PureIT / Hindustan Unilever Complaints & Reviews

I had purchase a WATER PUTREFYING unit PURE-IT under invoice no. RPM [protected]-[protected] from Vidhiya Agrawal Agency, Hindustan Uni-Lever Anency, SHAHJAHANPUR.
That after about 10 months the system stop functioning and I called on help line [protected] who logged the complaint C[protected] and there after until many days no response was received as per the direction of attending my complaint therefore again I logged a 2nd complaint after 20.03.2009 on dated 04.06.2009 complaint no. C[protected] followed by dated 08.07.2009 complaint no. C[protected]. Since the area agent Mobile. no. [protected] was contacted and he says that as on this day today the company head office has not sent the KIT which went unserviceable within few days of it's implantation in my PURE-IT system. It may be noted that since the germ killer kit is a unit sealed and compact and has no visible opening in any site to conform the germ killer substance of it's quantity of consumable material. There by what ever KIT was brought on Payment of 365Rs. and replaced by there serviceman Mr. Santosh Kumar Mobile no.[protected] was implanted by his self. The same KIT worked only for 10 to 15 days and never fulfilled the guarantee as said by the HINDUSTAN UNI_LEVER PRUE-IT product. This KIT was again removed by the Agency's Serviceman and taken back upon my Complaint no. 1 on dated 20.03.2009. Every time I am asking the local agent he is not taking his responsibility into it. And says to Report the matter to Consumer Form. As a consumer I feel very much cheated by these tricks in essential commodity Business Agencies. Now that a considerable time of 5months has passed that this complaint is pending and I have wasted enough time and money in making calls and approaches to the complete gamnet of this company willfully and deliberately playing with the customer and giving falls guarantees of after services to the consumer, I am really helpless and beg the Consumer Forum to take action and let new consumers not suffer and cheated any more. Water is bad every were and hygienically it very much necessary that a filter be implanted before the use. These companies have a very high attraction but after their success if fetching money from the consumer they forget and not attend to after sale services promises to the consumer This practice should at any cost be ceased or else it will form a JUNGLE RAJ where the Consumer Forum is heading for justice and low to the product consuming citizens.
I pray an immediate action be initiated leaving a mark of Honour.

hello
i m barinder singh jaura from punjab(moga) a shopkeeper sold me a duplicate puriet water filter
my filter code no rpb[protected]

my name is rahul mishra and i want to complain for pure it water purifier that i have registered the complain on 12 /08/09 for battery refill and inspite of repeated complaints still i have not got the refill . because of this i have to drink dirty water and this not the first time i am facing this problem earlier also i had this problem . the complain no is C[protected]

kindly help me in that

I had purchased HLL's PureIt water filter on 23/12/2008. The filter was working fine until 10days back it auto-shut off because the battery kit needs to be replaced in 8months. I had immediately put in a request for new battery kit, the executive at the time of installation had said the the battery kit would be replaced within 3days of registering the request. I have been calling the customer care 3-4times a day ever since and the only response i have recieved everytime has been that they have forwarded the request further and have been giving me the assurance that we should hear from them shortly but still haven't recieved a mere call even.
The customer care executive cannot connect me to their senior they don't give an direct no. or even the number of the service centre.
They are very quick in sending in a person to give sales demo and the installation of the system during sale time but the after sales service is a real bad joke.
I went through several forum & sites and have come across several listing of similar grievances from people all over India and after going through them I seriously regret purchasing this useless filter and why didn't go through these forums before purchase..
The last resort left for me is to file a complaint in the consumer forum and seek resolution. Probably the consumer forum could stir them into action.

THE BATTERY IS TO BE CHANGED KINDLY SEND YOUR SERVICE PERSON TO NO. 883, 28TH MAIN 41ST CROSS, 9TH BLOCK JAYANAGAR, BANGALORE - 560 069 AND ALSO PLEASE FORWARD THE ADDRESS AND TELEPHONE NUMBER OF THE SERVICE CENTRE .

asked for a refill two weeks ago. I was assured of one immediately after 3 working days. I am still to see any sign of it. The call center is useless. I call them everyday and they repeat the same lines - that it will come by 8pm (the time they close the call center!). Of course, it never comes. Ask for the phone number of the shop that should service our area, and they don't even know it! Pathetic to say the least. While we would expect better responsibility toward consumers, this company appallingly seems to feel neither responsibility or accountability. It is atrocious. One doesn't know where to turn - can't believe its actually a corporate!!
Praveen Singh
[protected]

Date: 18/8/09

To,
Hindustan Liver Ltd

Sub: Complaint regarding Pure it water purifier

Respected Sir

I am having your pure it water purifier since more than one and half year. My customer id is [protected]. I have to change my battery kit after every 4 months. Since last 3 times my germi kill battery indicator is not working properly. I have come to know after one and half month as the level of that white battery doesn’t indicate any change. I made complaint to your call center all the 3 times and after one week your person came and changes that thing. Last time I made complaint in your call center even at delhi but no one can understand my problem. All people ask me to put order for new battery kit. But I have problem only in white indicator which has powder for germs kill. At this time also the same problem arises.

