Qatar Airways Complaints & Reviews

I have been trying to contact their customer care through calls and Twitter, for more than a week, but they have been unreachable and unresponsive. I need to cancel my flight reservation as soon as possible, and can't afford to be charged extra due to a lack of response from their end.

Hello, I recently traveled to Mumbai on Qatar Airways. My trip confirmation was MBN7UL. I was originally going to leave on the 13th of November and return on 2nd of Jan on a fully paid business class ticket.My father became ill and I had to leave for India in October. In a rush, wanting to leave the next day itself, and in worry for my dad, I googled Qatar airways and called the first 800 number which unfortunately was of a travel agent. The travel agent charged me $500 extra and changed my ticket to an economy class ticket. I was unaware that I was not talking to Qatar airways directly. He then called me 2 hours later and told me that the return was also changed to economy.The rest of my family (husband and 2 children) traveled on Qatar business on 17th of December and they had the same return ticket as mine on the 2nd of January. My father passed away on December 20th and I decided to return to US with my family. I called Qatar airways, talked to the people at the airport and asked to reinstate my business class on return but they did not. They said that I had booked my ticket with a travel agent. I had not. I had booked my ticket with Qatar directly and the travel agent had messed up my ticket. I asked at Mumbai airport too and they denied giving me a seat in business class in spite of paying a full business class fare. They said that the system did not allow it. What appalls me is that in spite of business class seats going empty they couldn't authorize me a seat in spite of me paying for it. With the grief and mental stress I was in, I still had to be seated in economy without my family. I was told that Qatar was #1 airline with the best service. It did not live up to it's name. I want a full refund if you would want me as a customer again.
Vaishali

I had rescheduled flights for my parents, On Qatar airways website after filling all my bank details, I got a message that the transaction failed and I needed to try again. I did that. However, I was charged twice for the same amount of Rs. 20, 654. I contacted the airline for a refund for the failed transaction but have only received a response that concerned team would get back(it has been over 20+ emails over the last 2 months). There...

To
The Respected Chairman, CEO, & Senior Management of Qatar Airways,
Doha, Qatar

Kind Attn : His Excellency. Ali Shareef Al Emadi

Kind Attn : Respected. Mr Akbar Ali Baker

At the outset, I wish to introduce myself, my name is Mr Jitendra Pariani, 54 years from Mumbai, India and me and my family have been privilege Burgundy members of Qatar Airways loyalty program, for quite some time now.

This an important issue that I would like to bring to your notice.

My son, Mr Aryan Pariani, age 20, (Qatar Airways privilege Burgundy Memb no:[protected], has been studying computer science at Georgia institute of Technology at Atlanta, USA since the last 3 years.
My son Aryan, age 20 years, was diagnosed with severe to profound hearing loss in both the ears at age of 4, but despite his physical disability, he worked really hard in his academics and was able to get admission to a prestigious university in the USA through his sheer hardwork and dedication.

Aryan had not visited home(Mumbai) in more than a year, due to the Covid-19 pandemic.So we booked his ticket on Qatar Airways website, on my Citibank visa credit card, to fly from Atlanta to Mumbai on 11th December 2021 on the Qatar Airways flight path, as per details below :

Passenger Name : Mr Aryan Jitendra Pariani

Confirmation No : KXWG63

1)Atlanta to Boston QR 3868
Dec 11, 5.33 pm EST
(Operated by JetBlue Airways in Code-sharing with QR)

2) Boston to Doha-QR 744
Dec 12 ; 10.00pm(EST)

3)Doha to Mumbai_QR 556
Dec 12 ; 8.40 pm (Doha time)
Arrival in Mumbai at 2.30 am

My son Aryan Pariani boarded the first flight on time from ATL. But he was made to wait in the aircraft for more than 2 hours before they finally took off. As a result, they missed the next connecting flight BOS- DOH and hence the entire trip was messed up.
Surprisingly, the layover time was more or less same as the delay in departure of the first flight!!!
He along with some other passengers reached the gate at BOS around 15 min before departure. He pleaded with the QR staff to allow them to board. But the staff cited SOP issues and did not help.He again vehemently pleaded with the staff to let him board as it was not his fault that they were delayed and of course the Qatar staff at Boston ought to have been aware of this! They were rudely informed by the gate staff that is not their problem.The QR staff also rudely told him that they will be offloading his luggage.My son, all of 20 years old, panicked and started frantically calling us.Here we were sleepless trying to call QR staff in Boston & India, without any avail, once the call-center in India picked up the phone but they had no clue whatsoever about this delay and flight missing.

