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PVR Cinemas Complaints & Reviews

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1.6
Updated: Nov 21, 2025
Complaints 2469
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 8

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C
choco-pie
from Pune, Maharashtra
Aug 16, 2023
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Urgent Refund and Compensation Request for Failed Movie Screening

Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to express my profound disappointment and frustration regarding a recent incident that transpired at your cinema. On [7 july 2023], I had booked advance tickets for the [BAIPAN BHAARI DEVA (MARATHI)] screening at [PVR Pimpri Pune]. However, upon arriving at the venue with great anticipation, I was utterly dismayed to learn that the screening...
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SHILOOJAS A
Aug 15, 2023
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Address: Dakshin kannada Mangalore

It is of no doubt that usually pvr brings the best quality of cinema. But today Mangalore forum mall(15/08/23) at 8.30 am the picture quality for the movie Jailer in audi 1was so poor that I felt like watching a 3d movie without 3d glass. The sound quality was also below average. I felt like my money was looted. I expect a refund of Rs. 580 as a compensation.
Kindly check the quality of screen and sound before your whole quality goes down. Without a refund, no more pvr and no recommendations for pvr
+1 photos
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    Vijb78
    from Ahmedabad, Gujarat
    Aug 15, 2023
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    Just wants to make a complian in respect of PVR acropolis ahmedabd in respect of allow child below 18 years in movie OMG-2 at screen 1 show time 8:10 pm date[protected].
    The manager Mr. Arnab shows his weakness to handle such situation where seen child below 18 years inside the screen.

    Pls do the needful on urgent basis. U can verify with CCTV Camara
    PVR Cinemas customer support has been notified about the posted complaint.
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      R
      Ram asok
      Aug 14, 2023
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      I’ve booked tickets for oppenheimer for the 15 august along with food and drinks which cost about 1.7k. The amount was deducted but did not receive the tickets yet. When we tried to contact the customer service from 6 pm to 8 pm no one picked up and after 10 pm it says customer services can be contacted only from 9 am to 10 pm only.

      There was a message which says that if the amount is deducted tickets will be issued, else it will be refunded.

      Totally unreliable system from PVR, I’ve used many online services, I’ve never had such poor service( either have a reliable system or atleast provide customer service where people can reach out).
      +1 photos
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        V
        Vaibhav9212
        Aug 13, 2023
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        Address: Nanded

        Money is debited from the account but ticket is not showing on the app
        PVR Cinemas customer support has been notified about the posted complaint.
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          R
          [email protected]
          Aug 12, 2023
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          Address: PVR cinemas. Audi 1,the capital mall, nalasopara east, mumbai, 401208

          Unnecessary comments passsing by them seated behind our seats I 12... We can not enjoy our film...
          PVR Cinemas customer support has been notified about the posted complaint.
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            A
            Anitha1103
            from Chennai, Tamil Nadu
            Aug 12, 2023
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            Address: PVR Cinemas Skywalk, Aminjikarai

            Hi today Aug 12, 2023 we came 12.50 show jailer in screen 2 Seat no J10 and J11 in PVR Cinemas Skywalk, Aminjikarai. My baby’s silver bracelet was missing. Please check it and let me know.
            PVR Cinemas customer support has been notified about the posted complaint.
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              R
              rajdeora14
              from Gandhinagar, Gujarat
              Aug 12, 2023
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              Delayed Movie Start Time Complaint

              Address: Suman cinemax sec 11 Gandhinagar

              I hope this message finds you well. I am writing to express my dissatisfaction with the consistent delay in starting movies at your venue. I recently attended a screening on [Date] and noticed a recurring issue that has left me disappointed.

              The advertised movie start time was clearly mentioned as 8:55 AM, but to my frustration, the movie didn’t commence until 9:20 AM. This delay of 25 to 30 minutes has been a recurring problem,...
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              Manish0108
              from Hyderabad, Telangana
              Aug 11, 2023
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              Address: Kukatpally,Hyderabad, Hyderabad, Telangana

              Booked ticket from PVR app for OMG2 money got deducted but ticket didn’t reflect to the app nor I got it anywhere. The payment done from paytm as attached.
              +1 photos
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                B
                BlisT
                from ALLAHABAD, Uttar Pradesh
                Aug 11, 2023
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                I booked a ticket for mission impossible dead reckoning part 1 at PVR Heritage RSL ECR Chennai on 11th August.
                The transaction was successful but I didn't receive any ticket not any refund. I want my money back.

