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1.6
Updated: Jul 28, 2025
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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P
Pooja Venkatesan
Nov 9, 2023
Nov 19, 2023
This thread was updated on Nov 19, 2023
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Refund request for online booking (food)

Address: PVR Satyam cinemas

Hi,
I had booked tickets for Nun 2 at PVR Satyam Cinemas on September 26, 2023 - 12:45pm show (Order ID [protected]). Later on that day I received a call from their end around 30 mins before the show time, to be informed about the cancellation of the show due to projection issue and I've been informed that I will be refunded with the total amount that I've paid.

In the online booking, I've paid a sum of ₹.748.09,...
+1 photos
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D
Doel K Dominic
Nov 8, 2023
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Movie screen stops in between

Address: Soul space spirit centro mall bellandur
Website: Pvr

I have booked 3 tickets for the movie - Killers of the flower moon in pvr soul space spirit centro mall in bellandur for the 3:10 pm show on[protected] and in between the screen stopped with just the audio playing, and after that it completely shut down and the staff had to stop the movie for more than half hour and restart it again, wasting everyone's time....
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C
Chalukya
from Mysore, Karnataka
Nov 1, 2023
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Food poisoning

Had Nachos at PVR Garuda mall, Mysore, after coming back my wife has been sick and vomiting, I also have been having light buring senstion in my throat and stomach. Do care about what u feed your customers at your over priced counters, I paid to get nachos not feel sick after eating it....
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S
Saideepreddy
Oct 28, 2023
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Money of 697 rs deducted but tickets not booked

I've booked four tickets for the movie jawaan in Pvr inorbit, Hyderabad aftednoon show, for 15th Sep in pvr cinemas app for ₹697 thorugh my credit carx, which I have the screenshot . The money was deducted from my card but didn't receive tickets nor any message regarding tickets not booked. When I sent my complaint to
Customer care, they informed the transaction failed and it doesnt exist at their end and i need to check with my...
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E
Edutech Law
Oct 28, 2023
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Forceful selling of snacks and beverages to customers

Address: Sapna Sangeetha PVR Inox mall, Indore Madhya Pradesh

Today, I faced an issue at Sapna Sangeetha INOX mall, Indore, Madhya Pradesh where I was forced to buy a ( popcorn + coke combo comprising of rs 149 ) + rs 130 for ticket ( i.e. total Rs.280 for 1 ticket) . I asked the staff that is not reasonable to do so as for a customer it is there free consent or will to buy it or not .
However, i would definitely try to find its legal solution and take necessary action against such practices.br...
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T
THARUN BOKKA
Oct 27, 2023
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Regarding releasing of killers of the flower moon movie in warangal pvr

Many fans just like me are waiting for the release of the killers of the flower moon movie in warangal pvr but at last the movie is not releasing in warangal. i just want to know the main reason....
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A
Anshika Kochar
Oct 26, 2023
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I have not received refund .

I have not received refund after the transaction for booking the ticket on 11/10/2023. But my ticket was not booked, and money was deducted from my bank(SBI).Therefore I request you to look after it, and please refund my money back. Refundable amount in rupees 254.12....
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I
Ikramuddeen
Oct 24, 2023
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I have booked tickets money deducted but ticket not booked

I have booked two tickets for leo Tamil movie on 20th Oct 2023. Budget 12 and 13 seat number The fare is 111.05
I booked the tickets for the movie but money was deducted and tickets were not booked, I then booked the same tickets after 10 minutes using other number .
I booked the tickets successfully but previous booking was not successful.So I need the refund back immediately as soon as possible.

UPI Ref No:...
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S
[email protected]
Oct 23, 2023
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Maintenance

Extremely unclean and dirty theatre phoenix market city bangalore Audi 7
Seats j17-19

Disgusted with the seats and insects flying around...
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M
Mukesh MULTi
Oct 21, 2023
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Payment refund

PVR Palazzo, The Nexus Vijaya Mall AUDI 1 movie LEO .On 20th October 2023 at 10:33am during the interval of the show scanned the QR given in the screen to order some food. The transaction of ₹430 was successful but the there was no receipt for the food or any other message via SMS or mail not even on the PVR application. I would like to have refund for this client mail [protected]@gmail.com Thank You....
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R
Rick27
from Mumbai, Maharashtra
Oct 20, 2023
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Water bottle

