PureIT / Hindustan Unilever Complaints & Reviews

hello
i m barinder singh jaura from punjab(moga) a shopkeeper sold me a duplicate puriet water filter
my filter code no rpb[protected]...

my name is rahul mishra and i want to complain for pure it water purifier that i have registered the complain on 12 /08/09 for battery refill and inspite of repeated complaints still i have not got the refill . because of this i have to drink dirty water and this not the first time i am facing this problem earlier also i had this problem . the complain no is C[protected]

kindly help me in that...

I had purchased HLL's PureIt water filter on 23/12/2008. The filter was working fine until 10days back it auto-shut off because the battery kit needs to be replaced in 8months. I had immediately put in a request for new battery kit, the executive at the time of installation had said the the battery kit would be replaced within 3days of registering the request. I have been calling the customer care 3-4times a day ever since and the only...

THE BATTERY IS TO BE CHANGED KINDLY SEND YOUR SERVICE PERSON TO NO. 883, 28TH MAIN 41ST CROSS, 9TH BLOCK JAYANAGAR, BANGALORE - 560 069 AND ALSO PLEASE FORWARD THE ADDRESS AND TELEPHONE NUMBER OF THE SERVICE CENTRE ....

asked for a refill two weeks ago. I was assured of one immediately after 3 working days. I am still to see any sign of it. The call center is useless. I call them everyday and they repeat the same lines - that it will come by 8pm (the time they close the call center!). Of course, it never comes. Ask for the phone number of the shop that should service our area, and they don't even know it! Pathetic to say the least. While we would expect...

Date: 18/8/09

To,
Hindustan Liver Ltd

Sub: Complaint regarding Pure it water purifier

Respected Sir

I am having your pure it water purifier since more than one and half year. My customer id is [protected]. I have to change my battery kit after every 4 months. Since last 3 times my germi kill battery indicator is not working properly. I have come to know after one and half...

Dear Sir,

With due regards, this is to bring to your notice that I, Shilpam Sood House No. M27, F-Block Sector 57, Sushant Lok 2, Gurgaon, 122001, as a customer of Hindustan Unilever has been cheated with its product named PureIT Water Purifier.

When I called the call center ([protected]) for a demo it was acknowledged the very same day, so I bought the product on 02/08/09 by giving cash payment of Rs. 2000,...

hi my tap was totoaly damage so i want to replace it quikly many time i book my order but no any single feedback from your side i booke my order 2 or 3 month before now what happen my cust id is :-[protected] and pure it colore is blue...

sir,
I have pure it water filter which I bought last year. The machine has developed some problems for which I called up customer care twice but no one has turned up so far. my mob no is [protected]. you are requested to instruct your engineer to attend the same....

Complaint no is C[protected].
To whom so ever it may concern

I purchased the Pure it in Baroda and after my retirement, I shifted to Jalgaon (Maharashtra)
I am regularly using Pure It, but last one month I observed a fungal growth in the instrument and So I Lodged a complaint with local helpline and the complaint no is C[protected].

the local fellow, is not capable to handle the complaint and also not...

I am Santosh Kumar, and contact no [protected], I haveve booked a Germ Kill Battery on 1st Aug 2009 through helpline no. [protected].they assured me that within 3 days company will deliver the battery to my given address(B-25/C jeewan park, near shiv mandir, janak puri but none of any executive has neither contacted nor came to change the battery. Again I called from 3rd of Aug till today almost daily 2 times regarding my problem to the helpline...

First of all i would like to bring in your knowledge that customer support is so poor i have ever seen of any company. I have been using HUL pureit water filter for the last 6-7 months and there has been some problem with the unit i. e pureit water filter for a long time as per told by your service boy. We have been getting response from your support team that the part i.e.faulty in the unit is not available in the comapny to replace the...

It has been over 10days since we lodged a request to replace the tap. While we were told it would be done in 2 working days, we had a remind them again four days ago. I get a call today saying they do not have stock of the blue tap. The call centre is very well instructed to say "I can understand... and I am sorry for the inconvenience... and I will forward your request...). It is a pity that due to the inefficiency of a company as reputed...

i'm really disappointed with HLL Water Purit it product itself, right from the day we bought it, I had requested for a change in battery for the Purit Water Purifier of HLL i[censored] call up the help line, they say we;'ll send someone by 1 working days, i ve called up 2 times in past 12 days, but no one has turned up, every time u call up, they repeat your address and your number and the complaint registered but no action taken. Can...

Defective battery kit.yet to be replaced.
I am Vishwas Garg. We brought this product when it was launched initially. Customer care of this product is really hopeless. They always say that the complaint has been escalated and it willl be resolved in 2 working days. But the 2 days never comes!

I have lodged the complaint regarding faulty battery kit on 17-07-09 on helpline that out of three functions of the pureit one...

I bought a water filter (Hindustan Unilever - Pureit) last year.

Battery of Filter has expried 10 days back. Request for supply of Battery has been submitted on 27/07/09. It was told that the battery kit will be supplied within 2 working days. But till date it has not been supplied.

On 01/08/09 I called again to know the reason for non-delivery. Again It was told the battery kit will be delivered today itself....

sirs, The product was bought in the name of my wife, S Kanthamani, about 2 yrs ago.customer ID no :
[protected].Device ID:RPM[protected]. On 27-07-09 I ordered Batterykit. A service man called on us
on 28-07-09 & changed the bat.kit.& went away, saying that it was ok.After a few hours there was heavy leakage of water from the bottom of main chamber.I reported to the call centre. on 29-07-09 a service
person came...

From: Debjit kar [mailto:[protected]@snowcempaints.com]
Sent: Saturday, August 01, 2009 5:54 PM
To: 'pureit.[protected]@pureit.com'
Subject: feedback
Importance: High

I am very surprised that HLL is having such a horrible customer service cell. I have requested to change the battery kit on 25th my request no is 509/mum/[protected] and till now no one has come for a replace. I have called your customer...

I had purchase PureIT on 25th July 2009 evening 7 p.m. On next day morning i had found the problem of leakage. I had complaint for the problem and told the sales man to replace the unit. But the sales person open the unit and tight the Polisher cap and fix the unit. After that the leakage problem solved but other problem found about Fitting of the Transperent Water storage unit. It is not fit properly. I had complaint daily to change the...

sir,
i am a regular customer of R.K.traders which is located at ajnala, distt. Amritsar .i have purchased stock for my shop but most of the items of the stock are less . i have contacted mr. ramesh mahajan of R.K.Traders and he has given me the shortage items. but i have a cmplaint against hindustan unilever whose depot is in khanna that they are supplying the prducts in a wrong manner... i have contacted the drivers of the depot...