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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Dec 28, 2024

Complaints 2454

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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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refund not received and poor response from customer care

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Cost of snacks-popcorn

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Regarding Compulsory food combos with movie tickets

Ticket not booked but amount debited from my account

60 rs tickets not sold in the counter

compulsory selling of food coupon with tickets

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PVR Cinemas reviews & complaints page 8

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Address: Mumbai, Malad

I was paying for the tickets at PVR, Malad with patym, my money was debited but the status was "processing". Hence the told me that I will get a refund if it gets debited. I then proceeded by paying with my card. 5 hours later my patym status for this payment is showing completed and my money is debited. I ended up paying twice for the tickets, how do I get my refund?...

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Address: Cinemax , City center Nashik

I booked 2 recliner seats at Cinemax :City Center, Nashik.
On 6th August 2023, 12:15pm show - Rocky and Rani ki Prem kahani- screen 1

The seats which we booked are broken, not comfortable at all and also it is stinking.
The foam is also coming out of the seat...

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Voucher code is not working and customer service is sitting with it last 3 days.
We have received your complaint. We will get back to you shortly. Kindly note your case id :CASE[protected]

Customer's Comments:Greetings

Thank you for completing your application with GrayQuest.
Please find your two movie ticket voucher codes:
1) SPPTUGXMDP
2) SPURHD34L3

These voucher codes...

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Our famous Satyam was always an awesome experience since children, but since a year or two we see no friendly elegance on the counters, not professional, not welcoming, ...
We are paying heavy amounts on eatables but can't see any healthy and better options with kids n also above 40 options are not worth spending on junk always
Coming to seating arrangement not comfortable, if anyone passing we cant move without hurting them...

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Address: Phoenix market city - PVR

PVR cinemas not able to afford ACs electricity bills that's the reason while watching shows their ACs are switched off evetime. Each time we need to reminder them leaving movies to check ACs. This time too i asked the is it on they said yes, after 30 min I told them ACs is off they says some technical issue is going on. Why the Hell you are charging Rs. 250/- for a movie. If they can't afford Phoneix mall rent they can move out from there...

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They had put offer on board of Rs 849 for one large popcorn one large Pepsi one plate nacho, one chocolate cake slice and burger, when went to counter that they cannot give us and then asked why board is displayed when asked immediately they removed it and then the manager came and was rude to us (we were 3 ladies) he does not know how to speak to customers...

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I booked tickets from PVR app on 28th July 2023, 12.59Pm. My money got deducted but no tickets where booked...

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Amount got debited from my account but tickets not booked.
Kindly refund the amount asap in order to book with other tickets....

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Address: Coimbatore

Hi Team,

I have recently booked 2 tickets in PVR Brookfield, coimbatore. I have completed my payment. Ticket has not been received after successful payment. Kindly share ticket or cancel them pls update ASAP as the show will be in evening!...

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Address: 4VV3+2WH, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a distressing incident during my visit to PVR Cinema Kota today, [Date]. I had purchased a ticket for the movie screening at Screen 1 and was assigned seat Q14 for the showtime at 7.45 pm.

However, during the course of the movie, I realized that I had lost my wallet. The loss of my wallet has caused me significant inconvenience...

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Technical Error I booked Tickets for four in PVR Aerohub for today but technical error happened later it got refreshed n booking was successful... But after we reaching theatre they said the tickets was of yesterday ... My family was totally disappointed we came back n watched the movie in Forum Mall chennai... I need a refund... I lost my money and moreover family totally upset....

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Sir

I did not get pvr points for the past bookings my mobile Number is [protected]...they can check my bookings and see how many bookings I have done...

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I did a transaction of 486.64 at 11:04 am on July 29 2023 to PVR CINEMAS where my amount got taken but the ticket wasn’t booked. The ticket was for 30th July. I’ve attached the respective screenshots...

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I booked for tickets at PVR Cinemas at VR Mall Anna Nagar Chennai and paid Rs 473.40 through google pay, my account was debited and payment made, but I did not get confirmation nor the tickets. I called PVR Cinemas customer care mum several times but they said that all customer care executives were busy, I need the refund...

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I paid for 2 tickets for a movie at PVR cinemas at VR mall Chennai, and paid Rs.473.40 via Google Pay, and the amount is debited from my account and received by PVR Cinemas. I however did not get any confirmation nor did I get any tickets. I tried calling their customer care number several times but always an automated voice message said all executives are busy . I want the refund or tickets....

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Website: PVR CINEMAS

No refund recieved for bad transaction of ₹1494 tickets ( oppenheimer)...

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Address: No. 7/9, Providence Mall, Puducherry, 605001

I have bought Regular popcorn on PVR Pondicherry on Saturday around 4.30 pm, I have paid through axis bank scan app for 120 rs and 100 rs coupon, My transaction is successfull but receiver side money not received again I have paid through one of the Salesperson Gpay scanner. I Have attached the screeshots of two transaction, please review it and refund my money immediately...

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Dear PVR, I booked a ticket yesterday for Oppenheimer movie but first transaction got failed (Error message as lost in space) I want my money back around 386 rupees ASAP.
Date is 23/07/2023.Please automate these reversals to continue our's patronage with you.

Movie show time 8:45 pm
At Bhopal aura mall...

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I went yesterday evening 22nd July 2023 for watching Oppenheimer with my family to PVR Acropolis Ahmedabad.

During interval we ordered a medium cheese popcorn tub. We tasted it and found it very salty. We went to get the popcorn exchanged. When we told him about changing our popcorn he immediately agreed but he threw our large tub to the unused salty popcorn into the Dustin. Seeing this we felt very bad of soo much food going...

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Address: Chennai tamilnadu

I Booked barbie 2023 at PVR official App.The theater I booked is ampa nelson Manickam road.while payment the payment I got a call so I answered it after 5 minutes I completed the payment and the money was debited when the gpay page redirected me to the PVR app there I saw count down and it automatically cancelled the page and redirected into the home page .I have no tickets and my money has been debited....

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