Qatar Airways Complaints & Reviews

I flew from Dallas(USA) to Ahmadabad (india) on 8th August last Monday and today is 15th August and I still did not receive my baggage. And no one is even helping with that.
Booking #NYVWWD

I flew from Dallas(USA) to Ahmadabad (India) on 8th August last Monday and it's 15th August today ane I still did not receive my baggage ane no one even help me for that.

The Montreal Convention was triggered in the case of PNR SIXLRC as the baggage
1) did not arrive with my flight on 04.07.2022
2) wrongly delivered on 09.07.2022 to an address which was clearly indicated as not my current address beyond 06.07.2022, without calling in beforehand and verifying even after repeatedly informing Nagpur staff and reminding them of my PNR (where onward flights and start and end destination were clearly mentioned)!
3) The baggage was sent with an additional "PRIORITY" payment and the transit time in Doha was more than 3 hours

Qatar Airways, after multiple contacts through, is saying they will only refund USD 150 which doesn't even cover cost of essentials purchased during the time luggage was delayed. I had to return to India to pick up luggage myself!!

Tuesday, 4 July 2022:
• Flight QR1364 - Qatar Airways
• Ticket Number:[protected]
• Upgraded to Business to experience the Q-Suite. A few days before departure, we received an email that the aircraft had changed. Our travel agent called Qatar and Qatar confirmed that Q-Suite will be onboard the new aircraft (the travel agent has voice recordings of this as well). When boarding the flight, there was no Q-Suite onboard.
• Crew members were more than 45 minutes late resulting in late boarding and departure.

Tuesday, 12 July 2022
• Flight QR673 - Qatar Airways (Q.C.S.C)
• Ticket Number:[protected]
• Upgraded our seats to Comfort+ seats (at extra cost) only to find that the entertainment systems for all 4 seats were broken. The arm mechanisms were broken and had to be held up manually by hand. I have videos and photographs where my family had to hold up the entertainment systems for the duration of the 04h30 hours of flight. Crew members were aware of this.

Wednesday, 13 July 2022
• Flight QR1363 - Qatar Airways
• Ticket Number:[protected]
• We tried to complain about the broken entertainment systems at the Qatar Counter (At Gate C2) when transferring, after standing in a queue for more than 50+min. We were then told that we have to send an email when we get home. We tried to upgrade our seats or take another flight as we found out that the upgraded extra legroom seats would be too small for my frame but was brushed off that all flights and concurring flights to Johannesburg were full. Qatar staff said “we are fortunate to even have that seats”. Nevertheless, the seat was too small for me and one of your air hostesses did notice this onboard. I sat in the small seat for 9hours being uncomfortable throughout. We found flight crew on this flight to be rude.

Social media agents just supply generic answers.
Our overall experience with Qatar was poor.

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to Chennai and should arrive on 8th August (today). When I called again to enquire this morning, they're saying that they do not know where my baggage is and that they've not received it at Chennai. This is ridiculous. I've been sitting here without clothes to change just waiting for my bag to arrive. I have valuable materials in my bag so I need my bag, otherwise I'm going to take some serious actions. So far, no updates please look into this

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to Chennai and should arrive on 8th August (today). When I called again to enquire this morning, they're saying that they do not know where my baggage is and that they've not received it at Chennai. This is ridiculous. I've been sitting here without clothes to change just waiting for my bag to arrive. I have valuable materials in my bag so I need my bag, otherwise I'm going to take some serious actions. So far, no updates please look into this

We pre-paid seats for 4 people on the Qatar Airways web site for a flight from Johannesburg to Paris only to find out that the seats we booked differ from the actual seats on the aircraft.

We booked our seats so that we would sit next to each other but ended up sitting next to strangers.

When we complained to the air hostesses they told us that the aircraft configuration must have changed from that what we saw on the web site and that we should complain to Qatar and ask for a refund.

This is totally unacceptable and we request a refund for the money we had to pay for the seat bookings.

We had to pay R4104 on the 19th April for the seat allocations.

Flight details:
QR1364 19 July 2022
QR041 20 July 2022
QR038 27 July 2022
Qr1377 28 July 2022

Passengers:
AJH Muller
K Muller
F Van Tonder
FMJ Van Tonder

Dear Qatar Airways,

I'd like to file a complaint since I had bought the flight ticket but I was being denied boarding. It was said that my ticket was invalid.

I bought the ticket in advance on April 18, 2022 - a return ticket Stockholm - Jakarta, Jakarta - Stockholm. I got an email confirmation along with the e-ticket. It was written that the booking status was confirmed.

