Razorpay Complaints & Reviews

Address: Muzaffarnagar, Uttar Pradesh, 251001

Sir i had cancel my ticket of irctc and didn't receive my refund of 1200.
My transaction id is - [protected] and my cancellation id is -
[protected]
And my pnr is - [protected]
Please refund my money as soon as possible.. I am also providing the screenshot. Its been 7 days. My transaction date is 5 april. Hope you guys will resolve it soon...

+2 photos

May 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

Razorpay Customer Care's response Hi Abdulla,

We are getting this transaction [protected] checked with our banks as a refund was initiated on 6th April 2018. For further details you could drop a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

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P

Praful Sable

from Pune, Maharashtra

Apr 12, 2018

I had pay my irctc Ticket amount by BHIM upi of Rs. 870 but at cancellation he show Bank Name Razorpay yet i don't get Refunded amount of PNR No. [protected] and Transaction ID - [protected] also Refund ID - [protected] Date- 8 Apr 2018 Amount Rs. 630

did not receive the refund of cancelled ticket - Comment #3067066 - Image #0

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Razorpay Customer Care's response, Apr 13, 2018

Verified Support

Hi Praful,

We see that the refund for this has been initiated on 9th April 2018 . We are getting this checked with the banks. For further details on the same drop us a mail on [email protected] with your contact details as well.

Thanks and Regards,
Team Razorpay

S

Subhrajit Mandal

from Kolkata, West Bengal

Apr 12, 2018

Hi, I'm subhrajit . I had booked irctc train ticket through upi app phone pe. Transaction id HDF8F0922B840754AA9B2CC34D87CC6EBE6. Money got debited but irctc ticket was not booked. Please check the transaction and refund the balance. Thank you.

did not receive the refund of cancelled ticket - Comment #3067106 - Image #0

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Razorpay Customer Care's response, Apr 13, 2018

Verified Support

Hi Subhrajit,

We checked and see that we have updated you with the details on mail with ticket reference number 178937. For further details you please refer to the mail.

Thanks and Regards
Team Razorpay

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Address: 722132

I, Sandipan Bandyopadhyay, booked a ticket from Burdwan(BWN) to Malda Town(MLDT) from the IRCTC Rail Connect app on 11th April. I did my payment through Razorpay portal by Tez app upi. Payment have been deducted but ticket is not booked. Payment was 340/-, it is deducted from my bank account and has been transferred to razorpay account but the ticket is not booked. Its a fraud. Please I am requesting everyone not to use Razorpay portal! Image is attached below.

+1 photos

Apr 16, 2018

Complaint marked as Resolved

Got my money returned from the bank.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

Razorpay Customer Care's response Hi Sandipan,

We checked the transaction [protected] and see that this is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. Kindly drop us a mail on [protected]@razorpay.com with your contact details for us to assist you better on this.

Thanks and Regards,
Team Razorpay

Apr 16, 2018

Updated by Sandipan Bandyopadhyay Thanks for looking into it. Got my money back. Closing the complaint now.

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Transaction id:[protected]

I want to dispute this transaction. I tried to book ticket on irctc paying via razorpay using upi, after i approved the transaction the amount got deducted but the ticket wasn't booked.

The transaction failed but i was charged. This is so unacceptable the whole upi interface has this major flaw. I want my refund as soon as possible.

May 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Razorpay Customer Care's response Hi Rakesh,

We checked the transaction[protected] made on 10th April and see that this is an unsuccessful transaction. If the funds have been debited, you will receive the credit in your account within 10 working days. For further details please drop us a mail on [protected]@razorpay.com with your phone number.

Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 401404

Hello,
I tried to book a train ticket on 8/04/2018 around 1.40 a. M using razor pay upi transaction. Money got deducted from my account but ticket wasnt booked please provide me refund as early as possible. Attaching transcation screenshot my transaction id is[protected]. Hoping to get refund as soon as possible.
Regards
Chirag kale
[protected]
Resolve issisue as eary as possible

May 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Chirag,

We have updated you over the mail thread with reference number 177383. Kindly check the mail thread and revert on the same for any further queries.

Thanks and regards
Team Razorpay

Apr 10, 2018

vijay@#'s response awaiting for reply

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V

vijay@#

from Chennai, Tamil Nadu

Apr 10, 2018

I booked a ticket on 28 March and being in waiting list I cancelled ticket on 31march for which IRCTC refunded 935 rupees to rozorpay but this razorpay has not credited the money to my account.
I am feeling like cheated by them even I'll complaint to IRCTC regarding their fraud.

refund for the ticket not booked - Comment #3064431 - Image #0

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Vijay

The refund for the cancellation ID 100000227507716 has been successfully processed on April 2, 2018. For further details please drop us a mail to [email protected], we will be happy to help.

