Qatar Airways Complaints & Reviews

I am writing to let you know I left a small bag on a red seating area in the Doha airport on level 2 near gate 3 C The bag was a black pocket bag containing an Australian Licence and a yellow vacination card also a phone plug and charger along with a red folder from flight centre which contains personal information in this. also some other photos and papers and lozenges.
I am desperate to get my property back .
I was on flight QR 0898
Date was the 2nd of july
Time approx between 130 to 300am
Destination From Sao Poalo to Doha then while waiting in Doha I left my bag on the seats before leaving on my flight to Brisbane Australia.
my email is [protected]@bigpond.com
my phone number is [protected]
I ask that please someone contacts me to let me know how this claim is going .
I did have the staff take my details on the flight though I have still not heard.I ask if any one has handed this in to any lost property to please let me know on the contact details above. Thankyou Kindly Liam Pavy

Dear Madam/ Sir
We just had a wonderful family vacation to Switzerland, thanks to Qatar Airways flying from Nagpur. We wanted to take our three year old grandson, our son, daughter in law & her mother for a trip which was possible because of your airlines.
Me & my husband, who reside at Nagpur have always been travelling Qatar from the time it has started operations from the city.
I am a fashion designer & own a boutique in Nagpur for 25 years now. My husband is a army veteran & retired as a Colonel few years ago.
On the night of 3rd June, we boarded the flight from Doha QR 590.
A 22 was my seat number & my dil’s mother who was our guest was sitting on A24.
Unfortunately the lady sitting in front of my daughter in law’s mother was reclining her seat to fullest continuously, which was fine as long as everyone was sitting or sleeping in the flight.
When the food was served, as the practice is, it took some time for the air hostesses to clear the trays. The lady in front again reclined the seat to maximum & the food tray with remaining food & drink came flying on my daughter in law’s mother.
As a reflex, involuntarily I protested in our local language to keep the chair straight.
Her husband, who was sitting in our row also told her what had happened & said that the said chair was malfunctioning & was reclining way more then what it should.
The lady & my daughter in law’s mother had a word, apologies were exchanged & matter ended amicably.
Air hostess appeared & asked us what had happened, I told her that there was a problem in the chair & something should be done about it. Instead of listening to the complain about chair, she replied in a impolite manner that she is removing the tray & as a airline rule, she cannot ask a passenger not to recline.
We all kept quite at her outburst considering it was so late in night & she must be tired after a hard day’s work.
After some time a male steward appeared & stated asking around of who was using ’abusive language’ in the plane.
Everyone kept quiet as nothing of that manner had happened. Fist he accused the young man sitting next to the said lady & then everyone sitting around her.
When me & my husband tried to tell him about the malfunction chair, he was furious, rude & asked the lady & her husband if they wanted to call ‘authorities’ & press charges.
They replied in negative & told him that it was a mistake on their part & matter is sorted out.
Instead of accepting the answer, he kept shouting, that the said ‘senior citizen lady was ill treated & kept repeating the threats.
Everyone around was quite surprised with his behaviour & tried to calm him down suspecting that he was dead drunk.
We tried to point out that we all were ‘senior citizens’ & he should keep his tone down as my three year old grandson was sleeping in the back row. In response, he shouted that he ‘doesn’t care’ if the toddler was sleeping or would get disturbed due to ruckus he was creating.
My son tried to reason with him, my 66year old husband also tried the same but to no evil.
After the flight landed at Nagpur at 2.25 am on 4th June, when all passengers were disembarking, the steward stopped my son, spoke & walked very aggressively towards my daughter in law who was carrying the sleeping toddler When my son tried to intervene to protect his family, the he threatened him with dire circumstances. Threatened the staff who tried to intervene that he will ‘sort out’ everybody in Doha.
It was a very surprising behaviour from the staff of award winning airlines like Qatar.
I request you to look in to the matter, I believe there are cctv cameras in the flight. The crew, the pilot himself witnessed what went between my son & said rude staff.
First incident report was filed by my son ( who himself is a commercial pilot license holder) picture of his pass port was taken, the relationship manager of Qatar also came at the baggage area & agreed to file a report against misbehaving crew.
It was almost morning & after more than 10hours of journey, we left for home. Instead of having memories of great family holiday & our first with our grandson, we went home with disturbing thoughts of shouting, ill behaving, assaulting, drunk employee of Qatar airlines.
I request you to look in to the matter & take suitable action as such people in your prestigious airline are a dampening factor to your otherwise sparkling reputation.
Attaching my boarding pass for further reference.
Hoping to hear from you real soon.
Thanks in advance for your cooperation.
Regards
Shailaja Prasad
252 Ramnagar
Nagpur
[protected].

