PureIT / Hindustan Unilever Complaints & Reviews

Dear Sir,
I bought a Pureit water purifier on the year 2008 for my homely use. I am staying in a Police Quarters just 100 meters far from the Pureit Sales and Service Center, Asramom, Kollam. I am fully satisfied with your product. After buying the product, I advised my relatives and friends to by the product and many of them are using the product. But unfortunately the real bitter thing happened while I need a service to the same product. The tap of the product was damaged and I directly informed the matter to your office at Asramom on 20th August 2009 for replacing the tap. They wrote my address and mobile number and assured me to replace the same on the same day evening or on the next day. But they did not come or replace the same. After a week I again came to the same office and enquired about the tap. They again promised to replace the same on the next day itself. But it also was an unfaithful promise. After that several times (6 or 7 times) I went to that office and enquired about the same and they replied the tap was ordered and yet to be get. The tap was not replaced till the date and the water purifier was not in a condition to use for the last 45 days. I was totally disappointed about your service. This type of service will lead to tarnish the product image. Hence I request you to take speedy actions to recover this type of pathetic services.
I hope that you will treat this as positively.

With regards,


(Anil Kumar)
Mob. [protected]

MY NAME IS RAJAN SINGH AND I WORKED 4 HINDUSTAN UNILEVER PURE IT AS A SALES BOY FOR 3 MONTHS AND I QUIT THAT JOB AFTER THREE MONTHS BECAUSE OF FURTHER STUDIES..AND I SAID THEM THAT I AM LEAVING THIS JOB BEFORE 2 WEEKS .THEY SAYED OK .AND THEY ONLY GIVEN THE SALARY OF ANE MONTHS THEY SAID THT U R INCENTIVE WILL COME NEXT MONTH ..AFTER TWO MONTH I DIDNT GET ANY SALARY CHECK NOR INCENTIVE ..THEN I WENT TO HEAD OFFICE THEY SAID SUBMITT NO OBJECTION CERTIFICATE .THEN I WENT TO MY BRANCH AND I FILLED MY NO OBJECTION CERTIFICATE AND SUBMITTED AT THE HEAD OFFICE ..WHEN I SUBMITTED AT THE HEAD OFFICE THEY SAID THAT U R SALLARY WILL COME AFTER 2 MONTHS .. I WAITED 4 2 MONTHS NO RESPONSE WAS GIVEN BY THEM WHEN EVER I RING THEM THEY SAY TO ME ABHI TO NAHI AAYA HAI CALL US AFTER 20 DYS ...ESE KARTE KARTE 2 OR EVEN AFTER 2 YRS I DIDNT GET MY SALARY MY ID IS 11832 DESIGNATION AS PWE PLZ ITS A KIND REQUEST TO HINDUSTAN UNILEVER TO RETAIN MY 2 MONTH SALARY +2 MONTHS INCENTIVE

Sir,
I have purchesed one water purifier from pure it o[censored]nilever company on 12 september 2009. I have paid the money to the sales man Rs 2000 of Indian currency. The sales man promise to give the cash bill very next day though it was sunday.but till now he has not turned back. his mobile number [protected]. location midnapur, west bengal. I request you to take the appropiate action. and advice me what should I do now. my address is following
Tara prasad Chatterjee
Sarat pally, west bengal
Mob: [protected]
: [protected]

Hindustan Unilever is claiming that the Pure It device will auto switch off the filtering function. When it comes to reality the function is not working in the devices they manufacture. My customer ID is [protected], I purchased the device in the month of Feb-09. Last time when the battery was exausted, I ordered a battery, after repeated complaints they changed the battery after 8 days. When I asked that engineer about auto switch off option. He is simply saying that in some devices it will work and in some devices it will not work. But on device they are displaying that the device is featured with auto switch-off option. When they are not able to make the device with auto switch off option, why they will give so much of advertisement and fool the public.

Dear Sir,

I had ordered for a battery replacement for the purit water filter on 14th September, 2009 and till date I have not received any replacement. I have been calling the helpline [protected] every day and I get the assurance of it being delivered everyday, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.

I thought HLL would do a better service since it is an Indian brand, but it is killing.

If you cannot deliver the battery, what is the point in having the water filter? I will be going to the consumer court to claim my money back for the in-efficient service you people have delivered.