My son was then given tickets 24 hours later to fly out from Boston the next day, that is 12th Dec, at 10pm. An entire day wasted due to no fault of theirs. Their bags went ahead to Doha according to the information given by Qatar staff at the boarding gate in BOS.

The hotel near Bos airport provided by QR was a lousy hotel called Avid & No food coupons were provided to the By-now hungry & tired Aryan.By the time he reached the hotel it was already 11:30 pm local time.

My son Aryan had left his apartment in ATL at 12:30 pm, and he was by now fatigued and ready to collapse. He wasted another hour ordering and eating food (by Uber Eats)and by the time he slept it was post midnight...only to be told that check out time was 11am the next day, 12 th Dec. But by 12 pm, they realised that they had to go to the Logan intl airport to trace their bags which were supposed to come back to Boston for them to pick up and redo the check-in process.
My son was afraid and more stressed since he had taken his RTPCR test about 50 odd hours before the first flight. Now that an entire day had been added to his flight, the test window would expire. Aryan had done the required RTPCR test for international travel at 11.05 am on 9th Dec, keeping in mind the time frame of 72 hours before his first flight out (from ATL).
However, due to the change in travel schedule on account of the delay by the first flight, the 72 hour time window expired by the time he had to board the new flight out from Boston.
Being a Sunday, my son and we from India had a harrowing time calling various testing centres around the hotel where he had been put up, trying to find one that would agree to do the rtpcr test once again for him. Often, he had to speak to a bot. We, his parents, tried calling from our end in India, paying international call charges of course. We were faced with the same problems. Either we encountered the bots again or the centers didn't test non- MA residents.
Before panicking, we decided to check with Qatar Airways about the SOP in such a situation. The SUVIDHA staff at Mumbai international airport advised us to check with Qatar Airways since Mumbai airport would not have any issues with the consequences of a delayed flight schedule. The issue, if any, would arise with the Qatar counters at BOS and DOH.
Qatar Airways call centres were useless, keeping us on hold for 30 mins listening to recorded messages on the loop, until we gave up. So there was NO HELP AT ALL from the concerned (or should I say "unconcerned") airline. Had they helped us with the SOP in case of delays and missed flights, my son and the others would have rested easy instead of running around from pillar to post trying to find out what to do and what not to do

Finally, my son found out that the airport had a testing facility too at Terminal C. Once again, calls to the airport testing center also elicited no response. My son and us and the other passengers have had a harrowing time, totally fatigued and not slept at all since the past two days.

There was no ground staff to help him in such a situation & At the airport, Aryan was again in for a rude shock.His bags were nowhere to be found.
He was in a quandary as to what was to be done next, with Nobody to guide and advise.

Passengers were running between terminals C and E like headless chickens looking for suitcases or for a testing center that was open.
With nobody to help (besides the inputs from friends' contacts) my son was ready to go back to Atlanta and skip coming home altogether!
The Qatar office at the airport (Logan intl) was operational but the staff were "unavailable for meeting with passengers" until the official opening hours for check-in would start, namely, until 6 pm nobody had a clue as to what was the right thing to be done and where or if at all they would find their bags at BOS airport.

Effectively, nearly two days went by with so much stress and anxiety. My son and a few others whose test windows had expired by then opted to take the test again PAYING 250$ at the airport, which conveniently is not covered by any insurance. These people didn't want to risk any further delays.
My son had an exam the next day, within a few hours of landing. After such a rough ride he was ready to collapse and to give up. Productive hours he would have spent studying were gone due to the apathy by Qatar Airways. Customer care ought to be renamed as "Customer, we DON'T care". You cannot treat your loyal passengers like chaff. There are other Airlines one can choose to fly on. Doubtless, after this experience, we will think twice before opting for Qatar.
In a nutshell:
Sleep, peace, precious time gone!
250$ additional expense that could have been avoided had someone from Qatar Airways bothered to explain to the passengers that they wouldn't need to take a test again.
Extra expense traveling by Uber to locate nearby testing centres in BOS that could help them take a test for free(covered by insurance) … All of these trips by my son were in vain.

My son has spent 24 hours in wasteful, pointless stress and running around, time that he was to spend studying for his University's final exam. He is so tired, he will have no time to study for the exam now and may well fare poorly in his exam thanks to your callousness! If my son does badly in his exam that, too, should be on your conscience. You are messing with students' careers.

Attitude of ground staff was supercilious to say the least! Have had similar experiences with Qatar staff at Mumbai airport and Newark airport in the past. We pay good money to buy tickets with any airline company. We expect a courteous and helpful attitude at the very least, not cold, callous apathy.