Regards,
Team Razorpay

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My name is nikita. I ordered at pizza hut and made payment with razorpay gateway on 06/04/2018 at 1 pm. Amount of rs 692 was deducted but ordered is not placed at pizza hut. My transaction id is pay_9vqstxj2yawuze. One day passed and still amount is not refunded to me. If these type of gateways are there then there is a strict need to take serious action against them. Kindly look into this matter seriously and refund my amount as soon as possible

May 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Nikita,

We see that this is payment has been processed to the merchant successfully. Kindly check the mail thread with reference number 177382 and revert on the same for any further queries.

Thanks and regards
Team Razorpay

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Apr 14, 2018

Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback

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Address: 560030

Website: www.irctc.co.in

Dear Admin
Consumer Complaints forum

i am vipin rathor from dehradun.

i book my train ticket at irctc app via razorpay upi gateway. but problem is there is amount is deducted in my bank and ticket not booked. irctc transaction shows trans failed. so please refund my ₹ 645/- on my bank account.

details are below:.

Date -1 apr 2018 Time-11:03 am

Irctc Transaction Id - [protected]

PAYMENT GATEWAY RAZORPAY UPI METHOD.

upi transaction id- HDFC0D41D3B724AD48A29FD86F3B16D9104B

so please take a priority action above matter and settled my refund as early as possible.

Thanks & Regards

Vipin Rathor

Mob-[protected], [protected]

Email- [protected]@gmail.com

Dehradun Uttarkhand.

May 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Vipin,

We have updated you over the mail thread with reference number 177315. Kindly check the mail thread and follow the same for any further queries.

Thanks and regards
Team Razorpay

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Address: Surat, Gujarat, 395007

Sir my name is bharat and i have applied loan from flashcash 0n28th March 2018 and repaid it on same day by debit card but flash cash yet not recievd Money my mobile no [protected] please contact me.my transaction is ref/cq[protected] please solve my issue otherwise I would like to complait against razerpay in cusumer forum india.please I want my refund

May 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Bharat,

We see that the payment has been processed to the merchant successfully. Kindly check the mail thread with reference number 177210 and revert on the same for any further queries.

Thanks and regards
Team Razorpay

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M

Muhammad Saif

from Ahmedabad, Gujarat

Apr 10, 2018

I have booked a ticket from irctc but payment transaction failed.My money got deducted but no ticket was booked.Even after 7 days now I haven't got my money back.
Kindly see through it and give me my refund.

about flash cash loan - Comment #3064025 - Image #0

about flash cash loan - Comment #3064025 - Image #1

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Muhammad,

We have updated you regarding the transactions made by you on 31st Mar, 2018 over the mail thread with reference number 177256. Kindly check the mail thread and follow the same for any further updates.

Regards,
Team Razorpay.

R

rajputak03

from Dimapur, Assam

Apr 11, 2018

I have already contacted my bank as well as paytm about it
They told me that the transaction was successful.
I haven't received the debited amount yet
Please be responsible it's 100% your fault
Here amount doesn't matter but faithfulness and responsibilities

about flash cash loan - Comment #3066278 - Image #0

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Razorpay Customer Care's response, Apr 12, 2018

Verified Support

Hi Muhammad,

As conveyed over the mail with ticket reference `177256` the refunds are processed from our end. Please follow back the mail threads for further queries.

-Regards,
Team Razorpay

M

Mydham Kavitha

from Kalpetta, Kerala

Jun 17, 2018

Hi
I am kavitha i have taken loan on flash cash and i have pay completely and i have appiled again loan but the app is completely not working then wht i should to do

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I'm anand agrawal i have payment in bhim app to irctc rail connect but the amount is debited from my bank account and transaction message is successful on app, but on irctc site showing error and ticked is not booked.

Tranaction ids :[protected][protected]

The above two transactions amount has been deducted and ticket is not booked.

Email id : [protected]@gmail.com
Ph no: [protected]
Please check the mistake and refund my amount to my account
Thanking you,

May 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 05, 2018

nakul hansora's response Refund status is shown in the screenshot Taken from irctc.co.in.
Razorpay Bank has not refunded to my credit card ending 7041.

Verified Support

Apr 06, 2018

Razorpay Customer Care's response Hi Anand,

We have sent an update to you over mail with ticket reference 176794. Please check the mail and revert to us on mail with the details of your transaction.

Thanks and Regards,
Team Razorpay

Apr 09, 2018

Updated by akagrawal26 I have replied back to email but still no response from your side.

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N

nakul hansora

from Ahmedabad, Gujarat

Apr 6, 2018

Irctc has refunded amount of ₹425/- to rozarpay on 02/03/2018. but my credit card ending 7041 is not credited yet.

upi transaction is successful but no ticket booking - Comment #3061187 - Image #0

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hi Nakul,

Kindly drop us a mail to [email protected] with the transaction ID and we will have this looked into right away.

Thanks and regards,
Team Razorpay

D

dhaya453

from Chennai, Tamil Nadu

Apr 6, 2018

Hi,

I have tried to book the ticket on irctc march 29 but payment succeded and in irctc refunded back by march 31 but i yet to get back my money into ma account

upi transaction is successful but no ticket booking - Comment #3061453 - Image #0

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hi Dhayananth,

We checked our logs and see that the transaction has not been made through Razorpay. Please contact the concerned team regarding this.

Thanks and regards,
Team Razorpay

K

KOTLA PRADEEPTHI

from Hyderabad, Telangana

Apr 10, 2018

Two transactions
[protected]
[protected] both dated 17 march 18 were failed and irctc has shown refunded status on 19 march 18.

razorpay where did the money go? if you cant refundwhy in first place you were made a gateway

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Pradeepthi,

We have updated you regarding the transactions made by you on 17th Mar, 2018 over the mail thread with reference number 175221. Kindly check the mail thread for the details.

Regards,
Team Razorpay

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I tried booking from irctc mobile app and payment for the booking was using upi id through rayzorpay. The transaction was failed due to failure of payment. But the amount has been debited from my account. I want to get refund for this transaction.

Irctc transaction id :[protected]
Date :4/4/118
Payment status : failed
Google transaction id: cicagmd1xlzkya

+1 photos

May 6, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Razorpay Customer Care's response Hi Madhuri,

We checked the transaction [protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Thanks and Regards,
Team Razorpay

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M

Mansi Sinha

from Jalandhar, Punjab

Apr 6, 2018

I didn't got my tickets but you didn't refunded my money... it happened bcoz you didn't responded and now we are suffering because of... such a irresponsible act...

payment failed for irctc - Comment #3061486 - Image #0

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hey Mansi,

We have updated you over the mail thread with reference number 176584. Kindly check the mail thread and revert on the same for any further queries.

Thanks and regards
Team Razorpay

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Address: 400703

Website: razorpay.com

I booked a train ticket worth 7120rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked but for some reasons i cancelled the ticket and it's been 06 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but they aren't depositing to my account. Please solve issue quick

Cancellation id - [protected]
Transaction id : [protected]
Refund amount - 7120
Pnr no: [protected]

May 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 31, 2018

Gangichetty Munivelu's response Txn id [protected] was not done.money deducted.tickets are not booked.pls refund my funds to my account.

Apr 05, 2018

Updated by sharma.kim93 Please update on my refund amount.

Verified Support

Apr 05, 2018

Razorpay Customer Care's response Hi Kim,

We see that a refund of 7, 120.00 has been successfully processed from our end on 2nd April 2018. For details drop us a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

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G

Gangichetty Munivelu

from Vijayawada, Andhra Pradesh

Apr 6, 2018

Txn id [protected] was not done.but funds debited.so pls refund my funds to my account.