I have made multiple attempts seeking assistance on below issue but no response from Qatar Airways please assist
Good day,

This is to bring to your notice that I had made Qatar airways ticket transaction of Rs.79168 through UPI, on April 6 2023 for the below two passengers but unfortunately the amount transaction was successful from bank end but Qatar airways payment page didn't respond so the ticket booking couldn't be done.

Further checking with bank, the transaction was successful and seeking for
Merchant confirmation stating non-receipt of funds.

So I kindly request you to investigate and confirm the non receipt of the transaction from your end.

I have attached the transaction details and below information for your reference.

1)Passenger Name:
First Name : JAVADHU
LAST NAME : ABDUL JALEEL
2)Passenger Name:
First Name : Mohammed Ziaudeen
Last Name : Mahaboob Basha

Travel Details : April 19 CHENNAI to Jeddah
Departure Date : April 19 4:20 AM
Arrival Date : April 19 9:45 AM
Flight Number : QR 529 and QR 1190
Booking Date : April 5 2023
Transaction Date : April 6 2023
Transaction Amount : 79168
Mail Id : mohd.[protected]@gmail.com
Phone Number : [protected]

Please check and do the needful as soon as possible and refer the attached transaction details.

Note: FYI - I have booked the tickets for the same passengers with same travel date and flight from cleartrip.com on April 8 2023 and the tickets received from Qatar Airways for the same.

Thanks and regards
Mohammed ziaudeen
[protected]

I am writing to lodge a formal complaint regarding the delayed delivery of my checked baggage on flight QR528 from Doha to Chennai on February 23rd, 2023. Despite dropping off my baggage early at the counter in Doha, I did not receive any updates on the status of my baggage until the following day, which caused me significant inconvenience and distress.

The delay in delivering my baggage resulted in additional expenses as I had already arranged transportation to pick me up from the airport. I had to reschedule the pickup and incurred extra expenses due to the delay, which is unacceptable.

Moreover, I had to wait at the Chennai airport for an extended period of time, exceeding the travel time from Doha to Chennai, causing frustration and stress during my travel.

I would like to request a thorough investigation into this matter and a detailed explanation for the delay in delivering my baggage. Additionally, I would like to request appropriate compensation for the inconvenience caused, in line with the airline's policy for such situations.

I have attached a copy of my ticket and baggage claim form for your reference. I expect a prompt response to my complaint and request, and I am happy to provide any further information or clarification as necessary.

Extremely bad experience at Nagpur Airport by Qatar airline staff. They were uncooperative, rude and humiliating. It was about carry-on baggage. They gave no options, refused to give business class upgrade for laptop bag. This was on an international flight

With reference to the above mentioned subject I would like to bring to your kind notice and needful action against the said employee who has been working in an international airport which has secured better place in across the world.
The employee has been working in the baggage section in the above mentioned cadre. It is absolutely necessary to inform you that the said persons obtained the said job by producing his study certificates and out of which his graduation certificate what he has produced before your authority is a fake one and upon enquiry with the University authorities the fact was came into the light.
I am herewith the providing all the details along with the copy of the provisional certificate and also the website link of the ANDHRA UNIVERSITY to verify the authenticity of the certificate. It is evident with the naked eye that the University will provide a unique register number as a reference and the said number will remain same in all the marks statement as well as in provisional certificate and Original Degree Certificate but in this case there are different register numbers were mentioned on the certificate. If your authority wants to investigate further into the matter. I am herewith providing all the details of the university.

if you verify the marks statement it is evident that there are different register numbers are printed on each marks statement and originally a unique register number must contain on the degree and marks statement and the said number should be the same on marks statement as well as on the ORIGINAL DEGREE CERTIFICATE...

