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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

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Updated: Feb 17, 2025

Complaints 2463

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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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Cost of snacks-popcorn

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Ticket not booked but amount debited from my account

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PVR Cinemas reviews & complaints page 7

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Hi team
I had booked tickets for PVR. Cinema Phoenix (Parel.) on 26 August 2023. I had booked handicap seats, but when I reach the Audie six, they were no handicap seats. Even after complaining to the manager at the theatre the person laughed and inform me that these are the only seats which PVR provides for handicap. This is a complete miss information provided while booking tickets on the website, it was really inconvenient how the...

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Address: Mysore

Dear sir,
Today I went with my family to book 3 tickets to movie Gadar 2 for 10.30pm show. I was there at the ticket counter at 6.30pm to purchase the ticket. Since the H row was empty when I saw it physical there at the counter, i asked for H9, H10, H11 seat. They dined me the ticket and asked me to take tickets at the front rows near the screen. Paying my hard-earned money why is that I should sit at places where the counter boy...

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Didn't receive any privilege points for past 3 to 4 booking and food around Rs 3000 can check it up with my mobile number also [protected]...

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Address: Chennai

Vijaya forum mall, audi 9, screen the sound control is very poor,
very loud and damaging the ears,
the regular check on sound quality is necessary, else damaging the ears,

Quality check is necessary often, which is lacking, may be increase in business, but sustainability is important.

S Abdul...

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Address: Arumbakkam

Hi yesterday 21.8.23 I have booked show in pvr Palazzo forum Mall 3.50pm show for jailer.. Interval time we bought popcorn, coca cola n roll... We had .. next day morning myself and my husband both got ulergy inside mouth... Inside lip and mouth everything become reddish... We came to know food ulergy which we had in Palazzo... After that we didn't eat anywhere... Kindly take action......

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On the 1st August, 2023, We went to watch the Movie "Lets Get Married" at the Koramangala Nexus Mall PVR cinemas Bengaluru 6.35PM Show. We bought two tickets at the box office counter. We were asked to pay using UPI as their card machine was not working. When attempting to pay using Banks's UPI (Bank of India) the transaction was successful from our end, but the box office counter person said that they did not receive it and we were informed...

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Address: No.23, Chandrabass nagar,tambaram, chennai

On 12 th August we have booked ticket no. Prime c13, 14, 15, 16 for 6.55 P.M show in PVR Aero Hub chennai for the Movie DD returns at AUDI 01. I paid Rs. 550/- through Paytm for Food from food court transaction Id:[protected] Order ID TN[protected], but the sale person told we didnt receive the amount and insisted to pay again. So told the amount will be refunded within 7 days. So i Paid Rs. 550/- again. And he given a number to contact...

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Address: PVR RAHUL RAJ SURAT, HO:- GURUGRAM

They put a banner mentioning that samosa is available for 99 rs and then when I ordered that, They said 99 rs offer samosa is stock out, 150 rs samosa is available.
After that I took permission of the staff, And asked them to say this on record. Everyone denied the same. Also, The Manager on Duty Snatched my mobile phone, behaved violently, grabbed my hand, Started
recording videos of my 2 female friends WITHOUT THEIR CONSENT....

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I have gone to watch the Gadar 2 movie at PVR icon in The Phonenix Palladium mall of lower parel Mumbai on 21st of August at show time 11.30 and selected the classic seats of price around 120 rupees and then after the show finished they caught me without any reason and started threatening me that i have watch the movie without proper tickets so now I have to.pay rupees 350 of the next show of the movie i am underage boy they started abusing...

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This is regarding the captioned transaction, whereby I revert to inform you that I had paid an amount of Rs. 883.28 on 19.08.2023 made by the name of Heena Banga for buying the 3 ticket for the movie show gadar 2 at PVR cinemas naraina, New Delhi, for 4:10 show.

Payment has been made by google pay UPI I’d heenabanga.[protected]@okhdfcbank and was duly deducted from the account but unfortunately the ticket has not been generated...

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Movie tickets not booked even after making the payment. The payment made for 4 tickets of movie Gadar 2 at PVR Vegas Mall for 1155 hrs/[protected] show but the booking not done and did not receive the tickets for same on my e-mail ID....

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Ticket amount debited but ticket details has not come.
BookDate[protected]
Time-12:55pm
Movie:Jailer

Booked ticket thru pvrofficial site...

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I'm writing my concern to inform that we have booked 2 tickets on August 6th in PVR cinemas APP after my UPI payment there are no tickets showing in PVR cinemas, called the customer care and they were not answering the call from 6pm to 10pm

when finally i was able to able to reach customer care, previously they informed that the money will be refunded within 7 to 8 days, it's been 11 days now and there is no refund initiated...

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I want to PVR for watching OMG 2. Acc. to recent Govt orders, the food price is reduced by 40%, it came down to 99rs for combo. I asked the employee for the combo. She refused, she said that as it is 15th August, today the offer is not valid. I asked why? Today is a special day how come you are saying like this? She said let me call my manager. The manager arrived, he explained that for 15th Aug, we are not giving this combo, rest of the...

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Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to express my profound disappointment and frustration regarding a recent incident that transpired at your cinema. On [7 july 2023], I had booked advance tickets for the [BAIPAN BHAARI DEVA (MARATHI)] screening at [PVR Pimpri Pune]. However, upon arriving at the venue with great anticipation, I was utterly dismayed to learn that the screening...

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Address: Dakshin kannada Mangalore

It is of no doubt that usually pvr brings the best quality of cinema. But today Mangalore forum mall(15/08/23) at 8.30 am the picture quality for the movie Jailer in audi 1was so poor that I felt like watching a 3d movie without 3d glass. The sound quality was also below average. I felt like my money was looted. I expect a refund of Rs. 580 as a compensation.
Kindly check the quality of screen and sound before your whole quality goes...

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Just wants to make a complian in respect of PVR acropolis ahmedabd in respect of allow child below 18 years in movie OMG-2 at screen 1 show time 8:10 pm date[protected].
The manager Mr. Arnab shows his weakness to handle such situation where seen child below 18 years inside the screen.

Pls do the needful on urgent basis. U can verify with CCTV Camara...

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I’ve booked tickets for oppenheimer for the 15 august along with food and drinks which cost about 1.7k. The amount was deducted but did not receive the tickets yet. When we tried to contact the customer service from 6 pm to 8 pm no one picked up and after 10 pm it says customer services can be contacted only from 9 am to 10 pm only.

There was a message which says that if the amount is deducted tickets will be issued, else...

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Address: Nanded

Money is debited from the account but ticket is not showing on the app...

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Address: PVR cinemas. Audi 1,the capital mall, nalasopara east, mumbai, 401208

Unnecessary comments passsing by them seated behind our seats I 12... We can not enjoy our film......

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