If every time this happens then there is no mean to keep purifier. My husband got infection thrice and also stomach problem within last two months.

If you want need any further clarification then you can ask to your person named Sanjay. You can also call me on my number i.e.[protected] and [protected].

Please do the needful. Waiting for your favorable reply. Thanking you in advance.

Thanks,
Hetal Shah

Dear Sir,

With due regards, this is to bring to your notice that I, Shilpam Sood House No. M27, F-Block Sector 57, Sushant Lok 2, Gurgaon, 122001, as a customer of Hindustan Unilever has been cheated with its product named PureIT Water Purifier.

When I called the call center ([protected]) for a demo it was acknowledged the very same day, so I bought the product on 02/08/09 by giving cash payment of Rs. 2000, from their PWE: Mr. Honey, Mobile no.: [protected], [protected]. I have only been given order booking form (RPM [protected]) as a bill and was told that I will get proper bill and Warranty when somebody will visit my place for servicing after 15 days.

After the very first hour of installation the purifier started to leak so I called Mr. Honey back to look at it. He came back and fixed it, but now it doesn’t filter any water. I’m constantly trying to reach Mr. Honey but both his phones are either switched off or he doesn’t attend to my calls. I have also called up at the call center ([protected]) twice but no action has been taken as yet.

I feel completely resentful after all this harassment and really wish to get my money back with apologies from the company.

Looking forward to a timely and appropriate action.

Thanking You.
Shilpam Sood
[protected]
Address:
House No. M27,
F-Block Sector 57,
Sushant Lok 2,
Gurgaon, 122002.

hi my tap was totoaly damage so i want to replace it quikly many time i book my order but no any single feedback from your side i booke my order 2 or 3 month before now what happen my cust id is :-[protected] and pure it colore is blue

sir,
I have pure it water filter which I bought last year. The machine has developed some problems for which I called up customer care twice but no one has turned up so far. my mob no is [protected]. you are requested to instruct your engineer to attend the same.

Complaint no is C[protected].
To whom so ever it may concern

I purchased the Pure it in Baroda and after my retirement, I shifted to Jalgaon (Maharashtra)
I am regularly using Pure It, but last one month I observed a fungal growth in the instrument and So I Lodged a complaint with local helpline and the complaint no is C[protected].

the local fellow, is not capable to handle the complaint and also not giving the proper guidance to whom I should talk to. The instrument is not in used from last 15 days to 1 month and facing difficulty in getting pure water in my age of 60yrs
I have communicated so much time to local help line and now fed up.
You can contact me on [protected] /[protected]

Madhav K.Lele

I am Santosh Kumar, and contact no [protected], I haveve booked a Germ Kill Battery on 1st Aug 2009 through helpline no. [protected].they assured me that within 3 days company will deliver the battery to my given address(B-25/C jeewan park, near shiv mandir, janak puri but none of any executive has neither contacted nor came to change the battery. Again I called from 3rd of Aug till today almost daily 2 times regarding my problem to the helpline nos. than every time they assured me that by today your problem will be solved but still problem pursued. Till today no executive has contacted me.


so pls do the needfull step which is realy required.

First of all i would like to bring in your knowledge that customer support is so poor i have ever seen of any company. I have been using HUL pureit water filter for the last 6-7 months and there has been some problem with the unit i. e pureit water filter for a long time as per told by your service boy. We have been getting response from your support team that the part i.e.faulty in the unit is not available in the comapny to replace the same. Now you take the unit from my place and refund my money else i have to go to the consumer court for the same.

It has been over 10days since we lodged a request to replace the tap. While we were told it would be done in 2 working days, we had a remind them again four days ago. I get a call today saying they do not have stock of the blue tap. The call centre is very well instructed to say "I can understand... and I am sorry for the inconvenience... and I will forward your request...). It is a pity that due to the inefficiency of a company as reputed as HLL, the call centre agent has to face the customers agony. I am told it will be fixed by today evening. I really hope so!!

i'm really disappointed with HLL Water Purit it product itself, right from the day we bought it, I had requested for a change in battery for the Purit Water Purifier of HLL i[censored] call up the help line, they say we;'ll send someone by 1 working days, i ve called up 2 times in past 12 days, but no one has turned up, every time u call up, they repeat your address and your number and the complaint registered but no action taken. Can some one help, ..its a utter waste, they still keep advertising in tv and outside Food World outlets..for more customers to fall prey to it...ridiculous. this company appallingly seems to feel neither responsibility or accountability. It is atrocious. One doesn't know where to turn - can't believe its actually a corporate!!
I am very angry with HLL. It is very bad.

