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Razorpay Complaints & Reviews

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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 176

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A
Ashi77
from Dimapur, Assam
Mar 14, 2018
Resolved
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Resolved

Address: Deoghar, Jharkhand, 814112

Non refund of amount paid for two transactions made on 1st and 2nd march 2018. Payment was made to book irctc rail ticket through upi of google tez to razorpay. Amount was deducted from account but ticket was not booked. No refund made till date. Amount deducted was 170 on 1st march and 130 on 2nd march. Please look into the matter as early as possible and kindly initiate refund process.
+1 photos
Apr 16, 2018
Complaint marked as Resolved 
Verified Support
Mar 15, 2018
Razorpay Customer Care's response
Hi,

We checked the transaction IDs [protected] and [protected] and see that they have been successfully refunded from our end. For further queries feel to drop us a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay
Dear Sir,
i was booked ticket on 5th March via IRCTC web, we pay thoughr UPI and we accept UPI payment request in ICICI app, after that i return to booking page the page were be refreshed & transaction failed. still we not received the refund of 910 Rs.

non refund of amount - Comment #3040116 - Image #0
Razorpay Customer Care's response, Mar 29, 2018
Verified Support
HI Gaurav,

We see that we have replied to you on this 170150 with details of this transaction. Kindly check the mail thread for further details on the same.

Thanks and Regards,
Team Razorpay
Dear sir/ madam,
I am srinivasa complaining for razorpay, l was ordered Phillips 30000 mah power bank with free Samsung Bluetooth. But razorpay delivered Sony 32000 mah power bank (China make & Bluetooth used items) so please accept my complaint request and provide justice.

non refund of amount - Comment #3040161 - Image #0
non refund of amount - Comment #3040161 - Image #1
Razorpay Customer Care's response, Mar 29, 2018
Verified Support
Hi Srinivas,

We checked the payment pay_9fmuDXwd5LjjkG and see this is successful at our end. Please contact the merchant for further queries in regards to this.

Thanks and Regards,
Team Razorpay
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    A
    Ankitsingh143
    from Bhopal, Madhya Pradesh
    Mar 13, 2018
    Resolved
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    Resolved

    Address: Bhopal, Madhya Pradesh, 462041

    I have made 2 no transactions of amount rs 2741.80 and rs. 250 on 06.03.2018 for booking train ticket using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account.
    I have attached irctc failed transactions and upi payments details.
    Its more than 5 days but money not refunded in bank account.
    Pls refund my hard earned money.
    +4 photos
    Apr 28, 2018
    Complaint marked as Resolved 
    Verified Support
    Mar 15, 2018
    Razorpay Customer Care's response
    Hi Ankit,

    We checked the transactions and see that refunds have been initiated on 11th March 2018 . We are getting this checked with our banks. For further updates on the same please drop us a mail on [protected]@razorpay.com

    Thanks and Regards,
    Team Razorpay
    Mar 20, 2018
    Updated by Ankitsingh143
    Complaint is pending and no action is being taken on this till date
    Verified Support
    Mar 28, 2018
    Razorpay Customer Care's response
    Hi Ankit,  

    A refund has been successfully processed against this transaction.
    We have shared the transaction details over an email to you with the reference number: 168716. In case of further queries, please feel free to write back to us on the same mail thread.

    Regards,  
    Team Razorpay
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      V
      vardhan_raju
      from Bengaluru, Karnataka
      Mar 12, 2018
      Resolved
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      Resolved

      irctc refund is not credited to my account

      Hi

      My ID: svrajuch

      I booked a ticket on[protected] and cancelled on the same day on IRCTC and made the payment via razorpay upi payment gateway.
      Now IRCTC is showing that they refunded the sum on[protected] to razorpay and it is not credited to my account.

      Please look in to this.

