Razorpay Complaints & Reviews

I booked a ticket on irctc through bhim apps razoorpay payment system and that ticket was cancelled after couple of hours. Now irctc site showing refund was successful but i didn't received any money in my bank account.
Date of booking:27/04/2018
Cancellation id:[protected]
Date of refund by irctc: 30/04/2018

So kindly do necessary actions to credit my money to bank account.

+1 photos

May 4, 2018

Complaint marked as Resolved

Money refunded

Razorpay customer support has been notified about the posted complaint.

May 03, 2018

Updated by deepucdn BHIM Transaction id:[protected]

Verified Support

May 04, 2018

Razorpay Customer Care's response Hi Deepu,

We checked the transaction: [protected] and see that a refund has been processed against the same from our end, we have updated you regarding the same over email with the reference number #188163, please follow the thread and revert for further details. We would be glad to assist you.

Best Regards,
Team Razorpay

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Hi razorpay,

My irctc payment using bhim app (Razorpay payment gateway) got failed on 24th april, amount debited from bank but not received refunded after 7 days to my account. As per irctc, they have not received payment for this transaction.

Bhim app payment transaction id:[[protected]]

Kindly check and proceed my refund to my default account.

Thanks.

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Razorpay Customer Care's response Hi Vijay! We have received your mail for the transaction with UPI reference:[protected] and have updated you with the details on the mail thread with the ref: 188013. Kindly check and follow the same for further updates.

Thanks and Regards,
Team Razorpay

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Team,
I booked train tickets by using irctc connect app and paid the amount using razorpay service. I cancelled the ticket and it has been 22 days refund amount isn't deposited to my account. Irctc is showing that the amount deposited to razorpay but my bank ac doesn't show any amount credited back from razorpay. Please solve this issue asap.
Transaction id/cancellation id/refund is - •[protected]
•[protected]br...

+1 photos

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Address: Jammu, Jammu and Kashmir, 180001

I had book ticket from irctc on 26-april-2018 but ticket has not confirmed and get cancelled but no refunds has been found please help me. So request razorpay to refund my payment please. Irctc refund razorpay but razorpay not refunded me.
My transaction id is in the pic which i had given you. Please refund me the money.
My name is vasu gupta please help me.

+1 photos

Jun 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Razorpay Customer Care's response Hi Vasu,

We checked your payment with the transaction ID: [protected] and see that a refund has been processed for this transaction from our end. We have updated you regarding the same over email with ref number: #187907. Please check and do revert on the same mail thread for any further assistance.

Best Regards,
Team Razorpay

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Team,

I booked a train ticket worth rs 1070 by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked but for some reason i cancelled the ticket and it's been 10 days refund amount isn't deposited to my respective bank account. Irctc is showing that the amount deposited to razorpay but my bank ac doesn't show any amount credited back from razorpay. Very frustrating since this should happen promptly. Please solve this issue asap.

Transaction id - [protected]
Upi ref - [protected]@hdfcbank
Upi id - [protected]@hdfcbank
Refund amount - rs 1005
Cancellation id - [protected]
Transaction dt - 25th april, 2018
Pnr no - [protected]
Irctc refund status - refunded to bank rzpmob

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Razorpay Customer Care's response Hi! We checked the transaction id : [protected] and see that a refund for this transaction has been successfully processed today. We have updated you with refund details over the mail with the ref no : 187593. Please check and do feel free to write back to us on the same mail thread for any further queries.

Thanks and regards,
Team Razorpay

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Address: Durg, Chhattisgarh, 490001

Hi, To Razorpay..., while booking my ticket through irctc app with your razorpay through BHIM my ticket not get booked but also money from by account has also deducted, when I see irctc for the reson its your razorpay not responding to it, please resolve this issues and back my money to my account ..please.

+2 photos

Jun 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Razorpay Customer Care's response Hi Vishnu,

We have updated you regarding your transaction over email with reference number #187482, please follow the thread for further updates and do revert on the same for any queries.

Best Regards,
Team Razorpay

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On 26th of april 2018, i was trying to book a tatkal ticket on irctc app through razorpay, the transaction was dropped as no seats were available, but the amount was deducted from my bank account. Its more than a week now, and still the refund has not been processed. The transaction id is [protected]. Please look into this matter and refund my amount asap.
Regards,

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Razorpay Customer Care's response Hi Gautam! We checked the transaction id : [protected] and see that a refund for this transaction has been successfully processed today. For further details please drop us a mail to [protected]@razorpay.com, we will be happy to help.