Address: Goregaon E

The pvr cinema charges rs 70 for a 500ml bottel of wate. They are exploiting the consumption and cost making the value of 1 ltr Rs 140. Which is an extortionate rate. After a number of cases for 2017 onwards they have only increased the cost 3x . They now produce their own bottels which are not avaliable in the market. And on checking are were sold online for 60Rs . This cheap tactic is pure exploitation and pvr should not be allowed to sell...
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Praveena panneerselvam
Oct 19, 2023
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Payment deducted but booking not found

Address: Pvr ampa skywalk,chennai

I booked a show for leo movie for the date 24th october 10pm show in pvr ampa skywalk chennai and after payment through UPI, it shows as something went wrong and there's no confirmation for booking at all in the app. Highly frustrated. I even sent a mail regarding the same and there's no response from their side. This is highly disappointing. Not gonna book anymore movies in pvr and gonna recommend the same to my friends as well. I need refund...
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R
Rtwij Tiwari
Oct 16, 2023
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Ticket not booked neither any notice of failure and refund received

I booked 2 tickets for movie JAWAN on 16/10/2023 from the PVR app in Pune Pavillion PVR. The payment link was generated and I paid the ticket amount, but the ticket didn't get booked. Also, neither does it show up under My Bookings tab, nor any notice of failure is received. Please do send a notice when such issue arises.
Booking ID: [protected]...
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O
Officialharshit
Oct 13, 2023
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Payment done but tickets not showing

In the PVR cinemas app I purchased 2 tickets of movie but after payment from Google pay, pvr not showing any tickets or any failed payment in the booking section there is no any booking . My UPI transaction I'd[protected] . To pvrcinemas
From Harshit Singh...
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S
Sk ns
Oct 13, 2023
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Fukrey 3 movie tickets amount debited tickets not booked. 4 times

On 1st October i tried to book fukrey 3 movie tickets and 4 times I tried . All the 4 times amount got debited but tickets were not booked. This is just ridiculous from pvr cinemas.its been 13 days and still I have not received my refund. I tried to call customer care and connected via email and they said in 24hrs your refund will be credited and still I haven't received. I request concerned authorities to take action against pvr cinemas....
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S
Sanjogta Raina
Oct 13, 2023
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PVR Vegas mall

Address: Vegas mall dwarka sec 14

On October 11 at 7:13 pm. I booked a ticket at the counter using my Paytm. Which was debited with Rs.1600. The girl at the counter said the transaction has failed however my account was debited with Rs.1600. My Paytm shows transaction successful. They denied. They said that the amount will be credited back. Then I paid in cash and booked another transaction. I have not received that amount back into my account yet. My phone no is [protected]...
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V
virendra201993
from lucknow, Uttar Pradesh
Oct 10, 2023
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Ticket wasnt confirmed but amount deducted twice

Address: lucknow

I booked the movie ticket on 30th Sep for Fukre movie. Amount 1171 was deducted but the ticket wasn't confirmed then I called to Costmare care executive, and he said there was some website glitch so the amount would get back to my account within 7 days and it would not be happen again . after 7 days I booked the 7 tickets and again 1341.72 got deducted but they didn't confirm the ticket, and none of the amount has received yet so what is this,...
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virendra201993
from lucknow, Uttar Pradesh
Oct 10, 2023
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Ticket wasnt confirmed but amount deducted twice

Address: jankipuram lucknow
Website: www.pvrcinemas.com

I booked the movie ticket on 30th Sep for Fukre movie. Amount 1171 was deducted but the ticket wasn't confirmed then I called to Costmare care executive, and he said there was some website glitch so the amount would get back to my account within 7 days and it would not be happen again . after 7 days I booked the 7 tickets and again 1341.72 got deducted but they didn't confirm the ticket, and none of the amount has received yet so what is...
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A
Ayush Pethari
from Indore, Madhya Pradesh
Oct 7, 2023
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Payment done but not received my tickets

I have booked 5 tickets in PVR cinemas in treasure Island mall indore for timing 11:45am for fukrey returns but payment is done but I have not received my tickets confirmation and my tickets are not booked but amount is deducted from my account...
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Espoir65
Oct 6, 2023
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Movie ticket money deducted but not booked

I've booked two tickets for the movie chithha in Pvr Aerohub, Chennai 9:10 AM show, for 28th Sep in pvr cinemas app for ₹433 in Gpay, which I have the screenshot . The money was deducted from my gpay but didn't receive tickets nor any message regarding tickets not booked. When I sent my complaint to
[protected]@pvrcinemas.com, they informed the transaction failed and the money would get refunded within 7 to 8 days .
But it's...
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