Claimed

Razorpay Complaints & Reviews

2.8
Last updated Mar 29, 2024
Complaints 3544
Resolved
1903
Unresolved
1641
Quick Links
Statistics
Share
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Razorpay
Customer Service Contacts

Razorpay Phone Numbers

Toll free
1800 123 1272
642
392

Razorpay Website

Razorpay Head Office Address

Ground & 1st Floor, SJR Cyber, Laskar Hosur Road
Bengaluru
Bangalore District
Karnataka
India
560030

Razorpay reviews & complaints page 172

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shailesh L. Patil
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money refund

Hi
I had use razorpay upi for book train ticket at irctc on 21 april 2018. money has been taken by razorpay while ticket not booked.

Irctc ticket shows transactions faild. My bank bank of badoda has credited money 915rs to razorpay.

I have attached screenshot of the transaction ID.

Please check it and refund my money.

Thanks
Shailesh patil
[protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Harish000
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc tatkal was unsuccessful and money not refunded even after 4 working days

Hello razorpay,
I booked Tatkal ticket on 26th april, but ticket got auto cancelled. I made payment through Tez UPI, using razorpay. Even after 4 working days, still i have not got my money back.
The total of rupees 1540 was deducted and From IRCTC got a message as" Could not book ticket amount will be refunded"
Till now I haven't got my money back.
IRCTC transaction ID:[protected]
UPI transaction ID:...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kaustubh Shamshery
from Shimla, Himachal Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no refund

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 925.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:27-apr-2018
Refund processing date:30-apr-2018
Refund amount:925.0
Refund reference no:rfnd_a5kfn228uj8ejx
Payment option used :...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Midhun George
from Malappuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

upi payment failure by razorpay

Hi
While trying to book irctc ticket using upi option money got deduced from my account but ticket not booked..
No customer care response too!!
Razorpay — payment deducted from my upi account but ticket not booked

I booked a ticket on 01/05/2018 from irctc application and i made payment through rajorpay upi option and payment was successfully sent to razorpay hdfc bank account but my ticket not booked....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
T
tharun kumar thirumareddy
from Kakinada, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment successful but ticket not booked

Hello sir,
I have booked a ticket through your gateway razorpay through upi transaction but ticket was not booked but money was deducted and successfully deposited in your razorpay account
Details:
29 april 2018, 14:31
Payment successful: 29 april 2018, 14:32

From: ttharun kumar
([protected]@okhdfcbank)
Issuer bank: canara bank

To: razorpay ([protected]@hdfcbank)br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mit9998
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc refund

I booked a train ticket worth 830 rs by using irctc connect app and paid the amount using razorpay-sbi debitcard. The ticket was not booked in tatkal quota but for some reasons, it not get confirmed and cancelled automatically and it's been 10 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but these guys aren't depositing to my account. Please solve issue quick. My transcation...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
anwarali09
from Bhusawal, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment deducted from my upi account but ticket not booked

I booked a ticket on 28/04/2018 from irctc app i made payment through rajorpay upi payment was successfully sent to razorpay hdfc bank account but my ticket not booked here is reference no.-your a/c no. Xxxxxxx2898 is debited by rs.1245.00 on 28-04-18 and credited to [protected]@hdfcbank-razorpay (Upi ref no[protected]. Please refund my amount in my account...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abdul Hakeem P
from Badagara, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

failure of transaction on irctc app

Address:676123

Hi,

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id?...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
Y
Yogeesh B R
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not processed for a failed transaction

I booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.combr...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
W
wyomeshd
from Ratlam, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment from upi to razorpay succeeded but razorpay to irctc not.

Hi there,
I have made payment from BHIM UPI APP for a rail ticket reservation on 24th April 2018. Rs. 330 debited from the account but could not reach to the IRCTC and hence the transaction failed in between.
Will the deducted amount be credited into my account automatically or is there some process i will have to follow. Thats why i am posting the complaint here. Please do the needful as soon as possible.

Thanks...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Srinivas Chinchili
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not processed for a failed transaction

Address:Hyderabad, Andhra Pradesh

Hi razorpay,

I didn't get my refund for a failed transaction using razorpay on irctc app.
I have the shared the details of the transaction below in a screenshot and let me know if any other details are required.

Please look into this issue and get it resolved as soon as possible.

Let me know if the refund amount will be deposited in my bank account which initiated the transaction.
br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mebin1992
from Tirur, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc refund not credited

Address:560066
Website:irctc

I have ticket today morning and cancel due to tqwl. I got a mail stating refund shortly but till now no status. Please provide me the cureent status. Please find the details below:
Google transaction id: ci*wmw
Upi transaction id: 8*3.
The payememt was initiated through google tez and gateway used was razorpay in irctc connect app. Please do the needful...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Ankit@821
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket refund not received even after 10 days

Address:New Delhi, Delhi, 110042

I booked a train ticket worth 430 rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked in tatkal waiting quota but for some reasons, it not get confirmed and cancelled automatically and it's been 10 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but these guys aren't depositing to my account. Please solve issue quick

Cancellationid...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
U
u_d_i_t
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I'm complaining about my transaction through upi for razorpay.

Sir
I m Udit Singhal.I have a transaction of Rs1850 from upi id [protected]@paytm to upi id razorpay@hdfc for my railway ticket on irctc app. The transaction was succeded but my ticket was not booked as the my money is not transfered by razorpay to irctc. Please refund my money.
UPI Ref ID:[protected]
Txn ID: HDFADA210005B[protected]A746B0CEDDD042...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Preyo
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I'm complaining about the failure of my transaction

Razorpayirctc payment failure

Dear sir,
This is preyoshi saha, i have done my payment of tickets through 'phone pe' app to razorpay irctc rail connect, but i didn't receive my train tickets though it is showing in phone pe app that my transaction is successful. The amount is being debited from my bank account and credited to your bank but not received by the irctc.. I'm mentioning my transaction id over here.....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
D
Deblina g
from Vasai-Virar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

bhim transaction status approved but ticket not booked in irctc showing no response from bank

Address:402108

Dear sir /madam
I tried to booked ticket through irctc app by bhim upi my account has been debited amount rs 2311.80/-upi ref no[protected]and in my bhim app status showing is approved but in irctc app its showing no response from the bank. Again i tried the same. Money also debited upi ref no[protected]status in bhim is aporoved but in irctc its showing no response from bank. Twice my money has been debited but ticket not booked.br...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
Rahulcivil991
from Satrikh, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

book ticket using bhim transaction approved but can't book ticket

Upi id : [protected]@upi
Date: april 2018 at 12:57:35
Transaction amount :1240/=
I am try to book ticket using irctc android app and pay using bhim app.
Bhim app shows transaction approved but irctc app shows no response from bank.
I attached 2 transation details. One are from bhim app and other is irctc website

Need refund status...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
S Paramasivam
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc ticket booking amount refund

Address:620001

Dear sir/madam,

I have tried to book a tkt from my irctc id on 16/04/2018 through app' with the option of 'razor payment gateway'. The ticket was not booked /failure but the amount is debited from my account. I was hoping the amount would automatically credited back to my account, but till now i have not received.

Trans. Id raz/[protected]/0 dt.16.04.2018

Please do the needful to refund my...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Aeby00
from Bhopal, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

transaction failed

Address:Shivpuri, Madhya Pradesh, 473551

Dear sir, i'm abhishek
I booked a ticket on 21 april
I have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
App transaction id: [protected]
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Abhishek...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Surya Nallusamy
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

razorpay irctc booking using upi

Address:Coimbatore, Tamil Nadu, 641019

05/04/2018, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy