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PVR Cinemas Complaints & Reviews

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1.6
Updated: Apr 19, 2026
Complaints 2488
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791
Unresolved
1697
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 6

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Y
Yash3313
from Gurgaon, Haryana
May 16, 2018
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movie ticket cancellation/refund

Address: New Delhi, Delhi, 110017
Website: pvrcinemas.com

I tried to book 1 ticket of deadpool 2 (2d) for 18 may, 6:20 pm, 2018 at pvr select city walk imax, delhi. I have mistakenly booked it on c (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please cancel the tickets and refund the money to epaylater payment method. Please help me out with this issue.

The transaction was done via epaylater.
I have already...
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kartikey katariya
from Noida, Uttar Pradesh
May 11, 2018
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wrong tickets booked

Address: Ghaziabad, Uttar Pradesh, 201010
Website: www.pvrcinemas.com

We have booked three tickets for avengers infinity war for 12 may via the pvr cinemas application on 11 may. The tickets booked were shown to be of a wrong cinema ie. Pvr naraina instead of pvr edm. We wanted to go to pvr edm, pvr naraina is very far from my residence and was not my intention to book the tickets at naraina. We dont know what to do, whom to contact. Please help us so as to resolve the issue.
Please contact us and resolve...
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punit1255
from Patna, Bihar
Apr 14, 2018
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requested the manager to please sell my tickets below who promised me to do so i saw the movie today at b6 & 7.

Address: New Delhi, Delhi, 110017

I had seen the movie today and requested the manager to please sell my tickets below who promised me to do so i saw the movie today at b6 & 7.
On 14-apr-2018, at 7:09 am, feedback wrote:

Thank you for choosing pvr cinemas
Dear punit kumar,
Your seats have been successfully booked through pvr cinemas website.

Pvr select city walk delhi
Hindi, (U)
(Atmos) october
br...
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Dekka0
from Dhamtari, Chhattisgarh
Feb 9, 2018
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about the policies for baggage counter

Address: Bilaspur, Chhattisgarh, 495001

We went to pvr in magneto today. We went straight after college to the mall so we have our laptop bags with us. They have baggage counter but did not take any laptop bags and do not allow to take inside. Then we asked where can we keep our bg safe, they said - "ye aapki problem hai". How is having laptop along is our problem. This is the way customers are treated by pvr, or this means we should not watch movies if we have laptop bags and...
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N
nagaraju.manupuri
from Hyderabad, Telangana
Dec 24, 2017
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valuable things are not allowed inside pvr cinemas

I went pvr cinemas hyderabad this friday from my office. So, i had laptop and other valuable things with me. My laptop and other valuable to things were not allowed. Neither i was able to cancel the ticket nor i was allowed to take my laptop. I didnt understand when mobile is allowed why laptop is not allowed?
I was told to put laptop in baggage counter. And i dont wanted to do the same as it is my office laptop and it has lot of confidential...
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S
sharanyaa
from Attingal, Kerala
Oct 26, 2017
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movie tickets cancellation

Address: Chennai, Tamil Nadu, 600088
Website: PVR Cinema App

Hi team,

I tried to book 8 tickets for 28 oct 2017 at velachery pvr. I have mistakenly booked it on c (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel or move those tickets to back rows. Still there are nearly 7 empty rows from last. Please help me out with this issue...
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beprasanna
from Madurai, Tamil Nadu
Oct 3, 2017
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baby food not allowed inside.

Address: Chennai, Tamil Nadu, 600100

Hi,

We went to pvr velachery on 29th sept 2017 3:30 pm show (Movi: spider). We went with 3 kids in the age of 1.5yrs, 3.5 yrs and 4.5 yrs. So we took, water bottle and some baby food. Even after we informed its contain only baby food, without some sense they ask us to open the box and show. Yes, we did too.
But still they argue with us to not take it and only biscuits only will be allowed inside. If only biscuits are...
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Sovit Ray
from Bengaluru, Karnataka
Aug 10, 2017
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ticket date change facility.

Address: Bangalore Urban, Karnataka, 560037

I have booked one ticket for toilet ek prem katha. I wanted that ticket for saturday but by mistake it got booked for friday. I called customer care regarding this issue, they said its not possible. So it would be better if you could provide ticket rescheduling facility . I just wanted rescheduling. I dont want refund. It will not be a loss also for you...
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Sonu Purshottam
from Noida, Uttar Pradesh
Jul 22, 2017
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wallet lost and found by staf but denying to return.

Address: 122002

Hello team,

16th july i have watched move jagga jasoos at 10:30pm in pvr mfg metropolitan. Where i have lost my wallet in the theater. After 3 days wednesday got a called from pvr mgf center and told me that your wallet is with me so kindly collect your wallet. I told him that now i am in office so i will be come in evening. After that i have reached pvr mgf center and told bag collecter person my story and asked him to return...
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nikhiljames
from Mumbai, Maharashtra
Jul 16, 2017
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overcharging price for 650 ml pepsi

Address: Mumbai City, Maharashtra, 400049

Pvr cinema at phoenix market city near lbs marg, kurla west charged us rs200/- for 650 ml pepsi on 14th july 2017. Normally 650 ml pepsi is priced at rs25-30/-. Charging rs200/- is approx 10 times at pvr. It is insane and unethical to charge so much price which is jacked up 10 times.
Both on bill as well as paper cup, no where quantity is mentioned. When enquired from manager, mr suraj said it's 650 ml but due to gst, qty is not mentioned.br...
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Anca Verma
from Delhi, Delhi
Jul 3, 2017
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Camera not allowed inside

