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PVR Cinemas Complaints & Reviews

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1.6
Updated: Dec 8, 2025
Complaints 2475
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PVR Cinemas reviews & complaints page 6

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R
Rick27
from Mumbai, Maharashtra
Oct 20, 2023
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Address: Goregaon E

The pvr cinema charges rs 70 for a 500ml bottel of wate. They are exploiting the consumption and cost making the value of 1 ltr Rs 140. Which is an extortionate rate. After a number of cases for 2017 onwards they have only increased the cost 3x . They now produce their own bottels which are not avaliable in the market. And on checking are were sold online for 60Rs . This cheap tactic is pure exploitation and pvr should not be allowed to sell their own expensive water and must keep options of other brands . This Is a clear underhanded strategy to charge 140 Rs a ltr with no option. By limiting the other brands they are fleasing the public . A madate or case should apply to withholding other brands to clearly exploit the customer.

[protected]@gmail.com
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    Praveena panneerselvam
    Oct 19, 2023
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    Address: Pvr ampa skywalk,chennai

    I booked a show for leo movie for the date 24th october 10pm show in pvr ampa skywalk chennai and after payment through UPI, it shows as something went wrong and there's no confirmation for booking at all in the app. Highly frustrated. I even sent a mail regarding the same and there's no response from their side. This is highly disappointing. Not gonna book anymore movies in pvr and gonna recommend the same to my friends as well. I need refund or booking confirmation.
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      R
      Rtwij Tiwari
      Oct 16, 2023
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      I booked 2 tickets for movie JAWAN on 16/10/2023 from the PVR app in Pune Pavillion PVR. The payment link was generated and I paid the ticket amount, but the ticket didn't get booked. Also, neither does it show up under My Bookings tab, nor any notice of failure is received. Please do send a notice when such issue arises.
      Booking ID: [protected]
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        Officialharshit
        Oct 13, 2023
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        In the PVR cinemas app I purchased 2 tickets of movie but after payment from Google pay, pvr not showing any tickets or any failed payment in the booking section there is no any booking . My UPI transaction I'd[protected] . To pvrcinemas
        From Harshit Singh
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          S
          Sk ns
          Oct 13, 2023
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          On 1st October i tried to book fukrey 3 movie tickets and 4 times I tried . All the 4 times amount got debited but tickets were not booked. This is just ridiculous from pvr cinemas.its been 13 days and still I have not received my refund. I tried to call customer care and connected via email and they said in 24hrs your refund will be credited and still I haven't received. I request concerned authorities to take action against pvr cinemas. Contact no through which I booked - [protected].
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            S
            Sanjogta Raina
            Oct 13, 2023
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            Address: Vegas mall dwarka sec 14

            On October 11 at 7:13 pm. I booked a ticket at the counter using my Paytm. Which was debited with Rs.1600. The girl at the counter said the transaction has failed however my account was debited with Rs.1600. My Paytm shows transaction successful. They denied. They said that the amount will be credited back. Then I paid in cash and booked another transaction. I have not received that amount back into my account yet. My phone no is [protected]
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              V
              virendra201993
              from lucknow, Uttar Pradesh
              Oct 10, 2023
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              Address: lucknow

              I booked the movie ticket on 30th Sep for Fukre movie. Amount 1171 was deducted but the ticket wasn't confirmed then I called to Costmare care executive, and he said there was some website glitch so the amount would get back to my account within 7 days and it would not be happen again . after 7 days I booked the 7 tickets and again 1341.72 got deducted but they didn't confirm the ticket, and none of the amount has received yet so what is this,
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                V
                virendra201993
                from lucknow, Uttar Pradesh
                Oct 10, 2023
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                Ticket wasnt confirmed but amount deducted twice

                Address: jankipuram lucknow
                Website: www.pvrcinemas.com

                I booked the movie ticket on 30th Sep for Fukre movie. Amount 1171 was deducted but the ticket wasn't confirmed then I called to Costmare care executive, and he said there was some website glitch so the amount would get back to my account within 7 days and it would not be happen again . after 7 days I booked the 7 tickets and again 1341.72 got deducted but they didn't confirm the ticket, and none of the amount has received yet so what is...
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                Ayush Pethari
                from Indore, Madhya Pradesh
                Oct 7, 2023
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                I have booked 5 tickets in PVR cinemas in treasure Island mall indore for timing 11:45am for fukrey returns but payment is done but I have not received my tickets confirmation and my tickets are not booked but amount is deducted from my account
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                  E
                  Espoir65
                  Oct 6, 2023
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                  Resolved

                  Movie ticket money deducted but not booked

                  I've booked two tickets for the movie chithha in Pvr Aerohub, Chennai 9:10 AM show, for 28th Sep in pvr cinemas app for ₹433 in Gpay, which I have the screenshot . The money was deducted from my gpay but didn't receive tickets nor any message regarding tickets not booked. When I sent my complaint to
                  [protected]@pvrcinemas.com, they informed the transaction failed and the money would get refunded within 7 to 8 days .
                  But it's...
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                  S
                  Sjsisj
                  Oct 5, 2023
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                  Address: LULU MALL TRIVANDRUM KERALA