Thanks and regards,
Team Razorpay

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I booked a train ticket on 19/04/2018. The confirmation sms from bank came as money has been deducted but the irctc website never issued the ticket saying transaction failure. My bank statement shows money was debited. I sent a email to razorpay on 20th itself they asked me to send details of sms and bank statements. I sent then repeatedly. Till today no response.
Thank you for using your sbi debit card 459xx8109 for a purchase worth rs450.0 on pos 38rr[protected] at raz*razorpay software txn#[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 02, 2018

Updated by Shanker Ganeshan Thank you for using your sbi debit card 459xx8109 for a purchase worth rs450.0 on pos 38rr[protected] at raz*razorpay software txn#[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]. This sms received from bank on 19th april. Money still not refunded. Called your company 500 times but customer care no listed diesnt even want to pick up the pbone and answer shankerganeshan

Verified Support

May 03, 2018

Razorpay Customer Care's response Hi Shanker! We checked and see that a refund for this transaction is processed from our end. We have updated you with refund details over the mail with the ref no : 182105. Kindly check and follow the same mail thread if you have any further queries.

Thanks and regards,
Team Razorpay

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Hi
I had use razorpay upi for book train ticket at irctc on 21 april 2018. money has been taken by razorpay while ticket not booked.

Irctc ticket shows transactions faild. My bank bank of badoda has credited money 915rs to razorpay.

I have attached screenshot of the transaction ID.

Please check it and refund my money.

Thanks
Shailesh patil
[protected]

+1 photos

Jun 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Razorpay Customer Care's response Hi Shailesh! We checked and see that refund for this transaction has been successfully processed today. We have updated you with refund details over the mail with the ref no : 183013. Please check and do feel free to write back to us on the same mail thread for any further queries.

Thanks and regards,
Team Razorpay

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Hello razorpay,
I booked Tatkal ticket on 26th april, but ticket got auto cancelled. I made payment through Tez UPI, using razorpay. Even after 4 working days, still i have not got my money back.
The total of rupees 1540 was deducted and From IRCTC got a message as" Could not book ticket amount will be refunded"
Till now I haven't got my money back.
IRCTC transaction ID:[protected]
UPI transaction ID:[protected]

+1 photos

May 4, 2018

Complaint marked as Resolved

I posted complaint on 2nd May and Razorpay team has resolved after 2 days..Money has been refunded to my bank account. Thanks Razorpay team

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Razorpay Customer Care's response Hi Harish,

We checked the transaction ID [protected], and see that a refund for this transaction has been processed from our end. Please drop us a email to [protected]@razorpay.com, we will be glad to assist you with the refund details .

Best Regards,
Team Razorpay

May 04, 2018

Updated by Harish000 Thank you team..Money has been refunded..

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Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 925.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:27-apr-2018
Refund processing date:30-apr-2018
Refund amount:925.0
Refund reference no:rfnd_a5kfn228uj8ejx
Payment option used :

I got this message from irctc but no refund till now.

May 3, 2018

Complaint marked as Resolved

The company was very prompt and raise a ticket pertaining to the issue.

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Razorpay Customer Care's response Hey Kaustubh, we checked the transaction ID : [protected] and see that it was an unsuccessful transaction. You should ideally receive the refund within 10 working days from the date of debit. For further assistance, please feel free to drop us a mail to [protected]@razorpay.com

Thanks and regards,
Team Razorpay

May 02, 2018

Updated by Kaustubh Shamshery So, what does this mean IRCTC failed to complete it?

May 02, 2018

Updated by Kaustubh Shamshery attached photo

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K

Kaustubh Shamshery

from Shimla, Himachal Pradesh

May 2, 2018

So, what do you mean, IRCTC failed to process it ?

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Hi
While trying to book irctc ticket using upi option money got deduced from my account but ticket not booked..
No customer care response too!!
Razorpay — payment deducted from my upi account but ticket not booked

I booked a ticket on 01/05/2018 from irctc application and i made payment through rajorpay upi option and payment was successfully sent to razorpay hdfc bank account but my ticket not booked. Please refund my amount in my account

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Razorpay Customer Care's response Hi,

We checked the UPI reference number :[protected] and see that it was an unsuccessful transaction. You should ideally receive the refund within 10 working days from the date of debit. We have updated you over the mail with ref no:186993, please check and write back to us for any further queries.

