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PVR Cinemas Complaints & Reviews

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Updated: Dec 8, 2025
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PVR Cinemas reviews & complaints page 8

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H
Heena banga
Aug 19, 2023
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This is regarding the captioned transaction, whereby I revert to inform you that I had paid an amount of Rs. 883.28 on 19.08.2023 made by the name of Heena Banga for buying the 3 ticket for the movie show gadar 2 at PVR cinemas naraina, New Delhi, for 4:10 show.

Payment has been made by google pay UPI I’d heenabanga.[protected]@okhdfcbank and was duly deducted from the account but unfortunately the ticket has not been generated on the app.

Further, to inform you that there is no resolution for any grievances faced by customer who are booking through your app. I highly appreciate that being one of the leading cinemas brand, the digitisation process should totally be in complaint with the applicable laws giving ample opportunities for the user to register their grievances.
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    Praveen's
    from Delhi, Delhi
    Aug 18, 2023
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    Movie tickets not booked even after making the payment. The payment made for 4 tickets of movie Gadar 2 at PVR Vegas Mall for 1155 hrs/[protected] show but the booking not done and did not receive the tickets for same on my e-mail ID.
    PVR Cinemas customer support has been notified about the posted complaint.
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      G
      Gayathri2808
      from Coimbatore, Tamil Nadu
      Aug 17, 2023
      Aug 17, 2023
      This thread was updated on Aug 17, 2023
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      Ticket amount debited but ticket details has not come.
      BookDate[protected]
      Time-12:55pm
      Movie:Jailer

      Booked ticket thru pvrofficial site
      PVR Cinemas customer support has been notified about the posted complaint.
      Please find the attached

      Pvr cinemas-Ticket amount debited but ticket details has not come. - Comment #4119637 - Image #0
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        A
        AvinashAnand07
        Aug 17, 2023
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        I'm writing my concern to inform that we have booked 2 tickets on August 6th in PVR cinemas APP after my UPI payment there are no tickets showing in PVR cinemas, called the customer care and they were not answering the call from 6pm to 10pm

        when finally i was able to able to reach customer care, previously they informed that the money will be refunded within 7 to 8 days, it's been 11 days now and there is no refund initiated from PVR cinemas, dropped an email to PVR regarding the same - there was no response.

        while reaching out to customer care after 12 days, there is no proper resolution as the agent is disconnecting the call saying we will call u Back!
        No calls came from PVR end till date and the no proper update for money refund.
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          R
          Riyaverma0045
          from Lucknow, Uttar Pradesh
          Aug 16, 2023
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          I want to PVR for watching OMG 2. Acc. to recent Govt orders, the food price is reduced by 40%, it came down to 99rs for combo. I asked the employee for the combo. She refused, she said that as it is 15th August, today the offer is not valid. I asked why? Today is a special day how come you are saying like this? She said let me call my manager. The manager arrived, he explained that for 15th Aug, we are not giving this combo, rest of the days, the offer is acceptable. I said again the same thing, as to why you are refusing. He said that the management has decided not to give offers for 15th Aug. I was already late for the movie, so, I left the lobby, and went for the movie. But I am very disappointed with this.
          PVR Cinemas customer support has been notified about the posted complaint.
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            C
            choco-pie
            from Pune, Maharashtra
            Aug 16, 2023
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            Urgent Refund and Compensation Request for Failed Movie Screening

            Dear PVR Cinemas Customer Service,

            I hope this message finds you well. I am writing to express my profound disappointment and frustration regarding a recent incident that transpired at your cinema. On [7 july 2023], I had booked advance tickets for the [BAIPAN BHAARI DEVA (MARATHI)] screening at [PVR Pimpri Pune]. However, upon arriving at the venue with great anticipation, I was utterly dismayed to learn that the screening...
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            S
            SHILOOJAS A
            Aug 15, 2023
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            Address: Dakshin kannada Mangalore

            It is of no doubt that usually pvr brings the best quality of cinema. But today Mangalore forum mall(15/08/23) at 8.30 am the picture quality for the movie Jailer in audi 1was so poor that I felt like watching a 3d movie without 3d glass. The sound quality was also below average. I felt like my money was looted. I expect a refund of Rs. 580 as a compensation.
            Kindly check the quality of screen and sound before your whole quality goes down. Without a refund, no more pvr and no recommendations for pvr
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              V
              Vijb78
              from Ahmedabad, Gujarat
              Aug 15, 2023
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              Just wants to make a complian in respect of PVR acropolis ahmedabd in respect of allow child below 18 years in movie OMG-2 at screen 1 show time 8:10 pm date[protected].
              The manager Mr. Arnab shows his weakness to handle such situation where seen child below 18 years inside the screen.

              Pls do the needful on urgent basis. U can verify with CCTV Camara
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                R
                Ram asok
                Aug 14, 2023
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                I’ve booked tickets for oppenheimer for the 15 august along with food and drinks which cost about 1.7k. The amount was deducted but did not receive the tickets yet. When we tried to contact the customer service from 6 pm to 8 pm no one picked up and after 10 pm it says customer services can be contacted only from 9 am to 10 pm only.

