Razorpay Complaints & Reviews

I booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com
Phone no:- yogeesh b r

Upi ref no :-
1.[protected]
2.[protected]

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 25, 2018

Updated by Yogeesh B R Phone Number :- [protected]

Verified Support

Apr 26, 2018

Razorpay Customer Care's response Hi Yogeesh,

We have received your mail regarding the transaction with UPI reference numbers:[protected],[protected] and have updated you with the details on the same with the reference number #183903. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

View replies

R

rinkoo lodhi

from Lakhimpur, Uttar Pradesh

Apr 26, 2018

Sir
I booked a ticket from irctc and payment through bhim app by rozarpay but ticket not booked and money debated from my account and credit to raozerpay transaction id[protected]
So please refund the money to my account
Thank you

Reply

Razorpay Customer Care's response, May 2, 2018

Verified Support

Hi Rinkoo,

We checked the UPI reference number : 811517172021 and see that it was an unsuccessful transaction. You should ideally receive the refund within 10 working days from the date of debit. For further queries, please feel free to drop us a mail to [email protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi there,
I have made payment from BHIM UPI APP for a rail ticket reservation on 24th April 2018. Rs. 330 debited from the account but could not reach to the IRCTC and hence the transaction failed in between.
Will the deducted amount be credited into my account automatically or is there some process i will have to follow. Thats why i am posting the complaint here. Please do the needful as soon as possible.

Thanks

May 3, 2018

Complaint marked as Resolved

Hi there, I had registered my complaint with all proofs on 25th April, and my complaint was forwarded to customer support on the next day. I think, correct Attached information with proof helped customer support to decide it sooner that my complaint is genuine and they confirmed it on 2nd May 2018. Although they said that i will get my refund within 10 working days, but I am happy to get it on the very next day - May 3, 2018. I got the message of refund on my cellphone. Thanks a lot for your support and services.

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Razorpay Customer Care's response Hey, we checked the UPI reference number :[protected] and see that it was an unsuccessful transaction. You should ideally receive the refund within 10 working days from the date of debit. For further queries, please feel free to drop us a mail to [protected]@razorpay.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Hi razorpay,

I didn't get my refund for a failed transaction using razorpay on irctc app.
I have the shared the details of the transaction below in a screenshot and let me know if any other details are required.

Please look into this issue and get it resolved as soon as possible.

Let me know if the refund amount will be deposited in my bank account which initiated the transaction.

Thanks,
Srinivas

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Razorpay Customer Care's response Hi Srinivas,

We have received your mail with regards to the transaction with transaction id: [protected] and have updated you with the details on the same with the reference number #184633. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

View replies

B

Bibek Jena

from Hyderabad, Telangana

Apr 26, 2018

Made an Irctc booking today ie.s 21apr2018... transaction id[protected] UPI payment..
2201.80 rs .. deducted from my account without getting any ticket...
so i kindly request you to refund the concern amount l..

Reply

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Bibek,

We have updated you with the transaction details for which a refund rfnd_A3jnmDxkls9BMI has been successfully processed as on 21st April 2018 .The ticket reference for the mail is 184038 . Kindly check the mail thread for updates on the same.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560066

Website: irctc

I have ticket today morning and cancel due to tqwl. I got a mail stating refund shortly but till now no status. Please provide me the cureent status. Please find the details below:
Google transaction id: ci*wmw
Upi transaction id: 8*3.
The payememt was initiated through google tez and gateway used was razorpay in irctc connect app. Please do the needful

Apr 25, 2018

Complaint marked as Resolved

automatically refund came no action from my side

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

Razorpay Customer Care's response Hey Mebin,

We are unable to locate any transaction at our end with this transaction ID. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction ID and the UPI reference, we will have this looked into and update you on the mail thread.

