PVR Cinemas Complaints & Reviews

Recently we went for a night show 7:50 pm movie Jawan, in pvr mani square mall. And I was surprised to see that they showed 25-30 minutes ads before the movie and 25-30 minutes ad during interval, which is simply a joke and taking customers for granted. For a 2.5 hours movie we had to sit 3.5 hours that too at late night, not only does it ruin the movie experience and wastes time, but also it ads to the fact that users get super hungry and are forced to buy overpriced popcorn since they also don't allow outside food.

Thankfully I will never visit any PVR malls because i dont want to pay Premium price for commercials I don't want to see, better to wait for ott release

Bharatiya mall hennur main road the show was suppose to start at 6.10pm but this 6.15pm the staffs were cleaning and then advertisements after 6.40pm the show started... very pathetic...people were reco recording the movie in their mobile phones.women harrasment also happens in this mall.

I booked two tickets for Jawan and paid ₹1122 via bank! The transaction is complete but in the PVR app No booking is showing even the seats I bought are showing available!! With how horrible and scamming this really is, I hope the app gets shut! I saw so many complaints! What a horrible experience! Please help me get a refund

This is regarding washroom status at PVR, Udaipur, Rajasthan. I am here for movie JAWAN on date 10 September 2023 at 7.05 pm. Ladies Washroom was so dirty, there was water all over floor. Some washroom was out of service and som over occupied. People were crowding the place all over, available washroom was very less. And Available ones were also not clean. I was not able to use the washroom in the break because of that.

I had been charged wrongly against below transaction which was not done by me.
Merchant Name: PVR VATIKA INDIA GURGAON
Merchant ID No. [protected]
Transaction ID : [protected]
Transaction amount: INR 1498.50
Transaction date: 31, July, 2023

Please note that I did not use my AMEX card at any of PVR cinemas. Even I didn't get the OTP on my mobile for this wrong transaction. Firstly, I informed to my card merchant, AMEX and they suggested me to directly contact with PVR support as this was been charged by PVR Gurgaon.

I wrote an email to [protected]@pvrcinemas.com but I don't get any resolution yet. If you could please intervene and help me here? Thanks

I booked 2 tickets for Jawan. just 15 min ago. my payment was done but the ticket was not confirmed. Please give me my refund.

Watching the nun in Singapore mall lucknow, the print is extremely shady in dark, complete hazyness of red. Blacks not clear. 4-5 people complained but the manager was like sir ye interior ki reflection se ho rha hai koi aur complaint nahi kar raha and arguing inside the movie hall and causing a nuisance for. Other customers
Date 9th aug 2023, 5.15 show

PVR hope we are paying for the movie instead of the 30 mins add before the show. The show time was 4.05 Pm and it’s 4.35 Pm the show hasn’t started.
Wasted my 30 mins. Time is precious for me everyone. How do you justify this?

I have booked Ticket, done payment. But Ticket is not confirmed. I didn't recieve ticket in mail or whatsapp . the ticket is not shown in my bookings. I need confirmation or please give me refund.

Arman shaikh staff very rude and arogant behavior

I booked my ticket of 4 people for the movie JAWAN of the date 8th September 2023 for the show of 7:20p.m . I paid the money online and the money got deducted from my account but i haven't received any messages or mails regarding the tickets. I want my tickets confirmed or if not, then please refund my money ASAP

Please note that A rated movie trailors are being shown to viewers who are going for UA movies at PVR elante Mall Chandigarh.

A case in point was when we went as a family for viewing Wes Anderson movie Asteroid City and the trailer of A rated horror movie -the exorcist was carelessly shown with highly disturbing images while there were children in the theatre . This is highly irresponsible.