UNSAFE COVID TRAVEL & POOR/ILLOGICAL CUSTOMER SERVICE

I am very disappointed that Qatar offers no solutions for transit passengers on limited availbility long haul flights during the World cup.
We have gone to great expense to buy two return flights and specifically chose Qatar Airways as an award winning specifically covid safe flight who (supposedly) puts customer health needs first.
There are NO options to leave the airport if you are not visiting Qatar for the match, so transit passengers are basically prisoners in the airport!! I understand it is world cup and that is fine but there is no safe fresh air place for 14 hrs of transit in Doha airport (as confirmed in CHAT ‘help’) Thus a 26hrs total flight, one stop) to get fresh air DURING COVID TIMES is impossible and I have read several accounts that the airport lounges (which are min 60 Euros pp are overbooked and overcrowded) All the hotel rooms in airport are full.
I booked a room close to the airport but was requested to cancel since we do not have football tickets! or the world cup!! The chat support was not helpful at all. At the very least Qatar Airways should offer an option for a complimentary voucher or something for being able to freshen up and have accessibility to services. 
 We are already on a long flight before hand (26hrs flight with Qatar Airways 1 stop). The ‘economy’ ticket is Euro2500 (this is hardly a budget ticket) and it is disappointing that we have saved specially for this flight only to be disappointed by such poor and illogical service .

Some reasonable health conscientious amendments should be made or offer a solution for passengers that will be stuck in the airport (for more than 4hrs transit!!! - in this case 14hrs) and during covid times this is SIMPLY UNACCEPTABLE not to have access to fresh air or to only need to buy an expensive lounge ticket which is overcrowded - so what does that solve!!????
We are booking more than 6 weeks in advice for this so it is not last minute. 
What are passengers supposed to when there are no rooms in the airport available, you cannot leave the airport due to not having a football ticket!! and also no free services to freshen up unless paying for a crowded lounge!! Disappointing!!

I will escalate this to local and international health and safety and consumer rights complaints.
I have flown with Qatar several times and also been a client since 1997. This is hugely disappointing AND UNSAFE and I am appalled at the lack of forethought and preparation for your customers who may not only be visiting for the world cup or who need to wait in the airport for a long time.

I also wanted to add here that your twitter and chat support simply brushed me off and provided no concrete help or solutions, What is the point of service and help when none is offered or no logical solution given???

This is the last flight with this supposedly AWARD WINNING AIRLINE that could care less.

Hi this complain is against an employee who was on duty at Delhi international Airport on 18th sept 2022 at 11.30 pm for check in to delhi doha and doha miami flight. A guy who looked like a trainee, in turban( sardar in hindi) not sure of his name but I guess his name was jagjeet. He was very rude and didn't reply to any of our questions. The cabin luggage which I carried to 10 countries, according to him was bigger than cabin size and later on his senior told him no the size his ok. He wasted our 35 mins for check in. He made us throw our one cabin luggage coz of the size. When I was talking to him he kept on calling his senior Jessi, jassi sir. After flying from miami to doha to delhi I thought Qatar airways probably has THE BEST staff. Well behaved and very HELPful but my opinion changed after coming across this rude guy who didn't even think was necessary to reply to our questions or thank you. The worst guy ever for airline industry. Shame on that guy and the person who hired such an ill mannered, uneducated piece of ###.

My route to reach Baku was lhr to Doha turn Doha to Baku but my return flight was from emirates Baku to Doha then Doha to lhr. Kindly guide me through a written policy why I have been not allowed to board flight by your representative. I had an appointment for my visa at Lithuania embassy at Baku.After waiting for 6 months got this appointment but due to your inconvenience the appointment as been cancelled and I have to wait for my next appointment… whom should be considered responsible for my time waste and money waste on the non refundable return ticket ?

