Purplle.com Complaints & Reviews

I placed an order on purplle.com on 24th september which was to delivered within 4th october. However, while tracking the parcel shows to be near my delivery location since 1st october. I have placed a prepaid order worth rs. 839 but still not received my even after calling the customer service almost three four times. This kind o[censored]nprofessional attitude is not expected when you have already paid for your order. Either deliver my order as soon as possible or refund my money back immediately. Or else i will have seek legal help against this fraudulent attitude of the said site.

Purplle.com customer support has been notified about the posted complaint.

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We haven't received the parcel from purplle.com but the status is showing that the delivery is successful.
I have complainted it to the purplle customer care and they sent me the sign which has been kept on successful delivered option.
The sign that was on that note was not mine or not even was one if my friends, neighbours or watchman.
Please resolve the issue as soon as possible because the order have to be delivered by yesterday.

Purplle.com customer support has been notified about the posted complaint.

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S

Shubhra Rani

from Mumbai, Maharashtra

Oct 8, 2019

Quality is very bad

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A

Ashmika Jain

from Rajapur, Maharashtra

Jan 7, 2020

Do you get your order or not?

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Address: Surat, Gujarat

I placed order on 24th september'19 from purplle app and on 28th september'19 i received a mail that my order was delivered but i have not received any product. My payment was prepaid of rs552/-. Even after so many mails and calls i have no response from other side.
When i checked my tracking details in dept i see that my product never came to my city and delivered in other city. For proof of this i'm attaching the picture of delivery status that i live in surat and it was delivered in rajasthan so do check. Shipment was about to come from xpressbees.
My details:
Order id:[protected]
Awb number:[protected]

+1 photos

Nov 2, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2019

Purplle.com Customer Care's response We apologize for the inconvenience caused to the customer.
We would like to inform you that due to technical glitch customer received the duplicate[protected] number.

Hence we have re-dispatched the same on order id 7253791.

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Nishtha1965

from Noida, Uttar Pradesh

Oct 8, 2019

I ordered lot of things. Out of which one of the products i have not received till now.. I have send them mails and nothing in return..
When you call them its always busy. And have received no help from them through mails.
If you can't deliver a product atleast return my money

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Address: Surat, Gujarat

I have placed an order on 25th september'19 and on 28th september'19 it was showing me your product is delivered but i havent received any product. It was prepaid order of around 500rs. And it was going to reach me by xpressbees but i havent got any information even after calling a lot of time on customercare number. How they can deliver in any other city when i live in surat. There is no response even after several mails.. Kindly improve your service.

+1 photos

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I ordered products worth rs 460. Now they are showing verification failed after deducting the amount from my account and its showing order couldnt be confirmed. This is my worst shopping experience and its my first time using prrplle app and the customer service is not responding to the queries of customers. I didnt expect these from purplle. Highly dissapointed.

Oct 30, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

Purplle.com Customer Care's response Dear Sir/Madam,

Greetings from Purplle.com!!

We can see you tried placing an order with us. However, the payment failed.

In case the amount has been deducted from your account, it would reflect back in your account in 2-4 working days. If you have not received the amount in the provided time frame, we request you to check the order status in case if it is placed. If not, please contact your bank, for further assistance as there might be an issue from your bank’s end.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Regards,
Purplle.com

May 23, 2020

Updated by chinnu nazar Issue was solved

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Propitious Papiya

from Mumbai, Maharashtra

Oct 1, 2019

Refund Order no [protected] . Already submitted bank detail still not got my refund its have been 1 month. They are not replying to my meassge. They are quick at picking up their product but not giving me my money back

failed verification - Comment #3548352 - Image #0

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I had ordered from www.purplle.com some products worth rs. 661/-. My order was shipped via xpressbees logistics via shipment.