My flight to Jakarta was scheduled on July 15, 2022. However, I suddenly had a business to attend in Japan on July 14, 2022. I tried to call Qatar Airways team to modify my flight to Stockholm - Tokyo, Jakarta - Stockholm. However, I was told that the flight modification was not possible. Thus, I bought another single ticket Stockholm - Tokyo, without cancelling the return ticket Stockholm - Jakarta, Jakarta - Stockholm.

I didn't check-in for my flight Stockholm - Jakarta, since I was not there and I wanted to avoid 'No Show' passenger. Little did I know that my ticket became invalid because I didn't check-in. I am a frequent flyer due to my job and that was supposed to be my first time flying with Qatar. However, I was left disappointed due to some points below:
1. I was not notified that failing to check-in for in-bound flight entailed to the cancellation of the ticket.
2. It was difficult to contact reservation team and/or customer service when the problem arised. There were numbers given to me by Qatar Airways team at Soekarno Hatta International Airport, Jakarta. One of the numbers could only be contacted with Indonesian number, while I have a Swedish number. Another number couldn't be connected. I couldn't get help with Qatar mobile app as well.

I'm unhappy about this poor service. I had paid the business to do a service but it hadn't been done. I'd like to claim for compensation.

Sir
I am Jafsheerkhan KS, tried to travel in Qatar Airways flight QR 2, from London Heathrow To Calicut on 25 june 2022, its Connection through Doha, but during the time of Departure I cancelled my travel for some health issue, but I lost my two check in Luggages No. O[protected] and O[protected] . it include my valuable Certificates and other important documents. I already registered complaints in heathrow Airport, still I didnt recieved my Luggages yet, I request you to take an immediate action and please inform me on urgent basis

Yours faithfuly

Jafsheerkhan KS

I had cancelled the ticket Booking reference No. (PNR):J4O4PT from Riyadh to Bangalore and Back on[protected]. The refund amount is SAR 3821.00. The payment for the ticket was made through my Bank Debit Card. The refund amount has not been credited to my bank account so far. Kindly expedite the issue and confirm.

I left from Brazil to Bangkok June 9th, arrived in Bangkok June 11th, my luggage wasn’t there, there was a delay. At the airport they gave me a form to fill and said that I should receive my luggage between 24-48 hours, I received it almost 4 days later, on june 14th (on my file was saying that my luggage was lost since 10th, even before I arrive on my final destination). They said I would have my expenses paid as I didn’t have things to wear, I bought a couple of things and sent all the bills by email, on June 23rd the company answered me saying that Qatar Airways offered me an amount of 150USD as a reimbursement (which isn’t a lot AT ALL already, just the fact that there was a delay to receive my luggage, the stress and having to go out and buy things, just for this they should be paying something already, plus the things that I had to buy…) since then I sent 3 emails trying contact and asking which information they need to give me the reimbursement and I NEVER received an answer. It’s been more than one month that everything happened, and almost one month that they sent me ANYTHING about it, and I still didn’t get answers.

File ref: BKK2560937

Dear Qatar Airways,

I would like to raise a formal complaint against your ground staff.They heckled me and my wife and threaten me at Mumbai airport. Employee name Rashid Khan ground staff Mumbai. Linkedin ID https://www.linkedin.com/in/mohd-rashid-khan-366b5a10b/.He threatened, heckled, and misbehaved with me and my wife for over baggage which we were ready to pay for. I have all detail of the conversations we had. Please...

I traveled from Chicago to Kolkatta via Doha on July 2nd. However my checking baggage didnot arrive when I reached Kolkatta. The staff at the airport filed a PIR and mentioned they would deliver the baggage within 24-48 hour. It has been more than 5 days and no update yet.

The lady provided a contact number[protected] and email to check the status in case I dont hear back.
Have tried reaching them but no response.br...

I travelled from Seattle USA to Bangalore via Qatar Airways QR 720 from Seattle to Doha and then QR 572 from Doha to Bangalore on 3rd Jul. However the flight from Seattle to Doha was delayed and I missed the connecting Flight to Bangalore. So Qatar airways arranged my trip via Bombay through QR 556 and then Vistara airways from Bombay to Bangalore. However, I did not get my 1 Baggage at Bombay airport. I checked with Qatar airways and they mentioned the baggage was not picked up from Doha. I registered a complaint in Bombay airport.