      Thank you....
      +3 photos
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      R
      roy.nitish85
      from Chandigarh, Chandigarh
      Mar 12, 2018
      Resolved
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      Resolved

      razorpay - irctc bhim system ticket refund not received even after 12 days

      Address: Jalandhar, Punjab, 144001
      Website: razorpay.com

      I booked a train ticket on 15.02.2018 worth rs 3721vby using irctc connect app and paid the amount using razorpay-upi. The ticket was booked but for some reasons i have cancelled the ticket on 27.02.2018 and it's been 12 days and refund amount hasn't received to my respective bank (Bank of india). Irctc is showing that the amount refunded to razorpay on 28.02.2018.
      Please solve issue asap

      Transaction id - [protected]br...
      +2 photos
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      M
      Mukhraj
      from Aligarh, Uttar Pradesh
      Mar 11, 2018
      Resolved
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      Resolved

      Respect sir
      I am ravita devi
      I have booked tickets from bte to pnp
      On 11march two time and amount will deduct by razorpay from my bank account but ticket could not booked both time.
      My irctc transition id [protected]
      And [protected]
      Reason of fail - no response from bank
      Bank name - razorpay
      So please sir just refund my both time amount
      11march
      Apr 29, 2018
      Complaint marked as Resolved 
      Verified Support
      Mar 13, 2018
      Razorpay Customer Care's response
      Hi,

      Kindly provide us with the transaction ID and UPI reference number to [protected]@razorpay.com
      We will be happy to look into this and assist you further.

      Thanks and Regards,
      Team Razorpay
      Verified Support
      Mar 28, 2018
      Razorpay Customer Care's response
      Hi,

      We see that there was no payment was made against the transaction ID: [protected] and the transaction [protected]is a failed transaction.
      For further queries, please write to us on [protected]@razorpay.com

      Thanks and Regards,
      Team Razorpay
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        A
        avinash 2018
        from Hyderabad, Telangana
        Mar 11, 2018
        Resolved
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        Resolved

        Dear sir,
        I was booking train ticket from hyderabad deccan to habibganj for date 18.02.2018 and payment done from
        Bhim app through rajorpay. Money of rs. 1455 got debited from account but transaction failed. Also
        Checked in booked ticket history but transaction failed showing for transaction id: [protected].
        Please refund my money of rs 1455 debited through bhim app. It is 1 month now still i've not got refund

        Detail of razorpay transaction:

        Transaction id :[protected]
        Date:11.02.2018
        Time:03:20:22
        How can be transaction be approved 2 days later (On 14.02.2018)

        Remarks: irctc mobile

        Detail of irctc transaction

        Transaction id: [protected] train no./name: 12721/nizamuddin exp date of booking: 11-feb-2018
        Date of journey: 18-feb-2018 date of boarding: 18-feb-2018 date of arrival: 19-feb-2018
        From: hyderabad decan (Hyb) to: habibganj (Hbj) boarding at: hyderabad decan (Hyb)
        Resv upto: habibganj (Hbj) quota: general (Gn) class: sleeper class (Sl)
        Payment status: payment failed bank name: razorpay reservation status: not booked
        Transaction amount:1455.0 no. Of adults: 2 no. Of children: 1
        Ticket type:e-ticket

        Thanks & regards
        Avinash sharan
        Apr 17, 2018
        Complaint marked as Resolved 
        Mar 11, 2018
        Updated by avinash 2018
        it's 1 month now still waiting for amount to be credited back to my account
        Verified Support
        Mar 13, 2018
        Razorpay Customer Care's response
        Hi Avinash,

        We updated you with the details in regards to this. Kindly follow the mail thread with reference number 166082 for further details.

        Thanks and Regards,
        Team Razorpay
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          S
          Shaili Singh
          from Panipat, Haryana
          Mar 10, 2018
          Resolved
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          Resolved

          Payment of rs. 506.80 was cut from my sbi account through net banking however ticket was not booked. Payment got stuck at razor pay. I had to again repay for ticket and book my reservation. I am highly dissatisfed with razorpay.
          Transaction date: 8 march 2018
          Name: shaili singh
          Transaction reference no.: lsbi[protected]igadbitup4
          Kindly refund as soon as possible.
          Apr 13, 2018
          Complaint marked as Resolved 
          Verified Support
          Mar 13, 2018
          Razorpay Customer Care's response
          Hi Shaili,

          Kindly provide us with the transaction screenshot and transaction reference number to [protected]@razorpay.com
          We will be happy to look into this and assist you further.

          Thanks and Regards,
          Team Razorpay
          Dear sir,
          I, Ajay on 7th March 2018 made a payment of Rs 1710 twice (Total Rs 3420) for train tickets (irtc), yet my tickets were not booked. I had transferred the amount to HDFC account of Razorpay yet they didn't booked my tickets

          irctc ticket booking payment stuck - Comment #3035725 - Image #0
          irctc ticket booking payment stuck - Comment #3035725 - Image #1
          irctc ticket booking payment stuck - Comment #3035725 - Image #2
          irctc ticket booking payment stuck - Comment #3035725 - Image #3
          irctc ticket booking payment stuck - Comment #3035725 - Image #4
          Razorpay Customer Care's response, Mar 13, 2018
          Verified Support
          Hi Ajay,

          We have received your mail and updated you with the transaction details.

          Kindly follow the mail thread for any further queries.

          Best Regards,
          Team Razorpay
          Razorpay Customer Care's response, Mar 28, 2018
          Verified Support
          Hi Ajay,  

          A refund has been successfully processed against this transaction.
          We have shared the transaction details over an email to you with the reference number: 165125. In case of further queries, please feel free to write back to us on the same mail thread.

          Regards,  
          Team Razorpay

          Comment marked as Resolved

          The user did not respond to the messages. The review should not be taken into consideration.
          I have booked 3 tickets on IRCTC. the amount of money deducted from my RBL bank and still stuck in razorpay. Kindly refund this amount very wrost payment getaway.

          irctc ticket booking payment stuck - Comment #3280833 - Image #0
          irctc ticket booking payment stuck - Comment #3280833 - Image #1
          irctc ticket booking payment stuck - Comment #3280833 - Image #2
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            M
            Monali Waghase
            from Guwahati, Assam
            Mar 10, 2018
            Resolved
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            Hi,

            Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

            I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

            My email id is monali. [protected]@gmail.com
            +2 photos
            Apr 28, 2018
            Complaint marked as Resolved 
            Mar 11, 2018
            Gidda tataji's response
            No updates about this complaint from razorpay till date already 7working days gone .please solve

            Verified Support
            Mar 28, 2018
            Razorpay Customer Care's response
            Hi Monali,  

            A refund has been successfully processed against this transaction.
            We have shared the transaction details over an email to you with the reference number: 165813. In case of further queries, please feel free to write back to us on the same mail thread.

            Regards,  
            Team Razorpay
            Sir I booked train tickets from AURANGABAD TO SECUNDERABAD on march4, 2018 and journey date may12, 2018, amount 1200 rs deducted from my account but ticket not confirmed, for this I raise complaint to razorpay there is no updates related to this complaint, please resolve my issue as soon as possible ...thank you ...

            debited money - Comment #3035607 - Image #0
            debited money - Comment #3035607 - Image #1
            Razorpay Customer Care's response, Mar 28, 2018
            Verified Support
            Hi,  

            A refund has been successfully processed against this transaction.
            We have shared the transaction details over an email to you with the reference number: 167185. In case of further queries, please feel free to write back to us on the same mail thread.

            Regards,  
            Team Razorpay
            Sir /Mam
            M booking my tickets when i go to payment i used UPI to pay but the money is deducted and ticket has not booked . I still send the mail also but a response has come to send the screenshot of deducted amount. I have send tha screenshot after then there is no response regarding this.

            debited money - Comment #3035663 - Image #0
            Razorpay Customer Care's response, Mar 28, 2018
            Verified Support
            Hi Rohit,  

            A refund has been successfully processed against this transaction.
            We have shared the transaction details over an email to you with the reference number: 164141. In case of further queries, please feel free to write back to us on the same mail thread.

            Regards,  
            Team Razorpay
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              M
              MANOJ OM
              from Tinsukia, Assam
              Mar 9, 2018
              Resolved
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              Website: www.razorpay.com

              Respected sir, my name is manoj o m. I was trying to book three railway tickets on 5th march 2018 (5.19pm). I was used upi procedure for payment. When i was book the time i try to book irctc app. That they ask which type transaction., then i give debit card. That razorpay window is open and give details. But tickets wasn't booked and my cash (Rs.6116.80) debited in my account. Then i try to contact razorpay customer care call center but never get their connection. Till the time the cash isn't credited my account. My transaction id number is[protected]. So sir please help me to resolve this matter and my cash return credit my account at the earliest.
              +1 photos
              Apr 29, 2018
              Complaint marked as Resolved 
              Verified Support
              Mar 09, 2018
              Razorpay Customer Care's response
              Hi Manoj,

              We checked this and have updated you over the mail with the details of the transaction. Kindly check and follow the same for further updates. [#164831]

              Thanks and Regards,
              Team Razorpay
              Verified Support
              Mar 28, 2018
              Razorpay Customer Care's response
              Hi Manoj,  

              A refund has been successfully processed against this transaction.
              We have shared the transaction details over an email to you with the reference number: 164831. In case of further queries, please feel free to write back to us on the same mail thread.