Thanks and regards,
Team Razorpay

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K

kv suresh

from Pune, Maharashtra

May 2, 2018

Transaction ID [protected], [protected]. Not credit Cancelled Tickets Amount my account

upi payment failure by razorpay - Comment #3084137 - Image #0

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A

Arr005

from Bengaluru, Karnataka

May 2, 2018

I booked irctc ticket, money deduced but ticket not booked
My mail id : [protected]@gmail.com
Transaction id :[protected]
I booked through bhim app

upi payment failure by razorpay - Comment #3084217 - Image #0

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Hello sir,
I have booked a ticket through your gateway razorpay through upi transaction but ticket was not booked but money was deducted and successfully deposited in your razorpay account
Details:
29 april 2018, 14:31
Payment successful: 29 april 2018, 14:32

From: ttharun kumar
([protected]@okhdfcbank)
Issuer bank: canara bank

To: razorpay ([protected]@hdfcbank)

Google transaction id: cicagmdnnnkjvw
Upi transaction id:[protected]
Please verify soon and send my money back

+1 photos

Jun 8, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Razorpay Customer Care's response Hi Tharun, we have received your mail with regards to the transaction with reference number:[protected] and have updated you with the details on the mail thread with the ref: 186851. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

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S

Simi0734

from Delhi, Delhi

May 2, 2018

Transaction detail Axis bank - INB/[protected]/Razor pay software ltd on 26 April 2018 via Zomato. Neither order got booked not payment got refunded.

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I booked a train ticket worth 830 rs by using irctc connect app and paid the amount using razorpay-sbi debitcard. The ticket was not booked in tatkal quota but for some reasons, it not get confirmed and cancelled automatically and it's been 10 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but these guys aren't depositing to my account. Please solve issue quick. My transcation id=[protected].

+1 photos

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Razorpay Customer Care's response Hi Mitesh,

We have received your mail with regards to the transaction with reference number id: [protected] and have updated you with the details on the same with the reference number #186119. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

May 04, 2018

Updated by mit9998 Not credited amount my account.and u say complin is solve.how it possible.u

May 07, 2018

Updated by mit9998 IRCTC REFUNDED IN RAZORRPAY BANK.BUT AFTER THAT 7-8 WORKING DAY STILL I CANT RECEIVE MY MONEY IN MY BANK ACCOUNT.U SAY THAT PAYMENT REFUNDED IN BANK.BANK SAYS ME GIVE THE PROOF OF RAZORPAY.WHAT WILL I DO.WE WILL CANT REACH UR CUSTOMER CARE ANYTIME.

May 10, 2018

Updated by mit9998 i m going in my bank.he says give me transaction id for razorpay credit ur amount in bank.what can id o?...

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M

mit9998

from Surat, Gujarat

May 4, 2018

I read Ur mail. but my IRCTC refunded amount not credited my account.nd Ur customer care no. Not receive any person.how to talk with u.plz credit my amount in my account.

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I booked a ticket on 28/04/2018 from irctc app i made payment through rajorpay upi payment was successfully sent to razorpay hdfc bank account but my ticket not booked here is reference no.-your a/c no. Xxxxxxx2898 is debited by rs.1245.00 on 28-04-18 and credited to [protected]@hdfcbank-razorpay (Upi ref no[protected]. Please refund my amount in my account

Jun 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Razorpay Customer Care's response Hi Anwarali,

We have updated you with the transaction[protected] details on the mail with the reference number 185799. Kindly check and feel free to write back to us for any further queries.

Thanks and Regards
Team Razorpay

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Address: 676123

Hi,

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id?

Jun 6, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Razorpay Customer Care's response Hi Hakeem,

We have received your mail regarding the transaction with UPI reference number:[protected] and have updated you with the details on the same with the reference number #184703. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

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A

AbhishekJjain

from Ladnun, Rajasthan

Apr 27, 2018

I tried to book tickets from IRCTC and selected for UPI through Razorpay, but amount has been deducted and tickets was not booked. UPI Ref no.[protected]. Please refund the amount as early as possible.

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Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Abhishek,

We checked and see that a refund has been initiated on 26th April . We are getting this checked with the banks. Feel free to write to us on [email protected] for further details on the same.

Thanks and Regards,
Team Razorpay

M

Mitshruti

from Bhavnagar, Gujarat

Apr 30, 2018

Booked 1 tickets from irctc website through razorpay gateway. Cancelled both of them later on.
Irctc refund status says "refunded".
The money refund, however, hasn't reflected in my bank account.

failure of transaction on irctc app - Comment #3082649 - Image #0

failure of transaction on irctc app - Comment #3082649 - Image #1

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Razorpay Customer Care's response, May 2, 2018

Verified Support

Hi Mitesh,

We have received your mail with regards to the transaction with reference number id: 100001240992128 and have updated you with the details on the same with the reference number #186119. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Mitshruti's reply, May 7, 2018

Hello plz help me to refund my otherwise I can do case in court and media n all social..about u cheat and fraud with me.