Thanks and Regards,
Team Razorpay

View replies

R

rinkoo lodhi

from Lakhimpur, Uttar Pradesh

Apr 26, 2018

Sir
I booked a ticket from irctc and payment through bhim app by rozarpay but ticket not booked and money debated from my account and credit to raozerpay transaction id[protected]
So please refund the money to my account
Name. Priyank Rajpoot
A/c [protected]
Ifsc code ALLA0210077

Reply

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Rinkoo,

We checked the transaction and see that a refund was processed on 26th April 2018. For further details on the same drop us a mail on [email protected] we will be happy to assist you.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110042

I booked a train ticket worth 430 rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked in tatkal waiting quota but for some reasons, it not get confirmed and cancelled automatically and it's been 10 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but these guys aren't depositing to my account. Please solve issue quick

Cancellationid /refundid [protected]
Transaction id [protected]
Refund date 18-apr-2018

May 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

Razorpay Customer Care's response Hi Ankit,

We have received your mail with regards to the transaction with transaction id: [protected] and have updated you with the details on the same with the reference number #183292 . Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

View replies

A

ASHWIN BALAN

from Ernakulam, Kerala

Apr 25, 2018

Used Razor Pay to book ticket in IRCTC . IRCTC showed payement failed but RazorPay deducted money from bank and showed succesful transaction . Please initiate a refund .

Reply

A

Abhishek Prime

from Avinashi, Tamil Nadu

Apr 25, 2018

Ticket not got booked but money got debited from irctc app ... I booked through UPI id, kindly refund my money
My Upi id : [protected]@axisbank
Email id : [protected]@gmail.com

Reply

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Abhishek,

We have updated you with the transaction details for which the refund rfnd_A3N3UwJfWZ7Rvn has been processed. The ticket reference for the mail is 186441. Feel free to write back to us on the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Sir
I m Udit Singhal.I have a transaction of Rs1850 from upi id [protected]@paytm to upi id [protected]@hdfc for my railway ticket on irctc app. The transaction was succeded but my ticket was not booked as the my money is not transfered by razorpay to irctc. Please refund my money.
UPI Ref ID:[protected]
Txn ID: HDFADA210005B[protected]A746B0CEDDD042

May 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 23, 2018

Updated by u_d_i_t Dear Sir,
I m Udit Singhal. I was booking a railway ticket on irctc app of rs 1820. I have done the payment using bhim upi.My upi address is[protected]@paytm.
The transaction was succeded and money was debited from my account but ny ticket is not booked as by showing no response by bank.
my email id is :[protected]@gmail.com
mob : [protected]
I m attcaching two screenshots for transaction id.
Please solve the issue as soon as possible.

Verified Support

Apr 25, 2018

Razorpay Customer Care's response Hi Udit,

We have sent you an update on the mail for the transaction ID : [protected].
Ticket reference of the mail is 183297.

Feel free to reach out on the same mail thread for further queries.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Razorpay â€” irctc payment failure

Dear sir,
This is preyoshi saha, i have done my payment of tickets through 'phone pe' app to razorpay irctc rail connect, but i didn't receive my train tickets though it is showing in phone pe app that my transaction is successful. The amount is being debited from my bank account and credited to your bank but not received by the irctc.. I'm mentioning my transaction id over here..
Transaction id : [protected]
Please check the issue and and kindly solve my problem.. Either get my tickets booked or refund me back my money in my account..
Thanking you,
Yours sincerely
Preyoshi saha

May 25, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Razorpay Customer Care's response Hi Preyoshi,

We have received your mail with regards to the transaction with transaction id: [protected] and have updated you with the details on the same with the reference number #183023. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

View replies

A

Abhishek Prime

from Avinashi, Tamil Nadu

Apr 23, 2018

I booked ticket in IRCTC mobile app through UPI id but the money got debited but ticket was not booked, so kindly refund my money ...
My Email I'd : [protected]@gmail.com
My Upi id : [protected]@axisbank

Reply

Razorpay Customer Care's response, Apr 25, 2018

Verified Support

Hi Abhishek,

We checked the transaction with UPI reference number '811012947613' and see that it is an unsuccessful transaction. We have sent you the transaction details over a mail with the reference number #184219 . Kindly check and please feel free to write back to us on the same mail thread for any queries.