              Regards,  
              Team Razorpay
              I made a booking through IRCTC Rail Connect app, in which i selected UPI option. Payment was made to [protected]@hdfcbank. But the ticket booking didnt happen.

              railway ticket booking - Comment #3035718 - Image #0
              railway ticket booking - Comment #3035718 - Image #1
              Razorpay Customer Care's response, Mar 28, 2018
              Verified Support
              Hi Rohit,  

              A refund has been successfully processed against this transaction.
              We have shared the transaction details over an email to you with the reference number: 167799. In case of further queries, please feel free to write back to us on the same mail thread.

              Regards,  
              Team Razorpay
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                A
                akhilgagneja
                from Ludhiana, Punjab
                Mar 9, 2018
                Resolved
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                Resolved

                Hi,

                Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

                I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

                My email id is akhil. [protected]@yahoo.com
                Apr 28, 2018
                Complaint marked as Resolved 
                Mar 09, 2018
                Updated by akhilgagneja
                my transaction id is[protected]
                Verified Support
                Mar 28, 2018
                Razorpay Customer Care's response
                Hi Akhil,  

                A refund has been successfully processed against this transaction.
                We have shared the transaction details over an email to you with the reference number: 165880. In case of further queries, please feel free to write back to us on the same mail thread.

                Regards,  
                Team Razorpay
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                  D
                  Debarshi Sahoo
                  from Banposh, Odisha
                  Mar 9, 2018
                  Resolved
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                  Resolved

                  Address: 751024

                  I made my transaction in irctc through paytm bhim upi using razorpay gateway, the amount of 420 rupees has been deducted from my account, but still in irctc my ticket hasn't been booked. I need my money refunded. This is verry annoying as i am unable to book my tickets and money is also deducted, such a fake company the irctc is dealing with. Don't believe razorpay.
                  +1 photos
                  May 3, 2018
                  Complaint marked as Resolved 
                  Verified Support
                  Mar 28, 2018
                  Razorpay Customer Care's response
                  Hi Debarshi,  

                  A refund has been successfully processed against this transaction.
                  In case of further queries, please feel free to write to us on [protected]@razorpay.com

                  Regards,  
                  Team Razorpay
                  Mar 28, 2018
                  Updated by Debarshi Sahoo
                  Yes, I received the money, thank you.
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                    A
                    Ashish Kumar Rohani
                    from Khandwa, Madhya Pradesh
                    Mar 8, 2018
                    Resolved
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                    Resolved

                    Address: Hoshangabad, Madhya Pradesh, 484001

                    Dear sir,
                    I'm ashish kumar rohani i have paymented in razorpay to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
                    Google transaction id: cicagmcuilvalg
                    Upi transaction id:[protected]
                    Please check the mistake and refund my amount to my account
                    Thanking you,
                    Yours faithfully
                    Ashish kumar rohani
                    +4 photos
                    Apr 8, 2018
                    Complaint marked as Resolved 
                    Verified Support
                    Mar 08, 2018
                    Razorpay Customer Care's response
                    Hi Ashish,

                    We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                    Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

                    Thanks and Regards,
                    Team Razorpay
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                      P
                      Pinku1214
                      from Durg, Chhattisgarh
                      Mar 7, 2018
                      Resolved
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                      Resolved

                      On 2nd of march i was booking a ticket through irctc app and had chose upi transaction for payment . But money was deducted and ticket was not booked and money is also not refunded . A message was showing up that no response from bank i.e razorpay . Because of this i was not able to book a ticket and transaction not completed . I am adding photo of that transzction so that it might be more clear to you .
                      +1 photos
                      Apr 30, 2018
                      Complaint marked as Resolved 
                      Verified Support
                      Mar 28, 2018
                      Razorpay Customer Care's response
                      Hi Priyesh,  

                      A refund has been successfully processed against this transaction.
                      We have shared the transaction details over an email to you with the reference number: 171392. In case of further queries, please feel free to write back to us on the same mail thread.