                  Today morning in trivandrum lulu mall pvr i wore a white shirt and black pants to watch the cinema i am 22 years old and they denied my entrance in the cinemas due to my dress code that they said in morning people are not allowed to entre with uniforms who the ### are they to judge me and my dress code i paid so i have the right
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                    M
                    Mks933512
                    from Lucknow, Uttar Pradesh
                    Oct 2, 2023
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                    Address: Phoenix United, Kanpur Rd, Sector B, Bargawan, Alambagh, Lucknow, Uttar Pradesh 226012

                    I, MAYANK SRIVASTAVA booked Movie tickets for late night show at Phoenix United, Kanpur Rd, Sector B, Bargawan, Alambagh, Lucknow, Uttar Pradesh 226012 at the date 01/10/2023, Movie show time 9:15 pm. I booked Prime Seat 💺, one of the seat I booked was damaged. I request to pvr staff to change the damaged seat but staff says no seat available at present time. Normally, any cinema hall any seat damaged, not booked or block by cinema staff management. So that cinema seat shows not available in the online booking system. So I request to compensate price or give any other movie tickets.
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                      S
                      salmanfariz 13
                      Sep 30, 2023
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                      Money deducted but ticket not generated

                      I booked two times for chandramuki -2 both the times my money got deducted but ticket was not generated. I didn't find any customer care number to talk about it.when i tried Booking both the time were loading then i got the tickets from counter.My ticket is not generated i will attach the necessary proof below . the counter bill Alone generated and sent to my WhatsApp number other two i didn't get tickets and still not yet refunded...
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                      K
                      KathiZeal
                      Sep 30, 2023
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                      Address: PVR aerohub

                      Tried to book a ticket on sept 30 2023
                      amount was debited but ticket was not booked and did not receive refund also.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        S
                        Suman Kumar Chatterjee
                        from Kolkata, West Bengal
                        Sep 29, 2023
                        Sep 30, 2023
                        This thread was updated on Sep 30, 2023
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                        Address: PVR Diamond Plaza, Jessore Road, Kolkata

                        I booked 1 ticket for jawan(Hindi-2d) on september 27th 2023 for 11.00a.m show. i completed the order through google pay it was successful but I didn't get any confirmation from pvr cinemas. I contacted google pay help they told transaction was successful, so they told me contact pvr cinemas. I went to pvr Diamond Plaza, Jessore Road. they can't do anything for online transactions. I tried to contact pvr cinemas but there is no way I can contact because there is no such thing called contact support (No chat, No email, No phone...). so total transaction is 175.96 Rupees. Pls help me get my money back. Thanks.
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                        Phone No- [protected]
                        Email ID- [protected]@gmail.com
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                          A
                          Arpita Gangwar
                          Sep 28, 2023
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                          I am complaining about unexpectedly high cost of movie tickets

                          Address: Bareilly

                          I went to watch Jawan movie and the movie ticket on book my show was showing only 260/- per ticket but when I went there the employee asked me for 390/- per ticket and when I asked her why is ticket more costly offline rather than online she neglected my concern and said to go buy tickets online only if I have any problem...
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                          R.Priteesh Nandan Reddy
                          Sep 27, 2023
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                          I was booking movie tickets for The Creator movie on 27th September, 2023. I went to the payment method and I paid the money. After paying the app page got stuck and my money got deducted. But my movie ticket is not booked. I lost 473.52 Rupees.
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                            G
                            Gayathri@1
                            from Ernakulam, Kerala
                            Sep 23, 2023
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                            Address: Pvr cinemas, oberon mall ernakulam. Kerala

                            We brought a cheese popcorn from PVR cinemas, oberon mall, ernakulam and it taste like outdated cheese they have used. After eating this our throat started to feel itchy and one o[censored]s got stomach ache. It is so pathetic that we paid a lot of money. Kindly take action against this.
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                              M
                              Milan B
                              Sep 19, 2023
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                              Address: nexus mall, bengluru

                              Today I booked 1 Oppenheimer ticket online from the website using debit card, after the money got deducted it said it was a bad transaction and no money had been refunded.

                              please refund my money of ₹309.76

                              Phone Number; [protected]
                              Email: [protected]@gmail.com
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                                N
                                Nigarsidd
                                Sep 17, 2023
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                                PVR, Bhilai, Chhattisgarh has not letting us chips and colddrink inside movie theatre and misbehaved with us.
                                We were at the movie theatre at the 9 night show along with our two kids
                                Despite that they asked us to sit outside the theatre and eat.
                                The duty manager said that the court has given orders that PVR can make their own rules and this has been adhered from 3rd Jan23 and when asked to give these in written he completely denied and misbehaved and asked us to sit outside the theatre and eat.PATHETIC PATHETIC PATHETIC
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