By right, the Qatar staff should have waived the necessity to take a test again at the nth hour, but having no solid response from the US staff nor the customer care calls that nobody responded to, my son didn't want to risk anything and took the test again for 250$ at the Logan intl airport.

My son Aryan and we, his parents, have had such a harrowing and stressful experience since last two days.All due to no fault of ours.
Also we had to incur expenses of more than 850 US dollars, in getting food, conveyance, frequent international calls since last 2 days and getting an additional PCR test at Boston airport for an exorbitant amount of 250 US dollars, all due to the delay by the airline.The stress & torture that we have gone through is of course, priceless 🙏

In short, Qatar Airways has totally ignored their US customer service commitments in which they promise to do a number of services, which in our case has been disregarded.

Qatar Airways is a royal institution/ airline which we respected till now .Qatar Airways has to take full moral responsibility of this extreme duress and torture suffered by my son(who I mentioned has hearing disability) & us, his parents, who have spent two sleepless worried nights and days, trying to get our son home safely.Courtesy and Professional Service requires that the airline, Qatar Airways compensate us for the above expenditure(and morally, much more) incurred by my son and us.As regards to the torture and stress suffered by us, that is the least that the airline ought to do.

Please take the feedback that when the airline itself gives travel connections(like in this case, which we booked on Qatar Airways website by my credit card)...in case there is a delay from their codesharing partners, in this case from JetBlue, They (Qatar Airways) should have a proper helpline system to facilitate their stranded passengers and guide them through the baggage and other procedures.

Hope that this will be a wake-up call for the airline which we recommended and admired, just two days ago.

Thanks and Regards,
On behalf of Aryan Pariani who is presently in the Qatar airways flight between Boston & Doha
His parents
Jitendra Pariani
Geeta Pariani
Mobile no :
0091- [protected]/[protected]
Email address : [protected]@gmail.com

This is in connection with my flight delayed problems
I'm suffering for last 24 hours as because staff isn't responding properly
there are many problem... in which food and drinks problems are main

Name -Mukesh Kumar
Flight No.-Qr 571
New Delhi to Qatar

I had applied for a refund on Qatar airways website for booking reference TENQTH on 1st of December 2021. This was for full refund of my flight from Mumbai to Lagos. Have not received any email confirmation yet which was stated on the website on refund/ cancellation confirmation page. Followed up with Qatar on FB messenger and mobile app but the replies are vague and absurd. I had asked what amount will be refunded and WHEN. No reply to both the questions by Qatar airways. Please intervene to get this resolved. Not receiving a confirmation mail for refund is gross violation of their own stated commitment.

Pump dealers’ knowledge about the pump is pathetic
I bought a new ss pump, CORAchrom 100-2/33+2 HP from a dealer
Pump is not delivering the stipulated flow.
Pictures below -
Well depth 390’
Photo 1 at 375’
Photo 2 at 340’
Photo 3 at ground level sump. No leak in the pipe
for testing it was sent to a workshop where he has no equipment to test output if the pump
Pump performance details are not available with the dealer and he can’t interpret it as well.
KSB reps Mr Sathya and Ashokan do not pick up their phones.
Unacceptable state of affairs

We have bought a ticket to Jakarta on NOV 19TH 2021 leaving from Europe. We have requested an invoice next day because we payed via a company card and we really need it before we leave. Until this point we have callef several times and they have always said that next day the invoice will come but it never did. They have the wors customer service EVER! I requested to speak to a supervisour and they just hang up on me, even tho i was polite and nice. If an invoice is a problem, i am hoping i will not have a seriouse one! Please use other airlines, Quatar is the worst!

Me And My Co Passenger Were Cleared By Visa Approval By The UK Immigration For Appearing For Exam For Fellowship Of Royal College Of Radiologists(FRCR). We Booked Flight To London Heathrow Airport From Chennai International Airport, Round Trip From Qatar Airways. Booking Reference SARTWZ And SBG3D4, Flight Numbers QR 531 And QR 015 With Transit In Doha. Date Of Departure 28 August 2021.
We Had All Documents As Cited In The Website O[censored]K Government And Immigration Rules For Travel From Amber List Countries(India On 28/08/2021), Qatar Airways, Qatar Transit Rules And Government Of India. We Had Predeparture RT PCR Negative Results, Passenger Locator Forms, Booked Tests For Day 2 And Day 8 And Arrangements For Self Isolation At Rented Home. However Qatar Airways Denied Boarding Claiming That "UK Immigration And Borders Required Us To Be Fully Vaccinated For Entry Into UK From India And Repeatedly Blamed UK Immigration And Border At Doha And London For Denying Us Boarding And It Is Not The Fault From The Part Of Qatar Airways". However UK Immigration Laws Clearly State That Indian Vaccines Are Not Approved In UK As Of Now And Vaccination Status From India Is Irrelevant To UK Immigration. We Have Attached All Relevant Documents Supporting The Same.
This Created Severe Mental, Physical And Monetary Stresses To Us And We Had To Book A Last Minute Flight From Another Airlines(Air India). We Were Cleared Easily At The UK Immigration And We Verified That UK Immigration Had No Role In Our Predicament. Hence We Hold Qatar Airways Responsible For The Mental, Physical And Monetary Stresses We Had To Go Through And The Impact It Had On Our Performance In The Exam And Thus Our Career. As The Tickets Were Round Trip, Qatar Airways Cancelled Our Return Tickets As Out Of Series At The Last Minute Of Boarding From London Heathrow Airport.
We Require Complete Refund And Compensation For Our Losses And Difficulties That Were Caused.