The Baggage tag details are

QR 432625

Name: Hariharan Subramanian Noorani

Till date I have not received my baggage and it is 4 days now. I am extremely disappointed with this terrible experience with Qatar airways. I specifically planned Qatar airways on my return leg while taking Lufthansa to USA from Bangalore. This now makes me believe that I should not consider this airline further. Request that the baggage be traced and delivered asap to my address which has been provided in the complaint

Dear Sir/Madam,

I travelled with my family from Manchester (UK) to Trivandrum via Doha on Sunday 3rd July, landed in Trivandrum the next day, 4th July. We had checked in 4 bags, but on arrival received only 2 bags. I had filled in the complaint form for the missing two bags at the airport before going to my destination. Now its been more than 48hrs since we landed and no news of the bags. I called baggage service at Trivandrum airport, but they have no status update about it yet.

We are missing important items, like the formula milk and nappies for my 3yrd old, my wife’s clothes, my son’s sports equipment (cricket bat, pads, gloves, helmet etc...). So we are unable to travel around without these.

I had booked cricket training sessions for my son, but without his sport equipment he is unable to start these sessions.

I tried the live chat available in your website, whoever comes to chat from your end apologises and transfers the chat to the baggage service, but then nothing happens. I’ve wasted my time on these chats thrice now, always goes quiet after the transfer, no updates. Poor service by Qatar.

There are no contact numbers provided for calling your help centres for these complaints, that I why I’m writing this email to you.

I’ve attached two screenshots baggage status taken from your app, which shows the bag tags which have been delayed. This is the first time I’m travelling by Qatar and it turned out to be very bad experience, delays in take-off from Manchester and from Doha and then this missing baggage after late arrival at Trivandrum.

Request you to send my bags to my address provided asap. Appreciate if you could provide a quick response.

Best Regards,

Harish Sivanandan


Mob: [protected]

Terrible experience with Qatar Airways. PNR - PW9IVB.

Paid Rs. 1, 05, 711 for an upgrade to business class from BLR to IAD on Feb 19th, 2022 - amount got debited from account, but upgrade was not successful. Then the second time, used Credit Card to purchase the upgrade which was successful. The

State Bank of India says the online banking transaction is settled with the merchant. Almost 4 months now, and I still haven’t received the refund of duplicated transaction of Rs, 1, 05, 711.

Over 30 phone calls, multiple emails to the customer care, yet no update from them. Every time I call them, I am told to check back after 48 hours, and this is the same response I have been getting for almost 4 months. It’s annoying and frustrating how Qatar Airways has been holding my money for so long and not refunding it back.
The worst part is they don’t arrange a callback/email and you have to call every time and explain the same issue.

Attached the transaction snapshot, response from bank. Consumer Complaints Forum, please look into this issue and help me get back my amount at the earliest. Thank you.

This is regarding our International flight from SFO to AMD (which was supposed to be Mumbai):
Journey start date: June 16, 2022
Booking reference# 27SW9U with Qatar
All 4 passengers' last name is the same.

To say this was one of the most chaotic and stressful international flights will be an understatement. It was supposed to be fun & memorable for our family.

2 key issues:
1. No one from the airlines was aware if our final destination will be Mumbai (as originally scheduled) or Ahmedabad or somewhere else (yes, it was that bad). At each connecting airport, we got different info!

2. Even after multiple confirmations, we are yet to receive any of our 8 checked-in bags. Worst, we're yet to receive any calls or updates even after almost 5 days!

Just a heads up this is a huge rant, but with the nightmare, we are going through, this is the least.

At the SFO airport, we got rerouted to SEA instead of JFK. Also, we were told our final destination has now been modified to Ahmedabad, only for us to find out at the Seattle that it was sure going to be Mumbai as originally planned (we were relieved). We had another 2 families joining from JFK and all bookings were done from Mumbai for marriage, religious gatherings, short & quick vacation with family joining in Mumbai to receive us and we directly going from there. So much for our memorable and fun trip!

All the plans were in the air as we were not sure where we are finally going to end up. Also, with each re-route, we were unable to receive Vegetarian Jain Meal as originally confirmed because of it being less than '24 hours' with the new route! With 2 young kids and such a huge delay & re-routes, you can imagine frustration & anxiety. Add minimal food and hope you can imagine our state of mind & body.

On arrival at Doha, to our surprise, we were told our next flight is to Ahmedabad! With no calling facility and they themselves trying to figure out for an hour+, the chaos continued. They told us that it was best for us & best they can do. We were being supportive & patient. We were also assured of bags already re-tagged and on the same flight. I kept asking to confirm & we were assured.