Thanks and Regards,
Team Razorpay

G

ggissent82

from Edakkulam, Kerala

Apr 23, 2018

Pls check below transaction made through razorpay bhim app for irctc booking.amount has been debited on 16th.not yet refunded to account.irctc status show payment failure.no ticket booked.
Tks
George
[protected]@gmail.com

Reply

Razorpay Customer Care's response, Apr 25, 2018

Verified Support

Hi George,

We checked the transaction with UPI reference number '810616396086' and see that a refund has been successfully processed for this txn. We have sent the refund details over a mail with the reference number #183887 . Kindly check and please feel free to write back to us on the same mail thread for any queries.

Thanks and Regards,
Team Razorpay

B

boplab

from Kokrajhar, Assam

Apr 25, 2018

Hi my name is biplab das..i have done two transacion by razorpay to irctc by my ticket was not booked but amount deducted. Here is rhe two transactions id
HDFC99BCC96610342C3BFE7D8B047664AEB and HDF92B0C27B8623406AB0A3119A8ECDE865. Pls refund my amount

Reply

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi,

We checked the transaction and see that refunds have been initiated on 28th April 2018. For further updates drop us a mail on [email protected]

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 402108

Dear sir /madam
I tried to booked ticket through irctc app by bhim upi my account has been debited amount rs 2311.80/-upi ref no[protected]and in my bhim app status showing is approved but in irctc app its showing no response from the bank. Again i tried the same. Money also debited upi ref no[protected]status in bhim is aporoved but in irctc its showing no response from bank. Twice my money has been debited but ticket not booked.

I request you to look into the matter as i urgently need to book ticket.

Hoping for the best.

May 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Razorpay Customer Care's response Hi Deblina,

We have received your mail with regards to the transactions with UPI reference number[protected] and[protected] and have updated you with the details on the same mail thread with the reference number #182950. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

View replies

D

danishsaifi

from Zira, Punjab

Apr 23, 2018

I tried to book my ticket in irctc app through razorpay using BHIM but money was credited razorpay account and my ticket was not booked and my money was debited from my account . I want ro refund my money. I hope so u can help

Reply

Razorpay Customer Care's response, Apr 25, 2018

Verified Support

Hi Danish,

We have received your mail with regards to the transaction with UPI reference number 811111496401 and have updated you with the details on the same mail thread with the reference number #182717 . Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

Razorpay Customer Care's response, Apr 26, 2018

Verified Support

Hi Danish,

The refund for this transaction has been processed successfully. Please refer the mail thread with reference number 182717 for further details.

Thanks and regards,
Team Razorpay

A

Amitagarwal9828

from Jaipur, Rajasthan

Sep 5, 2018

I tried to book my ticket in irctc app through razorpay using BHIM but money was credited razorpay account and my ticket was not booked and my money was debited from my account . I want ro refund my money. I hope so u can help

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Upi id : [protected]@upi
Date: april 2018 at 12:57:35
Transaction amount :1240/=
I am try to book ticket using irctc android app and pay using bhim app.
Bhim app shows transaction approved but irctc app shows no response from bank.
I attached 2 transation details. One are from bhim app and other is irctc website

Need refund status

May 31, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Razorpay Customer Care's response Hi Abhishek,

We checked the UPI ref.no- `[protected]`of â‚¹ 1, 240.00 made on April 21st 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. If you do not receive the refunds, Feel free to drop us a email to [protected]@razorpay.com with a copy of your bank statement from the date of debit till date. We will be glad to help.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 620001

Dear sir/madam,

I have tried to book a tkt from my irctc id on 16/04/2018 through app' with the option of 'razor payment gateway'. The ticket was not booked /failure but the amount is debited from my account. I was hoping the amount would automatically credited back to my account, but till now i have not received.

Trans. Id raz/[protected]/0 dt.16.04.2018

Please do the needful to refund my amount.

Thanking you

May 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2018

Razorpay Customer Care's response Hey Paramasivam,

We are unable to locate any transaction at our end with this transaction ID. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction or UPI reference number if this was a UPI transaction, we will have this looked into and update you on the mail thread.

Thanks and Regards,
Team Razorpay

View replies

V

Vikram720

from Indore, Madhya Pradesh

Apr 23, 2018

Sir on 16 April I have booked ticket from Delhi to patna on rajdhani(12310)through razorpay but transaction failed but amount got deducted from my account but not received by IRCTC.
Transaction id -[protected]
And it had been 4 days but I didn't received refund .
Kindly look in the matter.