Dear Team,

I Had Flight from Jakarta to Sharjah on 17Aug
PNR#VU4FT8

I was denied boarding at the very last minute

My query is please reference the clause either in your website or official sharjah authorities website.

When I supposed to travel I checked all the regulation and then only I booked the ticket and travelled to the airport.

I was denied entry at the very last minute, with no information.

As per the rules I should abide by the country and airlines regulations, and as per my understanding I have been abided the both.

This cause me a huge loss of time and money.

I want the official reference of the reason why i haven't been allow to board the flight.

Hi I Paid for my Booking for the Seat Selection Travelling on the 2 Aug 2021 Del -Kiev and my Payment where Taken off and then at the Airport again i was charged extra Amount mentioning that they never recd the Payment and hence they Charged me again and it was three TIme the amount which i paid Online

Payment Deducted 1114 /- Online
Airport Charged 3700/- At the check in

i need my Refund back and all the money was charged which is of no use

Booking Ref No was :- 03 8 2021 ActivityFlight ActivityFlight Activity Description Flight Earn - QR*/QR0571/DEL-DOH/02-AUG-2021Flight Earn - QR*/QR0571/DEL-DOH/02-AUG-2021 Company Qatar AirwaysQatar Airways Qpoints +8+8 Qcredits 00 Qmiles +794+794

I got job offer from Qatar airways and I have located Dubai as my job location and now they r asking for money for training and also I paid for my registration at invoice came in the companies gst number

I received job offer letter from " email- id : [protected]@joinqatarairways.com " I don't know whether it fake or real please check it whether it is true or false

I have recieved a offer letter mail regarding the position of air ticket officer in calicut. They asked me to submit my PAN, AADHAR AND EDUCATIONAL CERTIFICATE, don't know if they are legible or not can you help me with this.if it is a real opportunity it would be great for me...

Few days before I got a call from Qatar airways that my resume got shortlisted for air ticketing department and they conducted some online test after 3 days I got joining letter stating that I got selected for air ticketing officer, they are asking for pan and Aadhar card and aviation safety and security certificate. How can I know that it is real or fake

It has been more than 40 days since the airlines said the refund was approved. However, since making several follow ups, no proper response nor the steps to resolve the issue was taken.

Hi,

I booked flight with Qatar airways from their own site from New Delhi to USA for date April 2, on 31st march I got notification of flight cancellation from Qatar airways, then I got from their customer care that flight is cancelled. As flight was cancelled just 2 days before travel, I requested them to adjust me somewhere or double check if flight is cancelled or not, and they said it is cancelled and I can get refund. Then I immediately booked another flight from other airlines paid lot of extra money. I called customer care of Qatar, and asked for refund they gave me a reference number and said I will get my refund within a month. It has been more than a month and I tried reaching there customer care through fb, but I am not getting any positive response or my refund.

FYI: flight was completely cancellable flight when I booked from Qatar airways site. I have bared loss of more then what original ticket was already by finding flight at the last moment, and I am not even getting my refund.

This was my pnr number TCSFYZ.

Pooja sharma and Rohit karan send me fake offer letter and trainning confirmation from QATAR airlines and asked me to pay 30000 and I paid 30000.

Hi, I got job offer letter from Qatar airways. So now they are asking for documents. Shud I send my documents? I just attended my online exam and got selected. So is this job fake or real, Can anyone please guide me!

I have recieved offer through mail. I have attended online exam they released offer after 3 days now i want to verify whether it is genuine or not if i call concerned hr they will tell it is genuine though it may not... how to contact others in the company i mean without the knowledge of concerned hr and verify whether it is genuine or not. I will attached offer letter. Please go through it.