                My contact no. [protected]
                Email I'd: [protected]@gmail.com
                +1 photos
                PVR Cinemas customer support has been notified about the posted complaint.
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                  K
                  Kirants1991
                  from Bengaluru, Karnataka
                  Aug 11, 2023
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                  Address: Hoskote Bangalore, Bangalore, Karnataka

                  On wednesday night at 10:37 pm i have booked tickets for jailer movie (11 august morning 11:45 show) at pvr uptown mall bangalore for two tickets. Transaction got successful i paid through phonepe but in app booking is not reflecting yaar do something.
                  +1 photos
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                    K
                    kritix06
                    Aug 9, 2023
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                    Address: PVR Phoenix Marketcity Velacherry Chennai

                    I am unable to cancel movie tickets that i booked today on 9th Aug for OMG 2 in INOX Luxe in Phoenix Marketcity Velacherry, Chennai. No ticket cancellation option on app and website displays ticket cancellation not availaible for this cinema.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      S
                      Snehamartin
                      Aug 7, 2023
                      Aug 8, 2023
                      This thread was updated on Aug 8, 2023
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                      I booked ticket on 06th of August 2023 for jailer movie on the date of 10th.
                      The amount of ticket costs 1222.70 and I paid the amount and I checked my transaction history and the amount of 1222.70 was deducted twice..
                      Kindly resolve my issue I need my refund back which is taken extra from my account..
                      This is not fair to deduct amount like this i want a valid explanation of my issue and it should be resolved asap!!
                      The ticket was booked in PVR cinemas, forum Mall, kanakapura road, banglore
                      PVR Cinemas customer support has been notified about the posted complaint.
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                      As PvR cinemas has notified my complaint I'm asking you to resolve my issue my refunding my money back that is 1222.70 please!! I need it as soon as possible...
                      The gpay number is [protected] kindly refund my money back
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                        R
                        rahulrooky
                        from coimbatore, Tamil Nadu
                        Aug 7, 2023
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                        Address: Coimbatore

                        Hello team, I booked the ticket for jailer movie for 13/08/23 at 12.45pm show timings when I booked the money got deducted from my bank and i didn't receive the tickets and also it happens frequently kindly i request you to refund my amount of ₹294 which was got deducted from my bank and my pvr cinema ID is [protected]@gmail.com and my mobile number is [protected], please kindly look into this
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          Mrinal Anand
                          from Bokaro Steel City, Jharkhand
                          Aug 7, 2023
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                          I booked two tickets prime for a movie on date 7 August 2023. Money got deducted and no tickets were booked.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            A
                            Ankitak97
                            Aug 7, 2023
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                            Address: Mumbai, Malad

                            I was paying for the tickets at PVR, Malad with patym, my money was debited but the status was "processing". Hence the told me that I will get a refund if it gets debited. I then proceeded by paying with my card. 5 hours later my patym status for this payment is showing completed and my money is debited. I ended up paying twice for the tickets, how do I get my refund?
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              A
                              Apurva261093
                              Aug 6, 2023
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                              Address: Cinemax , City center Nashik

                              I booked 2 recliner seats at Cinemax :City Center, Nashik.
                              On 6th August 2023, 12:15pm show - Rocky and Rani ki Prem kahani- screen 1

                              The seats which we booked are broken, not comfortable at all and also it is stinking.
                              The foam is also coming out of the seat
                              +2 photos
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                R
                                rumela09
                                from Bengaluru, Karnataka
                                Aug 5, 2023
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                                Voucher code is not working and customer service is sitting with it last 3 days.
                                We have received your complaint. We will get back to you shortly. Kindly note your case id :CASE[protected]

                                Customer's Comments:Greetings

                                Thank you for completing your application with GrayQuest.
                                Please find your two movie ticket voucher codes:
                                1) SPPTUGXMDP
                                2) SPURHD34L3

                                These voucher codes can be redeemed while booking movie tickets on PVR website, PVR app as well as in-person at any PVR theatre.

                                Each voucher code is worth INR 400 and is valid until August 14, 2023.

                                Best Regards.
                                Rumela

                                [protected]
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  M
                                  [email protected]
                                  Aug 5, 2023
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                                  Our famous Satyam was always an awesome experience since children, but since a year or two we see no friendly elegance on the counters, not professional, not welcoming, ...
                                  We are paying heavy amounts on eatables but can't see any healthy and better options with kids n also above 40 options are not worth spending on junk always
                                  Coming to seating arrangement not comfortable, if anyone passing we cant move without hurting them n air condconditioner never we see cooling
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    kun@l997
                                    Aug 2, 2023
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                                    Address: Phoenix market city - PVR

                                    PVR cinemas not able to afford ACs electricity bills that's the reason while watching shows their ACs are switched off evetime. Each time we need to reminder them leaving movies to check ACs. This time too i asked the is it on they said yes, after 30 min I told them ACs is off they says some technical issue is going on. Why the Hell you are charging Rs. 250/- for a movie. If they can't afford Phoneix mall rent they can move out from there and start with low sector in a typical local market. Again I faced this issue on 01/08/2023. They were just blaming on each other such a useless staff and owner.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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