                      Regards,  
                      Team Razorpay
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                        V
                        Vinaysaleen
                        from Ernakulam, Kerala
                        Mar 7, 2018
                        Resolved
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                        Resolved

                        Address: 686001

                        Respected sir,
                        Ticket id: [irctc #8295249]
                        My transaction i'd:[protected] date:5 march 2018 and time:14:32:47. I book a train ticket from koch to pune using irctc app and i choose the bhmi option to pay the bill and finally razorpaypg website opened it show go to bhim app and gave approval i did that and money also went but ticket was not booked. Please refund the money..
                        Please make it fast
                        May 2, 2018
                        Complaint marked as Resolved 
                        Verified Support
                        Mar 08, 2018
                        Razorpay Customer Care's response
                        Hey,

                        We have updated you over the mail in reference to 164546. Kindly check and follow the mail thread for further updates .

                        Thanks and regards,
                        Team Razorpay
                        Verified Support
                        Mar 27, 2018
                        Razorpay Customer Care's response
                        Hi Vinay,

                        The issue regarding your refund has been resolved.
                        Please check the mail with ref: 164546 for further details and follow the same for any further queries.

                        Regards,
                        Team Razorpay
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                          N
                          narendharm
                          from Chennai, Tamil Nadu
                          Mar 7, 2018
                          Resolved
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                          Resolved

                          Hi,

                          I hade made a payment through upi for ticket booking in irctc app. The ticket booking did not happen but the money got debited from my account. Please revert the charges and credit the payment back to my account. Below is the details:
                          Amount paid - 455
                          Google transaction id - cicagmconrcluw
                          Upi transaction id[protected]
                          Payment date - 6 march 2018 9:08 pm

                          My contact details:
                          Mobile number: [protected]
                          Email id: [protected]@gmail.com
                          Mar 27, 2018
                          Complaint marked as Resolved 
                          Team connected with me and gave me weekly updates till the money was refunded
                          Verified Support
                          Mar 07, 2018
                          Razorpay Customer Care's response
                          Hey Narendham,

                          We have sent you a mail, kindly check and follow the mail thread for any further queries.

                          Feel free to reach out to us on [protected]@razorpay.com.

                          Thanks and Regards,
                          Team Razorpay
                          Verified Support
                          Mar 28, 2018
                          Razorpay Customer Care's response
                          Hi Narendharm,  

                          A refund has been successfully processed against this transaction.
                          We have shared the transaction details over an email to you with the reference number: 164622. In case of further queries, please feel free to write back to us on the same mail thread.

                          Regards,  
                          Team Razorpay
                          After the above complaint raised got a call from [protected] asking for debit card details to transfer the money and he is a fraud trying to transfer money out of my account. Beware of any calls from anyone asking for Debit card details.
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                            P
                            Pranav Das
                            from Pune, Maharashtra
                            Mar 6, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka
                            Website: razorpay.com

                            I have booked a ticket from from IRCTC mobile app on 10th Feb 2018 and a amount of Rs. 990 was paid to [protected]@hdfcbank.

                            I have cancelled the ticket on 18th Feb'18 but till date i have not received the amount in my account. According to IRCTC a amount of Rs. 1755 has been refunded to razorpay on 19th Feb 2018.

                            I have cancelled another ticket on the same day i.e on 18th feb and the amount has already been credited via [protected]@icici. But the above mentioned transaction still has no track and the account is also not credited.

                            I request you please look into this matter and refund the money ASAP. I have also attached the screenshot of the transaction and irctc refund status with this email for your reference.
                            +2 photos
                            Apr 29, 2018
                            Complaint marked as Resolved 
                            Verified Support
                            Mar 07, 2018
                            Razorpay Customer Care's response
                            Hey Pranav,

                            We have received your mail and updated you with the transaction details.
                            Kindly follow the mail thread for any further queries.

                            Thanks andRegards,
                            Team Razorpay
                            Verified Support
                            Mar 28, 2018
                            Razorpay Customer Care's response
                            Hi Pranav,  

                            A refund has been successfully processed against this transaction.
                            We have shared the transaction details over an email to you with the reference number: 164045. In case of further queries, please feel free to write back to us on the same mail thread.

                            Regards,  
                            Team Razorpay
                            Okay, i wanted to repay amount of RS.1803 on krazybee.

                            while i was doing my payment money's been debited from my account but it didn't reach the merchant.

                            now i am so worried, and i can't wait 1 week.

                            you people took my money now and i want it now. that's how it work for us.