We did NOT receive a single bag at Ahmedabad airport. They weren't able to trace. We were again wrongly assured to get a call once the office opens at 10 am. The phone number provided was invalid. I am yet to get any information on my bags from local team.

We had all stuff in the bags for marriage & one of the most important religious functions. Not to mention everything for vacation & what family urgently needed. We had the bare minimum with us with a 7 kg handbag limit & us required to carry some food because of religious restrictions.

Since arrival, every few hours I have called & tried online or other options, but only in vain. I do NOT trust the local airport authority considering the way it has been handled so far. I will like someone to urgently help us trace the bags & get them ASAP. In today's world, it should be so easy to at least locate bags & know when we will receive them.

It seems no one cares as yet to get a single call or message from the Qatar baggage team even after multiple escalation & assurance from other teams. NO one is giving their direct number and the only number given at the airport is invalid, really!

Our complete trip has been a total mess with us spending the entire time just trying to find various avenues to get our bags or having nightmares about it. All our local bookings are canceled. I just hope we're just one unlucky one & no one else faced such anxiety attacks on their trip.

We will really like:
1. fair evaluation & compensation for complete chaos & bookings,
2. a refund of the flight.
3. Importantly bags traced & handed over asap.
4. Baggage delay compensation for stuff we had to buy

I am sure NO one will like a similar experience for any of their trips, forget a vacation your family was looking forward to.

Thank you.

Hi there,

I would like to lodge a complaint about the unacceptable experience I had with the call centre recently.

On May 21st, I had to amend my departure date, so I have unknowingly requested a refund for booking reference WUE5YD

On May 22nd, I contacted the call centre asking to reverse the refund request, the operator explained that when the request for a refund is actioned it is unreversible and the only option available was to purchase a new ticket, which I did on the same day – booking reference LXLAHD.

On June 3rd, I contacted the call centre to check on the status of my refund, the operator at that moment stated: “THE REFUND HAS FAILED, TICKET IS STILL ACTIVE”, I several times asked the operator to confirm that I had 2 tickets active for the same day and he confirmed that. At that point, I authorised the operator to cancel booking LXLAHD. After the conversation ended, I received an email stating that booking WUE5YD was now also refunded!

BASICALLY, I HAD NO MORE TICKETS

On June 3rd, I have recontacted the call centre AGAIN and spoke with CHARCHITHA who has informed me that she would have lodged an internal investigation and I was meant to CALL BACK AGAIN in 7 days to check on the status of the investigation – THIS APPEARS TO BE COMPLETELY INCORRECT AS THERE WAS NO INVESTIGATION MADE.

On June 9th, I called back the call centre twice and after a very long argumentative conversation I was able to speak with a SUPERVISOR that the only solution he had for me was to expedite the refund of the booking LXLAHD

AS OF TODAY, I STILL DON’T HAVE A TICKET AND THE ONLY OPTION AVAILABLE IS TO PURCHASE A NEW ONE FOR A MUCH HIGHER PRICE

WUE5YD – cost A$1000 – refunded
LXLAHD – cost A$1600 – not yet refunded
New Booking – cost A$2100 – to be purchased

Could someone please help me here as this is a total disaster, I am yet to pay almost double the amount I originally spent and I have no money until the second refund is completed. By then there is a chance that the flight is fully booked.

I have already purchased a ticket for the rest of my family to fly on the 6th of July (KQJFW7) as we relocating to Italy permanently and I MUST find a solution for my mum to be on the same flight

THIS IS A COMPLETE FAILURE ON QATAR BEHALF, I AM EXTREMELY DISAPPOINTED AND I REGRET USING THIS AIRLINE

Regards
Giuseppe Carusi
09/06/2022

I booked an air ticket with Qatar airways on 23rd May. The first transaction failed but the amount has been debited from the account. But I didn’t get any mail or messages for the failed transaction. The second transaction was successful and got the ticket. When I contacted the Qatar airways customer care they said they have only received one payment (ie second) and told me to contact the bank. When I contacted the bank they asking for email from Qatar Airways stating that the transaction was failure. It’s been almost 1 month I haven’t get any mail from Qatar airways after many calls and emails.

I have travelled from Dallas (QR730)- Doha (QR528)- Chennai, started on 08th May'22 and reached Chennai on 10th May'22. Our flight landed ~2:10AM and I waited at baggage counter No 3 for 70 minutes and one of the Qatar guy came and told me that my baggage is missing, after the last bag came through. It seems they missed 22 bags the previous day. They are not sure of where the baggage is meaning whether it is missing in Dallas or...