At least you guys should have called me and given me a time frame / delivery date, but every day there is a promise which is never kept.

I will ensure that none of my friends nor will my employees buy this product.

1800 Rs is a small price for HLL, but it is hard earned money for the customers.

So I have strongly decided that I don’t want to use this product.

So send a guy to my home and take back your product its no use for me & my family.

Hope you will look in to this and ensure you do not take customers for ride

Customer ID:- [protected]

Z.S.Sagar (Deputy Inspector General of CISF)
A-98, Brotherhood Appts, H-Block, Vikaspuri,
New Delhi-110018
Ph;- [protected]

Intially I used candle filter. I purchased a pureit three months back. Normally the water supply from local municipality is fresh & clear. So I got clear water from pureit. The difference could not be understood. Last week I changed the accessories of pureit and simultaneously got some dirty water from municipality.
Surprisingly, I found that the product is unable to clear that water, which is done by local candle filter. I made complain, one representative came to me suugested to add some liquid.
My complain-
1) In respect of clearance of dirt pureit is less useful than candle filter which against the declaration by the company.
2) Why shall I add extra chemical which is not declared by the company and not tested where I don't had to add any chemical in candle filter.

I Purchased a Pure It device in month of Feb., 2009. I ordered a GKB on 7th Sept., 2009 their order no. 047962, that day I told that my order will be executed in 72 hours and the same message I received by SMS also. On 9th, 11th and 13th Sept I called customer care and informed that I have not received my order. On 14th also i called customer care and informed that I did not received any call or the product. I fed up with the kind of customer care. When they are not able to supply the spares, whey they release the products into market. I request you to instruct the company to take out the pure it unit from my home and pay me the amount what I paid at the time of purchasing.

I have personaly go to your Ambattur franchasee,(no one can approach} and book the water filter.One of the person his cell no [protected] he is deliver the filter.Then i will contact 10 times but he will not turnedup for demo. Your agency will not responding the customer quires. I have purchase HLL company product,that why i will go there.Look into the matter and do the needful immediatly.
Rajaraman
mobile no [protected]

Dear Sir,

We are three person ( in total ) in my family.
We have purchased Pureit water Filter in August - 2008.After working of 9 months,having filtered appox.1,000 ltr. of water the battery expired ( Where as Co. claims that germ kill battery will filter 1,500 ltrs.of water ).
Any how, I got replaced the battery in May - 2009, and only after 3 months the battery expired again
( became red in total ) just having filtered appox. 400 ltr. of water.
Pl. note there is no change in family structure as well as in the the place where filter installed.
It means Co. like HUL is cheating with the customer.
Who will bear the cost of Rs. 365/- again and again ( the cost on new battery )?
If there is any quality lapse in battery, than Co. should have replase the battery free of cost.
I hope the Co. is very reputed and will look into my geniune problem.
Thanking You,
Yours,
Manoj Burman
H - 2 / 134, Sec. - 16, Rohini, Delhi - 110085.
Mob. [protected]

Thanks, for your prompt response to my complaint. But, I don't feel safe yet to use my Pure It as a simple cleaning, only with the cloth & plain-water, is not just enough to make it safe for my family as it doesn't ensure against further deposition of moss.

Dear Sir/Madam

This is to inform you that from past 1year I have not received my Provident fund amount which must be given to me and if I reached the Ma foi Mysore they are telling that we don't have your details and they are diverting to Bangalore mafoi to cl them so my PF NO is 57746 Name: Naveen M and My couligue PF no is 83211and his name is Purushotham V so pls chk and do the needful as soon as possible.

Regards

Naveen M

Dear Sir,

My self Mr. Madhusudan Sadani my Customer ID is [protected].

My address is as below:
Madhusudan Sadani
C/o Mr. Balasaheb Vithal Machale
129/1, Samrudhi Niwas, Swapnanagari Hsg. Society
Walhekarwardi Road, Near Mamily Mangal Karyalaya
Chinchwad,
Pune - 411 033

Mobile No: [protected].

I have purchased a PUREIT filter and my Customer ID is [protected]. The germ kill both filter and battery kit of the said filter became RED and as per your instruction manual that was useless. I have booked a germ kill battery kit on 15/07/2009 with your customer care - [protected]. Then after I have repetedly calling to you Customer Care (Pune) from last around 02 months, but I am only getting response that it will be delivered within 24 hours. I have repeatedly lodged complaint to your end but so far I got nothing. I am really astonished, a brand name like HUL is providing such a worst customer service.