                            irctc cancellation fee not refunded - Comment #3030392 - Image #0
                            Razorpay Customer Care's response, Mar 28, 2018
                            Verified Support
                            Hi Valiveti,  

                            We have shared the transaction details over an email to you with the reference number: 164432. In case of further queries, please feel free to write back to us on the same mail thread.

                            Regards,  
                            Team Razorpay
                            Failed transaction on[protected] while booking Tatkal ticket on IRCTC website . IRCTC informed that refund of Rs.1800/-has been credited to Razorpay on[protected]But till date refund not credited in my account. The detail is Refund I/D [protected] and refund ref. No. rfnd_AOmB0v6fG7whn2

                            Regards

                            Veena Gupta
                            To
                            Razorpay

                            Sir,

                            I have cancelled ticket on IRCTC website on[protected] of Amritsar Shatabdi Train no.12014 vide PNR no.[protected].Irctc cancelled the ticket refund amount of Rs.1420/- credited to Razorpay on[protected].The detail provided by IRCTC is as under,

                            (1). cancellation ID: [protected]
                            (2). Refund Ref.: rfnd_AOm6TuSb7d96uA
                            Kindly credit the refund to my account

                            Regards

                            Veena Gupta
                            I support to my complaint dated[protected] I am sending herewith screen shot of IRCTC for failed transaction for Rs.1800/-

                            irctc cancellation fee not refunded - Comment #3146043 - Image #0
                            To
                            Razorpay

                            Sir,

                            Despite my complaint dated 24/06/2018 and 03/07/2018 regarding failed transaction while booking Tatkal ticket I have not received my money of Rs.1800/-. I have already submitted a screen shot with my complaint dated 03/07/2018.What more proof you want to refund my money. Such a poor service provided by Razorpay Bank.I am a senior citizen I hope you will listen me

                            Regards

                            Veena Gupta
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                              P
                              PRATIK CHOMWAL
                              from Pune, Maharashtra
                              Mar 6, 2018
                              Resolved
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                              Resolved

                              Sir,
                              I booked a ticket through irctc app and payment is done through bhim upi but amount is transfered but ticket is not booked.
                              Please check ur transactions and refund me as early as possible. Below are transaction details.

                              Dear sbi upi user, your account is debited inr 840.0 on date[protected]:09:53 pm by upi ref no[protected].
                              +1 photos
                              Apr 9, 2018
                              Complaint marked as Resolved 
                              Verified Support
                              Mar 07, 2018
                              Razorpay Customer Care's response
                              Hi Pratik,

                              We checked the transaction [protected] of ₹ 840.00 made on Mach 6th 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

                              Thanks and Regards,
                              Team Razorpay
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                                R
                                Rahul P Diggi
                                from Vasai-Virar, Maharashtra
                                Mar 6, 2018
                                Resolved
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                                Resolved

                                Hello razor pay team,

                                My money got deducted from bank account, ticket not booked

                                Have tried to book a ticket (Irctc mobile app) from pune to gulbarga on 03/03/2018 for date of journey 11/03/2018 payment mode as razorpay.

                                Money rs 235 deducted from my bank account and ticket has not been booked. Please look into this issue and initiate refund at the earliest.

                                Attached screenshots for the same.

                                Thanks,
                                Rahul p diggi
                                +1 photos
                                Apr 14, 2018
                                Complaint marked as Resolved 
                                Verified Support
                                Mar 07, 2018
                                Razorpay Customer Care's response
                                Hi Rahul,

                                Kindly provide us the transaction ID and UPI reference to [protected]@razorpay.com.
                                We will be happy to look into this and assist you further.

                                Thanks and Regards,
                                Team Razorpay
                                Hi myself lokesh, on 6th march i have booked train ticket through irctc mobile app from RAZORPAY gateway using BHI phonepe. Transaction was successfully done but ticket was not booked. From your side i didt received any notification regarding refund yet. kindly resolve this issue. i have worked hard to earn money

                                money deducted but ticket not booked from razorpay - Comment #3030414 - Image #0
                                money deducted but ticket not booked from razorpay - Comment #3030414 - Image #1
                                Razorpay Customer Care's response, Mar 28, 2018
                                Verified Support
                                Hi,

                                A refund has been successfully processed against this transaction.
                                In case of further queries, please feel free to write back to us on [email protected].

