company’s product which we have in our mind.

I had purchased water purifier (Device No. RPB [protected] PureIt ) on dated 03.06.2009 through making call on the mobile No. displayed in advertisements i.e.[protected] for a sum of Rs. 2000/- in the name of my daughter Neelam at Q.No. 345 Sector-IV Timarpur, Delhi-110054. Since the red signal was appearing on the indicator I purchased full Kit of capacity of 2250 litrs for an amount of Rs. 510/- vide Order No. 1A09/DL1/[protected] which was installed on 14.11.2009by Mr. Sanjeev Kumar (Rep of Company). It is shocking that I noticed on 19.11.2009 that a number of bacteria, parasites, living warms alike tadpole/little fish are diving in the transparent container of the device which is suppose to dispense neat and clean water after complete purification. I lodged a complaint on helpline number[protected], the representative who visited after two/three days advised to wash and pour down the whole water and use it assuring that this will not happen again and in case happens do not pour down Company will take the sample beside replacing the whole device with a good one. But again on the next day of filing the water we noticed so many little bacteria, parasites, living warms alike tadpole/fishes, I again lodged a complaint to the company on local and centralized both helpline numbers but of no use. After lodging numerous telephone calls on day to day basis one representative visited late in the evening on 02.12.2009 and accepted that so many bacteria are visible in the container, he contacted the company from where he was advised to pour down the water and wash the device. Since we insisted to root out the main cause of germination of bacteria in the drinking water despite purification because washing the device again and again is not any solution to ensure hygienic and pure water, he allowed us to speak to the officer who was on the other side of telephone line from Company. The officer assured us to send a team of responsible officer to take the sample of water of sending in laboratory and replacing the complete device in the morning but in vain. It is pertinent to mention here that I have to make one person available for whole day in my house especially to attend the representative expected to visit which costs me more than the cost of device besides purchasing mineral water from the market.

Some of the complaint Numbers given to me by Helpline Number are:-

03.12.2009 C[protected]
02.12.2009 C[protected]
01.12.2009 C[protected]
30.11.2009 C[protected]
30.11.2009 C[protected]
21.11.2009 C[protected]
19.11.2009 C[protected]

You are requested to look into the matter personally and depute a responsible officer to get the sample of water as well as device collected under proper receipt and examine the reason behind so that the root cause can be abolished which will save not only the life of consumers relying for consuming drinking water from PureIt of Hindustan Uniliver but it will also save the trust in the brand and company. Needless to say that oversight of the request will force to seek the remedy through law or public mobilization, media, etc., because my intention is not to malign the repute of your company.

Hope for quick and positive action.

Thanking you,
Yours faithfully,


(Janardan Dubey)
Q.No. 345, Sector –IV,
Timarpur, Delhi-110054

even after calling up customer care 4 (FOUR) times since last 10 (TEN) days for the request demo / installation of new pure-it I ALREADY HAVE, nobody has turned up till date.
VERY POOR CUSTOMER SERVICE.
I WANT TO ESCALATE THIS ISSUE TO THE TOP MANAGEMENT.

we have purchased pureit filter about 10 months back. company assured regarding regular service. but no body is comoing to change the filters and kit which they assured and pomoted before installing this purifier.we need battery replacement. so plz do need ful ASAP.