Hi team
I had booked tickets for PVR. Cinema Phoenix (Parel.) on 26 August 2023. I had booked handicap seats, but when I reach the Audie six, they were no handicap seats. Even after complaining to the manager at the theatre the person laughed and inform me that these are the only seats which PVR provides for handicap. This is a complete miss information provided while booking tickets on the website, it was really inconvenient how the manager and the management decided not to help a handicap person. I am writing this complain so that some action and some resolution is provided my seat number was C 1617 and 18. Kindly call me on my mobile number[protected]

Dear sir,
Today I went with my family to book 3 tickets to movie Gadar 2 for 10.30pm show. I was there at the ticket counter at 6.30pm to purchase the ticket. Since the H row was empty when I saw it physical there at the counter, i asked for H9, H10, H11 seat. They dined me the ticket and asked me to take tickets at the front rows near the screen. Paying my hard-earned money why is that I should sit at places where the counter boy issues. Is it not my basic right to enjoy the movie at the seat which we enjoy paying my money. I am spending my money on PvR facilities. Coming 3 hours earlier we are denied the seat which we want and want us take some other seat. On requesting to see the manager, the manager came and told me that that row will be issued only 20 minutes earlier to the show. My question is a person who is coming 3 hours earlier to buy the ticket is denied and for the person who comes 20 minutes earlier gets the seat which has better view. How fair is it from PVR. If that is the service PVR is providing please display the same that the top 3rd row tickets will be issued only 20 minutes before. They made me wait at the counter for 30 minutes for this whole process . Please go through your cc cameras to verify. Finally disappointed by the attitude at the counter I left without buying the ticket. If the tickets were booked by some else for the H row, I will not be asking about it, but keeping it free and denying it a customer who is regular is PVR is very unfair. When I spen my hard earned money and seat is available and instead of issuing the ticket you ask us to sit somewhere else. You are cheating a local customer.

Didn't receive any privilege points for past 3 to 4 booking and food around Rs 3000 can check it up with my mobile number also [protected]

Vijaya forum mall, audi 9, screen the sound control is very poor,
very loud and damaging the ears,
the regular check on sound quality is necessary, else damaging the ears,

Quality check is necessary often, which is lacking, may be increase in business, but sustainability is important.

S Abdul

Hi yesterday 21.8.23 I have booked show in pvr Palazzo forum Mall 3.50pm show for jailer.. Interval time we bought popcorn, coca cola n roll... We had .. next day morning myself and my husband both got ulergy inside mouth... Inside lip and mouth everything become reddish... We came to know food ulergy which we had in Palazzo... After that we didn't eat anywhere... Kindly take action...

On the 1st August, 2023, We went to watch the Movie "Lets Get Married" at the Koramangala Nexus Mall PVR cinemas Bengaluru 6.35PM Show. We bought two tickets at the box office counter. We were asked to pay using UPI as their card machine was not working. When attempting to pay using Banks's UPI (Bank of India) the transaction was successful from our end, but the box office counter person said that they did not receive it and we were informed to pay once again. And this time the payment was done using ICICI UPI and the payment went successful. Since there were two debit done, we were informed that the first transaction would be reserved automatically, if not we were given a number of the local PVR cinemas person. We have been following up ever since and have raised a support incident by writing to [protected]@pvrcinemas.com and we have only been getting the updated that they are working on it but it has been nearly 20 days since the incident occurred and we have not got the money back. And the Customer support number keeps getting disconnected and they don't even call back if the call is disconnected. The ticket cost was 380 and we were asked to pay this twice. And haven't received the reversed amount yet.

On 12 th August we have booked ticket no. Prime c13, 14, 15, 16 for 6.55 P.M show in PVR Aero Hub chennai for the Movie DD returns at AUDI 01. I paid Rs. 550/- through Paytm for Food from food court transaction Id:[protected] Order ID TN[protected], but the sale person told we didnt receive the amount and insisted to pay again. So told the amount will be refunded within 7 days. So i Paid Rs. 550/- again. And he given a number to contact [protected] for payment. But so far amount not refunded. Contacted many times but so far not refunded. Please do the needfull.

They put a banner mentioning that samosa is available for 99 rs and then when I ordered that, They said 99 rs offer samosa is stock out, 150 rs samosa is available.
After that I took permission of the staff, And asked them to say this on record. Everyone denied the same. Also, The Manager on Duty Snatched my mobile phone, behaved violently, grabbed my hand, Started
recording videos of my 2 female friends WITHOUT THEIR CONSENT. He behaved like a goon. I did not wanted to disturb others so did not create a scene there. Will drag them to court for defamation, violence, service deficiency, cheating and ofcourse mental harrasment.