Purplle.com Complaints & Reviews

I haven't received the parcel from purplle.com but the status is showing that the delivery is successful. The order id is[protected].
I have complainted it to the purplle customer care and they sent me the pod report which has been kept on successful delivered option.
The pod that was on that doesn't belongs to me or not even was one if my friends, neighbours or watchman. I also mention that to them that the delivery person or company donot even follow the protocol by calling me for confirming address and tym for delivery.
The next day in morning i get a message that the order was delivered at 23:41 hr on[protected].
Its already been 3 working days as their policy said that it takes 2 to 3 working days to resolve the issue. But apart from resolving i don't even get the information about it from courier company as well as from customer care. I am really disappointed with the purplle.com and their irresponsible behaviour. They should understand its their responsibility to inform the customer about the status of complaint.

I urge you to take strict actions on such frauds happening and restrict such websites as well as courier companies who are involved in such frauds.
The only message i get from courier company is attached.

I have ordered few products on this site on 22 dec which were to be delivered to me by 27 dec but it never got delivered by xpressbees. I have e-mailed the complaint personally to Xpressbees customer support an contacted purplle customer care 4 times. Every time they assure me that the order will be delivered by next day. The order status shows out of delivery in the morning but by the end of the day it showed customer refused to accept but the truth is that they never called or messaged me also they never reached my address i have provided my alternate no also but the situation remains same. Now i feel it will never be delivered. My awb no is[protected]

I ordered some products from purplle.com on 16th december. They used xpressbees courier service to ship the order.. I tried to track the order.. On 20th december it showed that the items are undelivered... I called purplle.com customer care.. They said that the product is misrouted.. I don't know when i will receive the product.. This makes me to think that i never going to buy from purplle.com from now onwards.. It uses such a bad courier service... I request purplle.com to choose some other courier service... Else u will lose lot of loyal customers..
I will share the order i'd and awb number. Below.. Please help me!!
Order i'd:[protected]
Awb number:[protected]
Registered mobile number: [protected]

I was looking for a perfume and made a google search 'narciso edp men'. Out of the results, one site purplle.com had the lowest price. I clicked on it and the proceeded with the checkout process. After taking my email and phone number, and my credit card details, and just before I was about to hit 'confirm payment', they increased the price from the advertised Rs. 4657 to the inflated Rs. 6295. If I hadn't noticed the price change, I would've been conned of several thousand rupees. This clickbait on google amounts to false advertising and action must be taken against them.

I have placed an order in purplle.com and it is delivered to somebody else on 28 november 2019 at 4.10 pm. They even didn't call me to verify my address. They just delivered to somebody. I need my ordered product. I have already paid for the ordered product via online. I lost my money. I need my money which i have paid or need my product back as soon as possible.

My order no is[protected], which i placed this order on 8th oct 2019, which was shipped the next day but its been a month i didn't receive my order. The order status is showing delivered and i am not having the products yet this is fake site they have debited amount rs. 601 and i have done so many calls and emails but no response guys please stop ordering from purplle.com as this is really fake and fraud site. I am really fed up in writing emails and calling the customer care. I called up courier partner from my end, they said by mistake, it has been delivered to another apartment. I cannot believe this, how this fraud things they can do blindly to the customers. I am attaching the email communication and my order details.
Now i want my refund of amount rs. 601. I have been emailing them which is really annoying, i would never in life order anything again from this site and would never recommend anybody.
Please help me get my refund back which would be really appreciated.
Thank you.

About 6 months ago my mother bought 3x j'adore perfumes from purplle.com. Since they weren't for personal use, they were kept unused and unopened. Recently, i gifted one to a friend of mine, and it turns out that the perfume was fake. Another was gifted to another friend who has carried it abroad, and she has informed me that she has doubts about its genuinity since she has the same one and they have stark differences. One more is lying with me unopened. What kind of nonsense is this? Can you imagine the shame one feels when it turns out that they have gifted someone very close something that is expensive but turns out fake. This is absolutely unacceptable.

My order no is[protected], i placed this order on 20th sep which was shipped the next day but its been almost a month i disnt receive my order, i called up customer care, calls never answered and emailed so many times, they reply me again and again that what is the concern, i have emailed same issue more than 10times now. I called up courier partner from my end, they said its damaged in transit so now i want my refund, i have been emailing them which is really annoying, i would never in life order anything again from this site and would never recommend anybody.
Please help me get my hard earned money back which would be really appreciated.
Thank you