M

Mitshruti

from Bhavnagar, Gujarat

May 5, 2018

Helo still I can't ricive any kind of money in bank account .
When I get.
Bank says that give us proof
So what will I do?.
U fraud
I go through legal with court if not ricive my money back.

failure of transaction on irctc app - Comment #3087988 - Image #0

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I booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com
Phone no:- yogeesh b r

Upi ref no :-
1.[protected]
2.[protected]

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 25, 2018

Updated by Yogeesh B R Phone Number :- [protected]

Verified Support

Apr 26, 2018

Razorpay Customer Care's response Hi Yogeesh,

We have received your mail regarding the transaction with UPI reference numbers:[protected],[protected] and have updated you with the details on the same with the reference number #183903. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

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R

rinkoo lodhi

from Lakhimpur, Uttar Pradesh

Apr 26, 2018

Sir
I booked a ticket from irctc and payment through bhim app by rozarpay but ticket not booked and money debated from my account and credit to raozerpay transaction id[protected]
So please refund the money to my account
Thank you

refund not processed for a failed transaction - Comment #3079807 - Image #0

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Razorpay Customer Care's response, May 2, 2018

Verified Support

Hi Rinkoo,

We checked the UPI reference number : 811517172021 and see that it was an unsuccessful transaction. You should ideally receive the refund within 10 working days from the date of debit. For further queries, please feel free to drop us a mail to [email protected]

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Hi there,
I have made payment from BHIM UPI APP for a rail ticket reservation on 24th April 2018. Rs. 330 debited from the account but could not reach to the IRCTC and hence the transaction failed in between.
Will the deducted amount be credited into my account automatically or is there some process i will have to follow. Thats why i am posting the complaint here. Please do the needful as soon as possible.

Thanks

+3 photos

May 3, 2018

Complaint marked as Resolved

Hi there, I had registered my complaint with all proofs on 25th April, and my complaint was forwarded to customer support on the next day. I think, correct Attached information with proof helped customer support to decide it sooner that my complaint is genuine and they confirmed it on 2nd May 2018. Although they said that i will get my refund within 10 working days, but I am happy to get it on the very next day - May 3, 2018. I got the message of refund on my cellphone. Thanks a lot for your support and services.

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Razorpay Customer Care's response Hey, we checked the UPI reference number :[protected] and see that it was an unsuccessful transaction. You should ideally receive the refund within 10 working days from the date of debit. For further queries, please feel free to drop us a mail to [protected]@razorpay.com

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Address: Hyderabad, Andhra Pradesh

Hi razorpay,

I didn't get my refund for a failed transaction using razorpay on irctc app.
I have the shared the details of the transaction below in a screenshot and let me know if any other details are required.

Please look into this issue and get it resolved as soon as possible.

Let me know if the refund amount will be deposited in my bank account which initiated the transaction.

Thanks,
Srinivas

+1 photos

Jun 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Razorpay Customer Care's response Hi Srinivas,

We have received your mail with regards to the transaction with transaction id: [protected] and have updated you with the details on the same with the reference number #184633. Kindly check the mail and in case of further assistance, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

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B

Bibek Jena

from Hyderabad, Telangana

Apr 26, 2018

Made an Irctc booking today ie.s 21apr2018... transaction id[protected] UPI payment..
2201.80 rs .. deducted from my account without getting any ticket...
so i kindly request you to refund the concern amount l..

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Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Bibek,

We have updated you with the transaction details for which a refund rfnd_A3jnmDxkls9BMI has been successfully processed as on 21st April 2018 .The ticket reference for the mail is 184038 . Kindly check the mail thread for updates on the same.

Thanks and Regards,
Team Razorpay

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Address: 560066

Website: irctc

I have ticket today morning and cancel due to tqwl. I got a mail stating refund shortly but till now no status. Please provide me the cureent status. Please find the details below:
Google transaction id: ci*wmw
Upi transaction id: 8*3.
The payememt was initiated through google tez and gateway used was razorpay in irctc connect app. Please do the needful

Apr 25, 2018

Complaint marked as Resolved

automatically refund came no action from my side

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

Razorpay Customer Care's response Hey Mebin,

We are unable to locate any transaction at our end with this transaction ID. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction ID and the UPI reference, we will have this looked into and update you on the mail thread.

Thanks and Regards,
Team Razorpay

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R

rinkoo lodhi

from Lakhimpur, Uttar Pradesh

Apr 26, 2018

Sir
I booked a ticket from irctc and payment through bhim app by rozarpay but ticket not booked and money debated from my account and credit to raozerpay transaction id[protected]
So please refund the money to my account
Name. Priyank Rajpoot
A/c [protected]
Ifsc code ALLA0210077

irctc refund not credited - Comment #3079814 - Image #0

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Razorpay Customer Care's response, Apr 30, 2018

Verified Support

Hi Rinkoo,

We checked the transaction and see that a refund was processed on 26th April 2018. For further details on the same drop us a mail on [email protected] we will be happy to assist you.

Thanks and Regards,
Team Razorpay

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