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

```Hi Gangisetty,

We checked our logs and see that the refund for this transaction was successfully processed on March 29, 2018. Kindly check the mail thread with reference number 173616 and revert on the same for any further queries.

Thanks and regards,
Team Razorpay```

P

Pritvi3

from Bengaluru, Karnataka

Apr 6, 2018

Hello
I have cancelled my E-ticket and i got the notification in refund history as the amount has been refunded to Razorpay, but i haven't got it on my bank account.
payment mode: Razorpay BHIM
Cancelled on 5th april'18.
Transaction id: [protected]
please go through the issue asap.
Thank you

irctc refund not received - Comment #3061437 - Image #0

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hey Prithwi,

Your refund for 100000228632348 has been successfully processed from our end on April 06, 2018. For any further assistance regarding the same, kindly drop us a mail to [email protected].

Thanks and regards,
Team Razorpay

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Address: 560 002

Website: razorpay

15-march-2018 i have tried to book ticket through irctc application via phone pay razorpay amount 415 rupees debited from my account but did not get ticket.
so please credit amount 415 rupees in to my account.

UTR NO :[protected]

Transaction id : HDF77420F2E27B346F2BF[protected]FF85

FROM,
BHARATH KATIKA
MOBILE NO :[protected]
EMAIL: [protected]@gmail.com

May 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 04, 2018

Updated by kbharath643 please credit amount 415 rupees in to my account

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Bharat,

We have updated you over the mail thread with reference number 176323. Kindly check the mail thread and write back on the same for any further queries.

Thanks and regards
Team Razorpay

Apr 10, 2018

Updated by kbharath643 please respond.

from
bharath
[protected]
[protected]@gmail.com

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R

rajputak03

from Dimapur, Assam

Apr 6, 2018

I have made transactions of amount rs 410 for booking train ticket using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account.
I have attached
Bank upi statement
Please help

ticket did not get but money debited from my account - Comment #3061148 - Image #0

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hey,

We checked the transaction for the UPI reference 809508587493 which is an unsuccessful transaction. If the funds have been debited from your account, please drop us a mail on [email protected] and we will check the same.

Thanks and regards
Team Razorpay

R

rajputak03

from Dimapur, Assam

Apr 11, 2018

I have already contacted my bank as well as paytm about it
They told me that the transaction was successful.
I haven't received the debited amount yet
Please be responsible it's 100% your fault
Here amount doesn't matter but faithfulness and responsibilities

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Razorpay Customer Care's response, Apr 12, 2018

Verified Support

Hi Bharath,

Please refer to the mail with ticket reference `179146` as we have updated you with the refund details, you can follow up on the same mail for further queries.

-Regards,
Team Razorpay

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Address: 560 002

Website: razopay

15-march-2018 i have tried to book irctc train ticket through phone pay razopay amount 415 rupees debited from my account but did not get conformation ticket. So please credit my amount 415 in to my account.

Utr no:[protected]
Transaction id :hdf77420f2e27b346f2bf[protected]ff85

From,
Bharat h katika
Mob:[protected]
Email: [protected]@gmail.[protected]@gmail.com

May 18, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 04, 2018

Updated by kbharath643 please resolve my issue

Apr 04, 2018

Updated by kbharath643 please credit 415 rupees in to my account.

Apr 04, 2018

Updated by kbharath643 please credit amount 415 in to my account.please respond

Verified Support

Apr 05, 2018

Razorpay Customer Care's response Hi Bharat,

We have updated you over the mail with the reference number 176323. Kindly check and follow the mail thread for further details.

Regards,
Team Razorpay

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Dear razorpay,
While booking a ticket through irctc, i used the razorpay payment gateway, the booking failed but the money was deducted from my account through the transaction id-[protected]. Now it shows on irctc app that money has been successfully refunded to razorpay. Can you please tell where is my money?? I am very much disappointed. It has been more than a week. Please refund the money as soon as possible.

May 3, 2018

Complaint marked as Resolved

The refund has been successfully deposited in my account.Thanks to Razorpay customer support. Regards,

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

Razorpay Customer Care's response Hi Gautam,

We checked the transaction in reference to [protected] and see that a successful refund has been processed as on 2nd April 2018. For further details you could drop a mail on [protected]@razorpay.com we would be happy to help you.

Thanks and Regards,
Team Razorpay

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Hi,
I have tried to book tatkal in irctc.in razor pay payment form, i clicked twice on "continue payment". Two transactions initiated towards upi app and i approved both. Tatkal booking failed. Now i got refund of only one transaction. Please find the screenshot of both transaction. And help to get refund of second transaction as well.
Thanks
Saravana

+2 photos

Apr 11, 2018

Complaint marked as Resolved

Today i got refund. Thanks

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

Razorpay Customer Care's response Hi Sarvana,

We checked the transaction in reference to[protected] and see that this is an unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
For the transaction in reference to[protected] a refund has been successfully processed on 2nd April 2018.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Thanks and Regards,
Team Razorpay

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S

Sanjeev93

from Lucknow, Uttar Pradesh

Apr 4, 2018

Dear sir