At night i received the message stating that your order was delivered and however no such order was delivered to me. I did not receive any order. Also i am trying to call purplle and xpressbees but both the calls are not connecting. Kindly refund me my money or get my order delivered

Oct 30, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

Purplle.com Customer Care's response We apologies for the inconvenience caused to the customer.

We have received the complaint but not the order details .

Request you to share the order id and registered email ID.

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Revathi Gowrish

from Chennai, Tamil Nadu

Oct 1, 2019

Hi I ordered lip liner and faces eyeliner. Both r fake I found and called to refund. But customer care not responding by saying only for elite customers to return. Such a pathetic online store. I learnt all are fraudulent s.

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I have ordered some items from purpell.com on 22 sept, 2019. It was a prepaid order worth Rs. 500 which is shipped through xpressbees delivery services. The awb number given by purpell happened to belong some other customer. So, when I tracked my order, the status shows that it has been delivered when in reality I haven't received it.
I am trying contacting purpell customer care services but they're not reverting my mails and not connecting the call. It is utterly disappointing. I'm unable to do anything.

Oct 31, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

Purplle.com Customer Care's response We are really sorry for any inconvenience.

Please share the order Id or your registered mobile number used to place customer order so we can track and help you with your concern as soon as possible.

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Address: 204, Jhalawar, Patanvala Industrial Estate, Opposite Shreyas Cinema, L.B.S Marg, Ghatkopar-(W) Mumbai-400086, Maharashtra, India, Mumbai City, Maharashtra, 400086

Order made on purplle.com on 04 aug 2019 my order no is [protected] in the name of shweta singh. On 06aug 2019 i have received wrong items which i have never ordered. Some items are showing already delivered and i have not received. I returned the products but got no refund. Called customer care multiple times but no one picked up. Kindly help me to get my money back.

Purplle.com customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by shweta2305 purplle.com has refunded for two items...what about the third item that i never got from their side.

Order made on purplle.com on 04 aug 2019 my order no is [protected]

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Propitious Papiya

from Mumbai, Maharashtra

Sep 30, 2019

Have they refunded yet?

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shweta2305's [Complaint's author] reply, Sep 30, 2019

no

P

Propitious Papiya

from Mumbai, Maharashtra

Oct 1, 2019

Any steps you have taken further for this case?

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P

Propitious Papiya

from Mumbai, Maharashtra

Oct 1, 2019

Refund Order no [protected] . I have been 1 month more i am waiting for my refund but still no help from their side already submitted my bank detail still no reply and i checked my bank acc they haven't gave it till now. Sending massages but no reply. Why they are doing this so bad customer service than other website.

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Address: Rural hospital, Main road, 443202

I have ordered for prepaid delivery at 9sep. But still my order is not reach. I m vry disappointe for this negligence. Plz solve this without delay. Your postpaid order service is very fast. But why are you not provide fast and best service for prepaid delivery? I have call three times to your costumer care but still my problems not solve. Plz solve my problem.

Nov 6, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Purplle.com Customer Care's response We apologies for the inconvenience caused to the customer.

Request you to share the ORDER ID so that we can assist the customer further.

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Address: Mumbai City, Maharashtra, 400086

I had ordered from www.purplle.com some products worth rs. 587/- via order no. [protected] on 29th august 2019. My order was shipped via xpressbees logistics via shipment awb no.[protected].

On 1st september the order was out for delivery as per the status of xpressbees. At night i received the message stating that your order was delivered and when i checked on the xpressbees website it said that the order was received by me itself. However no such order was delivered to me. I did not receive any order. Also i am trying to call purplle and xpressbees but both the calls are not connecting. Kindly refund me my money or get my order delivered

Sep 2, 2019

Complaint marked as Resolved

The order was delivered the next day after its status changed to delivered.

Purplle.com customer support has been notified about the posted complaint.

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Address: Sector:8, Mumbai City, Maharashtra, 400705

My order shipment status is showing still pending and i have already paid rs.369 for it.

This happened with me 2nd time for paid order.