Address: New Delhi, Delhi, 110070
Website: www.pvrcinemas.com

Today my wife and I who are regular movie goers to PVR Director's cut Vasant Kunj, New Delhi, where tickets are Rs.2, 000 per person per show on a Sunday were rudely asked by the security staff not to enter with our Sony camera. They said it is against cinema theater rules as these rules are imposed by Govt of India blah blah...due to piracy issues. We tried to reason with these rude security staff that these days all phones have cameras...
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KIRAN TAMBE
from Mumbai, Maharashtra
May 1, 2017
Apr 4, 2024
This thread was updated on Apr 4, 2024
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No option to cancel booked ticket in PVR Official App and no response from Customer care

Address: Thane, Maharashtra, 400612
Website: www.pvrcinemas.com

Dear Sir,

Throught your official PVR app I booked ticket of bahubali 2 and selected location PVR Cinemas at Xrbia Mall - Dombivli, I dont know how after payment i have got Sms stating that Ticket Has been booked successfully but the location changed and location is Cinemax Mira Road, I checked option to cancel booked ticket but it is not available on Your Official App then I tried to contact customer care number i.e.: [protected],...
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J
jayanthankasi
from Madhipura, Bihar
Apr 30, 2017
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Ticket not booked but amount debited from my account

Address: Bokaro, Jharkhand
Website: PVR cinemas

I try to book the ticket for bahuballi 2 in pvr cinemas mobile app on 27th april, while doing the booking the amount is deducted but ticket not confirmed, and again tried and happen same thing. So i lost 273*2=546 rs. Then i compliant to customer service also and they said the amount will get credit within 48 hrs but still not credicted after 3 days....
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S
sarang dalal
from Mumbai, Maharashtra
Apr 27, 2017
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Unable to use pvr valid m-coupon code

Address: Pune, Maharashtra, 411017
Website: www.pvrcinemas.com

Dear team,

I have pvr m-coupens with me and when i tried to book pvr cinema for date 29 april 17 - saturday show @ pvr pimpri pune location and tried to apply one of my m-coupen code which i have then system shows message like "this code has been expired" even though the code is in valid date period.

Second thing is that, when i tried to apply on day - before (I. E. Friday) for same pune location booking same...
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consuumer9812912989
from Hyderabad, Telangana
Mar 5, 2017
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Allowing kids under 18 years to A rated film.

Address: Hyderabad, Andhra Pradesh, 500034
Website: www.pvrcinemas.com

This is a complaint against the pvr cinemas (Rk cineplex) located in banjara hills, hyderabad. We went to the logan movie (English) on 3rd march 2017 11:00 pm show. The film was certified as a rated movie which is intended for mature audiences above 18 years of age. We saw many kids under 18 yrs with their parents inside the cinema hall watching the movie. The management is allowing kids to the a rated movie without proper checking. Please...
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Sujith Kumar T J
from Bengaluru, Karnataka
Feb 17, 2017
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Poor Audio

Address: 682024

Hi.. I hv been PVR from Bangalore and Delhi days.. well I had a very unpleasant experience at PVR Kochi, which is at Lulu Mall. I was in for the 10pm show of Jolly LLB 2 on 16th Feb. 20 min to interval the audio of some speakers failed, we could hardly hear the dialogues. During interval many o[censored]s raised this issue with the duty manager and he promised it is rectified. Post interval the issue started in 5 minutes and continued till the end....
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Lomas Malkotia
from Bilhaur, Uttar Pradesh
Dec 26, 2016
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PVR Cinemas Voucher code used but didn't get tickets

Address: New Delhi, Delhi, 110049
Website: Pvrcinemas.com

I used my nearbuy voucher code on pvr app but the tickets didn't get booked.
Now when I'm trying to book using the same voucher code..It says'used already' and not accepting the code.
Please solve the problem ASAP since I want to book tickets for 27th Dec
The app says to wait for half an hour before re booking but I waited for more than an hour. .still is giving the same message....
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M
mini ayush
from Bengaluru, Karnataka
Nov 2, 2016
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Wrong ticket given and show was expired

Address: Bangalore, Karnataka, 5600965
Website: www.theforumexperience.com/contactus.htm

I had asked for Dhoni movie ticket and I was given different ticket of 7:30 pm on 8:00 pm by the ticket counter and when I reached counter and showed ticket I was made to talk to the manager and he said go back home this is waste of money for u now get lost and then even after shouting on him I wasn't given refund nor was I able to watch the movie my money ₹390 was wasted and I'm very unhappy with service of forum mall koromangala services...
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rohit8265
from Mumbai, Maharashtra
Oct 5, 2016
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Direct ticket booking at ticket counter at pvr

Address: Aurangabad, Maharashtra, 431001

This is regarding the ticket booking at pvr talkies aurangabad. The theater & seating is very good. But whenever you go to buy the tickets mostly for good movie at pvr ticket counter they force you to buy the popcorn & coke along with your tickets without giving you the tax invoice for food items which they are giving you with your tickets. On refusing to take that offer of food they dont listen to you and give you the normal tickets. This...
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Abhinav Bhartia
from Mumbai, Maharashtra
Sep 22, 2016
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Mobile theft

Address: Mumbai City, Maharashtra, 400013
Website: No website

I was among the last to leave the movie hall, 10.45 pm show, lower parel pvr, movie : pink, seat no. D15 - d14, mumbai. After getting out, in about 2 to 3 minutes, i realised that i had left my phone in the movie hall. I tried calling, it rang twice, then some one cut the call, and switched off the cell phone. There were hardly any people left when i left, so it cannot be that someone from the crowd took it. There are no cctv cameras inside...
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