Your customer care person - pune ([protected]) list to whom I have communicated all requirement and noe complaints are as below:

1) Mr. Uday
2) Mr. Pradeep / Pravin
3) Mr. Sammer
4) Mr. Sohel - Floor Supervisor
5) Ms. Sukeshni - Team Leader.


HINDUSTHAN LEVER COMPANY HAS GOOD REPUTATION IN QUALITY MAINTAINING & QUALITY OF SERVERICE AND WITH THE LAUNCH OF SUCH PRODUCT IM MARKET FOR US THE RESPECT ON THE COMPANY INCREASED AND HAD THRUST THAT YOU CAN MAINTAIN THE QUALITY & SERVICE IN THIS AREA TO.

BUT THIS TIME YOU ARE FAIL;ED TO MAINTAIN YOUR REPUTATION BECAUSE IMPORTANT THING IN ANY PRODUCT LINE IS SERVICE AFTER SALE. SERVICE AFTER SALES IS ONLY IMPORTANT ASSPECT FOR THE PRODUCT TO WITHSTAND AND BE SUCCESSESFUL & TO KEEP MAINTAINING THE THRUST, BUT FOR THIS PRODUCT THE SURVICE WAS TERRIBLY FLOOOOOOOP .THUS CREATE A FEELING OF INSECURITY WETHER IF WE DINT GET BATTARRY CHANGED WITHIN TIME AS SOON AS WE GET INDICATIONS TO CHANGE & THUS LOOSING CUSTOMER THRUST FROM YOUR PRODUCT WITH MIND SET-UP LIKE WHY SHOULD WE PURCHASE A HINDUSTAN LEVER PRODUCTS WHICH CAN'T BE TRUSTED ANY MORE.

ALL THIS IS HAPPENED BECAUSE OF YOUR SERVICE TEAM PRESENT NOT ONLY IN PUNE BUT ALL OVER THE INDIA. YOUR SERVICE TEAM JUST DOING THEIR DUTIES WITH PHYSICAL ATTENDANCE FOR - 8 HRS TO EARN MONTHLY SALERIES. THEY ARE NOT WORRIED ABOUT YOUR CUSTOMER AS THEY ARE NOT DEPENDANT ON THEM, BUT LET ME CLEAR WITH SUCH INCREASED IN SUCH SERVICE PROBLEM ONE DAY WILL COME WHEN HINDUSTAN LEVER NAME IS OUT OF MARKET ONLY BECAUSE OF POOR SERVICE.

I WOULD SUGGEST YOU TO REPLACE YOUR ALL CUSTOMER CARE TEAM WITH RESPONSIBLE PERSON OR PLS. MOTIVATE YOUR PEOPLE, PROVIDE THEM TRAINING, AWARE THEM ABOUT TODAYS CUSTOMER ORIENTED MARKET AND MANDATORY GIVE THEM FEEL THAT THEIR JOB IS DEPENDS ON CUSTOMER SATISFACTION SO THAT WITHOUT FOLLOW UP THEY WILL PERFORM IN FUTURE.

HOPE WITH THIS WRITTEN COMPLAINT I WILL GET THE ORDERED ITEMS BY TODAY OR DAY AFTER TODAY OTHER WISE THE OPTION LEFT WITH ME IS TO KNOCK THE DOOR OF CONSUMER COURT FOR THE SAME WITH THE INTENTION TO BAAN YOUR PUREIT PRODUCTS IN THE MARKET.

I HOPE THRUST ON HINDUSTHAN LIVER LIVE FOR EVER ASPECIALY IN THE CASE OF 'PURE IT'.

CAN I EXPECT REPLY WITH DELIVERY OF REQUIRED KITS.


YOUR VALUABLE CUSTOMER

MADHUSUDAN SADANI
+[protected].

I have procured a unit of Hindustan aqua pure at Patna. The customer care no [protected] is one such no which you have to give 100% and try min 7 days to get once and when you ask the company to deliver immediately the company says it will take min 72 hrs. what about the hours which it took to reach the no. Its really cheating in part of the company to sell the product and now give such a poor service.