Maine 5 march ko ticket book kiya tha jo failed ho gaya tha aur amount debit ho gaya hai lekin abhi tak vapas nahi aaya please refund my amount.

Transactio id[protected]
Date- 05/03/2018

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Sanjeev,

The refund for the transaction ID 806419740593 has been successfully processed on March 10, 2018. For further details please drop us a mail to [email protected], we will be happy to help.

Regards,
Team Razorpay

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Dear sir,
I'm sushil kumar raj i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Transaction id: [protected]
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Sushil kumar raj

+1 photos

May 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

Razorpay Customer Care's response Hi Sushil,

We checked the transaction [protected] of ₹ 1, 140.00 made on 1st April 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

Thanks and Regards,
Team Razorpay

Verified Support

Apr 03, 2018

Razorpay Customer Care's response For further details drop us a mail on [protected]@razorpay.com for further assistance.
Regards,
Team Razorpay

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S

Shakeeb Shaik

from Khammam, Telangana

Apr 4, 2018

Fraud company

We see that the refund `rfnd_9mnjDWL5cGVcjp` of amount `₹ 1, 695.00` has been initiated on `14th Mar, 2018`.

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Shakeeb,

Please refer to the mail with ticket reference `170627` as we have updated you on the same. For further details you can drop a mail to [email protected]

Regards,
Team Razorpay

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I booked a ticket on irctc, the payment from tez upi showed that transaction is successful and money got deducted from the account, but ticket was not booked. Would u please refund asap.
As per the acts and norms the refund should be initiated within 3 5 days, as the amount is 1280 i highly request you to refund asal
Details are mentioned below.
Transaction id upi
[protected]

May 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Alok,

We have updated you over mail with the details of the transactions . Please check the mail reference #173270 and do write back to us on the same mail thread for further queries.

Thanks and Regards,
Team Razorpay

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E

Er Radhe Shyam

from Mumbai, Maharashtra

Mar 30, 2018

I have book ticket through upi but amount deducted and go into [protected]@hdfcbank and ticket was not book on 30 march 2018 .please refund my amount.

irctc train ticket - Comment #3055198 - Image #0

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Razorpay Customer Care's response, Apr 3, 2018

Verified Support

Hi,

Drop us a mail on [email protected] with the transaction ID and UPI reference number we will assist you thereon.

Regards,
Team Razorpay

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I made a payment through your razorpay using BHIM upi id, the money taken from the bank account, my bhim application transaction screenshot is also attached check it, money was debited from my account but the train was not booked.please check that and to help me to transfer my money to my bank account quickly.the complete details are given properly and my transaction id also mentioned in screenshot .

+1 photos

May 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Karthikeyan,

We see that this is an unsuccessful transaction. For further details regarding the transaction, please drop us a mail to [protected]@razorpay.com

Thanks and regards
Team Razorpay

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I tried to book ticket using irctc rail connect app from tambaram to kulitalai. I opted for upi payment of rs 385. The money has deducted from my bank account but ticket not booked. I attach screenshot of the payment made. So please kindly look into the issue. Because of you i am unable travel on the planned day. So in future try make your system more reliable.

+1 photos

May 8, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

Razorpay Customer Care's response Hi,

Please drop us a mail to [protected]@razorpay.com with the transaction ID and we will get back to you with the details of the transaction over the mail.

Best Regards,
Team Razorpay

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Address: 641607

I booked a ticket on 18 th march through irctc app and made payment using razorpay. Amount detected but ticket not booked. After a day irctc status show refunded to razorpay still not yet received the amount from razorpay.

Transaction id: [protected]

Kindly take an action to get the amount rs 1245.00

Thanks and regards
Paramaguru b

+1 photos

May 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

Razorpay Customer Care's response Hi Paramaguru,

We have updated you regarding the transaction over the mail with the reference no 172735, kindly check the same and write back to us on the same thread for further details.

Regards,
Team Razorpay

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I booked a ticket on 24/03/2018, around 11 pm, with upi transaction id as[protected].
The amount was deducted from my bank account but no confirmation message from irctc came regarding the same.
I even waited 2 business days, as it says at many places, but then i was forced to write this complain when i didn't see the amount being refunded.
Kindly look into the matter at the earliest

May 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

Razorpay Customer Care's response Hi Shawn,

We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Thanks and Regards,
Team Razorpay

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L

Lyca

Mar 27, 2018

I made a transaction last Janury 2018 but unfortunately it was cancelled because of some reason then days later the Razorpay emailed me about the successful refund and now its alread March i still dont received any refund from them as what my bank shows. Please help!

Reply

Razorpay Customer Care's response, Apr 3, 2018

Verified Support

Hi,

Kindly drop a mail on [email protected] with the details of your transaction details for us to assist you with the details.

Regards,
Team Razorpay

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