Defective battery kit.yet to be replaced.
I am Vishwas Garg. We brought this product when it was launched initially. Customer care of this product is really hopeless. They always say that the complaint has been escalated and it willl be resolved in 2 working days. But the 2 days never comes!

I have lodged the complaint regarding faulty battery kit on 17-07-09 on helpline that out of three functions of the pureit one function was not working that is why after the replacement in last october battery didnot indicated it red signal to replace the battery but no response, then I lodged the complaint on website then on 24th july one executive came & took the kit for testing & made a promise that the kit will be replaced free of charged in next two or three days but till the date it is neither replaced nor we get any response from the company (which was supposed to be replaced in 3 working days). I had been constantly in touch with the customer care regarding this. I get nothing other than the false promises made by the executives. This is really pathetic.

Now we feel that we made a wrong choice by opting this product.

I bought a water filter (Hindustan Unilever - Pureit) last year.

Battery of Filter has expried 10 days back. Request for supply of Battery has been submitted on 27/07/09. It was told that the battery kit will be supplied within 2 working days. But till date it has not been supplied.

On 01/08/09 I called again to know the reason for non-delivery. Again It was told the battery kit will be delivered today itself. But no one came..

When I called todays ie. 03/08/09 I was told that the Your order was booked on 01/08/09.

So, kindly look into the matter and do the needful. There is no system for tracking of orders placed. Even they dont give any order / ref no.

The service of Hindustan Unilever is very poor. This has happened second time and the filter can not be used.

regards

Richa Gupta

sirs, The product was bought in the name of my wife, S Kanthamani, about 2 yrs ago.customer ID no :
[protected].Device ID:RPM[protected]. On 27-07-09 I ordered Batterykit. A service man called on us
on 28-07-09 & changed the bat.kit.& went away, saying that it was ok.After a few hours there was heavy leakage of water from the bottom of main chamber.I reported to the call centre. on 29-07-09 a service
person came & replaced the rubber washer of lid on the polisher & declared that no leakage would be there
thereafter & went away. I again noticed the leakage from same place on 31-07-09. ( 0n 30th & 31st I was busy with Varalakshmi Puja celebration, visiting temples, etc, ) On 01-08-09 I again reported to the callcentre
seeking, their service immediately.I was nonchalantly answered back with the stock-phrase that my complaint would be attended to within ' 24 'hrs.I protested & remonstrated with them that this kind of
routine rule of ' 24 hrs 'could not be applied bureaucratically in this instance as it is an unredressed
continuation complaint since[protected]when bat.kit was replaced. Then they assured me that somebody would call on us positivly that day before 8pm i.e. 01-08-09 & it was re-affirmed by them sevaral times,
even by 7pm.But, nobody has come till now, i.e.6pm.[protected]till this posting !
In most of the other organisations, like banks, if the cutomers' grievance is not solved within a specified
time or at the desk level, the customers are entitled to approach highier authorities, whose address,
tel.no., e-mail address etc. are displayed in booklets, brochures, name boards etc.
Blatantly unfortunately, such an avenue is not available in this much advertised, having calibre &stature of great, gigantic proportions-called HINDUSTAN UNILEVER LTD. !!. The only avenue for customers to ventilate their grievance is CALL CENTRE, who are well trained to talk glibly & sweetly, to escape from their responsibility .
Pl.advise me / suggest to me the ways & means to tackle this vexatious, recurring problem.
R sarangapani

From: Debjit kar [mailto:[protected]@snowcempaints.com]
Sent: Saturday, August 01, 2009 5:54 PM
To: 'pureit.[protected]@pureit.com'
Subject: feedback
Importance: High

I am very surprised that HLL is having such a horrible customer service cell. I have requested to change the battery kit on 25th my request no is 509/mum/[protected] and till now no one has come for a replace. I have called your customer service cell many times but no response still now.


Debjit kar
[protected]
Cust ID[protected]

I had purchase PureIT on 25th July 2009 evening 7 p.m. On next day morning i had found the problem of leakage. I had complaint for the problem and told the sales man to replace the unit. But the sales person open the unit and tight the Polisher cap and fix the unit. After that the leakage problem solved but other problem found about Fitting of the Transperent Water storage unit. It is not fit properly. I had complaint daily to change the unit or solve the problem. But no one can handle the problem. Only get message that we had not time because of net Complaint. I want replacement of against these unit. Other wise i am complaint in consumer forum against the HLL.

I had Complaint daily to Sales manager Mr. Johnson but it not solved till date