Purplle.com site logistics department always deliver the customers order on time in case of cod but in prepaid case they are always delay our order.

Very pathetic service.

Kindly resolve my issue

My order no:[protected]

Oct 3, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Purplle.com Customer Care's response Dear Team,

We are really sorry for the inconvenience caused to you.

After you place an order with us, you will get an email and SMS confirmation of order placed with us and in next 1-2 working days you will get a dispatch confirmation message with details of delivery period.

As I checked the details, your order is prepared to dispatch and it will be dispatched with ShadowFax courier and your AWB no is SF26043868PL.

Your Order will be delivered to you within 1-2 working days.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Regards,
Sangram Pradeep Kharat

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Address: 638052

I ordered some product in purplle.com

28.08.2019 received the product but quality not good. I raised return by mail.

I was try to contact through mail and call, could not contact, they not respond

My order id[protected]

I want to return the product and refund.

I am not getting response from purplle.com

Customer care not responding, worst service

Purplle.com customer support has been notified about the posted complaint.

Aug 29, 2019

Updated by Manju Gomathi i was try to contact, they not picked the call, i tried more than 20 times

Verified Support

Aug 29, 2019

Purplle.com Customer Care's response We would definitely help you, Can you help with 2-3 product images which was shipped and received so we can validate the images and process for further assistance with Refund or Re-dispatch of new product.

Sep 03, 2019

Updated by Manju Gomathi I was shared the image by mail but still now purplle not responding.

They are not responding mail and call.

I sent more mails to them but I am not getting any response them about my issues

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S

Shweta Rawal

from Mumbai, Maharashtra

Sep 17, 2019

Hey I'm book some product every product it's good I'm book a orange corrector but receive brown corrector plz exchange this
corrector stick and sand me aa orange corrector stick plz it's my request for u.plz Return this product and sand me a orange corrector plz...

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Shweta Rawal's reply, Sep 10, 2019

Hey I'm book some product every product it's good I'm book a orange corrector but receive brown corrector plz exchange this
corrector stick and sand me aa orange corrector stick plz it's my request for u.plz Return this product and sand me a orange corrector plz...

A

aatefa shuhaib

from Mumbai, Maharashtra

Sep 24, 2019

I m very disappointed for deleivery...its one week n my product is not deleivered now...u think all d customers are fool...if we want urgent urgent that product what we will do...

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C

Chandnee

from Mumbai, Maharashtra

Sep 24, 2019

I was ordered ny bae liquid lipsticks pac of 4 but these products are not good its extremely dry on my lips that's why i decided to return this parcel and the courier service return the parcel as well but 6days ago i dont get any refund😢 please refund my money back as soon as possible plzzzzz🙏 your customer care service is also not working

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Address: c-36,patel nagar 2 , meerut road ghaziabad, Ghaziabad, Uttar Pradesh, 201001

I was order a lipstick first time from purplle but i am not getting the same shade as it was shown in picture. And i have not used the product. I was order dark and matte shade of lipstick but i m getting a light shade and its glossy. I want to return my order and want a refund amount as soon as possible.
I m trying to contact in customer care from yesterday but there is no response of this. I m very disappointed from your service.

My order no. - #[protected]

Sep 27, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

Purplle.com Customer Care's response Dear Shilpi,

We deeply apologize for the inconvenience caused to you.

Further, we kindly request you to please share us the images for the product that you have received for any further assistance on return request.

Regards,
Purplle care.

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Jyothi Baliga

from Paravur, Kerala

Sep 3, 2019

Hi please cancel my order which I have ordered I have forgot to add some more product in that order so please I will order it again order id no[protected] you have cancel my this order id no which I have sent you so please cancel my order as fast as possible

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N

Neelam Pankaj Surve

from Delhi, Delhi

Sep 4, 2019

I have placed order for 1 face wash and 1 lipstick also paid online of Rs. 369,
Order has confirmed but now status is showing that Shipment Delayed,
This is happened with me 2nd time and could not reachable to your customer care also, I am very disappointed of this your pathetic service.