Reply

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Vikram,

We checked the transaction 100001232018310 and see that this has been successfully refunded on 25th April. Please feel free to drop us a mail on [email protected] for further details, we will be happy to assist .

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Shivpuri, Madhya Pradesh, 473551

Dear sir, i'm abhishek
I booked a ticket on 21 april
I have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
App transaction id: [protected]
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Abhishek

May 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Razorpay Customer Care's response Hi Abhishek,

We checked the transaction id `[protected]` of â‚¹ 415.00 made on April 21st 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. If you do not receive the refunds, Feel free to drop us a email to [protected]@razorpay.com with a copy of your bank statement from the date of debit till date. We will be glad to help.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Coimbatore, Tamil Nadu, 641019

05/04/2018, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com
Phone number : [protected]

I have attached details of my transaction

May 29, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Razorpay Customer Care's response Hi Surya,

We have received your mail with regards to the transaction ref. no[protected]. The refund for this transaction has been successfully processed and we have updated you with the details on the mail with the reference number #178086. Kindly check and in case of further queries, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh, 452010

Hi,

18/04/2018, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id?

Jun 2, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2018

Razorpay Customer Care's response Hi Veeru,

We are unable to locate any transaction at our end with this transaction ID. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction or UPI reference number if this was a UPI transaction, we will have this looked into and update you on the mail thread.

Thanks and Regards,
Team Razorpay

View replies

V

veerurai

from Indore, Madhya Pradesh

Apr 21, 2018

this is transaction details

Reply

Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi,

We checked the refund in reference to 810811592573 has been successfully processed as on 23rd April 2018 for and amount of â‚¹ 830.00. For further details on the same drop us a mail on [email protected] .

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello,
Today, I booked the ticket from using Razorpay via BHIM UPI but ticket didn't get booked but money(1125Rs.) was deducted from the bank account.
But i didnot get a confirmation about the my booking against transaction id:[protected].I enquired about this to IRCTC website about booking and transaction the said they didn't get the amount...
Plz solve my problem as soon as possible
My email id:[protected]@gmail.com
Contact No.[protected], [protected]

May 28, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2018

Razorpay Customer Care's response Hi Kuldeep,

We checked the UPI id `[protected]` of
â‚¹ 1, 125.00 made on April 19th 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. If you do not receive the refunds, Feel free to drop us a email to [protected]@razorpay.com with a copy of your bank statement from the date of debit till date. we will be glad to help.

Thanks and Regards,
Team Razorpay

View replies

S

Sai Kiran Avala

from Kishangarh, Rajasthan

Apr 20, 2018

I tried to book a ticket from RAJAHMUNDRY to VISAKHAPATNAM, and when I paid through UPI (UPI ID: [protected]@pnb)money got deducted from my account but IRCTC says ticket is not issued due to transaction failure.
Transaction ID: HDF6F11185CDE9F439ABA9CBC1209C62965

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

For booking my tkt i used razor pay gateway but money got stuck in razorpay. I hd selected bhim upi for the payment and then ingit a request of ticket money from the razor so i accepted that and paid money. But i didnt get a confirmation about the my booking against transaction id:[protected].
I enquired about this to irctc website about booking and transaction the said they didn't get the amount... Plz solve my problem as soon as possible

May 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2018

Razorpay Customer Care's response Hi Alok,

We have updated you regarding the transactions[protected] over the mail thread with reference number 181286. Kindly check the mail thread for further details.

-Regards
Team Razoroay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I tried to book a ticket from Nagpur to Yesvantpur on 12 Apr 2018, but ticket was not booked. After payment there was no redirection on irctc website and money was deducted. Till now, I did not get any message or update on refund status.

Please find transaction details below and same, I have attached in photos.
Txn id. [protected]
Amt Rs. 1305.0

Thanks,
Prahhakar

Jun 4, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2018

Razorpay Customer Care's response Hi Prahhakar,

We see that the transaction `[protected]` has not gone through us.
Kindly contact the right payment gateway used for the transaction.