Naveen Kumar Singh

The advertisement of Surf Excel where a buy trying to make happy his school teacher by acting like a dog. This advertisement is very bad, you can say very "GHATIYA" and the thinking of admaker is very poor. Bachhe ko kutta bana diya.

I HAVE PURCHASED 100G DOVE
ANTI-PERSPIRANT DEODORANT(NEW IMPROVED FORMULA FOR SOFT
& SMOOTH UNDERARMS) COSTING RS. 160/- ON 12.08.09 FROM
HOME STORES (I) LTD. SABKA BAZAR, 488/6, DILSHAD GARDEN,
DELHI-110032 TIN-[protected] HAVING CASH MEMO NO.24137.
THE PRODUCT WHENEVER USED MAKE THE SKIN UNEVEN/ROUGH
LEAVINING WHITE COLOUR SUBSTANCE MAKING THE SAME AS A
PATCH CEATING ITCHING ON THE SKIN . IT SEEMS THAT THE
PRODUCT IS NOT UPTO THE MARK. MANUFACTURING DT. ON THE
PRODUCTS' BOTTOM IS 06.12.08 HAVING B NO.12797201. STORE
IS NOT READY TO TAKE ANY RESPONSIBILITY. WOULD U PLEASE
LOOK INTO THE MATTER. YOURS IS A WORLD FAME COMPANY AND I
CAN'T THINK THIS TYPE OF PROBLEM FROM YOUR PRODUCT AND IF IT
IS THERE THE IRRESPONSIBLENESS OF THE STORE.


SARITA JAIN
BLOCK - A-11 / F-I , DILSHAD GARDEN,
DELHI - 110 095

M.NO. [protected]

We purchased pure it from Hindustan Uniliver with customer id [protected] after going through their advertisement Blizecrig. The service of these people is very very poor and inspite of several calls they ignore to attend to the customer for replacement of the battery / catridge. They are too much interested in marketing their product for the first time for ~1800 rupees or so. Can any one in their heirarchy responsible for service take this matter seriously and instruct their sercice staff to attend to it immediately. My phone number is[protected]. I reside at 11-3-366/3, Srinivas nagar, secunderabad-500 061.

d/sir,
i hv purchased a purit water purifier from ur local reprsentetive in march. when i saw that kit is out of order made a request at ur cc no. for dlv of kit on 25.08.09. then i was socked to listen about somthing like ID no. which i was not having on my bill no.RPB05E0685257 given by ur representative, eventhough i asked them to deliver me the kit of rs. 510/= ;ur people confinme me to deliver within 2 days, i rcvd a call from one o[censored]r executive, he told me he will be coming on 27.08.09, till today neither i hv rcvd any call nor kit, this act o[censored]r service deptt. pesuading me to impure water for last 2-3 days, it may cause some harm to us, who will be held responsible for this;

pl. rply fas & react asp

kamal sharma -[protected]

From : M.Navabjohn
B-4 masjith street
Mettur. Salem.Dt.
Mobile : [protected]

Sir
I would like to complaint against your customer care because, two months before my battery kit was expired, and I was complaint totally three times to your customer care. But until now no response my complaint so please arrange me change the battery kit immediately otherwise I have to remove the pure it purifier in my house

I need immediately reply
navabjohn

im very disappointed with the customer service of pureit water purifier. its been a week now that we have been regularly asking the service centre to change the battery.. even after repeatedly going to the service centre (80ft road, mahesh nagar, jaipur, Rajasthan) personally there has been no response... the people there always give unrelevant excuses and have been making us suffer for the past 1 week. if still there is no response from their side we will be forced to take another purifier of a better company with better service and we would ask our known ones not to buy this product. hopig there wold an action taken soon against this... hope it doesnt go unnoticed.

I have purchased Pure it ( reg No.[protected] form Cuttack, Orissa before one year. Now its battery has gone out of order.
I have requested to concerned agency at Badambari, Cuttack for its replacement at least twenty times but they do not here me.
I surprise to know that you are making challenge for getting pure water from pure it on one hand while your agent not responding to our repeated request. I would like to know whwthwer Your machine "Pure IT' can provide pure water without battery? If not then why your agent not listening me? What it is fun of keeping the machine without battery.
Where should I request to get our battery replaced immediately?
If this is not being done i shall have to move to consumer court.
Please do the needful urgently.
Regards
Sanjaya Sahoo