My order no id:[protected]

Please help

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Neelam Pankaj Surve's reply, Aug 30, 2019

I have placed order for 1 face wash and 1 lipstick also paid online of Rs. 369,
Order has confirmed but now status is showing that Shipment Delayed,
This is happened with me 2nd time and could not reachable to your customer care also, I am very disappointed of this your pathetic service.

My order no id: 2019086831953

Please help

N

Nidhi Nyari

from Burla, Odisha

Sep 19, 2019

I need to cancel my order because I placed it by mistake. I am unable to do so. Please help. My order has not been verified till now
Order id:[protected]
Placed on 7/9/19.

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I have placed two orders through purple and none is delivered till now one was expected on 21st and other on 24th august but none of them are delivered and neither customer care service provider are connecting my call nor they are doing anything regarding my email
Its highly disappointing tht my order is so late and no one is bothered
Please deliver my order asap...

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Address: 400086

Hello,
How could they cancel the product, order ID is([protected])when I ordered the item it shown available. Now system showing out of stock. And yesterday message came as it is been cancelled due to its non-availability and 0 amount is refunded. Because it is free product. But how it is genuine, if they are giving free product on purchasing above some minimum amount product means they should have to deliver to it to customer. They are making fraud. It is like showing lolipop to the customer and after purchasing the minimum amount products they take it back. I need my product.

Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Purplle.com Customer Care's response Dear Sir/ Madam,

Sorry for the Inconvenience caused to you.

I would like to inform you that for your Order id-6660467, we were not able to ship your free products due to stock was not available. We really apologise for the same. As a token of apology, we would like to provide you Coupon Code of "Flat Rs.150 Off no minimum order".

Coupon Code-CDLA7PGN
Flat Rs.150 Off no minimum order.
You can use these coupon code before 30th Nov 2019.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Regards,
Purplle

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Address: B-244,job vision consultants,2nd floor,industrial area phase 1Industrial area phase 1,Naraina, New Delhi, Delhi, 110028

I ordered a product on 12th aug and its 21st aug i haven't received it yet...
This is really not acceptable i have rescheduled my order on 16th aug and i was supposed to get my order on 19th aug
Today i received a message that my order is out for delivery and after half an hour i got another message that my order got cancelled as per my request
How can you cancel my order by yourself?

Sep 23, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Purplle.com Customer Care's response Hi Saloni verma,

We deeply apologize for the hassles that happened in respect to our delivery process.

Further, we kindly request you to please share us the Purple order ID so that we can check and get back with the right resolution on your concern.

Warm Regards,
Purplle Care.

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richadeshwal111

from Delhi, Delhi

Aug 27, 2019

Maine 21/8/2019 ko order place kiya tha aur mera order 24/8/2019 ko aane vala tha par abhi tak mujhe mera order nhi mila. order track karne par order id bhi galat bata raha hai. please meri problem solve kro varna mujhe koi action lena padega.

the delivery person cancelled the order by himself - Comment #3520758 - Image #0

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On 19 aug 2019 i received an order from purplle.com which had only 2 bottle of oil that is a single combo of oil whereas i had orered 3 combo oils that is 6 bottles of the oils.
I cant contact the customer care number.

The order was cod and i paid but inside the box found only two items.

The items are also showing to be delivered.

Please help me either to get the products or money refunded.

Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Aug 20, 2019

Updated by Suman0706 Order number :[protected]
Items ordered wishcare cold pressed castor and oilve oil 200 ml each quantity-2
Wishcare pure cold pressed castor oil and kalonji black seed oil.

Recieved only 1 quantity of castor and olive oil instead of 2
And the other is product is also missing

Verified Support

Aug 22, 2019

Purplle.com Customer Care's response Dear Team,

Sorry for the Inconvenience caused to you.