-Regards
Team Razorpay

Apr 19, 2018

Updated by Pra0711 Thanks for looking at my complaint.
Today, I got refund.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226005

Website: Irctc

I made a payment for a tatkla ticket using your payment gateway on irctc mobile app, payment done by me using using upi option through phonepe but not received by irctc and there are no response from irctc or your gateway after that. The utr number regarding that payment is[protected] and ticket id is 11096695. I want my payment refund as soon as possible.

Kunwar vishwas singh
Mob [protected]
Kunwar. [protected]@gmail.com

May 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Razorpay Customer Care's response Hi Kunwar,

We have received your mail in regards to UPI transaction[protected] and have updated you with the details on the mail with the reference number #180697. Kindly check and follow the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gwalior, Madhya Pradesh

Website: irctc.co.in

I have done IRCTC payment on dated 16/04/ 2018 through Paytm bhim upi but payment not received by IRCTC due to no response from [protected]@hdfc bank while amount deducted from my account.
So still my tickets not confirmed, kindly resolve this issue and refund my amount of 210 Rs.

Kindly find out the same attached data(screenshots)

Regards

Abhishek Jain
Mob. No.- [protected]
mail-abhi.[protected]@yahoo.com

May 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Razorpay Customer Care's response Hi Abhishek,

We have received your mail in regards to UPI transaction [protected] and have updated you with the details on the mail with the reference number #180688 . Kindly check and follow the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My name is deepali. I placed an order with pizzahut using the razorpay gateway on 15/04/18 around 5:30pm. The order was not placed but rs 572.24 got deducted. I even received the mail regarding payment confirmation from razorpay. But when i called pizzahut they said no order has been placed. I even tried calling razorpay customer care number but all their executives were busy and i did not get any response back. I did receive a mail from...

Helpful

Found this helpful?

2 Comments

Hi,

I was trying to book e-ticket on 13/04/18 from NDLS-LKO through IRCTC rail connect app. I made a payment of 870 INR using Razorpay payment gateway, listed on the IRCTC app for payment but ticket did not book and amount deducted from my Paytm account.

I made a payment through Paytm UPI ID ([protected]@paytm). But I am still waiting for a refund.

Transaction Id/RRN number is[protected].

May 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

Razorpay Customer Care's response Hi Avi,

We have received your mail in regards to UPI transaction[protected] and have updated you with the details on the mail with the reference number #180203. Kindly check and follow the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

View replies

S

srisurya m

from Delhi, Delhi

Apr 17, 2018

I have been trying booked my ticket in[protected], but ticket was not been booked and and my money was not still refund back to account still yet,

Transaction ID---[protected]

Cancellations /RefundID ---- [protected],

Please solve my problem as soon as possible.

Reply

Razorpay Customer Care's response, Apr 19, 2018

Verified Support

Hi Sri Surya,

We have received your mail with regards to the transaction 100001212789522. The refund for this transaction has been successfully processed and we have updated you with the details on the mail with the reference number #178086. Kindly check and in case of further queries, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

Razorpay Complaints & Reviews

File a complaint to Razorpay

Razorpay reviews & complaints page 173

refund not processed for a failed transaction

Post your Comment

payment from upi to razorpay succeeded but razorpay to irctc not.

Post your Comment

refund not processed for a failed transaction

Post your Comment

irctc refund not credited

Post your Comment

ticket refund not received even after 10 days

Post your Comment

I'm complaining about my transaction through upi for razorpay.

Post your Comment

I'm complaining about the failure of my transaction

Post your Comment

bhim transaction status approved but ticket not booked in irctc showing no response from bank

Post your Comment

book ticket using bhim transaction approved but can't book ticket

Post your Comment

irctc ticket booking amount refund

Post your Comment

transaction failed

Post your Comment

razorpay irctc booking using upi

Post your Comment

ticket didn't get booked but money deducted

Post your Comment

complaining about the payment deduction but booking not done nor amount refunded.

Post your Comment

complaining about the payment deduction but booking not done nor amount refunded

Post your Comment

irctc ticket was not booked but money deducted

Post your Comment

payment done but not received by irctc

Post your Comment

regarding issue of payment not responsed from razorpay to irctc

Post your Comment

order not placed but money got deducted

ticket booked but not received refund yet

Post your Comment

Related businesses