Hi

I traveled from benguluru to San Francisco via Doha on Sep 5th.My baggage has not arrived at SanFrancisco airport.Filed a report at the airport immediately on the same day .so far no update .it’s been two weeks.WhatsApp number given to talk to agent doesn’t work at all.I have some medicine and valuables that I need . Appreciate if this can be investigated.If we don’t hear in another week, we are going to take serious action on this matter.

[protected] CCU to San Diego (Via San Francisco)

Qatar claims in Website that *Excess baggage allowance is applicable only on flights marketed and operated by Qatar Airways.

I believe Qatar has a Code-Share with Alaska & they are marketing Alaska Seats .

Then why my 19yr Old Son, an aspiring Undrad Student was denied this priviledge at Kolkata Airport & asked to pay INR 19000/- . He suffered huge frustration & issues & ultimately left all his study books etc to manage the baggage. He has vowed not to fly Qatar ever again due to lack of transparency in information.

Also his luggage was not booked through to San Diego & have to re-Claim & re-chek in as SFO. Such harrasment.

I think QATAR should refund him ticket price & make good this harrasment.

We will make sure to put this in all forums so that future students dont face issues when they book tickets with Code-Share filghts.

I have been waiting 10 months for this payment i was delayed going to bangkok from london in november 2021 i was stuck in doha for 24 hours qatar made a offer for this which i excepted but still nothing after 10 months why are qatar so bad with customer service

Good day

I would like to complain about the service we received on the 28th of August 2022, from the ground staff at OR Tambo airport that resulted in us missing our flight.

We where informed that the flight was closed, when we entered our flight was still open and there was no last call to close the flight however the family in front o[censored]s was let through. The lady then sent us to the end of the check in station (we had to go from A33 all the way to A90 and then across.

We were subsequently told they could not help. We were then directed back to A33, the consultant was rude and unhelpful. All the while I am running with my little daughter trying to sort this out. We kept getting sent from one person to another and people were very unhelpful. Eventually we speak to a Manager who said he was the one that closed the flight and there is nothing he can do. We were on time for that flight. It had not left the terminal nor had there been a call to close and the ground staff was rude and unhelpful. All the while I am trying to get ahold of our travel agent so they can assist with the cancelation before the flight takes off. I spoke to Qatar but they could book me a flight a few hours later for R44 0000,

We where flagged as a no show, even though we were there on time. Rebooking another flight is costing me extra money that I don't have Ticket number: 157-[protected], 157-[protected]. I could possibly loose the job that I was going to start as I won't make it on time

Dear Concerned Authority,

I booked a return ticket with Reference Number JW9GTZ on 14th December 2021 for travel from Newyork to Doha.
The tickets were booked from my Privilege Member account for my wife and my son

My wife and son travelled from Newyork to Doha on 18Th Dec 2021.The return travel was booked for Nov 3 2022.

On 19th May 2022, I received email from Qatar Airways that the flight timing has changed and I have the option for either cancelling with full refund without any penalties or Change of Date.
As I given the option for full refund, I choose this option. When I check from my end, I wasn’t given the option to cancel, so I called Qatar Airways Customer care and the representative assisted me for cancellation and I asked him more than 3 or 4 times if I will be receiving full refund. I was assured as per my email I will be receiving the full refund and there is no doubt on it. Kindly check my recorded voice messages with Qatar Airways Staff called from phone number on the day of the ticket cancellation.

On 17th July I was refunded QAR 1820 (Bank Statement Attached) by Qatar Airways, which means I wasn’t given my full refund.I should be receiving around QAR 6000.

This is a clear case of fraud and I would like to place a complaint for fraud from Qatar Airways.