                There was a message which says that if the amount is deducted tickets will be issued, else it will be refunded.

                Totally unreliable system from PVR, I’ve used many online services, I’ve never had such poor service( either have a reliable system or atleast provide customer service where people can reach out).
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                  V
                  Vaibhav9212
                  Aug 13, 2023
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                  Address: Nanded

                  Money is debited from the account but ticket is not showing on the app
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    R
                    Aug 12, 2023
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                    Address: PVR cinemas. Audi 1,the capital mall, nalasopara east, mumbai, 401208

                    Unnecessary comments passsing by them seated behind our seats I 12... We can not enjoy our film...
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      A
                      Anitha1103
                      from Chennai, Tamil Nadu
                      Aug 12, 2023
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                      Address: PVR Cinemas Skywalk, Aminjikarai

                      Hi today Aug 12, 2023 we came 12.50 show jailer in screen 2 Seat no J10 and J11 in PVR Cinemas Skywalk, Aminjikarai. My baby’s silver bracelet was missing. Please check it and let me know.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        R
                        rajdeora14
                        from Gandhinagar, Gujarat
                        Aug 12, 2023
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                        Delayed Movie Start Time Complaint

                        Address: Suman cinemax sec 11 Gandhinagar

                        I hope this message finds you well. I am writing to express my dissatisfaction with the consistent delay in starting movies at your venue. I recently attended a screening on [Date] and noticed a recurring issue that has left me disappointed.

                        The advertised movie start time was clearly mentioned as 8:55 AM, but to my frustration, the movie didn’t commence until 9:20 AM. This delay of 25 to 30 minutes has been a recurring problem,...
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                        Manish0108
                        from Hyderabad, Telangana
                        Aug 11, 2023
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                        Address: Kukatpally,Hyderabad, Hyderabad, Telangana

                        Booked ticket from PVR app for OMG2 money got deducted but ticket didn’t reflect to the app nor I got it anywhere. The payment done from paytm as attached.
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                          BlisT
                          from ALLAHABAD, Uttar Pradesh
                          Aug 11, 2023
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                          I booked a ticket for mission impossible dead reckoning part 1 at PVR Heritage RSL ECR Chennai on 11th August.
                          The transaction was successful but I didn't receive any ticket not any refund. I want my money back.

                          My contact no. [protected]
                          Email I'd: [protected]@gmail.com
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                            Kirants1991
                            from Bengaluru, Karnataka
                            Aug 11, 2023
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                            Address: Hoskote Bangalore, Bangalore, Karnataka

                            On wednesday night at 10:37 pm i have booked tickets for jailer movie (11 august morning 11:45 show) at pvr uptown mall bangalore for two tickets. Transaction got successful i paid through phonepe but in app booking is not reflecting yaar do something.
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                              kritix06
                              Aug 9, 2023
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                              Address: PVR Phoenix Marketcity Velacherry Chennai

                              I am unable to cancel movie tickets that i booked today on 9th Aug for OMG 2 in INOX Luxe in Phoenix Marketcity Velacherry, Chennai. No ticket cancellation option on app and website displays ticket cancellation not availaible for this cinema.
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                S
                                Snehamartin
                                Aug 7, 2023
                                Aug 8, 2023
                                This thread was updated on Aug 8, 2023
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                                I booked ticket on 06th of August 2023 for jailer movie on the date of 10th.
                                The amount of ticket costs 1222.70 and I paid the amount and I checked my transaction history and the amount of 1222.70 was deducted twice..
                                Kindly resolve my issue I need my refund back which is taken extra from my account..
                                This is not fair to deduct amount like this i want a valid explanation of my issue and it should be resolved asap!!
                                The ticket was booked in PVR cinemas, forum Mall, kanakapura road, banglore
                                PVR Cinemas customer support has been notified about the posted complaint.
                                As PvR cinemas has notified my complaint I'm asking you to resolve my issue my refunding my money back that is 1222.70 please!! I need it as soon as possible...
                                The gpay number is [protected] kindly refund my money back
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                                  rahulrooky
                                  from coimbatore, Tamil Nadu
                                  Aug 7, 2023
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                                  Address: Coimbatore

                                  Hello team, I booked the ticket for jailer movie for 13/08/23 at 12.45pm show timings when I booked the money got deducted from my bank and i didn't receive the tickets and also it happens frequently kindly i request you to refund my amount of ₹294 which was got deducted from my bank and my pvr cinema ID is [protected]@gmail.com and my mobile number is [protected], please kindly look into this
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                                    Mrinal Anand
                                    from Bokaro Steel City, Jharkhand
                                    Aug 7, 2023
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                                    I booked two tickets prime for a movie on date 7 August 2023. Money got deducted and no tickets were booked.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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