Wrong product was delivered to me and customer service is pathetic😡😡😡😡firstly they have sent me a wrong product instead of sanctus elbow and knee cream which i had ordered! They have sent me united colors benetton spray (Empty bottle). Immediately i called them and sent a mail with images regarding the same! They dint get back to me! When i called them again they are telling me they don't have that product (Empty ucb deodarant spray) on their website, how the hell will i know why it has been delivered to me! They ask for price which isn't mentioned on that stupid spray bottle so what should i do! Instead of trying to rectify their mistake and make the process simpler to the customer, they were asking so many lame senseless questions that too after not responding to my concern and had kept me waiting till then! First they deliver wrong product, they don't respond, when contacted again and again they ask all types of stupid questions and doubt the authenticity! It is not only about the loss of money but also about how disgusting the whole process has been! They themselves don't know what their warehouses contain! They keep you waiting for days for the things to be done! I have no words to describe how disgusting, pathetic and low this whole experience has been! Never ever have i faced this on any website till now! The way they treated the customer after trying to contact them is absolutely ridiculous with fault being on their side! I request whoever is reading never ever order from purplle disgusting app and service!
Order details
Order id:[protected]
Placed on september 30 2019
Customer name: sahithi reddy

I placed an order on purplle.com on 24th september which was to delivered within 4th october. However, while tracking the parcel shows to be near my delivery location since 1st october. I have placed a prepaid order worth rs. 839 but still not received my even after calling the customer service almost three four times. This kind o[censored]nprofessional attitude is not expected when you have already paid for your order. Either deliver my order as soon as possible or refund my money back immediately. Or else i will have seek legal help against this fraudulent attitude of the said site.

We haven't received the parcel from purplle.com but the status is showing that the delivery is successful.
I have complainted it to the purplle customer care and they sent me the sign which has been kept on successful delivered option.
The sign that was on that note was not mine or not even was one if my friends, neighbours or watchman.
Please resolve the issue as soon as possible because the order have to be delivered by yesterday.

I placed order on 24th september'19 from purplle app and on 28th september'19 i received a mail that my order was delivered but i have not received any product. My payment was prepaid of rs552/-. Even after so many mails and calls i have no response from other side.
When i checked my tracking details in dept i see that my product never came to my city and delivered in other city. For proof of this i'm attaching the picture of delivery status that i live in surat and it was delivered in rajasthan so do check. Shipment was about to come from xpressbees.
My details:
Order id:[protected]
Awb number:[protected]

I have placed an order on 25th september'19 and on 28th september'19 it was showing me your product is delivered but i havent received any product. It was prepaid order of around 500rs. And it was going to reach me by xpressbees but i havent got any information even after calling a lot of time on customercare number. How they can deliver in any other city when i live in surat. There is no response even after several mails.. Kindly improve your service.

I ordered products worth rs 460. Now they are showing verification failed after deducting the amount from my account and its showing order couldnt be confirmed. This is my worst shopping experience and its my first time using prrplle app and the customer service is not responding to the queries of customers. I didnt expect these from purplle. Highly dissapointed.

I had ordered from www.purplle.com some products worth rs. 661/-. My order was shipped via xpressbees logistics via shipment.

At night i received the message stating that your order was delivered and however no such order was delivered to me. I did not receive any order. Also i am trying to call purplle and xpressbees but both the calls are not connecting. Kindly refund me my money or get my order delivered

I have ordered some items from purpell.com on 22 sept, 2019. It was a prepaid order worth Rs. 500 which is shipped through xpressbees delivery services. The awb number given by purpell happened to belong some other customer. So, when I tracked my order, the status shows that it has been delivered when in reality I haven't received it.
I am trying contacting purpell customer care services but they're not reverting my mails and not connecting the call. It is utterly disappointing. I'm unable to do anything.

Order made on purplle.com on 04 aug 2019 my order no is [protected] in the name of shweta singh. On 06aug 2019 i have received wrong items which i have never ordered. Some items are showing already delivered and i have not received. I returned the products but got no refund. Called customer care multiple times but no one picked up. Kindly help me to get my money back.

I have ordered for prepaid delivery at 9sep. But still my order is not reach. I m vry disappointe for this negligence. Plz solve this without delay. Your postpaid order service is very fast. But why are you not provide fast and best service for prepaid delivery? I have call three times to your costumer care but still my problems not solve. Plz solve my problem.

I had ordered from www.purplle.com some products worth rs. 587/- via order no. [protected] on 29th august 2019. My order was shipped via xpressbees logistics via shipment awb no.[protected].

On 1st september the order was out for delivery as per the status of xpressbees. At night i received the message stating that your order was delivered and when i checked on the xpressbees website it said that the order was received by me itself. However no such order was delivered to me. I did not receive any order. Also i am trying to call purplle and xpressbees but both the calls are not connecting. Kindly refund me my money or get my order delivered

My order shipment status is showing still pending and i have already paid rs.369 for it.

This happened with me 2nd time for paid order.

Purplle.com site logistics department always deliver the customers order on time in case of cod but in prepaid case they are always delay our order.

Very pathetic service.

Kindly resolve my issue

My order no:[protected]