I opened a case regarding same on their website on July 17th itself.
case reference:   CAS[protected]M6X9K3 ) CRM:[protected]
There is no action until now from Qatar Airways.They have all my details and still they sent me unwanted emails asking me to send the booking reference and all those.They don’t have a proper mechanism even to address my complaints.

Kindly take an action against Qatar Airways and please protect the rights of Customers like me.

Trusting them I cancelled the ticket and booked a new ticket for QAR 12000.
New Booking -KD4MKH

I have been calling them for issuing me full refund for past 1 month but no proper action from them until now.

People like me have no other way to fight for justice other than through Concerned Authorities which we believe will protect our rights

Seeking for justice from you

Thank you and Regards

I flew from Dallas(USA) to Ahmadabad (india) on 8th August last Monday and today is 15th August and I still did not receive my baggage. And no one is even helping with that.
Booking #NYVWWD

I flew from Dallas(USA) to Ahmadabad (India) on 8th August last Monday and it's 15th August today ane I still did not receive my baggage ane no one even help me for that.

The Montreal Convention was triggered in the case of PNR SIXLRC as the baggage
1) did not arrive with my flight on 04.07.2022
2) wrongly delivered on 09.07.2022 to an address which was clearly indicated as not my current address beyond 06.07.2022, without calling in beforehand and verifying even after repeatedly informing Nagpur staff and reminding them of my PNR (where onward flights and start and end destination were clearly mentioned)!
3) The baggage was sent with an additional "PRIORITY" payment and the transit time in Doha was more than 3 hours

Qatar Airways, after multiple contacts through, is saying they will only refund USD 150 which doesn't even cover cost of essentials purchased during the time luggage was delayed. I had to return to India to pick up luggage myself!!

Tuesday, 4 July 2022:
• Flight QR1364 - Qatar Airways
• Ticket Number:[protected]
• Upgraded to Business to experience the Q-Suite. A few days before departure, we received an email that the aircraft had changed. Our travel agent called Qatar and Qatar confirmed that Q-Suite will be onboard the new aircraft (the travel agent has voice recordings of this as well). When boarding the flight, there was no Q-Suite onboard.
• Crew members were more than 45 minutes late resulting in late boarding and departure.

Tuesday, 12 July 2022
• Flight QR673 - Qatar Airways (Q.C.S.C)
• Ticket Number:[protected]
• Upgraded our seats to Comfort+ seats (at extra cost) only to find that the entertainment systems for all 4 seats were broken. The arm mechanisms were broken and had to be held up manually by hand. I have videos and photographs where my family had to hold up the entertainment systems for the duration of the 04h30 hours of flight. Crew members were aware of this.

Wednesday, 13 July 2022
• Flight QR1363 - Qatar Airways
• Ticket Number:[protected]
• We tried to complain about the broken entertainment systems at the Qatar Counter (At Gate C2) when transferring, after standing in a queue for more than 50+min. We were then told that we have to send an email when we get home. We tried to upgrade our seats or take another flight as we found out that the upgraded extra legroom seats would be too small for my frame but was brushed off that all flights and concurring flights to Johannesburg were full. Qatar staff said “we are fortunate to even have that seats”. Nevertheless, the seat was too small for me and one of your air hostesses did notice this onboard. I sat in the small seat for 9hours being uncomfortable throughout. We found flight crew on this flight to be rude.

Social media agents just supply generic answers.
Our overall experience with Qatar was poor.

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to Chennai and should arrive on 8th August (today). When I called again to enquire this morning, they're saying that they do not know where my baggage is and that they've not received it at Chennai. This is ridiculous. I've been sitting here without clothes to change just waiting for my bag to arrive. I have valuable materials in my bag so I need my bag, otherwise I'm going to take some serious actions. So far, no updates please look into this

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to Chennai and should arrive on 8th August (today). When I called again to enquire this morning, they're saying that they do not know where my baggage is and that they've not received it at Chennai. This is ridiculous. I've been sitting here without clothes to change just waiting for my bag to arrive. I have valuable materials in my bag so I need my bag, otherwise I'm going to take some serious actions. So far, no updates please look into this