I would request you to please provide us order id or registered email id/contact number so that we can check the details and help you in resolving this issue.

Regards,
Purplle

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Address: c-209A, Ghatkopar industrial estate , bahind R-city mall, L.B.S Marg Ghatkopar(w) Mumbai, 400086

I have ordered some products of worth rs.529 but after some time there was verification failed.. This is soo dissapointing.. This was my sceond time i am facing this horrible experience.. This problem is soo serious right now.. I am an older customer of purplle.com but the experience i am facing right now is going worst.. Solve the problem urgently and delivered my products as soon as possible

Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle.com!!

Can you please provide us with the exact order id number and email address, so that we can get a proper resolution on your concern.

With regards
Nikhil

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Address: 101 B , Raheja Plaza, LBS Marg, Ghatkopar West, Mumbai 400086. India, 400086

Order made on purplle.com on 04 aug 2019 my order no is [protected] in the name of shweta singh.On 06aug 2019 i have received wrong items which i have never ordered.some items are showing already delivered and i have not received.when i tried to return the products it is showing products are purchased under special offers kindly contact customer care.called customer care multiple times but no one picked up.kindly help me to get my money back.

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle.com!!

We do apologies for the inconvenience caused to you.

Can you please provide the images and the exact name of the incorrect product you have received. Please be rest assured as we will help you to return the product once we received the mentioned detail.

Also please do find the below attached proof of delivery, and please do let us know if its your signature or any one of your family member have received it.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Warm Regards,

Nikhil

Purplle.com

Aug 07, 2019

Updated by shweta2305 Wrong items delievered to me.Received only 5 items:biotique bio coconut brightening cream, biotique bio fruit whitening lip balm, , N Y bae mets matte lip crayon, N Y bae brow klyn bridge eye browpencil which i have never ordered and N y bae nail polish matt with different shade.also it is showing in app that 6 items delivered to me but i got only 5.The courier guy has not taken any signature from me.refund my money.order no [protected]

Aug 14, 2019

Updated by shweta2305 no response received from purplle .

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M

Mizba Khan

from Mumbai, Maharashtra

Aug 19, 2019

I have received my order and i have received a damaged lipstick i.e Darling isabella matte lipstick your highness Rouges-bold brown royalty 3 (4.3g)
Its is fully broken
And i want replacement for it
Really disappointed it was my first order from the app

wrong items delivered and some items not delivered at all. - Comment #3513670 - Image #0

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V

Varshini Gowda

from Idukki, Kerala

Aug 19, 2019

I have not received refund amount yet. I ordered 3 products on purplle on 3rd of Aug and cancelled next day. I made prepaid payment through my debit card the amount is rs. 456. Plzz as soon as possible refund my money

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Address: City Mall, L.B.S Marg, Ghatkopar-(w) Mumbai Mumbai City District Maharashtra India - 400 086, 400086

I have ordered 8 products worth rs504. I have paid the money through prepaid money but after sometime the verification failed and already deducted my money from my bank account.. Kindly deliver the items. They first succesfully confrim order but aftersomtime the verification failed message. I am soo dissapointed. Because i am a customer of purplle.com for a long time.

Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Purplle.com Customer Care's response We have understood the query and we need basic details to investigate further such as customer's registered email id, order id or mobile number. So that we can assist you better and provide you with proper resolution.

Purplle.com Complaints & Reviews

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Purplle.com reviews & complaints page 10

order not received since 10 days

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not received the product but showing it was delivered.

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delivery which I've not received after prepaid payment

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delivery problem

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failed verification

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sub:the product show delivered but I have not received any order.

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package not delivered.

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no refund

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hair and skin oils

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order not delivered and showing as delivered

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pathetic service

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return problem

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return and refund

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complaint regarding late delivery of my products

product cancelled

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the delivery person cancelled the order by himself

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items missing

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verification failed

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wrong items delivered and some items not delivered at all.

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verification failed after money deducted

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