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[Resolved]  Razorpay — upi transaction is successful but no ticket booking

I'm anand agrawal i have payment in bhim app to irctc rail connect but the amount is debited from my bank account and transaction message is successful on app, but on irctc site showing error and ticked is not booked.

Tranaction ids :[protected][protected]

The above two transactions amount has been deducted and ticket is not booked.

Email id : [protected]@gmail.com
Ph no: [protected]
Please check the mistake and refund my amount to my account
Thanking you,
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May 7, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Apr 05, 2018
nakul hansora's response Refund status is shown in the screenshot Taken from irctc.co.in.
Razorpay Bank has not refunded to my credit card ending 7041.

Verified Support
Apr 06, 2018
Razorpay Customer Care's response Hi Anand,

We have sent an update to you over mail with ticket reference 176794. Please check the mail and revert to us on mail with the details of your transaction.

Thanks and Regards,
Team Razorpay
Apr 09, 2018
Updated by akagrawal26 I have replied back to email but still no response from your side.
Complaint comments 
3 Comments

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Comments

Irctc has refunded amount of ₹425/- to rozarpay on 02/03/2018. but my credit card ending 7041 is not credited yet.

Reply
Razorpay Customer Care's response, Apr 9, 2018
Verified Support
Hi Nakul,

Kindly drop us a mail to support@razorpay.com with the transaction ID and we will have this looked into right away.

Thanks and regards,
Team Razorpay
Hi,

I have tried to book the ticket on irctc march 29 but payment succeded and in irctc refunded back by march 31 but i yet to get back my money into ma account

Reply
Razorpay Customer Care's response, Apr 9, 2018
Verified Support
Hi Dhayananth,

We checked our logs and see that the transaction has not been made through Razorpay. Please contact the concerned team regarding this.

Thanks and regards,
Team Razorpay
Two transactions
[protected]
[protected] both dated 17 march 18 were failed and irctc has shown refunded status on 19 march 18.

razorpay where did the money go? if you cant refundwhy in first place you were made a gateway
Reply
Razorpay Customer Care's response, Apr 11, 2018
Verified Support
Hi Pradeepthi,

We have updated you regarding the transactions made by you on 17th Mar, 2018 over the mail thread with reference number 175221. Kindly check the mail thread for the details.

Regards,
Team Razorpay

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