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PVR Cinemas Complaints & Reviews

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Last updated Feb 17, 2024
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PVR Cinemas reviews & complaints page 6

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S
Somasundaraman R
from Chennai, Tamil Nadu
Jul 30, 2023
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Tickets not booked but amount debited.

Amount got debited from my account but tickets not booked.
Kindly refund the amount asap in order to book with other tickets....
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Vairamani_M
from Coimbatore, Tamil Nadu
Jul 30, 2023
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Money debited not yet received ticket confirmation

Address:Coimbatore

Hi Team,

I have recently booked 2 tickets in PVR Brookfield, coimbatore. I have completed my payment. Ticket has not been received after successful payment. Kindly share ticket or cancel them pls update ASAP as the show will be in evening!...
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Prateek_Kumar_24
from basti, Uttar Pradesh
Jul 30, 2023
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Lost Wallet and Seat Issue at PVR Cinema Kota

Address:4VV3+2WH, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a distressing incident during my visit to PVR Cinema Kota today, [Date]. I had purchased a ticket for the movie screening at Screen 1 and was assigned seat Q14 for the showtime at 7.45 pm.

However, during the course of the movie, I realized that I had lost my wallet. The loss of my wallet has caused me significant inconvenience...
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Dinesh Gangadharan
Jul 29, 2023
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Booked Tickets in yesterday's date and we went today ....

Technical Error I booked Tickets for four in PVR Aerohub for today but technical error happened later it got refreshed n booking was successful... But after we reaching theatre they said the tickets was of yesterday ... My family was totally disappointed we came back n watched the movie in Forum Mall chennai... I need a refund... I lost my money and moreover family totally upset....
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Dinesh Gangadharan
Jul 29, 2023
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Privilege points not added for tickets and food

Sir

I did not get pvr points for the past bookings my mobile Number is [protected]...they can check my bookings and see how many bookings I have done...
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Dhinesh Kumar PN
Jul 29, 2023
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Amount taken but ticket not booked

I did a transaction of 486.64 at 11:04 am on July 29 2023 to PVR CINEMAS where my amount got taken but the ticket wasn’t booked. The ticket was for 30th July. I’ve attached the respective screenshots...
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swaram1989
from Palghat, Kerala
Jul 28, 2023
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Did not get tickets after paying online

I booked for tickets at PVR Cinemas at VR Mall Anna Nagar Chennai and paid Rs 473.40 through google pay, my account was debited and payment made, but I did not get confirmation nor the tickets. I called PVR Cinemas customer care mum several times but they said that all customer care executives were busy, I need the refund...
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swaram1989
from Palghat, Kerala
Jul 28, 2023
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Did not get movie tickets after paying online

I paid for 2 tickets for a movie at PVR cinemas at VR mall Chennai, and paid Rs.473.40 via Google Pay, and the amount is debited from my account and received by PVR Cinemas. I however did not get any confirmation nor did I get any tickets. I tried calling their customer care number several times but always an automated voice message said all executives are busy . I want the refund or tickets....
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S
Sethi_Tish
Jul 27, 2023
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Bad transaction. Refund Not Received

Website:PVR CINEMAS

No refund recieved for bad transaction of ₹1494 tickets ( oppenheimer)...
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R
Rajavelu1234
Jul 25, 2023
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Double transaction For one popcorn

Address:No. 7/9, Providence Mall, Puducherry, 605001

I have bought Regular popcorn on PVR Pondicherry on Saturday around 4.30 pm, I have paid through axis bank scan app for 120 rs and 100 rs coupon, My transaction is successfull but receiver side money not received again I have paid through one of the Salesperson Gpay scanner. I Have attached the screeshots of two transaction, please review it and refund my money immediately...
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Pranav kumar Gupta
from Murwara, Madhya Pradesh
Jul 24, 2023
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Failed transaction over PVR app

Dear PVR, I booked a ticket yesterday for Oppenheimer movie but first transaction got failed (Error message as lost in space) I want my money back around 386 rupees ASAP.
Date is 23/07/2023.Please automate these reversals to continue our's patronage with you.

Movie show time 8:45 pm
At Bhopal aura mall...
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UrvashiParikh
from Ahmedabad, Gujarat
Jul 23, 2023
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Food wastage

I went yesterday evening 22nd July 2023 for watching Oppenheimer with my family to PVR Acropolis Ahmedabad.

During interval we ordered a medium cheese popcorn tub. We tasted it and found it very salty. We went to get the popcorn exchanged. When we told him about changing our popcorn he immediately agreed but he threw our large tub to the unused salty popcorn into the Dustin. Seeing this we felt very bad of soo much food going...
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Address:Chennai tamilnadu

I Booked barbie 2023 at PVR official App.The theater I booked is ampa nelson Manickam road.while payment the payment I got a call so I answered it after 5 minutes I completed the payment and the money was debited when the gpay page redirected me to the PVR app there I saw count down and it automatically cancelled the page and redirected into the home page .I have no tickets and my money has been debited....
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Rks97085
from KOLKATA, West Bengal
Jul 22, 2023
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Refund for a completed transaction which was considered a bad transaction

Address:1B shreemohan lane, sahanagar,kalighat

A payment of 880 rupees was initiated for 4* french fries @ 220 each which was completed immediately and the amount was debited from my account. However the staff stated it as a bad transaction and asked to repay.please help me get the refund i am submitting the proofs below....
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A
Abhijoy Debnath
Jul 21, 2023
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Recording clip in Cinema hall

One of my friend sent a video on WhatsApp of the clip of movie Oppenheimer. But it is not legal to record any clip of movie in PVR cinema hall...
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V
Vijayaparan
Jul 21, 2023
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Privilege points not getting updated

My past three tickets booking points and food and beverages points didn’t added in privilege points or even I didn’t get any vouchers too….please update it..my family members are telling not go here after…...
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ADITYA DHANKHAR
Jul 19, 2023
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Not received tickets In sms

I booked 3 tickets for a movie on 21st July, Friday but I have not received confirmation of the tickets in my sms as the app says. However I do have proof as I have received an invoice in my mail, confirming that I have bought those exact tickets.
Pls resolve ASAP...
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vigneshwaran123
from Pondicherry, Puducherry
Jul 16, 2023
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Amount deducted for ticket and tickets not received

I booked my tickets for openheimer movie oh 23 july and the tickets have not recieved but the amount is deduced... i booked on 16 july when i pressed online payment and finished it in google pay the app automatically came back to pvr app but it started again and no sign of tickets booked and the custumer care is not proper the seats i have booked is now shows booked already in the seats...
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S
Jul 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bill not received

Address:Mumbai

My complaint ID is 3441840.I complaint on 14th June 2023.But without resolving my complaint they mark as resolved complaint....
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Vishruta
from Delhi, Delhi
Jul 15, 2023
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Seats broken and uncomfortable

We have booked tickets for PVR, Chanakya, Delhi - Audi 1, Seats N10, N11. Both the seats were broken and dont know how they were adjusted that their width is less than all other seats in the same Audi. They were so so uncomfortable and it was almost impossible to sit especially in N10. We are a frequent visitor, but today's experience was extremely unpleasant....
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