                                Regards,  
                                Team Razorpay

                                Comment marked as Resolved

                                The user did not respond to the messages. The review should not be taken into consideration.
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                                  R
                                  rahulsingh12193
                                  from Phagwara, Punjab
                                  Mar 5, 2018
                                  Resolved
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                                  Resolved

                                  Address: 141015

                                  I booked ticket on 20th feb. The transaction was unsuccessful but money was credited to irctc. I haven't received any refund till date. Kindly refund my money immediately. My irctc id is bplusrahul and transaction id is [protected].
                                  Upi id for transaction is[protected]. I have already sent email at your email address but there is no reply from your side and your helpline number is not working. Very poor service you are providing. You should shut down your company. Really ridiculous. Very much upset.
                                  Apr 7, 2018
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 07, 2018
                                  Razorpay Customer Care's response
                                  Hi Rahul,

                                  We see that we have updated you over mail in regards to the same issue . Please follow the mail thread with ticket reference 162953 for further updates.

                                  Thanks and Regards,
                                  Team Razorpay
                                  Dear sir

                                  I had booked a train ticket through irctc app amounting to RS.495 on 1/03/18 and made the payment through BHIM APP crediting to Razorpay account. But Razorpay did not confirm my ticket. Kindly look into the matter and arrange for reversal of the said amount back to my account no.[protected](SBI).

                                  Thank you

                                  refund not credited - Comment #3027374 - Image #0
                                  refund not credited - Comment #3027374 - Image #1
                                  refund not credited - Comment #3027374 - Image #2
                                  Razorpay Customer Care's response, Mar 28, 2018
                                  Verified Support
                                  Hi Chonben,  

                                  A refund has been successfully processed against this transaction.
                                  We have shared the transaction details over an email to you with the reference number: 162068. In case of further queries, please feel free to write back to us on the same mail thread.

                                  Regards,  
                                  Team Razorpay
                                  I tried to book two tickets on IRCTC app on 1March 2018 using Razorpay through bhim upi, the transaction of Rs1150 was deducted from my account and transferred to Razorpay but the IRCTC app showed that the tickets are not booked.Is this a FRAUD by Razorpay .I want my refund asap from Razorpay.The transaction I'd for the payment is[protected].
                                  Razorpay Customer Care's response, Mar 28, 2018
                                  Verified Support
                                  Hi Anshuman,  

                                  A refund has been successfully processed against this transaction.
                                  We have shared the transaction details over an email to you with the reference number: 161700. In case of further queries, please feel free to write back to us on the same mail thread.

                                  Regards,  
                                  Team Razorpay
                                  Txn id [protected] was not done funds deducted 17 days going on still refund was not add to my account.we deeply regret u r late process.pls refund soon.
                                  Razorpay Customer Care's response, Apr 13, 2018
                                  Verified Support
                                  Hi Ganichetty,

                                  Please refer to the mail with ticket reference `173616` as we have updated you with the refund details on the same.
                                  You can follow up if in case you have further issues.

                                  -Regards,
                                  Team Razorpay.
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                                    V
                                    VINOTH KUMAR RAVI (VIRUS VINO)
                                    from Chennai, Tamil Nadu
                                    Mar 4, 2018
                                    Resolved
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                                    Address: Coimbatore, Tamil Nadu

                                    Hi,

                                    Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

                                    I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

                                    My email id is [protected]@gmail.com
                                    +1 photos
                                    Apr 9, 2018
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Mar 07, 2018
                                    Razorpay Customer Care's response
                                    Hi Vinot,

                                    We have updated you over the mail in reference to 164596. Kindly check and follow the mail thread for further updates .

                                    Thanks and Regards,
                                    Team Razorpay
                                    I booked tickets by razorpay.. My amount is debited from PhonePe.. But tickets are not booked.. Please refund my amont by tomorrow.. If not I will file case against you.. Are you playing with us.. I sent you all details.. I mailed to your mail id also.. But you are not replaying...
                                    Please resolve this

                                    irctc ticket booking regarding - Comment #3027046 - Image #0
                                    irctc ticket booking regarding - Comment #3027046 - Image #1
                                    Razorpay Customer Care's response, Mar 28, 2018
                                    Verified Support
                                    Hi,  

                                    A refund has been successfully processed against this transaction.
                                    In case of further queries, please feel free to write to us on [email protected].

                                    Regards,  
                                    Team Razorpay

                                    Comment marked as Resolved

                                    The user did not respond to the messages. The review should not be taken into consideration.
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